Pros: "The food we were served was of excellent quality which is so unusual when it comes to airline meals, crew and service was great as well. Obviously Air NewZealand have a far better understanding of what there customer base require compared to their competitors"
Cons: "Could not fault anything"
Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."
Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."
Pros: "Very prompt and efficient"
Pros: "Crew were always friendly and just looks happy to do their job. Seat were comfortable enough for what I paid for"
Pros: "Food was delicious and warm. Water was provided throughout the flight. Entertainment was excellent."
Cons: "There were large black box type items underneath certain seats which impacted personal item stowage and leg room."
Pros: "Free WiFi - was great and fast"
Pros: "The crew was great but the seats were not."
Cons: "Roomier seats and meals should be served a little bit closer in between"
Pros: "Premium economy is the way to go. So much more comfortable."
Cons: "This flight was close to perfect. Boarding process at the gate was a bit hectic, but manageable."
Pros: "Good entertainment. Flight tracker kept breaking."
Cons: "They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again."
Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."
Pros: "Amazing airline and seem less travel"
Pros: "Checking in, bag drop, and boarding were all super fast and easy. Flight was on time."
Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"
Pros: "The sky couch is always very nice."
Cons: "We told the crew the water tasted funny, like dirt, they said it was fine, just had lemon in it. Pretty sure we know the difference between lemon and dirt taste."
Cons: "Suuuppppeerrrr delayed and I didn’t feel that an empty middle seat to be considered business class on my2nd leg from London to Munich."
Pros: "I had to us the wheel chair And they were all GREAT I was by my self"
Cons: "Right now I can't think of any thing"
Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."
Pros: "Small puddle jumper, but everything was well organized."
Pros: "Good food"
Cons: "Why so cold in the cabin!"
Pros: "Service and food choices. Seating and the mattress for bed."
Pros: "All round excellent - great service, food et al."
Pros: "Wonderful cabin crew made us laugh and our flight flew by. Great entertainment options and the food service was delicious."
Pros: "Very efficient trip."
Cons: "One flight attendant was subdued and not too bubbly."
Pros: "Everything. A modern comfortable plane. It's embarrassing for airlines from America because they pale in comparison. I would gladly pay $100 more and fly in style IN COACH! Can't wait for the return flight."
Cons: "I am vegetarian so should request veg option meals"
Pros: "Very friendly and helpful Flight attendants. Food was good."
Pros: "The food was GREAT! The flight crew was social, nice and I felt apart of the family. The seats were comfy. I brought my own movies on my iPad but I used their free movies instead."
Cons: "Nothing negative"
Pros: "The entire group of employees were excellent, and very friendly."
Pros: "Everything was ok"
Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."
Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."
Pros: "Great food (most airlines do not serve any), great entertainment system, & cleanliness is superb."
Cons: "Cabin was too cold. I had to wear a jacket most of the flight."
Pros: "Love the variety of movies etc available on every flight."
Pros: "We flew premium economy. The staff was wonderful great first experience! I really wish the other three crews could have kept this momentum going as my other flights with ANZ were less than thrilling! The flight attendant staff was phenomenal on my iah to akl leg. My crew on the akl to iah leg. Brandon gave the initial intro and seemed to follow the original crews standards. Unfortunately, we had an older flight attendant who seemed less than thrilled to be with us this flight."
Cons: "I wish I could give a true rating of ANZ as their crews apparently don't follow any protocol for providing the same exceptional service received on my maiden flight with them."
Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."
Pros: "Not very much"
Cons: "The crew in my area didnt like her job or passengers in general and it was obvious."
Pros: "I was on flight nz10 from Auckland to hawaii 3/28th. Loved the crew, they got us on board quickly and we would have taken off on time but had to wait for 2 people showing up late. Anyway, it was a redeye so people slept for most of it and I watched movies and drank wine. The airplane was clean and bathroom were as well. It was a full flight so a little cramped."
Pros: "Significantly more leg room than other competitors! Even with the person's chair reclined in front of me, I was still able to be comfortable. The staff were excellent, the food was as good as can be (given that it is airline food), the choices for entertainment were great. Lots of overhead storage!"
Cons: "Some of the screens need to be refurbished. The person in the seat behind me had to jab at their screen to make it work (or perhaps they were too lazy to be conscientious?). Mine worked fine but I had to be very cognizant to leave my finger on the screen rather than poke."
Pros: "Air New Zealand may be one of the best airlines I've ever flown. Fantastic service and great flight!"
Pros: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Pros: "I liked the fact that the flight was non-eventful."
Cons: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."
Pros: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Cons: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."
Pros: "Great entertainment system with lots of selections. Electrical outlets and USB port also great amenities"
Cons: "I am a small person and found the legroom to be inadequate. I paid $50 to upgrade the seats to economy plus to give us a bit more space but it wasn't any better. For a long, overseas flight, more space is needed. I had more legroom on my domestic flight with United. Also, the airline attendants for Air NZ were unpleasant and downright grumpy at times. It made a long, uncomfortable flight seem a whole lot longer."
Pros: "Good was good, good movie selection, comfortable"
Cons: "The screaming child in the next row. Which is nobody's fault."
Cons: "To much time delay on flyith"
Pros: "Air New Zealand has now become my favorite airline. Guest comfort is their priority."
Pros: "Being almost home"
Cons: "The quality of care they give everyone that rides the plane"
Pros: "I love Air NZ, near new 777, spacious, noise wasn't bad, excellent staff. Decent food choices for dinner, breakfast was merely OK. Infotainment was top notch on the new Boeing, but lots of unique Air NZ content too. All my 4 domestic flights on A320s the previous week with Air NZ were top notch too."
Cons: "No way to pay to get in to the lounge for a day pass if you dont have airline status. I got accustomed to having it traveling with a coworker with access, but flying solo, in Auckland, no status, no access, would have gladly paid for the privilege."
Pros: "Your flight attendants provide first-class service even in economy."
Cons: "Bathrooms could have been cleaner"
Cons: "They only had 1 beverage service. I was in the business class and no food was given out. I asked for certain beverages and was not given them."
Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "To be honest, I liked everything."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "Seat was good. Crew Service also was good"
Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"
Cons: "The menu was preordered. Yet on plane menu not available. The electrical outlet did not work in our row. No wifi over mexico"
Cons: "Alaska is usually good. Thanx"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Cons: "My flight was cancelled and instead of getting a cancellation notice, I received a “your flight has been updated” email which indicated that my flight was changed from Wednesday to Friday. Unacceptable!!!"
Cons: "My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating"
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Cons: "Great flight back"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Pros: "Empty plane so lots of space to lounge and quick boarding"
Cons: "Sat on runway for hour after plane landed, just waiting for a gate. How is this even possible? With no offer of beverages or food. Or updates. Crew was hardly seen maybe once or twice on a six hour flight. When asked to take trash, they would reply, we are only doing drinks at the moment."
Cons: "Really bumpy flight. And flight was late."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "One of the flight attendants were rude."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "Virgin plane, flight crew great"
Cons: "No headphones, no snacks. Tray tables not clean."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Cons: "Passenger next to me seated in the aisle seat had a seat belt extension and needed two seats. I was in the middle and had a very uncomfortable flight. His arms were on my side and fortunately my husband was in the window seat and I leaned into him the entire time. The mans wife was not next to him but across the aisle and I understand why! He also had very poor hygiene."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "Flight attendants were nice."
Cons: "Tried to buy internet but couldn't, seats were very uncomfortable and tight, bloody mary was under complimentary but I was charged."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "Great prices, comfortable seats, enough space, and no extra fees for the additional bag I checked in. the staff members were also very polite, welcoming, knowledgeable, and helpful."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
Pros: "The seat was fantastic, the crew were great."
Cons: "There was no entertainment for my seat, or the seat next to mine."
Cons: "The food could have been better, but I think Hawaiian Airlines is the only domestic carrier on domestic flights that offers a meal at no charge. So I can't really complain."
Pros: "Crew was good."
Cons: "Customer Affairs Office needs to understand their role or they should eliminate it as it reflects poorly on the company. In short, they suck."
Pros: "Hawaiian Air is great"
Cons: "Flight delay and old aircraft."
Cons: "I wish the airline goes back to serving real meals for breakfasts and dinners on the longer flights like going to the islands & returning to mainland. We were expecting warm decent meals like what they use to serve in the past rather than snack type breakfast and sandwiches & chips for dinner, on coach with extended leg room. This is one of the enticing parts of flying this airline."
Pros: "I like the space and comfort of the seats"
Cons: "That you had to pay to watch a movie.american doesn’t charge for that. But overall it was a good experience"
Pros: "The crew was friendly, the airline is very accommodating and it was clean. Will fly with Hawaiian airline again for sure."
Pros: "The crew of Hawaiian Airlines was outstanding. The boarding process was smooth and efficient. There was adequate space to store baggage, seating was comfortable, entertainment was outstanding, food and refreshments were fantastic."
Pros: "On time,friendly staff."
Cons: "No room,food so so, way charge for entertainment?"
Pros: "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
Cons: "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
Pros: "The crew was very friendly and did great dealing with some difficult passengers. They also kept us going with snacks and drinks."
Cons: "It seemed really hot on the plane for the whole flight...I feel like it could have been 10 degrees cooler and no one would be uncomfortable."
Cons: "I didn't eat or feel drawn to any of the movies or entertainment offerings."
Pros: "Very good service."
Cons: "No food on the return flight."
Pros: "free food"
Cons: "have to purchase ear phone and entertainment"
Pros: "Smooth Flight, decent food."
Cons: "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
Pros: "That there were complimentary meals and drinks"
Cons: "The infotainment system was pay for tv and only 3 episodes per show were available. Also the seats were uncomfortable"
Pros: "Great staff, comfy seats. Took red eye and was given blanket and pillow complimentary! So nice!"
Cons: "Didn't get breakfast :/"
Pros: "direct flight to Hawaii. Left and arrived on time"
Cons: "No space in seating, every thing costs on this trip, to include $10 to use a blanket, $4 to use ear buds. Any movie even old like Beatle juice for example was 7.99 per movie, tv shows were also 7.99. I have fly about every couple months both in USA and internationally, and all US carriers are by far the worse service."
Pros: "crew polite"
Cons: "seats pretty crowded together"
Pros: "On time n early arrival"
Cons: "The crew. Not very friendly. Rarely smiles. Snacks was very limited. The entertainment center does not work very well. Touch screen buttons worn out. Have to press hard for it to respond."
Pros: "The plane was nice and comfortable, the crew was also very nice."
Cons: "Our plane was 2 hours late leaving and we missed our flight in LA which delayed us getting home 8 hours. Long 2 days of travel. It was an overnight flight."
Pros: "Crew was attentitive"
Cons: "Issues with seat selection on the app Bathrooms weren't clean on flight Had to taxi for 1 hour after landing"
Pros: "The entire trip was smooth and easy, from check in at Honolulu airport to baggage claim at LAX, we had zero issues! That's a rarer and rarer thing these days. The flight crew were friendly and polite, the complimentary meal in coach was a pleasant surprise, and the A330-2 was smartly designed for relative comfort and accessibility."
Cons: "Would be great if there were SOME free television offerings, like Southwest Airlines does. I understand paying for the movies (although if you really wanted to stand out above the competition you could offer a select movie for free like in the old days), however the option to watch some satellite tv channels at no cost would be great. Also the nearest bathroom was out of order and that was a bit disappointing."
Pros: "It wasn't to bad a bit camped, the seats are right. The crew was lovely the food could be better but other than the screaming kids it was ok"
Cons: "Food choices could be better"
Pros: "The service is excellent."
Pros: "Even though they didn't have hot water on the beverage cart, they brought a cup back to me after they finished serving."
Cons: "There were no food options for certain dietary restrictions/allergies (without wasting money/not eating parts of the food options)."
Cons: "All entertainment except Hawaiian music was costly. Only drinks and snacks were offered for free"
Pros: "Boarding was a breeze."
Cons: "The overhead light was left on way to long, which made it hard to go to sleep. I had also hoped for a snack of some kind before landing."
Cons: "Movies weren't working. Bought games but my screen broke or turned off after 30 min couldn't get it fixed or refunded. Whenever I asked staff a question they would answer in nods instead of talking to me. Made me not want to ask for anything or talk to them."
Pros: "Organized boarding process, friendly crew."
Cons: "Complementary entertainment was disappointing! Nothing but infomercial."
Pros: "Not much to like. A couple of the FAs were decent folks."
Cons: "Seven-hour delay due to mechanical failure. They finally found a new aircraft but one of the forward exit doors was inop so they had to rope off first and kick everyone in back to coach. This made a lot of people angry-- one so much so that he had to be ejected from the plane. This meant another hour of delay AFTER WE WERE ONBOARD. All the while, the only updates anyone got were along the lines of "There's a delay and we're working to remedy the situation." No explanation as to what was happening or when we would be taking off. Then, as if that wasn't enough, they announced that the flight crew was now over their legal limit for consecutive hours and they would have to find a new crew. I'm surprised there wasn't a full-on riot at this point. Everyone managed to remain calm, though, through the additional 1.5 hours we remained there waiting for the new crew-- with no compensation, no free drinks, not even WATER. Inexcusable, Hawaiian Air. You just lost a customer."
Pros: "The seats were amazing... very comfortable."
Cons: "The flight attendants were unfriendly, cold, and seemed very annoyed. The entertainment was VERY pricey - that was an unwelcome surprise for such a long flight. I would rather bring my own food and be able to distract myself with a series of complimentary movies."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "See above"
Cons: "See above"
Pros: "Window seat, seat next to me was empty"
Cons: "No complimentary movies or shows. Plus, movies were $8, very very expensive."
Cons: "Disappointed that there was no meal on the late evening flight. Only a bag of snacks. Since we got a hot sandwich on the outbound flight from LAX to HNL, we expected something on the return flight!"
Cons: "I was unable to select a seat within the 24 hour window prior to departure, other than paying an $80 upcharge for an aisle seat. On the phone the day prior to departure, I was told by the HA agent that "the airport controilled seat assignments" at that timne so she could not help me get a seat, and that the extra charge option on the website was the only choice I had. This process struck me as bizarre/dishonest. I will not be back unless I can select a seat prior to booking."
Pros: "The flight was on time."
Pros: "Pretty quick...pilot was doing 599mph for most of the way!"
Pros: "Crew polite and professional. Nice atmospheric pre-flight videos. The offer of a free rum-spiked drink was nice, though I couldn't take advantage because I had to drive home."
Cons: "Plane was WAY too cold for a flight from Hawaii to LA! Also, very limited free entertainment choices. Wasn't about to pay $8 to watch a movie."
Pros: "No food and uncomfortable flight"
Cons: "The flight with Jet blue to Los Angelos was so uncomfortable"
Cons: "Too strong a/c. So cold."
Pros: "On time. We got food!"
Cons: "The seat space. I was in the middle and it was very difficult to get out use the restroom. Claimed over people and held on to the seat of people in front."
Pros: "Good customer service and fast departures"
Cons: "Everything was great"
Pros: "Smooth flight"
Cons: "It was freezing on the plane and seats were changed."
Pros: "food and beverage service friendliness of the flight crew clean restrooms"
Cons: "no free in flight movie"
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Crew was very friendly and took good care of the passengers"
Pros: "Wonderful hospitality, excellent service!! Clean, well thought meal service."
Cons: "Hoping that this will continue!!"
Cons: "We weren't alerted there was a chance of delays. Over two hours late."
Cons: "Better food offerings"
Pros: "Excellent crew and clean aircraft"
Cons: "Sat on tarmac for 20 mins because we were early..."
Pros: "The crew was communicative and courteous."
Cons: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Cons: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Pros: "Very comfortable, no complaints."
Cons: "Took off late. Other than that very comfortable and great experience"
Cons: "THE FLIGHT WAS 5 HOURS LATE"
Pros: "Check in process & text updates were awesome!"
Cons: "My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!"
Pros: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Pros: "Overall service was great."
Cons: "Flight was delayed 5 hours."
Pros: "Having three seats."
Cons: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Pros: "Great service"
Cons: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Cons: "Sat on the runway for over an hour to get the gate. Unacceptable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Pros: "The flight was very good, no complaints, good service and we flew on schedule"
Cons: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Pros: "Didnt expect dinner but was served"
Cons: "Delayed flight, offset entertainment, touch screen un responsive"
Pros: "Everything went smoothly - very happy"
Pros: "crew kept a great attitude throughout"
Cons: "Having to find my boarding pass to deplane"
Pros: "Great comfortable flight"
Pros: "They were comprehensive and tried to move fast"
Cons: "Delayed flight because they didn’t had the crew ready"
Pros: "Boarding was fine. And service was good."
Cons: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Pros: "The movie selection is very good"
Cons: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Pros: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Pros: "We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta."
Cons: "Bad turbulence"
Pros: "The boarding process was smooth, friendly staff."
Pros: "It got me to SFO earlyish"
Cons: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Cons: "Delayed for an hour and fifteen minutes"
Pros: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Pros: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Cons: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Cons: "Horrible wait if nearly 30 minutes after landing"
Pros: "The boarding was efficient"
Cons: "Three hour departure delay. No explanation given. No apology."
Cons: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Pros: "Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!"
Cons: "Nothing to input. All was great."
Cons: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Pros: "Crew was polite"
Cons: "Rocky takeoff"
Pros: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Cons: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Pros: "The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep."
Pros: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Cons: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Pros: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Cons: "No in seat entertainment"
Pros: "the flight crew made our flight very comfortable and pleasant. One flight attendant ( didn't spot her name) had such a gentle sense of humour while serving us-it was nice. Flight attendants at times seem like strict teachers - so it was nice to smile and laugh - especially now with such fear of flying due to COVID-19"
Cons: "Boarding process could be a little smoother and less frantic"
Pros: "It is a no frills airline. Cabin crew were friendly."
Cons: "No entertainment, no food"
Pros: "Well organized. Helpful & courtesy."
Pros: "The flight wasn’t full, and we travelled with a lap infant - we really appreciated that they blocked off row for us."
Cons: "The food is a scam. It’s overpriced, made poorly, and it’s the only option if you didn’t pack anything onto the plane with you."
Pros: "The crew were excellent. The seat was not very comfortable - it had a very firm seat cushion. The flight time was about 5 hours so it was OK. I adjusted to the feel of the chair. We had seats next to an exit door so we had more leg room which was nice."
Cons: "The seat was not very comfortable. The seat cushion was quite firm. I sat for 15 hours on a Qantas seat which was quite a bit more comfortable. There was no onboard entertainment unless you had a cell phone and could download the West Jet app. I was spoiled by my flight with Qantas from Vancouver to Sydney. They had touch screens on the backs of the seats so you could choose movies, radio, games, and flight info and the seats were much more comfortable."
Pros: "Quick smooth flight. We even landed early. No delays no problems. I even had seated in an empty row"
Pros: "Crew accommodated seat change. All courteous and friendly staff"
Pros: "I like that my original flight was rescheduled but I needed to arrive in Vancouver for my connection so I'm happy they moved me to an earlier flight. Very accommodating!-"
Cons: "Entrainment on flight"
Pros: "Every thing"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Seat was uncomfortable because of the head rest that is attached to the seat. However the staff and crew were friendly and helpful."
Cons: "Better seats"
Pros: "The crew was polite, even with the numerous delays. Other than that, the multiple delays (3; 8:30 -> 11:30, 11:30 -> 13:05, 13:05 -> 15:30) rubbed me the wrong way and lessened my experience with West Jet. Kayak was very responsive and reliable on their end."
Cons: "West Jet; the delays which took around 6 hours from my weekend trip."
Pros: "Crew were very good. The economy seats were "ok". Food was good and the service was very good."
Cons: "Entertainment didn't have enough new movies to watch. The leg room could've been better."
Pros: "Friendly crew and good snack options"
Cons: "Bigger seats"
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Pros: "Swat was okay, crew was great"
Cons: "Wifi no work, loading was a bit of a joke"
Pros: "Super friendly, fun crew!"
Cons: "Seats are so small"
Cons: "Always a ‘full flight’ and they run out of spacein the overhead storage"
Pros: "Arrived earlier than expected despite a later departure."
Pros: "The flight left on time and the crew were pleasant and efficient. Best of all, we had ample legroom in our economy seats. Much appreciated!"
Cons: "While we were waiting to board, we heard an announcement by American Airlines, allowing currently serving military members and their families to board with the VIPs. I think that is wonderful idea!"
Pros: "Check in was quick and easy. Boarding and flight was right on time!"
Pros: "I had an unexpected upgrading to a premium seat, that was great for food, wine, & comfort."
Cons: "It was cold, I wish they offered blankets. We also had a delay once we landed, watched another plane come in & disembark while we waited. And there was a huge luggage delay of 45 minutes while we all waited at the carousel for our bags. I’ve never had to wait that long before."
Pros: "Staff is friendly."
Cons: "We didn’t appreciate the walk from Gate 4 to Gate 41 TWICE when the departure gate was changed. We are in our 80’s and it was quite a trek!"
Pros: "I got to watch "The Post", which took the entire time of the flight. I've wanted to see that movie for months and didn't know how that would happen! Easy flight, good service, friendly crew."
Pros: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Cons: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Cons: "They tried for force us to pay for a different ticket because we had gotten a cheap initial ticket!"
Pros: "The crew was kind when they gave me an extra bag of pretzels to calm my rolling stomach on a flight that while over 4 hours long does qualify for even a decent sized bag of pretzels."
Cons: "I think the seats on westjet are ridiculous, are they smaller than other planes. I was practically in the lap of the person next to me. I'm 5'7 and I couldn't even rest my head on my knees to stop the extreme motion sickness. I couldn't even finish my flight today because I couldn't stand the nausea and I couldn't rest in a seat 2 sizes too small for a regular sized person. I had to lay down and when it didn't subside I had to find accommodation. I will never fly with westjet again. But thanks you know for the pretzels."
Pros: "I like everything"
Pros: "Friendliness of crew."
Cons: "Small plane, long trip in cramped quarters."
Pros: "Was nice clean short flight. Pleasant stewardesses. Food was lacking but normal now for short flight"
Cons: "Entertainment only with app loaded devices"
Cons: "It took several hours for the decision to be made to cancel our original flight from PV to Van, and when the final decision was made, the complete lack of sympathy or communication came as a shock. No one informed us why we were moving to another terminal or that our flight had actually been cancelled and we would be staying another night in Mexico for another two hours. Getting our hotel voucher and transportation to the venue took another several hours. (Sorry Westin, but you also receive poor marks on your food services. Your front desk people were great though!) The following morning we were not informed that there would be no food service on the flight, so my kids were starving by the time we touched down in Vancouver. The ordeal was exhausting and when we finally arrived in Vancouver we almost missed our connecting flight because of a huge error in off-loading our luggage. It shouldn’t take over an hour to receive your luggage. Again, the communications break down led to hightened anxiety and stress. The whole horrible journey home with WestJet made the loveliness of my actual holiday pale into the background. I was very disappointed in WestJet as I’ve had fabulous experiences in the past. If possible, I will avoid flying with them again any time soon."
Pros: "Everything west jet is great"
Cons: "Very bumpy ride, wished it was cancelled. I was motion sick the entire ride, and no water was provided until four hours in, and while I understand it was due to turbulence, perhaps if it is too bumpy to serve water for the first four hours we should not be flying at all. Also very little food is provided for a 5.5 hour trip, two biscuits is not sufficient and as we landed near midnight there are not many options to acquire quick food either."
Pros: "That we could sleep during the flight. The attendants left us alone when we were sleeping."
Pros: "it was on time"
Cons: "it was a very noisy flight with a lot of children. Asked the crew to let me have tablet for 9.99$ but since I am a tourist and have no credit card they could not sale it to me."
Pros: "WestJet has very good hard shell seats on the 737-800. These are well contoured and padded, and far enough apart to offer decent legroom (row 8). The seating experience was vastly better than being in a “preferred” bulkhead row on an AC Rouge B767-300. Boarding was efficient so we were able to leave the gate slightly early."
Cons: "Pre-purchased meals are delivered with the first service after take off, which was awkwardly early on a five hour flight that departed at 3 pm."
Pros: "Staff are always fun and efficient, but the drinks came very late. In Asia, even if the flight is only 1 hour, they have the time to serve a lunch and clean up....."
Cons: "the 3 hr security line up"
Cons: "Took 45min to bag check (3 agents and only 3 families ahead of me) and when I did bag drop, I’d already checked in online, the agent tagged my luggage to Calgary not vancouver and put it under someone else’s name. It’s been over 34 hours and still no word from westjet. Calgary is an 1 1/2 hr flight to Vancouver. Not impressed."
Pros: "West jet employees worked hard to fix the mess they caused. Eventually getting me a ticket for another airline."
Cons: "Changed my flights with less than 3h notice. I’d payed extra to reduce wait times as I was flying with a child just over 2. Originally had me coming in to Vancouver at 9 am and leaving at 5:40pm. Not cool with a young child. Allmost missed the 1st flight getting it fixed, they also didn’t book my child in adjacent seats, despite pre-booking the seats on the flight days before."
Cons: "We had 1-hour delay"
Pros: "Space of the plane"
Cons: "Having to have a physical boarding pass and keep having to get it checked."
Cons: "The pilot on the Honolulu flight to Vancouver left some documents at the hotel and he had to go back to get them therefore delaying our flight to vancouver. This caused a lot of passengers connection flights delayed and rebooked to another flight later on that day. No apologies or compensation of time wasted was given. Food vouchers would have been nice. The new boarding passes provided also pushed most of us passengers back to the last seats at the back of the plane.. which was a very uncomfortable experience."
Pros: "That the flight was on time"
Cons: "That the person doing our pre boarding lost my partners visa"
Pros: "It was a comfortable experience, the flight crew were attentive and friendly."
Cons: "The lack of space beneath the seat in front of me can be frustrating, especially when one is required to push their small bag underneath it."
Pros: "Crew was great. Flight was on time."
Cons: "This older plane had tiny seats in the seat backs. My phone screen was bigger. Thought we might get a meal on a flight of this length and at this time of day."
Pros: "It was a great flight . It wasn't full so there was a lot of room . It was on time and the Crew was very friendly"