Every aspect of my jet blue experience was outstanding. Not only did everything go smoothly, but the jet blue employees went above and beyond to make sure passengers were happy. Jet blue will always be my first choice for airline travel.
It was super warm in the plane the entire flight.
The was just Ok but the flight was 2 hours and 44 minutes late in arriving to Phoenix. Thus departure was 11:59pm then pushed to 2:30.
Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do
The worst costumer service
Lost my luggage for 4 days.
Cons: "They were good but not overly service oriented."
Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."
Pros: "Fast check out at Kennedy’s immigration. JetBlue’s traditional friendly approach to flying."
Cons: "AILA continues to be a mess. I don’t blame JetBlue. DR is a hard place for business"
Pros: "Is amazing"
Cons: "I like to flights is great"
Pros: "On time and smooth travel"
Cons: "Nothing that I can think of"
Pros: "Being spaced out from other people flying"
Cons: "Return the vegan options to Jetblue"
Pros: "Great crew. Quick service."
Cons: "Plane is a bit older with tiny tv screens."
Pros: "Fast easy good space"
Cons: "The flight was an hour delayed due to technical / gas issues"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Cons: "Double verification at JFK due to booking via agent. They stopped the travelers for dou le verification which they have verified all the douments double time"
Pros: "The crew was great! Excellent service!"
Cons: "Everything was great"
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Crew was very friendly, on-boarding was easy and fast, everything was clean, and there were nice touches like a sleep mask and ear plugs on every seat."
Cons: "The leg room was better than in other flights, but that's not saying much and the seats were very uncomfortable and for such a long flight, it was deeply uncomfortable overall. My knee joints still hurt two days later."
Pros: "The landing was excellent. The crew just okay , not warm or serving well."
Cons: "The movie too old movie and the device hard to use e.g. change the movie from channel 1 from first movie to the second movie. The attendant not give my request (water) until I need to walk myself to the back."
Pros: "Pilot was great as were the crew members. Food was fine."
Cons: "Earbud Jack was broken on my seat and the screen in my husband’s seat didn’t work. It was a turbulent flight and it would have been good to have the distraction of the entertainment."
Pros: "I really like that the pilot came out and entrpduced him self. Early do pilots ever do that . he seemed to really enjoy his job and was very appreciative of his flight attendants. The flight was extremely smooth!!! I couldn’t be happier"
Cons: "Had no problems"
Pros: "Amazing flight attendants"
Pros: "Cabin crew were polite and cheerful"
Cons: "Long delay"
Cons: "I really love flying Jet Blue. I don't mean to criticize, the following is written in an effort for improvement: The hour-long delay and the long wait time on the runway. A passenger got up to use the bathroom right before we were going to take off - we had to wait for her. Another passenger pressed the flight attendant call button right after lift-off. All of the food for purchase was sold out by the time it got to the back of the plane. And I could be wrong, but I don't remember going through safety instructions because we were waiting for a while and then had to hurry when we got clearance from air traffic control."
Pros: "The staff was very nice."
Cons: "We wasnt told how to use the tvs and where to put earbuds."
Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."
Cons: "The cabin temp was too cold. The entertainment was awful."
Pros: "The flight crew was very attentive and friendly."
Cons: "Plane needed to be cleaned."
Pros: "This was the most comfortable airplane ride I’ve taken in such a long time. I’m not even sure why I’ve never flown Jet Blue. I wish they went to more places because I’d use them for all these overseas trips I wanna take lol. Snacks, water, television, a smiling seemingly genuinely happy crew. What more could you ask for?"
Pros: "average flight. Friendly crew."
Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Pros: "The aircraft was clean and comfortable and everything went official"
Cons: "The film did not work"
Cons: "Notified flight was delayed over 2 hrs.. while at airport outside of screening an announcement that they are boarding our flight.this is an hour plus prior to the time on the board. When I realized that my boarding pass was no longer on my phone I had to go to get a pass. Male/ White older, was totally negative and not helpful except to tell me he could get me out the next day. Other workers picked up the ball and got me a pass and escorted me through tsa... then we sit on the plane for another half hr before leaving. Ridiculous!"
Pros: "The fact that I was informed of the delays and the gate change by way of email."
Cons: "Delay delay delay delay"
Pros: "The crew was professional and did a good job."
Cons: "The plane arrived late from another location. I understand this was probably out of JetBlue’s hands. The plane seemed really dirty. I’m used to flying Delta out of Atlanta so this was my first JB experience. I was really disappointed with the condition and cleanliness of the inside of the plane."
Pros: "The entire experience"
Cons: "Couldn't find any thing to grouch about"
Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"
Pros: "The professional crew"
Pros: "Nothing at all. Worse experience in my life."
Cons: "My flight was delay about 8 times of not more I end up getting to my destinations 5 hours later. It was the worse experiencing of my life I would never ever in my life would flight JetBlue ever again."
Pros: "The flight and crew were totally fine. I slept the whole time."
Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Everyone was confused and upset. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. The situation was made worse by the poor communication--there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. There were many angry people sitting on the floor around the JetBlue counter."
Pros: "Ek 202"
Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."
Pros: "Plenty of Leg room and overhead compartments"
Pros: "I like only 1 thing wi - fi is working good."
Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"
Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"
Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."
Pros: "This flight was delayed when we were on the runway due to air traffic control. They estimated it could take an hour or more to take off. I told the flight attendants that I had a connecting flight in NY and they both helped look to see if there was a later flight I could get on, if we didnt make it in time. When they determined my connecting flight was the last one going out of NY that night, I asked if I could possibly de-plane if we were going to take off more than an hour late since I would surely miss my flight and and I would rather go home and sleep in my own bed than get a hotel in NY. They were genuinely and sincerely interested in helping me, so they spoke with the captain and updated the passengers since some other people had the same issue. The capain surprisingly agreed to roll back to the jetway to me off if we were going to be delayed passed the time for connection. Thirty minutes later, we were in the air and I made my connecting flight. The flight attendant even gave me earbuds to watch TV free of charge!!!! What an absolutely amazing flight crew!!!!!"
Cons: "Let me preface this by saying that prior to this experience I generally though highly of JetBlue. To change my opinion of them, JetBlue had to monumentally screw up, which they did. This was the worst experience I have had on any airline, ever. Why I am mad: - I had a 4.5 hour delay due to maintenance that caused me to miss a flight to India. The 4.5 delay was on a 50 minute flight from Portland, ME to JFK. I nearly could have driven faster than JetBlue got me to New York. - Because of my missed flight to India, I missed day 1 of a two day wedding of which I am a wedding party member - In order to get to India in time for day 2, I had to book a new flight on a different airline for an additional $1000, on top of what I paid for my original flight to India - I was originally told by JetBlue in Portland, ME that they would offer me a reimbursement for the Portland flight, a hotel in NYC, and a travel credit for the trouble. While not totally satisfying since I was still going to miss a day of the wedding, I thought this to be a fair enough offer. - However, at the JetBlue desk in JFK, they completely reversed course. I was told that all they could offer me $100 travel credit. No reimbursement for Portland flight. No compensation for the extra $1,000 flight I had to book. And best of all, no hotel in New York, I was stranded at JFK for the night. I spoke with a supervisor at the desk who repeatadely told me that JetBlue had done their job in getting me to JFK and that they were not responsible for anything after I arrived to JFK. A 4.5 hour delay on a 50 minute flight is bad. Being steadfastly unwilling to compensate for missed flights is worse. And stranding me in JFK after telling me they would offer me a hotel room is just plain unacceptable. My family will be cancelling their JetBlue credit cards and we will look elsewhere for flights in the future."
Cons: "Wouldn't let us on the flight when there was plenty of time to get there. Manager was arrogant and slow - didn't care. Poor policies at that airport."
Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Cons: "Everything was great"
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Cons: "Broken tray table literally off its hinges and unusable."
Cons: "All was excellent"
Pros: "Customer service"
Cons: "If was cheaper to Checked baggage"
Cons: "nothing all excellent"
Pros: "Delta service and comfort is always excellent."
Cons: "All is great just keep it up"
Pros: "Delay with boarding"
Cons: "No ear plugs offered and my iPhone jack didn’t fit."
Pros: "The pilot kept us updated."
Cons: "Nothing all excellent"
Cons: "See previous"
Pros: "Crew amazing, seat not too comfy"
Cons: "Sits uncomfortable"
Pros: "Crew was night seat sucked plane was cramped"
Cons: "A lot of turbulence"
Pros: "Crew was excellent, seats are never excellent"
Pros: "48 hours travel from Europe Thanks to sucky Delta airlines that are absolutely the most horrible company Never ever again"
Pros: "extra legroom of comfort plus zone"
Cons: "Bordung process runs smoother now that the order is made clear ahead of time. In jfk they did not have the columns marked “comfort” “priority? “Main 3”, etc, like they had at Reagan arpoirt in DC"
Pros: "Delta does an overall nice job."
Cons: "Food is OK. Service is friendly though. Comfort + was nice. Bathrooms were not great, smelled, could use a refresh."
Pros: "Crew was gr8, seats comfy and space between seats was great, great space for legs"
Cons: "The quality of the forks and knife, I had meat for dinner and the fork broke two times. Coffee needs to be a little more stronger. Keep it up!"
Pros: "Like the “lanes” for boarding; however, there was no announcement so some people did not know and did not line up and just cut in between those who had. Biscoff cookies are always appreciated."
Cons: "The WiFi was very cumbersome to use, despite the instructions. The monitors had a marked delay when touched, making the entertainment a challenge to use."
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Cons: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Pros: "Very friendly cabin crew. Comfortable and food was good and drinks and water was plentiful. I would highly recommend Delta for transatlantic flights,compared to so called 4* airline Aer Lingus, then Delta are a 6* in comparison"
Cons: "Flying from New York to Atlanta on business class there was no access to the lounge because I was not flying to Lima on the same day. I bought the whole international business ticket to Peru together, I don't understand why Delta consider my first portion not part of my international ticket!"
Pros: "Friendly and cheerful!"
Pros: "Food was decent and crew were nice enough"
Cons: "Seat space was small and cramped. Entertainment was poor unfortunately"
Cons: "We shared beverages The bathroom was barely big enough for a small person There isn’t enough room per passenger seat"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Cons: "We landed hours late and sat on runway for 1 hour. On top of that this plane was our 3rd equipment change."
Pros: "Efficient boarding"
Pros: "Beautiful new plane with large overhead storage, comforable seats and moveable aisle armrest."
Pros: "Nice equipment for the ride and pleasant staff"
Pros: "Wi-Fi on the plane is a nice touch."
Cons: "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
Pros: "Quick and easy boarding. Quick flight"
Cons: "Audio entertainment quite limited"
Pros: "Staff were friendly and worked hard."
Cons: "Seats were very basic and not as good as the low cost carrier I normally fly out of the UK. Very old and noisy aircraft. Seemed little control over how much hand luggage passengers were bringing onto the aircraft."
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Delta service and conford are great."
Cons: "Pay for wifi"
The check-in process couldn't have been worse. Besides they have no customer service to speak of, I wasn't able to purchase a 2nd checked bag prior to the trip, the app just wouldn't let me no matter what. I spent over an hour on hold waiting for a rep who wasn't able to help me. At the airport we politely asked the rep to help since we were unable. She flatly refused to do anything. When we asked to speak to a supervisor she said she was one of the most senior people there and if "We're still not happy she can give me a number to call where I can wait on hold for over 2 hours to be told the same thing I'm telling you now." Absolutely atrocious. First and definitely LAST time flying Allegiant.
awful service. not of kayak but of allegiant
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Cons: "Seemed understaffed at the airport, never anyone around to answer questions about why our plane wasn't even there until 20 minutes after we were supposed to have boarded. They finally showed up, but didn't mention that we'd be delayed (which I eventually found out thanks to a KAYAK alert). Kept telling us the flight would be 62 minutes, but it ended up taking forever. Probably not Allegiant's fault, but they acted like they wanted to hide the fact, rather than own up to it and apologize for the inconvenience as if they valued all of us as passengers."
Pros: "Crew was friendly but did not enforce wearing of masks and deplaning was chaotic to say the least with everyone pushing to get off the plane"
Cons: "Enforce the airline’s own policy of wearing masks. About 1/4 of the passengers of the waiting to get on the plane at PIE did not wear a mask in the terminal, even though it is the policy of the airport. Chaotic deplaning in BNA with all passengers rushing to the front of the plane trying to get off. Rock hard very narrow seats."
Pros: "Great crew. Everything was on time. Loved it"
Pros: "The passengers were spaced out, so we could actually social distance."
Cons: "Not all passengers wore masks. During a contagious pandemic. What the actual hell? Also, the tray tables are too small to use for anything, and we didn’t even get a free drink. Water and soda are so cheap, it’s absurd. I’d never take Allegiant again if they weren’t basically the only airline operating out of my town’s small airport."
Cons: "Major delays, no communication from airline"
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Pros: "Comfortable leg room"
Cons: "Delayed as usual"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"
Pros: "The crew was fantastic!"
Cons: "I wish there was at least a free beverage."
Pros: "Half empty and on time"
Pros: "Flight attendants were great."
Cons: "Bag check agent could have been a little more friendly."
Pros: "Price of ticket. Crew was efficient."
Cons: "Baggage limitations are not clear: especially when the ticket says no carryon luggage. What they mean is anything that fits under your seat and is under 20 lbs is OK. Seat did not recline. Leg room was poor."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Pros: "Great crew. Good on-time flight (early, actually). Smooth boarding."
Cons: "Standard no-frills gripes. Seat is tolerable but basic, no recline. No power, zero inflight entertainment, etc etc. They won't even give you a sip of water for free, which is just absurd in my opinion. They did give me a free cup of ice... so I guess ice + time = free water..."
Pros: "Price and timeliness"
Cons: "Airline broke the stroller we had. That could have gone better."
Pros: "Definitely the price. Boarding process was pretty quick. Flight attendants seemed nice."
Cons: "Left a little late, but still arrived on time, so that was okay. Seats aren't the most comfortable, but that's expected. Was still able to get a little nap in."
Pros: "Smooth timely flight without incident."
Cons: "As retired military we were to have assigned seats since we purchased our tickets but somehow our return tickets separated us by 2 rows & opposite sides of plane. We were supposed to be in an isle seat & a window seat in the same side & row. We do appreciate all Allegiant Air does for the military. Wish all airlines did what they do."
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "The flight was delayed 30 minutes"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Direct flight in less than 3 hours"
Pros: "Arrived on time after boarding was delayed. Great price/ you get what you pay for."
Cons: "No diaper changing station in any of the 3 bathrooms.flight attendants could have been friendlier"
Cons: "Baggage claim very slow"
Pros: "Great flight. Great staff."
Cons: "The seating is terrible. Everyone is like sardines packed away."
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "New plane!"
Cons: "Boarded too early!"
Pros: "On time and pleasant crew."
Cons: "Old plane,"
Pros: "Fast and efficient!"
Cons: "Everything was great!"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Pros: "Boarding speed and flight"
Cons: "Uncomfortable seats, does not recline, even water is for sale."
Cons: "All of the hidden fees. I was initially charged more than $200 over the price I was quoted on Kayak.com and then had to pay an extra $45 to bring 1 carry-on each. I do not plan to use Kayak.com again for these reasons and will not recommend this site to anyone"
Pros: "Very efficient service... actually a good experience."
Cons: "The airline nickel and dimes for everything."
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Good for Domestic travels"
Cons: "Our flight was delayed dor 10 hours."
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Cons: "Significant Delay"
Pros: "Evertything was on schedule ."
Pros: "The flight was on time and the staff were courteous."
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
Smooth flight and friendly staff on the airplane.
Cons: "Passengers were packed too tight. I had a woman put her but in my face while I was seated, and hit me in the head with her bag while she tried to get out of the way of another passenger."
Pros: "On time boarding, take off and arrival."
Cons: "Nothing. It was a short flight."
Cons: "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
Pros: "The flight attendants and the pilot were absolutely amazing!!!! The flight was nice and smooth i didnt even realize we were landing until we hit the ground. Perfect staff."
Cons: "The snack(maple cookies) weren't that great i would have preferred maybe pretzels"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "We landed 30 minutes early! Hooray!"
Cons: "The plane was not clean, tray table was covered in crumbs. During beverage service, flight attendant handed me a can that was so filthy I had to wrap it in a napkin to keep from touching the surface again and use hand sanitizer to get the residue off my fingers."
Cons: "Very small screens, poor service when flight was delayed from boarding hostess"
Cons: "an additional $75 for catching an earlier flight. Hated that!"
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Cons: "Flight was delayed, causing us to miss connecting flight."
Cons: "Can not really expect much on a short commuter flight."
Pros: "All Good."
Pros: "Newer plane it seemed."
Cons: "No meal on first Class ??"
Pros: "The entire team from check in until landing went over and aboard to ensure all passengers had a comfortable flight. Would consider flying with United again."
Cons: "The lines at the security check point were out of control. However the agents did thier best to keep the lines moving efficiently. I would also have liked to receive more up to date airline notifications"
Pros: "Great experience they make you feel at home"
Cons: "Ride was. Little bumpy due to weather but not your fault."
Cons: "There was very little AC"
Cons: "Wish small amount of tv cost nothimg"
Pros: "We were told that this was due to the weather at destination ( Newark) but the weather in Newark was fine. Hence, not sure if it is the airline ( United) or the air traffic controllers that caused the delay. United blamed the controllers. The Captain was very courteous apologizing many times for the delay ."
Cons: "They overbooked the flight"
Pros: "everything was normal - as should be, except we couldn't choose the seats"
Cons: "we had group of 6 with one kid. We came to the gate ~ 1.5 hours before boarding. How it was possible that we all were assigned the seats by one? Not even single pare of seats together! Even for kid! I asked officer on the gate - he said that nothing he can do. Sorry, I'll try to avoid United in the future"
Cons: "Small snack"
Cons: "We had to sit on the runway for about 40 and it was hot on the plane"
Pros: "Very uneventful, which is provably a good thing when you just want to get to where you want to be. Service wa excellent."
Cons: "Everything for a fee."
Cons: "No food"
Cons: "Seating was extremely uncomfortable.The seats were to straight"
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "It got to me to Atlanta fine. But going back to Newark was a nightmare."
Cons: "When I checked in at Newark, I upgraded my seat from 22 B to 7B for $55. I also paid $25 for my small piece of luggage. I was told there may be a lot of suitcases and it was better to check it. When on the plane, a stewardess came up to me and asked to see my boarding pass (which was scanned when I got onto the plane.) I gave it to her and she never returned it to me. I get an EMAIL while in Atlanta, saying my seat on the flight was canceled because I was a NO SHOW on the 27th to go down to Atlanta. I had the receipt of my seat upgrade, my receipt for the checked luggage, and the tag on the luggage. I called United who said I wasn't on the plane. After a long conversation, she said she fixed it. I get to the Atlanta airport on 10/31, and I was not in the system. I had to get a supervisor and they said my seat was gone and I may not be able to get back to NJ that day. After the agent called United Headquarters, they finally got me on the plane. I was told once again I should check my luggage and shelled out another $25. I then get to the gate, and the agent at the gate was asking for 10-20 people to check their luggage for FREE. That was it for me. I will not fly United again, and have already requested that my Executive Admin's not use United and use other airlines when they book business trips because I would hate for anyone to have to go through what I did. I am 44, have been flying since I was 5, and have never had anything like this happen and don't want it to happen to anyone else I know. I was disgusted by the whole situation."
Pros: "The flight was comfortable and cost efficient."
Cons: "The other flight to Newark leaving before ours and trying to get on that flight. With open seats. Yet getting told we can't board because your systems aren't able to process it. Thanks......."
Cons: "I didn't like that United changed the departure time and gate number an hour before boarding. Could have easily missed my flight."
Cons: "In general, all the crew and counter people are not able to say "good morning" or smile, besides a delayed flight made a really bad experience"
Cons: "I paid 6$ for wifi that didn't work most of the trip-and when it did work it barely worked. No point in letting people pay for wifi that won't work"
Pros: "Fast easy boarding. Friendly crew. Attentive pilot."
Cons: "Hot stuffy plane. Hardly any air circulation. Also we were given the last few seats on the plane which you cannot recline."
Pros: "I hadn't been on a United flight in quite some time but gosh this flight was awesome. Very comfortable lots of overhead bin space even had in flight entertainment. Would love to start back flying United more frequently"
Cons: "I truly have no dislikes so I can't come up with 50 characters I don't think"
Pros: "The crew was nice and friendly and there was room for my carry on luggage even boarding in group 4."
Cons: "Change of aircraft resulted in a middle seat, there wasn't any entertainment."
Pros: "Quick boarding."
Cons: "Snacks could be better choices, for the free one."
Pros: "It's funny that they try to sell you the entertainment .nobody buys it, nobody."
Cons: "The terminal was very hot and overcrowded"
Pros: "I had a flight home that was good. The boarding was smooth? The crew I didn't have interactions with the only came around once. No comfort at all. No food was served and I had to pay for the television, that's disgusting"
Cons: "I had to pay to use the television smh and there was barely any space to breath on the flight. The safety manual call for bending over in your seat in case of an emergency there is no space at all to bend over in your seat. I attempted this to see if it could be done and my head stopped at the top of the seat in front of me. So the travelers safety and comfort have knowingly been compromised for the company's greed"
Pros: "The boarding process and the fact that they left on time and got us in early. Also, all of the staff I encountered on both legs of the trip were all really pleasant and friendly."
Cons: "I really have no complaints, both legs of my flight went smoothly and quickly."
Cons: "Crew was in a rush to serve a simple drink"
Pros: "Overall Good Flight"
Cons: "Food selection"
Pros: "Great ticket price, friendly staff, relaxing flight, clean plane, fast travel time, smooth landing, free snacks n drinks"
Cons: "Food & drink on plane is expensive. No free tv/movie offers on plane"
Pros: "Hated it. No personnel for guidance or help. The One employee there was rude and non communicative Changed carousels without notification. My luggage ended up in another section of baggage and I had to walk in search occur helped by some foreign travelers from a different United flight."
Cons: "Baggage retrieval. Confusing. Rude employee. Unhelpful. My husband circled the airport 4 times while I hunted down my bag and found it in a different location. It was a horrible experience."
Cons: "I was in the last group boarding and the gate agent made me check my carry on bag. I explained it was important to me to keep my carry on with me on the plane. Instead of helping me make it work I was forced to check it at the gate. Upon boarding, there were plenty of overhead spaces for my bag. There was then a mechanical failure, a fuel pump that was faulty. This is not anyone's fault or at all controllable, but the way things were handled was ridiculous. There was 1 gate agent for 2.5 hours handling everyone who needed to re book. In my case I simply needed to cancel my flight (because I had already missed my meeting) and needed to get my bag brought up so I could go home. I was told I needed to wait in line. So I waited for 3 hours. Then waited another 1.5 hours for my bag to come up from bag check. The agents there were not all that helpful or concerned about my experience yesterday whatsoever. I will likely never fly united again and I travel a lot. I will also likely express my dislike for united to anyone I can going forward. In one flight, one experience, you lost this customer for good."
Pros: "My co flyer"
Cons: "Departing do late, and this is the second time on a row"
Cons: "Flight was late , and many other issues"
Pros: "The leg space was great."
Cons: "The wifi never worked in either of the planes. There was mechanical failure and we were laid over in New Jersey for 3 hours. I paid $1200 dollars for two tickets that were suppose to fly us out to San Juan from Atlanta but a layover in New Jersey had to happen first. However the lay over ended up being 3 hours vs 1 hour and we missed a night in our hotel because of it. We landed in San Juan about 3 am and we took United flight from Atlanta at 3pm the afternoon before so we were beyond frustaited being that it was our Anniversary and all. So I will try not to fly United EVER AGAIN."
Pros: "People only comment to complain. In my case, everything went smoothly and ahead of schedule. The pilots took advantage of tail winds and put us at the gate ten minutes ahead of schedule. The crew was professional, personable and did their best to make everyone as comfortable as possible."
Pros: "Nothing i thought it would be the price but that is not worth the headache to this trip. You pay for what you get."
Cons: "Not paying for carryons, having water to drink. Not so many changes and charges. I will never fly with this airline again"
Pros: "crew was really nice and was genuinely a comfortable flight over all"
Cons: "cabin service"
Pros: "They boarded passengers quick and accommodate passengers with babies to available open seats."
Pros: "Seats were comfortable and good amount of leg room"
Cons: "No fault"
Pros: "That it was a quick flight"
Cons: "If they didn’t charge for a snack or a soda after all the money that you spent"
Pros: "Speedy boarding"
Cons: "Very uncomfortable, seats are too close together and do not recline."
Pros: "on this leg of the flight, after changing planes, there was one little flight attendant who actually engaged guests and smiled a genuine smile."
Pros: "The crew was very pleasant"
Pros: "...NOTHING! I WILL NEVER PURCHASE A TICKET ON FRONTIER AGAIN!!!.........NEVER!!!"
Cons: "AT APPROXIMATELY 2 PM, FRONTIER CANCELLED MY 5:59 PM FLIGHT TO ATLANTA!!! LUCKILY I WAS ABLE TO PURCHASE A LAST MINUTE TICKET ON ANOTHER AIRLINE AND SALVAGED MY TRIP TO THE SCHEDULED REUNION!!"
Pros: "The crew was friendly amd helpful."
Cons: "The seat didn't recline well and there was no drink or food on the plane."
Cons: "Flight was crowded seats were extremely uncomfortable you have to pay to select a seat that doesn't recline."
Pros: "I liked that I got home in good time and that I was comfortable"
Cons: "Boarding was a little difficult, not through the fault of the airline but there was a passenger that had to be accommodated and it took a long time."
Pros: "staff was professional"
Cons: "Delayed by more than hour"
Pros: "Cheap flight"
Cons: "Poor service; carry on bag you had to buy; email saying that we had to show up 2+ hours before the flight, which meant I had to be at airport at 3:30 AM, for a 6:30 AM domestic flight; arrive 1 hr late into NY; misleading marketing about costs of flight"
Pros: "What's the point of charging cheap fares if your seating will suck, you will chrage me FOR ME TO CARRY MY OWN BAG and on top not even a soda is free??? Nothing to eat on the plane unless I am ok with Oreos and Beef jerky? Who told the CEO that this is a good strategy to get people to come back to it... NEVER AGAIN!"
Pros: "Cheap flight!"
Cons: "Maintenance issues on the ground, so didn't leave the airport for an hour and a half. Then due to wind conditions, stranded in the air for another hour. Missed a meeting I was supposed to be at. UGH all around"
Pros: "That the flight was cheap"
Cons: "Very uncomfortable Felt like a bus Too much time devoted to instructions by flight attendants and information about points for Frontier. There are so many hidden fees that does not really make the flight cheap. There is no ability to recline during the flight."
Pros: "Plan almost hit a Charlie before flying. Worst flight ever"
Cons: "They were just rude worst flight ever. And the seat is so uncomfortable"
Pros: "Hated the entire experience!"
Cons: "Flying with Frontier had to be one of the most traumatic experiences of my life. I arrived at the airport to find that they could not check me in when in fact my original Atlanta to New York plane had not left. The agent lied and made it seem like the plane left so I purchased a $99 ticket to Atlanta to Trenton, NJ, a local airport that was 1 hour and 46 minutes away from New York. I purchased the ticket and went to the LGA gate just in case and called the 801 number to be rebooked back on my original flight. The rep on the phone shared I would not be charged the $99 but today, 1/6/17 the charge posted on my credit card. I had to go to Trenton, NJ, send $33 for the NJ Transit, plus 2 Uber rides totaling $53."
Pros: "It wasn't over sold or a full flight and there wasn't time wasted boarding."
Cons: "Baggage fees and we hit turbulence during take off and the pilot never made an announcement. It was stormy in ATL so you'd like to be warned. The flight attendant eventually made an announcement after there were screams as the plane dipped suddenly creating a roller coaster drop effect. Also the seats were impossible to get comfortable in, the arm rests too small and they didn't go up so although no one was next to me I was trapped in my seat. Also because I was in an exit row it didn't recline. Oh and the reading lights are aggressive. I wish I'd packed an eye mask to block out that light and the light from the exit sign. Thankfully it was a short flight. The airfare is cheap but after you pay all the fees you might as well book on a more comfortable airline."
Pros: "the seating for which I paid $20 was spacious"
Cons: "I think this flight only leaves once in the evening from LGA and they couldn't get that right. I didn't realize there was a fee for carry-on and since I paid the fee round-trip, I might as well paid another airline that charged slightly higher for the entire trip. No complimentary drinks or snacks - really!"
Pros: "Cheap flight price"
Cons: "The flight was extremely rough and the stewards was slightly rude. Bag prices were outrageous."
Pros: "I liked the fact that the stewardess apologized after she realized that she assumed wrong."
Cons: "A stewardess yelled to get my dad off the plane because he was "drunk". This was not the case, he is on medication and needed to take it. I was very hurt and embarrassed because I was already concerned for my dad and there were many people on the plane. It was disappointing."
Pros: "That I was greeted that's it"
Cons: "Uncomfortable flight seats and tables are unmaintained"
Pros: "I didn't like it all I was booked for a job in NYC which I'm late getting to the staff was really rude"
Pros: "Quick and to the point. No messing around. Friendly workers."
Cons: "Paying for the bags."
Cons: "It was NEVER CLEAR to me when I booked the flight that I would later be charged $30 for a carry-on at the time of check-in. It may have been in some fine print somewhere (and even finer print for mobile phone users), but this is outright DECEPTIVE. Also upon check-in, I was led to believe that I could only choose a seat for a $10-$20 surcharge. It was NOT CLEAR that if I allowed random seat selection I could avoid this surcharge. SHAME ON YOU for HIDDEN COSTS."
Pros: "Quick boarding/deboarding, fast flight. Friendly and helpful crew."
Cons: "Cheap feeling seats, get what you pay for, a budget flight. No amenities beyond basics. Also, every seat is 'premium' and costs above your ticket value. Just tell me how much the flight will be up front, or provide a range. $7 for back seats, up to $30 for front seats. Also, do your homework. Carry-ons cost $30 each way."
Pros: "That I didn't miss my flight"
Cons: "The lady at the counter was very nasty not helpful at all. Then the plane took off a hour late..."
Pros: "It was a direct flight to my destination"
Cons: "They charge for everything : carry on , snacks , beverages ... Overall the flight wasn't that cheap !"
Cons: "Long wait times to drop off a luggage, late departure, long boarding time, no snacks, small hard seats, pay for everything"
Cons: "Comfort, they let standby passengers board and then took them off again once regular passengers showed up"
Pros: "Nothing. They did half their job."
Cons: "Their ticket counter at LGA is hardly ever open and when it is their employees are rude. They tried to charge me $410 to change a flight i originally paid $210 for. I tried to move it one day. Also, get ready for a 30 min sales pitch for their credit card. Talk about a captive audience. Garbage airline. Do not use."
Cons: "Late boarding and take off"
Pros: "Price was slightly lower than other airlines"
Cons: "No water was offered and seats were uncomfortable"
Pros: "The pilot was nice and the plane was very clean."
Cons: "One flight attendant was yelling all over the plane instead of politely walking up to guests and informing them that the overhead baggage holders were full. Also, there seem to be a mix up with seating as before the plane doors closed, this same flight attendant allowed a guest to move to another seat, only for the ticket attendant to walk back on the plane and inform the flight attendant that she needed those seats. I usually fly with Delta, American Airlines, and in my 30 years of traveling have I not seen such unprofessionalism with regards to miscounted seats and the way the flight attendant handled those customers."
Cons: "We were stuck at the airport for over 8 hours. Nobody gave us any information for a while. Nobody gave us any voucher for food or anything. I missed a really important event because I was stuck at the airport."
Pros: "Knowing up front before booking you will pay for everything. In the end the low price issn't really that low once you pay for everything else."
Pros: "Price real good if I hadn't been change $60 for luggage"
Cons: "Extra money for luggage tried to charge for carry on bag coming from NY $40rxtrs amt was more than Delta or Southwest plus flight return too late spent day in NY no one at baggage check-in at 10:45 had to wait until 2or3:00pm"
Pros: "I need and want a refund."
Cons: "Barbara, the manager at Hartfield/Jackson in Atlanta is very rude and has no compassion or interest in customer service."
Cons: "dishonest with customers on delay times, and not enough communication during delayed boarding and arrival time. Both flight departing from LGA and departing from ATL were two hours delayed."
Cons: "I paid $40 for a carryon bag that was not verified when boarding. In essence it was a waste of money."
Pros: "I like that the plane didn't crash. Other than that Frontier's service, from paying for your carry on and beverages and the ticket agents to the flight attendants was, I imagine, worse than a greyhound bus ride. I was able to download the frontier app and get my boarding pass, and make the flight (drenched in sweat from running through the airport) as they were closing the boarding door. Thank god for cardio and determination."
Cons: "There were five ticket agents at the counter when I got to the counter (an hour before my flight). All five of them were helping one person and talking to each other for about 10 minutes. Then one split off to help the next person in line - or just to get a laugh by telling the couple they weren't make their flight and they weren't going to drop anymore bags to the plane because we were close to the 45 minute cutoff before the departure time. Perhaps if they had been working as a team rather than a gang the whole lot of us would have been checked in on time. When I got on the plane (after asking folks in security if I could get in front of them and running like a madman through the terminal) the flight attendant was the pinnacle of passive aggressive annoyance. This was my first and probably last ticket I buy flying frontier."
Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."
Pros: "The flight was better than the flight going to Atlanta because the plain was newer and had better seats. The flight crew was great going and coming back."
Pros: "Great for traveling short distances. Got in and out very quickly. Very smooth take off and landing on the way back. We also got to be seated in the emergency exits, so we had much more space."
Cons: "Very small and cramped seating. Not for someone who is bigger. You have to pay for everything, but you don't need anything if you're only flying an hour and half."
Cons: "Had too wait over an hour to board. Too many baggage fees."