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Pros: Early departure, and early arrival at our destination.

Pros: I have no kind words for United Airlines. They abandoned my entirely family (including 3 small children) and hundreds of other people in the Dominican Republic when COVID19 travel restrictions went into effect. While other airlines have been sending empty planes back to repatriate their customers, United canceled all return flights and left us to fend for ourselves. We're still stuck here and never had any help even rebooking with another airline. We've had to spend thousands of dollars to try to get out of here and back to the United States. We finally were able to secure seats on a Delta flight that leaves tomorrow. It's unbelievable that they did this to us and I can't begin to explain the stress this put on or family. All they needed to do was honor their agreement to return us home and decided to throw our lives into turmoil instead.

Cons: They could have done what they were supposed to and not abandon my family in the Dominican Republic to fend for ourselves and destroy us financially.

Pros: Empty flight, lots of room and space.

Cons: Nothing- all was great

Pros: No and no

Cons: honesty

Pros: The crew was very nice and helpful. Will definitely fly United again. The plane was very nice and updated. Had my child distracted without me providing the entertainment.

Cons: Everything was great

Pros: Finally a flight with kind flight attendants. Very helpful and warm. Thank you to the whole crew.

Cons: The inflight entertainment was confusing to use and Internet was way too costly.

Cons: Airplane temperature was freezing

Pros: The other people flying next to me

Cons: The stews attitude

Pros: waited for us. We were late from Yuma

Pros: Thanks Jennifer, my flight attendant

Cons: Under the current health emergency the whole crew went above and beyond. Thank you!

Pros: quick ontime boarding

Cons: Internet

Pros: The seats were comfortable, the crew was nice, and good movie selection

Cons: Vegetarian option for food

Pros: I purchased insurance, had to cancel the flight because of COVID and American Airlines is refusing to reimburse me.

Pros: Seats were comfortable didn’t have to pay extra for my personal day crew was polite

Pros: excellent service very happy with the crew

Cons: Better food

Cons: Great flight

Pros: Nothing

Pros: The crew were wonderful and understanding and good sports.

Cons: There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed.

Pros: Seat seemed smaller than previous flight BDL to MIA

Cons: On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!

Cons: Maintenance problems resulted in original aircraft being unavailable and switching to new aircraft at a different gate. More than 45 min late.

Cons: Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off

Cons: The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience.

Pros: WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR.

Cons: GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES

Pros: Breakfast and crew member in first class

Cons: Entertainment

Cons: Individual TVs, perhaps

Pros: They waited for us to make the connection to Portland. Generally helpful with trying to get people to their connecting flights

Cons: Humm...Lady at gate in Yuma was hard to understand over the load speaker

Pros: On time flight

Pros: Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous.

Cons: Wider seats and more leg room

Pros: the crew

Cons: nothing

Cons: Kept us on plane for 90 mins while changed a fuel filter. This got us home at 230am.

Pros: The crew was great. Trent was outstanding

Pros: quick ontime boarding

Cons: Internet

Pros: On time flight

Pros: Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous.

Cons: We had to cancel due to the travel restrictions and wete unable to reach anyone at all to help us...we lost everything and had no help or assistance through this and nothing was offered...i would never book again because they dont help you at all when there is an issue...book with the airline if you want any help

Pros: I got an unexpected box lunch. Food was good. Thanks.

Cons: Seats were cramped. A little more elbow room would be welcome.

Pros: the seats are ok, but service was awful

Cons: the fight attendants attitude

Pros: Thanks Jennifer, my flight attendant

Cons: Under the current health emergency the whole crew went above and beyond. Thank you!

Pros: On time flight

Pros: Crew was friendly and very helpful.

Cons: Wish they offered the headphones for the small tvs like last time.

Cons: Airplane temperature was freezing

Pros: Nothing

Cons: Very uncomfortable flight

Pros: The crew was very nice and helpful. Will definitely fly United again. The plane was very nice and updated. Had my child distracted without me providing the entertainment.

Cons: Everything was great

Cons: Connection

Pros: Seats were comfortable didn’t have to pay extra for my personal day crew was polite

Cons: Delayed flight. Sat on Tarmac for 60 mins

Pros: Seat seemed smaller than previous flight BDL to MIA

Cons: On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!

Pros: My flight got cancelled

Cons: My flight got cancelled

Pros: Entertainment is great and the crew is always super friendly

Pros: The only positive with this experience was the gate agent(s) superior customer service. That being said they were stuck with dealing with a complete failure of United to provide guidance as to how the airline was going to deal with a technical issue with the plane. The flight was scheduled for a 7:00 AM departure, from what I could tell the flight finally left Portland around 4:00 PM. Because of extenuating circumstances myself and my traveling companion cancelled our entire trip. Given such a poor start we were unwilling to trust that any proposed alternative would be any better. In other words United seriously dropped the ball. They not only owe an apology to their customers, but also owe one to their hard working" contract" employees.

Cons: Communication. As I explained to United customer service, I find it incredible that the airline industry has built a business plan based on the misguided supposition that everything they do will go according to a best a case scenario, yet they appear to not have much of a plan when things don't work that way. Second, the idea that they have no proactive system to deal with technical issues a smaller destination. There are no mechanics/technicians stationed at places like Portland. I don't know what it cost them to have a revenue producing aircraft sit on the ground for 18-20 hours, not to mention the labor costs incurred trying to redirect 100 or so passengers. It seems to me that those numbers would probably go a long way towards paying to have a mechanic(s) on duty. As an aside, I paid retail for two first class round trip tickets. Given the circumstance I would like to see United refund those ticket prices in full, then and only then, will I consider using their services again.

Pros: Crew and breakfast business class

Cons: Entertainment

Pros: Got seated at row 2 so practically I was the first one to disembark. There's only one stewardess who took care of us and she did very well.

Cons: The plane is so small that I don't have above head compartment so I had to put all my stuff under seat in front and I don't have space to put my leg.

Cons: The gate changed twice and the plane was a little cramped and not full. A smaller more spacious plane would have been more comfortable experience.

Cons: Wider seats and more leg room

Pros: Everything

Cons: Love it

Pros: The crew were wonderful and understanding and good sports.

Cons: There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed.

Cons: Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed

Pros: Great light, great staff. They did not have any movies or music you could listen to, but everything else was fabulous.

Pros: Everything great