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The overall experience was ok, though there was certainly room for improvement. My husband was asked to check his carry-on bag at the gate due to claims that the flight was “full.” However, upon boarding, we observed ample overhead space and several empty rows of seats. This made the request appear unnecessary and caused some discomfort, particularly as he was the only passenger singled out for this procedure.

The flight was smooth, but there were not enough options for meals and I was given beef when I do not eat beef. The flight going was much better because we received more snacks.

This was a large plane with an upper deck. It seems like business was upstairs. If it was a US airline then I would say I sat in economy plus, but I think it was just economy. Though since ANA would not allow me to choose seats for the price it may have been plus. Lots of movies to choose from, and good service.

Thankful for the staff who provided blankets cause the plane was quite cold and no way to adjust the airflow in the seats next to the bathroom.

This was the best airline I’ve ever taken. The staff are amazing. The food was great. The pilot was phenomenal. I would highly recommend this airline.

Uh there was a delay, because of the weather. And what took usually an hour flight to Louisville took about 6+ hours. Flight got canceled

There wasn't much entertainment for my short flight but the onboarding process was smooth and the crew provided wonderful service. The seats were also reasonably comfy. Great flight.

I had to get rerouted because the weather delayed my flight enough to miss both of my connecting flights. I select nearly 2 hours on customer service trying to get rerouted and had to miss my first plane which took my luggage to San Francisco. Luckily, customer service sent me to the same airport but I had to ride 12 hours in economy after I paid extra for premium economy. Totally sucks that I overpaid. Customer service and airplane crew were great and really helpful though. Although I still hate how small the seat was, especially since I'm smaller than average, I can't imagine how much it would suck for an average sized person.

Flight attendant took good care of my mom as she boarded on and off the aircraft from her wheelchair. I did not care much for the food nor the movie options Available. I appreciated the increased legroom available in economy. This was one of the main reasons we chose the airline. Overall, the good value and I would fly again.

Cabin crew were excellent in taking care of my mom as she boarded the aircraft from her wheelchair. Did not care much for the food served.