Pros: "Smooth flight. Crew friendly."
Cons: "More leg room"
Pros: "The seat was comfortable. Snacks were good. Inflight entertainment was amazing. Boarding was smooth."
Cons: "Nothing it was perfect"
Pros: "Don’t go overboard"
Pros: "Flight was on time and boarded and de-boarded quickly."
Cons: "Video entertainment system did not work at first and had to be rebooted."
Pros: "The crew was not overly friendly"
Cons: "It’s time to update the snacks, bu thank you for serving more than just peanuts. I was very cold on the flight - unusual, but definitely very chilly."
Pros: "Crew was great"
Cons: "Lots of screaming children. Not much to be done about that."
Pros: "Good movie selection"
Cons: "Always late to depart. Seating was cramped and uncomfortable"
Pros: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Pros: "Delta is wonderful! Helpful and on time."
Cons: "First class almost always guarantees a much better experience!"
Cons: "Overall, a good short flight."
Pros: "Newer planes with extra large overhead bins are great and the boarding process is much easier and smoother now with all the various breakdown of groups instead of by row."
Cons: "Late boarding. Slow de-boarding."
Pros: "Crew was so friendly!"
Cons: "Food; movie choices"
Pros: "Everything . Delta is one of the best"
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Pros: "The boarding was smooth and in time. I enjoyed the WiFi service and the extra room in the seats. Plane was gorgeous! Staff was courteous and professional."
Pros: "El servicios al cliente ala hora de registrarme, fue malísimo, en Santiago república dominicana,"
Pros: "I am a large person and was very happy to find that the seat belt fit easily and comfortably around me. That didn't happen with my next flight so thank you Delta. All crew members were very nice and pleasant. Amazing how pleasant they are after having to deal with so many people in a shift!!!"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "Once we finally boarded, it was fine- plane was new and clean and entertainment system was great. Agents did the best they could with limited information on flight status. Provided snacks at departure gate- but they were all unhealthy."
Cons: "Flight originally booked with 2:30pm departure time, was pushed to 4:30pm a few weeks in advance. Then the flight was delayed on the day by 30 minute intervals until 9pm. Finally, we were switched to a different gate to board a different plane. Then sat on the plane at the gate for another hour so they could load all the bags. We didn't take off until 10:30pm- painful."
Pros: "on time, good service,"
Cons: "i agreed to check in my bag at the gate when they asked for volunteers thinking I would get it at the gate of my destination but after i checked it in in gate attendant informed me that i would get my bag at the baggage claim"
Pros: "Free movies. Clean and modern look to airplane."
Cons: "Could not get wifi to work."
Pros: "Quick boarding, clean plane, good entertainment system."
Cons: "Used a neck/back pillow and jacket against hull to try and keep my shoulder and arm from freezing solid. I usually sit by the window on a couple dozen flights per year, and it has never been this cold on my arm. I wonder if a heating pad would work on their outlet?"
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Pros: "Delayed 40 minutes first flight out at 5am. Missed connecting flight by 2 minutes."
Cons: "No assistance in helping us get to our destination"
Pros: "Seats were comfortable on the smaller plane"
Pros: "On time service &no damaged luggage!"
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Pros: "consistently good"
Cons: "no problems... a little late because of uncontrollable factor... WEATHER"
Pros: "Comfortable aircraft with tv in the seats"
Cons: "Huge delay on my flight and most other flights from LaGuardia that day, lack of information on reasons for the delays ."
Cons: "Not a fan of the distance between our arrival gate in ATL and connecting flight to BUF. Couldn't be helped, I suppose."
Pros: "Nothing in particular"
Cons: "So I originally had the free seat 11A. The app offered me what looked like a bulkhead from the seat map on the app at seat 10A for additional $19. I feel for it. No bulkhead, no extra room, nothing, waste of $19"
Pros: "What I liked: Sky Priority privilege came with separate luggage check-in queues and early boarding"
Cons: "What I disliked: Seats were too small No beverages or snacks offered No USB or power outlets available Three different groups board before Delta Comfort (e.g. those needing more time, travelers with children, first/business class) Didn't see the value compared to a less expensive main cabin ticket"
Pros: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Pros: "Video screens at each seat!!! Thank you Delta!"
Cons: "Nothing, everything was great!"
Pros: "Flight was on time. Crew very friendly. Plane was clean, boarding very organized but I would suggest boarding from the back forward. This would eliminate blocked aisles."
Pros: "Friendly, hard working flight crew"
Cons: "Flight delayed 2.5 hours. Not necessarily their fault, but they rarely communicated why or what to expect. Despite signing up for SMS notifications, I'd find out from Kayak more than I did from Delta."
Pros: "Frontline staff were nice."
Cons: "Our flight was canceled last minute. Instead of a direct flight to start vacation, we ended up with a five hour layover in Atlanta. And to top it all off, they tried to double charge us for a checked bag fee."
Pros: "Felt like cattle in a tiny plane. Service took what felt like years. The only reason I didn't give it 1 star was that it arrived on time."
Cons: "Service and size of plane."
Pros: "Comfort seat upgrade. Access to Virgin Lounge in London. Food was very good."
Cons: "Video system on plane had too many commercials."
Cons: "Lunch sandwich was too spicey"
Pros: "One helpful person at baggage check."
Cons: "We arrived early at recommended time. The line was so long that by the time our family of 6 reached the front, they had put us on standby for 8 hours later, then that flight was delayed. SunCountry owes me not only what I paid for tickets, but also for my PTO used, my spouse’s PTO and the expenses incurred which include food and the UBer because the car rental will be closed by the time we arrive. This may include the extra expense now of a hotel night at our destination. I could not be more disgusted."
Pros: "The pilot was great. The crew were always willing to help and were so cheerful. I found there to be plenty of leg room. I loved the menu options. Overall I had a great experience."
Cons: "I want free pretzels and peanuts throughout the whole cabin."
Cons: "Using Amex card for snacks"
Cons: "The landing was a bit rough"
Pros: "Crew was good."
Cons: "Gate computer in Nashville seems to always be down and causes delays boarding. Seems to always be a delay after landing when we arrive on time but there is still a plane at the gate? Need another gate..."
Pros: "Direct flight"
Cons: "Small seating-our knees were sore when we got here."
Cons: "there was a hurricane and we couldn't make the flight since they where evacuating were our house is. we are still hoping the airline will work with us on our tickets. we would like to fly this week to ckeck it out. we would love to hear if you can help us."
Cons: "I was not allowed to board the flight. I arrived 30 minutes before departures and they refused to print my ticket. The lady claimed it was an airline policy to stop printing tickets 45 minutes before the flight leaves but on my original departure from Dallas I arrived 30 minutes early and waited in line until about 10 minutes before departure and they still printed my ticket. if its policy why was I able to do it the first time with no issue? i had to buy a whole new ticket with a new airline. I want a refund."
Pros: "Luggage, came 30 minutes late .. no luggage arrival marked"
Pros: "Great service, friendly, helpful staff."
Cons: "Sun Country should warn the average family and business traveler if they intend to cater to drunk 20/30 yr old adults on the first leg of their Florida vacation. Instead, 2 of the flight attendants joined in the loud chants and cheers. The flight attendants attitude was disappointing, and unprofessional. Their motto should be "Party Plane". About 12 loud and obnoxious party goers made it a miserable flight. One flight attendant asked them to quiet down. Two flight attendants joined in with the partying and yelled and chanted along with them. One flight attendant ignored the situation."
Cons: "I was charged unexpectedly for our seats and a carry on when checking in. This was not touched upon when booking the flight. Flight attendants were not friendly upon boarding or unboarding. No snacks or entertainment so I rated them ones as there was no n/a option"
Pros: "Friendly flight crew, safe and reliable ride, fairly comfortable seat, departure out of MSP terminal 2 is great, and boarding was quick and easy. Also direct flight to my destination."
Cons: "During a maintenance delay the pilot never informed the cabin regarding what the issue was, no complimentary snacks, leg room was limited, no entertainment options."
Pros: "Fast and friendly"
Cons: "Bathroom in the back was leaking water on the floor, and there were a lot of young kids on board... minor stuff"
Cons: "Seats are very tight"
Pros: "The price"
Cons: "No movies, music, nothing 2 plug in your electronic devices in2"
Cons: "the seats are not comfortable for a three hour flight."
Cons: "Please don’t change to be like Spirit!"
Cons: "That they did their best to shut us out."
Cons: "No snack options like in some other airlines."
Pros: "I have been flying suncountry for 11 years and they always have friendly staff, on time flights, and never loses luggage."
Cons: "They use to offer an egg sandwich for breakfast which they no longer do. It was a nice touch that is missing. They also don't offer in flight entertainment like Delta, but is available for purchase."
Pros: "Allowed me to gate check my bag. Beverage service was fast."
Cons: "Was moved to an exit row window. Seat Andy was broken and didn't close, so I couldn't really use it."
Pros: "Quick nice flight"
Cons: "Seats are never that comfortable head rest mostly but still a good experience"
Pros: "Seat Comfort & Leg Room"
Pros: "Timeliness, amount of space w/ seating"
Cons: "See previous"
Pros: "Liked direct flight. Price was good. Staff was great. Smooth flight. A snack would have been great. Beverages were good. Didn't use entertainment. On time."
Pros: "It's a great airline, on time, nice flight attendants."
Cons: "would like to have been able to check in online"
Pros: "Direct flight"
Cons: "All was fine"
Pros: "On time and friendly in airport staff"
Cons: "Attendants seemed a bit stressed Minneapolis to Ft. Meyers."
Pros: "Nice people, easy boarding, very friendly attendants on board."
Cons: "can the seats get any closer together? I'm skinny and I couldn't cross my legs without sticking them into the isle first."
Pros: "Had not traveled on Sun Country before this trip. Everyone was very pleasant. All steps from ticketing to the trip were easy & smooth."
Pros: "The direct flight"
Cons: "No food, no entertainment, it's 2016 update your crappy planes"
Pros: "The port and air crew"
Cons: "No air craft facilities or not even a peanut"
Pros: "Great seevice"
Cons: "Se got What airline ofertes. Se are ok"
Pros: "It was all excellent"
Pros: "Good flight. No delays. Fast luggage retrieval."
Cons: "I didn't have seat assignments and waited on the phone for over 50 minutes to talk to a representative. He said seats would be assigned at the airport. With 4 in our party, I was concerned about seats, since the map showed no available seats."
Pros: "Seats are nice and roomy, flight attendants offered beverages multiple times."
Cons: "Could have used more bathrooms"
Cons: "Flight attendants did not inform passengers to use the underseat space in front of them. The passenger in front of me put her items underneath her own seat, causing my bag to be pushed back."
Pros: "The price ............"
Cons: "Fake smiles and discrimination............"
Pros: "Inexpensive flight to fl."
Cons: "No food or entertainment."
Pros: "Staff is great, friendly, happy always. Punctuality of flights great Prices better than other big airlines, which is why we choose SC Communication is good Staff again is supiorior to all other airlines - always smiling, friendly, helpful and act like they want to be there and help customers. They are even fun and not so serious."
Cons: "- Should consider designating a section of the plane for families with kids- especially small kids. - Adults should be able to enjoy a relaxing vacation - especially when taking a special adult vacation and break from their kids and families for a stress-free vacation. Flights should accomodate adults and non-families too. - We were on a flight with 10 kids in diapers and under the under the age of 4 spanning all in an area of 4 or 5 rows. - Love kids but they were screaming, crying and having tanterums on the flight out and on the flight back. It was a airborne daycare center and very miserable and stressful for all."
Pros: "Pilot communication, 12 minute early arrival to Ft meyers and Minneapolis airline Customer service person was outstanding."
Pros: "Everything went to plan and the staff was cheerful and welcoming!"
Cons: "Sat in a back row both flights and both times crying and fighting kids were behind me near the bathroom. Wonder if families tend to pick back rows. I will try for closer to the front next time"
Pros: "That I was accommodated to sit with a friend at the last minute."
Pros: "On time. Room for bags"
Cons: "Bumpy landing. no snacks"
Pros: "Great flight crew."
Pros: "Nice flight attendants"
Pros: "Sun country is a modern airline with good old passenger comfort values. I'm tall and like the fact that for a very reasonable cost that I can upgrade to a first class or exit row seat. I upgraded to first class for the return trip and was very pleasantly surprised to get real first class service. I Will always check sun country first when purchasing airline tickets."
Cons: "Departing and returning flights were perfect. Thank you."
Pros: "not much; very crowded; feel bad for the crew too;"
Cons: "put more flights and give people some room; or put less seats; over booking and over crowded flights are not fun. basically, i am expecting some improvement either from you or from other companies"
Cons: "No snacks even for 1st class."
Cons: "Some of the crew had an attitude and the purchased WiFi did not work"
Pros: "The crew was friendly, and the entertainment choices were pretty good."
Cons: "By the time the food service cart reached us in row 28 of about 33 or so, my choices for food and drink were both sold out. It would have been less of a big deal if our earlier flight hadn't been so late that we couldn't grab something to eat before boarding."
Cons: "seating, food, entertainment, boarding"
Pros: "Signs etc were clear. Emailed for delay."
Cons: "Flight was delayed with little explanation to why."
Cons: "Everything was fine"
Cons: "App continued to crash. Couldnt watch movies."
Cons: "Even with the delay I had a good flight and the service on board was very good"
Pros: "Comfortable seats"
Cons: "Left on time, arrived ahead of time. No turbulence."
Cons: "When the delayed flight landed, the crew should help expedite those connecting to other flights. They should announce our connecting gates so that we don’t have to look it up."
Cons: "No delay Ability to connect wireless headphones"
Cons: "The flight was delayed by 3 hours. They didn't tell us it was delayed until 2 hours before the flight, by which time we were already at the airport. They first delayed it 1 1/2 hours and then another 30 minutes every half hour. The airline/crew never even acknowledged the delay or apologized for it."
Cons: "Plane was changed, lost all upgrades and assigned a random seat. One of the flight attendant had poor customer skills, was just rude overall."
Cons: "More seat room side to side"
Cons: "If we were able to have made the flight"
Cons: "Bussed from Green Bay to Chicago."
Cons: "My A/A flight, which was scheduled to get in after midnight, was delayed by over an hour with multiple gate changes."
Cons: "There was a flight delay. That would have caused me to miss my connection. The airline switched me to another airline and did not notify me. Caused me to run all over the airport and waste extra 4 hours in waiting."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "arrival to the destination"
Cons: "booking through kayak was a nightmare. they serve no purpose othan than to collect a fee and add zero value and provide no support after the transaction. it is pointless to use this service as no one at Kayak can help you after the purchase, and we all know airlines are useless when it comes fo customer service. never again! american airlines was even worse with their customer service when trying to get seat selections preserved when the airline was updated from British to American airlines. American airlines lied over the phone and was even more rude in person. JOKE"
Cons: "I missed all my flights and my bags because of a stupid delay made by the airline."
Pros: "Great crew cabin and excellent service at the checking area"
Pros: "Quietness of the flight and easy boarding entertainment was good"
Cons: "Food a bit heavy and large and crew only ok"
Cons: "i couldn't get my seat before the flight. Coouldn't even find out it was on American airline. So I couldn't get gluten free meal for any of the legs of my journey and I have celiac's disease. A real problem!!!!!"
Pros: "Smooth ride"
Cons: "Not accessible. The tv wasn’t captioned"
Cons: "No wifi, no personal TVs"
Cons: "it was an hour late"
Pros: "Met expectations. Landed early."
Cons: "Seats harder than expected"
Pros: "Only 30 minutes or so to ORD from GRB Paid with AA points at 7,500 miles each way for a weekend in Chicago"
Pros: "They were able to arrange for a seat for my daughter who was technically a lap child. The crew were courteous and helpful. The flight arrived early."
Pros: "The staff always looked like they were happy to help."
Pros: "our flight were on time. Staff was very helpful, I walk with aid of a cane."
Pros: "The flight was comfortable and kept to schedule."
Cons: "AA staff at JFK airport were rude and unhelpful. Staff onboard the flight were excellent."
Pros: "Due to my missed connection, American booked me on the earliest flight to Dayton the next morning via United."
Cons: "The United flight's aircraft was cannibalized for another flight as our plane was only slightly more than 1/2 full. Our later aircraft were cannibalized twice more, until we finally got a spare aircraft after a two hour delay."
Cons: "Not good movie available"
Cons: "Read my review of my denver to dallas amd youll understand.."
Cons: "Constant delays and cancellenations"
Cons: "Grumpy crew, filthy plane! Honestly there was mold on the ceiling and dirty residue all over the place. Absolutely disgusting! If I ever encounter another A.A. flight this bad, I will never fly their airline again... I've seen cleaner public busses!"
Cons: "They must have switched my gate four or five times and delayed my flight a whole hour"
Cons: "Typical American Airlines delays...."
Pros: "One passenger was removed from the plane after 3 times he was warned about removing his mask before takeoff. Due to Covid19, United was boarding by row, from the rear to the front."
Cons: "When I made the original bookings, United was not allowing the middle site of the row to be used. Unfortunately, the plane was almost packed. 8 seats in the rear were empty."
Cons: "Better entertainment options. Wasn't prepared for using my own device and I didn't have Bluetooth headsets."
Cons: "Wifi didn’t work entire flight even though I had paid for it ahead of time"
Pros: "Great crew. Fast and easy boarding."
Pros: "The flight attendant in business class was awesome!"
Pros: "Seat was comfortable but paid up for extra leg room"
Pros: "Smooth flight, excellent cabin service, arrival in Ft. Myers was early"
Pros: "Enjoy the United apps free movies"
Pros: "On time even with minor delay in boarding"
Cons: "I was not on this flight because my previous United flight was late! So I am having to sit all from 8:00 am till 8:25 pm in the airport. I am not happy."
Pros: "My flight on another airline cancelled -- I rescheduled on a later flight with United but arrived at the airport in time to catch an earlier flight that had been delayed. United allowed me to move to the earlier flight without any penalties in recognition of all that was going on. Thanks."
Cons: "Lufthansa canceled the flights and blamed united airlines. The united airlines would not help and finally ended up having to stay in Frankfurt and now have to leave for Lisbon tomorrow and then onwards."
Pros: "No delay, not crowded"
Cons: "The temperature on the plane was close to that of a freezer. Very cold for some unusual reason. Otherwise a great flight -- on time departure and arrival -"
Pros: "Liked excellent food and beverage service by courteous and attentive crew. Flight was listed as serving only snacks so was surprised to be served an excellent Asian Noodle and Steak Salad and continuous beverage service. Flight attendant responded immediately when I had trouble with my headphone cable and brought me a replacement cable. Entertainment option with wide choice of live television was fine for flight and helped make flight go by fast. This was our first use of first class service, and we would consider it again. I had unsatisfactory experience with United last year and saw great improvement."
Cons: "I would have preferred not having to travel to Newark to get Florida flight since Newark Airport was crowded and boarding experience took too long."
Pros: "On time, smooth flight"
Pros: "Notices of changes before anyone else got them like gate changes."
Cons: "Running through Ohare to catch my connection"
Pros: "Timelyness. On time. Crew was good"
Cons: "The small screen in front was annoying. No leg room so uncomfortable."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Flight was on time."
Cons: "Always a cramped flight, miracle there was overhead room for my bag."
Cons: "Flight crew didn't seem very friendly"
Pros: "Snacks were stale"
Cons: "Drink/snack service was slow because of limited staff."
Pros: "The plane itself was very clean! We really enjoyed having the tv's. boarding and replaning, was very fast so it was nice!"
Cons: "Sadly, the crew seemed miserable. Nobody smiled. Especially the male flight attendant. We felt more like a burden than a guest. Sorry, but it was true. I believe it was our first time flying united. No snacks on the flight, just drinks, that's ok though."
Cons: "No leg or arm room it's like a Cattle car We are not cattle! Would it kill you to give a few more inches in either direction? NO it would not !"
Pros: "They allowed us to watch movies on our phones for free."
Cons: "I tried to cancel my reservation and they wanted to charge me $200 to cancel a $279 flight. My seat would not recline at all."
Cons: "Never gave me the option to select seat."
Pros: "Everything went well. On time ,arrived early. Easy fast boarding. Flight was not over booked so plenty of space."
Pros: "The airport was nice and had plenty amenities. Good restaurant choices, places to shop, plenty of places to sit and relax with cell charging stations. Lots to keep you entertained while you have a layover."
Cons: "Plane was over crowded.the seats are narrow and uncomfortable. Person behind me was constantly kicking the back. I was in the window seat and the guy next to me had a large athletic physique and was over-flowing into my personal space. On top of that he had a severe case of toxic flatulence."
Pros: "We took off 4 hrs late because of a brake issue. But we did make it. They didn't cancel."
Pros: "We arrived safely in fort Myers which was the most important part! The plane was very clean and I like the leather seats."
Cons: "The flight was delayed waiting for an aircraft."
Pros: "Prompt departures, pleasant staff clean plane"
Pros: "Price was fair"
Cons: "Bathroom was nasty"
Pros: "This flight was On Time.."
Cons: "It took forever to board!"
Pros: "Departed on time and arrived early."
Cons: "Direct TV out most of the flight"
Pros: "Crew were great. Seat reassignment was great."
Cons: "No good snacks no entertainment. Boarding was awkward."
Pros: "Nice and smooth flight"
Cons: "No free entertainment and paid checked baggage but at reasonable cost"
Pros: "More legroom than previous flight on B737."
Cons: "Why would you pay to watch anything? We don't care for Direct TV. Just give us something to watch w/o paying."
Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"
Pros: "The United site suggested to arrive 1 hour prior; however, I came within seconds of missing this flight because of the lines at security."
Cons: "Security lines"
Pros: "Crew was great and quiet flight"
Cons: "No wifi or video system on plane"
Pros: "How the flight attendance was pleasant"
Cons: "Everything was great"
Pros: "The seating was very good and so was the flight"
Pros: "On time"
Cons: "The way they board the plane is rediciulous, this 1-5 boarding process is horrible."
Cons: "Flight was delayed 3 hours due to mechanical issues. The AC was not working but they had us sit in the plane for an hour in the heat while they tried to fix it. Then finally had us deplane to wait for replacement plane. Not that the employees weren't polite and courteous because they were, but the last time I had a delay like that the airline gave everyone vouchers for $100 off next flight they booked. Your company let us watch TV for free. Hardly comparable!"
Pros: "The crew was so pleasant and the plane was very clean"
Pros: "On Time, polite smiling crew, happy passengers, overall excellent."
Pros: "Crew was great. Everything was on time. Price point was fantastic. It’s no frills - everything above the basic flight you need to purchase - that includes carry ons, checked bags, seat selection, snacks. If you don’t need those things, you can save a lot."
Pros: "Crew and boarding were stellar."
Cons: "Seat comfort and extra charges were excessive."
Pros: "The flight was fine and the crew were nice."
Cons: "Gate agent was too much. A family had not been required to pay for carry ons on their outbound trip but she required them to pay $250. English was not their primary language. The mother apparently swore in Spanish- agent threatened to call police. Disagreed with FA, kicked off family."
Pros: "The crew was nice and boarding was easy. The plane was on-time. That was the only good things. Seats didn't recline and there was very little leg room."
Cons: "Don't be fooled by the cheap price unless you plan to bring no luggage or pick your seat. After getting charged for each piece of luggage plus carry on and choosing our seat the price was much higher than it would have cost had we gone with another airline that included these items. Disappointing."
Pros: "Crew was very nice. Boarding was efficient."
Cons: "Snack selections are very limited. If we are paying for it anyway the choices should be a little more varied."
Pros: "The direct flight and the price Was excellent"
Cons: "Very good flight"
Pros: "Flight on time, crew was friendly and helpful. Boarding was seamless and overall great experience for the price"
Cons: "Not much leg room but expected with budget airlines"
Pros: "Wonderful. To have a direct flight"
Pros: "Friendly staff"
Cons: "Tray tables are too tiny."
Cons: "I purchased a flight from ONT to RSW with a layover in Denver. I was only able to check my bag to Denver, had to go to baggage and check in a second time, go through security again—a long line —took me 2 hours to get my bag and go through security. Frontier told me that kayak booked me on two separate flights with two separate tickets and because of that they couldn’t check my bag to my final destination. booking through kayak was a huge inconvenience"
Cons: "No tv no free food or drink and very tight space and for extra room is paying for actual extra legs"
Pros: "Crew was super nice"
Cons: "Delayed 3 hours, boarded and was told would be another 30minutes because of mechanical issues."
Pros: "The whole experience was simple and easy"
Cons: "Babies crying the whole trip"
Cons: "I tried to reschedule my trip but was unable to contact a person. I was hoping for a credit for another flight"
Pros: "The price."
Cons: "The seats don't recline"
Pros: "I can't think of anything"
Cons: "The flight was delayed for 4 1/2 hours with no email notification and my self and one other couple were the only ones who showed up for the flight. Not to mention I had just left my grandmothers funeral"
Cons: "Flight delayed 1. 1/2 hours. Baggage claim area changed three times /Crew was excellent"
Cons: "Paid $366 for a flight that would normally cost me < $250. Get charged EXTRA to pick a damn seat, both ways. Get charged MORE to check a bag each way. DON'T get ANY complimentary snack or drink, but SURPRISE, they ARE available for PURCHASE. There is NO in flight entertainment...not tv, not music...nothing. And, the seats do not recline...at all. Oh, did I mention this was a bereavement flight, which apparently airlines don't even acknowledge anymore?"
Cons: "Carry on fee is a rip off and fairly well hidden added expense. Other carriers, like Spirit, that charge fees are very up front about it and are generally much cheaper flights to begin with. Crew was nice. But plane was over booked and jam packed."
Pros: "I upgraded my seat so I was sitting in the front easy enter and exit more comfortable seats direct flight from Fort Myers to Denver"
Cons: "Did not inform us of a 4 hr delay until it was the original take-off time. We were told then that we had no crew because they had a required "off/sleep" time before flying again. That is understandable, but why wait to tell us? The majority of us to wait in the terminal instead of being able to stay home and make later arrangements. It was a 3+ hr flight and there were no snacks or drinks. You had to pay for a cup of water!!! The baggage fees are ridiculous in price. My return flight was an hr delayed...again, no notification. My ride from the airport had to wait an additional hr and this was a late arrival as it was. We didn't get in until approx. 11 pm. Such an inconvenience and I felt terrible that my friend had to wait for me. What an unorganized, stressful travel experience. They later sent an email for a $100 credit towards another flight within 90 days...A. I don't fly that often, as im sure the average person doesn't. They couldve said a year. B. Even if I was to fly again, it absolutely would not be with frontier. They can keep their $100 credit and ill pay extra to fly with my usual airline. I thought I was getting a good deal, but what I got was a headache. Not worth the hassle!!"
Pros: "Not much"
Cons: "crew was not very engaged. Cramped, bumpy 3 hr ride...couldn't wait for it to end."
Cons: "See above remarks"
Pros: "Both of my flights left early and arrived early. Makes me wonder why other airlines are always late."
Cons: "The baggage fees are ridiculous. A small carry-on bag should be free, not a third of the cost of your ticket."
Pros: "Liked the ease of boarding."
Cons: "Felt like I was stuck in a sardine can. Very unpleasant amount of personal space. Shouldn't have to upgrade to a higher-end seat just to get enough room to breath comfortably!"
Pros: "Got in earlier than expected"
Pros: "Not much more to say. It was a very early morning flight. Boarding was fast and smooth. The crew was competent, professional, and friendly. Left on time, arrived on time. All in all very nice trip. Leaving from TTN was an absolute PLEASURE especially when compared to EWR or even LGA. Will certainly do it again next time! Kudos to you Frontier!"
Pros: "Fast, efficient, clean regional carrier."
Cons: "I wish the seats reclined."
Cons: "Seats were too close and uncomfortable, didn't move from straight up position."
Cons: "All the extra charges for good and luggage. The seats ciuld be a bit more comfortable."
Cons: "Nothing was complimentary"
Cons: "no TSA recheck, The flight was late nearly 1:45 mins..frontier does not manage schedules well...."
Cons: "I thought the flight attendant was very rude to a young mother flying alone with her young child over a seat belt issue ( this was before the seat belt sign was illuminated)."
Pros: "Even though we had a considerable delay the crew as well as the passengers handled it well ie. noone talked or acted angry. They all just seemed to take in stride which made it much more tolerable."
Cons: "We left about an hour late. Initially because of difficulty starting the rear engine and then because of a medical emergency on board. Obviously the airline was not responsible for the medical emergency."
Pros: "Flight was early which was a delight. Friendly crew. Only free water. Plane was clean. No first class."
Cons: "Was not made aware that there was a charge for ANY baggage. Very unsettling at the gate, and felt I had been hijacked into paying that fee. Makes for very bad public relations."
Pros: "Left exactly on time, boarding efficient and crew helpful getting bag stowed. The crew was one of the best ever."
Cons: "Really cramped seating. It is hard to sit in basically one position for more than two hours, and probably not very healthy."
Cons: "Paying $40 freaking dollars to ship my suit case. I thought that was a bit much. Going home, how can I reduce the cost?"
Pros: "Pleasantly surprised. Trip was marred by alcohol service to people who were obviously already under the influence and disruptive to those of us around them."
Cons: "The flight was fine, but the cabin air was terrible. It felt like the temp controls were not functioning correctly and made for an uncomfortable flight."
Cons: "4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours."
Cons: "flight was 4 hours late and one of the crew members was intentionally rude."
Pros: "The flight attendants The seats were comfortable We were delayed but the crew kept us informed"
Cons: "No healthy snacks The rest room smell Delayed by faulty oxygen tank"
Pros: "Once off the ground the flight was fine."
Cons: "There was a significant delay fr de-icing. Only updated once on the process and everyone was left trying to figure out what was taking so long. There were several strange noises on the flight and once landed. It would have been nice for the passengers to have been told what they were."
Pros: "clean comfortable flight"
Cons: "need TSA pre check!!!"
Pros: "Decent legroom"
Cons: "Everyone costs additional"
Pros: "Seats sucked, no entertainment or WiFi, but I would do it again for the price"
Pros: "Price was good. Wish you had more flights"
Cons: "Almost 4 hour delay on the flight."
Pros: "Everything went smoothly. Leg room better than many others."
Cons: "Seats are stiff. I was sitting in 4c."
Cons: "Didn't know you had to pay extra for a seat assignment and $30 to check a bag. Added a lot more expense to the flight. I hate to be nickeled and dimed. Just put everything into the cost of the flight!!!"
Pros: "The only thing we liked about the flight was that we arrived safely."
Cons: "Stiff, noncushioned seats with no leg room whatsoever, which did not recline at all -- on a red-eye nonetheless. This was not disclosed at time of booking. Stewardess' yelled when people got out to go to the bathroom. Nickled and dimed for everything and nothing was included -- no video of any sort to watch, no magazine to read, no Wi-Fi to purchase. The cheaper price to fly frontier was not worth it."