Seems like the seats and comfort gets smaller.
The check-in process couldn't have been worse. Besides they have no customer service to speak of, I wasn't able to purchase a 2nd checked bag prior to the trip, the app just wouldn't let me no matter what. I spent over an hour on hold waiting for a rep who wasn't able to help me. At the airport we politely asked the rep to help since we were unable. She flatly refused to do anything. When we asked to speak to a supervisor she said she was one of the most senior people there and if "We're still not happy she can give me a number to call where I can wait on hold for over 2 hours to be told the same thing I'm telling you now." Absolutely atrocious. First and definitely LAST time flying Allegiant.
Pros: "Crew was awesome!"
Cons: "It was a great flight!"
My only real issue was that when I booked this flight through Kayak, I somehow booked via BudgetAir.com (though I was on your website.) Due to this, I was unable to access boarding passes coming or going via the Kayak app, or the Allegient app. Luckily I was able to print them prior to leaving home (and the resort printed them for on the way back), but using this site is definitely something I'll have to consider for my trip. I should have been able to access boarding passes electronically via the app regardless.
Pros: "Crew was friendly, just wish they would offer a full can of soda or a water after a 3 hour delay."
Cons: "Leaving on time, but that wasn’t Allegiant fault. The 3 hour delay was all weather related."
Pros: "They sat my family together and the crew was amazing."
Cons: "The seats are really uncomfortable and the flight was really packed with all this covid stuff."
Cons: "Major delays, no communication from airline"
Cons: "It wasn’t explained to me that Zone 2 allowed no storage of bags overhead. What was that $50 fee for? Hidden fees confusing."
Cons: "The landing. the approach was so rough. I've flown 6 times this year. And that was the roughest approach ever"
Pros: "Half empty and on time"
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Flight attendants were very kind, attentive and caring. There was a special needs girl in the same row as me that was by herself and they were always making sure she was okay and comfortable as well as the rest of the plane."
Pros: "Crew was friendly, boarding process was easy, spacious aisles"
Cons: "The seats do not recline and are not very comfortable. Drinks and snacks are not complimentary"
Pros: "The price was excellent."
Cons: "The flight was delayed for two hours."
Pros: "Original low price for reservation"
Cons: "Large amount of additional fees making the original 'good' price not so 'good'"
Cons: "Free cokes, water, and peanuts would be great."
Pros: "The crew was very nice."
Cons: "The AC was broken - only the front half of the plane was getting it. The back half was very hot."
Pros: "Nothing. It is a cheap airline and it shows. It is the worst airline I have ever flown."
Cons: "The crew was okay but it must be depressing to work for a company where you cannot get a glass of water without paying for it. I had never flown allegiant and was not prepared for paying $50 for my carry on bag."
Pros: "The crew was great. The flight arrived early and boarding was smooth. Seats were not that great. Would definitely fly with them again."
Cons: "A free beverage and snack."
Pros: "The plane, the crew..."
Cons: "Seats wider"
Pros: "The crew was friendly and the price was low."
Cons: "Communication during our delay."
Cons: "Runs late but no updated to arrival board, the attendant was rude when asked what time they thought the plane might be leaving."
Pros: "For exception of price there is nothing I liked about"
Cons: "Uncooperative ground crew App doesn't work if you are not from the US"
Pros: "Affordable but no free water or snax"
Cons: "Cheap feeling seat. Thin plastic shells packed tightly together. But hey- its cheap!"
Pros: "The plane was very clean and well lit. The crew was excellent. Very friendly and nice."
Cons: "The seats are pretty uncomfortable. They are so close together and there is no room to store anything. The tray tables are a joke, you can't even fit an iPad on them. The bag check process was trouble at both legs. They have lower weight limits than the major carriers and that really should be highlighted better when you book with Allegiant. Also, bag checkin for the flight I was on started at 7:45am. There were only 2 people at the checkin counter and one of them was busy doing something and ignoring the customers. So that was a little annoying."
Cons: "The flight was delayed 30 minutes"
Pros: "Timing was good"
Cons: "Not a glass of water was offered. Who wants alcohol in the morning?"
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Cons: "Baggage claim very slow"
Pros: "Great flight. Great staff."
Pros: "Airport and onboard crew were nice."
Cons: "It was myself, my wife, and our 18 month old son. The trip was a complete disaster. The first delay was from 12 noon to 7:30 pm because the plane was unavailable. We left the airport and returned at 6 pm for the 7:30 pm departure. The plane was "available." We checked our bags, found our way to the gate, and eventually boarded "ontime." Instead of taking off, however, we sat on board the plane at the gate for 2 hours as work was being done. The work was first called "maintenance," then "a small error code." The captain teased us by saying "folks, just a few more minutes and we should be departing." The crew nourished us with a dixie sized cups of water and Chex mix. Then finally the airline gave up and deplaned everyone. Once deplaned, it was explained to us that they couldn't clear the error code, so they couldn't use that plane. But there was another plane coming from Las Vegas to use so that we could expect a departure around 12 midnight. 12 midnight rolls around. Nothing. 12:30 am. 1 am. Finally, a plane arrives. But then the airline holds us up yet again - turns out we can't depart after all because the arriving airport shuts down at 2 am. Gee, they didn't know that before making us wait another 3 hours??? Now they're offering a refund to anybody who wants one, as well as a hotel for the night and the promise of a flight at 2:30 pm the following day. At this point, many of us are looking up alternative flights to Eugene and even Portland. A $1,000 extra for us. We're not sure whether we can trust Allegiant to have an actual plane ready to go the next day. And we're too tired at that point to even ask why the next flight would be at 2:30 pm rather than first thing in the morning. So finally we line up to get a hotel voucher and find our way to the hotel. It takes over an hour to checkin at the hotel because it's the middle of the night and 150 people just showed up to checkin. We finally get to our room at about 3:30 am. I'm amazed at how well our toddler held up sitting on an airplane for 2 hours, sitting at the airport for about 6 hours, and waiting to fall asleep all night. We eventually made it back to the airport the following afternoon and, praise the lord, made it to our destination. Allegiant - NEVER AGAIN!"
Pros: "It was easy to book. And they helped me make changes to my flight schedule without charging me"
Cons: "Everything else is charged... from the in service beverage cart, to your boarding pass. Your baggage. Everything you have to pay for. So just be prepared for that."
Pros: "The staff was nice, kind of, but also unprofessional at time."
Cons: "My flights were both fine but the flight from Fresno to Las Vegas was such a disaster! They switched planes so the majority of the people did not have a seat because the plane did not have any B seats. It would have been nice if ANYONE had made that announcement before we boarded to avoid confusion. Also, the fees are ridiculous! Your app is not user friendly at all! Who the hell charges for a carry on bag?! Are you kidding me?! The directions on the app made it sound like the $17 charge was for an additional carry on item, not the allowed one carry on item. So, when we went to check in and I was told I would have to pay $50 for my mother's carry on, it was livid! Also, are you serious with the $5 fee to print a boarding pass? I will NEVER fly with Allegiant Air again. That is absolutely unacceptable. I will say that the staff was pleasant but the airline is inept and inefficient. The reason I will never fly this airline again because of what a rip off the fees are. Allegiant Air, you should be ashamed of yourself."
Pros: "I had 44 min they wouldn't give me my boarding pass then the flight was delayed to 5:30 and they still wouldn't allow me up."
Cons: "We were moved gates a few times. Delayed a few times, finally on a plane and they deboard the whole thing. No one seemed too apologetic at all. Pretty much who cares, after spending money and being moved all over seeming like they cared would've been nice."
Pros: "Flight left and arrived on time. Boarding was OK."
Cons: "Not even water provided on flight. I miss amenities."
Pros: "Price of flight and it was non stop to Fort Wayne, IN."
Cons: "Flight was delayed 60 mins, no explanation given. We flew in a Sun Country Plane instead of an Alliegiant plane. Sun Country had more leg room and free non alcoholic drinks. So it was worth the delay and plane change. Made it safety to Fort Wayne."
Pros: "Considering the fare was advertised between $350 and $700 with other carriers on Kayak, I took this one for $179, roundtrip, direct from LAX to Grand Junction."
Cons: "When the crew runs to get coffee in the terminal, make sure to do the same. I brought some snacks, but wish I had brought coffee. The man next to me kept creeping into my space which was incredibly annoying, but it was a relatively quick flight. Beats the two day drive from L.A. to Colorado."
Cons: "Worst plane trip. I am a bigger girl, and I could not even buckle my seat belt due to the size of the chair. I have never had this issue on any other plane flight. It was incredibly noisy, and rough ride. I will not travel again."
Pros: "The crew was plesant and helpful."
Cons: "The flight was delayed 35 mins. Then we couldnt get luggage when we arrived because of lighting. We were told to go one place and our luggage was taken somewhere else."
Cons: "Our flight was delayed dor 10 hours."
Cons: "Two planes of passengers in gate area delayed takeoff without warning or information."
Pros: "Arrived an hour before flight. Check in took 25 min and tsa 30 minutes. Tried to go through expedite line but agent refused to let me even though flight was leaving in 30 minutes. I have received better treatment in new York airports than here in Myrtle Beach. Who would have thought. There were 3 others that missed the flight. Why would they not just let's be expedited?"
Cons: "See above"
Cons: "Significant Delay"
Pros: "Evertything was on schedule ."
Pros: "Great price ."
Cons: "Landing in Austin and having to walk down a wet slippery ramp and then across the tarmac in a thunderstorm ... got VERY wet . How about a cover ?"
Cons: "Delayed the flight for 7 and a half hours. They then tried to not refund my money"
Cons: "Did not fly the had to change the flight frontier website does not work with safari. I change the flight an hour after I mad the flight and they said because I did not use google chrome that the change were not made they waned me to pay 402 to change a flight that I booked for 194. I could have bought two more tickets for 284. The told them that is what I need to do. By the revues I saw on line the did the same thing to at least 10 other people. Frontier said that a customer only has 4 hour to make a change to a flight. I talk to sever travel agents and was told we have 24 hours."
Pros: "Boarding from ATL was swift."
Cons: "Local agent at baggage claim in MCO was rude and condescending."
Cons: "Someone stole a coat out of my checked bag."
Pros: "Arrived in one piece"
Cons: "Departure was approximately 40 minutes late due to the plane arriving late. If you fly Frontier it’s you know... business as usual. I fly a lot and every other time with this airline has the same issue. Upon arrival we waited approximately 32 minutes until we were able to deplane. Crew unapologetically explains that since plane is going to maintenance we are at a shorter gate hence the delay - it is what it is. We are getting off some makeshift jetway. What?! At this point the passengers are ready to walk down the tarmac. I’m just glad it’s over."
Pros: "There was plenty of overhead cabin space"
Cons: "The delays, the lack of access to the mostly empty overhead cabins unless you had paid for them and the far away gates"
Pros: "I didn't like anything."
Cons: "The plane smells, the air quality is staler than the norm, the seats are uncomfortable, the people who work for frontier are rude and no one will accommodate you for anything."
Pros: "I matter it safely"
Cons: "Horrible seats"
Pros: "Cheap flight"
Cons: "Poor service; carry on bag you had to buy; email saying that we had to show up 2+ hours before the flight, which meant I had to be at airport at 3:30 AM, for a 6:30 AM domestic flight; arrive 1 hr late into NY; misleading marketing about costs of flight"
Pros: "The smooth take off and landing."
Cons: "Uncomfortable seats, tight fit, snack options"
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "It wasn't over sold or a full flight and there wasn't time wasted boarding."
Cons: "Baggage fees and we hit turbulence during take off and the pilot never made an announcement. It was stormy in ATL so you'd like to be warned. The flight attendant eventually made an announcement after there were screams as the plane dipped suddenly creating a roller coaster drop effect. Also the seats were impossible to get comfortable in, the arm rests too small and they didn't go up so although no one was next to me I was trapped in my seat. Also because I was in an exit row it didn't recline. Oh and the reading lights are aggressive. I wish I'd packed an eye mask to block out that light and the light from the exit sign. Thankfully it was a short flight. The airfare is cheap but after you pay all the fees you might as well book on a more comfortable airline."
Pros: "We never took the flight as we waited in the airport 2 hours from boarding scheduled for 8:00 p.m., as suggested, until after 2:00 in the morning, when we heard not from Frontier, but another passenger, that the flight was canceled. No flight was available until Christmas Eve, six days from the current flight, and so we spent considerably more money for all three of us to get home with another airline. I, nor any of the three of us, nor anyone we've told our story to, wishes to ever fly Frontier again. It is an event that will certainly impact our decision to fly Frontier again, without a doubt."
Cons: "No flight No announcement right away about the cancellations, nor the delays Multiple reasons for the delays No definitive answers about what was going on Multiple additional expenses on our end that we hadn't planned on. Vouchers, but weren't enough to completely compensate for hotels"
Pros: "friendly crew members"
Cons: "I was given a boarding pass that had the wrong boarding gate.I was boarding the flight from sky harbor Phoenix to AtlantaI. I almost missed my flight and nobody told the passengers the gates had been changed. I did not like that and felt disrespected. Yet I had paid for the flight."
Pros: "Paid for more room. It was enough. Glad I paid for it. The price kept going up as I was shopping seats (over the course of 20 minutes) the first time this was after the site crashed. Lame."
Cons: "Seat assignment pricing slowly tickin up as I check in seemed predatory. Baggage policy confused most people and made boarding slow. Rude worker. Everything costs $$$. Not worth the headache for the few bucks saved (I saved $20 at the end of day to not take Delta.)"
Pros: "The price was good, but still not worth the money. Landings and takeoffs very smooth."
Cons: "Denver to Atlanta one of two bags lost. Delayed our trip to Asheville by several hours and arrived in the dark, much to our chagrin. The bag was 'driven' directly to the house the next day. On the return, the bags were nearly an hour late before appearing. We were over charged for bag fees. Computer did not show the checked bag purchase at booking, so were charged full 'at the gate' price. Seats are uncomfortable and do not recline. Rows too close together. Every seat filled, making the flight noisy, crowded and uncomfortable. The flight was definitely NOT worth the savings."
Cons: "First time flying with frontier, and last time flying with frontier. For some unexpected reason my flight was cancelled to Florida, needless to say it has the best weather in the country right now. I was on hold for 2 hours trying to get through to a customer service representative and no one answered. I did not get a comped hotel night and not even a meal! Worst airline I've had to deal with when it comes to customer service, will not be flying frontier again."
Pros: "The flight was ok. The money you think you save on the scheap flight you lose in additional expenses such as carry on, seat selection, and so forth. I probably wouldn't fly them again"
Cons: "Additional incurred expenses. Seats were not comfortable."
Pros: "The crew was nice and once we got aboard the plane everything was fine"
Cons: "4 hour plus delay. Gave me a $10 meal voucher after I had already been at the airport for 5 hours. Too little too late!"
Pros: "pretty much nothing"
Cons: "seats were uncomfortable staff wasnt very friendly carryon luggage was expensive and I had to keep the one bag that i took under the seat in front of me and not up in the cabin"
Cons: "you shouldn't have to pay for juice or soda and carry-on luggage."
Pros: "The flight from ATL to SFO was very inexpensive, but I thought the service and comfort equalled that on the major airlines. Unfortunately, my checked bag didn't arrive in SFO, where I was connecting on to a flight to Hawaii. Happily, when I asked to speak with a Frontier representative at SFO to notify them of the lost bag the rep arrived promptly and was very knowledgeable and professional. She arranged for my bag to be overnight FEDEXed (at Frontier's expense) to my hotel in Honolulu. I couldn't have had better service."
Cons: "The checked bag didn't make the flight."
Pros: "The flight was faster than the delay"
Cons: "2 hour delay, crew was aggravated."
Cons: "Seats did not recline. Everything but ice cost money and must use credit card. No entertainment. Charging for up grading seats in air made me feel like I was listening to barkers at a carnival."
Cons: "FRONTIER DOESN'T RECOGNIZE KTN'S OR PARTICIPATE IN THE TSA PRE-CHECK SECURITY PROGRAM. CARRY-ON BAGGAGE PRICES ARE OUTLANDISH."
Cons: "We drove four hours to get to Atlanta so that we could catch an affordable flight to Denver, CO. When we arrived in Atlanta we were notified that our flight would be delayed 10 minutes. However, it ended up being four hours. We never received a notification that our flight would be pushed back that far via e-mail or any other medium. (phone, text, etc). Because Frontier does not partner with any other airlines, we were not able to get on another flight and get to Denver the same day. Instead, we were stuck in a hot airport as the stores and restaurants around us closed. We had no access to anything other than water, there were no vending machines. Because we did not have any information other than the 10-minute delay, we reached out to the flight staff. They knew nothing and provided us with a 1800 number. Upon calling this number we were told that there was nothing that could be done, a submission of our conversation would be brought to corporate and that I needed to speak with the flight staff for information. The flight staff, again, told us they knew nothing other than what they had already told us and said that the customer service reps would know more. It was an endless circle of knowing being able to assist and everyone pointing the finger at someone else. No one helped us and no one took responsibility. We were traveling to Denver for a vacation to celebrate a birthday. Because of the delay, we had to pay for a hotel room that we barely stayed in (I have obtained a hotel receipt of our stay to show how much money was lost due to your airline) and our trip was cut drastically short in additional to my travel companion spending his birthday in a hot airport with no internet. I am appalled at the level of customer service. I am livid that not only was communication poor with the staff but also with your customers. We have yet to receive any apology from your airline at the intense inconvenience and lack of assistance on the night of August 12th, into August 13th. We spent, $529.40 on this flight and that included travel insurance. We purchased the insurance for situations like this. Again, we did take the delayed flight as we needed to get to our destination. Stating that a refund is only acceptable if the flight was not taken is absolutely the most impractical thing I have ever heard. Please keep in mind that we traveled 4 hours in the car and paid long term parking for this trip. We had no other options to get to Denver other than your airline. This being said, I would like a refund for our inconvenience. I would be happy to include the bills from our hotel, our Ubers/Taxis, our long term parking in ATL as well as any gas receipts from our drive from Asheville to Atlanta and Atlanta back to Asheville. I am extremely upset and need a supervisor to get in touch with me as soon as possible so that I can express my deep frustration with your airline and the integrity of your company. Thank you."
Pros: "The seat were very comfortable."
Cons: "The baggage fee is excessive. $45 for a carry on is unacceptable. I felt like someone had robbed me at gun point when I got to the counter and was told the baggage fee."
Pros: "Price was right"
Cons: "Seats were very uncomfortable, baggage fees obscene"
Pros: "I liked that it was on time and it was a short flight to Orlando from ATL. Any longer and I may have considered jumping out the plane."
Cons: "I didn't know that they were going to charge me $30 each way for CARRY-ON!!! They wanted extra money just to put your party together. I was flying by myself so I didn't care, but they wanted 25/seat to sit in the middle of the plane per person. I have a family of 7 (5 kids 8 and under) and had we been flying together that would have been a surprise round trip expense of $250 for seats and probably $400-500 in baggage. I would have been very upset. You pay for soft/juice drinks and small snacks. The 'free' water I asked for/received didn't have ice. I assume that was extra, but I wouldn't know b/c the lady who gave it to me was off before I could even ask. I was starting to think they were going to make me pay for a seat belt. I have recently booked another flight to Arizona on frontier before I left on this one and I am already dreading that flight. I will not be going on Frontier again nor recommend it to anyone else."
Pros: "flight was on time"
Cons: "when we reached san fransico we had to sit on the plane for an extra hour and forty-five minutes!!! was not happy about that. then it took another hour to actually get our checked on bag!"
Pros: "The crew was friendly."
Cons: "How the airline charges 35 for the first bag, 40 for the next and 80 for the next. That's crazy! I didn't like the boarding process. It was very disorganized. There were people in other people seats and im the only one who moved to a different seat! And complementary drinks arent even offered, you have to pay for EVERYTHING. Also, the flight attendants were pushing the credit card on people. If someone wanted the credit card, then would get it themselves. I've flown with alot of airlines, but this is the worst I've ever flown."
Pros: "This was my first flight in nearly 25 years and it was my moms and son's first flight ever. Enjoyable experience and we definitely hope to do it again soon!"
Cons: "Better leg room would be my only suggestion."
Pros: "One gate agent was very apologetic for the delay, and did try to keep us informed. She was the only professional we saw working that day."
Cons: "The flight was delayed by four hours due to a co-pilot who called in sick. They had to fly in another crewmember from Orlando to Atlanta. Frontier did not offer to help those needing to change flights to other airlines. When we were allowed to board, one woman tried to get her son to board as an unaccompanied minor ( a service which she had paid for), and was ignored by the flight attendants assisting with boarding. Once aboard the plane, a flight attendant got on the PA system and stated the delay was not the flight attendants fault, it was a pilot who delayed the plane. Very Unprofessional. No free or additional services were offered to the passengers aboard the flight, however we were given a $10 breakfast voucher during the delay. There were many other appalling aspects of the crew member's behavior. Too many to mention here. I will not fly Frontier again, nor will I recommend it to anyone else."
Pros: "Attention to detail. Outstanding miles membership program."
Cons: "Notta thing"
Cons: "The cost to check my bag - a big surprise - along with the uncomfortable seats."
Pros: "Got there eventually."
Cons: "It's a ultra discount airline and you feel it everywhere. We waited an hour at the gate after boarding and no one told us why until after 45 minutes. Upon arrival another wait for ground crew to allow us to pull in. Then another 30 minutes for luggage. Total trip 2:15 minutes longer than it should have been."
Pros: "I woke up to an email 31/2 hours before my daughters flight was suppose to leave Atlanta informing me that the flight was canceled. Called customer service where the man I spoke with was unable to or unwilling to tell me anything except that "yes it looks like the flight was canceled". His suggestion was to have my sister drive my daughter an hour and a half to the airport to see if there "might" be a flight available through another airline. Frontier did not have any flights going to or near RDU that day.Since my daughter had to be in Raliegh that day I spent the next 10 hours in the car going to get her. I did receive a refund but only because I requested one,otherwise they just don't refund automatically."
Cons: "Customer service represenitives are not very informative. The flights may be slightly cheaper but you have to pay for checked baggage as well as carry on bags. When checking her in the night before and picking a seat in coach my sister had to pay a "fee" for her seat, so an additional fee of $57 dollars for one bag and a seat.... Really?"
Pros: "The flight was cheap and affordable"
Cons: "paying for carryon luggage and the price being 45. paying for snacks and drinks thats over priced and should be free like the other airlines. seats no longer recline and you have to pay for a seat if you pick one. by the time you pay for all of it the flight costs more or about the same as thr airlines."
Pros: "Great price, great service clean comfortable"
Pros: "The flight was actually on time for us to board. In the past their has been delays. Boarding was smooth the plane looked like it had been updated nice seats."
Cons: "The gate had the wrong city so some people were confused on where to go. The staff at the gate need to be more professional and give more attention to customers. They were too busy talking about personal issues amongst themselves. Some people had questions about baggage and needed assistance and they would refer them to the site. They need to work on customer service."
Pros: "Crew was great."
Cons: "Cramped seating was really uncomfortable. Charging for seat assignment and carry on bags was not clear at the te I booked. Not a nice surprise. I will avoid Frontier in the future."
Pros: "I was charged $40 for my bag, $2 for a soda that I didn't finish and my seat was $42. The 6 gate crew members in Atlanta were a joke (1 was eating a bag of cheetos). They allowed 4 people to run up the gangway to the plane without checking their tickets before the plane was cleaned from the previous flight. They had to call security to be sure the men never made it on board. They were extremely unprofessional and unorganized. Upon embarkation I had to remind her that I had a ticket that she needed to check! I required assistance with my bag, and had to shove it under my seat because i couldn't lift it. I will not be using them again. BTW, my American ticket was $26, included 1 bag and beverage service."
Cons: "I have never flown an airline that has to explain to the passengers that they must sit in their assigned seats. This statement was repeated several times during the boarding process. I have never experienced a flight quite like this one, the gate agents boarded no less than 6 or 7 times to escort people to their seats. We were over 30 minutes late leaving because of "weather" but I believe that it's code for incompetence. The flight crew were the only professionals on board. I have to say the woman at the ticket counter was quite helpful and very calm even when passengers became upset with her for charging the bag fee. The flight attendants were friendly but not attentive."
Pros: "Everyone was efficient and pleasant."
Cons: "My husband and I are not frequent fliers, so we were stunned to find out during on-line booking that there was an additional charge to pick our own seats. I thought I must be doing something wrong and called to find out that I could only avoid the fee by letting them pick our seats for us. Definitely an uncomfortable feeling to HOPE that we are together in decent seats. Then we got to the plane and were stunned to find out that we had to pay an additional $120 for our two carry-on bags. To add insult to injury -- you also have to pay for ANYTHING you eat or drink (including water). I opted for a glass of ice to quench my thirst. We will do more research about extra fees before our next trip and probably avoid Frontier, especially since the price they quote has nothing to do with how much you will eventually pay!"
Pros: "I liked that i made it to my destination."
Cons: "I do not like that the website does not clearly state that a backpack is a personal item. But here is the con, they say pay now for the bag or pay more at the airport! So of course you pay. On my return and upon picking up my boarding ticket i asked about my backpack and she told me it was a personal item and that it is free. She handed me a ready made slip of paper to call for a refund and said she would make a note in the system to this effect. When i called for my $80 refund i was told well the note in the system only mentioned your return flight so we will only return for that flight. Ok..ok. You see where im going with this. This is a class action lawsuit in the making."
Pros: "The flight was smooth for the most part."
Cons: "Lack of communication, seats very uncomfortable, paying for everything on plane, a seat to sit in, a carry on bag , its ridiculous, by time you pay all the extra fees, its no cheaper than any other flight."
Cons: "The seats were uncomfortable. The boarding was late and we arrived late to my destination. The baggage claim took too long. The pricing for bags were too expensive. I will never use frontier again, that's why there prices are so cheap."
Pros: "We left Atlanta on time, just after eating at a close by our departure gate."
Cons: "When I arrived 45 min before my flight departure, the check in crew said I had missed the check in by 2 minutes and refused to check my bag. They insisted that I take it through security and check it at the gate. I insisted it would not be ok to take it through security because my bag contained sharp objects, but she said to try anyways and if I couldn't take it on, there was another flight that day I could leave on. As anticipated, the TSA did not let me bring my bag though security, so I was escorted out, missed my flight, and returned to the desk to check in for the 2 o'clock flight. They then told me that the flight was full, and , in fact, the next 3 flights were booked. Therefore, I would not be able to fly out until the following evening. They said they would give me a refund, but then tried to charge a 99$ cancellation fee. The refund came in the form of flight credit. I was unable to transfer this to another airline and would have to buy a very expensive last minute trip with another airline in order to salvage my trip. Since I cannot afford a last minute trip, I cancelled my trip that I had planned for a month and have a credit that I do not want to use with this airline. It was an awful and disappointing experience."
Pros: "I liked how quick they were checking in and the lady that checked me and my friend in Denver to Atlanta was the nicest and the most helpful Customer Service Representative. She was very kind."
Cons: "The lady that checked me in was friendly and helpful at the front desk in Atlanta but the lady that checked my friend in from Atlanta to Denver that was working right beside the lady that was checking me in was so rude! We were both really tired because we had to leave at 2am to make it to our flight so we barely had any sleep and she asked my friend where she was flying to and my friend accidentally said Atlanta and the lady was just really rude because she made a simple mistake. She was snarky and condescending."
Pros: "The seats had a surprising amount of legroom, and the staff was nice (though i'm not sure why there were as many as a normal flight from another airline, since they don't do anything beyond the safety demo)"
Cons: "You are not adequately made aware that you will be charged for carry on unlike other airlines. And in doing so, the price of the ticket goes from being impressively cheap to being more than a flight from another airline that has more included amenities, like actual refreshements and free carry-ons. You also get charged for just selecting a seat, not a special seat, but ANY SEAT AT ALL. So the price you initially see when searching for flights is quite misleading. In reality, you should ad at least 50 bucks to any frontier ticket to get a truer picture of what the price would be for a normal passenger with a single carry-on that wants a particular seat."