Daily cleaning, installation of cabin HEPA filters on flights from Ghana to Michigan
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Scores according to KAYAK customer reviews
Pros: "Good service in future always Qatar Airlines"
Pros: "Great crew and amazing food."
Pros: "Crew was amazing"
Pros: "Food and being ontime"
Cons: "Seats are too hard"
Pros: "Great food, great seats, everything was smooth overall"
Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pros: "Everything alright"
Cons: "they cancelled by booking just before hour depature.."
Pros: "I really appreciated that my bags were not lost"
Pros: "Yes overall probably the best flight to Chennai from DC"
Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Pros: "Convince, as this is good direct flight from Nagpur."
Cons: "Improve quality of crew and service from Doha to Nagpur sector."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "Crew was amazing"
Cons: "Nothing really"
Pros: "Food was good and so was the crew, entertainment was better than expected."
Cons: "Obviously the seat could have been roomier but still good."
Cons: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Pros: "The staff at Qatar Airways did everything they could to make this flight one of the most enjoyable of my entire life. The food was well prepared and exceeded my expectations. I also enjoyed that the food was served at times that minimized the impact of the time change."
Cons: "The movie and TV options were impressive; however, in-flight WiFi and power would have been convenient and improved the entertainment on board the flight."
Pros: "Amazing airlines. Lots of food and snacks. Because of a long layover they even got us a hotel room for free!"
Cons: "Very strict luggage rules, even flying international we were only allowed a handbag on board, not our carryon"
Cons: "Took long time to provide food & water."
Pros: "The other two seats in my row were not occupied"
Cons: "The excessive and second security checking at Doha"
Pros: "New plane and Q suite was excellent"
Cons: "The AVML selection could be better"
Pros: "The crew and comfort of the flying ship is excellent."
Cons: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Pros: "We felt home every thing was comfortable from A to Z- unforgettable trip"
Cons: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Pros: "Business class seats were comfortable."
Cons: "No WiFi, Poor list of shows"
Pros: "Great hospitality"
Pros: "If you upgrade...it’s pricey but man doesn’t it look nice. Their regular seats are great. Get an emergency seat. Food isn’t kosher and tastes good. Never one complaint with these guys!"
Cons: "If I had to pick one thing...it’s that their free WiFi is only on select planes...not all. Sorry nothing else to dislike."
Pros: "Friendly service, and comfortable ride, will gladly fly again"
Pros: "Wonderful airline! Very nice and friendly staff. I will fly with them again."
Pros: "Service was on point. The crew was very helpful."
Pros: "just enough time in Doha between flights. Not too long not too short!"
Cons: "Asian vegetarian food can be of better quality."
Pros: "Very courteous!"
Pros: "Again on time and effortless boarding made the overall experience a good one."
Cons: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Pros: "Another B787. Had empty seats next to me."
Cons: "No menus handed out by the crew and little explanation of what the meal was beyond beef and rice or chicken and potato. For some reason they only serve a snack instead of a second meal on this flight."
Pros: "The crew were nice"
Cons: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Pros: "The entertainment selections and the comfort of my seat."
Cons: "The flight was delayed for two hours without any warning, despite being registered for the airline's flight notification system. Service was terrible. The flight crew did not offer any kind of apology or explanation for the delay. Food and beverage service was delayed and the staff was forgetful of guests' requests. Upon our arrival in Doha, checked bags did not arrive until 2 hours after we landed! How does an airport receive a 5-star rating, but takes 2 hours to return baggage to its guests? Overall, a poor experience from Qatar Airways."
Pros: "Food was good."
Cons: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Pros: "Food was good."
Cons: "The seat in front of me was occupied by an adult who kept bouncing and reclining seats. The crew did not respond to call lights. No Wi-Fi on such a long flight."
Cons: "Although website says you can pay online, there is no info to pay for extra baggage online. This is very misleading."
Pros: "The leg room was good especially for tall passengers. Food was fantastic. The interior lighting of the plane was amazing. The airport is probably one of the best i have seen that a 9-hour layover didn't feel as bad. Very clean and so many things to do."
Cons: "Airconditioning needs a bit of improvement. I had to remove my jacket. It had a point that i was sweating in the middle of the flight. Probably the warmest airplane ride i had."
Cons: "Mashed connection"
Cons: "Not much of space in aircraft"
Pros: "the comfort of the flight was very good."
Cons: "there could have been a little bit bigger portion of food."
Cons: "Missed the connecting flight due to some delay. Had to sleep over for a night. A lot of discomfort. New flight time was very later the next day. Messed up all my bookings and schedule."
Pros: "leaving airport"
Cons: "24H delay, no meals, no coordination, no communication."
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Cons: "Long transit"
Pros: "Service from the crew @ Qatar Airlines!"
Cons: "Being on time"
Cons: "Food, crew service"
Pros: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
Pros: "Good food. Professional crew. and overall good experience for a 15.5 hour flight."
Cons: "Again, If you allow people to choose tickets online and they pick the front row, at least don't put them in the back row. That is the opposite of what they requested. After a.long flight and the limited recline, I am very sore in my back. Probably the most uncomfortable flight to date in my travels."
Pros: "Crew is good, attentive, embodies the middle eastern hospitality culture."
Cons: "Connecting through Dubai was terrible, 1 hour delay before flight take-off was awful, food was less quality than previous flights, flight attendants congregated in front of my seat by the galley, parked all sorts of things there, could not sit comfortable the entire flight."
Pros: "Nothing to say"
Cons: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Pros: "Easy booking of flight"
Cons: "The gate changed in a Dubai without proper announcement, Ground staff should have visited the passengers waiting in the gate waiting area that was printed on boat pass and inform them to new gate. Instead they charged the passengers with no show fees and delayed departure for another 12 hours."
Pros: "Crew was good, flight was on time."
Cons: "They could have given the amenities, which I think they forgot"
Pros: "Lamb and chicken were good but kids didn't like the kids meals.."
Cons: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Cons: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Pros: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Pros: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Cons: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Pros: "The crew was very attentive and patient inspite of the flight being full."
Cons: "The boarding at DBX was chaotic. It was disorganized and not executed properly - boarding was not done by priority or by zone in the begininng. Unaccompanied minors were boarded at the end, they should have been boarded first and their cabin baggage take care of first. The quality of food is average ... it used to be much better. No alcohol was served in the flight; was not provided even after requesting one; didn't bother to ask again. The choice of movies were limited"
Pros: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Pros: "Everything was good."
Cons: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Pros: "Nothing about thto flight was enjoyable."
Cons: "For 14 hours there were screaming babies making for a miserable flight. Cabin crew was extremely slow on all fronts"
Pros: "Food and service"
Cons: "Boarding in Dubai was not according to zones and it was crowded"
Pros: "On time."
Pros: "Food was good and seating was comfortable."
Cons: "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
Pros: "The staff are extremely friendly and accommodating. The plane itself was clean and there were plenty of bathrooms. It was great to have two free meals, drinks and entertainment making a 10 hour flight go by faster. I love the eye masks and ear plugs to make sleeping on a plane easier. All around success and would fly again with them!"
Cons: "On the flight home the crew seemed a little confused who was in charge of my row. I had to go get myself the customs forms and a pen. Also the front of the plan was extremely hot compared to the back."
Pros: "Cabin Crew"
Cons: "Asian Meal is not good at all"
Pros: "enjoyes my trip"
Pros: "Comfort, service, food"
Pros: "The service was excellent and the crew tried to keep everyone comfortable. Food was good and great selection when it comes to entertainment."
Cons: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."
Pros: "Usual suspects. Emirates does a lot right! Consistent product, and has been over the years it serves the Addis route."
Cons: "I hate how more often than not ADD flight do not get bridges so you have to deal with Dubai's stifling heat."
Cons: "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
Pros: "Loved the Emirates experience as always, esp the in-flight experience (incl food) and entertainment."
Cons: "Captain's announcements in the flights were also either not loud enough or not intelligible."
Pros: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Pros: "- Attentive to infant needs"
Pros: "Everything was good"
Pros: "Staff did their best and were polite but ultimately had no solution for the issue"
Cons: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
Pros: "The seating"
Cons: "It was all on time"
Pros: "Seamless flight with usual high standrd of on-board service and food"
Cons: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Cons: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Pros: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Cons: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Cons: "Seats are bit congestive, but ok"
Cons: "this experience with emirates was super duper bad. I was travelling to India as my dad had passed away that morning on 9/11. Bad service, no attention paid to the flight attendant button, water provided after 45 min....after 2 fligh attendants came by and said they would bring water. i provided verbal feedback and they were extra nice to me then...brought me crackers , chiocolates...etc etc...but it was just to calm me down. I went and got my own food from the kitchen area as I had a splitting headache, I was traveling to india as my dad had passed away on sep 11th morning. They gave me the same dinner mushroom and peas for vegetarian snack. Then they exchanged it after I had waited for so long. IT was just ridiculous servide and"
Pros: "Attentive staff"
Cons: "Very good"
Pros: "The plane was good and new. Larger plane and ride is a much more comfortable for the longer hauls. Overall good experience traveling."
Cons: "Veggie food, especially Asian vegetarian was unpalatable for the longer flight. Kids pretty much starved to then eat at the Dubai airport later."
Cons: "We arrived onetime yet Emirates did not have a gate at SFO so we were parked on the tarmac for over an hour after a 16 hours flight. When we got thru immigration in record time due to the newly installed kiosks, we waited for 2.5hours to get our luggage, there was only one carousel open for an entire A380 airplane with all its luggage and the boxes were piling up on each other, some of them were crushed due to overloading, it took them 2 hours to open a second carousel to offload all of the bags. During this entire time, the Emirates representatives were unhelpful, the local SFO personnel were quite disorganized as well."
Cons: "Again shortage of food and very rude manager in flight. traveled with kid."
Cons: "The crew was not cooperative and the AC was hot especially in the first 3 hours"
Pros: "All was good"
Pros: "It was terrible"
Cons: "Because l have to wait for 22 hours and they let me pay for my own visa and hotel when l arrived in dubai"
Pros: "I never took this fligh . I also hope I wasnt charged"
Pros: "Great service"
Pros: "It was ontime"
Cons: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Cons: "Amazing how little legroom you can get away with, on a 13+ hour flight. You should be so ashamed!!!"
Cons: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
Cons: "All good"
Pros: "Crew was helpful and pleasent"
Cons: "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
Pros: "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
Cons: "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "That I arrived at my destination alive."
Cons: "Every staff person we had contact with made us feel as though we were not a priority in any way. We were constantly given misinformation. Our flight was two hours out when it was returned to our departure city due to a passenger health issue. It was not properly explained to us and we were in no way compensated for the inconvenience. Once back at our departure city (Miami) we sat there for an hour or more. They chose to feed us during that delay. Due to this we missed our connecting flight in Istanbul to Rome. This also caused us to miss our transportation from Rome to Compania, Italy. We were told by airline staff on the plane that we would be put up in a hotel over night. When we arrived at the terminal we had no idea where we should go or who we should see. Every representative we spoke to told us to go somewhere else. Truth is it felt like no one we spoke to knew what to tell us or really cared at all. One representative told us we were not entitled to overnight accommodations. We insisted we were told we were and it literally took hours on the ground to straighten the problem out and get to a hotel. By then it was so late that we only got a couple hours of sleep and had to be back at the airport for our next flight. The second flight from Istanbul to Naples, Italy was better. I do not think I would use this airline again. My entire party got an overall sense that people were untrained and lacking in any form of customer service. Not the flight attendants but all the people we had to deal with on the ground. My age plus health issues and walking problems made everything more difficult. We were sent al over the massive airlines terminal with all our carry on luggage only to find when we got to where we were going we had been sent to the wrong place. On top of all this each of us had to pay a VISA fee to get out of the terminal and to the hotel. Just a total nightmare. Prior to taking this flight I contacted Turkish Airlines and spoke to a customer service person and explained that I needed to take with me a small portable oxygen concentrator that I would need to use while in Italy. I needed to know the procedure for bringing that equipment on the airline. I was told that although he could not answer that question He would pass it on to his supervisors and I would receive an answer via email prior to my flight. I never received a response and as a result did not have my needed oxygen while abroad."
Pros: "We loved everything about our flight, plane was so quiet and service was amazing"
Pros: "overall, service was great"
Cons: "seats are too narrow"
Pros: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Cons: "I have no complaints."
Pros: "Everything was perfect!!! I have no remarks!!!"
Pros: "Non gluten meal"
Cons: "Non gluten bread"
Pros: "crew was great, food and beverage service was nice and plentiful, bathrooms were super clean, entertainment offering was great, head support bent perfectly to hold my head"
Cons: "1. CRAZY short time to transfer from TLV leg to SFO leg, 1.5 hours, and there were 5 different security lines even though we were always in the international travel area. Very stresfull. I'd much prefer an extra hour layover rather than run through airport. Why was I patted down at the gate??? 2. legroom was cramped, I was comfortable only because seat next to me was empty"
Pros: "Very nice journey. Personel super, they help everysecond"
Cons: "I want to read other newspapers They have use only one boice"
Pros: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Pros: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Pros: "Efficient and pleasant. Affordable and most importantly very clean!"
Cons: "Old style lie flat (but not horizontal) seats"
Pros: "In flight service and food was excellent."
Cons: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."
Cons: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."
Pros: "In economy class,was the best space and service I experienced so far! I was surprised by the level of service!"
Cons: "Flight delayed an hour and a half! And killed my connection, so an uncompensated extra seven hours in Istanbul airport."
Cons: "The boarding crew"
Pros: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Pros: "crew, fod, entertainment was great"
Pros: "liked the staff, and the plane was nice"
Cons: "boarding was a little chaotic, and the plane was so hot. was sitting on tarmac for 40 minutes and it was unbearably hot!"
Pros: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Cons: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."
Pros: "Food and crew were excellent, price was good."
Cons: "Long layover was hard on me. No place to sleep while stuck all night at the airport."
Cons: "Previous flight cancelled due to weather conditions, and despite calling and having a lot of flexibility with time, we were unable to reschedule without massive charges. Our refund was quite low, and we will rebook on another airline. This, despite being a TK gold card member."
Pros: "The staff were very friendly and welcoming"
Pros: "Food was excellent."
Cons: "Can't think of anything."
Cons: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Pros: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Cons: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
Pros: "see above"
Pros: "The free hotel provided by Turkish airline is very nice too."
Cons: "I reported my bag was broken on arrival to Athens.. I reported it through fb but have not heardfrom you.. I only have the picture of the damage.. I did not see anyone to report this .. My flight was Sept 4 and arrived Athens sept 5"
Pros: "TV accessories - socks, blanket"
Pros: "Food and tv"
Cons: "Crew was a little bit rude"
Pros: "Crew was nice and friendly."
Cons: "Food was not very good."
Cons: "We missed our flight from Istanbul to New York. The gate was changed while we were waiting at the assigned gate. No announcements were made about the gate change. We ended up stranded in Istanbul. The Turkish Airlines representatives were very rude and not helpful at all. They told me that we needed to purchase new tickets. My 14 year old and I were in Istanbul, Turkey with no way home. After hours on the phone with their customer service and many repeated phone calls and many collect phone calls to the United States, my mother was finally able to secure new plane tickets for $2000 one way for us to return to the states. We were in the airport for 24 hours before we could board a flight to make our way home. A few days after we arrived back is when the terrorist attacks occurred. I have been plagued with flashbacks of our time in the Istanbul airport. I feel that Turkish Airlines could have done a better job at trying to accommodate us in a time of desperation. I have been reluctant to contact them upon my return and a friend offered to call on my behalf and was treated in the same disrespectful manner. I would hate to think that Turkish Airlines could be representative of the people of Turkey. I can't imagine that Turkey or the citizens of this beautiful country could treat visitors in such a fashion. I appreciate your time in reading about our personal and devastating experiences during our trip that was to have been the trip of a lifetime with my son."
Pros: "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
Cons: "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
Pros: "Customer service was excellent"
Cons: "Delayed flight making it ease to miss your connecting flights.."
Pros: "* Two suitcases * Vegetarian-Indian food was amazing! * You get a little pack with socks, slippers, tooth brush, eye cover. It is great!"
Cons: "Not enough leg room. When pushing the chair back, the cushion moves forward. Not the best for 6 feet and up people"
Pros: "This is a 12 hour flight - but we have no complaints whatsoever - by far our best experience and we have flown all of the big mid-east airlines."
Cons: "The entertainment system was a bit dated, touch screen did not work well. The leg-room was tight but I am of average height. Would have been tough for someone over 6ft."
Cons: "I did not like that it was a delay from 1 hour with the flight"
Cons: "The food is horrible"
Cons: "Delayed a couple hours."
Pros: "On time departure and arrival. Seat back entertainment systems were quite good."
Cons: "Seats were a bit cramped. Meal was OK, not great."
Pros: "I was happy that they fed us breakfast even though it was just a commuter flight."
Cons: "The seating in coach is a little too cramped - so we were happy that the flight was fairly short. Unfortunately it was delayed about 1.5 hours, so it felt like an even longer flight. The only other complaint I have was that some of the passengers had the most astoundingly powerful body odor, which also really made me wanted to get off the plane as fast as possible!"
Pros: "Amazing crew"
Cons: "The flight attendants were fantastic!"
Cons: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Cons: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Helpful crew. Arrived early."
Cons: "Plane was cold. Entertainment system didn't navigate very easily and choices seemed fairly limited on this (older?) plane."
Pros: "Crew was friendly."
Cons: "Wish the seat was more comfortable. Landing was jittery and bumpy."
Pros: "Friendly staff. Comfortable seats"
Pros: "Very short flight. Not much to say"
Cons: "Not much to say"
Cons: "Online check in didn’t work. Called Delta 800# and rep said I needed to wait till I got to airport. Airport rep said I needed to use the KLM flight number, not the Delta number.W"
Cons: "Everything fuckin sucks"
Pros: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Cons: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Cons: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Cons: "I felt too cramped in to the plane. Our KLM FLIGHT WAS CANCELLED THE DAY BEFORE THE FLIGHT."
Pros: "on time, clean, prompt. no problem."
Cons: "The service was terrible. Also a ripped off base on I was expecting to be treated as if I was on Virgin nothing compares to it . Delta plane making a loud noise we can even heard anything when pilot does announcement. I want my money back or I should be reinbuise some how."
Pros: "Efficient boarding process and friendly crew. Timely arrival is the good enough for these regional flights. Comfort+ seats are good."
Pros: "Like the online check in and advanced seat assignment"
Cons: "It's only a 45 min flight so no ptoblems"
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Cons: "Expected a two hour layover, but due to delay I ended up waiting more that 14 hours at the terminal."
Cons: "For some reason I had to get my seat at the gate and waste extra time for it"
Pros: "Flight was quick, crew efficient"
Cons: "Despite having this flight booked for over a month I was not issued a seat until gate check in and had to sit and wait till they figured out their "overbooked" situation. I had to approach the desk four times because they wouldn't give me any indication of what zone I should line up for, and the desk crew were rude. Ended up being the last to board."
Cons: "Long lines trying to resolve delayed flights. Ni weather issues reported."
Pros: "Everything was great from the check in process to the de-planing in Detroit. When we checked in at SLC the agent used my last name, which showed me the extra mile Delta staff will go to make the travel with them professional and curious. The flight left on time and when we arrived in Detroit our bags were already there waiting for us. Couldn't have asked for more!"
Cons: "Nothing at all"
Pros: "Window seat"
Pros: "Crew was helpful, plane was clean and food is decent"
Cons: "Have to request wheelchair service twice as the receiving staff handing the wheelchair to another company for departure staff. Only one counter handles wheelchair request at each leg. They are so strict with liquids that all baby foods had to put in a separate bin and we had to go to another security point for clearance. It took 2.5 hours to go through all that, that is with wheelchair priority! Boarding was horrible at the gate."
Cons: "Flight was late arriving to George Town due to mechanical trouble. when it did arrive and we got boarded there was another 15 minute delay for more mechanical trouble. There were no meals available for purchase on the plane as they had only stocked the flight for one leg of the trip and not the return leg. We were told at check in that we would have to pick our bags up in Detroit before getting on our connection to Toronto. In fact they were actually checked through. Due to the delays we missed our connection in Detroit. The Delta Agent was rude and did not want to give us a hotel voucher. She also said the next flight she could book us in was 24hrs later. She was unwilling to book us on an earlier flight with a different carrier. After we got her supervisor involved we were given a hotel and booked on an early flight the next day. I would not fly Delta again if I had the choice."
Pros: "We were a head of time for both flight! I never experienced this with delta. It used to be always late. I stopped flying with them for that reason. I was gladly surprised."
Cons: "The seat are very small. We were not comfortable at all."
Pros: "Actually, the entertainment was non-existent. It's a fairly short flight on a commuter jet, so there is no entertainment system."
Pros: "Very friendly and curtious crew made the flight very pleasant"
Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."
Pros: "It was cancelled"
Pros: "The fight was delayed but they gave us complimentary drinks on the flight. Nice."
Pros: "Arrived safely Last minute upgrade to first class because people decided not to go due to long delay"
Cons: "4+ hour delay Mechanical issue Sent a different plane but not quick on the turnaround and no staff upon arrival to operate jetbridge"
Pros: "The staff was awesome throughout the entire experience."
Cons: "Some of the carry on people try to bring on board is way too big"
Pros: "My overall experience from booking to checking in was great! Delta provided seat accommodations for me to make flying with an injured knee much more comfortable. Thank you!"
Cons: "As always, I find the seats to be too close together and cramped, especially for middle seat passengers."
Pros: "Crew was great!"
Cons: "Takeoff was delayed, with very little explanation. We landed 30 min. late."
Pros: "He crew was very nice!"
Cons: "Both flights were delayed and there were too many problems at the Columbus airport!"
Pros: "The tv/movies selection was great. The plane was generally clean and staff friendly. Nothing was spectacular on this flight while nothing was a miss."
Cons: "Nothing bad here. There's something that is just sort of not there when it comes to American airline companies compared to asian ones but it's hard to really put a finger on exactly what that is."
Pros: "Flew standby and got an aisle seat!"
Pros: "On time"
Cons: "The flight to Detroit from JFK was delayed by more than 3 hours. I missed my connecting from Detroit to Fort Wayne. Delta's help desk were unfriendly and they didn't want to help. They appeared annoyed when they were asked questions and I asked them to check if I can be placed in another flight. The ground crew keep changing the gates without making announcements."
Pros: "-smooth flight"
Cons: "-old plane -no entertainment service -only had pretzel for snack -flight attendant was socializing with friend directly behind my seat the entire flight"
Pros: "Friendly crew"
Cons: "Poor organisation when boarding, most uncomfortable seats. Felt like a torture device."
Cons: "The crew on most Delta connection are not very welcoming. They seem never involved with their guests.. I have experienced this every time I fly to Shanghai from Detroit and back."
Cons: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Pros: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Pros: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Cons: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Crew is excellent, polite and personal!"
Cons: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Cons: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Cons: "Still don’t have my luggage yet"
Cons: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Pros: "Crew were great"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Pros: "Good beverage service."
Cons: "Over an hour delayj for departure."
Pros: "Crew was ok."
Cons: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Cons: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Pros: "The crew was amazing and the food was great."
Cons: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Pros: "Everything was good except for the entertainment consul for one of our seats."
Cons: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Pros: "The flight arrived a few minutes early."
Cons: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Cons: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Pros: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Pros: "Good comfortable seat with extra leg room. Pleasant crew."
Pros: "Smooth flight."
Cons: "Seat a little cramped."
Pros: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Cons: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Cons: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Pros: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Cons: "Boarding was chaotic and congested with not much information or order."
Pros: "Comfort was better than on the previous Dash-8. Food was OK."
Cons: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Pros: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Cons: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Pros: "I slept pretty much the whole time"
Pros: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Pros: "Everything excellent. Comfortable seats in business."
Cons: "The movie selection did not seem extremely varied."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Cons: "Food and one bathroom out of service makes an awful flight"
Pros: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Cons: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Cons: "Bit cramped for space"
Pros: "Bording was good and general flight ok"
Cons: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Cons: "Amesterdam airport employee was really rude"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Pros: "Ground staff at Manchester very helpful"
Cons: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Pros: "Eveything is well arranged"
Pros: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Pros: "On time."
Cons: "No negative"
Pros: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Cons: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Pros: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Cons: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Pros: "leg room economy compared to KLM"
Cons: "full flight, no upgrade possible"
Pros: "Almost missed flight due to line at customs and having to pick up suitcase and check in again, they did wait for me though"
Airlines flying from Ghana to Michigan have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ghana to Michigan
Masks required on board, masks provided on flights from Ghana to Michigan
Social distancing seating
Middle seats unavailable to book on flights from Ghana to Michigan
Testing for antibodies, testing for symptoms for flights from Ghana to Michigan
Waiving of change fees. Search flexible flights from Ghana to Michigan