JHM

Find Cheap Flights from Hawaii to Kapalua

Round-trip
Economy
Wichita (ICT)
Kapalua West Maui
Sat 9/21
Sat 9/28
Any month
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Hawaii to Kapalua Flight Information

Flights Arrive in Kapalua West Maui
Flights Depart from Hawaii
Flight Price $131
Airlines Southern Airways Express, Hawaiian Airlines

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Book cheap flights from Hawaii to Kapalua (round-trip)

Airports
Origin
Honolulu
$131
only
$131
Destination
Kapalua
$131
only
$131
Sun, Dec 15
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Tue, Dec 17
JHM
Kapalua West Maui
HNL
Honolulu
0h 50m
Trip: 3 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
DUJ
BWI
Mediocre 2.0

Pros: Nothing

Cons: Everything

LNS
PIT
Excellent 10.0

Pros: Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Cons: Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

BWI
DUJ
Mediocre 2.0

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

JST
IAD
Mediocre 2.0

Cons: The flight never occurred and wasn't told.

PIT
DUJ
Excellent 10.0

Pros: Very friendly staff!

Wed, Sep 18
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 6 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
PPT
HNL
Excellent 10.0

Pros: N/A

Cons: N/A

HNL
BOS
Excellent 9.3

Pros: Great seat configuration on A330

Cons: Cabin was a little too warm. Would rather have it be cool and have to put on a sweatshirt.

SEA
OGG
Excellent 10.0

Pros: The service and I had more room in general. Comfortable.

Cons: Although the sandwich were pretty good, I was expecting a hot meal since the itinerary said "dinner".

PHX
HNL
Excellent 10.0

Pros: Absolutely

Cons: Too many announcements

HNL
SEA
Excellent 10.0

Pros: Entire experience was perfect

Sun, Dec 15
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Tue, Dec 17
JHM
Kapalua West Maui
HNL
Honolulu
0h 50m
Trip: 3 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
HRO
DFW
Excellent 10.0

Pros: The flight was smooth and relaxing

Cons: Nothing

DUJ
BWI
Excellent 10.0

Pros: Vary friendly staff!

DFW
HRO
Excellent 10.0

Pros: Flight is quick and very smooth. Very pleasant pilots.

Cons: Nothing

JST
IAD
Mediocre 2.0

Cons: The flight never occurred and wasn't told.

BWI
LNS
Mediocre 2.0

Pros: Absolutely nothing!

Cons: I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

Wed, Sep 18
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 6 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
HNL
SEA
Excellent 10.0

Pros: The entire trip was amazing

OGG
HNL
Excellent 8.0

Pros: Friendly attendants

HNL
KOA
Excellent 10.0

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

PDX
OGG
Excellent 10.0

Pros: Staff were friendly.

BOS
HNL
Excellent 8.3

Pros: Quick boarding process

Cons: More comfortable seats and wifi

Sun, Dec 15
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Tue, Dec 17
JHM
Kapalua West Maui
HNL
Honolulu
0h 50m
Trip: 3 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
BWI
LNS
Good 7.3

Pros: Never flew on a Cessna, loved the scenery!

BWI
DUJ
Mediocre 2.0

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

PIT
JHW
Okay 4.0

Pros: I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked.

Cons: Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!

HOT
DFW
Excellent 9.3

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

JST
IAD
Mediocre 2.0

Cons: The flight never occurred and wasn't told.

Wed, Sep 18
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 6 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
SAN
OGG
Excellent 8.6

Pros: Crew was great

HNL
ICN
Excellent 9.3

Pros: Love HA

Cons: First Class Hehe

HNL
LAX
Excellent 8.0

Pros: Seat super comfortable Flight was smooth Snacks were great Hawaiian snacks

Cons: Free blanket, charging $10 in economy for a blanket just seemed a little silly.

HNL
SJC
Excellent 9.2

Pros: Friendly crew. Very clean cabin

Cons: Wifi wasn’t working

KOA
LAX
Good 6.0

Pros: Crew was great

Cons: We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes.

Sat, Jan 18
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Wed, Jan 22
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
HNL
KOA
Excellent 10.0

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

OGG
SAN
Excellent 9.0

Cons: Left late

BOS
HNL
Okay 5.6

Cons: Only one crew member was friendly

OGG
HNL
Excellent 8.0

Pros: Friendly attendants

OGG
PDX
Excellent 10.0

Pros: Great meal

Tue, Sep 17
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 7 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
HOT
DFW
Excellent 10.0

Pros: No TSA!!!

HRO
DFW
Excellent 10.0

Pros: The flight was smooth and relaxing

Cons: Nothing

BWI
LNS
Mediocre 2.0

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

DUJ
BWI
Mediocre 2.0

Pros: Nothing

Cons: Everything

BWI
LNS
Good 7.3

Pros: Never flew on a Cessna, loved the scenery!

Sat, Jan 18
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Wed, Jan 22
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
PHX
HNL
Excellent 10.0

Pros: Absolutely

Cons: Too many announcements

HNL
KOA
Excellent 10.0

Pros: Flight attendants were great!

Cons: Flight was a little cold - but in Hawaii, not always a bad thing!

BOS
HNL
Okay 5.6

Cons: Only one crew member was friendly

PDX
OGG
Excellent 10.0

Pros: Staff were friendly.

PDX
OGG
Good 7.6

Pros: I loved the headrests that could bend so it cushioned your head while you were sleeping. I also loved the tablet/ phone holder on the bs k of the seat.

Cons: The breakfast sandwich wasn’t the best.

Tue, Sep 17
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 7 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
HRO
DFW
Excellent 10.0

Pros: The flight was smooth and relaxing

Cons: Nothing

PIT
DUJ
Excellent 10.0

Pros: Very friendly staff!

LNS
PIT
Excellent 10.0

Pros: Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive

Cons: Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything.

BNA
MEM
Mediocre 2.0

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

BWI
MGW
Excellent 10.0

Pros: Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!

Cons: No cons

Sat, Jan 18
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Wed, Jan 22
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
SYD
HNL
Good 7.0

Pros: On time! Nice crew.

Cons: More entertainment options for a 10hr flight. Food was not the best, no variety.

HNL
PPT
Excellent 10.0

Pros: N/A

Cons: N/A

HNL
JHM
Excellent 10.0

Pros: A great short flight and it was amazing to be in west maui so quickly as opposed to flying into the main airport.

HNL
SEA
Excellent 10.0

Pros: Entire experience was perfect

BOS
HNL
Excellent 8.3

Pros: Quick boarding process

Cons: More comfortable seats and wifi

Tue, Sep 17
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 7 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
BNA
MEM
Mediocre 2.0

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

DUJ
BWI
Excellent 10.0

Pros: Vary friendly staff!

MDT
PIT
Mediocre 2.0

Pros: Received full refund for ticket.

Cons: Flight was cancelled with no reason provided.

IAD
MGW
Mediocre 2.0

Pros: The flight was cancelled No apology or compensation

HRO
DFW
Excellent 10.0

Pros: The flight was smooth and relaxing

Cons: Nothing

Sun, Jan 19
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Wed, Jan 22
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 4 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
OGG
PDX
Excellent 10.0

Pros: Great meal

HNL
SFO
Excellent 9.6

Pros: First class! Never done it before but was pretty amazing. The extra comfort are great too

HNL
SEA
Excellent 10.0

Pros: The entire trip was amazing

HNL
SFO
Excellent 9.0

Pros: Flight was on time. Plenty of room for luggage.

Cons: The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated.

OAK
HNL
Excellent 8.4

Cons: I’m sure you do the best you can.

Thu, Sep 19
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
PIT
JST
Mediocre 2.0

Cons: Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

DUJ
BWI
Mediocre 2.0

Pros: Nothing

Cons: Everything

HOT
DFW
Excellent 10.0

Pros: Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

BWI
LNS
Excellent 9.6

Pros: The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth

DFW
HRO
Excellent 10.0

Pros: Flight is quick and very smooth. Very pleasant pilots.

Cons: Nothing

Sun, Jan 19
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Wed, Jan 22
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 4 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
HNL
PHX
Excellent 10.0

Pros: Super

Cons: None, everything was awsom

HNL
SFO
Excellent 9.0

Pros: Flight was on time. Plenty of room for luggage.

Cons: The food was only ok. A more balanced meal would be appreciated. A sandwich with bread, meat, spread, was all that was provided. A salad would have been appreciated.

KIX
HNL
Excellent 9.3

Pros: Crew was exceptional and helpful throughout the flight.

Cons: I would like tastier food on the flight. It is a dream to have delicious food for economy passengers too.

KOA
HNL
Excellent 8.6

Pros: Comfortable seats, good seat assignment

LIH
KOA
Excellent 10.0

Cons: Incoming plane was late, but we made it to Kona in good time, and we were out of the airport and at our lodging 30 minutes before I thought we would be, so we must have been on time

Thu, Sep 19
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
BWI
LNS
Mediocre 2.0

Pros: Absolutely nothing.

Cons: I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion.

BWI
LNS
Mediocre 2.0

Pros: Absolutely nothing!

Cons: I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!

PIT
JST
Mediocre 2.0

Cons: Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again.

BWI
LNS
Excellent 9.6

Pros: The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth

HOT
DFW
Excellent 9.3

Pros: No long lines. Easy to talk with pilots. If you make it, your baggage will make it!

Cons: Small plane is a little more subject to bumps and turbulence.

Sun, Jan 19
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Wed, Jan 22
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 4 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
BOS
HNL
Excellent 8.3

Pros: Quick boarding process

Cons: More comfortable seats and wifi

HNL
JFK
Excellent 10.0

Pros: Friendly , clean service

Cons: Keep it up

HNL
BOS
Good 6.3

Pros: Attendants were okay. Some could have been friendlier.

Cons: Food selection. Only one entree was served. Lasagna No meal for me since I am lactose inyolerant

HNL
KIX
Excellent 10.0

Pros: Staff was very friendly. Meals were delicious. Options for entertainment was AWESOME

HNL
SEA
Excellent 10.0

Pros: The entire trip was amazing

Thu, Sep 19
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Mon, Sep 23
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
BWI
LNS
Good 7.3

Pros: Never flew on a Cessna, loved the scenery!

PIT
JST
Excellent 8.0

Pros: Smooth ride

BWI
DUJ
Mediocre 2.0

Cons: I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever.

HOT
DFW
Excellent 10.0

Pros: No TSA!!!

HOT
DFW
Excellent 10.0

Pros: Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!

Wed, Jan 22
HNL
Honolulu
JHM
Kapalua West Maui
0h 38m
Sun, Jan 26
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 5 days
9.2ExcellentShow reviews
Overall 9.2 Excellent
Based on 6 reviews
Overall
8.4
Boarding
8.5
Comfort
8.2
Crew
8.8
Entertainment
7.3
Food
7.8
BOS
HNL
Excellent 8.3

Pros: Quick boarding process

Cons: More comfortable seats and wifi

OGG
SAN
Excellent 9.0

Cons: Left late

PHX
HNL
Good 7.0

Cons: Food, leg room!

HNL
KIX
Excellent 10.0

Pros: Staff was very friendly. Meals were delicious. Options for entertainment was AWESOME

HNL
BOS
Excellent 8.0

Cons: Flight was delayed. No information given to passengers for several minutes. No attendant at the the gate to obtain information.

Wed, Oct 2
HNL
Honolulu
JHM
Kapalua West Maui
0h 50m
Wed, Oct 16
JHM
Kapalua West Maui
HNL
Honolulu
0h 35m
Trip: 15 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 59 reviews
Boarding
7.4
Comfort
7.0
Crew
7.6
Entertainment
6.5
Food
6.5
LNS
PIT
Good 7.3

Pros: Loved the personal service and the view! Smooth flights!

PIT
JST
Excellent 8.0

Pros: Smooth ride

DFW
HRO
Excellent 10.0

Pros: Flight is quick and very smooth. Very pleasant pilots.

Cons: Nothing

BNA
MEM
Mediocre 2.0

Pros: Nothing.

Cons: They cancelled my flight for no reason at all.

IAD
MGW
Okay 5.0

Pros: The price of the ticket was very reasonable.

Cons: I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence.

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