Daily cleaning, installation of cabin HEPA filters on flights from Galicia to Pennsylvania
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Scores according to KAYAK customer reviews
Cons: "Delay due to mechanical glitch which should have been checked before boarding"
Cons: "The food"
Cons: "Poor choice and food"
Cons: "Delays both ways"
Cons: "The touch screens were less than responsive. They weren't very touch sensitive."
Cons: "Shaky landing."
Cons: "Space too tight. Nothing was offered to us, not even a cup of water. Staff not friendly, mean even."
Pros: "Great service!"
Cons: "The touch screens were horrible and no Wi-Fi"
Cons: "Baggage took 1 hour after arrival1"
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Cons: "Unexpected layover in maine. Worst and oldest planes I have ever flown in. Absolutely no entertainment options or Internet from Amsterdam to san francisco!"
Pros: "No water no food nothing good"
Cons: "The bag hanging down from the bottom of the seat in front of me."
Pros: "They were able to use the electronic boarding pass through the app which is nice. Boarding was really quick."
Cons: "The overhead bins didn't have enough space for carry on for everybody flying."
Cons: "Power cord plug-ins for cell phone in passenger lounge were limited. Wish standard seating allowed for more width, better way to avoid reclined seat in front."
Cons: "No entertainment"
Pros: "The Denver airport is beautiful"
Cons: "I will never fly AA again - see below"
Cons: "No entertainment"
Pros: "The TV and Movie options were good. The food was good too. The staff was very attentive."
Cons: "My luggage was misplaced, but I got it delivered to my house by Wednesday evening."
Pros: "Quick and easy"
Cons: "So delayed that I was going to miss connection to talked my way onto a direct into New York"
Cons: "No individual video monitors. Poor choice of audio channels."
Cons: "They would not move me from next to the smokey 50'year old next to me. that's fine. But they told me I couldn't tell her to bathe and quit smoking. O well. I'm not gonna hold it against them for stinky old lady"
Cons: "4 hora de retraso ni una cortesía empleados bien carnepuercos"
Pros: "Staff was very courteous and friendly."
Pros: "No complaints"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Cons: "See my previous comment"
Pros: "On time"
Cons: "Food. Cold breakfast sandwich. Really? Cold bacon and egg."
Pros: "Everything was great"
Cons: "I like everything"
Pros: "Everything was great. I rated low on food and entertainment bc I didn't partake"
Cons: "After bomb scare at gate we had a simple mechanical delay us another hour that should have been noticed and fixed during bomb scare delay. Food was scary."
Pros: "Todo estubo muy bien"
Cons: "Turbulence, not there fault"
Pros: "too many gate changes and delays"
Pros: "See above."
Cons: "See above."
Pros: "The great atendance and on time bording"
Cons: "There is no More options of free food included with the ticket fly"
Cons: "Puddle jumpers are the hazard of living in a third tier market."
Pros: "Everything was convenient everybody was nice got the seating that I asked for"
Cons: "Layover was long"
Pros: "No cancellations"
Pros: "Sat on Tarmac for 45 minutes and circled Philadelphia airport for 1 hour"
Cons: "The fact that we made it to Philadelphia"
Cons: "No wifi"
Pros: "Good staff"
Cons: "Both flights delayed"
Cons: "No movie, overnight flights would be great with side head rests, stewardesses were not nice, just ok"
Cons: "A snack upon arriving"
Cons: "Flight was an hour late."
Cons: "Mucho frío y baños muy sucios."
Cons: "I could not fly"
Pros: "It was a direct flight"
Cons: "Ticket had no info on baggage allowance. Got charged $55 for one piece. Website has glitches that would not save passport info. Flight attendant did nothing. Did not ask people to have their seats upright during landing. No food or even water for a 7 hour flight unless you pay. Seat uncomfortable. Horrible experience."
Cons: "The right was late in bi ti directions.long limes to check in."
Pros: "On time"
Cons: "No seat choice."
Pros: "Iberia offered the worst ever flight of my life"
Cons: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Pros: "Not full, attendants went out of way to accommodate seating requests"
Pros: "The crew on board seemed efficient and friendl for this short 2.5 hour flight."
Cons: "No food, no drink, no entertainment were included with this fare. Thankfully we were so exhausted from the long haul flight immediate preceding this flight that we did not care. I'm not sure why but the gate staff was trying to get everyone to check their smaller bags including our backpacks. My husband gave in but I did not since not having them would be disaster during this trip. His backpack and many bags from other customers came about 15 minutes after the rest of the luggage so we were a little panicked. Thankfully all turned out fine."
Cons: "Loud people around"
Pros: "Bumped up to better seats than we paid for. More space mkes a long ride easier."
Pros: "The seat space on the emergency area"
Cons: "The dirtiness on the toilet area after long flight ....the system should be automatic to be sanitized"
Cons: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Pros: "Crew did get us on standby; more legroom than trans-Atlantic flight"
Cons: "6 hours too late"
Pros: "entertainment, comfort"
Cons: "the spaniards are always LATE. and DISORGANZIED."
Cons: "Not enough place on board. Very poor company"
Pros: "Internal Wifi to watch movies and music"
Cons: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Pros: "Service, food, plane cleanliness and quality of entertainment."
Cons: "didnt get support for connecting flight. Flight was delayed in run way making us miss the connecting flight."
Cons: "Seats too close together for any kind of comfort level"
Cons: "The flight crew only cared about their first class passengers."
Pros: "Entertainment choices were ok."
Cons: "no leg room."
Cons: "5 hours delay"
Pros: "No vegetarian option available"
Cons: "There was no complimentary water provided"
Pros: "Flight on time"
Cons: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
Pros: "Lie-flat seats were very comfortable. Flight was quite smooth. Left late but arrived on schedule. Wine was very good."
Cons: "Food was disappointing. IFE was so-so. Baggage handling was very slow on arrival."
Pros: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
Cons: "See above"
Cons: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Pros: "Seats were comfortable, excellent movie selection, ample leg room, clean and new plane, staff was attentive."
Cons: "Food was average, foot rests were hard to operate, alcohol selection was scant, only beer and wine are complimentary, you must pay for spirits in premium economy"
Cons: "Iberia is not good at boarding"
Pros: "new plane"
Pros: "Commuter flight. Got me where I needed to go."
Cons: "Small plane, no leg room, very little carry-on space. All I had is a small backpack and I almost did have a place to put it."
Pros: "Great space between seats, and very nice staff"
Pros: "Seats and service"
Cons: "Chair design very uncomfortable. Food was for sale - I find that really cheap. It's a two-hour flight. Drinks and snacks should be part of the package."
Pros: "We didn't crash."
Cons: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Pros: "On-time with excellent service. Clean."
Cons: "TV/movie screen was not working."
Cons: "Mala atencion al publico, de parte del personal en el aeropuerto en madrid, pésima educación para solucionar problemas."
Pros: "Efficient, friendly crew"
Cons: "Rather boring meals Poor flight-following software"
Pros: "American Airlines made a 10.5 hour flight very comfortable and very quick!"
Pros: "Very uncomfortable seat from Iberia Airline.The cushion was almost down to spring. Need to upgrade. Crew are not very helpful. Service is not good. Specially at the Airport, speaking English is very bad. I need an assistance to request for PRM ASSISTANCE for wheel chair, I don't believe that he don't speak English at all, Why would he be in that position. It should have bilingual person. I'm sure whether he pretend too I have walk back & forth to get help for information to have it translate to Spanish. All He does is make priority to all local people, it took one hour to get the wheel chair & then by transfer to intl national airport by bus took another hour, we check in @ 8:30AM by the time we get into the terminal was 12:30PM the flight leave 2 12:45PM. What a service. I will never ever flight with Iberia Airline. What a BAD service. Communication by itself is very very bad, the airline crew hardly can speak English. We have 6 people. We will definitely not recommend Iberia Airline. Thank you."
Pros: "Very cheap flight, they fed us a lot on the flight including ice cream and lots of leg room."
Cons: "There was bad weather which understandably caused delays, however the communication during this eventual 16 hour delay was horrendous. We were told for the first two hours that we would be delayed each hour and then they would make a decision to delay another hour. This went on for 4 hours (the last two hours of which we did not receive any updates). The flight was originally scheduled to leave at 8:10. At 12:30am we were told our plane was at the gate and being prepared for us to board and the agent giving announcements said we were "guaranteed to leave TONIGHT". At 1am we were told that unfortunately the plane got to the gate just a bit too late and not the crew are not legally allowed to fly and the flight would be pushed back until 8am. At the time, I thought 7 hours was strange and I'd assume the crew would need more like 8-10 hours to rest. Unfortunately because we were told so late, all hotels were booked up. I live in NYC and would've gone home for the night however because we needed to be back by 6am (what the agent suggested), there seemed no point in leaving. We were not provided with any pillows or blankets until 4 in the morning. At 6am the next morning, we were told the crew needed "more rest time" and that our new departure time would be 9:30. How is it that the crew now needs more time? Shouldn't that have been figured out at 1am? Before we board, one of the agents thinks they will "lighten the mood" with the following comment - "Who would've thought a little bad weather would've caused this?" Absolutely not a time for jokes and people were very angry. We finally board for what we think is finally a 9:30am take off. No - now two new issues - 1, the co pilot is late (LATE? how can you be late when a flight has been delayed 16 hours) and 2, they needed to remove package from the plane for people who were no longer taking this flight. In the end, we took off around 11:30am which messed up a lot of peoples connecting flights, pick ups at the airport, etc. I will never fly this airline again."
Cons: "Food, particularly the meatballs. They were smelly. The entertainment choices took a long time to find and load."
Cons: "Screaming toddlers for most of the flight."
Cons: "They lost our bags wnd my whole trip is ruined. I m out thousands of dollars because I have things booked that I cannot go to because I have no clothes and I cannot leave my room,"
Pros: "It was on time and good selection on movies"
Cons: "Iberia needs new aircrafts... They are always kinda old..."
Pros: "Kind staff"
Cons: "Cushioning on seats worn out - getting uncomfortable. Slightly confusing on who was boarding when; crowd was blocking entry. The path to the plane was not covered, despite the rain and the suitcase had to be left on a cart without cover - I ended up with wet clothing in my suitcase."
Airlines flying from Galicia to Pennsylvania have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Galicia to Pennsylvania
Masks required on board, masks provided on flights from Galicia to Pennsylvania
Social distancing seating
Middle seats unavailable to book on flights from Galicia to Pennsylvania
Testing for antibodies, testing for symptoms for flights from Galicia to Pennsylvania
Waiving of change fees. Search flexible flights from Galicia to Pennsylvania