Pros: "The crew was nice. My seat was ripped. There was some type of tape by the window. The flight was late and wasn’t informed"
Cons: "Communication with travelers if a flight will be late and better aircraft"
Pros: "The movies on plane"
Cons: "Everything else- the flight was delayed 6 hours to my trip and 3 hours from my trip."
Pros: "Jet blue has better leg space than many other domestic flights I have taken. It was very comfortable"
Cons: "Why do the seats no longer recline. Try flying 6 hours sitting uncomfortably. If they changed it si seats no longer recline I’m changing airlines"
Pros: "Nice leg room, I like the option to watch TV for free"
Cons: "Our plane had a maintenance issue we didn’t bord for an hour after the original Time. The communication could have been way better from the gate agent to let us know updates."
Pros: "Crew was kind and very helpful. Also, I found the seats to be comfortable and didn’t feel squished. There was plenty of leg room. Great experience overall. Thank you!"
Cons: "Absolutely nothing! Was a fantastic experience!!!!"
Pros: "Wonderful service; very helpful with wheelchair assist from arrival at check-in to getting on and off the plane. Pleasant staff all around. Thank you."
Pros: "Sat on the runway for 50 minutes after a 35 minute delay. Was very uncomfortable. Not happy."
Pros: "Everything was smooth and went as desired. All staff pleasant and helpful. Kept informed every step of the way. Airplane comfy and clean."
Cons: "How can an airline lose a checked bag on a direct flight? They have confirmed it was loaded but can’t find it. How is that possible? It didn’t come out of the baggage carousel so where did it go? Disappointing and maddening conclusion to an otherwise good experience."
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "That I arrived safe."
Cons: "My seat didnt recline my back was in a lot of pain so was my neck. After getting to L.A at 9:52 a.m didn’t get out of the plane till 11:05 then the baggage claim was noted on carousel 2 when in fact it was carousel 3 when I asked a worker she said “I dont know ma’am” waved me off and kept walking. Terrible."
Pros: "The crew was friendly and we arrived earlier than expected"
Cons: "Seats are too tight and too expensive to upgrade."
Cons: "Two loud drunks talked loudly about inappropriate topics the entire flight while not wearing masks. Several people were not wearing masks and the crew never even tried to quiet them down or to tell anyone about the mask. I wondered if the crew agreed with what they were saying that’s why they allowed it. I say that because the one time a steward came to speak to them, it was in the most endearing way. The drunks were commenting that they were told there’d be alcohol and the steward said something like “It’ll be back soon. It’s just that things have been difficult. Have you been watching the news?” in the sweetest way. It felt like a wink."
Pros: "Not much"
Cons: "Our flights got delayed from Belize city and lost all connections. Had to sleep in the airport. Very disappointed with American Airlines. Will avoid in the future."
Cons: "Flight was broken we had to get off. I had to book a hotel room was so tired"
Pros: "The flight was on time, the turbulence was minimal. Overall a smooth flight, and the attention of the flight attendants was great. We arrived about 25 minutes earlier than what we had to, which was great."
Cons: "Having a variety of food options would be nice."
Cons: "no individual tv’s. The best was the food, noquis were excellent"
Cons: "A small meal would’ve been appropriate on this flight considering it was first class. Only thing offered was a cookie"
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "Seat seemed smaller than previous flight BDL to MIA"
Cons: "On a short flight MIA to GCM AA has seat back screens. On longer flight BDL to MIA no seatback screens. Seems backwards logic!!"
Pros: "The flight was very quick and the crew was very professional"
Pros: "Before I knew it we were landing. Good flight"
Cons: "The meal had no dessert. The coffee had run out and they promised to return and never did. I had to remind the hostess about an hour later."
Cons: "The flight was delayed because the inbound aircraft arrived late, but United didn't notify me until I was already at the airport. They would have known about the delay for hours already by that point, so I could have rebooked on a different flight. Instead I had to spend the night by the airport in Hartford or risk missing my connection and being stranded in Chicago."
Pros: "I would love to take off and make it to my destination next time instead of sit in the airport for 8 hours strung along by the employees saying the plane will be fixed."
Pros: "Crew was phenomenal!!!! So attentive and professional. Great customer service"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Decent Crew! Good in flight beverage service and comfortable seats"
Cons: "I wasn't able to check-in from my phone ( United is stuck in 1980's) Forced me to use Ticket Kiosk at Airport. Wouldn't print out a boarding pass and wanted ticketing agent to verify my luggage. I had an empty backpack and a small laptop case, she told me only one piece allowed, seriously?? She made me put my laptop in my backpack and the carrying case as well. The boarding pass didn't assign a seat to me and told me that I have to get another boarding pass at gate.. Simply unacceptable. I am a frequent flyer with Frontier and Spirit pirit, thanks to those Airlines which never treated me bad and gave me hassle like United did. No more United for me ever. WiFi was advertised but never worked inspite of me wanting to pay for it."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Pros: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Pros: "Was on time."
Cons: "This is a budget airline. seats are like boards. Boarding is like a cattle call."
Cons: "3 hours delay made me miss the next flight from MIA - GIG. I had to then spend the entire day at the airport with no accomodations provided. Terrible costumer service."
Pros: "New airplane, clean. Quick boarding."
Cons: "was obligated to check-in at counter instead of online. Carry on check-in is misleading. Single personal item allowed of minuscule size. If website does't have option to add luggage if purchased through third party and have to call customer service to have carry on added. 30 dollars plus 5 dollars because you called in. At airport luggage fees are ridiculous. 45 dollars for a carry-on...."
Pros: "Great flight from Islip to MIA. Looked at another review about water on flights and I was told by the crew that water is FREE!"
Cons: "Seats are small but newly redesigned."
Pros: "Price Comfort You can pack a backpack for a short trip and not pay baggage fees. Haven't had a delay in a long while. No cancelled flights since flying with them Boarding is typically fast and we typically arrive 15-30min early"
Cons: "Crew is hit or miss Price of onboard snacks is ridiculous"
Pros: "Pilots. Stewardesses."
Cons: "The fact the seats dont recline really makes the trip uncomfortable. I suggest you take the red eye so you can just sleep and try and forget about it."
Cons: "There was a lack of communication, our flight was delayed however there was no explanation as to why."
Pros: "The price"
Cons: "The most uncomfortable seats I've ever been in! Especially since it was a red-eye!"
Cons: "Uncomfortable & cramed seats.costly baggage charges.charging for in flight softdrinks and snacks. Will not fly or recommend frontier."
Cons: "Red eye flight so food and entertainment were limited. Comfort was an issue if you were trying to sleep as I was in a middle seat."