Cons: "The flight from London to Miami was great! The one from Miami to Las Vegas was awful. No seat-back entertainment screens, not power outlets so you could watch on your own device, one bottle of water for a five hour flight, and ride, inattentive cabin crew. I should point out that while I booked through BA, both flights were operated by American Airlines."
Cons: "- Leave on time - Working onboard Entertainment system"
Cons: "Seats and entertainment"
Pros: "Excellent fly, comfortable seat, on time"
Cons: "Very spice food"
Pros: "Treats and details"
Pros: "3 food servings, ice cream, kids package"
Cons: "Old screens, no usb chargers, old plane."
Cons: "Very uncomfortable"
Cons: "Delayed my flight connection was missed and ba said they put me on another flight but they never did"
Pros: "They gave you anything u needed"
Pros: "Nice new plane, great flight staff, great entertainment"
Cons: "Checking in at the gate took a lot of time and no food or bathrooms available"
Pros: "Great crew with Laura, Luke and the team in Club World."
Cons: "BA lounge in Heathrow Terminal 3 had it's days and needs upgrade."
Pros: "That was my first experience with the Airbus 380. The plane is an excellent ship and the takeoff and landing was surprisingly smooth. Flying is very stable as well. Although it has two decks you are just in one and it looks like any other long distance plane. Seats are a bit narrow but comfortable. Entertainment is individual and plenty of options. Economy cabin is divided in two sections and each section has its own lavatories."
Cons: "The boarding and disembarking operation is never-ending and of course economy class has to wait until business and first -that are considerably large- have completed their getting out. Even with two exits for the two decks it was very slow. On boarding I also noticed that several passengers boarded the wrong deck: nobody but a generic sign was telling them what gate was theirs. With 450 or 500 passengers the chance that something goes wrong increases. In our case a passenger didn't make the connexion and the luggage had to be removed. Food is just fine. Surprisingly the beverage was extremely short of options: just wine or water, no coke or sodas. Same with supper: just coffee, water or juice. The trip was long -9 hours- but no water was offered between meals."
Pros: "Flight was on time. Snacks and beverages available all time."
Cons: "Flight was operated by American Airlines. Aircraft was insanely old, with no personal entertainment system, but only a few overhead monitors for all passengers, which played OLD movies. That is unbelievable and unacceptable in 2018. Seats pitch was pretty small and I even had to fly on a broken seat that would not recline, for a 11 hours flight. The most uncomfortable flight I have ever flew. If that wasn't enough to make the experience the worst possible, flight attendance was rude! I strongly suggest to avoid American Airlines at all cost."
Pros: "Boarding organized and on time"
Cons: "Plane was old, seat was narrow and uncomfortable. Food was very little for a 9 hour flight and entertainment system was also outdated."
Pros: "The crew was very attentive, serving food, drinks and water very often"
Cons: "A 7 hour flight took 10+ hours. Plane was very old, very poor entertainment system, tiny screen, no place to charge your electronic devices, very narrow seats, poor leg room. I can go on but I will stop here."
Pros: "Great to sit in upper deck"
Pros: "More seat room. 18inch width. Smaller cabins. Soooo quiet."
Cons: "Boarding was not well organized"
Pros: "I haven't left Miaimi. American Airlines employees are horrible. After arriving from London they told me to pick up my check in baggage proceed to drop bag near exit 5. When I arrived it was crowded nobody know which line is for checkin and which line is for dropping the bag. I finally went to the counter and ask and the lady said, she couldn't accept it as it was 30 left before departure. She pointed me to another lady who also washed her hand. They were both reluctant and finally accepted my baggage but the security line was too long for me to reach departure on time. Horrible. The ladies who at the departure counter have different asnwer for my checked in baggage. I/m so tired from this domestic flight that I haven't completed."
Pros: "Great entertainment and the food was better than the usual"
Cons: "Big negative was switching planes at Heathrow. Heathrow transfer services for people with their own wheelchairs was a horror. At one point we were put on a shuttle bus underscored with no body to help us when we disembarked . Once someone showed up they complained that they had to push wheelchair so far to gate which of course was the furthest distance away."
Cons: "Boarding was late no communication as to why Limited to no choice for entertainment"
Pros: "the person i sat beside.Food was not too bad."
Cons: "Old antiquated IFE system.Left over an hour late due to a sick crew member[why show to work if you are ill?].Old overhead luggage bins."
Pros: "Crew. They were polite and attentive to passangers"
Cons: "Boarding process was confusing. On flight entretaiment very limited"
Pros: "One of the flight Attendants was went out of her way to assist me with a different meal option that was non dairy."
Cons: "Your airways lost my bag on the both flights from MIA-LHR-VIE and on the way back VIE-LHR-MIA My entertainment system was broken. I paid for the seat at the end of the day I didn't get. The moat horrible flight I ever had. I will never again fly with British Airways"
Pros: "The long walk in the airport to get to dinner next flight it's too long"
Pros: "Excellent Airline....."
Cons: "No Wifi"
Pros: "The crew was pleasant/friendly, but I'm not sure if one of the male flight attendants was extra friendly because the girl next to me was cute, I guess I got lucky and benefitted from that and got excellent service"
Cons: "There were no USB ports to charge my phone... the movie selection was average, and the entertainment system was a little old, the touch screen didn't work. Being from America, the drink can 150ml is TINY and I was always thirsty."
Pros: "I liked the movies and the entertainments on the plane."
Cons: "People like old when it comes to history, traditions, restaurants etc. But when it comes to travel and technology people don't. Two of my friend's entertainment monitors were broken, bugs with the program all the time, no wifi on board. Compared to other airlines BA was quite disappointing."
Pros: "Price and ease of finding options."
Pros: "British Airways is always my first choice when I fly. You always know what you will get and the familiarity of knowing the booking system, the lounge, the seats. All this needs to be weighed up with a disinterested crew (and I am generalising which is unfair!) and dated planes"
Cons: "The plane is dated. There was dust in the lockers, my seat got stuck and the entertainment screen was difficult to see. But my big disappointment with this the disinterest of the cabin crew. The purser sits and completes his paperwork while coffee is slowly dripping out of an overflowing disposal unit, collecting under his shoe. The cabin crew on my aisle kept on forgetting what food people ordered and if you were snoozing or not in your seat while she did her round, you missed your chance."
Cons: "ridiculous method of boarding we were traveling full pay first class and we boarded in the massive cattle prod method of everyman for himself ...no preference for any of the different categories of "clients""
Pros: "Clean plane"
Cons: "We booked World plus, extra money, and they put us in the last row against wall where the seats hardly recline. I complained but we were well into our flight when we told the stewardess she did not get back to us regarding changing seats. She came back about 20 minutes laterwith unacceptable seats,far from our overhead and we could not sit together. We declined. My husband had to board early because his foot was in a special brace after recent surgery. They could only move him to a center seat where he would hae to risk someone stepping on his foot. We are 70 years old.We had one small meal on an 8.5 hour flight."
Pros: "Did a good job of being attentive to passengers"
Pros: "We started to board a bit late at Heathrow and finally took off 1 hr and 15 minutes late due to some technical malfunction. The flight attendants's supervisor was very rude. Everyone else I interacted with was nice."
Pros: "The crew and entertainment were great."
Cons: "The amount of legroom provided for an 8.5hr international flight was far too little."
Pros: "A380 planes hold far too many people for the capacity of the departure terminal making the gate experience sonewhat of a spill over. Seating maps at check in did not make available a single seat close to us for a third member of our party who had booked an equal ticket on a separate booking. Yet after n boarding there were seats physically available that were not offered by check in staff. Meal trash was left for far too long before collection in our seats which was upper deck final rear cabin. Plane noise during flight was very low, excellent. Miami Airport is a logistical immigration process nightmare. We look forward to BA using FLL instead directly from the UK."
Pros: "British Airways was very accommodating. I enjoyed the journey."
Pros: "plane was very comfortable for long trip"
Cons: "first time flying in awhile was clear on how the airlines co airlines work. i wish told more"
Pros: "The flight attendants were courteous and friendly. Boarding was easy."
Cons: "The designer of the business class seats used by British Aiways is surely an acrobat who flies no longer that's two hours. And those at British Aiways who bought into this design probably don't fly at all. Passengers who are sitting in a window seat must literally walk over the passenger in the aisle seat in order to get to the aisle. Flight attendants must serve the passengers on window seats right over those sitting in the aisles. The seats are narrow, and if you're sitting in the aisle, you don't even have a space to put your bottle of water or reading glasses. I can go on and on. This is my last flight on British if I can manage."
Cons: "Would have paid dearly for a footrest"
Pros: "Great service all around with excellent onboard entertainment!"
Cons: "Flight was slightly delayed."
Pros: "The entertainment selection was good. They provided a lot of options at no additional cost. Some of the crew was pleasant."
Cons: "In all fairness to British airways this was actually "operated by AA" and their customer service leaves much to be desired. Traffic to get into the airport was the worst I've ever seen. When we finally arrived, Although we checked in prior to arrival, we still had to wait in line for over an hour to check in our bags! We told the agents three times our flight was boarding, however, they were almost nasty and would not expedite us. they finally started to call our flight and we were pulled from the line, even then it was very disorganized how we were processed. We had to run through security and the long terminal and along with others in our flight that had been in line, were the last to board as the flight was delayed waiting for us. One of the worst experiences ever. They really need to do something about their check in process as we were not the only ones subjected to these delays. The plane had technical problems landing and had to be towed in but thank God we made it."
Pros: "Only scraped a two as was enough movies to watch."
Pros: "The flight was fairly comfortable."
Cons: "It was a long flight. Had to return to the terminal after taxi-ing to the runway because someone on the plane had a medical issue. Nothing the airline could have done about that, but it made the flight that much longer..."
Cons: "Better bathroom access for premium economy"
Cons: "Delayed as usual."
Pros: "Smooth price getting boarding pass and we were anytime sit together"
Cons: "All good"
Cons: "Crew service; food and general customer service"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Pros: "American Airlines ancient crew could not be bothered"
Cons: "The crew could have given a care and tried to make eye contact"
Pros: "Comfortable seats and good food/service throughout the trip."
Pros: "crew made me feel guilty to change my paid for seat so a married couple could sit together and I was solo"
Cons: "choice of snacks or food"
Cons: "The seating were very uncomfortable the tv screen are small and old fashioned. Compare to other airlines very uncomfortable and they made me check in my carry on bag to charge $60 so disappointed I been taking this carry on for long time no other airline ever made me do that will not recommend"
Cons: "Having a crew ready"
Cons: "Crew was cold and rude"
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "The boarding was great. The food and comfort was consistent with the average."
Cons: "The crew (some, not all) could have been friendlier and more accommodating. Entertainment is better with TV’s at each seat for variety."
Pros: "Flight was late, food gave me diarrhea o"
Cons: "Old plane"
Pros: "Crew was very experienced."
Pros: "Boarding, crew, frequent refreshments."
Cons: "Entertainment was virtually non-existent"
Pros: "Nice seat. Good food. Good service."
Pros: "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
Pros: "Left and arrived on time."
Cons: "Would have preferred getting a better seat."
Pros: "Our pilot was great. Kept us informed, was pleasant and got us in early. I appreciated the extra information he provided regarding expected turbulance and arrival updates."
Cons: "There wasn't individual entertainment unless i used my own device."
Pros: "NOTHING !! I lost my flight because in the email I received you all put the wrong airline on it and nobody took responsability for it . I ended up paying $311.00 to get the next flight back to Austin ."
Cons: "In the email it was stated that my first flight was with British Airways, so i wasted time making the wrong line . Only to get to the counter and waste more tome trying to find me in the system to then tell me my flight is with American Airline . I double check my email where it clearly shows: 1st flight-British Airway and 2nd flight-American Airline . This is not acceptable, nobody wants to take responsability for sending me the wrong information in the email. Had I know both of my flights were with American Airline I wouldn’t lost my plane because I would make the right line to begin with ."
Pros: "Just about nothing."
Cons: "Aged plane, aged bitter crew."
Pros: "Arriving on time for the next connection"
Pros: "That it got me home"
Cons: "With one exception, personnel very unfriendly."
Pros: "Roomy seat"
Cons: "Lousy food"
Pros: "The crew was amazing"
Cons: "The airplane was very old and I couldn't hear or see the "entertainment"."
Cons: "Entertainment options were great"
Pros: "The flight was calm and clean. Not much turbulence. The flight staff was polite and there was plenty of room."
Cons: "The food was horrible and the seats were a little uncomfortable but everything else was pretty good"
Pros: "Not much"
Cons: "Older plane"
Pros: "The airplane was new and very spacious. Air hostess were very accommodating. The flight took off and landed on time. Food and snack quality was amazing. Entertainment options were plenty. Restrooms were clean and smelled fresh through the journey."
Cons: "Since my flight was connecting from London to New York we barely had a break even though we were suppose to have a 2.5 hour layover. As soon as we got off our first plane we were directed to American Airline security where they questioned me about my trip and what I did in Spain. Then I was directed to TSA where it took a long time to get through the lines. I got to my gate an hour before take off and they were already boarding. I didn't have a moment to take a bathroom break or grab a drink/snack. But again, this experience was not all that bad because all the positive notes listed above."
Pros: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Cons: "Tight seating and aisles."
Cons: "No screens"
Pros: "I paid extra for the bulkhead seats for the leg room, and it was worth it. In general, it was an easy flight."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Cons: "Lost connection"
Pros: "No major issues with the flight itself, see below for MAJOR issues with check-in and checking bags."
Cons: "The organization with American Airlines at Charles de Gaulle was absolutely pathetic. I understand it's a busy airport, but NONE of the other airlines had lines like American did. Then by the time you get up to an American airline employee, incompetence was written all over their faces. The straw that broke the camel's back was that they insisted on separating my partner and me while doing security questions, meanwhile other parties who were together were not separated (LGBT discrimination). This pushed us back 10 minutes--we were separated and he was having to wait for me after the questioning to get my bag checked, too. I'll add that we arrived to the airport with over 2 hours to spare before our flight which should have been more than enough time. We probably would have missed the flight if not for a few decent Charles de Gaulle employees who bumped us though lines at customs when they realized the time crunch, no thanks to anyone with American Airlines. I heard so many saying they will not use American Airlines again, and how saving a few dollars was not worth the headache. Flying is already stressful enough, don't make it that much worse."
Cons: "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "The food was okay, and the flight attendants were lovely. That's about all the positive things I have to say about that."
Cons: "The entertainment was high my list, only because you're stuck on a flight for many hours. Although I was exhausted because I had a 8 hour layover in Manchester, it would have been nice to have a couple of entertainment options. On my flight on British Airways from New York to Gatwick, we had so many movie and series options. These things are important on a long flight, otherwise the flight becomes torturous because you run out of things to do. On this flight, we had no choices, only what was given to us to watch. This made my flight unbearable."
Cons: "They would not let me board for being less than 5 minutes late."
Cons: "I didn't like the fact that I paid for 2 seats with extra legroom to find out that the entire plane was extra legroom. The flight attendants weren't friendly at all. I have had nothing but trouble with American for this past trip. From losing my reservation to this, it has been a nightmare. I hope I never have to fly them again, I tried complaining to customer service. You can't call them ; only email them. I could go on and on. They need lessons with their treatment of their passengers."
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "Flight was on time and the crew were excellent."
Cons: "We get used to cramped conditions on domestic flights but normally get more for international flights. The 777 was very modern but small cramped seats (3 4 3 configuration) meant for a tough journey and almost impossible to sleep."
Pros: "The British Airways flight to Europe had on-demand movies, with a screen on the back of the seat in front of you. The American Airlines return flight only had a cabin screen, where everyone watched the same movie. I will say, however, that the two movies I watched were excellent, so the outcome was fine (but given the option, I'd take the BA option of on-demand viewing!)."
Cons: "The seats on the AA weren't quite as comfortable as the BA flight (seats sat pretty straight upright, and not too plush... but all in all, not terribly uncomfortable)."
Cons: "Charge for changing date"
Pros: "Variety of entertainment."
Cons: "Flight attendant was a little snippy sometimes."
Cons: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
Pros: "Friendly crew, comfortable seats, good boarding process!"
Cons: "Seats are too close together, very uncomfortable for long international flight"
Cons: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."
Pros: "Reasonably comfortable seat"
Cons: "Food quality was poor."
Pros: "Flying these days is as bad as it gets. We made it, that is what I liked."
Cons: "Had bought a ticket that allowed me to check in a suitcase and to chose my seat. The choosing part does not happen as Iberia chooses for you the day before the flight and tells you you can change what they chose but for a price. Seems deceiving. Flight attendant on flight was rude to me and others."
Pros: "Food was pretty good."
Cons: "Too many people and little space to move"
Pros: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Cons: "Very slow & chaotic boarding process."
Pros: "Everything. Perfect flight, service, food and Ann early arrival. All great. Memorable."
Cons: "I couldn't check in online because I don't have 2 surnames. I arrived at Granada airport early to allow plenty of time to check-in. So did about a thousand other people. There was only one person available to check everyone in for Iberia. It was grateful. Plane was old. Not even a glass of water was offered."
Pros: "There was nothing to like about Iberia"
Cons: "I paid extra to book early so I could be assure of a seat with a view and so I could sit with my husband. Iberia charged my credit card 55.00 for the service and then, without my knowledge Iberia changed my seats and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. The communication between flight attendants and passengers was horrible. Those of us who had not eaten yet (about half the plane in economy seating) watched the flight attendants bring out extra bread to all of the other economy passengers who had already received their meals, while we, who had not eaten yet, watched. My husband inquired if we were also receiving meals. He was told that everyone would eventually receive a meal. Horrible customer service, the worst ever. Later, before landing the pilot cancelled beverage and snack service because of possible weather conditions but never put the seat belt sign on until we began our decent. Nothing made any sense. It was like a crazy person was in charge. I would not trust Iberia to take me anywhere in the future."
Pros: "Good entertainment options, Good food options, Pleasant staff and flight attendants"
Cons: "Seats were not as comfortable as the ones on the British Airways flight I took from NYC to Rome."
Pros: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Cons: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Pros: "Flight to our destination: sat in exit row for extra cost. I was freezing cold and was told no extra blankets. Also staff were rude and unhelpful telling us to remove all things from the floor for take off and landing ( which i accept is the policy) but since we had nowhere to put them except on our laps (she’s, books, sweaters pocket book) as there is no seat in front for an exit row to put under. The staff member kept saying “up, up” motioning with her hand, but made no offer to assist us in finding overhead space. Upon our return flight, our pre booked exit row seats were switched on us right before boarding in a rude and matter of fact wayand my husband and I were separated one on either side of the aircraft. When we queried this, we were told it would be up to us to switch with the person sitting next to us. Overall very disappointing. I would not fly Iberia again."
Cons: "See above"
Pros: "crew members were nice."
Cons: "They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap."
Pros: "Crew are helpful"
Cons: "The tight space especially in seated with a big lady and inconsiderate person in front of me"
Pros: "Lunch meal was good. Flight attendants were friendly."
Cons: "The temperature on the flight was VERY hot and uncomfortable! Seats were very cramped and uncomfortable. Not at all an enjoyable experience. Flight was delayed and passengers were bussed to another aircraft for outside boarding. Connecting in New York was very rushed and stressful due to the delay."
Pros: "Overall was good but had lost luggage"
Pros: "Crew very nice"
Cons: "Food terrible."
Pros: "Crew was friendly and very helpful."
Cons: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
Pros: "Crew was very nice"
Cons: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"
Pros: "The flight was comfortable and crew was good."
Cons: "Boarding was a nightmare. They need to load back to front."
Cons: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Cons: "Flight was ontime and food was good"
Pros: "Very limited - no vegetarian option. Was not enough quantity. No snacks in between"
Cons: "Lack of organization"
Pros: "Always great service on Iberia."
Cons: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
Pros: "Not enough vegetarian meals."
Pros: "Seating was very comfortable. Good food and beverages. Was offered beer and wine as well with our meal. Extensive selection of entertainment at seat."
Cons: "Boarding was a little confusing. No overhead signs to indicate boarding groups. Announcements were hard to hear. Stewards were hard to contact mid-flight to ask for water to drink. A long flight, and it would have been nice to have more available."
Cons: "The customer service people were the least sympathetic and least helpful people I have ever met. They did nothing to accommodate us."
Pros: "Surprisingly more leg room"
Cons: "The plane was filthy. Crew members didn't seem to care to take care of passengers. Overall not a good experience."
Pros: "The staff were extremely friendly and courteous. The flight was very smooth."
Cons: "We were on the plane for 2 hours before we were offered any drinks (soda, water, etc.) The seats were quite small ( I'm average sized.) and I often felt as if I were slipping off the seat. The aircraft was very warm with poor airflow."
Pros: "The flight was great. The crew was very attentive and helpful."
Cons: "We wasted 20 min. with the checkin machine. It should be written somewhere that if you fly to the US, you have to go to the traditional check in line. After entering all the info, the machine crashed. It was frustrating."
Pros: "Seats were comfortable"
Cons: "Flight was over two hours delayed; flight attendants mostly ignored economy cabin, closed the curtains and chatted in their little area, and took a really long to respond to calls for attention to get water etc."
Pros: "My husband has trouble on planes due to his health. This flight was the most comfortable we have been on. My husband slept on the plane for the first time. We travel to Europe once a year and will be looking for this flight. Thank you!"
Cons: "The food could be better"
Pros: "Excellent service."
Cons: "Mediocre food choices."
Pros: "Each seat had its own entertainment. The food was good."
Cons: "We didn't get our boarding pass for the connection flight which caused a lot of problems when we got to NY. The airline attendant didn't say there was a problem with out itinerary. We found out until we got to NY and we were giving our luggage to Iberia for our connection. The person there said we were in the wrong airport! We had just landed there and our connection was leaving from there too JFK! He said there was nothing he could do and he sent us to the other airline counter to see if they would help us!"
Pros: "Flight run smooth and they treat us well."
Cons: "No information about 2 hours delay, no tv, old plane, no service, food disgusting. One of the worst flight ever"
Cons: "The flight was cancelled"
Pros: "Seats are very good and food"
Cons: "Held in jet way for 15 minutes for crew to open doors (hot). One crew member constantly bumping seat or me"
Pros: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Cons: "5 hour delay. Communication"
Cons: "Space and environment."
Pros: "Nothing! This is the worst airline I have traveled with. Always late and usually by servers hours not just a few minutes late. I mean late when you have to wait for the announnouncement of your flight for hours"
Cons: "Personnel, seats (even in expensive preferential class which I used) boarding, they want to charge you even if you ask for a glass of water. Come on !"
Cons: "Seats far too small and uncomfortable."
Cons: "We never got there"
Cons: "Nicer behaviour from crew, smile is easy."
Cons: "The santorini airport is a mess. Our flight was delayed nearly an hour because the tiny airport wasn’t able to handle the amount of flights they had coming in and going out at the same time"
Cons: "I missed my flight and Vueling was not helpful"
Cons: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Pros: "Quick flight"
Cons: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Pros: "Good timing, efficiency"
Pros: "Crew was nice. Seat was comfortable."
Cons: "Would be great if the food would have been free."
Pros: "Flight delayed, staff provided no info and was generally nasty."
Pros: "Cheap airline, results are what we thought they would be"
Pros: "I am still alive"
Cons: "They charged for coffee. My legs are too long to fit without my knees going into the isle. They didn't have room for my bag."
Pros: "The flight was OK"
Cons: "It was delayed almost one hour."
Cons: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Cons: "The flight was delayed for an hour which made me late for where i needed to be"
Cons: "4 hours delayed :("
Pros: "Clean, nice crew"
Cons: "More than 1 hour delay"
Cons: "The worst flight in my life"
Pros: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
Cons: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
Cons: "being subjected to a 15 hour travel day and missing an entire 1/3 of my 3 day vacation"
Pros: "The individual tv screens."
Cons: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"
Cons: "no food no drink all 2 flights"
Pros: "Comfy seats, plenty of legroom"
Cons: "Took forever to board"
Cons: "The flight was delayed by an hour but that was not Vueling’s fault. Despite the delay the staff did all they could to notify passengers and leave as soon as possible."
Cons: "No bags"
Pros: "on time arrival"
Cons: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Pros: "Early take off and arrival."
Cons: "As with any other budget airlines, tight spaces."
Cons: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Cons: "Your staff was so unfriendly and treated us like some cattle. I have missed my connecting flight."
Cons: "They overbooked the flight. We were a party of eight and half of us got to go on the 12pm flight and myself my husband and 2 children had to wait! We were told we could get on a 4pm flight and were rebooked for a 9pm flight!! Then they lost all my luggage and when I did get it we only got 2bags! My kids while suitcase went missing for two days! Totally unacceptable! Worse thing is the lack of direction to handle the situation. Their answer was by law were allowed to overbook! Seriously! I know this is true but these airlines should. It be allowed to do that it’s disruptive to people’s lives that have paid money to be on these flights. So our 4day vacation is now down to 3 and of those 3days we spent one day waiting on partial delivery of our luggage!"
Pros: "clean aircraft"
Cons: "all good"
Cons: "Flight was late. Lost my luggage"
Pros: "Very cramped, slow and luggage lost."
Cons: "Very cramped, slow and luggage lost."
Cons: "Adjusting the air cabin pressure"
Pros: "Plane smelled terrible.. nothing complimentary."
Cons: "It was an awful experience. They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all of the hotels there are full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Pros: "The onboard food for purchase has lots of good selections They have a good price."
Cons: "The way they board. They have one big long line. Then they heard you down stairs and in to a bus and then you have to board by stairs again. Have they heard of jet ways. The space between seats is minimal."
Cons: "airfcraft seats were old and uncomfortable ."
Cons: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Cons: "Terrible service. We flew with a connwction. After 2 hours delY they told us that our next flight was cancelled. That was not true"
Cons: "I don't think they verified my identity a single time."
Cons: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Cons: "They overbooked the flight, had extremely rude staff, and we're not helpful at all. Will never fly with them again."
Cons: "The sub Vueling is impossible to communicate with in anyway. They are totally non responsive. There is no way to get them to respond or contact them. I called Iberia and canceled the flight, and the Iberia agents I spoke with, had no to reach Vueling, although it was an Iberian flight. I did not take the flight and found another means of transportation."
Cons: "Food n/a, enernteiment n/a Spacewise - bad."