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Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"

Pros: "N"

Cons: "Qatar Airways could improve food selection for business class."

Cons: "Everything"

Pros: "Response is the same as above"

Pros: "From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !"
Cons: "Take a while guess"

Pros: "Really good"

Cons: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."

Pros: "No WiFi in most of the flight duration"

Pros: "I really appreciated that my bags were not lost"

Cons: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"

Pros: "Staff"
Cons: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"

Cons: "Just had a hard time finding flight attendants. Every time I went to the back of the plane, half a dozen of them were sitting around and chatting it up. Felt guilty for asking for water. Not the service that I expected from Qatar Airways. All 4 flights were a struggle to get proper service."

Pros: "Excellent service with attention to detail"
Cons: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"

Pros: "Overall great service!"

Pros: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Cons: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."

Pros: "Great crew and food served was nice for airline food."
Cons: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"

Cons: "TOOO long."

Pros: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Cons: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."

Pros: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Cons: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"

Pros: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Cons: "None to rant about."

Pros: "Great service, friendly and helpful"
Cons: "nothing"

Pros: "Everything"
Cons: "Everything"

Pros: "everything"
Cons: "nothing"

Pros: "Entertainment and food was good."
Cons: "Long flight from Doha to LA."

Cons: "My suitcase was broken"

Pros: "very nice crew please have good dessert"

Cons: "Thanks"

Cons: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Pros: "Same as above"
Cons: "Same as above"

Pros: "Again amazing wonderful flight attendants!!! Excellent service!!! I'm sooo impressed!!! Great food!"

Pros: "Good attitude from staff"

Pros: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Pros: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Cons: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"

Pros: "attentive crew food was good"
Cons: "old entertainment options little space to move about"

Pros: "Polite staff keen to help"

Pros: "Same"

Pros: "Service"

Cons: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."

Pros: "Nt bad"
Cons: "Attendants were skiving at the back"

Pros: "on time no one in my row so i got to sleep good food"
Cons: "enoyed it all"

Pros: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Cons: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."

Pros: "New plane. Decent legroom."
Cons: "Not enough food was served for a 16.5 hour flight."

Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Pros: "Cabin crew were excellent, very nice and accomodating"
Cons: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."

Pros: "The food was amazing and so were the staff, would definitely fly Qatar again and recommend it to others!"
Cons: "The layover is very short, my first flight from LAX to Doha was 40 mins late so I barely made last call from Doha to Dubai and my bags didn't make it. I did however have my luggage delivered the next day to where I was staying in Al Ain for free so that was great!"

Pros: "Overall - Flight was good."
Cons: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."

Pros: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"

Pros: "I liked the food and the entertainment ."
Cons: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."

Cons: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."

Pros: "Nice seat I got."
Cons: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("

Pros: "Very uncomfortable"
Cons: "More cushion"

Pros: "Amazing"
Cons: "Yes amazing"

Pros: "second time my flight was delayed for no apparent reason"

Pros: "Turkish is always good Didn't know kayak was associated with justfly Loved the kayak notifications. MADEAHUGE difference"

Pros: "Food as per.always was.great and choice of entertainment also good."
Cons: "Bording was delayed because of inbound flight delays."

Pros: "Entertainment package"
Cons: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."

Pros: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."

Pros: "All"
Cons: "Crowd highly liked company deserves crowd"

Pros: "I really liked the selection of food, beverages, and movies"
Cons: "Economy is SO cramped for such a long flight."

Pros: "It was the best"
Cons: "The best"

Cons: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."

Pros: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections"

Pros: "Comfortable, on time and as always good service from Turkish Airlines"

Cons: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"

Cons: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."

Cons: "Extra extra and private security passing from Istanbul airport"

Pros: "Surprisingly good food. Great in flight movie selection."

Pros: "Nothing"

Pros: "All was perfect"
Cons: "Nothing"

Pros: "I'm happy and will continue to fly Turkish."

Pros: "Everything"

Pros: "Food okay"
Cons: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."

Cons: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"

Cons: "Very hot inside the plane"

Pros: "It was great. I told everyone about it."

Pros: "Entertainment is good, many movies and games for kids."
Cons: "Flight attendants are rude and food was terrible! No menu and no selection to choose."

Cons: "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."

Pros: "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
Cons: "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."

Cons: "Signage at IST for transit should be better to explain security and passport requirements"

Pros: "Gold thing is that the flights are always on time."
Cons: "My charger got confiscated in Istanbul, too bad. I should have been told about this."

Cons: "My luggage just disappeared on my second leg to Istanbul. 2 email notifications that luggage was not found. Wrong contact phone number at initial report and was not addressed despite report and upload. Also a representative emailed that luggage was erroneously recorded as "delivered" which is not true. I still don't have my luggage after 14 days. No further responses despite extensive documentation and receipts. This is bad!!!"

Pros: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Cons: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."

Pros: "Every thing was ok"
Cons: "Nothing"

Cons: "boarding the treat you like animals"

Pros: "Quality experience all the way around"

Cons: "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."

Cons: "I like it everything. Turkish airline was great flight with great food and great service during the flight , great way to flight , thumbs up Turkish airline !!!"

Pros: "Appreciated the lights being dimmed, to make it more restful."
Cons: "Would have enjoyed ice with the juice, or colder beverages."

Pros: "Everything."

Pros: "Leg rooms are much smaller compare to other airlines."

Pros: "they are good thank you very mush"

Pros: "Good flight with plenty of entertainment and food!b"

Cons: "There is nothing I've didn't like"

Pros: "that we got to check in 2 bags"
Cons: "-lost one of my bags"

Pros: "Very bad experience i have to think twice before I book airfare now !!"
Cons: "They need to have emergency back up plans for the passengers who is stuck in the airport it must be international law!"

Pros: "Nice hotel, meals, and transport, plus $$."
Cons: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."

Pros: "Price"
Cons: "Worst airline I have flown, avoid if at all possible. We saved $400 each on a long haul flight from LAX connecting through IST and we should have spent the extra money. Flight attendants are extremely rude, not helpful, the food is terrible, the planes are all old Boeing 777-300 likely purchased second hand and seem to be falling apart on the inside. I saw flight attendants kicking, punching, and body slamming carts and other items to get them to fit in their racks in the kitchen areas, I hate to think what that means for safety of critical items. Just stay away for your safety and sanity"

Cons: "Changed boarding gate 3 times and then put us in a crowded stand up room only 10 minute shuttle to the plane where we then had to climb steep stairs with carry on luggage to enter the 777."

Cons: "I was charged $65.00 for checked luggage; my layover was only 50 minuets and had to rush...last person to board."

Cons: "No entertainment"

Pros: "Good crew"
Cons: "Was delayed outgoing but information was good"

Cons: "Just deaiappointed"

Cons: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."

Pros: "Everything."
Cons: "The rolls that came with the food. Too hard - not fresh enough. No big deal, just saying...."

Pros: "The crew was great!"
Cons: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."

Pros: "Great departure time. Super comfortable even in coach."
Cons: "The second meal was a bit skimpy and not so tasty."

Pros: "Flight on time. When you are able to get a hold of flight attendants, they do take note of your requests."
Cons: "Entertainment kept freezing up and needed reboot. Crew didn’t answer to the call-for-attendant signal"

Cons: "Their computer terminals were down on the boarding area. Actually about 5 Boarding areas were down no one was available to give direction or answer questions until you got To the front of the line and many had to be sent then to a different line. Bad enough the terminals were down but not even close to German efficiency in handling the problem. Also several of the stewards were rather surly and short"

Pros: "Nice aircraft, great entertainment, good crew"
Cons: "Maybe a selection of snacks during the flight? Just pretzels seems inadequate for an 11 hour flight."

Pros: "It is so nice to flight on board a plane were the staff knows what to do."

Pros: "I managed to get a seat in economy class upstairs on the Airbus A380-800, next to the window. Each window seat has a locker to stow all your in-flight stuff in and there is lots of legroom. I was impressed - that's saying a lot for a Boeing-lover. Crew was very attentive and always available."
Cons: "Boarding could have been better organized."

Pros: "Very professional crew.efficiently run. I spent extra for additional legroom in economy class and would have been comfortable but it I was seated next to a very large person which created a seating space reduced by a third. I was miserable the entire time by the man leaning into me. Not exactly the airlines fault."

Pros: "On time-well organized!"

Pros: "Amazing"
Cons: "I had picked my own isle seat at purchase of ticket. Some how i ended up sitting middle row."

Pros: "Everything!"
Cons: "Being sick on the way back home from my Vacation!"

Cons: "The vegetarian option was not as up to the standard of the meal travelling from Los Angeles to Frankfurt. It could be much improved in Business Class."

Pros: "The downstairs lavatories are genius!"
Cons: "Nothing!"

Pros: "Crew was nice"
Cons: "Food overly salty. My "tv" worked poorly, skipped around and couldn't get to previous spot."

Cons: "1 hour between flights meant a very hectic transfer."

Pros: "The flight Crew was very attentive and went the extra mile to keep us happy during our flight, the head stewardess I give her a 10+. we will fly with Lufthansa again. great movies!"
Cons: "The flight from Roma to Frankfurt was late and we had to run what seemed like two miles to be able to catch our connecting flight to Los Angeles."

Pros: "On time. Smooth flight. Crew was extremely nice and helpful. Food was better than expected for airplane food."
Cons: "My particular seat had an entertainment system that only had about half the movies of the other seats. I notified the attendant who told me that this is a known issue that affects a number of seats on the plane."

Cons: "At time confusion amongst the crew- received wilted salad- seemed the last rows had to take what was left over"

Cons: "I asked for my shopping from my magazine several times. Food is beyond bad.....it is absolutely horrible."

Pros: "This is how to run an airline. Ausgezeichnet!"

Pros: "Same as above"
Cons: "Same as above"

Pros: "aircraft was clean and the crew was organized and very professional"

Pros: "On board entertainment and it's equipment"
Cons: "Food was lousy. Worst I've experienced . Below par to airlines such as Singapore, Cathay or Japan airlines. Lufthansa food and crew is similar to air china now . Before this travel I used to enjoy flying with Lufthansa."

Pros: "The food, the crew, the cleanness and the entertainment"
Cons: "N/A"

Pros: "Clean large toilets. enough of them so you need not wait. toilet area large so you can walk around. Crew friendly and always anticipating our needs. I liked the hot towels handed out twice during flight. Also the 2 delicious hot meals and snack. The captain didn't turn on seat belt sign at all; others turn it on after 3 or 4 seconds of slight turbulence and leave it on for the next 30 minutes even when it is smooth after that."
Cons: "nothing"

Cons: "See above"

Pros: "Lufthansa makes you feel like you're flying first class...even when you're flying in an economy cabin seat!"

Pros: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Cons: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Pros: "short hop--good"

Pros: "Great"

Cons: "More current movie selection would be nice."

Pros: "All meals provided were pretty bad. The premium economy seats are worth the extra money."

Pros: "Well taken care of"
Cons: "Seats are very close together in Economy"

Pros: "Everything worked like an expensive Swiss watch! Employees were polite, friendly, and very helpful! I will fly with Lufthansa again and again!!!"

Pros: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Cons: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Pros: "Very nice staff."
Cons: "Boarding could has been smoother."

Pros: "Wrote my thoughts in the wrong section. See Milan to Frankfurt"

Cons: "I started to get hungry between meals."

Pros: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Cons: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."

Cons: "Cramped seating in Economy"

Pros: "Crew was very attentive and took good care of everybody in general."
Cons: "On the way back from Munich the gluten free bread served was not edible! I would recommend to change it to something more appetizing. It's been used for way too many years! On the LA bound plane the GF bun was wonderful! Thank you though for caring to serve GF food! Not the most comfortable seats for your back in the economy class."

Pros: "On-time flights."
Cons: "Seems like Germans have perfected isolation of all passengers heading to the USA at the airport terminal. After passing 3 passport/boarding pass check points I attempted to buy some coffee in the shop near the gates. Again they demanded passport and boarding pass. I refused. I cannot resist a comment: "Welcome to modern-day Dachau experience!""

Cons: "The window seats are not comfortable like in other planes. The windows are too high, you don't see anything. The seat is too far from the window so you cannot lean towards it. For a 10 hour flight it was not comfortable."

Pros: "everything else was fine"
Cons: "the bathroom smell. they should have at least a good smelling soap, like lemonsoap.... the pasta was too overcooked."

Cons: "Food is looking not fresh and quality is cheep ...."

Cons: "Cannot ask for more"

Pros: "The cleanest of the airport and the airplane"
Cons: "The 15 hours layover"

Pros: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."

Pros: "Entertainment players"
Cons: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."

Pros: "Crew"
Cons: "My wife and I were separated by six rows. Unacceptable!"

Cons: "The 34 minute flight was delayed by almost 2 hours."

Cons: "The Austrian airlines website is absolutely the worst and least user friendly that I've seen for an airline. I tried paying for my bags and it rejected half of the itinerary's bookings for no reason. It took a ton of clicks to get stuff done and I kept getting errors. Very limited movie selection."

Pros: "thebflight wqs smooth and on time"
Cons: "snack they gave something sweet at 07:00 AM"

Cons: "Terrible food and service"

Cons: "Seat !!"

Pros: "The crew was helpful with tips for Vienna"

Cons: "It was pretty cold on the plane, Entertainment , was not current on the movies selection."

Cons: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"

Pros: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"

Pros: "Special kosher meal was good!!!"
Cons: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"

Pros: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"

Pros: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Cons: "Boarding was incredibly chaotic, seats were old and uncomfortable."

Pros: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Cons: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Pros: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"

Pros: "Staff was friendly, flight was on time"
Cons: "No snacks on flight of 12h 20min?! I was offered the appetizer (pretzel or biscuit - both of 14gr of product inside). This is unacceptable - overseas flights have to have some snacks No eye mask or ear plugs, nor socks for economy class Outdated entertainment"

Cons: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."

Cons: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."

Pros: "Everything was excellent"

Pros: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."

Cons: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."

Pros: "Not much"
Cons: "Lateness and virtually no food at lunchtime"

Pros: "The rep was able to get me on Air France instead."
Cons: "This flight switch added a layover and 8 hrs to my journey home. Not to mention I was in a middle seat on the. 11 hr leg when I had originally booked a window seat."

Pros: "Seats were comfortable Bathrooms clean"
Cons: "Crew wasn't very helpful and didn't ensure my stroller was delivered at the aircraft exit Had trouble closing my suitcase into the overhead compartment and called for assistance, to which i got reprimanded for opening it in the first place Requested coffee because i couldn't get it myself, being with a sleeping toddler, to which i got a horrible answer: the flight attendant told me i had to get it myself in the kitchenette"

Pros: "People at the desk didn't know or don't wanna say much why we have no plane"
Cons: "I arrived at Vienna on time but to Skopje we had no plans and we hade to wait till 13:40 to board"

Pros: "Despite airport issues, we took off quickly and all went well. No complaints"
Cons: "No problems."

Cons: "We didnt get our kosher food so we didnt aet on this flight"

Pros: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
Cons: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."

Pros: "The food was tasty, the crew was nice and overall it was realy good"
Cons: "There wasn't any movies or music as entertainment"

Cons: "It was late No food"

Pros: "Free drinks."

Pros: "Being on time"
Cons: "No pillows,only carb food"

Pros: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Cons: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"

Pros: "see above"
Cons: "see above"

Pros: "Our seats 35 A & C were comfortable as they were to the back of the plane where it narrows to two seats per side row. Seemed like extra leg room. Crew was very friendly and helpful. Flight was smooth and uneventful. Good movie choices. Bathroom was clean and nearby. Plane seemed newer Boeing model. The City Airport Transport (CAT) train from the Vienna airport to city center was fantastic. We were able to check our luggage and get boarding passes where we boarded the CAT at the metro station and did not have to wait in line at the airport...wonderful system!"
Cons: "At the gate there was a line formed for a second passport check but it was not clear to passengers that they needed to go through this line. A significant number of us had SSSS on our boarding passes which required us to go through a second, more thorough, TSA security procedure. We had to remove shoes, take electronics including phones from cases, have purse contents gone through by personnel, be screened for residue, etc. Due to this process and the fact that we were not advised to stand in the line, a number of passengers went through the second security check at the last minute which caused our takeoff to be delayed. The pilot made up the time during the flight. I ordered low sodium meal which ended up to be the same food at both meals which was a disappointment - pasta with tomato, eggplant sauce."

Pros: "Good service, nice staff (better than US carriers easily)"
Cons: "2.5 hours to receive baggage - this might be on LAX"

Pros: "Good food, lots of movies, flight attendants friendly"
Cons: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Pros: "No stops"

Pros: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Cons: "nothing, it was a great flight from beginning to end"

Pros: "Boarding was a breeze, although the flight was not full. Food was good, but as I dozed off during courses, they decided I was finished and took all my food and didn't offer anything when I awoke shortly after. (this will go in the 'didn't like' section as well. Bed was comfortable and comfy blanket and pillow"
Cons: "Crew was not friendly at all. Amenities kit was burlap sac with nothing worth keeping or using -- even the eye covers. Business class bathrooms had nothing to offer in the areas of hand/face creams. All there was were hand wipes and air freshener. (OMG! SERIOUSLY!?); a big difference from their partners (i.e. Swiss and Lufthansa). Crew was not present -- not only were they very unfriendly they were no where to be found. TV/video didn't work properly -- kept fast forwarding or changing channels on its own. The crew of course, was not concerned."

Pros: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Cons: "I loved it all!!"

Pros: "The plane itself was ok, the food also was ok."
Cons: "As usual, boarding in Miami airport is awful which is not exactly coming from austrian airlines, but they also took part in the unpleasant experience. The announcements were badly articulated, the boarding time was delayed and so on. Onboard, part of the crew completely refused to speak english."

Cons: "It was almost 2 hours delayed"

Pros: "Everything went well other than what was served for breakfast."
Cons: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."

Pros: "Exiting the aircraft."
Cons: "United did not honour the seat assignment that Airfare.com gave me so I sat in a middle seat. But the entire seating plan on United is so bad it should be a violation of the anti torture convention."

Pros: "Easy boarding, entertainment"
Cons: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

Pros: "Yeah Everything well organized"
Cons: "I believe so"

Pros: "The crew was perfect"
Cons: "No wi fi on the plane."

Pros: "More leg room"
Cons: "Space"

Pros: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."

Pros: "Quick boarding, comfortable seating. Great food!"
Cons: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."

Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."

Cons: "Crew on the ground was very rude"

Cons: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."

Pros: "Crew was ok and servicial"
Cons: "Food and reception at door of boarding"

Pros: "Staff were friendly and seats in business were super comfortable."

Cons: "The craft is a bit old. Harsh landing."

Pros: "Average crew. Average seat."
Cons: "They could have controlled screening babies better. They just let them scream....."

Pros: "Yes"
Cons: "Everything very good"

Pros: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Cons: "See above. Overall, very nice experience."

Cons: "It was a great flight can’t think of anything"

Cons: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

Cons: "Boarding at CDG was awfully slow"

Cons: "Better in flight entertainment"

Cons: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Pros: "Crew was very nice. Food was good and tasty."
Cons: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."

Pros: "The crew was very careful"

Pros: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
Cons: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"

Pros: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."

Pros: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Cons: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."

Cons: "My first flight was cancelled my return flight was delayed by 5 hours They made me check my carry on even though it was with in the size limit which cost 85 euros and when trying to ask why the staff was extremely rude and not helpful worst flight experience I’ve ever had"

Cons: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Pros: "Cheap ticket"
Cons: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."

Pros: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Cons: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."

Pros: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Pros: "On time."
Cons: "Did not seat together passengers, although booked and checked in at the same time."

Pros: "We flew with our special needs child without requesting any particular accommodations except for gluten free meals. The gate staff and flight crew identified him and allowed us special bordering that facilitated the process. That act of kindness is a rare experience on our part. Thank you Air France staff!"
Cons: "Nothing."

Pros: "Food has improved a lot on business class. Meals are more creative."
Cons: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."

Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."

Pros: "The crew and flight was faultless"
Cons: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Pros: "Nithing"
Cons: "They were unfreindly and rude."

Cons: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."

Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."

Cons: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Pros: "General air of professionalism is reassuring"
Cons: "Food, crew appear rushed"

Pros: "Friendly onboard staff"
Cons: "Treated like cattle while boarding unless your preferred member. Average food quality."

Pros: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Cons: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"

Pros: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Cons: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Pros: "The boarding process was smooth and the crew friendly. Flight ran on time."
Cons: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."

Pros: "The flight crew and flights itself were great."
Cons: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Pros: "Loved the movie selection and the food was good too."
Cons: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."

Pros: "I like service of AF"

Pros: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Cons: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."

Pros: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Cons: "Business class seats hard. Did not flatten out for sleep."

Pros: "Boarding was fast and efficient. Flight attendant staff were friendly and very courteous."
Cons: "Vegetarian food choices are too limited. Snack and beverage availability on long flights like this are too few and far between."