Daily cleaning, installation of cabin HEPA filters
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Scores according to KAYAK customer reviews
Pros: "Being on time"
Cons: "Nothing you guys did great thank you so much."
Pros: "It was a great flight!"
Cons: "nothing, pretty much perfect!"
Pros: "Courteous and attentive crew from baggage check in thru baggage claim."
Pros: "Crew was great !!!"
Cons: "Seating in upper class is uncomfortable and bedding is not fresh."
Cons: "We are a little hard of hearing. It was hard to hear the attendant when giving directions over the intercom. The speech was garbled and directions spoken too fast. I am not referring to the safety speech. Recommend slowing down so that we have more time to process what was spoken."
Pros: "Crew was nice"
Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"
Pros: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Cons: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Cons: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."
Pros: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Cons: "Seat was shockingly small, even for economy class. TV was poor quality."
Pros: "It was empty so we were told we could move around in the empty seats"
Cons: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Pros: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Pros: "As usual, punctual flight with friendly crew."
Cons: "Pity the wifi in international flights isn't complementary (or at least a basic connection like on domestic flights)."
Pros: "Boarding process was very efficient and crew was very pleasant and helpful. Seats were reasonable for economy."
Cons: "Meals were very small but tasty. Movie options were random but enough to keep you occupied."
Pros: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Cons: "I wasn’t told about my baggage were being delivered through different airlines the other day!"
Pros: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Cons: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Pros: "I loved the food and the amount of it. There were so many movies and tv shows and music to choose from!"
Cons: "The seats weren’t comfortable enough for me to fall asleep."
Pros: "food was great!"
Pros: "The crew were friendly."
Cons: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."
Cons: "Why do I have to get a new boarding pass in London"
Pros: "The crew was pleasant and attentive"
Cons: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Cons: "The plane seemed to be a little bit old, especially entertaining equipment"
Pros: "Our ticket was canceled apparently due to an error by the airline. Very unhappy about that. The airline couldn't care less."
Cons: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Cons: "Flight was an hour and a half late boarding, sat on the tarmac for 45 minutes, and there was no offer of complimentary beverages. Very barebones level of service."
Pros: "Great crew, easy boarding, comfortable enough flight"
Cons: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"
Pros: "Nothing really!"
Cons: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Pros: "Nice airline, great crew and service."
Cons: "Leg room and space was great but the seats could use some more cushion."
Pros: "simple easy boarding. Jumbo 747 is always a nice experience."
Pros: "good plane and timing"
Cons: "meal was not served according to the request and no sound support from the staff"
Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time (10.5 hours). The plane was comfortable even though nearly full. Overall, it was a good experience and I would definitely fly with Virgin Atlantic again."
Pros: "Good entertainment, food and in-flight crew"
Cons: "Because this flight was delayed it was a miracle (involving running til my throat literally bled) that I made my connection. Ground crew could not have been less helpful - even to my friend who they knew was trying to get home to attend a family funeral."
Pros: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Cons: "Refund of the whole flight."
Pros: "Did not take the flight in the end"
Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"
Pros: "Entertainment system worked well. Good choices."
Cons: "Food decent, but not enough fluids offered during flight . Was very dehydrated by end."
Pros: "The enforcement of the quiet time to sleep on the flight. The excellent meals. The quality of the entertainment system."
Pros: "Very nice staff"
Pros: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Cons: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Pros: "The crew where very attentive and helpful."
Cons: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
Pros: "I liked the food and refreshments and the on flight entertainment was good.."
Cons: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."
Pros: "Wifi worked very well"
Cons: "Jave to pay for everything on an overseas flight"
Pros: "The crew of the flight were very sweet and helpful"
Cons: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Pros: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Cons: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Pros: "Very professional crew throughout."
Pros: "Everything was great ! The staff very nice and the plane is absolutely amazing .."
Cons: "We paid for extra leg but there was no difference between normal and extra .."
Cons: "The cabin was extremely dirty, the food was awful."
Pros: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
Pros: "There were lots of choices of movies. The flight was only half full, so I got two seats together to stretch out."
Cons: "The cups for water and juice were very small."
Pros: "The crew was nice"
Pros: "Plane was held for at least 40+ min for additional passengers. I was in First Class and no drinks were offered until another passenger complained and then the flight team took a a burden to have to offer anything."
Cons: "New Flight crew."
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "In flight entertainment"
Cons: "Food provided, other than snacks, would be a plus"
Pros: "The croissants were great!"
Pros: "The crew."
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "You're kidding!!!"
Cons: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
Cons: "The in-flight entertainment in my seat did not work properly so I could not enjoy watching movies or shows. A minor but unfortunate inconvenience."
Pros: "Crew was great, food was tasty"
Cons: "A little bit more leg room and newer sits"
Cons: "Vegan options"
Pros: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Cons: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Pros: "Quick flight"
Cons: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Cons: "Comfort plus seats on final leg did not appear to be different than main cabin"
Pros: "The free upgrade"
Pros: "That there were TVs to watch on the seats and that it was quick boarding"
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Cons: "Worst transatlantic flight in 40 years. Filthy old seats and mine had a wet ironed stain. The seat in front of me was broken and reclined into my lap. That made the screen for entertainment unusable. The reading lights didn’t work. The toilets were a mess and never serviced."
Pros: "- flying business was great. Comfortable chairs that lay flat. - entertainment options are amazing. Worthy of any international flight."
Cons: "- staff was not very friendly. At least one of the businsss class stewards. - Food options for breakfast limited."
Pros: "I love Delta! Always professional, efficient and polite. They disappoint on this round-trip flight. They are my go-to carrier. When I call the people whom I speak to are always very polite and efficient"
Cons: "The person next to me was a very large individual and the seats were not wide. This phenomenon had nothing to do with Delta as a carrier, however."
Pros: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Cons: "Pretty rough turbulence, but that wasn’t their fault of course."
Pros: "Food was excellent. The flight attendants took great "care" of us. Entertain system was great."
Cons: "10.5 hours of flying"
Pros: "Crew were cordial and attentive."
Cons: "Entertainment system. Seats comfort on Boeing Jets. Customs is Munich is to slow. Many German employees walking and standing around while passengers were confused as to where to go and how to proceed."
Pros: "We were deplained twice from two different plains going to LGA. We are now booked on a third plain going to JFK. Hope we can get home. I have a surgical appointment tomorrow."
Cons: "We bought First Class tickets. But we were downgraded How do you think we should feel ? We have been in Charlotte since 9:30 AM It is now 6:45 PM Should we use the train to go home?"
Pros: "Crew was good, plane was clean. We left on time and got in a bit early."
Cons: "Don't like the Comfort plus seats that have the dividers vs basic arm rests. TSA is a JOKE, got the random strip search where they pulled apart every nook and cranny of my personal bag and carry on item. Relieved me of my PLASTIC corkscrew that I've traveled with for 15 years. Almost missed the flight and I was there plenty early."
Pros: "Are usually fly international, and I really enjoy it. Flying domestic inside the US is bad because you never know when you will get flight delays, like we got. It wasn’t the fault of Delta, but it sucked."
Cons: "Small seeds, no food, the flight delay"
Pros: "Good flight overall"
Cons: "Although I have priority status -The ground crew in Amsterdam gave me hard time with 7 extra Pounds, and I was trying to take it out of the suitcase to no avail. Eventually the agent I was checking in with got busy, I went to a new agent, and with a flick of a keyboard he approved the extra rate based on my status, without even have my to request it."
Cons: "Never on time"
Cons: "Plane was Boarded and we sat for over an hour waiting on fuel. Minimizing the wait time on the plane should be considered prior to boarding. The practice of getting us on the plane to make us wait shhould be stopped. It will creat a much more relaxed and smooth delay if we are allowed to be in the terminal."
Pros: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Cons: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Pros: "I got home"
Cons: "Seats were tiny as hell"
Cons: "Seats are hard to get comfortable in. Headrests are awkward"
Pros: "Flew in First Class. Felt very pampered"
Cons: "Sat on the plane on the tarmac for over an hour in the cold..."
Cons: "Old plane, bad food & old crew"
Cons: "The gate crew did not change seats for my family & I to sit together (spouse, baby & I, grand parents) The flight was late leaving as the troops returning home were late. That part was ok, but they could have changed their seats so my family and i could sit together. I’m pretty sure they wouldn’t have minded given they were all on their 4th flight if the day. It seemed that the gate crew was not budging. If my parents hadn’t had 2 seats together my daughter would have had to sit with a stranger. That’s not acceptable."
Cons: "For a competitive price charged by almost any other airline for the same distance, there was no lunch on a midday international flight? That is terrible. To make things worse, the entertainment screen was broken. It did not respond to touches. More of an ordeal than entertainment. To top it all, the current flight info (e.g. time at departure & destination, flight duration) was all wrong. Not a pleasant experience."
Cons: "It was announced that there would be lunch shortly after takeoff and then a snack about 2 hours before landing. The lunch was ok, but then the snack (multiple small items) was offered about 4 hours before landing and then an additional snack (mini pot pie) was offered about 2 hrs before landing. This is too much action for people who are trying to get some sleep. Also, abrupt and hard landing."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Pros: "gate and plane staff friendly, smiling and helpful."
Cons: "Uncomfortable seats, no cabin service on short flight, no power in seats."
Cons: "Jet airways sucks"
Pros: "Entertainment was great. Many options"
Cons: "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."
Pros: "Quick and Easy"
Cons: "It would be nice to over drinks at least. I know its a short flight but coffee would have been nice."
Cons: "No seat assignment prior to arriving at the gate"
Pros: "Delta crews are the best in the US, very competent and they know how to take care of you."
Cons: "Flight delays. And their lousy air miles program which has become very difficult to redeem for travel. Sky miles has become very terrible. Planning to switch my loyalty program"
Cons: "Entertainment system was not working."
Pros: "Everything was good. The crew was friendly and helpful. The food was delicious and there was more than enough. Boarding was fast."
Cons: "On my flight from Munich to Atlanta, the movies and tv series wouldn't play. Only the games worked."
Pros: "the flight on Delta and Virgin Atlantic was nothing other than brilliant!"
Cons: "everything - service - facilities - food - amenities - an overall wonderful experience!"
Pros: "really close to a SkyClub - it seems like the connections to Panama City usually get stuck at the end of the concourse, so this was a pleasant change"
Cons: "Alaska seems to do a much better job in getting the people to stay out of the boarding area until their zone is boarding. At least they make it a point of emphasis."
Cons: "Very nice crew and great food"
Pros: "Very nice airplane and pleasant crew"
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Wifi on klm"
Pros: "Great crew."
Cons: "Ran out of business class meal. Substituted a Econ class."
Cons: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Pros: "Great airline"
Cons: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Pros: "Crew was friendly"
Cons: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Pros: "the drinks"
Cons: "seat reservation. having to pay for luggage...."
Pros: "Crew was very engaging and service was good."
Cons: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Pros: "Crew was nice and friendly"
Cons: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Pros: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Pros: "Food provided, staff kind"
Cons: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Pros: "I love the food"
Pros: "Crew was nice and efficient"
Cons: "Economy seats don’t recline enough."
Cons: "The flight was cancelled and had to be rerouted on United Airlines."
Cons: "Turn the lights on early making it hard to sleep"
Pros: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Cons: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Pros: "Nice crew pilot food and beverage"
Cons: "No wifi"
Cons: "Our lougage did not arrive"
Pros: "Snooth and efficiënt with a KLM service"
Cons: "No entertainment"
Cons: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Pros: "Great food"
Cons: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Cons: "Flight departed 35 minutes late"
Pros: "The attendants took great care of us. Super smooth flight."
Pros: "Good services!"
Pros: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Cons: "there was no lounge close to our departure gate"
Pros: "Lovely staff, good food, great movies."
Cons: "Amesterdam airport employee was really rude"
Cons: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Pros: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Pros: "I was upgraded to Buisness so, no complaints"
Cons: "No Marlboro light cigarettes on the duty free shopping cart"
Pros: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Cons: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
Cons: "Klm flight has very congested seating Getting information about eticket was pain"
Pros: "Loved this 747! Crew was professional and food was very good."
Cons: "We had a long wait (25 minutes) at the gate because we were early."
Cons: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Pros: "Boarding was very efficient."
Cons: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Pros: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Cons: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Cons: "No complaints."
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "We love the flight all the way"
Pros: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Cons: "Food was not very good Tasteless and rubbery"
Cons: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Pros: "Overall, good flight"
Pros: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Cons: "Would be nice if there was wifi on board"
Pros: "Left on time, arrived ahead of time. Baggage arrived very promptly. Seats comfortable."
Cons: "Very limited movie choices on inflight entertainment. Seatbelt short, unable to keep secured except sitting straight in seat. No food which is now typical most domestic flights 4 hours or less."
Pros: "Seats weren’t too bad, the plane was clean, and the crew was nice."
Cons: "Our flight kept getting delayed due to paper work AFTER we boarded. There were also a lot of people on the plane and no social distancing."
Cons: "A little discouraged that AA doesn’t offer a TV in the headrest for 1st class customers"
Pros: "Denver airport boarding crew was really Good. Flight attendants not so much. I’m sure they were as tired as the clients after the 4 hour delay"
Cons: "Better communication and resolve Maintenance issues or change the aircraft sooner. Which is what finally happened. Delay started in L.A."
Pros: "Great crew and staff."
Cons: "I didn’t notice that the aircraft didn’t have chargers so my phone died mid flight. I wish there were chargers on long flights."
Cons: "Crew service; food and general customer service"
Cons: "If American Airlines didn’t delay 10 minutes so you miss your connecting flight twice within 1 trip"
Pros: "On time, main cabin extra was great, crew was nice, entertainment was great."
Cons: "No criticism"
Pros: "Easy to board on a Saturday 7am flight"
Cons: "Seats still tight for anyone 5’9” or taller with a medium build"
Cons: "There was a delay on the departure"
Cons: "My bag was sent on an earlier flights and spend more than and hours looking for it once I landed ."
Pros: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Cons: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."
Cons: "Have the plane ready for take off. We had to taxi back in 2 times b/c of an electrical error. Flight attendants were rude, didn’t smile and annoyed when asked for a beverage. Every single leg of our trip was delayed significantly without any offer of compensation. No help to find a lost item."
Cons: "When my husband retrieved his luggage, it smelled terrible- like dog poop. We had to drive home with the windows down & throw away the baggage when we got home."
Pros: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Pros: "Crew didn't show up was horrible"
Cons: "Schedule your employees beeter"
Cons: "Plane was old and dirty, would not recommend."
Pros: "Like clockwork. New plane."
Pros: "Great customer service, good food, great in flight entertainment"
Cons: "Rerouting, connection delays and lost baggage."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Pros: "Newish/refurbished interior with plenty of overhead storage. Loved USB port. Comfortable and expeditious trip."
Cons: "All except the food."
Pros: "Excellent flight. No complaints!"
Cons: "The drink was terrible, hot tea"
Pros: "Mostly everyrhing"
Cons: "Food was so so"
Pros: "Lots of in-flight entertainment and plenty of service."
Cons: "Food choices left something to be desired but still good. I was in the middle seat, which nobody likes but other than that, it worked out."
Cons: "No screens"
Cons: "Flight departed approximately 5 hours late, excuses given by employees didn't make sense."
Pros: "The flight was comfortable with good food and movie options."
Cons: "Being in the last row, the deaf didn't recline much and I had difficulty sleeping. Also, I was not informed on the ticket that this particular international flight only allowed one free checked bag, not two, ad got stuck with a $100 extra baggage fee."
Pros: "Safe flight"
Cons: "Flight delayed more than one hour. Poor communications by pilots. No recognition by any crew members that it was Father's Day!!!"
Pros: "God service at the flight ."
Cons: "Canceled my first flight of American airlines, I had to wait 11 more hours, I had no compensation and nobody even apologized to me."
Pros: "How friendly the staff at the gate always are."
Cons: "How lazy and unfriendly the staff at the ticket counter in LA are. I really hate that they make you check in yourself PLUS print out your own bags tags while they just stand there looking at you. What a waste of time and my money paying to be on this flight!"
Pros: "Right on time."
Cons: "The aircondition was extremely cold. I was freezing"
Cons: "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Pros: "Very comfortable"
Cons: "Kept asking passengers pretty boarding to check luggage due to limited space...yet after we boarded there was at least 1 completely empty overhead compartment."
Pros: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Cons: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Pros: "Screens on all headrests with free movies is very nice"
Cons: "More delays for our trip"
Pros: "A good value. We were only going to nyc for 3 days so we only had carry on luggage which they courtesy loaded for us."
Cons: "Seats are narrow, hard and the tray table of the person traveling with me, was broken. Gave entertainment a o because there was none."
Cons: "I was unable to get this flight and rebooked onto a United flight that was denatured 4 hours."
Cons: "They squeezed me into a new plane after saying there was absolutely no way for me to get home... hmm."
Pros: "The departure time. This left enough time to get to the airport and go through security without rushing!"
Cons: "Sitting in the middle Paying for luggage ( I wish Southwest flew out of ORD)"
Cons: "It was BLAH!"
Pros: "The crew, as always"
Cons: "Being sectioned off from 1st class"
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."
Pros: "Things went ok"
Cons: "The plane was old"
Cons: "Delayed!!! Waited and waited"
Pros: "Great crew. Modern plane, excellent legroom with a payment of €100. I’m 194cm and could barely reach seat in front with my feet. Food very good, Bathrooms downstairs large and always was available. Entertainment excellent."
Cons: "Nothing really."
Pros: "The comfort on board for economy class was great, I didn’t feel like a sardine in a tin can. The configuration of the Boeing 787 was also excellent. The crew was as well also great. Overall we were quite surprised."
Pros: "Very nice flight. Comfortable as well. Courteous and attentive crew."
Cons: "The food was awful if you didn't like curry or cheese (my husband and son didn't eat and it was a 9 hour flight). The landing was aborted after the wheels were on the ground. We came down way too fast and hard, and had to take off again and ascend very quickly. Circled an additional 25 mins before landing again."
Cons: "Unprofessional rude United staff"
Pros: "Crew were fabulous with my children, 2 and 5 years old."
Cons: "Not enough room on jetway to collapse and open stroller. My kids almost got trampled as I was doing this even though they stood still against the wall!"
Cons: "Wait time for US specific security check Line was too long and slow"
Pros: "Entertainment variety and selection. Food and Drink. Had the curry chicken, surprisingly good."
Cons: "Not enough food & drink service. On an 11 hour flight went 4 hours without a visit from food/drink cart. On the flight from Houston to Munich the food was lousy but we got several more visits/opportunities for drinks."
Pros: "United flight more seat room than LH international flight. Crew much friendlier and more accommodating."
Cons: "NO ONE sent me the United check in info, so I did not have the flight number. I had to get help in Munich from Passport Control. LH flight from Koeln unfriendly LH crew."
Cons: "Boarding in Munich -- our flight came in 1/2 hour late into Munich. Although I believe that security questions/answers may be necessary in foreign countries, I believe that 5-6 minutes of questioning when a flight is already boarding is a bit much."
Pros: "Nothing I like on that flight. Food was ok but cared little for when you make unscheduled stops due to pilot not following us regulations. Get stranded in DC over night no compensation for hotel just a horrible experience !"
Cons: "Everything that went on on that flight ... Except the food being ok Stewardesses tried their best."
Cons: "Terrible position of the seat. In between bathrooms and crying kids when I had requested the exact opposite. Food was awful. I had a vegetarian meal."
Cons: "US Customs!!!! Inefficient and long!!"
Cons: "Confusion and lack of communication about the extra screening process in the airport right before boarding. No information provided ahead of time, to alert me to arrive at the boarding gate early for the extra screening. After I passed through the extra security screening at the gate in Munich, and then went to the counter to complete the extra passport check and security questions, I was asked to step aside and wait. No one told me why. I had to insist on an explanation to the airline staff, and realized there was a mistake - they thought I had not gone through the extra security screening before going to the passport check counter, but I had. This created extra stress and delay for me, as this took place when boarding had started. Respectfully, I suggest that staff is more communicative."
Cons: "We were delayed 3 hours on the tarmac with no food/water due to a mechanical issue that should have been checked and cleared before they boarded the flight. Also flying economy was awful. Hardly any room in the seats."
Cons: "She was not able to fly to Germany even though we paid for the ticket"
Cons: "The boarding process was unnecessarily complicated by United Airlines. I was made to wait right until take off time without any information while they "confirmed my visa" on which I entered the US multiple times in the past."
Pros: "We were very pleased with the service and comfort. Special recognition for our flight attendant, Robin. She was wonderful."
Cons: "It would have been great to have a USB port at the seat as in other international airlines."
Cons: "can't believe you still have those low quality touch screens. they are very non-touch sensitive, and don't respond well to attempted touch commands."
Pros: "Flight was cancelled, basically no communication and I had to stay 3.45 hours in line to be able to reschedule my new flight."
Cons: "We booked what was labeled a Lufthansa flight and paid extra because we had flown Lufthansa before and thought the service and the flight were excellent. Imagine our surprise when we found out it was a United Flight. We were on the plane for almost 11 hours and we just had a small lunch and a snack that was tiny. We were starving when we got off. Next time, British Airways gets my money. I want to know what airline I am paying for all the way through without the switching shenanigans."
Cons: "Munich - Houston overnight flight. No breakfast. No good."
Pros: "People of Lufthansa and the clients who were flying with me."
Pros: "Very efficient personnel. Clean plane, nice big bathroom."
Cons: "I politely asked the attendant if they might have coconut or almond milk and felt like I was laughed at."
Cons: "bad business class experience, requested assistance 2 but only one came that alsoafter so much hassel will never travel or recommend"
Pros: "The boarding process was orderly. Boarding preference was professional and as expected. Cabin crew were exceptionally cordial, professional, and helpful."
Cons: "The upgrade to economy plus did not provide me with the better traveling accommodation/experience . The row 20 seats are narrow and very uncomfortable for two typical American males, not sure why airline charged me extra. I had to sit sideways during my entire trip from Munich to Chicago. Experienced 9 very uncomfortable hours. In all honesty, I think row 42 seats provide better traveling comfort."
Pros: "Once in the air the flight attendants were very attentive"
Cons: "Doing the online check-in my wife and I were assigned seats on opposite sides of the aircraft and it was painful trying to get it resolved. We kept being put off to someone else and despite being among the first at the gate we ended up being among the last to get it resolved because of being put off to other people only to see the same person help someone else. It was finally resolved satisfactorily thankfully"
Pros: "Lots of entertainment options. Attentive crew. Food and beverage selections were great."
Cons: "the side dish for dinner was some oat/grain something that wasn't very tasty."
Pros: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Pros: "There was more room on this flight. Comfortable. Staff was nice."
Cons: "Gate change/delay"
Pros: "Check-in in Munich was friendly, professional, efficient. Pleasant flight. On time."
Cons: "Condescending flight attendant There should be an announcement for people to close their shades at cruising altitude. Bright sunlight hitting your peripheral vision is very stressful."
Cons: "Hard seat"
Cons: "Was canceled"
Pros: "punctuality, crew service"
Cons: "everything was Ok, average intercontinental flight"
Pros: "Crew was great. Seats were to small as I was stuck in the middle of 2 other people."
Cons: "Very confusing on checking in. I spent 30 min calling Lufthansa trying to check-in ahead of time only to find out that I was actually flying United. Confirmation email did not make state that I was to check in with United Airlines. Also the confirmation number I received did not apply to United."
Pros: "Good flight crew. Decent food given it was coach. Reasonably comfortable seat though I paid to upgrade to economy plus."
Cons: "Lavs got messier over time. Boarding process always gives me stress."
Cons: "Service Food Flight attendants have a horrible attitud"
Cons: "Nobody told us the flight operated by United Airline was cancelled, until we found it when we checked in a night before. We had to make international calls to reschedule it. Our original was a direct flight from MUC to ORD at noon, we had fly to FRT first at 10am. It would be a very mess if we checked in at airport next day. Who would be responsible for the situation if the trip was operated by two airlines like UA and Lufthansa? Certainly not customers. Since the change, we had to cancel some our plan and spent three more hours on the return trip."
Cons: "food was lousy, comfort level of the seats for a long flight was aweful"
Cons: "Plane was small with very loud engine"
Pros: "Luggage handling was good."
Cons: "Boarding in flight was away from the gate. We almost got soaked in the rain. Climbing up and down was not convenient."
Cons: "Old equipment. Average service. Lumpy seat. Terrible food."
Pros: "Good in flight service& crew"
Cons: "Unorganized boarding for business class and cramped waiting area. UA plane and facilities not as clean as Lufthans. Ran out of food selection and no amenity kits for passengers"
Cons: "Airlines asking the economy customers to upgrade the seats . Without the upgrade they are giving random seats numbers to the family"
Cons: "Flight was canceled completely. No email was send about the cancelation or explanation. Agents weren't helpful with readjusting flights"
Pros: "The crew on this flight was absolutely amazing. They were helpful, they were very kind, and very pleasant. Probably the best flight crew I've ever had. Despite originally being annoyed that I wasn't allowed to pick/change my seat, I somehow miraculously got an economy plus seat so I had what felt like a first-class amount of space."
Cons: "Again, the flight was delayed. Despite originally being told that we were trying to get out ahead of storms so we wanted to get going quickly, we ended up boarding and then sitting there for probably an hour and a half. The pilot/copilot were great at letting us know what was going on, but the fact that both the first and second leg of my journey were delayed was excrutiately annoying. Having already been traveling for over 8 hours, the last thing I wanted to do was be even later and extend the flight even longer, obviously. The entertainment also was not available due to some problem in the circuit for the entirety of sitting there waiting to taking off and the first 15 minutes of the trip. Again, the attendants did everything they could and were very attentive, it was just frustrating to not really be sure that entertainment was going to be available for the 9 hour flight you just sat down for. Thereafter the entertainment was great. The food was, again, pretty mediocre compared to other transatlantic flights I've taken. The lasagna was not very good tasting at all. The sandwich they brought near the end of the flight was tasty though. Another plus was full sized cans of juice as opposed to a tiny glass. Honestly once this flight got off the ground it was good. However the combination of the delays, plus my terrible previous flight (which was the one directly operated by Lufthansa, the second flight was farmed out to United) just made the whole journey pretty awful, and probably the worst of my life. On my flight from Munich to Cairo, three weeks ago, Lufthansa left my bag in Munich despite the fact that I had an 8 hour layover - which you'd think would be more than enough to put a bag on a plane. They were very quick about delivering my bag once it arrived, but that previous experience with Lufthansa just served to bring down my opinion of the entire airline. Honesty, I had been told by friends that Lufthansa was a pretty good airline, that didn't show at all. There's a pretty big chance I'll never willingly fly Lufthansa again if there's even a remotely comparable option (which there almost always is)."
Pros: "The movie selection was great"
Cons: "Although my wife and I booked our tickets together, United refused to put our seats together. Instead, we had to bargain with other passengers in order to get seats together. This has been a consistent problem when flying United"
Cons: "Our family of four was scattered in four different seats. The food did not include a salad! Otherwise, it was all fine."
Cons: "My partner and I did not get to sit together on this 10-hour flight despite being booked on the same PNR. The flight seemed to have been operated by United rather than LH. I was crammed into a window seat next to a single passenger who did not speak my language, so I was unable to ask him whether he would switch seats with my partner. The crew weren't helpful either."
Cons: "Flight got to Chicago really late. Then had to run a mile to just make the closing of our gates. Now we are missing half our luggage and no one knows where it is"
Airlines flying from Germany to Panama City have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights