I cancelled this flight 2 days before departure but I followed your texts and emails and IF you were correct this flight turned into a nightmare.
Rudest flight attendants ever, waited over 20 for light to be answered and it never was then tried to flag down an attendant who said someone else would come, just needed water to take some medicine Food bad
I was a Wheelchair Assist’ passenger on a London Heathrow to PHL flight yesterday. The process of getting me and my carry-on bag from the ticket counter to the gate was not good at all. It was the worst in my 5 years of experience using this service offered by American. The Philadelphia ‘Wheelchair Assist’ service was, and always has been Excellent! Not so at Heathrow. I was handed off to three different wheelchair drivers; had to sit in a very dingy holding area for 30 minutes while waiting for our gate change announcement; got crammed into a overloaded service vehicle to take me from the holding area to the gate ; was dumped at the end of the line of already-boarding passengers with my heavy carryon and no one helped me up the ramp way at the gate to board the plane. Overall it was a miserable experience!
My flight times changed 4 times since I originally booked the flight. The last time being the day of flight - a 2 hour delay. This meant instead of getting into IAH at 9:30p, I got in at 2:30a. This was very disappointing!!!
The seats. The seat in front of me was awful and when the guy sat down, it flew back and hit my head when I was putting my backpack under the seat, It didn't make for a pleasant experience,
Cancelled flight. Still waiting to get home for grand daughter’s graduation .
Nice comfortable flight from Barcelona back to the states. The premium economy offers the extra room we need for my husband. The food was good and our flight attendants were excellent.
I miss my flight and they could not rebook me that day because the other flight was full, and for the next day I had to pay a whole new fee again which I think is unprofessional
Flight was on time Crew was not. very friendly I paid for premium class and It wasn’t too much different from coach
My baggage went to Dallas and not to Philadelphia. Do I need to add anything else?
Food was terrible. Going to Italy I gave benefit of the doubt however returning to the USA was no better. Rolls were frozen. Butter was frozen. Quality of entree poor
Cabin crew friendlier, they weren't weren't unfriendly, but simply professional and not more
The crew on AA international flights in my experience are generally lazy, rude, and inefficient. These guys did not disappoint.
The plane sat on the tarmac for 2 hours, it was terrible. No drink service during the flight. Terrible
Comfortable seat Attentive cabin crew Asian vegetarian meal very good Not enough drinks were offered during flight No ice cream Snack offered before landing not good very unpleasant taste no choices
This flight was rebooked from a missed connection 3 days before due to connecting flight cancelation. We had upgraded on our original flight but were assigned coach seats on this flight. BA could do nothing to upgrade us due to this flight being "overbooked" and "busy". We should have been rebooked in upgraded seats. Now we have to apply for a refund.
Plane arrived late to gate, staff at Philadelphia had no sense of urgency to get people on the plane. Boarding took 15 min longer than it should have because despite 4 staff working at the gate, only one was scanning tickets while the others sat talking to each other.
When I bought the ticket, right away I got a problem, I had to cancel. Unfortunately never ever I will use kayak or Iberia again. When trying to cancel kayak told me to talk directly with the airline, the airline talked to me through whatsap and told me to deal through kayak. Both of u never took responsibility in helping me out. You kayak did not want to deal with me. I called my credit card and now we r disputing the charge bc u have a pathetic customer service.
Ability to select seating would be nice. We were family of three and they had us seated back to back and one of us on the other side of the plane??? That is pretty goofy. Especially when tickets were placed two months in advance.
Flight reservation was canceled withou notice had to spend the night in the airport
Thanks to a delay of an hour of my flight to Philadelphia on American Airlines I missed my connecting flight to Amsterdam. On arrival at Philadelphia he crew on the delayed flight did not ask the passengers to let connecting passengers get off first and I arrived a few minutes after boarding was closed at the original time for the flight to AMS, this despite the fact that I had received a message from American Airlines that departure was delayed by 25 minutes. Overall very poor service, no effort from the part of American Airlines to accommodate the passenger, just rebook the flight for the next day.
I liked my seats on the return trip. Didn't like having to pay for luggage on an international flight. Also didn't like that it was on American airlines and not British Airways. I specifically selected a BA flight to experience that airline.
Crew were fantastic and the aircraft was extremely comfortable, but outdated. Headphone jacks were worn out and sound normally only came out of one ear unless positioned just right.
Somone switched seats to sit near friend causing us to be disconnected (3) business class. Very disappointed. Staff did nothing.
The Britts are wonderful to fly with and the crew were very hospitable. Again, I really wish they had been able to retrieve my carryon bag from baggage claim before the flight so I could be in a less worrisome state of mind, but that's not on them. I completely understand. The window seats with the dimmable windows were very cool!
The seats were comfortable. So many empty seats allowed for stretching out and sleeping. The onboard entertainment was pretty good. The cabin crew were so kind and kept the passengers well- hydrated, and well fed.
The flight crew was kind, flexible, and accommodating. The seats on the plane were extremely uncomfortable.
The flight was booked on British Airways but operated by American Airlines. When I went to check in at the BA counter I was told I needed to check in at the American counter. That wasn't a problem but it would have been nice to know and save a bit of time on the very long American check-in lines.
I will fly again with American airlines. It's efficient to get from A to B point, not too long layovers . Flights were on time, but box food on the long distance flight was dry, stale overcooked.
Everything about the flight was great. One negative thing, The British airways site said that we could check one bag for free but American Airlines who was actually doing the flight charged us 70 euro.
