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Nice, it was nice to have a free night's stay because our layover was over 18 hours.

The staff at the boarding or the rudest uninformative and no English whatsoever they’re very rude as if they are envious of you travelling I don’t understand how could someone would be this rude and this out of touch and cold

In this long haul flight, flight attendants never stopped moving and giving excellent service. Very impressive. Very comfortable seats and excellent food

Service and food were decent, seats are a bit too narrow. Leg room is normal. Bathroom should be cleaned more frequently. WiFi is cumbersome and should be simplified.

they have cancell the flight with no reasons, My parents were in the cold weather in the airport for 24 hours they did not give any hotel and food. I hate Turkish Airline, this is our last time that we ha ve chosen Turkish Airline.

Good service, the airline also provided a traveling kit bag (tooth brush, socks, slippers, visor for sleeping).

Food excellent Bathrooms improve cleanliness needed Staff fairly well attentive Entertainment fair Seats lie flat worked well

Connection was a headache due to a delay on arrival flight

Paying for reserved seats and never received the seats I paid for !! Just fake and a surprise out of their " box "

I had connection flight. I barely made it to the next flight. I had to run to get to the next flight which was far away from where my first flight was landed . On top of that they search my stuff before boarding that added to the time. Food was ok but they forgot to serve our row with drink and also when it was our turn, they ran out of second option for food and we didn’t have any options for food.

Payed $140 xtra for seat arrangement Did not get the preselected seats neiter outbound nor inbound. Absolutely not worth the xtra money

not good missed my connection SAS did not leave me anywhere near enough time to make my connection. Ended up adding about 10 hours to my travel day

Overall a great experience. I didn’t like that they didn’t assign seats until we arrived at airport. All the employees we interacted with at the airport and on the flight were kind and helpful.

Since our earlier flight was delayed, we missed this flight and were rerouted on Lufthansa 2 days later.

Scandinavian Airlines is terrible. Flight was late. Lost luggage. Rude flight attendants. Terrible experience.

Ancient aircraft (busted armrests, poor cabin temperature with no option for passenger control). Garbage everywhere. Risible checking of safely conditions on landing. Also, late.

Cut out the nickel and dime pricing for "seat selection" and baggage, To do this on an international flight is just mind boggling. Seriously, why treat customers this way??? Nobody wants these hidden extra fees and everybody hates them. Also plane was too warm and no air vent, and water dripped from the ceiling at one point,

Maybe more diverse entertainment. Although the inflight cameras were amazing 10/10

I upgraded to economy plus and it’s so worth the price. The crew is exceptional and the food is pretty decent. I would definitely fly with them again.

I paid for wifi and it worked about a total of 5 min. Feel ripped off

First class flight crew was barely available. They came through 3 times while we were on the plane for nearly 4 hours.

United did nit provide any updated on flight crew not bein available until boarding time started. It was bad. Itws alate night flight and there no proactive communication and iha d an important meeting that i missed due to thus

Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.

For the Singapore to CA flight, nearly 16 hours long was miserable. We sat on the tarmac for one hour to burn fuel. The flight attendant girls were mean. They would yell at people who stood up to try to stretch their legs. One time the drinks came thru and the lady judged us and made a comment about how much sugar was in apple juice when we ordered it once. She was rude and inappropriate. The entire flight was frustrating. You'd think a long haul like that the airline would try to make you comfortable. I just don't understand why the ladies were so snappy. I have never experienced rude flight attendants like that. It was the longest flight I've had to sit on before. We were not impressed. Raymond on the other hand was amazing! By far the best person working that flight!

premium economy is expensive but worth it for the comfort and food on a long flight

Even though the incoming flight was delayed by 20 minutes they managed to get us to SFO 15 minutes early.

Boarding, time to take off, in flight offerings, and staff were all great. I recommend using UA for this short flight.

Good experience. Staff was friendly and helpful. Flight was slightly delayed due to airport construction, but they still arrived on time.

This is the worst airline I’ve ever been on in my life and I’ve been probably on 75% of them. I said 15 years ago I would never go on United again. I was an idiot. I booked a flight with them from Las Vegas to San Francisco and of course they screwed that up and cost me a day flying all over the world trying to get to Thailand. My luggage was gone for 35 hours all because they couldn’t make their route on time

The flight out of Fresno boarded 1.5 hour past scheduled and made me miss my connecting flight from SFO to SEA.

Business was very pleasant. Fantastic staff. This is the longest I’ve slept in business class going transatlantic in years!

Worst airline. Nine hours late. Checkin agent was not helpful at all.

Crazy and confusing check in process for connecting international flights. Extremely uncomfortable seats in economy, bad in flight service with useless attendants, 10 year old movie selection, inedible food + only 1 full meal for 12+ hours long flight - 2nd snack was a cold bun with 1 slice of tomato and 1 slice of cucumber; 3rd was 2 breads - 1 hot and 1 cold. Finally absolute bad information on arrival time - in flight suggested we will reach at 12 AM until last minute, when we landed it was 1:15 PM

The price for Premium Economy seats very competitive and ITA beat the big guys in terms of fair. However, seat comfort was below expectations. Movie selection was poor. Food - absolutely horrible!! I felt like a prisoner for 13 hours being fed cold damp rolls and room temp water. NOT what I expected for Premium Economy!!

Most importantly, got us there and back safely and on time. Seats in Prem Econ spacious enough and comfortable. But pulldown footrest on both flights inadequate/broken. Crew...mixed: a few were quite pleasant, others seemed disinterested. Food was underwhelming. Yes, I know it's just "airplane food", so dont expect much... but even United is doing better now, and BA more so. Would I fly ITA again...perhaps. Price diff was main selector this time, almost 1K LESS/person than UA. I'm naturally frugal -- For 2K I'll put up with some small inconveniences.

Flight attendant really had bad behavior.. yelled at people when she is trying to defend, to have favor w her people..!

Appreciated being met with a glass of sparkling wine - also the warm cleansing towel offered before the meal. The food was tasty!

Overbooked. They left a lot of passengers on the ground

Flight was on time, there were no issues. It was also direct to SFO. For an international flight, I call that a win.

It was Ok for Business class considering we paid almost $10K for two seats. Disappointing part was the $640 (RT) to reserve the seats prior to departure unlike other airlines that is complementary when buying business class seats. Would I use ITA to go to Europe on my next trip -NO.

The seats on Lufthansa’s international business class on the A350-900 is the worst product in the market. Our chief purser was AMAZING though. She is the best FA I have had in many years.

I have very bad experience with United because Vince two weeks that I did not receive my luggage yet

Generally good. Not their fault but the design of the Boeing 747 had seating supports directly in line with my legs. So my legs always had to straddle this support which caused body misallignment. Such poor design from Boeing. There was no USB port for me to charge my phone. The screen touch control was very poor.

Best flight attendants ever! Very customer and service oriented, courteous, professional and helpful.

Never happened. Flight was delayed. Had to be re rojyed

The plane was very clean. The bathroom was clean as well. The land crew were very polite and informative and helpful. They informed me that there is a long way and challenging to go from international terminal to national terminal and in addition to getting my suitcases and going through customs and dropping them again for my second leg of trip which was San Francisco to Los Angeles . I have left knee issue and had a recent fall with aching muscles all over, the land crew suggested wheelchair help for me, God bless her. If I did not have help, I could not make it to my last terminal. Thank you UNITED AIRLINE!

I was very happy with everything, thank you for the smooth flight ✈️

helpful and friendly. The Lufthanza people I dealt with before my holiday were so unhelpful by comparison.

Entertainment system is old. Food can be tastier Need to provide toothbrush and toothpaste at least when asked.

This was the best carrier, comfort, service, good food, on time experience on a long haul flight. New, clean, quiet, smooth aircraft!!!