The bathroom is disgustingly dirty. It looks like the crew members didn’t clean it on a regular basis. Also, who made the bathroom so small?. I am not a big girl but I still feel very cramped inside. Def unpleasant experience to use the bathroom.
dropped my bags at Seattle Delta curbside. 1.5 hours before departure. one bag oversized made it. the other was left at curb and mishandled. poor communication from delta in sjc baggage claim. No internet on flight and food choices in business are horrible. You are forcing us to fly Alaska which is shockingly better than the Delta experience. that is a low bar.
attendents were rude and the boarding was disjointed and poor
There was an incredibly surly flight attendant that ruined the experience
After boarding the plane had to wait an hour at the for the copilot to show up before we could depart
The cabin and bathroom experience was poor as the cabin and bathroom were dirty and showed signs of an older plane that had not been updated for Customer’s, comfort and health. There was gum on my seat when I arrived and dirt spots around the fan and light controls. The flight was almost entirely full, so there was no way I could be moved from my seat. Th bathroom had the peeling paint.
Flew in first class. It received service and attention that would be considered poor even by economy standards.
I love the free WiFi!! Crew was nice. Bathroom was decent. First time flying delta in a long time and I enjoyed it. Will definitely look into booking with Delta more but I think Delta is a little more expensive than the other airlines.
Since it wasn’t a Delta flight, I was not able to sit with my group and there was no entertainment.
Three adults, three children. They did not give us seats together. Two seats together, in row 23, one in 13, one in 14, one in 10, and one in 17. When we got on the plane, the crew tried to ask people to move but basically threw up their hands. One person moved so we had two pairs of seats together. The 1.5 year old sat on a parent's lap (despite having paid for his own seat).
Aeromexico is a decent airline with no frills…. Without a price point. Anything you’d like that can be considered extra has a cost. Leg room, luggage, ..whatever. We opted to use carry on bags (which on some flights also have a fee) due to to checked baggage having a $76 fee per person each way. $300 in fees for my wife and I to have a couple extra shirts is too much. Bag fees have gotten out of control across the board in all airlines really… it’s a money grab. At boarding however we were pulled out of line and told to check our bags at the gate (no fee).. not sure why we were selected out of a pile of others. It added to the frustration of going through US customs having to claim then bags then have them inspected. The entertainment was nonfunctional .. never could get the system to pair to my ear buds and the supplied headphones were inaudible making it useless. The food was decent and the flight crew were nice and efficient…
Flight was delayed multiple times with very little communication to the passengers waiting.
Inability to pay with points for my checked bag was very inconvenient and I was misleqd to believe it could be done at the kiosk but this was not the case.
Good, the flight from Miami to Mexico City was better than Mexico City to Miami
Flight was on time, good service, but there was no free WiFi, even for first class passengers
My flight was delayed, then I got transferred to a new flight that was also delayed- which wasn’t Aeromexico’s fault, it was because of weather conditions. Most of the crew was very nice and patient, except for one or two flight attendants who were rude. The entertainment wasn’t on, so all the screens were off.
the guy in front of me put his seat back immediately...and then left it back including thru landing and taxiing to the runway. attendants did not check/ask him to put it up for landing.
Boarding - It is unclear where the line for the group are given the signs. A solution would be a diagonal arrow pointing to the lane in which the lane for boarding of a given zone should form. As it is now, you are guessing which side of the pole the "zone 3" sign is telling you to form the line. Inflight Entertainment - The Spanish subtitles function didn't work for movie watching (in fact, all subtitles didn't work), so was difficult to follow along and I watched the movie in silence without words.
An hour-long wait to check in, 90 minutes for luggage to come out, lost luggage, chaotic operations
No everybody brings the proper equipment to enjoy the plane entertainment. Then I was not able to enjoy it.
Flight got delayed like 5.5 hours and the only compensation I got were 270 pesos which is nothing compared to the cost of a full meal at an airport or a hotel stay since the flight was during the night. No one seemed to know anything as of why the plane was delayed and I had a poor experience with the customer service line from the airline.
They miss placed a piece of luggage. My kids booster seat. How am I supposed to drive home with no booster seat?
Painless trip. Only downside: No entertainment system (which we know with Viva & Volaris) and very small seat space. I'm petite and felt squizzed. I'm not sure how most overweight passengers do.
They closed the gate over 25 minutes before departure and I didn’t get to board.
I paid for Viva play and most of the time didn’t work and also I order some drinks and the price was to expensive.
Everything was okay, but boarding begins late and when I was returning there was a gate change. The app never showed the change.
NOTHING.. THEY CANCEL MY FLIGHT WITHOUT NOTICE AND ENDED UP BUYING A NEW ONE..
Ridiculous fees for seats and restrictions of 10kg carry on. Cheap a$$ airline
Viva aerobús didn’t let me check in to my flight even when there was more than an hour before take off.
We had to pay extra for our seats and when we got to our seats a family was already seated in them. The flight attendant just told us to sit somewhere else. What would make it better would be a refund for the seats we were not given.
My seat was double sold, so It had to be sorted before I could board. No wifi entertainment, it was offline.
Hate it. They do not provide any food or drinks during the flight, unless you pay. They also charge a ton of money to bring a carry on bag. And their customer service is the worst. I will never fly with them again.
Unfortunately it was not a good flight got canceled had to be at the airport all night long to get a different flight to another airport my first flight with Volaris was very bad. Poor services
Better communication about delayed flight. I am thankful for a small credit for late flight.
Terrible. And they charged over $400 just for luggage. And threatened that I would loose my flight if I didn’t pay. So I didn’t have another choice but to pay.
The flight was delayed an hour and a half, and they would not update the board on when the flight was supposed to take off. Once the plane arrived, they started the boarding process before the plane was even ready for the passengers so we had to wait another 45 minutes on the tarmac while we waited for the plane to be ready for us. In my opinion, there is no point in starting the boarding process when you are not ready to board the plane. This just causes a crowded gate with everyone from zone one and zone two standing up going nowhere.
My experience was good. But it seems that every time I go on Volaris the plane is always full, not sure if because the price is cheaper. And the flight attendants kept hitting my shoulder every time they walked by the aisle with their food cart. I’m 6’4” so I barely fit in the seat next to the aisle. Plus the seat was defective. I had a hard time raising the lever where I rest my left arm. I tried calling the flight attendant 3 times if she could assist me but she was too busy talking in the back with her fellow flight attendants. Finally after 20 mins she looked my way and she too struggled to fix the problem but she finally raised it so I could get out of my seat.
When you make the 3 Lines to board de airplane , I believe that you should make only one line first and then call the next and then last ,,, because the number 3 wait to long just standing there ,, my opinion !!!
Flight got canceled, made me lose my connection flight to Japan. Someone has to pay for it. It might be you guys
I didn’t like anything, they were the worst airline I ever used, charged 40 dollars if you flight as USA citizen, if you want food you have to pay for it, seats are uncomfortable service is the worst
It got me to my destination? However we were an hour delayed departing, and we never received any updates or notifications from staff. Poor communication and customer service.
My experience with Frontier was terrible. We were delayed for 2 hours. At one point during the wait at the gate I left to go get a sandwich - I was gone probably 15 minutes. In my absence, they decided to move our flight up, boarded and left. When I came back the two attendants were very rude and I unavoidably had to purchase another ticket on the next flight. During this whole time, the Frontier app did not update the departure time, so I was SOL.
Flight was delayed by about an hour, once we arrived at LAX we had to take a shuttle to the baggage claim - it was completely disorganized. The agents at the shuttles were rude and unable to provide any information. Frontier charges extra for everything from bags to drinks - at the end it ends up being more expensive than flying the better airlines
Tiny seats, no entertainment, no amenities, delays, they charge for carry on and their allowed personal item is smaller than in other airlines.
I really didn't like anything. Paid for my checked luggage online ($79) and then was told that I would have to paid another $79 for my carry on. Was not allowed to enter the terminal until 3 hours before my flight and when I finally was allowed to check my bag and enter, my flight was delayed 3 times. When I finally landed, we were all instructed to "run off the plane" as they had to do a quick turn around to Las Vegas. Me and several of my flying companions will never fly Frontier again.
Our flight was canceled. I will never use Kayak nor Frontier for travel again. The entire experience was a headache.
Terrible. The canceled my entire flight when I requested a refund for a trip frontier canceled trip one way.
i was unable to check in the flight. refund requested
I think Frontier was very good at communication. Their app worked very well. Loading was great and the flight was nice and easy.
Great for the price. No wifi or entertainment, but gate agents and crew were fantastic and we boarded quickly and left on time.
