Daily cleaning, installation of cabin HEPA filters on flights from Georgia to Illinois
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Scores according to KAYAK customer reviews
"Back to front boarding works, drop a lot of the prepared categories to Wheelchair, babies, military and 1st class, then board back to front, it works. had difficulty seeing phone to get free wifi, the items you need to check need to be in bigger font."
Cons: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Cons: "Superior customer service"
Cons: "Crew is overly aggressive when enforcing masking policies, to the point of making it feel like I was a prisoner on the flight."
Cons: "Stop pandering fear with masks."
Pros: "Amazing Crew, very friendly"
Pros: "Very spacious."
Cons: "Not having a bunch of crying babies."
Pros: "The accommodation to the military service members!"
Cons: "Air fresheners should be used on the airplane."
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Cons: "After a very long day .. we slept on that last flight ! ❤️"
Pros: "I like that the middle seat is no used."
Cons: "Bording was not organized. Everyone got up at the same time and no social distancing. Was not handeled well. Same with the exit on arrival. Too many people got up out of ture. No sochial distancing."
Pros: "the crew were very helpful providing all information I need it"
Pros: "Boarding was simple."
Cons: "Seat was trash."
Cons: "Delayed boarding"
Pros: "Wouldn’t know about the crew. Short flight and didn’t see them enough to comment"
Pros: "The chargers and movies on the flight. The seat was comfortable. The flight attendants where awesome. I loved the flight!"
Cons: "No changes!"
Cons: "Flight crew dI’d not enforce mask mandate."
Cons: "The flight was delayed by 3 hours because of storms in Atlanta earlier. This caused us to miss our connection to Fairbanks in Seattle, so we had to spend the night in Seattle at our own cost."
Pros: "The entertainment options are good as well as free messaging on wifi"
Cons: "The boarding was late, the take off was late (weather), then arriving in rdu was delayed because the bridge was broken. All around, I’ve had better experiences but I’ve had much worse on SW."
Cons: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."
Pros: "Loved this crew!!!"
Cons: "Everything was perfect."
Pros: "Crew was great! Friendly"
Cons: "Monitors for in flight entertainment didn’t work."
Pros: "Safe, uneventful flight. Everything was great!"
Pros: "On time"
Pros: "They had hand sanitizer wipes upon entering plane as well as one time use sanitizer pack included in their snack bag"
Pros: "Nothing exceptional stands out"
Cons: "Flight was not on time"
Pros: "Clean Washrooms"
Cons: "N A"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."
Cons: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Pros: "The crew was gracious and accommodating."
Cons: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "Flight delayed 2 hrs"
Pros: "After almost every airline cancelled. Delta still took me to where I needed to go with not one single problem. That pilot was amazing. I forget his name. But the plane didn't slide or anything during take off. Amazing."
Cons: "What was there not to like. We were a little bit late but I wasn't in a rush. I planned well ahead. Delta moved my flight from 10 a.m. to 6 a.m. and that was perfectly fine with me."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."
Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "The crew was beyond friendly and courteous. Lots of leg room."
Cons: "I was an older plane, it was louder than our flight down to Atlanta. Nothing they could do about it, but a slight annoyance."
Pros: "They arrived on schedule."
Cons: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Pros: "Plane was clean. Hotel due to missing connection was nice."
Cons: "Flight delays cause cascade of irritable passengers. Flight out of Phoenix delayed due to late departure from previous location. We were told mechanical reasons was the cause of the delay. This caused many passengers to miss their connecting flight in Atlanta. When we arrived after midnight, one gate person was attempting to help 50 people with morning connecting flights and room accommodations. The airline knew 3 hours prior that they would have tired, hungry, frustrated passengers. To then have to wait more than an hour in a line to get a bed and or a meal was too much for most people. There were other smaller examples of how Delta's staff or procedures were not customer centric. I will avoid Delta for travel in the future, and I am getting out of their stock."
Pros: "The crew was friendly and accommodating, and service was good"
Cons: "I purchased a basic economy ticket and upon checking in, my Delta app said my seat was unassigned and I had to get my boarding pass at the airport. I checked back later and the app had me as number 7 on the standby list. I called Delta (wait time 3+ hours... my flight was in 3), and then the Delta app support where I was able to get through to someone. She told me that the ticket I purchased over a month in advance did not guarantee me a seat on the plane (???). She said that if I was bumped from the flight they would reschedule me for the next morning. She was pretty rude and made it seem like I had a 50/50 shot of getting on this plane. I rushed to the airport in hopes that I would be the first from Standby there, and the gate agent told me that I was fine and would board right after first class and be assigned a seat then. Great. Once I got my seat assignment, I board to find out there is someone else sitting in my seat...... They eventually called the desk and had her moved, but it was the weirdest boarding experience I've had.. and I've flown Spirit. These planes that Delta fly's are SO OLD. Both times I have flown Delta the "turbulence" has been so bad and cold air was blowing right on my the whole flight with no option to turn it off (it wasn't from one of the vents, but from the side). Someone close to me works for Delta and I know for a fact that some of their engines blow mid-flight.. and they tell the passengers that it's turbulence.. so that doesn't make me feel very safe. I won't fly Delta again if there is another comparable option."
Pros: "Entertainment is now free."
Cons: "This was the fourth first class leg of our overall trip and the first three flights on Delta were great. The attendants were pleasant and even fun. I have allergies and requested a special meal on all legs. No problem on the first three flights. All attendants approached me to confirm my allergy and the special meal. They were very polite. But on this flight, the attendant didn't speak with me about it at all. She tried to give me the regular meal. When I explained I needed an allergy free meal (mind you this was first class), I was told I could not get it and got no apology or other accommodation. Her attitude was take it or leave it. I found this interesting since on two of the other flights an announcement was made about another passenger with an allergy to peanuts so no one could have them on the flights and the attendants were very concerned."
Pros: "The new plane was great. TV's on each seat back w/ great entertainment options"
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Pros: "in-flight experience was great delta comfort seats crew was wonderful"
Cons: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."
"Recommend for free wifi ."
Pros: "The flight didn't last long"
Cons: "There was a lot of turbulence so the flight was a bit bumpy."
Pros: "Im usually not one to sleep on ttransport but I was very comfy on this flight and was able to sleep the whole three hours"
Cons: "The snacks."
Cons: "If the security doesn’t humiliate the people"
Pros: "Crew were lovely, let me sit in the cockpit. Drinks/snacks were rapidly distributed to facilitate sleep during the redeye, legroom in my extra legroom seat was sufficient, and bathrooms were large. Also, we left swiftly and arrived on time."
Cons: "Lack of IFE screens was disappointing and the seats had zero padding."
Pros: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
Cons: "Nothing could be changed."
Pros: "Efficient crew"
Cons: "Super crowded and hot"
Pros: "Free Wi-Fi and entertainment. Landed early."
Cons: "Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable."
Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Cons: "If we boarded and left on time"
Pros: "Comfortable seat, chargers and device holders at search station, very clean and great leg room."
Cons: "Food and drinks"
Cons: "Better customer services"
Pros: "Crew was good and mostly attentive."
Cons: "Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating"
Pros: "The Captain was courteous and the flight itself was good."
Cons: "There was a barking dog on the flight that was very high pitched. The stewardess was not polite, kept repeating herself and her voice was like the teacher you never wanted to have. The WiFi did not work. We had to wait for a gate approximately 30 minutes when we reached DFW."
Cons: "Not being an hour late. Someone to manage social distancing at gates. What a mess. Flight was easy tho."
Cons: "My screen didn't work the whole flight. Cabin staff had to be asked 3 times for help and didn't respond at all to first call of bell. No check back to see if problem resolved. They allowed a man with 2 mask vents on the plane despite having said there not allowed."
Pros: "Quick flight time even though we left late."
Cons: "Needed larger plane. The passengers were smashed together in small seats."
Cons: "This was the most uncomfortable flight of my life. We were packed in like sardines during COVID. This was the least amount of legroom I've ever had on a flight."
Pros: "That the flight was a very reasonable price"
Cons: "The flight was packed there was no separation of people for the convir 19 the seats were very close together my knees were touching the seat in front of me"
Pros: "They were ensuring everyone wore the requirements of masks on the flight or you didn't fly."
Cons: "There was no social distancing on the flight due to it being full. We had to switch out planes which caused an hour delay. No food and no one came for trash which I just left my empty cup on the seat. No flight attendants came through during the duration of the flight. The Wifi didn't work but I didn't need that for once."
Pros: "Flight was slightly delayed (20 min). However, boarding was quick."
Cons: "The flight was full so no option to distance."
Pros: "Always a friendly crew"
Cons: "A slight delay that they could have been quicker to alert us of"
Cons: "Both flights were overbooked. Social distancing doesn’t apply to American Airlines."
Pros: "Nothing at all"
Cons: "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
Cons: "Too crowded for this isolation time also the guy across the aisle from me (about12 inches away) took off his mask as soon as he sat down and did not put it on until he got off. The flight attendant said NOTHING. You can do better."
Cons: "Flight was super hot! And uncomfortable. Not sure if A/C was working"
Cons: "Really rude check in with bags and flight attendants are rude too. Haven’t flown American Airlines in years and will try to avoid them again"
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Cons: "The flight was delayed due to a missing officer. Because of this, I missed my flight from Chicago to Narita Japan. I had to cancel the hotel in Japan and pay $120 cancellation fee. The customer service changed my flight to go to Dallas/Fort Worth TX then fly to Narita Japan next day. They gave me vouchers for hotel stay and meal ($12) which are absolutely minimal compensation after all this headaches. They were unable to upgrade my seat since they’re full. Now the flight to Narita is 2 hour delay and they have changed the gate at least twice. I’m worried if I can get on the next connecting flight to Sapporo due to this delayed schedule. I feel like this whole trip is ruined because the delayed flight from Philadelphia to Chicago. This has been my worst and the most ridiculous flight experience ever. I don’t think I ever want to fly with American Airlines in the future."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "We didn’t crash and die. That’s the only positive."
Cons: "Before we boarded I listened to a couple described how they always went ahead in line at boarding because no one ever stopped them. They described how they waited until group 3 was called and then went right through. While we were waiting, we watched them do it again. If you need to cram people into tiny spaces to be profitable, then you cannot allow them to make it worse by putting back their seats. I spent 90 minutes with a seat back jammed into my chest. We were ignored when handing out snacks, probably because we were invisible behind the seats pushed in our faces. It was one of the most miserable flights I’ve experienced."
Pros: "The staff was fantastic"
Cons: "Well my flight got delayed four separate times. I was stuck in LAX for 3 hours. So much that booked another flight with another airline for the following morning. I had to book a hotel nearby LAX just so I could somewhere to sleep for the night. My luggage made it to Chicago safely, but I didn’t at least not with American Airlines. It took them an hour to tell us that they reassigned the pilot to another flight, not only that when it was delayed the first initial time (40 minute delay) about ten minutes before we were supposed to board they tell us that the flight attendant crew is going to take 30 minutes to get to the gate. Not only but those poor airline service staff were completely unaware of all these changes! They had to find out from the passengers what was going on. Honestly I will never fly with American Airlines ever again!!!"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Pros: "Good is that they sent you to Finnair to correct AA created break in service...why would they pay for it? AA is just an operator per itinerary! Why would you care if ppl get help with connections!"
Cons: "Checked in online on Finnair and automatically for the second connecting flight...and not the first -AA. So, had to check-in again for the first flight at the terminal. Board passes were printed 2 out of 3 by AA and both had errors - wrong gate for the first flight and no boarding info for the second connecting flight - just blank! AA did not provide connecting info until I found an unoccupied employee at the terminal and customer service lines were about 20 people in 2 locations I went to. The connecting info should be in the itinerary they said at customer service...nope, it was not there either!"
Pros: "How fast they had us in the air (5 min early)."
Cons: "In their rush to leave, they didn't communicate with the on board crew about overhead bins and I was forced to check a priceless item that I purposely wanted with me in the cabin. The overheads were empty above my own seat. I wasn't allowed to go back and reclaim my bag because they had already taken it. And they were completely indifferent to my situation, which isn't surprising given they didn't understand the value of my item. Thus, I had a full blown panic attack for my entire 2 hour flight, my medicine being one of the items also in my now checked bag. It was too late, my bag was taken and thrown under the plane by the time it struck. And the flight attendants also had on perfume that brought on a tension headache due to my sensitivity to scents. Considering they work in a recycled air tube, this seems like a vast oversight on their part and should consider that not everyone can handle even the faintest of perfumes. It may not seem like a big deal to them, because mental illness is still seen as a made up thing, but it was enough of a trigger that I will not fly American Airlines again."
Pros: "Great crew"
Cons: "WiFi not working"
Cons: "My wife needed a wheelchair at arrival at ORD. Although 5 people needed wheelchairs only 2 were available! Then no one from Prospect was there to push them. We were at the farthest International Airport gate M20. After 10 minutes one "pusher" arrived and moved my wife to the bottom of the ramp, approximately 100 feet and left her sitting in the corridor unattended. Although I had 2 Rolla boards I had to push her the full distance to Immigration and Customs. Our bags were sitting on a stationary baggage conveyor, the last from our American Airline flight. It wasn't until we're were ready to leave Customs that 4 people from "Prospect" asked if they could help, saying that they were SORRY!! They had just been standing around. A year ago I had the exact same thing happen to me from gate M1 and my wife had to push me the full distance. BTW, I 'm 71 and my wife is 68."
Pros: "We boarded on time and we departed on time. We got into Chicago 30 minutes early. We recently acquired a AA credit card and we got 2 checked bags free and priority boarding (Group 5). In today's world your need priority boarding of some sort on AA or you risk not being able to store you bags in the overhead and may have to get it checked free to your final destination. Also, one of our checked bags had a painting in it that we purchased and the bag and painting arrived unharmed. Good job by AA baggage handlers."
Cons: "Cramped seating. Airlines seem to be moving seats closer together to be able to hold more passengers."
Pros: "The flight was quite emty and instead of packing everyone in the same area, we all had a row for ourselves which was very enjoyable. Flight crew was very nice"
Cons: "The interview by a British Airway agent before the flight. I have been to the USA many times and I totally understand this type of interview, but the agent was aggressive, asking questions that were totally irrelevant. She did not even care about why I was going to the USA or where I was staying. Se was rude and I was really unpleased by her attitude saying it was British Airways way off doing interviews. Again I have had many interviews before flying to the USA, never been a bad exerience before"
Pros: "Seats were overall comfortable, food was adequate, flight attendants where nice, and great selection of movies."
Cons: "We weren't able to choose seats at time of booking and AA gave my fiancee and I seats on different parts of the plane; AA employee suggested we ask other passengers to switch with us, which is not convenient or preferable--it shouldn't be difficult to put 2 people next to each other on such a large plane; almost 3 hour delay made a really long flight (over 10 hours) even longer causing us to miss our connecting flight; boarding passes where reissued but we had to pay extra baggage fees since AA transferred to a different airline and didn't provide vouchers or other ways to cover baggage fees which where originally covered by the ticket; new boarding passes didn't include our TSA precheck status which was on our original boarding passes, so would have had to go back to ticket counter to get boarding passes reissued or go through regular security line--both inconvenient and time consuming-- would be nice if AA paid more attention o these details"
Pros: "Staff was courteous. Plane was clean."
Cons: "It was a very grueling trip. Plane left Rome at 9:15a but that meant getting there at 7:15a. Plane was kept dark even though it was daylight outside. Staff was courteous but did not particularly demonstrate awareness of the strain on the travelers being cramped for 10+ hours. Plane was so cramped that one could not take a stretch walk down the aisles to alleviate muscle cramp being in same position for 10 hours. My ultimate destination was San Jose, CA, but that entailed a wait at O'Hare from 12:30p to 8p. Again, staff uninterested in traveler comfort in these parameters. American felt okay to delay my last leg from Chicago to San Jose an hour later than original scheduled, but offered no compensation for the addition to my discomfort. The switch from British Airways to American was a surprise. New flight numbers, change increased my travel stress. I am only 5'3" and not obese, yet could not really fit in my seat: kept getting bumped by passers by in aisle. Airline uninterested in passenger comfort."
Pros: "The complementary wine was nice. The raspberry sponge cake was nice. Nice options for entertainment."
Cons: "No one in the entire airport knew what flight I was talking about when I told them it was Iberia + flight number. People were saying I must have the wrong airport. I almost missed my flight because of this. Everything was through American airlines. It would have been nice to know this going in. Also it was tough doing transfers because once again, none of the departure screens refer to "Iberia flights." It was also tough to check-in. Instructions were not clear in terms of the booking number to use. The Iberia app had a lot of usability problems. The seats are too cramped. I'd have to take out a loan to be able to afford business class or 1st class. It's absolutely horrible for everyone in coach. Especially for long flights as this one. The food was subpar, but that is to be expected in my opinion. Would have been nice to offer complementary headphones. I wasn't able to utilize the entertainment because my headphones are blue tooth. Upon arrival, we had to sit on the tarmac for 20 minutes because there was another airplane in our spot."
Cons: "Check in staff was unprepared for volume of people. When asking an American Airlines agent if I could use the priority check in because I had priority seating I was told no. I was informed by a customer going that way that I indeed could. When I got in line for the priority check in, the agent looked over and very loudly said that I was in the wrong check in area. Given the volume at which it was said to me I felt embarrassed, and was upset at the fact that I then had to respond that I indeed was in the correct location."
Pros: "Having flown long haul with American numerous times, this time I was pleasantly surprised by several things. Firstly, the brand new plane with excellent in-seat entertainment choices, power points at every seat, more comfortable chairs with better head rests and even window dimmers vs. window shades, allowing you to look outside the whole flight. Secondly, the food was much improved...definitely better quality and tastier than typical airline food. And thirdly, better service from flight attendants who actually smiled. Keep up the good work. This represents a real step change."
Pros: "Flight crew was excellent."
Cons: "We booked flights through British Airways but flew American Airlines. The check in process was a stressful mess: we were forced to stand in long customer service lines both on our first flight from LAX to Chicago and again during our very short layover in Chicago to Dublin to ensure that our bags were checked all the way to our final destination. Very stressful, and it didn't help that the gate crew was extremely rude and unprofessional. It is very inconvenient that we could not choose our seats beforehand."
Pros: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Cons: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Cons: "Give complimentary water"
Cons: "Major delays, no communication from airline"
Cons: "If you dont have TSA precheck....get it...lifesaver"
Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"
Pros: "Half empty and on time"
Pros: "It was good quality for the price."
Cons: "Flight itself was great. Seats are very narrow"
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Pros: "Fast boarding. Crew were pleasant."
Cons: "Free beverages"
Cons: "Unfriendly Flight attendants"
Pros: "loading was smooth, departure was a bit early, arrival in Cedar Rapids was about 30 minutes early!!"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Cons: "Woke up to a notice saying my flight was delayed 2 hours. So I took my time leaving. Then Got another notice saying it was delayed only 16 min. I live 1.5hrs away! Several people missed the flight because of this."
Pros: "Arrived ahead of schedule."
Cons: "Airbus seats are as uncomfortable as school bus seats."
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "The flight was delayed 30 minutes"
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Cons: "Baggage claim very slow"
Pros: "The flight was delayed for almost 4 hrs, but the staff was excellent. From the check-in agent, the gate agent, the flight attendants and pilots - everybody was upbeat and helpful."
Cons: "Just the continual delays, but the mobile notices were so helpful in not coming to the airport for a delayed flight. As always, the fact that the seats don’t recline makes the trip more uncomfortable."
Pros: "Great flight. Great staff."
Cons: "So many charges at every step. $5 for boarding passes?"
Pros: "Crew was friendly, seats were very tight. Have to pay for water."
Pros: "Friendly Crew. Staff did expedite our checking bags to make our flight when we asked about our flight that started boarding early and made sure our bags made the flight. Excellent pilots, trip went seamless from wheels up to wheels down."
Cons: "Boarding started 30 minutes earlier than first notified as, Long lines to check bags."
Cons: "baggage staff was super rude. She told me I am the last passenger on the plane which wasn't true. She made me pay $50 because of little overweight. I could easily redistribute the weight among my bags if she gave me little chance. I was a single mom with two kids (3 months and 3 years old) had to pay a fine which I can't afford. Thanks for giving me the chance to express my feelings."
Pros: "Could,nt Have went any better."
Pros: "Excellent value. They had hard time with the head count which delayed our take off. Arrived just a few minutes Late."
Pros: "Fare and friendly staff."
Cons: "No wi-fi."
Cons: "Left/ arived 30" late"
Cons: "Was assigned a middle seat. I am a small woman and had absolutely no room."
Cons: "I understand that Allegiant has a pricing structure to implement, but forcing passengers to keep personal items between their feet when most of the overhead compartments were empty was just insulting and ridiculous - not to mention dangerous. In the event of extreme turbulence (or worse), all those personal items would be flying around the cabin."
Pros: "Flight attendants did the best they could; just a bad situation. It happens."
Cons: "Said it was a radio problem, but we were delayed, told we were leaving, delayed, de-planed, changed planes and finally got in nearly four hour late."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Pros: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."
Pros: "Crew was nice"
Cons: "No wifi"
Pros: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "I did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extI did not like anything about it. The Departure flight was two hours late. They made us board then unboard the plane, change gates. Then the return flight was posponed from 9pm to 3am departure. They didn't have any refreshments in the gare area other than stale unhealthy pizza, no water. The seats on the plane were the most uncomfortable. I even purchased the extra legroom. No recline, no room. Horrible flight"
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Cons: "First they delayed the flight and then they cancelled the day of and I had to book a whole new flight for the day which was costly. I will never recommend that airline to anyone and I wanted to like it since I looked at their website and it looked very military friendly, but it was just disappointing"
Cons: "Our flight was delayed dor 10 hours."
Pros: "No Frills Business Travel Good price No hassle Everything on-time and efficient. A choice if I want extras including baggage, seat assignments, etc. Airport convenience"
Cons: "Significant Delay"
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Pros: "Evertything was on schedule ."
Pros: "Highly recommend"
Cons: "The flight from Las Vegas was changed twice"
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
Pros: "pleasant flight got there and back safely"
Cons: "Have the middle seats vacant. Doesn’t make sense to hound people about social distancing and masks and then have a full plane."
Cons: "Updated plane with new seat providing better leg room. Good inflight entertainment"
Pros: "The crew was really good, made sure our needs were met."
Cons: "The seats were quite crammed."
Pros: "The crew were very nice and the seats were comfy."
Cons: "I would have liked a snack instead of just a beverage alone."
Cons: "United needs stricter rules about boarding and de-boarding during Covid. They lag behind other airlines. De-boarding especially needs to be controlled. Very disappointed. Also, after row 21 there are no screens and you have to use your own device. Then provide outlets! Jeeze that's ridiculous. You need to have plugs if you have to use your own device during the flight!"
Cons: "A computer problem caused us to sit on the tarmac for 3 hours. Good times."
Pros: "Crew was good but being 6’4 and 300 lbs set was very small"
Cons: "Leg room and seat room"
Pros: "Loved the access to free entertainment on phones, and selection of snacks"
Pros: "Seats were ok."
Cons: "Crew was very grumpy and not accommodating to families (ours and others). No wifi or outlets."
Pros: "Customer service started from the gate agent. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and the young women were always smiling and checking in on customer service started from the gate agents. Both ladies were very helpful and extremely patient. They had a good community of work. Morning was efficient. The flight crew was very helpful. The gentleman and young woman were always smiling and checking in on us the passengers."
Pros: "Non stop. Easy boarding and de-planing. Good food"
Cons: "I am claustrophobic and the only opportunity I had to select a seat was when I checked in 24 hrs before the flight. The only aisle seat left was in the back row of the plane. Between the person in front of me fully reclining their seat and my inability to fully recline my own seat (airplane design) and with pepole standing in the aisles waiting for the toilets - I was very uncomfortable for most of the flight. United also had problems with their entertainment system so for an 8 hour long flight, there was much room for improvement."
Pros: "I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O’Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying “excuse me ma’am” that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it’s clearly on everybody’s shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was “I can’t make her apologize” Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying “excuse me ma’am”. I am a frequent united flier. Furthermore I have scoliosis and I’m handicapped our flight got delayed by 3 furthermore I have scoliosis and I’m handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she’s obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not ."
Cons: "I had THE WORST experience with ONE flight attendant leaving Paris CDG, flying to Chicago O’Hare. Flight #9334. On 7/26 @ 11:22am. I am hypoglycemic and the flight attendant skipped my line for food I acknowledged her three times and she ignored me so on the fourth time I raised my voice saying “excuse me ma’am” that seem to have irritated her or rubbed her the wrong way because her response was extremely unprofessional yelling at me and accused me of startling her. She compared my voice to the startle of 911 and caused a scene in front of the majority of the passengers. All I wanted was the food that was available for each passenger because she skipped My row. After talking to another flight attendant who claim to be a manager name Celeste who was wearing a visible name tag along with every other flight attendant except for her, I asked her for the name so I could write up a review she refused to give me her name saying it was against their policy to give up first names even though it’s clearly on everybody’s shirt except hers she removed it or covered it up w/ her apron even though Robert Robert was wearing an apron with his name tag outside of his apron like he should the attendant that gave me problems took off her name tag and covered it with an apron that was a violation of dress code. A simple apology is all I asked for but she refused to apologize and the managers only response was “I can’t make her apologize” Never in my life have I been treated with such disrespect on a flight as I am a frequent flyer to Paris on United everybody else and all other flights was extremely helpful and courteous. This woman started ranting and raving about 911 and getting people nervous for no reason. I will be writing a formal letter to the corporate office. I just barely got home and wanted to write this review because it ruined my experience in 9 1/2 hour flight experience. It was also very embarrassing for me and my family, as other customers were bothered by this and had to listen to this. I was trying to speak over the air conditioner and after the third time of her not acknowledging me that is one I raise my voice politely by saying “excuse me ma’am”. I am a frequent united flier. Furthermore I have scoliosis and I’m handicapped our flight got delayed by 3 furthermore I have scoliosis and I’m handicapped our flight got delayed by 2 1/2 hrs. By this time my back was throbbing and when I talked to the gentleman upfront he told me to write a letter for some type of compensation regarding everything I have been through. Here are pictures of the lady who is out of dress code the flight attendant and also out of line dealing with plus dealing with customers she’s obviously unhappy with her job and should not be in the customer service industry as I know for being a businesswoman myself owning my own salon I deal with customers all day and I know my number one job is to make sure my customers are happy I am not ."
Cons: "Flight from Chicago to Zurich-staff required me to check my bag at the gate and pick it up upon arrival to our final destination in Krakow. The flight arrived late, which made us miss our connection. We were re-routed to Munich and then to Krakow. The bag was delayed 24 hours. The reason I only bring a carry-on is so that this situation would not happen. I have never been required to check my carry-on in the past. It was not a pleasant start to our vacation. I had really been looking forward to flying Swiss airlines as I had heard great things about it. I was extremely disappointed."
Pros: "The staff were super attentive, they kept walking down the aisle with cups of water and interacted with the passengers throughout the flight. The crew seemed to work very well together, I could sense a great harmony between them that really put all of us passengers at ease. I am quick to complain about US carriers and have had some awful experiences flying US airline companies, so feel the need to really compliment this crew. If other United flights are like this, I will definitely fly them again."
Pros: "The flight length and capacity was fine. Crew was nice enough."
Cons: "The plane was outdated, the entertainment was a screen smaller than my phone and had only set movies or shows that played in repeat. Apparently you could download their app and watch other stuff but we weren't informed of that at all while waiting to board which would have been sensible (when there was Wi-Fi access). For a long flight, that would have been nice. They also made a big scene about the bathrooms, apparently us in economy didn't pay enough to use the bathrooms in front of the thin blue curtain that wasn't really closed. It was a bit weird, they're just crappy bathrooms regardless of where they are on the plane."
Cons: "No refund, no compensation, no apology....just too bad."
Pros: "I know it’s out of the hands of the airline but we were delayed due to weather. Luckily they booked us on another flight but it was the next morning."
Cons: "I know there are clauses saying that United does not have to do anything to accommodate you if it’s bad weather but we did not get anything for our inconvenience. Most airlines will seem to help you with hotels or food and whatnot if you had to be rebooked. We ended up booking a hotel through the Hotel Tonight for a great rate although it’s unrefundable. Turns out we get to the airport and our original connecting flight was severely delayed and we would have made it on to that flight. So either way we were stuck with a loss."
Pros: "The price of a ticket is slightly lower. It is not enough of a difference to make the plethora of inconveniences worth it. You are not a valued customer with this fare. If United values customers, they shouldn't offer this fare. That's why I don't fly the bargain airlines."
Cons: "You can't check in at the kiosk on basic economy without an employee badge swipe, and there were no employees available. I had to stop checking in, wait in line, and then the employee that I talked to didn't have the right kind of badge to swipe. So I waited again. Extremely inconvenient. Even after being forced to talk to a ticket agent at check in, they still won't issue a seat. So you have to go to the gate and wait in line again to get a seat. The system is built for maximum inefficiency. It doesn't cost less for them to make me talk to two separate people, it is only to inconvenience the flyer for buying a cheaper ticket. It seems like a punitive system. Boarding was organized and painless. The crew seemed polite. Regarding comfort, the "leg room" on the airbus is ridiculous. I am average height and felt claustrophobic. I can't imagine how a tall person feels. There was no " entertainment" on my flight, so one star for that. I didn't not receive any food and was not offered water, 1 star."
Pros: "That I didn't have to walk to Fargo. I wasn't dragged off a plane."
Cons: "3 flights to Fargo were cancelled. I was told I would not get to Fargo until 32 hours after my original time I was suppose to land in Fargo. After spending a fair amount of time on the phone with customer service I was able to get me on a Flight to Minneapolis that did not arrive till 1:30am then had to take a rental car to drive 3.5 hours to make it to my destination. I was not compensated for any of this. My return flight from Fargo to St. Louis was also Delayed. Both from Fargo and from Chicago. I have never experienced such poor scheduling from an airline or as many delays or cancelled flights in just a few day period."
Pros: "I am slow walking due to health issues. Coming from Kansas City to Chicago was a problem. My daughter who was with me is physically handicapped. There was no transportation to assist us to get from one terminal to another one when we arrived. Thank goodness we had a two and one-half hour overlay. Going home was a different story. Two wonderful gentleman met us as we disembarked and speedily got us to our flight. We only had 30 minutes and they made sure we were there. Issac and the other man are to be commended!"
Cons: "The fact that no one was there to assist us with transportation."
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "Staff nice and seat was comfortable."
Cons: "The computers were down in SJC so everyone was waiting in line to check in and drop off luggage. It was a very long and slow process, but staff were friendly and professional even with difficult passengers. The thing that bugged me was they kept telling us not to worry and that the flight would be delayed so that we all could make it. I was the last one on the plane and I know there had to be at least 10 that didn't make it in time. I think the flight was only delayed by like 15min or so. I don't think they should tell people not to worry because the plane will wait for them, when it didn't wait for all. I get it that you want to also please those in the plane already and those waiting at destination so I'm not upset. Just giving feedback."
Pros: "Crew was pleasant and responsive"
Cons: "Nickel and dimed for every aspect of the flight. Very uncomfortable seating. Definitely not comfortable for anyone over 4'5" and over 100lbs."
Pros: "Rude boarding employee- Rude in general on phone with United Got to my confirmation code after having to change my flight and we got disconnected- didn't call me back when he had my number. Lost the connection"
Pros: "Jet was small, so a little less comfortable. Friendly staff. I got a refill on my beverage before they collected trash."
Cons: "Because of a delay in SFO to Chicago O'Hare airport I missed my connecting flight back home. My connecting flight left early without me. While boarding the plane in SFO, the people at the gate made me check my carry on bag. Which I thought was very weird. When we finally got to Chicago I stood in line for two and a half hours to talk to one of the worst customer service lady of my life. She swore at me many times over me trying to be polite and wait for her to call me up to find another flight. Instead she looked at me and said "what are you waiting for?" She said to me "Oh here's a flight. But oh wait it's already sold out or gone" and she would laugh. Finally she found a flight close to where I live. My baggage had got lost from my connecting flight leaving without me. I got all of my luggage 2 days after. My carry on bag that got checked at my gate was in a clear trash bag. I took it out of the bag to find that it was completely trashed. My handles were ripped off which put a huge whole revealing all of my personal items. My carry on bag has only been used once and can never be used again. I unpacked my bag and noticed $300 worth of my stuff was missing. I have called to make many complaints to talk to corporate office but no one would give me the correct number. I will NEVER fly United Airlines again. I am so disappointed."
Cons: "That a bunch of travelers including myself missed our connecting flight in Chicago after united chamged our arrival gate but didn't have any crew to man the jet way. We sat for 20 mins right in front of our gate. From 1 pm to 10 on my flight to Asheville from Chicago was delayed many many times waiting for our airplane to arrive. Upsetting that we missed our connection due to United's poor planning, they didn't hold our connecting flight for us but we had to wait all night for other flights."
Pros: "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
Cons: "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"
Pros: "I fly weekly, but try never to book United because there are always issues with my support animal. Without fail, regardless of the city, the agents at check-in do not know what to do. Each time I'm met with annoyance at having to check me in, and I usually end up calling either the disabilities desk and handing the agent my phone, or asking for the CRO. I have to leave an extra 45 minutes to accommodate flying United every time -- ridiculous. This time I also got a load of unprofessional gate agents cooing and awwing at my my support animal, and trying to pet him. When this happens I always simply state, "please don't" and this was key with rudeness as well. United please provide us with more professional and adequately trained staff at the airports. Once we're on the planes it's fine. But you seem to have VERY low hiring standards for airport staff"
Pros: "The pilot continued to interrupt our flight home. Watching movies, 4-5 hours his overrides of loud, loud announcement were useless. Trying to take a nap, dark, early evening. We at 29,000 feet, we're ahead of schedule, we are going to arrive 30 minutes early. Then we arrive early sit on the tarmac, because guess what was at our gate; ANOTHER AIRPLANE! All his rushing and interruption were a waste. The ground team had him wait 200 feet away from the gate for another period of time. We arrived three to five minutes early, at 7:30 PM. Very unpleasant flight."
Pros: "Flight left and arrived on time. Good service on board."
Cons: "For boarding at the gate, attendant scanned boarding passes at one terminal and asked passengers to board next to another terminal across the room. Anyone could have walked onto the plane without a boarding pass, which seems to be a security concern. It felt as if I was seated over the rear wheels of the plane. During taxi and takeoff, there was an irregular bump that made a noise and vibrated the plane every second or so, and sped up as the plane sped up. I was concerned that something was the matter with the tire or wheel."
Pros: "The trip TO the United States was bearable."
Cons: "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
Pros: "The food was delicious."
Cons: "The in-seat TV had one channel that was blacked out initially but eventually was viewable, and one channel that worked fine at first but then blacked out for the rest of the flight. As far as options for an 8.5 hour flight? Very poor. 5 movies, 2 of which were multiple years old. The reclining seat seemed over-exaggerated; I had never been on a flight where the seat in front of me came so close to my face. The boarding process was pretty good and streamlined but we still took off about an hour late."
Pros: "The crew was very nice and helped out as often as they could."
Cons: "The seats were horribly uncomfortable - my boyfriend and are not wide people but tall. Our knees touched the seat backs in front of us and it was not forgiving at all. The que for boarding was one of the worst that I've ever seen. People would line up for their boarding group way in advance, creating long lines throughout the main area of the terminal, hindering other people trying to get where they needed to go. Not only that, but it took FOREVER. Thank goodness the pilots made good time or else we would have been behind. I doubt I'll fly United again... I guess if I have to, but it will be something I dread."
Pros: "Nothing really"
Cons: "A/C was not working and hot air was blowing so the whole flight felt like we were in a sauna. Everyone was sweating, children crying. Called the flight attendant and no explanation other than "we know" but sounded more like "not our problem, deal with it". They should stop saying "let us know if there is anything we can do to make you comfortable". Meaningless. United and most US airlines really need to take a step back and figure out what's there vision of service. Most of them are in deep trouble, you can tell by how dissatisfied most of their employees are. How about bringing some top notch foreign airlines to compete?"
Cons: "My connecting flight from Chicago to Madison was cancelled with no explanation and no other alternatives provided, other than to get a hotel in Chicago and try to catch a flight to Madison the next day. United said they would not cover the cost of transportation to a hotel or the cost of the hotel. In addition, my luggage was misplaced and sent to Madison and could not be located. The number United provided to me to check on the whereabouts of my bag no one ever answered, even though I called multiple, multiple times."
Cons: "United delayed the flight. This information became available about an hour in advance- well after we drove two hours (We live in Montana) to get to the airport. The attendants said / not our problem. I called United's Customer Service number to discuss ways of mediating the delay that resulted in us missing the wedding venue and entire reason we booked the $1400 flight. I again got a "not my problem" response- no the flights can be modified, no we will not provide vouchers, no we really don't care that our poor quality and service cost you and your family tremendously in time, effort, and lost memories. I know we are at the mercy of airlines, but what a painful disappointment. My experience with Delta has been better and I suggest avoiding United Airlines if other flight options exist.... Even consider a very long drive over the use of the airline."
Pros: "Here's the situation- There are massive storms across the state, massive delays across the nation, and a tiny airport packed full of people. All the things needed to make a horrible flying day an even worse day for customer service. BUT the flight crew and terminal teams did an amazing job keeping things together and keeping guests happy. They communicated all the information they knew in a timely manner, and made sure to correct any connections that needed to be processed before the plan landed. Also they kept their calm as people flipped out."
Cons: "I didn't lol the size of the white planes airport. That plan could hold about 150 people at best.... There was at least 600"
Pros: "The flight took off on time and landed early. Well done in the flight deck!"
Cons: "The quality of the food served (in economy) on this flght was far below what is normaly expect from United (which isn't much!). If this is United's new meal service for trans-Pacific flights then Delta may be a better option for future "cattle class" flights... The flight was fully booked in all classes. The flight attendants were lazy, at best, and I seriously question their training and competence. I travel this route on a regular basis, every three months, and I've never experienced such poor quality of service from United."
Pros: "The flight attendant gave me the whole can of bloody mary mix tomato juice. The captain got a wheelchair to come for me. Flight price was good! Skycaps were great!!"
Cons: "I am disabled so its hard enough dealing with small bathrooms, but to then find FILTHY TOILETS! Both toilets/bathrooms in economy were disgusting! There was pee or poop or menstrual blood on one of the toilet seats and just pee all over the other seat. I went into one toilet and came back out to go to the other one. I told the flight attendant and he just shrugged his shoulders and went back to eating his bagel. I had to clean off the seat! Peanut mix is not enough each passenger should get 2 packages. The flight attendants were not careful when steering that drink server thing and hit several people with it moving down the aisle. My wheelchair was not there when we landed and i had to wait for it. The seats in the back of the plane seem like the cushion is high in the back so you feel like you're almost standing! Not enough room between video screen and my face. Shouldnt have to pay for entertainment."
Pros: "Crew and workers were all pleasant and polite"
Cons: "United knows they can't fly into Orange County after curfew. This was handled terrible. After 4 delays. All weather related we were finally boarded. Yay hope. Not even to our destination. Boarded to LAX. Now we are seated. The announcement pilots won't fly. No. It is illegal for them to fly. Why not tell customers. Don't blame pilots. Also you know the rules why board us. Even if we flew we still needed a two hour ride to SNA. It was sheer luck I called and was told another flight leaving in 8 min at gate 14 ten gates away. My running to catch that flight was not good. I made it panting. Arrived in LAX at 2:00 a m Not my destination. If nothing else people should be compensated by United don't you think?"
Cons: "have been stranded by Air Canada in Toronto en route to Tel Aviv for what will be at least two nights. Let me preface this by saying that I travel regularly and have never experienced anything like what has transpired over the last 36+ hours. I've been unable to get to my work and unable to return home to my two young children, stuck in international limbo. The thing that really galls about my whole experience, though, has been that the actions as well as tenor of the interactions with almost every single Air Canada customer service representative has been deplorable. No one has even apologized for the inconvenience, let alone taken ownership of the situation to fix it. My experience as a customer has been reprehensible. I was scheduled to travel from Los Angeles to Tel Aviv through Chicago and then Toronto. The problems started in Chicago. My layover in Toronto was scheduled to be brief and I became concerned when the flight in Chicago did not board on time and no information was given. Some time later (maybe 20 minutes, although, to be honest, I was not concerned enough at that point to be checking) we were told there were maintenance problems. I immediately went to the counter and asked about other possible routes to Tel Aviv as it was clear that I would not make my connection. While missed connections happen all the time in travel, I have never encountered airline personnel who were so disinterested in helping. My immediate stop was the Air Canada service desk. The man there started to look for solutions and then passed it off to someone else as he got frustrated that it was not a simple route. She in turn asked if I could find someone else to help. But this was the service desk! So she begrudgingly went back to it. She put me to the side to help other passengers and told me to go get food and not to hover. I stood to the side and checked back and she had not come back to the task. Neither had the man I first worked with. By this point well over an hour had elapsed and they conceded to help as another family in the same position came up and also asked for assistance. They began trying to reroute us and then the flight cleared and we were able to board. We did not want to but they told us that there would be someone waiting at the jet bridge to expedite the connection to Tel Aviv and that we had made it just in time. We did not trust him and said so and he assured us that they would hold the plane for our flight. This did not happen. The Air Canada agent flatly lied to us. There was no one waiting to help get us to the gate. They did not hold the plane. I ran through the Toronto airport at sprint speed and left the other family to try to hold the plane for us all. They had already given away my seat despite my having checked in, paid for an extra legroom exit seat, and begun travel on the original itinerary. Thus did I miss the flight to Tel Aviv."
Cons: "I am almost always cold. Not so on this flight. The temperature on the plane was so miserably hot that I had sweat pouring down my face. Everyone around me was trying to open their air vents to get more cool air and/or fanning themselves. I asked the flight attendant about it and he said that the plane was just old and it would cool off eventually. It did, about 20 minutes before they cut the air down again for landing. By the time I got off the plane I was nauseated from the heat and stale air. It will be a long time before I fly United again if this is any indication of the condition of their planes."
Pros: "Everything about this United flight was amazing. The crew was friendly and the plane was new and in beautiful condition. It was a smooth ride. My only complaint is that we flew a red eye, departing SFO at 10:50pm arriving at ORD at 5am and the seats were so hard and uncomfortable it was impossible to sleep, which made our busy first day in Illinois quite miserable. I'm not the kind of person who is generally picky about seats or how comfortable cars and things are, but these seats were so bad it really was pretty miserable and it effected the quality of our trip since we were only in Illinois for two days before our return flight. We would be hesitant to fly United again due to the seat quality. I would not be as hesitant for shorter flights or daytime flights, never again on the red eye though."
Pros: "The flight never took place, and I was never notified - not by United, not by Kayak, not by anyone. I called Customer Service on March 31 when I was notified the flight from Marrakech was rerouted to Liege, Belgium and was told to take a bus to Brussels. When I got to Liege, I was boarding a bus to Brussels when someone told me the airport was closed. I then got my flights rebooked on Lufthansa. Why was I never notified that the United flight was cancelled? I haven't checked on it yet, as I just got home after flying 3 flights from Liege instead of 1 flight from Brussels. I understand the situation is bad, but why NO NOTIFICATION?"
Cons: "No communication - very wierd"
Pros: "Very unhappy employees. I work at Nordstrom so maybe my expectations are a bit high when it comes to customer service, but if I owned united airlines I would be ashamed of the way United employees treat people. I paid an extra 300 than I had to to get to Hartford Connecticut at the time I chose when purchasing the ticket. Every plane was delayed. EVERY FLIGHT by at least an hour. I missed my connections and was rebooked twice. the average joe customer service lines were ridiculous with the separate priority line having first dibs. The first customer service man I met with was helpful and kind. With the exception of that man and one flight attendant on my trip back to Portland, every employee was indifferent, condescending and in some cases, actually mean. I say that seriously! (I can't believe it either). I am not a difficult person to get along with and I never showed upset despite the many mishaps I encountered on this trip. Customer service is so important and could have made up for the obvious poor planning and lack of communication by which united airlines functions. Unfortunately, I would rather fly any other airline if given the choice after this trip. Even spirit (and let me tell you, I've only flown spirit once and there is a good reason for that). So disappointing. I am upset over my experience and again, will avoid this airline at all costs in the future whenever possible."
Pros: "The crew were professional"
Cons: "The worst thing is that they schedule a CRJ-70 on this flight. This would be tolerable if the obvious alternative was a turboprop, as if Montreal were a small town, like Flin Flon. But it is not; it is a large and important city, and it stinks that the demand is so low that airlines must use small aircraft on these routes. Is it because Canadian taxes are so high on airlines that fares in turn must be high and not stimulate demand? I can't think of any other reason connecting cities this size would be on crappy little aircraft rather than on at least an A320/737 family aircraft. The problem is that there is not enough room in the overhead bins to fit rollaboards, even small ones like mine. So they have to "gate check" the bag, which does not always reappear at the gate at the destination. Less bad than the choice of aircraft was the fact that after we pushed back, they couldn't get an engine started, so they cancelled the flight and reaccommodated us on a later flight."
Cons: "Due to the frequent gate change updates from Kayak we ended up at the wrong terminal. Because of this we were late for our flight which they would not let us get boarding passes for so they bumped us to a flight 2 hrs later. After getting through security we realized the original flight was delayed. We asked the airline if we could get back on that flight and we were rudely told no without a good reason. So we sat for what ended up being and hour looking at the plane we "missed" before it took off. No using United again."
Pros: "It was a direct flight from Chicago to Savannah."
Cons: "It was a small plane, minimal carry on capacity, seats were uncomfortable, and the ride was very bumpy."
Cons: "I was flying out of De Moines, IA to DC with a layover in Chicago. I received an email stating that my flight was changed to 3pm. While the email stated the flight number it didn't state the destinations or the airport. It turns out the email was referring to the layover flight that I had in Chicago. I even called the number provided in the email to verify the change and instead of giving me information on my flights it gave me a status update of the flight at that particular time of the day (Which was the day before when I called and was not something I particularly cared about). This wound up being very bad for me because I slept in and missed my flight. I booked another flight for the next day but a very bad snowstorm hit the east coast and was unable to travel back to DC for 5 more days. I had to get a hotel room in Chicago and spend over $500 in expenses because of this error. United should be more specific when notifying its passengers of any changes by email. This messed up a lot of things for me and I'm very upset with how United handled this"
"The black flight attendant with braids is way out of line. She basically assaulted me by running into me like 3 times on purpose after I asked nicely to be moved due the large man in my isle. She told me no, the plane was empty So this should not have been an issue. She also started an issue with another passenger in a racist manner… also just a tip when a flight is empty spread people out a little bit specially during a pandemic. I will never fly frontier nor recommend it again because of that woman."
"Worst flight ever ! 2 hour delay for nothing couldn’t even buy a water. Ridiculous"
"I liked nothing flying from ATL to Denver , flight was delayed 4 hrs , we were told to move from one terminal across the airport , then was told to move back to the same spot later when we were told the flight will be leaving at 12:12 vs 1:46 am which means they moved us three times . When we got back to the first spot which was d1 from e1 we were then told we will be departing at 1:46 😂. I had my wife and daughter , we were never offered anything at all , when we used the vending machines in the airport nothing worked no stores open at all. When we finally got told to board we were placed in the tunnel for over 20 min , then where It got real bad was in the plane , take note we were all tired hungry and wanted something to drink . We then board the plane , we sit down and I asked the Stewart if I could have some water he told me when we are in the air , I told him thank you and tried to get comfortable as we have Been sitting in an un air-conditioned airport In The section we were in . As I am sitting there the same person I asked gave multiple bottles of water to certain individuals , I was flabbergasted at that point but wait gets even better . I am exhausted at this point as I have walked miles in this airport with my wife and daughter . We get in the air and he gives me a small half cup of water , lol what a kind gesture . The cabin lights dim besides where the stewardesses are sitting , about 15 min goes by waiting for the plane to get dark so I can fall asleep but remember hungry and tired . I watch two of them start cooking ramen noodles , cup of noodles , chicken and sweet potatoes, make tea and drink multiple bottles of water mind you hungry , tired . I then watch then have a full blown conversation and eat right directly infront of me , no social distancing at all , concerned at this point hungry , tired , thirsty , gets better . Two more come up they start to eat no social distancing 4 people full blown conversation , lack of other people's space , inconsiderate, we ask them to quiet down alittle so they continue with no mind being very rude and unthoughtful of how much everyone went throught from the nasty floor, unconditioned area of the airport, to the vending machines that don't work, the flight delay moving my family three times , watching people eat with no consideration of others , no way to sleep cause 4 frontier stewardesses wanted to eat , discuss there issues, and carry on like we don't exist with the lights on the entire flight in the front of the plane , my entire Tuesday was wasted , now today not doing so well as you try and give us 50$ voucher ."
Pros: "Nothing i thought it would be the price but that is not worth the headache to this trip. You pay for what you get."
Cons: "Not paying for carryons, having water to drink. Not so many changes and charges. I will never fly with this airline again"
Pros: "Smooth flight great pilot. Easy boarding"
Cons: "Not much"
Cons: "That they at least provide water or snacks"
Pros: "Uncomfortable seats"
Cons: "Left and landed on time. After landing, an open gate to taxi to would have been nice. I missed my train."
Pros: "Very efficient."
Cons: "When diverting around storms, let us know more flight time is involved. Not a peep from the crew."
Cons: "Flight was delayed 5 hours with no explanation"
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Cons: "Separate the individuals on the flight. Many seats available in the back and yet they crammed everyone in the front side by side with the covid-19 conditions just not smart planning at all"
Pros: "crew was really nice and was genuinely a comfortable flight over all"
Cons: "cabin service"
Cons: "The flight was almost full. Disgusting"
Cons: "I booked a flight with them for the Thanksgiving holiday.... I was supposed to travel Wednesday 22 - Saturday to STLand back... I was IMMEDIATELY shocked by only being able to carry 1 personal item... When I found out exactly how small 45 centimeters was...I tried to cancel the trip & be refunded within 5-6 hours.... They told me to fill out a form & return it to them... THEY WERE SUPPOSED TO GET BACK TO ME WITHIN HOURS TO NOTIFY OF THE REFUND AMOUNT & NOT...I REPEAT NOT ACTUALLY CANCEL THE TRIP UNLESS I AGREED TO THE REFUND AMOUNT... I never heard anything from them! I just assumed it was just taking forever for them to approve my refund... Therefore...assuming that the flight was still booked...SINCE I never APPROVED ANY REFUND... I visited kiwi.com several times before the the trip & there was ABSOLUTELY NOTHING informing me of any trip cancellation... I went to the airport... Wasn’t able to board... Talked to kiwi.on the phone... Didn’t find out the trip was canceled until after the boarding was closed for that flight. Ceddrick Jonae firstname.lastname@example.org 415-322-9515 kiwi.com booking number: 4709776 Reservation number (PNR): MEUOOZ E-ticket: 984-7069682518"
Pros: "Quick flight"
Cons: "All good"
Cons: "They gave our captain to an Atlanta flight. We had to wait for another captain to get to DIA. Then we got loaded up and had to wait for the east gate to open, then they had to map out another plan I.e., the northeast gate (and that didn't materialize) soooo we sat on the plane until we receive the okay to depart on "the east gate". Which was approximately 21:30. We finally arrived at approximately 01:00 a little more than hour late. It took better than 30 minutes for us to get our luggage. Stupid crazy that a person is paying ridiculous prices for pitiful customer service."
Pros: "I really did not feel any more crowded or uncomfortable than any other airplane Ive been on. I sort of like that the tray tables are the size of a large cell phone- less bulky than regular tray tables."
Cons: "The crew wasn't bad, just seemed unhappy to be there. There was some confusion with which gate we should be at, changed us three times before settling on the original gate. Boarding was no problem but then we waited without taking off for over 45 minutes. The pilot came over the intercom and informed us that he had no idea why we were delayed to take off, but that he would "find shortcuts" to get us there on time. The biggest gripe that we have is once we landed and went to baggage, several of us waited for golf clubs for close to an hour before a worker realized "they forgot" to turn on the button to allow oversized items to come out. Then she said "sorry I was busy with ticketing and Frontier doesn't have a baggage attendant". I just dont think the extra savings was quite worth the frustration."
Pros: "The flight was on time."
Cons: "The crew people at the Frontier check-in desk were very unhelpful and rude. We missed our flight because we arrived at the counter to check our bags past the cutoff time to be checked in by 1 minute (due to long lines). That was partially our fault but the representative who was helping us did absolutely nothing to help us problem solve and seemed almost pleased to tell us that she couldn't take our bags. I rarely see such bad customer service. I have heard that Frontier pays their staff very poorly compared to other airlines and I assume this is why the customer service reps are so jaded."
Pros: "We never took the flight as we waited in the airport 2 hours from boarding scheduled for 8:00 p.m., as suggested, until after 2:00 in the morning, when we heard not from Frontier, but another passenger, that the flight was canceled. No flight was available until Christmas Eve, six days from the current flight, and so we spent considerably more money for all three of us to get home with another airline. I, nor any of the three of us, nor anyone we've told our story to, wishes to ever fly Frontier again. It is an event that will certainly impact our decision to fly Frontier again, without a doubt."
Cons: "No flight No announcement right away about the cancellations, nor the delays Multiple reasons for the delays No definitive answers about what was going on Multiple additional expenses on our end that we hadn't planned on. Vouchers, but weren't enough to completely compensate for hotels"
Pros: "Frontier has constant hidden charges. I flew to my destination using my Frontier phone app and when I went to fly back I was not able to submit on Frontier's boarding pass on my phone Frontier phone app. I had to use a computer which caused me to delay my boarding pass and the reason Frontier did not let me get my boarding pass on the phone app as Frontier wanted me to choose a seat and charge additional charges. I did not accept this choice and let Frontier choose my seat for no cost. Frontier needs to change to access your boarding pass on their phone app. I could see the boarding pass on the app after I went into a regular computer and kept saying "NO" to additional cost of baggage and seating cost. The Frontier airlines seats do not recline and are hard plastic seats and not comfortable. (I only weight 125 lbs) Also, during the flight I had to hear the commercial of Frontier credit card commercials over the loud speaker. I wanted to sleep not listen to commercials of their credit card. They charge for all food and drinks except water which is fine since it was only a 2 hour flight."
Cons: "I understand that a lot of flights are charging for snacks and drinks these days and calling it a la carte (to make it sound fancy enough to justify the expense), but it is ridiculous to be expected to pay $3 for a bag of pretzels or a soda on a flight. Hiding that cost in the price of the ticket gives a MUCH better impression than being on the flight and waiting for the long-standing cherished ritual of accepting your meager snack, only to find that you have to pay $6 for it. Between this and the overall discomfort of the seats (they didn't recline, so I couldn't nap), the lack of in-flight magazine (if I can't nap, can't I at least pass the time with a crossword?), the carry-on fee, and the fact that the flight crew reminded us four or five times that they were also the clean-up crew so we should help them out by not littering, it was the most uncomfortable of any flight I have ever taken."
Pros: "Flight was still comfortable, considering we had to fly over a lighting storm."
Cons: "the price for the trip does not include that you have to pay for Carry-on, and seat assignment, which is an odd expense to passengers. Especially for shorter trips with the round trip the carry on charge would equal up to at least $60. Which would equal to another airline who is comparatively better especially because those airlines aren't worrying about charging the customers for every single thing. So even though I comparison shop for my ticket, by the time I paid for these additional fees, I could have purchased a ticket from another airline for less money."
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "Flight was an affordable price and was not overbooked. Plane was clean."
Cons: "Flight boarding was delayed"
Pros: "Nothing. If I could say that I liked something, it would be that I liked that my flight wasn't any longer than it was."
Cons: "Both planes (departure and returning) were old, dirty, and I have sat in more comfortable metal folding chairs than the chairs on these planes. Frontier charges for everything. They charge for seats that recline, charge outrageously for reclining seats with a ting bit more leg room, their beverage service is not free, only water is not charged. No snacks either. Luggage that is considered carry on at any other airline is charged at $60 at the gate and the flight attendants pander and really push passengers to apply for their credit card. Horrible all the way around and we will NEVER fly Frontier again. Ever."
Pros: "Only thing short flight time"
Cons: "They lost our luggage paid luggage fee now no luggage flew for military funeral no uniform shoes now......funeral within 12 hours . Can not wear uniform.... not happy haven't heard from them. But they did give us a toothbrush and toothpaste for one person..."
Pros: "No food was served on the plane"
Pros: "Very professional staff, boarding was easy and fast!"
Cons: "Refreshments were not available after 30 minutes into flight!"
Cons: "Never having flown with Frontier before, I had no reason to expect what happened. I found what I thought was a fairly good deal on Kayak to fly round-trip from ATL to DEN for a quick weekend with a friend. Little did l know, and certainly NOT because Kayak informed me during the booking process or anytime afterwards, that Frintier charges fees for *literally* everything. Want a soda...sure, pay $1.99. Want to choose a seat (not even a special one, just to know you won't be stuck in a middle seat)...sure, pay $13-$35 dollars per leg of trip. Want carry-on...sure, pay $40. For carry on. Really? So now my $261 deal has turned into a $367 dollar *ordeal*. Would have been better not using Kayak, and will definitely never fly Frontier again. Thanks for nothing."
Pros: "The pilot was nice and the plane was very clean."
Cons: "One flight attendant was yelling all over the plane instead of politely walking up to guests and informing them that the overhead baggage holders were full. Also, there seem to be a mix up with seating as before the plane doors closed, this same flight attendant allowed a guest to move to another seat, only for the ticket attendant to walk back on the plane and inform the flight attendant that she needed those seats. I usually fly with Delta, American Airlines, and in my 30 years of traveling have I not seen such unprofessionalism with regards to miscounted seats and the way the flight attendant handled those customers."
Pros: "I woke up to an email 31/2 hours before my daughters flight was suppose to leave Atlanta informing me that the flight was canceled. Called customer service where the man I spoke with was unable to or unwilling to tell me anything except that "yes it looks like the flight was canceled". His suggestion was to have my sister drive my daughter an hour and a half to the airport to see if there "might" be a flight available through another airline. Frontier did not have any flights going to or near RDU that day.Since my daughter had to be in Raliegh that day I spent the next 10 hours in the car going to get her. I did receive a refund but only because I requested one,otherwise they just don't refund automatically."
Cons: "Customer service represenitives are not very informative. The flights may be slightly cheaper but you have to pay for checked baggage as well as carry on bags. When checking her in the night before and picking a seat in coach my sister had to pay a "fee" for her seat, so an additional fee of $57 dollars for one bag and a seat.... Really?"
Cons: "Although there were warnings that "fees may be applied", I could not find how much those fees would be until 24 hours before my flight when I checked in. Before that, I had actively searched for how much I would be charged for my seat and my luggage both online and on the phone. No answers. I described this process to a lawyer who said there is possibility for a large class action lawsuit. I ended up having to pay $70 in fees (and will again on my flight back home -- probably -- again, there's no way for me to find out from Frontier until I check in). I don't mind fees, but they should be transparent. I will never fly Frontier again."
Cons: "I will never fly this airline again! The tix appear significantly cheaper on kayak, so we drove 2 hours out of our way to ATL in the early morning hours thinking it was saving $$$. Only to find at check in that it cost more to bring a small carry on than to pay for it to be checked! It was a west coast flight and it didn't even include a beverage in flight!!! No snack either. Thumbs down. It was certainly NOT worth the inconvenience of driving out of the way, and we didn't save any $ after all. The staff was not that friendly, at it took 30 mins for the frontier baggage carousel to even start up to get the heck out of there. Never again. If it seems too good a deal, it is!"
Pros: "Except for my "complaint," I thought the flight was fine. People were helpful boarding the play. The crew seemed friendly and chatty. I had a good seat (upgraded to the first three rows for extra expense). The monkey white wine was good and the flight attendant was witty and helpful. Thanks!"
Cons: "The only thing that caused me some concern was that the ATL gate on the printed ticket read 1 but the actual departure gate was 1A. At first I went to 1 and the flight information said Trenton and I didn't see the 1A or even go there to look. I found a helpful Delta service personnel who said, "Oh these people, they are never around to help the passengers. I'll help you. He went online at a kiosk in the general hallway and pulled up the flight as departing 1A. Sincere there was no way for me to know about this. I could have missed the flight. Either post someone to direct passengers OR put the correct information on the electronic ticket. Thanks."
Pros: "I didn't like too much to be honest.. the crew was friendly.. boarding was okay.. nothing is really standing out."
Cons: "Awful seats. They were WAY too small and I'm a small person (5'4ft 115lbs). They didn't even lean back and they were SUPER uncomfortable ... this airline is doing it ALL WRONG!!! The flight was only 3hrs long too.. and it left me with a very undesirable taste in my mouth.. the "complimentary" water didn't help.. they MADE me check my bag that would have clearly fit in the overhead compartment.. an extra $30 I wasn't expecting to pay.. the flight was so bad that I'm leaving the review.. I NEVER leave reviews.. so.. step up your game Frontier."
Pros: "Each frontier employee was kind and greeted me...usually with their name."
Cons: "I was in the middle seat and paid $6.00 to get a seat near the front of the plan as it is sometimes difficult for me to get to the back with all the pople and sounds as I have frequent vertigo. Right before take off I noticed several rows of seats completely empty and asked if I could move to one of those seats. Supprisingly I was tolld no. When I asked she said because people pay mor for those seats. For the comfort of the 2 other people and myself...I just thought it made since they were pretty much the same. These seats were not being utilized by anyone...no one had paid to sit there..not like Casper the friendly Ghost was on board and it would have made a more comfortable flight . Just found that a little peculiar. Some thing to think about if someone else ever asks????"
Pros: "The price for direct flights were great."
Cons: "Both flights stl to Vegas and return flight Vegas to stl were delayed. Over four hours departing stl and 3 hours departing Vegas. Also we were not charged for carry on luggage at stl airport. Then a charge for same carry on luggage at Las Vegas airport. We were giving very little information during each delay on why flights were behind and how long the delay would be."
Pros: "I loved the price of the tickets. My children spend the summer between Iowa and Alabama. So we travel a lot. I normally drive to Kentucky to meet up with Grandma to let them go north for part of the summer. However, this year I have planned a honeymoon, and even planned going to Virginia two weekends back to back. I thought I would fly to St. Louis from Atlanta to cut down on the driving. (I tend to get sick on road trips anyway, a flight would be nice). I found these tickets for around $50 each. I needed 3. Got them. The flight to St Louis was quick. We landed 20 mins ahead of schedule. (Made my return trip great as I was back on the same plane and was sorta freaking out about making it back to the gate in time) Landed in St Louis walked to baggage claim met up with Grandma returned with time to spare. The return flight was the same. I did not like the seats. I ended up with a massive migraine no fault of the airline but I would have loved to have been a little more comfortable. It has been a long time from my last flight and this one. The price of baggage went up. (As well as tickets which is one reason its been a while) I did notice that the airline is wanting you to prepay for baggage when you purchase the tickets. In the long run makes in SO MUCH EASIER! And with the most recent issues with TSA and getting through security that speeds things up. I paid for one checked bag. And using the frontier site was cheaper than I would have been charged at the airport. Overall I can't complain. I did make it to and from my destination on time and safely. My bag was in one piece. The seats not being the best is a minor detail. Oh. And unlike some of the other flights this one did not offer free drinks and snacks. I've flown Southwest, and Delta I was offered a soft drink and a small bag of something. I was offered to purchase these from this line. Found it odd."
Pros: "The boarding process was pretty fast."
Cons: "Talk about hidden fees! You have to pay to choose a seat and pay for a carry on. You're allowed a "personal item" that has to fit under the seat in front of you, but what they don't tell you is that the seats are "sardines in a can" seats only about half as deep as traditional seats (so that personal item has to be smaller than you'd think). So let's talk about these seats. They are literally an inch thick. Like I mentioned previously, the seat part is only about half as deep as normal seats. It ended at mid-thigh for me and I'm short (5'3"). Accordingly the tray tables are only a hand's width, put a drink on it and that's about it."
Pros: "Crew was friendly. Plane was clean."
Cons: "When booking and checking in, no opportunity to enter Known Traveler ID number, so did not get TSA precheck. No information when booking about additional charges - $30 for a carry-on bag?? additional fees almost doubled the price of the ticket. On the flight, the volume of pilot announcements were very loud, crew said it was a new plane and the volume wasn't adjusted yet. I have never been on a flight where I had to pay for water! I have since learned Frontier doesn't allow TSA precheck - will never fly this airline again for that reason."
Pros: "Cheap flight, I caught on ahead of time the extra pricing for luggage and planned accordingly. Smooth landings on both flights and they arrived on schedule."
Cons: "Seats weren't great on comfort."
Pros: "Never flew with any other airlines aside from United until I flew for the first time with Frontier. I have to say, I had a pretty good experience. I didn't expect the best accomidations compared with a major airline. But for a budget airline, I'm actually surprised and happy that there was a straight flight from MCO to STL. I couldn't find other airlines with a straight flight. I also loved how helpful the ticketing personel and boarding employee helped me out and answered some of my concerns. They were super polite and quick to help. They also had a very relaxed/laid back attitude I liked."
Cons: "I understand it's a budget airlines, but I didn't like the fact that you aren't allowed a carry-on item unless you purchase one. Most other airlines would allow one free carry-on and one free personal item. Due to this, I didn't get to pack as much as I needed for my trip. And also, it was not informed that guest had to pay for a carry-on. I was lucky enough to call the hq a day before my flight. It just so happened to be one of my concerning questions. The flight attendants were overall okay, but there were some instances that I felt they were incompetent but also not as thorough. I had trash to throw away and they passed me 3 times before I was able to throw it away. Plus I turned on my assistance light so they would come pick it up, but it took them a good 15/20 minutes to finally check in me and by that time my trash was already picked up. The seats and trays aren't as comfortable as I hoped. And I get it's a budget airlines, but that's also the reason why my flight was less comfortable or entertaining."
Pros: "Price was good"
Pros: "I like that the plane didn't crash. Other than that Frontier's service, from paying for your carry on and beverages and the ticket agents to the flight attendants was, I imagine, worse than a greyhound bus ride. I was able to download the frontier app and get my boarding pass, and make the flight (drenched in sweat from running through the airport) as they were closing the boarding door. Thank god for cardio and determination."
Cons: "There were five ticket agents at the counter when I got to the counter (an hour before my flight). All five of them were helping one person and talking to each other for about 10 minutes. Then one split off to help the next person in line - or just to get a laugh by telling the couple they weren't make their flight and they weren't going to drop anymore bags to the plane because we were close to the 45 minute cutoff before the departure time. Perhaps if they had been working as a team rather than a gang the whole lot of us would have been checked in on time. When I got on the plane (after asking folks in security if I could get in front of them and running like a madman through the terminal) the flight attendant was the pinnacle of passive aggressive annoyance. This was my first and probably last ticket I buy flying frontier."
Cons: "The hidden charges are an embarrassing way to do business, The flight attendant was inconvenienced by her job, and comfort level was what I would imagine a prison bus must feel like. My return flight was canceled do to weather in Denver, I am fully aware that this is out of Frontier's hands however I commissioned Frontier to fly my wife and I to and from Atlanta; that was the Job I hired them for, to and from. They did not complete there task. They canceled the flight 10 minutes before boarding and didn't offer us a hotel. We got a hotel, a rental car, and made the 1400 mile trek. I would at least expect a full refund. After getting home and relaying our story to friends and family, not one person was shocked at this. Apparently it is common knowledge that Frontier is the world's worst air line. Well Now We know."
Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."
Pros: "nothing to like on a 14 hour mismanaged delay...We did get our luggage refunded. And $10 vouchers for food (not enough) and had to cue for these for a while..."
Cons: "after mechanical delay - they happen - not the issue... But, due to staff negligence on the DEN-ATL flight - my family and I had to suffer a stressful day, that could have been avoided. Issues: No proper updates on times. No one manning the Frontier counter at ATL from 4-4:30 pm - no assitance to get boarding pass to get in, now would the kiosk print it! Once there the lady was NOT helpful or empathetic. We had a tough time through security. Only due to another DELAY did we make this awful flight ATL -DEN. All the incompetence of a budget airline on full display. Get some better management in Atlanta!"
Pros: "The flight never happened," mechanical issues ". I lost hundreds of dollars, was not able to get refund on convention . Horrible Experience"
Cons: "The deceit, no flight. The untruth about future flights, in airport fr over 12 hours due to delay."
Airlines flying from Georgia to Illinois have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Georgia to Illinois
Masks required on board, masks provided on flights from Georgia to Illinois
Social distancing seating
Middle seats unavailable to book on flights from Georgia to Illinois
Testing for antibodies, testing for symptoms for flights from Georgia to Illinois
Waiving of change fees. Search flexible flights from Georgia to Illinois