Flight missed due to a late international connection Took 6 agents to finally rebook me
Unsafe. Many people not keeping masks on. Crew unresponsive.
You should have said that I'm flying Americans airlines instead of British airways,it could save me a lot of nurves
Pros: "it was a good flight within airline standards"
Cons: "I really did not find anything to improve, it was a pleasant flight"
Cons: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Cons: "The food needs some improvement!"
Pros: "crew were perfect"
Cons: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."
Pros: "the flight was on time"
Cons: "old plane with bad customer service"
Pros: "the plane landed safely"
Cons: "a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc It was like it was everyones first day on the job."
Pros: "Price was goo £200 cheaper than the BA price"
Cons: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"
Pros: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Cons: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Pros: "Smooth flight."
Cons: "Uncomfortable seats"
Pros: "Great crew. Smooth flight. Excellent timing."
Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"
Pros: "That we made it to New York"
Cons: "Being selected for extra security because I am American was upsetting. Worst turbulence I ever experienced the pilot didn’t even try to avoid it. Finally landed stuck on the ground in the plane 50 minutes before we got to the gate. Plane landed at 420pm and I didn’t get my bag until almost 7 pm. This caused me to have to throw my suitcase away because I couldn’t make it to my connecting flight in time. Worst travel experience ever"
Pros: "Not much to say about this. Really the experience was not so good and I think the only good thing to say is that their planes still work."
Cons: "First they they over sold the flight and as we had our previous flight delayed they didn't allow us to cross the gates as they said we couldn't make it on time rather than telling us the truth. The staff didn't do anything to help us to catch the flight and insisted in putting us on the next flight. Thankfully I noticed that the flight was delayed and I crossed the gates despite that the staff didn't want us to do it. Once in the plane, the flight entertainment was poor, didn't work and staff said it was too busy to help us out in putting our stuff on the overhead compartment or even giving us the beer we wanted despite having our choice In front of us."
Cons: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."
Cons: "No electric outlet to charge phone or internet."
Pros: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"
Cons: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."
Cons: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."
Pros: "The flight attendants and crew were great"
Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"
Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."
Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."
Pros: "It was my second flight with BA that day. After first one I said never again, but I didn't have a choice and got on the flight from London to NYC. Everything was great. Food was very good, but my highlight was the crew!!! Super professional, super nice and It's them who will make me fly with BA again"
Cons: "I can't think about one thing ."
Pros: "I really appreciated the size of the seats, the hot meal service, the attentiveness of the attendants, really the whole experience especially since I had been dreading the whole thing. I have spinal disc problems and consequently leg pain and difficulty sitting, especially in cramped spaces. I upgraded to WTP especially for that reason and was not disappointed. If I ever fly again, if BA goes there, that's going to be my choice."
Cons: "I liked everything about the flight."
Pros: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."
Cons: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"
Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Pros: "That I was in shape to run from one terminal to another to catch the flight"
Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"
Pros: "The pilot was were courteous, and kept us update every step of the way..the crew was phenomenal."
Cons: "That the ac wasn't working initially"
Cons: "Boarding queue should be clearly marked. Seating needs work. It is ok when person in front of you is not reclined but too close if a petson is the least claustrophobic . I was fortunate that seat next to me was vacant, otherwise I would habe been in panic the entire flight."
Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."
Pros: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Cons: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."
Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Pros: "Flight was great really. I appreciated that a vegetarian option was standard since I could not choose a meal - especially since i got on flight through standby. All BA personnel on ground and on plane super nice."
Cons: "Only thing was that I was in a front row and that I could not finish my movie - worse problems to have."
Cons: "Customer Service had no clue what the hell they are doing. My flight got cancelled and im overseas. Im using international minutes to talk to these imbeciles and they tell me i have to call finnair. Finnair reps were very helpful. However, they told me i had to call BA to confirm my ticket. These idiots could do jack. Apparently they had no idea what they are doing. I just hung up and dealt with it at the airport. It was a hassle at the airport too but they were very accommodating and nice.. Unlike the the idiots on the phone!"
Pros: "great selection of in flight entertainment."
Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"
Pros: "Pilot was nice when he told us hehad to sit on ground for hours and taxi on landing for Another hour"
Cons: "Horrible seats, extremely delayed. Never buy a hacker fare again. Suitcases are literally locked in customs at JFK HP airport for indeterminate time period. Weather wasn't their fault but they should have had green undo staff to help and move people onward."
Cons: "Only frustrating thing was that i missed my flight due to traffic and poor uber service. When i got to the airport i wasn't allowed to check in. This caused me to be charged a $275.00 late fee for my ticket and my friends. Since i lost my phone when it fell out of my pocket onto the train tracks as i entered the heathrow express i wasn't able to transfer funds to pay for the $550.00 worth of ticket transfer fees. It was a huge issue but eventually it was sorted. Not knowing if you will be able to get back to your county or not is a very stressful experience. Wish i could get my $550.00 back. I thought those charges were pretty steep. My name is Joseph A. Iaquinto Jr. My flight was originally booked for 6pm from london heathrow to JFK on 12/12/2016. My email and paypal are both firstname.lastname@example.org"
Pros: "it was on time"
Cons: "I got food poisoning from the dinner, chose the spaghetti and started feeling ill almost immediately. I am still sick, truly awful experience."
Cons: "It was very warm on the plane. No air jets available. Steward said the plane was having an issue with air quality. I have asthma and warm conditions with out air flow made this flight very uncomfortable for me. There was a passenger in from of me that was getting overheated and nauseous."
Pros: "The seats are very nice and have blankets. Also, I loved that there were current newspapers available to read--a very nice touch. The food was okay, but not wonderful."
Cons: "I was in the very last row of the back of the plane in the middle. Getting out to stretch or use the facilities, etc., was almost impossible."
Pros: "Excellent service by crew. Attention to meeting everyone's needs. Was impressed with their discreet yet efficient assistance to an individual who became ill on board. Was really impressed by this."
Cons: "Drink choices , including champagne, were great. Food however, while improved since our last experience, was mediocre ."
Pros: "the crew were friendly and efficient"
Cons: "old plane uncomfortably seats no personal IFE"
Pros: "The flight staff were great, cleaned the toilets and were very efficient."
Cons: "There was a half an hour queue for customs at JFK for US passport holders. I asked the customs official who to address and he said the airline but I know this is an airport problem. Please advise if you know he contact info if the person to address. Major design flaw and inefficiencry after a 7 hour flight."
Cons: "It really cut it short in the transfer from my Bcn-London flight to the London-NY one. Otherwise everything was pretty good, except the handling of luggage at arrival that was oddly delayed like in spurts. But the service people on ground were very helpful."
Pros: "Red eyes can be daunting , but the comfort of the seating, blankets, entertainment and food let my adult children and I know vacation had begun"
Cons: "Booked flight with BA but it was an American Airlines plane. The plane was old and had no individual tv monitors. The two movies shown had poor sound quality. Food wasn't international flight standard"
Check in was horrible in Miami. The woman was rude and not helpful with the questions. There was nothing to like at the check in and there were really slow even for First class passenger like me.
Better, more recent entertainment selections
Pros: "The crew member was not helpful with my need at all and just ignored my request to change my seat (which was empty). I am very disappointed and had a bad experience!!"
Cons: "The crew needs to be helpful and be courteous."
Pros: "Felt like a sardine, packed in tightly. Crew was pleasant though."
Cons: "Comfort of seats. Aisles were too narrow and everyone was touching each other even when they didn’t want to. Seats were uncomfortable and narrow"
Pros: "Crew was fine, outlets were nice"
Cons: "It should be a crime to have a fully packed plane in the middle of covid. It’s also illogical to not serve food but allow people to bring food on, doesn’t make it more covid safe. I will avoid American Airlines in the future."
Pros: "Yes and Yes"
Cons: "Nothing to complain about"
Pros: "Crew was good. Seat were comfortable."
Cons: "Don't charge for wifi. It should be free."
Pros: "That we got there on time. And landed safely."
Cons: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
Pros: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Cons: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Pros: "The boarding process and its ease"
Cons: "The Wi-Fi was not free and quite expensive. The space between seats was too narrow for my legs resulting in an uncomfortable journey. The entertainment was dated and not varied enough. The food was borderline unsavoury. The wines were cheap... Not an airline I would recommend to anyone."
Pros: "Nothing!!! This was a horrible flight experience!!! I will never use American Arilines again especially their Barcelona connections."
Cons: "I would never use American Airlines again. Horrible service at the check-in service at Barcelona Airport. I travel around the world for work and each year I fly to more than 12 international locations but never had a horrible experience like this. My carry-on bag is 21” carry-on bag that I traveled in more than 20 countries for the past 3 years but American Airlines staff members at the check insisted that my carry-on bag does not fit the FAA regulations and they threatened me multiple times when I protested their attitudes. I am an avid traveler and I know my rights as a traveler but the American Airlines staff members were extremely rude and insisted that I have to check-in my carry-on bag. The real issue was that regardless of the size of the carry-on bags, they were forcing almost all passengers to heck-in their carry-on bags a clear indication of money-making scheme. When I protested their attitude, they threatened me saying that I pose a security risk and that they would not check me in but I stabbed my grounded insinuated that my bag fits the FAA regulations. I booked this flight from Bristish Airways and this was a code shared flight, I called British Airways in December 22nd and confirmed the measurements of my carry-on bag but when I told American Airlines about the Bristish Airways, they told me “they don’t care, this American Airlines not British Airways”. It was humiliating, it was disrespectful, and it was unacceptable!!!! At the end, I removed one sweater from carry-on and the issue was resolved but after this experience, I will never never fly with American Airlines and never recommend anyone to use American Arilines especially their Barcelona flights and connections."
Pros: "The flagship first seats in American Airlines are among the best in class given that I only flew from Miami to JFK. Fully flat beds and ample room."
Cons: "Very limited food options."
Pros: "Chocolate ice cream and pot pies"
Cons: "To start, I had paid extra to upgrade to a seat with more leg room only to find I had been reassigned to the back of the plane. This was after I had already done an online check-in for the appropriate seat. Then I was told by the AA agent at the desk that my upgrade was in the system but that it was “fake”. Apparently the money I paid two months before was no good on this flight. I was traveling with my boyfriend and they would not allow us at the same counter because we were not married. After much haggling we were finally able to rectify the situation. Horrible start. Then, once on the plane, the in- flight entertainment system as well as the lights broke right before take off so there was nothing to watch or see for an almost 8 hour flight."
Pros: "Arrived ahead of the scheduled time"
Cons: "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
Pros: "Relatively comfortable plane, great movies (I watched four!), good timing between meals/snacks."
Cons: "These planes are always SO cramped. We paid to be in the section with 9 seats across instead of 10 which was worth it but wish that they would just give everyone slightly more space - seems humane for such long flights! The group boarding on these huge planes always seems chaotic. Also it seems like it would honestly make more sense to start at the back and move forward. Would have less waiting for people in front of you to get settled. Wish the last snack had a piece of fruit or something with a bit more healthy aspect."
Pros: "This plane is much better than the American Airlines plane I usually get stuck with on my 8 hour direct flight from JFK to MXP. Please stop using the Boeing 767 jets and only use the Boeing 777 for flights across the Atlantic. I would like to fly American more frequently but not if I think I'm going to get stuck with the planes from the 1980s where there's no personal TV, no place to plug in my phone or electronics to charge unless you carry around a car charger, which I definitely don't, and there's no WiFi on those planes either."
Cons: "Boeing 767 Jets! The food is blah - Delta and Emirates is better. The entertainment needs a bit of an update. Or maybe I just fly too often..."
Pros: "Flight crew was nice"
Cons: "Checking in, the counter agent first told us we would need a visa to go to the USA. We are American citizens. Then she insisted that we buy checked bag allowance even though our tickets already included checked bags. We had already flown the 1st leg with checked baggage, why would we purchase tickets with no baggage allowance coming home?! The stroller we gate checked was left at the end of the oversized baggage carousel because of the ground crew not wanting to unload gate checked items. I will never EVER fly an AA codeshare flight."
Pros: "Asked a stewardess to turn the heat up and she did."
Cons: "Freezing cold air conditioning. Every person I could see was wrapped up in their blanket before we had even taken off."
Cons: "Food and drinks could be better"
Pros: "Crew very friendly couldn't be more helpful. Food snacks and drinks good. Very efficient boarding system the best I've encountered."
Cons: "Roof mounted tvs a bit disappointing and the films were just repeated. Coffee needs coffee in the cup, it was just milk and water no taste of coffee."
Pros: "Good space in premium"
Cons: "Female cabin crew were aggressive, discourteous and frankly rude to the passengers when they had to verbally communicate. I hear this so often with American cabin crew. When I started to experience this I became aware of the same trend in regard communications with other passengers. Very unattractive."
Pros: "The overall service x"
Pros: "Very nice and genuinely friendly flight attendants and ground personnel. Flight arrived early, perfect landing and take off."
Cons: "Kayak/webjet sent me the wrong check in code for the wrong airline operating my flight. I inserted it on the online form multiple times until I was blocked from doing so, and there was no link to communicate online in real time with anyone who could solve the problem. This was extremely stressful and unnecessary, as well as time consuming. It was not how I wanted to spend my final night in Italy. Furthermore, I had to wake up at 4 am to get a very early bus to the airport in order to check in early enough in person. NOT cool. The food was mediocre. The entertainment options were about the worst I've ever seen. My seat hardly went back at all."
Pros: "Due to a strong tailwind we arrived 45 minutes ahead of schedule. Great service with attentive attendants. However the plane was older than me, no real entertainment system or outlets to plug in smart devices."
Cons: "Plane needs to be retired or retrofitted to accommodate smart device charging."
Pros: "The only decent point was the food. Not great but at least edible."
Cons: "Since check in in São Paulo was a complete chaos. There were only 2 people helping on check in (in machines) and these people were still not helping people (like me) with questions about on how to do check in in those machines. On the other hand to dispatch the bags there were almost 8 attendants to receive the bags. Ridiculous! I’ve tried calling American Airlines and Latam several times to assign a seat for me and they swore there were only middle seats but I know how airlines work to make extra money on these seats. At the end, they only gave me a middle seat option and I had to take I.t of course. On the plane I realized there were dozens of empty seats and yet they made sure not give them to me or anyone else. Unbelievable! Unfortunately I still have to use AA on my way back to Brazil. After this, I’ll chose another airlines for sure. Also, the 3,4,3 arrangement is ridiculous: there’s no corridor space making people touching you everything someone passes by your seat. And boy! Those seats are so uncomfortable and there’s no way to incline the chair so you can even have a little rest (because it’s impossible to even sleep on those seats). The crew were simply doing their jobs! No pleasure! No smile! No engaging with anyone unfortunately! They looked miserable and I asked for water and the flight attendant NEVER brought me anything. Seriously! Water is free!"
Pros: "Entertainment was good"
Cons: "Flight was late, seats was small, all time something smelled so much."
Cons: "I hate American airlines. It is the WORST. We were held for almost 4 hours waiting for "maintenance call" then flight was cancelled. THEN it took two full hours to get back checked bags. By ths point it was 5 pm, had been at airport since 8:30 -- no food offered, no apologies, not even a glass of water. Of course, no flights back to US so I was stuck an extra day, completely messed up school and work. I THOUGHT I was booking with Iberia but it was a code share. I WILL NEVER fly American Airlines again!"
Pros: "Having flown many international airlines, I was proud to give American the highest ratings for quality and general hospital."
Cons: "More up to date movies would help"
Cons: "More than a 2 hour delay in Madrid for American Airlines to replace the seat harness on the Co-pilot's chair. This seems like an evolution that should never delay a flight if the proper preventive maintenance had been performed. Very little info was given and there did not seem to be any concern by the pilot or flight attendants once the flight was boarded due to the delay. I was very relieved, however, when we arrived at JFK and AA had a point of contact helping folks with close flights. We originally had 3.5 hours to make our connection to BWI, but due to the delay, had less than an hour to go thru Passport control, rescreening and entry to the terminal, but we made it. Thank you for the personal representative. I did not get her name, but she was very, very helpful."
Pros: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Cons: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Pros: "They offered pretty decent food and snack options that were included in the flight- the high quality chocolate ice cream was an especially nice touch as well as the included wine. My seat appeared to have more space than the flight previous to it, so that added a lot more comfort without the extra expense of having to pay for the "more space" seating- I often feel like airlines nickel and dime you to death these days. Perhaps it was just the luck of the draw, but the seats had much more legroom than my first flight to Paris as opposed to the return to NY. The flight crew were all courteous and pleasant. Leather seating with readily available pillows and blankets for all was a nice touch as well."
Cons: "Having to use communal screens for watching movies and shows, having no choice as to what was displayed, having trouble seeing everything displayed (too far and small to see nuance in dark scenes and print on screen), having only one bathroom mid plane."
Cons: "Trying to make any changes to the booking or check in was horrible. Because this was booked through kayak, then through an agent, then ultimately an Iberia booking on a British Airways / American flight, it took about 5 rounds of phonecalls being passed to another company or another department to get anything done. Sure the flight was cheap, but 6 hours of phone calls to get anything done is unacceptable. The plane used for this flight is ancient. Very tired seating, and no seatback entertainment. One children's film shown on the central TV screen followed by old sitcoms....For a transatlintic flight, this is really poor."
Pros: "The movie selection was good, although it was in Italian. The drink selection was good. Thanks for the pillow and blanket."
Cons: "I began flying when airline attendants were called airline stewardesses. Their personality plus attitudes and attention to detail reflected on the overall image of the airline, and did not make me feel like a second rate citizen in a second class seat. I've noticed over the last decade-plus that this has changed. I've been rudely spoken to for reaching for a napkin off the cart as I was not given one with my drink. My elbow was hit by the cart as it moved from back to front of isle, and no apology followed. The garbage was collected moving back to front, so I had to get the attention of the attendant after she flew by me. I thoroughly researched the size of the suitcase required prior to flying, and bought a new one to meet the requirements. My suitcase did not fit on American Airlines. Why am I bringing up American Airline? When getting to the airport in Milan, Italy, 2 1/2 hours prior to flight departure, I approached the British Airway counter. As no one was there, I proceeded to believe I was too early, so I had breakfast. I again approached the British Airway counter and still no one was there. On my way to the bathroom, I found the flight board and followed the directions. I searched for British airlines at the gate I was directed to, but was unable to find it. I asked an attendant, and I was directed to the American Airline gate. It was very confusing. It would have been nice if there was a sign at the British Airways counter directing its customers to American Airlines."
Pros: "I was surprised by the amount of room in the economy cabin."
Cons: "Check in very slow! The computers used for passenger self check in didn't work well. It took 6 attempts to read my passport, it never did read my green card, wouldn't accept my frequent flyer number. Other passengers were similarly frustrated. The attendant couldn't have been less helpful. I joined a line to check in with a counter clerk. The counter positions were seriously understaffed. The clerks seemed to be working quite slowly and were quite unconcerned about the growing line. I'm glad I checked in early for my flight!"
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Cons: "This had to have been among the worst flights I have ever experienced in 50+ years of flying to 86 countries. First, an e-mail before I left my Paris apt that it would be 1 hr late departing. THEN the announcement ON BOARD that the flight would make a REFUELING stop in Bangor Maine (the eqpt was a 20 yr old 757 meant for a medium-range domestic route instead of Paris-NY). So it was FOUR HOURS LATE arriving, including an extra hour on the ground in Bangor because they'd lost their landing slot (tho they lied about "bad weather" at JFK) ... a succession of lies and incompetence. Headphone jack didn't even work at the seat ... the movie was a US film dubbed into French anyway! Gawd what incompetence. A letter Fedexed to Doug Parker, AA's CEO, was not even acknowledged.... and I do 35,000 air miles a year on AA. THE WORST."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "nothing. seriously I have NOTHING good to say about this trip"
Cons: "We boarded or flight just a few minutes late initially then had to taxi back to the gate to fix AC(?!) electrical issues, which were seemingly fixed just as we started to de-plane. Then after a slew of nonsense announcements about waiting for a new pilot, redirecting the destination, and basically misinformation about reboarding, we are told that the flight MIGHT be canceled; It has been nothing but one excuse after another and honestly after a 4 hour delay with no real answers, I really cannot find any reason to fly this airline ever again. Such poor service."
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "For the price I got my ticket for. This was a good deal. I paid extra to upgrade to main cabin extra but well worth it."
Cons: "Got food and drinks and beer at nomadditional cost"
Pros: "Appreciated the staff acommodated me with an aisle seat."
Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
Pros: "not a lot"
Cons: "flights were re-scheduled and therefore had to travel a day early causing overnight expenses in NY. Re-scheduled flight was also delayed by an hour!"
Cons: "it was not clear that finnair was being operated by american airlines. when I arrived to the airport in Paris, they couldn't locate my flight on finairr or american. my flight was missed and the staff on both airlines (finnair and partner american airline) were soo unhelpful. I have never missed a flight, I travel for work, in the air, more than on the ground and this was the WORST experience I have ever had. I was super disappointed that even after all the mistakes, no one would help me find a new flight and I had to pay for another one. Even after calling finnair several times and pleading for some answers or help."
Pros: "I suppose the food / wine was okay."
Cons: "The plane was one of the oldest I have been on in years. The center aisle overhead bins were not even big enough for luggage and there was one TV every 5 or so rows. We were at the mercy of the crappy movies American Airlines chose for us. Most flights these days have individual entertainment and at a minimum room for luggage. The plane was old, dirty and not up to date. Never flying American again. Extremely disappointed with the service on the flight, as well. A little more than halfway through the flight, the woman in the row next to me began reading the airline magazine. Her window shade was up and the sunlight caused a horrible glare on the magazine pages that beamed like a laser over everyone near by. My friend seated next to me and I both have extreme sensitivity to light that causes migraines. I asked the woman to close her shade which at first she did about an inch or two. This didn't do anything to help the glare so I asked again and she refused to do anything more. I explained it was giving us migraines and she didn't seem to care. I asked the flight attendant to help navigate the situation, which was just as useless. She said she could ask but not force her to close her window shade. While I understand that AA can't control that some people can be selfish, I find it incredibly hard to believe that the crew can't intervene when a passengers actions are making other people physically ill. Our only other option was to be relegated to the last row, next to the crews stinking pile of garbage that had been accumulating for the first five hours of the trip. Almost every crew member we interacted with was completely apathetic to the situation. We spent the rest of flight nauseous and with splitting headaches. But I sure hope my row mate and fellow human being in 32A enjoyed the article about the dinosaur flea market in Bolivia This entire situation could have been mediated by the flight attendants who chose to disengage. Furthermore, when we were deceding to land, overhead bins were still open, and people were starting to stand up to gather their belongings in the overhead bins. Again, the apathetic flight attendants were no where to be found. Overall, disappointing experience. Glad to never have to fly them again."
Could not have been better… thank you Kayak!
Checking was smooth, staff generally all friendly, boarding a bit disorganized (I heard no announcements), plane clean and modern, etc. Check-in could potentially have been this easy though because the flight was pretty empty. You have to pay for everything including blankets, pillows, headsets to enjoy the (free) entertainment, any food, etc., but that was expected, and I have no issue with that. However, not even offering any water during the flight is crazy on an nearly 8 hour flight, especially for our kids. You can go ask for it, but they are not coming through to offer you any, presumably because they are trying to sell you drinks.
Sitting in the middle seat in economy for 7+ hours the OKAY score is very generous.
Flight restrooms were dirty
Cons: "Seats are too close together, very uncomfortable for long international flight"
Pros: "Friendly and courteous"
Cons: "Like that is good"
Pros: "Reasonably comfortable seat"
Cons: "Food quality was poor."
Pros: "Food was pretty good."
Pros: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."
Pros: "There was nothing to like about Iberia"
Cons: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."
Cons: "Awful. My departing city (ZAG) was unable to process tickets for my connecting flight. Upon arrival to (MAD) the gate agent was distributing tickets on a 1st name basis. Literally just handing out tickets without verifying IDs. Not all us PAX received a ticket and were instructed to go to the customer service desk, all the while boarding was ACTIVE at the gate. While at the customer service desk, Iberia showed little attention and/or urgency for us folks who did not have our connecting flight credentials. I finally received a hand-written ticket to board an international flight. My original seat selection was not honored. The overall flight experience was poor and NOT enjoyable."
Cons: "Crew couldn't say if there was or was not meat in the meals."
Pros: "Fairly standard international flight. In flight meals were fine. Seats were spacious enough (6’3” I need the legroom)."
Cons: "Not a terrible negative in the slightest; the onboard entertainment won’t load until the plane is in crushing altitude. Thought it was weird as that has never happened before, but not really a problem"
Pros: "The flight again was quick and easy."
Cons: "However, I couldn’t get soda water (not available) or a cup of coffee in between the meals. Again, I was glad I bought water before getting in the plane."
Pros: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Cons: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Pros: "Boarding process was smooth."
Cons: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Pros: "Almost nothing!"
Cons: "Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!"
Cons: "Had to take a flight to New York 2 days later, then drive back home"
Pros: "Nice newer plane Both USB and power ports"
Cons: "There was a horrible stench of sewage much of the flight Meal choices were very limited Entertainment was pretty limited The wifi has a 200 MB limit -- I blew threw it despite spending 30 Euros -- that's never happened to me before One of the flight attendants was really out of it"
Pros: "This trip would have been another good experience for me flying with Iberia if it wasn't for the man that was sitting behind me. He didn't want me to recline my seat because he wanted to cross his legs... I told him that the guy in front of me had his seat reclined all the way and I wanted (sort of needed) to do the same, then he got aggressive with verbal abuse, called me names and he punched my seat. So I called the flight attendant and told her about the incident. She was nice and calm and told the man in a very respectful way that I wasn't doing anything wrong and he should not behave in an aggressive manner, etc. The man kept mumbling insults addressed to me while talking to his wife and making sure I was hearing it.... And he kept kicking my seat every now and then, and made a fuss every time he went to the toilet. He really ruined my flight experience to New York."
Pros: "Comfortable flight good crew and entertainment"
Pros: "Lunch meal was good. Flight attendants were friendly."
Cons: "The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay."
Pros: "Crew very nice"
Cons: "Food terrible."
Pros: "Entertainment package consisting of up-to-date TV shows/ series and movies that have recently been released. The time passed by faster than expected with this. The meal plan was better than some restaurants. With Meatballs being the main course followed by rice & veggies and finished with the sugar cake."
Cons: "Having the seat by the bathroom. Even though passengers were instructed not to form a line, they did and were encroaching in my personal space for the majority of the flight. Though this is not an airline issue, it did effect the comfort of the 4.6hr flight."
Pros: "Crew was friendly and very helpful."
Pros: "The flight was comfortable and crew was good."
Cons: "Boarding was a nightmare. They need to load back to front."
Cons: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Cons: "Connecting flight by the same airline put us only 10 mil late. The plane was still at the gate, but they did not let 15+ of us on board and left. We had to wait for 2 hours at a very unfriendly customer service to get placed on another flight."
Pros: "I flew business class: the crew and comfort was great; the food was pretty good."
Cons: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Pros: "The flying crew was OK."
Cons: "The company is not good on following schedules, jeopardizing people's duties and responsibilities. Definitely not recommending this company to anyone!"
Cons: "Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood."
Cons: "I really enjoy flying in your airline"
Cons: "After a delayed flight coming to Madrid, I was faced with an unbelievably long boarding control line, it seemed clear that I would miss my flight! Crew then stopped all people from going up to the security check point except those headed to London! But I was going to miss my flight to JFK also. This process was so poorly managed!!!! The crowd became very angry, some people even started pushing, yelling and becoming violent. I feared for my safety. I pleaded with a crew member to let me through, and eventually she did, but the process was frightening and chaotic!!!"
Pros: "Always great service on Iberia."
Cons: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Pros: "Roomier plane than the one I took to Madrid."
Cons: "Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane."
Pros: "A really big and nice dinner, followed by bloody mary. An ice cream was served some hours later, followed by a nice breakfast sandwich and cake before landing. All this on an evening flight from London, ending in NYC before midnight."
Cons: "An option to cover up all the screens and lights..Blue light especially prevent sleep. I was half asleep on the subway home."
Pros: "Iberia has started upgrading their planes and this one was quite comfortable for a long flight with good legroom and comfortable seats."
Cons: "We boarded 20 minutes late with no explanation, then took off another 30 minutes late with no explanation or communication at all. The flight attendants were not friendly or helpful. The food was mediocre. Our entertainment system was not working at all for half the flight, they reset it about four times to get it working. Once it was working, my husband's screen was not responding at all. Flight was smooth and pilots made up some time in the air which was appreciated."
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Pros: "I liked the selection of movies, and the quick boarding process."
Cons: "I didn't like that when I was boarding I was told I had no seat and was standby, this was very stressful, though it was eventually taken care of. I wish I'd been told earlier, they said that when you use a machine to check in, you don't find this out until boarding."
Pros: "great leg room and food"
Cons: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
Pros: "The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!"
Pros: "service on the flight was excellent pilot helpful and informative about weather and delays"
Cons: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Cons: "We ended up flying to Paris on Air France because it was the only flight left after RAM screwed us over. Cost me $1800 dollars and no chance to retrieve my money back unless someone sends me a letter saying someone screwed up. Need help please!"
Pros: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Cons: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Pros: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Cons: "The food could be better"
Pros: "Each seat had its own entertainment. The food was good."
Cons: "We didn't get our boarding pass for the connection flight which caused a lot of problems when we got to NY. The airline attendant didn't say there was a problem with out itinerary. We found out until we got to NY and we were giving our luggage to Iberia for our connection. The person there said we were in the wrong airport! We had just landed there and our connection was leaving from there too JFK! He said there was nothing he could do and he sent us to the other airline counter to see if they would help us!"
Cons: "No information about 2 hours delay, no tv, old plane, no service, food disgusting. One of the worst flight ever"
Pros: "On time departure"
Cons: "No leg room"
Vueling looks very professional. There is an extra layer of safety about COVID I feel there is always a big risk of a delayed flight with Vueling. (That what’s the case) Otherwise, pleasant flight
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Great staff, easy boarding
Pros: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Cons: "5 hour delay. Communication"
Pros: "Efficient. On time."
Cons: "Water, courtesy of the airline. More space, of course."
Pros: "The crew with neither rude nor particularly welcoming."
Cons: "When did vueling stop offering a free snack and drink. Not even a glass of water for your passengers is just plain inhospitable."
Pros: "Nothing wouldn’t fly with them again"
Cons: "Was told I needed to check my bag when there was plenty of overhead space once we boarded the plane. The entire zone system seems to be fake, as they boarded zone 1 and then went to all zones, skipping 2 & 3."
Cons: "They insisted I check in my carry on because they had a full flight, only to charge me fifty Euros because my bag was a bit over weight."
Cons: "The booking did not include my luggage despite buying the most expensive version of the fare. When I spoke to customer service, the could do nothing. I filed a complaint and will seek recompense further up."
Cons: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Pros: "Good timing, efficiency"
Pros: "The overall was good, the flight was on time"
Cons: "The boarding system could be changed: they start boarding when the aircraft is not yet ready, so the line just moves from the gate to the finger, which is annoying. They should wait until the plane is ready to start with the boarding."
Pros: "Clean, refurbished aircraft."
Cons: "Ground crew opened my checked in bag and stole a $800.00 watch. As a seasoned traveler, I know you should never carry valuables in your checked in luggage. However, this was never the intention, I had planned to take my small bag with me but last minute Vueling offered to check it in for free, since the flight was full. I should have never agreed."
Pros: "The crew are so helpful and friendly"
Cons: "Our flight was ridiculously delayed due to fog no fault of the airline but the communication was terrible"
Pros: "Crew good"
Cons: "Booked extra legroom didn't get it."
Cons: "very easy checkibg, friendly at airport, snd same day reminder"
Pros: "The crew"
Cons: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Pros: "Good for value"
Cons: "Tight seats, old plane, zero frills"
Pros: "Comfortable seats"
Cons: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Pros: "The seats are good"
Cons: "They keep revising the plane departure time on their website/app but refused to announce changes in the terminal. Kayak sent me 10 updates about the scheduled departure. The airport had the initial one and no more"
Cons: "Big delay, poor information from staff."
Cons: "They delayed our first flight - and forced us onto our connection even though we knew our bags wouldn’t make it - and were completely unhelpful to us once we got there as to where our bags may be."
Cons: "Rude attendant at the gate"
Pros: "Booked though kayak selected hold in bag was forwarded to Expedia .. did the same thing Selected a price that included check in bag when was given a choice and I get to vueling the charge me 40€ Was on the phone woth. Expedia 3 hours first to make sure the ticket was right cause I didn’t get email coformation and that the bag is included Then another 2 hours after I was charged the 40€ I hate kayak I hate expwrdia never again never ever again"
Cons: "arrived at airport to find flight cancelled - I needed to get to exhibition that day - and, after long queue, discovered we had alternative flight late that night. Today I hear my saturday late flight has been re-scheduled for tomorrow - with no intervening email saying the saturday re-scheduled flight was re-scheduled itself....if you get me. On a good note, it looks like I'm going to get a full refund. If they had arranged for me and my son to get there by another means - business class?, another airline?? - then I'd be impressed"
Pros: "La compagnie a tenté de prévenir régulièrement du retard, par sms et mail."
Cons: "Retard de plusieurs heures, un voucher de 6€ censé permettre de « dîner » à l’aéroport... rien à boire ni manger une fois dans l’avion, et pas de compensation une fois arrivé à Paris CDG où nous en avons eu pour 45€ de Uber pour rentrer puisqu’il n’y avait plus de RER..."
Pros: "The staff were nice, and we landed which is always a bonus"
Cons: "Almost missed the last aerobus because of the long delays. Long waits with boarding."
Pros: "Cheap, clean, great on board crew. I arrived early for my flight and was able to change my flight to an earlier one cheaply, quickly and hassle free. Excellent customer service."
Cons: "Shocking check in. Only 2 desks open queued for 45 mins just to check in. Despite arriving in plenty of time. This was a Saturday lunchtime and the queue quickly built up and despite several members of staff being around no further desks were opened up until the queue became huge."
Pros: "Excellent check in . Before time arrival."
Pros: "Easy boarding and smooth flight."
Pros: "Price Allocated more leg room On time departure"
Pros: "There were assistants guiding me through the check in process."
Pros: "No issues with flight or crew"
Pros: "Comfort and friendliness of crew"
Cons: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Cons: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Pros: "Quick and easy, no frills, cheap flights, on time, great between Euro countries but not beyond. Newer airbusses with comfortable seats for short flights not long flights. just make sure you don't check bags, just carry on size. clean and cheap and easy, but don't expect more."
Pros: "Short 2 hour flight"
Cons: "Much too small space. Felt like a sardine."
Cons: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Pros: "Seat ok"
Cons: "1hr late with zero explanations or apologies. Like nothing happened. Slow boarding process as well. Never again vueling"
Pros: "Nothing good"
Cons: "Flight was delayed which meant I missed the event I was travelling for. No help from airline or any expression of sympathy for the situation, very awkward to deal with and no flexibility, no offer of refund or change of flight as no other was available with the airline, wouldn't book again"
Pros: "Comfortable seat, helpful check in agent gav me a good seat. For a "low cost"airline it was better than most regulars ."
Cons: "Child in seat in front coughed and sneezed constantly. I wished his accompanying father had made him use a hankerchiff. Could airlines not advise sick passengers to use tissues or even masks to avoid spreading germs?"
Pros: "Nice short flight! Nice crew!"
Pros: "Not much"
Cons: "Less than 20cm from edge of seat and back of seat in front. Late."
Cons: "No leg room! Especially in row 9 because seats moved forward to make rooom for row 10. Not Fair!!!!"
Cons: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Cons: "The landing was horrible"
TOO MANY LINES AND CHECK UPS TO GO THROUGHM. 3 HOURS FROM SCANNING THE LLUGAGE UNTIL REACHING GATES 6 CONTROLS. SWENT DIRECTLY TO BOARD THE FLIGHT. ASKED TO BE SEATED TOGETHER WITH MY WIFE AND 3 KIDS AND EACH GOT SEND AWAY FROM EACH OTHER. CREW DIDNT WANT TO HELP.
FREE WIFI WHILE FLYING !!!
Pros: "The middle seat wasn't occupied"
Cons: "The US security check took about 30 minutes as they had to call a bomb-sniffing dog for the candles we bought. Note that they don't allow you to bring beverages bought at the airport, post-security check, onto the airplane. My seat was dirty from the prior flight when I got there. The steward came over and wiped it down with a wet wipe. We used the blanket to cover the middle seat as it was just as dirty. The food is barely edible, the movie selection is poor. They didn;t hand out any of the normal arrival forms for the US."
Pros: "Nothing to like aboie this flight , my worst night mare . They are all corrupted I was told to pay for the trip I already paid for. The plain had an engine failure, I could not reach Casablanca for my next flight"
Cons: "The stewards seemed frustrated. Not quick to accommodate."
Pros: "Very courteous staff. High quality in-flight meals."
Cons: "All great!"
Pros: "They had supplies to deliver a baby onboard"
Cons: "The bathrooms were dirty. Food terrible. Poor service. TVs didn’t work. Confusing checkin counter unhelpful gate staff. Non-existent customer service."
Pros: "Everything was good"
Pros: "Late from Dakar, couldnt provide accommodation at Casablanca, Late again from Casa entertainement system wasnt working on my seat"
Cons: "Pretty much everything"
Cons: "3h 45m stuck on a bus without air, then a plane without AC on the tarmac in Tunis in July - is that even legal? And then another 45 min delay on the 2nd leg to JFK for "loading bags.""
Pros: "The crew was nice, the entertainment was very good."
Cons: "When boarding passengers it should be a bit more organized. Should offer a vegetarian dinner, it was only chicken or beef option."
Cons: "This flight was excellent, but the in the flight from Monrovia to Casablanca the Captain was smoking in the bathroom!!!! That’s insane...."
Cons: "Had to buy another ticket. Couldn’t board the first one, no one advised of two visas required. I want my money back for that one ticket."
Pros: "Check in was ok."
Cons: "The crew on the flight was terrible, they just disappeared and only came out to give the meals didn’t bother to collect them afterwards, you ran out of soft drinks after the first round."
Pros: "Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company.."
Cons: "entrainment, comfort and music."
Pros: "like flying used to be. free, high quality food, pillows, blankets, comfort kits that included socks, earplugs and eye masks. friendly staff. beautiful new 787. the puddle jumper from Casablanca to Agadir is much less comfortable. It's an older, smaller plane. No amenities at all but still very friendly staff. they are only 6% on time for the JFK-Casablanca route but they boarded and pulled away from the gate on time. the tower made them wait on the runway for 2 hours due to traffic, so I suspect that terrible statistic isn't the airline's fault."
Cons: "the phone charging stations never work or only work when you hold your charging cord just so. annoying."
Cons: "Boarding was awful, planes are not well kept, food is just gross, & the service is just not good at all! For the prices they change this is inacceptable!!"
Cons: "Poor general service. No accommodation. Poor food. Delay flight. Poor customer service."
Cons: "The staff were rude and not helpful"
Cons: "The boarding process was so extensive and repetitive. We were taken to the plane in the middle of the tarmac in sweltering heat and had to stand outside and wait to board the plane. The heat once inside the plane was unbearable and uncomfortable. My seat didn't recline, so I wasn't able to fully relax. Although I can for the crew, English may not be their first language. It needs to be ensured that the English of the crew member making the announcements is understandable. There were so many announcements but the English was rendered unintelligible for the most part. One of the baggage for one of my family members was not there on our arrival but we've since been notified that it has been found and well be sent to us"
Pros: "Everything about the airline and flight were smooth and fine"
Cons: "Because we bought from JustFly through Kayak we couldn’t reserve seats until we got to the ticket agent. We were given seats all over the plane, mostly middle seats"
Pros: "Hospitality and respect of the flight attendants. I had 11 hours layover and they made it seem like it was just an hour. My flight back fro Morocco to NY was a breeze. I will do this flight over again if I had the chance. Thanks Air Moroc."
Pros: "The attendants were friendly and attentive to the needs of the passengers. It is a hard job because some of the passengers could be very rude. I was happy to be able to watch movies to pass the time and to give me a sense of calm as I have not flown very much."
Cons: "When getting ready to board, they need to have signs designating letters requested for boarding. Some people were cutting into other lines and in front of others. There was too much bread given. For example, at lunch we were provided with a cheese sandwich and a chocolate chip muffin. On the positive side, I liked having yogurt with each meal."
Pros: "I like every thing except the baggage handling."
Cons: "I left my luggage at JFK and I can't get someone to help me how will I get my luggage, because I live in Philadelphia. I want to know when I can come to get my luggage, because I live far from New York, but I can't get no body on the phone. I don't want to come and your office is not open, that means I will spend for nothing. I came on the 20th of April from Casablanca and arrived at JFK at about 6:20PM. Can someone contact me. My name is Mulbah Seekeh Jallah."
Pros: "Overall the flights with Royal Air Maroc were mediocre. The crew was typically friendly but I’ve seen much more better customer service. The dinner options are decent but lunch is not even worth serving since it’s a 3 slice cheese sandwich."
Cons: "The airline employees at the Casablanca airport are super unhelpful and definitely not warm and friendly. It appears that they don’t care about customer service or satisfaction. I wasted so much time running around the airport after being told to go to different areas just to talk to someone to resolve a ticket issue. The employees don’t hold any accountability and will pass the buck. The awful experience honestly tainted my view of Morocco as this was the first welcoming point into the country. I suggest that RAM retrain their staff to help customers get their questions answered and to treat them well since we are paying customers. Going forward I will be avoiding Royal Air Maroc."
Pros: "Very nice flight attendants. I had a great flight:)"
Pros: "The entertainment is decent on these flights, usually. The don't switch up the movies often, but there are always some recent releases."
Cons: "This was a rough flight. First, Air Maroc at some point rescheduled the flight to some six or seven hours later than when I booked it, without bothering to even send any notice. Apparently according to their terms of service they can just change flight times as they like, and passengers are responsible for somehow figuring it out and dealing with the consequences. Oddly, the original flight time was still posted online even after I learned of the change, so the only indication of the change was the boarding time on my ticket. When I asked for the new itinerary, RAM employees seemed very confused about why I would want to know when I was arriving in New York (which ended up being 1 AM instead of 5 PM). To the airline's credit, they did offer accommodation in Casablanca, if you stood in an hour-long line. However, although I had been flying since 5 AM and not leaving Casa until 10 PM, I was not offered vouchers for breakfast or dinner, but only lunch (at 2 PM). Because I had to leave the airport in Casablanca, I had to go through security half a dozen times, including while boarding, with various harmless things confiscated. The flight was kept extremely dry, and the crew was stingy with water (although tea and coffee were abundant), only offering water twice during a nearly 8 hour flight despite my requests, and doling it out in small cups which they seemed annoyed to refill. The crew was not efficient or fast. The food on Air Maroc is often okay, but this time it was nearly inedible, especially with little to wash it down. It was not the worst flight I've been on, but it was pretty miserable."
Cons: "I cant even begin to describe this airline. They have no customer service and they make no provisions for their customers. They oversold the flight and when you are 1 min late, they give away your seat ,even though they is a 2 hr delay. There was a cockroach on the plane, and the sad thing is that they had cockroach spay on the plane. This should not be. New tickets had to be bought my my other family, although their flight was delayed. I am definitely reporting them to the better business bureau. They should not be in business at all. Never again"
Cons: "When we arrived at the gate, we were told that another bus would come for us. It never showed up and no one came to help us. So we missed the flight. We tried all afternoon to get placed on the next flight out. The ticketing office told us we needed a supervisor to approve the changes to our reservation. We were informed all the supervisors were in the back office watching the futball matches and that we would have to wait. We were told if we don't get the supervisors approval, we will have to buy a new flight at full price. So we waited for many hours. Finally the night supervisor came out and told us that he can't do anything. He said the day managers would've been the ones to help us. They've already gone home after the football game ended. They wanted to charge us $840 USD each for new tickets"
Cons: "Transit is too long."
Pros: "The crew staff is simple rude. After I boarded the plane, I found out that I had my period, which was more than one week of my anticipated date. I travel almost every month domestically and internationally, and I had my period when flying before, and all the airlines have tampons or pads, even including United (which had a bad customer rating last year because of the incident). However, when I talked to the staff, first of all nobody understood what period, tampons, or pads mean since there is not a single English speaker, and this is a flight to NYC!!!! When I tried to describe them my problem, they simply dismissed me saying they could not understand me and passed me around from staff to staff until finally some kind traveller offered to translate. Then the rude staff members told me that they did not have anything and this is my own problem.They were completely unsympathetic and their attitude was horrible. I had to end up stack a thick pile of toilet paper in the underwear to prevent staining my clothes."
Cons: "Boarding took forever"
Pros: "Crew was very friendly and nice."
Cons: "Boarding took forever"
Pros: "Flight attendants very attentive and cheerful."
Cons: "Casablanca airport is utterly chaotic in terms of security lines, boarding and then getting on the plane in full sun with crowds pushing to get in."
Pros: "Food/ comfort / movies / blanket / eye musk"
Cons: "Unfriendly crew - across the board"
Pros: "The movies, the Dreamliner was nice."
Cons: "Completely disorganized, messages from flight staff were incomprehensible in French and English. We had to raise our seats when they were serving food and the trays were weirdly low against your lap."
Pros: "The food was good, although I think there should be a more easily accessed vegetarian option."
Cons: "However, there was several delays. We took off late with sporadic and drawn out boarding, and while the crew was pleasant when serving food and drink, anytime there was turbalance or delays they could be very brusque and unpleasant, even raising their voices to passengers over misunderstandings following delays. When we finally landed, we taxied for close to an hour with no explanation, and this is the largest incidence of when the crew was unpleasant with passengers. Instead of explaining the situation, they yelled and raised their voices to get passenger compliance."
Pros: "I appreciated the snack and meal. The attendants were great. The seats were spaced well."
Cons: "I wish we were given more information regarding the on boarding process to get back to the US. I was not informed about the extensive level of security checks we would experience. I also was not informed regarding the various electronics that were prohibited. It would have been very helpful to know in advance so that I could plan it out accordingly. Since it seemed no one was informed, the security check and on boarding took almost an hour and a half to go through. I was very surprised at the lack of communication and would appreciate that for future trips. At this time, I would think twice before booking another trip with this company."
Cons: "i have never seen more confusion in a boarding process. it seemed like none of the staff had any idea what was going on. right after boarding there was no paper goods in the bathroom nothings to use at all, they need to get things together.."
Cons: "I can't believe how Mediocre/awful this company is. The only reason we use them is because they are the only ones doing a direct flight from casa to NYC. But we r considering a different option. What a shame !!'"
Pros: "I like traveling in the dreamliners and was surprised that this airline used them. I have no complaints. Everything was great. Also, the price was fantastic from Nairobi to JFK."
Pros: "Food was great, minus the sandwiches."
Cons: "I was told in Casablanca by the check in staff that my checked bags would go all the way to my final destination of Washington, DC, but they were offloaded to a NYC carousel during my first stop to the US. I wasn't told this was going to happen. The lady at Air Maroc said someone told us as we walked off the plane, but I was told it was said intermittently. So I missed it. I was lucky someone told me that it happened. Also the woman from Air Maroc that I rechecked my bags to was so apathetic to what happened. I said I was lodging a complaint - she was smirking and didn't care. It was pretty off putting. All I said was I suggest the announcement is made before you get off the airplane - like when the captain or flight staff announces the gates to connections. It was pretty disappointing."
Pros: "Food was great as usual. It was free. It was not a full flight so I had a chance to lie down and get some much needed sleep. I had arrived at Dakar airport at 12am for a 6:40 flight because of the strike. My friends in Dakar suggested that I get their that early. So I had no sleep. I was able to check 2 bags without a fee."
Cons: "We were not informed prior to arrival at airport that there was a crew strike. And that there was a possibility that our flight would be affected. The flight was delayed for 2 hours with no announcements. I had a Mauritanian necklace that I bought while in Senegal 30 years ago. And the female searcher gave me a hard time, would not let me pass through inspection and reported me to her superiors. She insisted that there was something inside of my necklace. It was only when I got nasty with her in French, did she finally let me pass through so I could wait at the boarding gate. I spoke to others who were on their way to Lagos and other parts of Africa who had waited at airport for 2 days with no accommodations."
Cons: "customer servoce inside the plane and outside at the airport is horrible , this company is a joke ."
Pros: "Staff was friendly."
Cons: "The process of boarding was a mess. The people already seated at the gate were told to get back up and queue for an additional security check before boarding. Minutes after being reseated at the gate, the attendants suddenly announced everyone as boarding so everyone rushed to get their tickets scanned without instructions as to which rows or classes. Passengers were placed in a shuttle bus which was stalled for several minutes and once dropped off at the tarmac, there was only one attendant rechecking passports and seat tickets at the stairs leading up to the aircraft which led to more bottleneck and pushing."
Pros: "The seats were comfortable and the landing and take off were done smoothly."
Cons: "We ordered kosher meals. There were 5 of us. They brought us vegetarian food and said this is what they have. After explaining that we can't eat that food, otherwise we would have ordered it, they said it's normal and that we should have brought food. They didn't even apologize. Their careless behavior was rude and unacceptable. How can u let 5 people go hungry for 7 hours? The bathrooms were so dirty and smelled! There was urine on the floor and I heard many passengers mention it to them, they still didn't clean it. It definitely the last time I fly Royal Air Maroc. It saddens me to not use the local airline. Especially since I'm born in that Country. I, sadly can not recommand this airline to anyone who eats Kosher."
Pros: "The boarding process was efficient."
Cons: "The crew is not hospitable or accommodating."
Pros: "Every think with the fight was excellent"
Cons: "Airport security took forever and was very disorganized. Bathrooms were filthy. A man was washing his feet in the sink and only four bathroom stalls worked. After our plane ride, the airline lost my bag. I had to receive help from another airline agent since no one from Royal Air Maroc provided clear guidance. The front desk made me feel a sheet and gave me their phone number to call. I called 10 times at different times during the two hours that they should be working but no one ever answered. I left a voicemail and have not been contacted yet. I have no information about my missing bag after they failed to track where it should have been. Do not recommend this airline."