Daily cleaning, installation of cabin HEPA filters on flights from Greece
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Scores according to KAYAK customer reviews
Cons: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Pros: "everything was perfect"
Pros: "(see above)"
Cons: "(see above)"
Pros: "never turkish airlines ever again!"
Cons: "never turkish airlines ever again!"
Cons: "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
Pros: "I am not blaming the airline at all for these inconveniences."
Cons: "NOTE: THIS IS NOT A CRITIC OF THE AIRLINE Having personally experienced the latest in the consequences of travel related rules mandated by US public officials, I am yet again left wondering if they, and their families, go through these rules that they impose on the general public. Or if they just breeze into their private airport wings and planes. I doubt they take off shoes, belts, and such, or go through irradiated machines. But going through about 3 extra layers of security while transiting is a bit much. Not to mention the extra hours spent relinquishing and reclaiming laptops etc. Frankly, non of these acts makes anything safer. It is akin to the permanently parked police vehicle on the Brooklyn Bridge in NYC since 9-11. What is that supposed to deter?"
Pros: "Interior of the plane"
Cons: "It wasn't communicated beforehand to check in our baggage to electronics."
Pros: "Attentiveness of staff."
Cons: "The check-in was quite hectic."
Pros: "Almost everything from boarding till landing."
Cons: "I didn't like the fact that people need to wait in the bus shuttle too long. It's just better to let people wait at the gate and ride them to the plane when it's 100% ready."
Cons: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Pros: "Wonderful experience"
Cons: "Lost my bag. Again no gate number from Instambul to NY."
Pros: "There were a lot of very good experiences with Turkish Air. I was pleasantly surprised how friendly and courteous the staff was. Overall, the trip was a pleasure. I would fly with Turkish Air again."
Cons: "Very good"
Cons: "According to the menu we were supposed to have a choice of chicken or eggplants. When it was my turn - it turned out that there was no chicken left. Fine. Eggplants with some kind of lasagna. This lasagna was just old! Old and dry. And cold. It was definitely not fresh. I asked to warm it up. Got another one. Which was not better actually. That was really annoying. Only after one more complaint I was offered some kosher (and now really good) meal instead."
Cons: "Everything good"
Cons: "Very very cramped"
Cons: "Need more vegetarian options"
Pros: "All amazing"
Cons: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Cons: "The sears are so uncofortable. Leg space tragic!!"
Pros: "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
Cons: "Late baggage"
Pros: "I have been flying with Turkish Airline for over 24 years. And they are the best ever. If they have flights to my destination I sure fly with them."
Pros: "US government sends out travel advisories in timely fashion"
Cons: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."
Pros: "Good in general"
Cons: "Delayed flights"
Pros: "They had really friendly staff."
Cons: "The leg space between the chairs was really cramped."
Pros: "I like every thing"
Pros: "Great staff"
Cons: "Departed late, landed late, baggage claim took over an hour and half"
Pros: "All was ok"
Cons: "To warm in the cabin"
Pros: "Everything is high quality but the airplane interior. It's in need of some updating."
Cons: "See above"
Pros: "I liked most of the processes but only boarding process was complicated."
Pros: "see above"
Cons: "See above"
Cons: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
Pros: "Meals, pillows and blankets, and the pouches with the slippers, toothpaste, etc."
Pros: "Priority lounge access made 12 hour layover less unbearable."
Cons: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."
Cons: "Similar issues as described above"
Cons: "The airport"
Pros: "Everything was fine with no change of schedule. Turkish airline is more serious now than before. I had very bad experience three times with them. I was saying that I'm never going to fly with them, but this time I did not have choice so I had to fly with them."
Cons: "The menu is always the same and not very delicious."
Cons: "Everything was excellent! I will be flying with them again!"
Pros: "Seat was comfortable. Looked new."
Cons: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Cons: "not so crowded"
Cons: "Well,my whole trip was an adventure! I booked it online but in reality, it wasn't what was advertised. There was a problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so"
Cons: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
Cons: "I don’t have bed for my baby and I asked the server for yogurt she never tell me they have or not"
Pros: "Lufthansa is very good!"
Cons: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Cons: "I don't know"
Pros: "All great except my seat."
Cons: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Pros: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Cons: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Pros: "Could not get skybridge to operate so that we could disembark. United airlines."
Pros: "everything - especially the way they treat their customers."
Pros: "Same as above."
Cons: "Same as above."
Cons: "HEAVY PASTA DISH."
Pros: "It got me to my destination safely."
Cons: "Frankly I don't even remember since it was so early in the morning. Uneventful which I guess is good."
Pros: "operated by Lufthansa. Very efficient. Clean and comfortable"
Pros: "It was ok"
Cons: "Two flights were both late Had to run to gate Luggage delayed"
Pros: "I just love flaying with Lufthansa Airlines"
Cons: "I find that bigger airplanes are more organized than the small ones."
Pros: "Congratulations for your pilot! He gave us the best landing ever! Very smooth and safe landing. One minute we were in the air and the other he was just parking the airplane!"
Pros: "Leg room is superior!"
Cons: "Do not choose this Airline by any means."
Cons: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Cons: "Less knee room than usual. Very cramped."
Pros: "Comfortable, timely and pleasant overall."
Pros: "Crew was friendly"
Cons: "Flight delayed by over 3 hours, inflight entertainment did not work"
Pros: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Pros: "Everything was good."
Cons: "everthing was good!"
Pros: "The caring of the air hostesses"
Cons: "The space was very limited"
Cons: "The kids were allocated away from their mothrr"
Pros: "see above"
Cons: "see above"
Pros: "everything from the boarding and check-in process to in flight comfort."
Pros: "Due to unforeseen circumstances, I needed assistance to the boarding gate. The attendants were very helpful and courteous."
Cons: "Tight quarters for long trip"
Pros: "Employees were polite, friendly, and very helpful!"
Cons: "Seating to small and tight I am only 5'11 175 lbs"
Pros: "Coffee was excellent"
Pros: "terrible earphone, could listen only on one ear."
Pros: "very clean and nice cabin space"
Pros: "Your services and email updates were some of the best in the business."
Cons: "Your website is the least friendly we have EVER encountered."
Cons: "Everything was geeat"
Pros: "Staff attentive. Came by very frequently."
Pros: "more comedies movies and more up to date soccer"
Pros: "I'v said it all above. Liked everthng"
Pros: "Traveled with my dog. They had empty row so United moved us there so dog can be comfortable under the middle seat. Staff was very nice and offered water and ice for the dog."
Pros: "honestly? nothing."
Cons: "3 hours late. it was operated by united airlines, it was the first and last time that I flew them, worst of the worst!"
Cons: "Pilot did not yet to avoid turbulences, which were pretty bad. They also lost my luggage which arrived after three days."
Cons: "More food"
Pros: "Why the 3 hours delay?"
Cons: "Be on time"
Cons: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Pros: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Cons: "Poor selection of films on the entertainment system."
Pros: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Cons: "It would be wonderful to have all seats the same as first class for a long distance flight."
Pros: "On time take off"
Pros: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Cons: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Pros: "It was a high quality service hands down."
Cons: "The available entertainment choices were a little limited."
Pros: "Almost every thing was very good"
Cons: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Cons: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Pros: "Crew was very friendly, food was decent and the boarding was a breeze."
Pros: "On time"
Cons: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Cons: "Food was ok. Flight was delayed."
Pros: "all good."
Cons: "austrian airlines female flight attendants have to wear ALL red. it seems a bit much."
Cons: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."
Pros: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Cons: "Food was ok, not great."
Cons: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"
Pros: "It was a very safe trip"
Cons: "Small space in Economy class"
Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Pros: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Cons: "The food quantity was skimpy considering the duration of the flight."
Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Pros: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Pros: "I like the food , service and clean airplane."
Pros: "Was on partner airline Austrian Air. Very good service."
Cons: "At Vienna gate G31 it was difficult to hear announcements."
Pros: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Cons: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Pros: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Cons: "Entertainment on board was useful"
Cons: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Cons: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Pros: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Pros: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."
Pros: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"
Pros: "The flight was good, the food was good, the crew was excellent"
Cons: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Pros: "The service on board was fantastic. The flight was very smooth."
Cons: "The flight attentands were very unfriendly"
Pros: "the crew"
Cons: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."
Pros: "Reasonably on time. Food and service were passable."
Cons: "Very old plane, the entertainment system was awful. Wifi did not work at all."
Pros: "The crew were nice."
Cons: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"
Pros: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."
Pros: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."
Pros: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Cons: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."
Pros: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."
Pros: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Cons: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"
Cons: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."
Pros: "Nothing was overly terrible. The chicken was pretty good. Mostly on time departure and arrival. And smooth boarding / exiting process."
Cons: "Food - pasta was awful, snack was tiny, 9h 30m flight. Should probably have more than a half a sandwich snack. Space - tiny. I am 6' and 190lbs, knees were basically wedged against the seat in front of me. My girlfriend is 5'9" and she was even complaining about space. Entertainment - really limited movie selection."
Pros: "The staff was friendly and the meals were nice. It's crew was trained and the flight was pleasant. The seats were comfortable and the entertainment had lots of options."
Pros: "I liked the service and the food"
Cons: "The lack of movie choices"
Pros: "Good service"
Cons: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Cons: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Pros: "Didn't seem to take long. Crew was friendly. Landing was great."
Cons: "I assumed we got a meal, but perhaps I'm mistaken there."
Pros: "Guess what, we took off and arrived on time!"
Cons: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Pros: "The crew was great! and food was good!"
Cons: "Not enough movie choices. Coach seats a little uncomfortable."
Cons: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Pros: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Cons: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Pros: "The food was great and the staff were excellent."
Cons: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Pros: "Flight was on time with friendly crew"
Cons: "Backup plane from the 90s had broken entertainment system"
Pros: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Cons: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Pros: "Staff efficient."
Cons: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Pros: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Cons: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Pros: "Nice staff, comfortable."
Cons: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Pros: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Cons: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Cons: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."
Cons: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Pros: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Pros: "I am vegetarian with no egg fish or meat. I didn't get any choices"
Pros: "The crew and aircraft were nice."
Cons: "Checking into the flight in Athens was a complete cluster. The cue line was rerouted multiple times for passengers checking into the flight. This caused confusion, delays and frustration. Initially, only one gate agent was checking in the flight. Unreal."
Pros: "The flight crew was courteous and professional. The seats were comfortable."
Cons: "The flight came in a little late. However, the plane was nice."
Pros: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Pros: "Real meals"
Pros: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Pros: "The crew"
Cons: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Pros: "Good choice of movies."
Cons: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Pros: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Pros: "SAS is the best airlines !!"
Pros: "Quit a lot space for domestic flight"
Cons: "No drinks no food. We pay a lot of money for seat"
Pros: "Crew was efficient; cabin was clean."
Cons: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Pros: "personnel is very courteous."
Cons: "cofee is terrible."
Pros: "The crew was friendly."
Cons: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Pros: "On time and smooth travel."
Cons: "No choice in dinner items."
Cons: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Pros: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Cons: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Pros: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Pros: "Food and movies were great!"
Cons: "Couldn't afford a seat with leg space."
Pros: "Slept great."
Cons: "Woke up."
Cons: "I didn't.t like your movies selection? Not very current. the food was awful. Not being able to book a seat until I arrived from Amsterdam."
Pros: "everything except"
Pros: "as advertised - premium economy"
Cons: "no complaint or concern"
Pros: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Cons: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."
Cons: "I lost my luggage!!!"
Pros: "Everything was great, food, blanket & pillow, movies, friendly service."
Cons: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."
Cons: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"
Pros: "Crew was super sweet!"
Pros: "I arrived alive...."
Cons: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Cons: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Cons: "no food very cramped small seats plain full to capacity"
Pros: "Empty middle seat so more room."
Pros: "Efficient and quick, no issues."
Pros: "I loved everything!"
Pros: "Got to Newark fast luggage was off plane very quickly"
Cons: "Older plane no body at gate to drive jetway gaving us sit out on tarmac"
Cons: "Time is money. Instead of telling customers to arrive 3 hours before departure and it is their problems if they can make it, a better way to be helpful is to have representatives ready to spend 3 minutes to look at customers' status, offer feasible options and point people to the right directions right away. Be a part of the solution! Don't be such a pain when you can offer a helping hand."
Pros: "Some of the roomiest most comfortable seats out there. Lovely staff."
Pros: "They provided bags, napkins and were very understanding every trip down the aisle to the lavatories"
Cons: "Baggage pick-up facilities at Newark Airport"
Cons: "Incredibly disorganized"
Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."
Pros: "It is one step back from Air Canada Rouge but it is the best airline flying to LA"
Cons: "I missed the blankets and pillows"
Pros: "Air Canada Rouge business class is excellent I would recommend it to anyone"
Cons: "There was nothing that I did not like"
Pros: "All of it"
Pros: "The cabin service was amazing, the staff was so prompt and courteous, I am a frequent flyer on Air Canada and I love flying Air Canada."
Pros: "Nothing special."
Cons: "Not apply."
Cons: "There was no wi-fi!!!"
Cons: "Never on time"
Cons: "Missed connection because of their computer issues. The hotel they arranged for us was a 30minute drive from airport. We passed 50 hotel alternatives on the way. Nobody greeted us at the gate to explain our options. My luggage never arrived"
Pros: "the service was excellent"
Pros: "Short trip, nothing too much to complain about or sing about."
Cons: "the entertainment system not functioning tjhat well."
Pros: "Tv options"
Cons: "I'm only 5'10" and my knees were digging into chair in front of me. Also, we had everyone boarded about ten minutes early (which is awesome) and we were told we would leave a bit early, but then sat there for about 15 minutes and departed even later due to long line for take off."
Cons: "Uncomfortable seats"
Cons: "They wouldn't seat us together"
Cons: "movie selection is poor and using your own device isnt that enjoyable. Girl at counter was demeaning."
Cons: "There was a yappy dog on the flight which the owner kept outside of the kennel for much of the flight. This is a serious security and health safety breach. One of the flight attendants said "I have a dog so I understand" and let he continue to kee the dog outside the kennel. Flight from hell."
Pros: "The staff were friendly even though the flight was completely full"
Pros: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Cons: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Cons: "11 hour flight with no feasible entertainment options."
Pros: "Everything was great I had a Blast"
Pros: "The crew handled things well in spite of some turbulence closer to EWR. Thanks for a smooth and easy ride into NYC/NJ."
Pros: "wonderful plane"
Cons: "NO WIFI!!!"
Pros: "Ok so I download the app and horrible content. Not alot of options and then you have to rent an iPad? They should b giving.those.out free"
Pros: "I can't think of anything I'd really like an Air Canada . Even when they initially told me I needed to buy the wine and finally gave me one bottle for free, it really tasted like vinegar . I couldn't drink it ,"
Cons: "The worst part of thiis experience with Air Canada was the fact that there was no entertainment on board . They are supposedly switching to this system where you are supposed to download the Air Canada entertainment app on your phone or your tablet to be able to watch anything . Even though I supposedly had free Wi-Fi in The Athens airport, I was unable to download the app so I spent 11 hours with nothing to do on my way to Montreal. I wonder what they expect elderly or very young flyers to do . Most of these don't have tablets or smart phones . They did have some tablets for rent for $10, but not enough for everyone. Would not recall mend this airline for a transatlantic flights without checking whether the airplane has onboard entertainment first ."
Cons: "Horrible to say the least Never made it to Toronto"
Pros: "The crew was polite and friendly."
Cons: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Pros: "Plenty of beverages provided and friendly crew."
Cons: "Entertainment app had to be downloaded prior to take-off to access many of the entertainment features such as movies."
Cons: "it was delayed for 1 hour"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "No TV service on an 11 hour flight. Really? It's 2016 can we get Air Canada into this decade please."
Cons: "Waited 1 hour for my bag only to be told that it was put on a different flight. They couldn't tell me this during my flight or while I was waiting? They said it would arrive by morning the next day. I call multiple times to get an update and no one has an update. 6pm rolls around without a single update so tired of calling I drive back to the airport to get a hold of a person. Person says delivery company has it and gives a phone number. Call delivery company and they have no idea what i'm talking about say to go back to the airport. Bag finally shows up 12 hours after expected without a single call or update. Never flying air canada again!"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."
Pros: "Attendants were conscientious, hospitable."
Pros: "You had the latest HBO shows"
Cons: "Staff was a bit rude in at check in to get onboard as I was one of the last passengers to board the plane."
Pros: "Everything was great in the premium seats (first row)."
Cons: "The seats could use a foot rest to help passengers sleep better."
Cons: "No in flight entertainment available"
Cons: "I found the seats quite uncomfortable which is unusual for me as I don't have back or neck issues. Once I was able to position the seat after take-off the comfort was improved."
Pros: "Flight attendants did not wake me up!"
Pros: "The airplane landed perfectly"
Cons: "The seating are small"
Airlines flying from Greece have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Greece
Masks required on board, masks provided on flights from Greece
Social distancing seating
Middle seats unavailable to book on flights from Greece
Testing for antibodies, testing for symptoms for flights from Greece
Waiving of change fees. Search flexible flights from Greece