Cons: "WiFi didn’t work well, tv had to be reset"
Pros: "This time within the last couple months the trip a lot better."
Pros: "We arrived early"
Cons: "The entertainment system was missing at my seat. It was also down for the entire plane. The crew missed my row for drinks."
Pros: "clean plane, efficient crew, good value"
Pros: "Everything executed perfectly despite the 40 minute delay."
Cons: "No flight delay (40 minutes)."
Pros: "Comfort and food"
Cons: "The delays before entering the airplane so that we aren’t stuck"
Pros: "Loved the movie and tv show selections available"
Cons: "Direct TV did not work for me. Really wanted to watch the AFC championship football game but I couldnt because direct tv wasnt working."
Pros: "I boarded fast"
Cons: "flight attendant was moddy"
Cons: "Flight was delayed 90 minutes but the bigger issue is that after we boarded the crew told us that some paperwork needed to be signed but we didn’t leave the gate until 40 minutes later. The crew including the pilot never informed us as to what was going. Terrible communication. Also, in regard to myself, I was sitting in an Exit Row and the flight attendant came over to ask unless individually if we were willing and able to handle our responsibilities. Before each of us was ready to answer he said OK, turned around and left. What would have happened if we had a problem and someone in the Exit Rows had a concern?"
Pros: "Comfy seats with good leg room"
Pros: "Free wine , free coffee, quick flight"
Pros: "Wi fi and the tv made the time pass quick , seats were big , flight was quick"
Pros: "The seating space was just right, and thanks for the complimentary Sprite."
Cons: "The wifi/ flyfi did not work. The directv screen kept going offline. The complementary cookies ran out"
Pros: "Good snacks, was switched to an “even more space” seat"
Cons: "Changed gates without notification, got at email with delay notification but no information that the gate was moved from 5 to 25 until I went up to ask the desk staff since my departure wasn’t showing on the screen. Very loud engine for some reason. No USB a chargers on plane is old school"
Pros: "My wife were satisfied with everything."
Cons: "No reason to say anything, we were grateful to be there."
Pros: "Boarding was smooth, on time and efficient. The crew was friendly and they moved quickly in the cabin so not to disturb people sleeping on such an early flight."
Cons: "No information shared in a timely manner. More than 2 hour delay."
Pros: "Other than the delays good flight"
Cons: "The delay"
Cons: "Notified flight was delayed over 2 hrs.. while at airport outside of screening an announcement that they are boarding our flight.this is an hour plus prior to the time on the board. When I realized that my boarding pass was no longer on my phone I had to go to get a pass. Male/ White older, was totally negative and not helpful except to tell me he could get me out the next day. Other workers picked up the ball and got me a pass and escorted me through tsa... then we sit on the plane for another half hr before leaving. Ridiculous!"
Cons: "Tray broken Recliner broken TV On way down no functional TO much maintenance not done!!"
Cons: "We were delayed due to poor weather on takeoff and on landing due to airport traffic."
Pros: "The snacks"
Cons: "By the time we boarded in row 8 all overhead bins were full thru row 16. Made getting off more difficult when we had to get our carryons"
Cons: "Staff, legroom bterra chips"
Pros: "The crew were great."
Cons: "The people on the flight not so much. Barking dogs and screaming babies."
Cons: "A woman was boarding the plane with two babies and clearly struggling to get to the back of the plane. When she could not handle it anymore she asked one of the flight attendants to help her. She was refused assistance by her. Then the flight attendant came to the front of the plane laughing uncontrollably say, "OMG, did you see her having a meltdown...she was asking me to help." She proceeded to laugh for the next 20 minutes repeating that the woman was helpless. I was disgusted by the flight attendant's behavior and attitude."
Pros: "I like the new collaborative coffee option at the gate and the get-your-own-snacks option upon boarding."
Pros: "Everything was on-time and we arrived early with no problems. Wasn't expecting even snacks/drinks on a 45 minute flight, but they served them. Crew was even more friendly and helpful than usual."
Cons: "E-mailed me advertising a free drink on BOS-->LGA flights, but I didn't see that."
Pros: "ontime landed early smooth landing"
Pros: "The staff was pleasant and respectful even when some passengers were rude."
Cons: "Paying for headphones."
Pros: "Free beer!"
Cons: "Nothing, it was excellent!"
Cons: "My overhead light didn’t work. My seat mates tv didn’t work. We were in 13 A & C"
Cons: "Plane was delayed...they inform passengers of the delay, then set back to the original time. Horrible. This airline stinks."
Pros: "Efficient boarding process. Flight Attendants happy to be on board with you."
Cons: "Nothing not to like."
Pros: "Pretty good leg room and on time"
Pros: "Flight was delayed and it was almost impossible to change terminal and to pass security check. Had to ran with my hand bag"
Cons: "Poor management"
Cons: "Flight was delayed by 80 mins and then we had to taxi for an additional 45 mins. We were supposed to arrive at 9:40, we did not get off the flight until 11:45pm."
Pros: "Polite crew. Flight on time."
Pros: "Seats were comfortable"
Cons: "Smell in the air"
Pros: "In flight TV service, snack options and free carry-on"
Pros: "Good boarding and got to my destination early"
Pros: "the atmosphere, appearance of lga, the wheelchair service attendants-kind, courteous and attentive."
Pros: "Comfortable seats. Good wifi most of the flight. Usual JetBlue professionalism."
Cons: "Not JetBlue's fault but we had to wait on the runway about 45 minutes because of weather issues up north. Otherwise a great flight."
Cons: "My flight was delay more than hour it wasn't pleasing experience"
Pros: "Overhead space"
Cons: "departure was very late same thing happen coming back they were late,but the most upsetting was that they lie insulting our inteligent."
Pros: "miss the flight, plane was at the tarmic, door was not close, supperson supervisor was in the plane but gate was close, person at the gate did not try to contect the supervisor, thats not helpful at all"
Pros: "I actually enjoy riding with JetBlue all the time. This flight would've been excellent if it weren't for the children being overly loud, thankfully I had a set of headphones. This flight had a lot of children on it. Other than that I couldn't really complain."
Cons: "Flight delayed and couldn't land at la guardia. Had to get a taxi to get back to laguardia because it landed inJFK"
Pros: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Pros: "The crew was very friendly and it was a day fast flight."
Cons: "No back of seat entertainment."
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Cons: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Pros: "On time, comfortable flight. Great crew and service."
Cons: "Nothing. Everything was great."
Cons: "Not cancelling our flight"
Pros: "Don’t wait to much"
Pros: "The free movie/entertainment system"
Cons: "Leg room limited, but seats were ok"
Pros: "Crew was nice and welcoming"
Cons: "Well, if our plane had been leaving on time it would've been superb."
Pros: "Crew was friendly, cabin was clean."
Cons: "No Tvs"
Cons: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Cons: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Pros: "Arrived on time and smooth flight though it was completely full"
Pros: "Great service!"
Cons: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Cons: "The crew was terrible & rude."
Pros: "The flight itself was fine, boarded on time and arrived on time."
Cons: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Pros: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Pros: "I arrived safely."
Cons: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "insufficient overhead luggage space"
Cons: "Delayed for no reason"
Pros: "Flight attendants were excellent!"
Cons: "That's the flight is clean"
Pros: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Cons: "No food was offered."
Pros: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Pros: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Cons: "Took too long to board the plane. Wifi never connected."
Pros: "Very clean plane and comfortable. Great friendly crew and very good service."
Cons: "Wifi service was slow but acceptable. Not a big issue."
Pros: "Arriving in 2 hrs from Orlando to laguardia!"
Cons: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Pros: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Pros: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Cons: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Pros: "No fee to get on an earlier flught"
Cons: "When I tried to rebook online this flight was not an option"
Pros: "Got lucky, and got an upgrade!"
Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Pros: "the plane crew were nice"
Cons: "ok wont fly delta if i can avoid it"
Pros: "Pleasant crew, newer plane, and very efficient travel time"
Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."
Pros: "Smooth flight"
Cons: "The entertainment on the app, bring back the good old tv's on the flight"
Cons: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Cons: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Cons: "No in flight entertainment"
Pros: "The customer service of the middle aged White frmale FA"
Cons: "The seats were small"
Pros: "Clean, modern plane, friendly crew, great service"
Cons: "I liked it all!"
Pros: "Friendly crew,boarding is fast and easy."
Cons: "FLIGHT WAS CANCELLED AND WE ENDED UP BEING2-1/2 HRS LATE"
Pros: "They were able to get us on the flight in first class"
Cons: "That it took over an hour for them to get us on the flight that we had purchased an airline ticket for. The flight was oversold by five people and although there were first class seats available, the agent initially wasn’t willing to give them to us without upcharging us for them. No way we were going to get upchargwd for something that was not our fault!"
Cons: "That they may only fly seasonally to Santa Barbara I hope that’s not the case."
Pros: "It didn’t smell bad"
Cons: "It was way too cold and my seat was broken so it didn’t recline"
Pros: "Boarding was a breeze. The staff was friendly and fast. The seats were comfortable (although, I am 5’2”)."
Cons: "I can’t complain this time around!"
Cons: "I was not informed about the delay, no on board entertainment, missed work due to delay and landed 2 hours late!"
Cons: "The flight was delayed for several hours due to a severe thunderstorm from MSP to JFK. The airline crew failed to update all passengers so most of us were just aimlessly pacing around the gate. The team was very disengaging, not sincere, and not professional. This was definitely a -1 customer experience as many customers complained, missed connecting flights, or like myself - had to call my office at an ungodly hour and explain that i’d be missing work"
Pros: "Good value and all went smoothly."
Cons: "Sooooo cramped. In"
Cons: "Many things. Did not tell me that even carry on was a 25.00 charge. After check in, counter woman at Sun County sent me to a security station on a far side of airport that was closed. Plane delayed. Plane bathroom issues"
Pros: "Nice Staff"
Cons: "They charge for everything the planes are a bit outdated, boarding is backwards they load middle bank then front very weird."
Pros: "Every thing. Speedy check in. No hassle boarding."
Pros: "The crew was friendly and boarding was quick, seats were comfortable and plane was clean"
Cons: "No snacks included, bags of pop chips was $3. No entertainment on the plane (I ended up just sleeping anyway). They didn't have space for everyone's carry on and asked for volunteers to check their bags but didn't enforce any rules for people who had 3+ carry on items"
Pros: "4 1/2 hour late boarding! Missed my connecting flight and was stuck!"
Cons: "Had a 4 1/2 hour delay from Minneapolis to NY city. Which of course cause me to miss my flight to Europe. There was no attempt to find another flight that would get me there in time. By the time I got to NY it was close to Midnight, and the only hotel available was 40 mins away from the airport at an additional cost of $270 for the room and uber rides. No compensation even offered or provided for extra expenses they caused by us leaving so late. Thank you Sun Country for starting my vacation off so well."
Cons: "Not sure who's problem it was was Baggage missed connection in JFK, see next flight review for details."
Pros: "More friendly cabin crew a must for sustaining the airlines business.!!!"
Cons: "The toilets needs to be cleaned at more freqfrequency."
Pros: "Flight was on time and I had a seat. I got to my destination safely and had a restroom available and food for purchase. It's exactly what I signed up for."
Cons: "Seat space was smaller than most airlines when the person in front of me reclined."
Pros: "se above"
Cons: "I had to reschedule my flight - I felt they took advantage of me when they calculated the fare -"
Pros: "The pilot came out and said hello to everyone before the flight."
Cons: "Domestic flights charge for food."
Cons: "The flight attendants were pushy and rude. There are no charging plugging in between seats and the seat s aren't very uncomfortable."
Pros: "Great airline, friendly staff, always an easy and reliable airline out of and into Minneapolis."
Pros: "Crew kept passengers informed about delays and why they were happening."
Cons: "Weather delayed flight by 2 1/2 hours."
Pros: "Direct flight is always great. Exit row seats with more leg room is nice. My knee doesn't hurt when I can stretch out my leg."
Cons: "No complimentary snacks. No entertainment options."
Cons: "I arrived to the airport about 50 minutes prior to departure due to an unexpected delay. After a poor experience with the online check-in tool (it failed to allow us to check in & wouldn't let me purchase a checked bag), my girlfriend & I made it to the check-in desk about 40 minutes before departure (which has never been a problem with any other airline). The receptionists practically laughed at me when I asked to check in, and without missing a beat or even checking anything on the computer, they told me that the plane was already on the runway waiting to depart. We asked if they could help us book a make-up flight, and they practically laughed again and said, "Yeah, for next Sunday." I found this hard to believe that the plane was on the runway so early. The whole experience was very unpleasant, and we received little help from them. After a half-hour wait on the phone, I was offered a voucher for another Sun Country flight. Very dissatisfied with this. I appreciate the direct flight from MSP-SAV, as I don't think any other airline offers it. But I don't think I'll fly with Sun Country again."
Pros: "Crew was nice & friendly"
Cons: "I didn't have the food and I didn't see an N/A rating. There was no entertainment"
Pros: "Cheaper checked in baggage compare with competitor"
Cons: "No complimentary snack and no entertainment"
Pros: "Same as the previous feedback"
Cons: "same as the previous feedback"
Pros: "I like the staff. Very warm and helpful."
Cons: "I didn't like how cold it was"
Pros: "Can't really complain re: a direct flight for less than other airlines charge for a flight with layovers. Large, comfortable plane with good food. $25 for an exit row seat was worthwhile as I had 4 rows(!) to myself. Flight attendants were great."
Cons: "No in-flight entertainment. When I chose my seat online, I was made to believe it was basically a full flight (only ~3 seats were available and they were all middle seats) so I spent $25 on an exit row seat. Once we boarded, it became apparent that there were a TON of open seats and I would have been able to get an aisle. Kind of sketchy for them to misrepresent the seating like that."
Cons: "While I appreciate that amenities need to be cut back to keep costs low, it would have been nice to not have to pay $5 for a blanket."
Pros: "Most aspects of the experience were without flaw for mishap. The entire flight was comfortable. Boarding was easy and we were not nickled and dimed throughout the trip. The luggage accommodations were reasonable and transparent."
Cons: "The flight was delayed almost an hour. Baggage service at JFK was not good."
Cons: "My departing flight was delayed 1.5 hours and my return flight was delayed approximately 2.5 hours. No explanations were ever given as to why we were delayed. Also, you'd think after being delayed for that amount of time we'd get an apology or some "thanks for your patience" pretzels, but no. Drinks and snacks still come at a price. I won't be flying this airline ever again."
Cons: "The flight attendants were sitting in the back forever and would not serve the cabin. Then they took forever once they started. It was like they were on so motion. Someone even tried to get a drink after waiting so long and they were shunned away..."
Pros: "On time. Great staff. Leaves from a nice smaller airport."
Cons: "Was disappointed that when checking in online - we were forced to have to pay an additional cost for each seat on the departing and return flight."
Pros: "With no additional charge Sun Country gave me a free upgrade to first class, an amazing experience that really brightened my day! On top of perks like a tasty breakfast consisting of a chicken feta and mushroom omelette, pastry and fresh fruit, the staff was absolutely amazing and all of my needs were taken care of before I knew I even needed anything. Really, it was such a fantastic experience!"
Cons: "I have no complaints"
Cons: "The flight could have taken off, storms in NYC yes, but other airlines flights were able to avoid and get in the landing queue much easier, without boarding on and off a hot plane.... likely not go with Sun Country again...."
Pros: "Thank you for all you do."
Cons: "Thank you for all you do not do."
Pros: "Not much. I liked that the plane landed me home safe, even though it was a very rough landing"
Cons: "I arrived to the airport extra early, chose a window seat purposely because I'm a very nervous flyer and need to see what's surrounding me. When I went to board the plane, my ticket wouldn't scan. So I had to bring it back to the desk and the lady changed my seat without saying a word. I asked why and she said, unpleasantly, there was a mistake made by checkin obviously. Not even an I'm sorry. And not only was my seat changed, it was changed to the last row of the plane (literally row 26, the absolute last row) and the middle seat. There was no entertainment offered until way into the flight, mind you it's only a two hour flight. The flight crew had no control over the pass angers and were yelling at them almost the entire flight."
Pros: "With minimal problems it got me where I needed to go."
Cons: "We were in the international terminal at Minneapolis which had very few stores to look at. We were provided with a drink on the flight but any snack had a cost. There was a hierarchy of seats with additional costs."
Pros: "The crew was very courteous and friendly"
Cons: "I thought that for the amount of money that this flight costs, there should at least be a free snack; especially if there is a delay"
Pros: "Flight attendants were very attentive and kind."
Cons: "My tray table was broken so I couldn't use my laptop on the flight and lost working hours. My armrest was also broken making the entire seat pretty uncomfortable. There was less foot room than other airlines I fly."
Cons: "Let me start by saying I understand that airlines dont have it easy. Thinning margins, regulations, and insane competition. Sun country delayed their flight (claiming weather, despite no reports) and I missed my connecting flight. Prior to the flight, I told the agent that I would miss my connection and that I should fly later. But they insisted they would hold the connecting plane. I and a dozen passengers were rudely told that we were on the morning flight, and it's up to us what to do over night. Any major airlines would have covered the hotel, and the agents would have actually empathized with passengers. Sun Country is not a quality airlines."
Pros: "the trip was fairly short"
Cons: "computers went down, a 45 minute delay, long lines, no entertainment, something to drink, no snacks, crew didn't talk much, didn't say hello or good bye, or thanks for traveling with us. Didn't announce local time on return flight. They airlines and crew did their job, that was it, no more, no less. Airlines charge to pick a sit, when you buy a ticket to fly, they upcharge for luggage, they charge to sit with your husband and child, they know how to charge, they know how to delay a flight, they know how to put you through body search, but they can't say hi or good bye, don't worry, the other airlines don't either. What you people need is competition."
Cons: "The boarding process felt very slow."
Pros: "I like being able to upgrade for a reasonable amount. It allows you a free bag, early boarding and first class seat and a meal."
Cons: "The web site was almost unusable. Could not update personal info, or enter TSA number, or upgrade on it. Had to wait on phone for 30 minutes in order to do all that with a real person."
Cons: "I tried throughout the day to check in for the flight and pre-pay for a checked bag because it was cheaper to pre-pay on-line. Something was wrong with the Sun Country website, and so I wasn't able to do it. Naturally, they charged me the higher price for the checked bag because I was paying at the terminal. I told them that I had been trying all day to pay on-line, but they said that they could do nothing about it."
Cons: "Better bathroom access for premium economy"
Cons: "Delayed as usual."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Crew service; food and general customer service"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "Everything was good!"
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "I had little leg room"
Cons: "Having a crew ready"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "Crew was very experienced."
Pros: "Boarding, crew, frequent refreshments."
Cons: "Entertainment was virtually non-existent"
Pros: "Nice seat. Good food. Good service."
Pros: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "Pleasant and helpful staff"
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Pros: "Just about nothing."
Cons: "Aged plane, aged bitter crew."
Cons: "The flight was late"
Pros: "Arriving on time for the next connection"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Pros: "Not much"
Cons: "Older plane"
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Pros: "The flight was good crew members was nice and professional."
Cons: "No screens"
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Cons: "Charge for changing date"
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "No gluten free snacks"
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Cons: "Not allowed single single baggage,"
Pros: "Great crew. Everything was on time. Loved it"
Cons: "Covid travel. Had us board an hour before take off and the back half of the plane was 100% full. Every seat including middle seats. 15 min before take off they allowed passengers to take empty seats and spread out."
Cons: "Allegiant plays games with seating to try to milk more money from passengers."
Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"
Pros: "Fantastic! Smooth sailing!"
Pros: "Half empty and on time"
Cons: "Crew unfriendly. Flight attendants and pilots never acknowledged us or said hello or thank you."
Pros: "This flight itself met all expectations and I am very pleased with Allegiant."
Cons: "Communication & Technology @ check-in. I was never able to check in using the Allegiant phone app. Reason never communicated. Unable to check in online. Finally after a long hold over the phone I reached an agent who explained the system was updating. Bad set up. Could have been communicated!"
Pros: "Inexpensive and efficient"
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Pros: "No leg room & very misbehaved children sitting behind me. The children screamed the whole time, kicked our seats, and the mother had no control. If you are any taller than 5’9”, you may want to consider an exit row seat to have room for your legs. My knees were jammed in to the seat in front of me."
Cons: "Delayed due to weather"
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "The flight was delayed 30 minutes"
Cons: "I bought a flight that I had to end up cancelling - when I called to cancel - within the 24 hour period, they would not let me cancel despite text on my confirmation saying that there would be a free cancellation within the 24 hours. Extremely annoyed that there was a blatant miscommunication. I did not end up going on the flight but was unable to get a refund which seems ridiculous given that there was text on the website explicitly saying this was their policy."
Pros: "Great crew fast service and flight smooth !"
Cons: "I’m tall and have some back issues I found the seats very close and not too comfortable ! I tried to get A seat by the emergency exit but wasn’t early enough on my pick !"
Pros: "To be honest nothing"
Cons: "Missed flight any no one was willing to help us pure BS"
Cons: "Baggage claim very slow"
Pros: "Great flight. Great staff."
Pros: "Passengers were fun"
Cons: "Need entertainment"
Cons: "The flight was delayed 9 hrs. We were going to NYC for 2 days. We missed an entire day--- cut our trip in half."
Pros: "Flight crew were very polite and we received free soda. Free booze however would have been more appropriate after spending my entire New Year’s Day in an airport."
Cons: "Reviewed 9 hours because a crew member didn’t show. Was originally told 6 hours delay only 20 minutes before the flight was due to leave. Received two $8 meal vouchers and rude and slow service from the entire ground crew."
Pros: "terminal small and easy to navigate"
Cons: "flight was late because of a "valve issue" in terminal, then on the plane pilot tells us its a computer issue and just needed to "reboot" plane computer because it's a computer with wings. Not sure if either of those reasons were true."
Pros: "Easy to book. Easy to check in. Inexpensive. Flight on time. No frills flight, which in my opinion was great. I have no complaints. Overall a great experience."
Cons: "No complaints"
Pros: "friendly helpful staff. on time. safe."
Cons: "my suitcase went to the WRONG destination. very inconvenient and expensive. also plane interior was pretty shabby which made me wonder about the engines, mechanical etc."
Pros: "New plane!"
Cons: "Boarded too early!"
Cons: "Allegiant needs to put more than just school bus seats in their aircraft."
Cons: "Flight cancelled on the way to the airport due to weather. Weather wasn't due to turn bad for 36 hours."
Pros: "The view through a milkey-filmed window."
Cons: "Airplane would have been nicer and lighter if the 4 attendants would have cleaned it."
Pros: "Flights were all on time"
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "Good for Domestic travels"
Cons: "Our flight was delayed dor 10 hours."
Pros: "Loved their crew and the way they contacted you over the internet to remind you to check in, etc."
Cons: "NOTHING BAD TO SAY-a 3 1/2 hour flight on a comfortable, well piloted plane beats a connection from LAX that ends up being 8 hours for travel that day all hollow!"
Pros: "No complaints about the trip to Newqrk. Everyone was very helpful and patient since I am an unexperienced flyer."
Cons: "I didn't like thinking I was paying one price then paying another or buying insurance that would have been useless since it doesn't cover anythIntg."
Pros: "The price of the flight was cheap, but i know why. You ended up paying for your carry on luggage, ypu pay for seat assignment if you want to guarentee sitting with you party, you pay for soda. My flight was 1.5 hours late, due to mechanical problem. Plane was janky and it felt like it STILL needed repairs."
Cons: "Low airfare."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "At least I arrived to Oakland eventually. A one hour flight turned into a 7 hour wait and flight"
Cons: "7 hours from Vegas to Oakland. I could have driven. I deserve a reufind voucher"
Cons: "Significant Delay"
Pros: "Evertything was on schedule ."
Pros: "The flight was on time and the staff were courteous."
Cons: "Paying for my carry on bag."
Pros: "everything was organized, friendly and right on time"
Cons: "seats are an in thick. also, too much talking!, why do you need to tell people abc are on the left, def rt three times? they re marked and a few tines not to queue by the bathroom? and in and on... after the safety fdrill, pipe down, its annoying!"
Pros: "Didn't have any problems. Flight was on time departing and returning and non-stop."
Cons: "When I booked my flight, the website didn't give me an option of whether I had a carry-on or checked bag."
Cons: "Seats were made of stone."
Pros: "The direct flight"
Cons: "The seats were a bit hard"
Cons: "The flight was delayed 8 hours"
Pros: "Having all the rodeo people going to the rodeo to Las Vegas"