Pros: "Crew was fantastic. Seats are narrow in space, but more comfortable than other airlines."
Cons: "Drink and snack service, but captain was concerned about "bumps""
Pros: "Crew was good. No economy seat is super comfortable. (Why would you even ask that?)"
Cons: "Be on time. Not keep changing/delaying the border time. Not change my seat. (Plane was far from full.)"
Pros: "The crew was kind."
Cons: "I sat in the last row, in the window seat, except there was no window at all. It was the only area of the plane without a window. The seat did not recline, and there was no window. It was claustrophobic to say the least."
Pros: "Fast boarding, quick flight, friendly attendants."
Pros: "Comfortable (only) because lots of empty seats."
Pros: "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
Cons: "Really not much. A few more media entertainment options perhaps."
Pros: "The plane was nice, entertainment options were great, pilot was super kind."
Cons: "Freezing flight! So cold. From Atlanta to Pensacola in June, one should not freeze."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"
Pros: "Crew was good. Food was good."
Cons: "Plane was delayed for an hour. Legroom in economy was tight."
Pros: "The ceew"
Cons: "Unorganized boarding and 6 hour delay from expected departure time."
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Pros: "On time flight, bag made it, great price, can’t complain."
Cons: "Seat pretty tight for an average size adult man. No inflight phone charger."
Pros: "The crew was excellent"
Cons: "We had mechanical problems and had to come back to Atlanta, get off our plane and get on another one"
Cons: "Seats were a little tight."
Pros: "wow, got in 3 minutes early, its a short flight, but its no joke trying to get out of ATL on time! Great job!"
Pros: "More room and comfort than American Airlines."
Pros: "Boarding from back to front. Making early boarders wait to the side when they tried to embark too soon."
Cons: "All the people standing in line prior to boarding."
Cons: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
Pros: "I like the efficiency of the boarding process & the courtesy of the crew."
Cons: "Small overhead bins. No entertainment facilities on the seats. Although I wasn't expecting a movie for an hour-and-a-half flight, at least the airplane should have amenities to provide music so that passengers bringing their own headphones can listen to some music."
Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."
Pros: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Cons: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Cons: "The landing was somewhat frightening."
Pros: "Delta....ticket counter...gate agents....flight attendants....pilots...amazing customer service with a smile! Very attentive and everyone thanked me ( and other passengers as well for flying with Delta."
Cons: "Nothing negative to say!"
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Cons: "yet another oversold and crammed into a plane flight from delta. the crew were nice and all...but the passengers were all ready to be throw into a battle royal pit to actually get on the plane. Getting real tired of this"
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"
Pros: "Love the inflight entertainment and the usb plug for phones. Flight left on time and go in a little early"
Cons: "Did not love getting charged $2 for headphones and the girl sitting next to me getting them for free. Super annoying"
Pros: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Pros: "Got an upgrade to econ comfort"
Cons: "WIFI wasn’t working. USB charging port wasn’t working either"
Pros: "Wouldn't know wasn't able to make it to the flight"
Cons: "The fact that for the second time in 2 months Delta issues kept me from making my flight"
Cons: "Flight was delayed ... wish I had received text notice instead of email so I could have enjoyed the extra hours of vacation instead of sitting at airport."
Pros: "It all went very well. Arrived 20 minutes ahead of time. Wifi movies were great. Stewardesses were very efficient."
Cons: "No communication between different parts of the airport; early arrival, over 2 hours getting through baggage claim; good luck rechecking your bag; almost missed flight with a 2 1/2 hour layover. Workers on the ground don't care, or either don't know what's next on the transit through the airport."
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Pros: "The only positive of this leg is that it was less infuriating than the flight from RDU to Boston"
Cons: "Delta's partnership with Go Jet seriously compromises the legacy carrier's reputation. I am a Delta fan - although flexible enough to use other choices when necessary. I will no longer fly a Go Jet operated leg when other choices are available. For my trips to Boston, that means Jet Blue. Sorry Delta. I'll see you back on a true Delta route."
Pros: "Newer plane! Comfortable"
Cons: "Nothing just great"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "Everything up to departure. Sat in line for almost an hour."
Cons: "Very obese lady in middle seat, 30 D who took more than half of my seat. Not sure how you can correct for that, but made my trip terribly agonizing."
Pros: "Did not eat or use entertainment."
Pros: "Comfortable, courtesy, good service."
Cons: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Pros: "Flight got in early. Attendants were friendly. Entertainment on board was great with lots of options."
Cons: "I wished they offered snack boxes for purchase on short flights."
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
Cons: "Food, entertainment, cleanliness"
Pros: "I liked that the flight that was said to be 1:26 delayed actually left about 20 minutes late instead."
Cons: "Too many gate changes had to walk to at least 5 different gates. Once I got to the gate the flight said intime but the alerts I kept getting told me it was delayed. Need a clear concise message all around."
Pros: "Very nice crew"
Cons: "boarding delay due to bumping my seat twice"
Cons: "Flight crew did nothing ..... nothing!"
Pros: "Quick flight"
Cons: "Hard seats"
Cons: "Booked to fly Lufthansa & instead found out that it’s United. Very disappointed. Felt like being lied/deceived. But it was a safe flight & on time."
Pros: "We were traveling with our 2 year old daughter on a red eye from Hawaii. The flight attendants went so far as to defrost a pizza in the middle of the night to accommodate us."
Pros: "Even though the flight was delayed the captain and crew made great effort to get everyone on and off as fast as possible. Crew was very nice."
Cons: "Flight was delayed due to weather but there wasn’t much anyone can change about that ."
Pros: "Entertainment screens were a nice addition and had plenty of options including movies and solitaire."
Cons: "I was near the back of the plane and they ran out of most food options by the time the flight attendants reached me. The plane appeared to be newly upgraded. The design of the bathrooms, however, was problematic. The sink water faucets splashed water outside the sink and by the end of the flight there were huge puddles of water on the floor. It was also difficult for the flight attendants to navigate their beverage and meal carts around the people waiting in line for the bathrooms."
Pros: "The flight attendants were extremely nice, understanding and accommodating. I hope To fly with them again."
Cons: "Although not United’s fault, The flight was very uncomfortable as several of the passengers were rude and out if line, one almost accusing me of stealing her husband’s seat all because I was traveling with my ESA companion. I travel with her for a reason and that situation did not help but the flight attendants did everything possible to fix the situation."
Pros: "The crew was extremely nice!!!"
Cons: "I think that the notification regarding the original delay was sent too late. The reason for the delays was never really explained till much later."
Cons: "delayed in piecemeal by 6 hrs before move to another gate. than mechanical delay and then cancelled. Arrived at hotel after midnight without food or drink. Substitute flight was next day noon - original offer was for late afternoon flight! That flight had poor service. Attendant dawdled so there were no drinks served."
Cons: "Arttitudelady screamed at me when I got up to go to the restroom"
Pros: "The crew was one of most pleasurable group that I've flown with. Polite AND funny!"
Cons: "I had a basic economy seat. Even though I had seat 7D I was zone 5 to board. Because I was basic I was not permitted to bring a bag. I wasn't able to check in. I had to go to the desk to prove I didnt have a bag to check. When I got on the plane because I was zone 5 there wasnt any space above for my personal item and the staff was rude and unhelpful. Never again."
Pros: "I liked the free entertainment!"
Cons: "It wa really warm on the plane. The air conditioning needs to be a bit cooler."
Pros: "There were no delays"
Cons: "Even for a smaller person like myself, it was quite cramped--moreso than what I've noted in the past"
Cons: "Seats are ridicoualy close together and the aisle's width to short. Every time someone moves, they are bumping into people seated in aisle seats. Boarding and replanting is a nightmare. Asked to help clean up plane before leaving. For all this, I paid $650."
Pros: "Comfy plane, ease of connection"
Cons: "Nothing really"
Pros: "On time and not over booked."
Cons: "small plane, but not crowded so not so bad."
Pros: "kept us advised on why we were delayed. somethings are out of your control abbr I understand that"
Cons: "one of the crew members was not so friendly."
Pros: "Courteous service, on time."
Cons: "I have priority boarding but was last group to get on and wifi did not work half way through flight until we landed."
Pros: "I got to where I was going."
Cons: "Leg room"
Pros: "The extreme help of the boarding agent trying to ensure that, even though we we're leaving Great Falls late, I was able to get to my connecting flight"
Cons: "It seemed that the flight from Denver to Great Falls and the return flight to Denver was very late both times. Once due to mechanical issues and not sure of the reason from Great Falls back to Denver"
Cons: "Never happened"
Pros: "Short direct flight"
Pros: "How often can you make a flight reservation from your I-phone, while enroute to CA in a vehicle for a return flight that is in 4 days, and on the 4th day drive up to United Airlines, step out of the truck, print your ticket, and 8 minutes from when you stepped out of the truck you are at the gate----for $82!!!! Three airports experiencing protests. No problems at LAX, SFO, or PDX."
Cons: "My boot zipper broke going through security check!"
Pros: "Seemed to be more room in economy... unlike my flight from sfo to Houston."
Pros: "Porter Service in Las Vegas. The gentleman who helped us was awesome. The rest of the crew don't even compare to the Japanese in service"
Cons: "why would you charge $6 for a 1.5 hour flight to watch TV. Didn't even have time for a movie..."
Pros: "Great and attentive."
Cons: "Seats were a bit uncomfortable although very clean."
Pros: "First class it was owsome"
Pros: "Good flight, good crew"
Cons: "Horrid service. Don't work with customers, abysmal overall."
Cons: "I didn't like every fight being cancelled, every gate being moved, and my luggage being lost."
Cons: "United told us our plane was delayed, then they cancelled it. No one notified us, we just sat there and found out for ourselves."
Pros: "Same as Co's to Houston"
Pros: "Left on time and arrived on time. Flight attendant has a rock star!! Did her job above and beyond what I have seen in the past."
Pros: "Everything was as described"
Cons: "Small plane"
Cons: "Boarding chaos, zones are there for a reason and the gate agent shouldn't be a pushover. Had the huge elbow hog sitting next to me and the temperature on board was between 95-105. It was crazy warm for a winter flight when passengers are already wearing cold adapted clothing."
Pros: "Flight was on time"
Cons: "Better food would have made my night"
Pros: "Left on time,luggage not missed and good landing"
Cons: "Everything. They didn't schedule aircrew causing our connection to be missed. Had to stay in Denver and pay for a $60 cab to take us back to airport after they scheduled us in a hotel clear across town with no shuttle service to even get us back to our rescheduled flight. Their customer service stations Are apparently useless and can't do anything to actually assist anyone."
Pros: "Nothing. Very unhappy"
Pros: "United left late and then had their connecting flight leave early. Both flights were through United and on same itinerary. My teenage son was treated rudely and left to find for himself by the United counter in Dulles, even though he would have made the connection if they had adhered to the departure time. Staff refused to speak with me because, as they told my son, he was the passenger. Unbelievably poor service....and lack of care, professionalism and compassion."