Find cheap flights from Hawaii to San Antonio
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|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 13% increase in price.|
Average price round-trip
|$237||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
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Top 4 airlines serving Hawaii to San Antonio
Scores according to KAYAK customer reviews
Pros: "The flight attendants were very friendly and food for purchase was reasonably priced."
Cons: "There was no In Flight Entertainment seat back screens, which is unusual for a 5+ hour flight so the only way to watch anything was to download the GoGo app, which can only be downloaded on the ground and wasn’t even mentioned until after takeoff."
Pros: "Plenty of room, excellent service, relaxing flight."
Cons: "Wish it was a longer flight."
Pros: "Crew was great and understanding with a screaming baby"
Cons: "On time departure also Kona airport is an open airport with no place to hide from the heat. 90 degrees and humid. Nothing like being sweaty and gross felling then being packed in a plane. Would suggest the Alaskan demand that the airport be updated or the take it on themselves an update there part"
Pros: "The seating room was excellent. The flight attendants were friendly and efficient. The flight was so smooth from start to finish."
Cons: "There was nothing that I can truly say was a problem."
Pros: "Leg space!!!! Finally some room 4 my long legs! Food excellent. I ate cheese & fruit plate. Delicious! Good timing. Great!! Left & arrived in time OR EARLY!"
Cons: "Once plane landed, it took 4ever 2 get out."
Pros: "Charging capabilities with easy access!"
Pros: "Flight departure and arrival was on time. Staff even helped move our seats so family could sit together."
Cons: "Nothing I did not like."
Pros: "Oops, I provided this info in the wrong place. Please fix for me."
Cons: "5 hour flight and no comp meal served. Hot / stuffy / no air flow coming out of vents. Aircraft: 737 -900."
Pros: "Good flight crew, fairly smooth flight."
Pros: "1) Attendant crew was nice. 2) Appreciated being able to board from front and rear."
Cons: "1) Flight time delayed, so late arrival ~12am was made even later ~12:30am 2) Booked two tickets together months ago, yet we were not allowed to sit together. 3) Entertainment required the downloading of the gogo app which should have been done on the ground with wifi and/or cellular data. in the air, one window said you could (wait) and download, while another window effectively said, "better luck next time". Pre-flight email should have warned passengers to download beforehand. 4) Exiting plane only allowed from front; took forever from our next-to-last row."
Pros: "Flight staff very attentive and friendly - I love flying Alaska!"
Cons: "No complaints."
Pros: "Love the direct flight from San Antonio to Seattle. Good flying times as well."
Cons: "Flight delayed by two and half hours. And then luggage delivered after 25 minutes of landing."
Cons: "Only 1 flight attendant in first class for 16 passengers, as the other one disappeared most of the time, and when asked for help she actually refused, saying she was only helping coach class! Dinner service took almost 3 hours. Never asked if we wanted wine or another drink with dinner."
Pros: "Our connecting flight was late in Seattle. Maybe free peanuts for the inconvenience? Little stuff like that goes so far... but overall your planes are bigger than most, so the seat size is appreciated. We are all 6 ft and taller. Too expensive to upgrade all 4 seats, but wasn't too awful!"
Pros: "The pilot was excellent Softest landing ever We hovered down from the sky"
Cons: "The chicken teriyaki was awful Vegitables crunchy Should have small packet of soy sauce"
Cons: "I paid for my ticket full price through kayak but my ticket was apparently what the industry calls a non-revenue ticket meaning I was on the standby list and had to Hope people didn't come. I ended up getting the last seat on the plane and was in serious Jeopardy being left behind"
Pros: "Easy boarding"
Cons: "The Wi-Fi was not working on our flight. Money back?"
Pros: "Finally, a plane designed with some comfort in mind! It was easy to move and find a comfortable way to sleep."
Cons: "No pillows to purchase!"
Pros: "Good service"
Cons: "The airline changed flights and somehow lost my original seats, staying on the flight cost additional money beyond the original price so that we could sit together as a family. Every time I fly I have another reason to tell friends and family not to fly."
Pros: "I really loved the different options for food. All were reasonably priced and the amount of food was satisfying. I also really loved the entertainment options - there was a diverse collection to choose from and having the tv option was great because I didn't want to watch a movie I could watch a 20 min show."
Cons: "The way the flight staff served the food, the carts and the knowedlge of the items that were served. It just seemed jumbled and could've been executed more efficiently."
Pros: "Flight was smooth and on-time, onboard service was friendly and competent."
Cons: "Boarding process was chaotic and confusing."
Cons: "terrible flight, very unfriendly flight attendants."
Pros: "I generally prefer to fly with Alaska Airlines. Reasonable fares, good service, good flight itineraries from PDX. My mobile carrier provides complimentary in-flight Wi-Fi. I'm no Starbucks fan but grudgingly admit to enjoying the coffee service."
Cons: "It would be good to see fewer disposals used in the food service but the cabin crew must be given kudos for separating recyclables as they collect waste from passengers."
Pros: "Crew was friendly and professional; boarding was rushed; cabin was clean, but seating was very cramped; entertainment was v good (and currently free) using own tablet, phone, or smart phone."
Pros: "The flight offered was a direct flight. They offer preboarding for families with children under 2."
Cons: "The seats on this flight are so close together your shoulders literally touch your neighbors shoulders while sitting normally in your seat. This is unacceptable. When will airlines finally get it? People deserve to sit in their own seat without being on top of their neighbor."
Pros: "It was my first time flying with Alaska. I was pleasantly surprised with the boarding times, organization, super-friendly crew, free entertainment (a few select movies with complimentary tablets to view them on), and outlets for charging mobile devices in every seat. Easily the best flight I've had in a couple years. I will fly with Aaska again."
Cons: "I felt like the aisle was unusually small ( I was sitting in an aisle seat and was occasionally bumped by people walking by me. Then again, I was in a deep sleep most of the time and could have easily been leaning into the aisle....I'm not really sure. Overall though, best flight I've had in a while. They really do a great job."
Pros: "POG was available from the beverage cart. On-time departure and arrival."
Cons: "We were assigned two middle seats in different rows for a five hour flight! Flight attendants were rude. The bathrooms were a mess. Complimentary food for a five hour flight is a bag with nine, dime-sized pretzels."
Pros: "The in flight entertainment tablet I rented ($10) was really nice. It had some very new movies, fun games and more on it. Most of the flight crew was kind and polite, minus one woman who seemed to hate her job and the airline. I was pleased that the flight wasn't canceled as many others into PDX had been that day due to an ice storm. Felt safe even with turbulence and threat of a slippery landing."
Cons: "One crew member, an older woman, seemed really bitter. She openly expressed frustration with Alaska in front of passengers on multiple occasions and was very rude and brusque with us customers. She made me feel like a nuisance for even just being on the flight. Otherwise the seats were just so small and uncomfortable. It was a long flight to feel smushed and have a sore tailbone from the total lack of padding."
Pros: "Everything was just fine."
Pros: "The staff are friendly and helpful. The flight left late but arrived at the destination early. I have flown Alaska for years and other than the food I have no complaints."
Cons: "The food choices are Chicken or Cheese and fruit. On a 6 hour flight the only free food is a very small package of pretzels. For people who do not eat chicken there is very limited food."
Pros: "Fast flight. Friendly crew. Switched me to a sooner flight so I wouldn't have to drive home real late."
Cons: "Wasn't too much to dislike. Was a very good flight."
Pros: "Short and direct flight from kona to anchorage, love it"
Cons: "Internet was down at the airport, caused delays, but all good , I have always hsd pretty good experience with alaska air"
Pros: "They had a limited selection of free WiFi TV programs you could watch and charging ports on the seats."
Cons: "The only snack option was pretzels, take off was delayed on both departure and the connecting flights. The seats were OK for comfort, but the plane was HOT while sitting on the tarmac during boarding and waiting and waiting to take off."
Pros: "We were lucky and had a seat open between us. Comfortable, and crew were great."
Pros: "I missed all my appointments"
Cons: "I have to pay $200 for a ride . I'm very hungry and very tired."
Pros: "Pilot seemed quite competent. On time as well. Crew found and returned a lost wallet before we got out of airport!! Ama zing!!!"
Cons: "Cramped and crowded ride. Entertainment not easy to get on my own iPad. Stewardess said , " if I can figure it out, you can" and walked off."
Pros: "To be able to upgrade, charging stations at my seat, generous beverages"
Cons: "No free baggage, unclear coomunication about check in and choosing seats, was not offered my free drink."
Cons: "pretty cold and no blankets in economy"
Pros: "crew did there best to help with passenger on board that needed medical attention they handled the situation luckily a passenger was a nurse and was able to help them"
Cons: "they need to prepare more for emergency situations alaska airlines need to provide bigger jets for flights longer than three hours"
Pros: "Even though the flight was completely full, all things went smoothly."
Cons: "The flight was delayed in arriving.....long wait on the tarmac for take off."
Pros: "Traveled on a busy Sunday morning. Alaska Airlines employees were in the airport directing people to the correct places which was helpful and the lines moved quickly. Flight was direct and went smoothly. On-board crew were friendly and attentive. Ordered the fruit and cheese tray for $7.50, which is quite a bargain considering travel costs. It was fresh, well-presented, and hit the spot."
Cons: "Fee for tablet use increased from $8 to $10."
Pros: "I liked how there was a bigger selection of free entertainment on the flight through the wifi stream. Some airlines don't have any free entertainment. Also the staff was helpful with bag check in."
Cons: "There were a couple of children who were crying and screaming almost the whole time, but that isn't the airlines fault and I realize that. Other than that, the flight was good."
Pros: "Friendly staff and very helpful at getting our boarding passes and luggage checked."
Cons: "The need to clean their planes before letting passengers board. Food stuck on trays and spilled drink and food on seat. Don't bother using your own device (ie. ipad). There really isn't much to see without paying for it. No internet on this flight."
Pros: "They were on time. We went economy. We got what we paid for. Brought our own lunch. I would recommend it. Flight attendants were good. No surprises!"
Pros: "Fast and efficient"
Cons: "I know it was a night flight but the food choice Was very limited."
Pros: "Friendly staff"
Cons: "Needs more amenities, free in flight movies perhaps, a better smack"
Pros: "The time and effort the Kona ground crew spent looking for and finding my drivers license that I had lost on the plane, without it I could not have rented a vehicle in Kona. Exceeded my wife and I's expectations. Very enjoyable experience."
Cons: "We arrived at the Kona airport more than an hour before departure and the Alaska agent seemed irritated that we didn't arrive earlier. Admittedly most of the flight's passengers had already been checked in and were already in the boarding area."
Cons: "Flight crew dI’d not enforce mask mandate."
Cons: "Come on, business class is better in the train than in a plane? My foot was a box of 20 small chips, sausage and a very small candy"
Cons: "Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space"
Pros: "Great entertainment."
Cons: "Turbulence was high so good/drink service was less than normal. No fault of delta or their crew but the JFK airport was awful, especially through customs. No help from the employees and easy to get lost."
Pros: "The crew were awesome and friendly, both in the air and on the ground."
Cons: "Delta communicated no reasoning for delaying our flight three hours. They also did not update estimated departure times even when it was clear we would be delayed multiple times because the plane was not at the gate, the crew were not in place, and the pilot safety checks had not occurred."
Pros: "Good to have on board internet"
Cons: "Quicker boarding of passengers."
Pros: "The crewe members were great."
Pros: "Friendly flight staff, on time service."
Cons: "Delayed for an hour because of changing tire"
Cons: "The Delta flight leaving Cleveland was a hour and a half late so we could not make our connection to get home and had to overnight in Minneapolis. This is the fourth time in six flights For Delta. I think the Kayak booking algorithm needs to allow more time between connecting flights."
Pros: "I liked the entertainment"
Cons: "Wifi was not working"
Cons: "The check-in process was abysmal. The crew gave poor guidance delaying my ability to check in my bag, then refused to check it. They then told me to cancel my skymiles flight and purchase a new ticket. I was able to check my bag at the gate. Show up 2 hours before to account for their incompetenc"
Cons: "Choice of healthier snack"
Pros: "Crew was really great."
Cons: "Electrical outlets didn't work. Wi-fi didn't work. Flight was delayed. Wasn't a lot of leg room even in first class."
Pros: "We had exit row seat, most uncomfortable ever, video devices both broken. Will never sit in exit row again would have been better off in basic economy"
Cons: "Fix broken seats and tv screens"
Pros: "The crew was amazing had no problems!"
Cons: "Nothing had a great experience!"
Cons: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Pros: "Nice plane and comfy seats"
Cons: "The stewards were not at all helpful or as friendly as most of the delta staff! I was so disappointed with their service. We had TWO delays making us arrive in SAT AT almost 2 am. Hence there were a lot of empty seats. We asked if we or even one of us could move into the …at least three empty rows…and they would not let us as they were they comfort plus section and it cost more…NO ONE WAS USING THESE SEATS!! So they let the passengers be crammed together in the rest of the plane and left numerous empty seats that could have been used! It’s was just rude. They also served drinks and never checked back to pick up the garbage. Didn’t tell us to raise our seats or put up our table trays before landing. So, as I exited the plane I handed them my garbage! I wasn’t going to be rude and leave it in the seat pocket or my seat …where I found crumbs of food on when I boarded the plane. Was just very dissatisfied with this crew!! I have been flying a lot lately using delta. I’ve had some delays but they’ve always been accommodating, this crew was not! What a shame!"
Pros: "With all the competition among airlines and the cutbacks we suffer as customers Delta manages to make you feel like you matter still. Timely boarding, actual help with finding seats making boarding efficient (not just hurrying you along), updates from the cockpit that you could hear and understand, multiple choices in snacks-one even a healthy option, staff that was friendly and interested in making it a good experience not one that seemed bothered they had to work."
Pros: "On time. Clean."
Cons: "But cold but crew did find a blanket."
Pros: "The crew were nice and friendly. The plane was new with lots of amenities"
Cons: "The new plane has NO leg room at all. It’s the worst leg room i’ve Experienced for such a large plane. I’m 6’1” and my knees would only fit if I spread my legs wide and sit back deep into the chair."
Pros: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Cons: "Forced on later flight."
Pros: "Friendly staff. :)"
Cons: "Longer flight with no WiFi or video. :("
Pros: "Thai was the first time in years delta was fast friendly and ONTIME with both departures and arrivals! That’s he most important to me!"
Cons: "No wifi available and The video entertainment service was bad: my video screen didn’t work- I asked for head phones and no one ever came back to me with some- luckily I had already Dwnld my own you tube and videos so I watch’s dmh own. I hope going home to hawaii these won’t be issue again"
Pros: "Fast, orderly boarding."
Cons: "These planes are too small. I’m average in size but women have hips and it’s not easy fitting into the seats. Why are they stacked so closely together? It’s ridiculous."
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Cons: "Seats are in humane"
Cons: "Delayed for an hour and fifteen minutes"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Staff friendly,efficient and courteous. On time. Different snacks. Prompt service. Power source each seat worked."
Cons: "Gate area for flight change filthy. LAX gates 31-38. Garbage overflow with no seating. No entertainment option on flight."
Pros: "We did eventually get there"
Cons: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Pros: "Gate and plane crew helpful, smiling, courteous. On time and baggage provided quickly."
Cons: "Seats uncomfortable, no power, service predictable and boring snacks."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Cons: "Flight was completely full and I was seated next to someone who required TWO seat belt extenders! I was so uncomfortable, they were sitting on top of me, couldn't even put down the arm rest. The flight attendant said there was nothing they could do."
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Cons: "It was belated by 2.5 hrs :("
Pros: "Entertainment was great. Many options"
Cons: "When we arrived for check in we were told we did not have seats assigned, even though I had picked seats previously. At the gate we were told the flight was very full so we would not be able to sit together."
Cons: "I feel Delta didn't try very hard to get me a flight and I stood in line for four hours"
Pros: "My seat was very near the front ...two rows behind comfort class seating (which was mostly empty). WiFi services and entertainment were offered...to those that brought along their own receiving devices."
Cons: "My seat happened to be one row in front of the Exit Aisle Seating rows....I wasn't aware that this meant having to sit straight up the entire time without the chance of reclining my chair back into the Exit Aisle's space.The 2 hour and 13 minute flight time sitting straight up really worked up my sciatic nerve into a flaring frenzy. I Forgot to bring my iPad Pro with me on this trip...and had no adequate access to any entertainment content."
Pros: "Flight attendants were great."
Cons: "Movie and TV selection is not great for an international flight."
Pros: "Courtesy and attention to detail of crew"
Pros: "Amenities, seating, plane was newer and nice"
Cons: "Stewardess didn't seem to want to work.wasn't attentive, seemed annoyed, by the time I could order breakfast in 31st class I only had 1 option left. Why wouldn't there be enough for all choices for all 1st class passengers?"
Cons: "no legroom in a first class and expensive seat No entertainment"
Pros: "Staff friendly and helpful at gate. Aircrew staff handled one hour rain delay on taxiway with frequent updates and good attitude. New plane, and convenient electronic support."
Cons: "Peanut allergy on flight. No peanuts. No other options."
Cons: "Wifi didn't work."
Pros: "I like the fact that I was able to get on this"
Cons: "Delta is completely messed up. My luggage was supposed to travel with me to Boston. But it didn't. Delta waisted my time. Horrible customer su"
Cons: "Small plane don't do well with turbulence"
Pros: "Ended up with a row to myself since flight wasn't full and people were able to move to different seats to provide for social distancing."
Pros: "Nothing at all."
Cons: "Not run late, have entertainment on board and provide better snacks."
Cons: "Stewardesses were grouchy except the one Oriental stewardess. Boarding was late. Reclining seats need to be eliminated!!! I paid $100 extra for additional 6 inches of legroom which was lost when person in front of me reclined. Kona Airport is nasty."
Cons: "Be on time"
Cons: "Could have been better without mechanical issues, delay."
Cons: "You could have been on time. You negatively impacts ppls lives and don’t give af."
Pros: "Nothing. You’re horrible."
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "I liked that they were on time (mostly) I liked the movie choices.. Crew were very nice....."
Cons: "Wasting money on their part for the silly little bags of pretzels......hardly worth the effort......could be a little more generous on a five hour flight.........."
Pros: "The crew was very friendly and helpful."
Cons: "The leg room was abysmal, Southwest has more leg room and they brand themselves as a cheaper carrier than a American. Also the wifi was either very slow or did not work."
Cons: "Free real food"
Cons: "Flight attendant for main cabin disappeared after first round of service on a 3 hour flight. LAX is horrible. Delayed 30 minutes for take off."
Pros: "Great service and on time flight."
Cons: "Just wish sears would be a bit wider and comfortable. They are not bad but I am sure could be more comfy because I am not skinny."
Cons: "Ticket was never issued."
Pros: "Crew was great!"
Cons: "Flight delayed 3x, it was a very long day of traveling."
Cons: "The flight was cancelled and our party was stuck for 2 days without a returning flight."
Cons: "It took 30 ish minutes to wait in line to speak to to an AA rep about what my next steps were to get home from Dallas."
Pros: "It was short"
Cons: "Completely full plane. Ridiculously tight seat pitch. Overhead bins full. 45-minute delay for a dead-heading flight crew. Long wait for checked baggage. No beverage service because of turbulence. Flight crew out of position is a management problem, don't make it an inconvenience for a 737 full of paying passengers!"
Pros: "Boarded in a timely manner."
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Mechanical issues caused a 75 minute delay in taking off."
Cons: "Several delays"
Pros: "Friendly staff"
Cons: "Rude customer"
Pros: "Comfortable flight on-time Good service Great attitude from the crew and the airport personnel"
Cons: "no TV or movie screen"
Pros: "It was a pleasant surprise to be given a boxed Snack on our overnight flight from Kona to Dallas."
Cons: "The ride was a little bumpy but not too bad. Can’t think of much we didn’t like."
Pros: "Attendants were so nice as kind"
Pros: "Really like how smooth and easy was to aboard my plane."
Cons: "Both to and from Hawaii, they ran out of food before they made it to us. It was bad enough that they had one cart for the entire plane. It took 90 minutes from the time they began serving until they got to us in row 34, but they ran out of food at row 31. The flight attendant just shrugged and said, "They do that to us all the time, sorry.""
Pros: "Once we got underway everything was excellent and fast."
Cons: "Flight was delayed due to the original plane being hit by a bird."
Pros: "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
Cons: "Limited drink and food choices. It was a short flight, so I think it's understandable."
Pros: "We're hustling and hard working."
Cons: "Having to fly from Hawaii back to lax to fly to Australia."
Pros: "this flight only takes an hour so really nothing is an issue. again, there was plenty of overhead storage so nothing ended up under the seat."
Cons: "Sat next to a dog guy and the crew did not help with the situation"
Pros: "It was quiet and comfortable"
Cons: "On a 5 1/2 hour flight in first class it would have been nice to be offered something other than water to drink. the entertainment system didn't work at all in my seat. Also, after e a very trying day, I was anxious to get home, and the luggage didn't arrive until 90 minutes after touchdown. I guess that's what they mean by priority service- first on the plane and last off."
Pros: "crew was nice"
Cons: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."
Pros: "Plane was good. Not jammed too tightly to be comfortably."
Cons: "Plane was late leaving. Baggage took a ridiculous amount of time to come down."
Pros: "quiet dark plane, gave blankets for overnight flight. Got placed in an exit seat free of charge."
Cons: "Crew member was 20 min late and they would not let us board until he got there. Ended up making the flight 30 minutes late and I almost missed my connection. They didn't update us saying he was on his way or anything, just that we were "still waiting." No entertainment was visible from my seat either."
Pros: "The only thing I liked about my flight from DFW to San Antonio was the fact that I FINALLY got to go home."
Cons: "The fact my layover was in Dallas, I couldn't board on time because of our departure from Denver being delayed from ice, and the gate got switched about three times. I've never been in a standby list, but I barely made it. I'll never want to fly through DFW again!!! The American Airlines employees were mostly inconsiderate, with the exception of two staff members. Not sure about this airline again."
Cons: "I was forced to check my carry-on bag because it was too big according to the gate agent. I travel weekly, always carry-on my luggage and I have never been told it needed to be checked. AA had a ticket counter agent that was on a mission because she had a roll away cart parked by the jet way door to collect all the luggage she wouldn't allow on the plane. Very customer unfriendly!"
Pros: "The estimated time for both my flight was over an hr, but we arrived in on my first flight at 45mins and my second flight 30mins."
Pros: "On time"
Cons: "entertainment did not work"
Pros: "The flight was quick and everyone was nice."
Cons: "No entertainment but it was only and hour flight."
Pros: "Delayed more than one hour. No apologies or explanations. Personal entertainment wasn't working on for some people."
Pros: "I got home."
Cons: "Waited 1 hour on the plane with no explanation."
Pros: "Flight delayed which allowed us to make connection after long runway and customs delays. Crew friendly and helpful. Prompt cabin service. Baggage brought quickly in SAT. Clean plane. Power source."
Cons: "Local pickup at SAT is now devoted to taxi. Airport police rude. Most people picked up at 11PM and hard for cars to get to curb or see passenger due to taxi line. Both terminals terrible after several experiences in last couple months. SAT worst pickup experience that I see national and international travel. Obvious that cabs and air port police are the worst congestion problem I experience."
Pros: "The staff were all quite polite and helpful"
Cons: "the boarding process is chaotic. No one pays attention to the boarding numbers and it's just a big, pushing, shoving mess. I'd like to see a little more use of the system to keep.people more orderly."
Cons: "Time was on point. And the flight was smooth. No complaints"
Pros: "After missing my flight by a few minutes, AA booked me on the next flight which was only a 40 min wait, which was a blessing."
Cons: "Missed my initial flight due to how long it took to get my baggage to go through customs (after arriving from Japan.) My baggage was then left in Dallas and I had to wait until the following night to receive it."
Pros: "Staff and customer service were great"
Pros: "Nice airplane, it appeared pretty new. Everything was clean."
Cons: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
Pros: "I made it safe to the mainland"
Cons: "We had some Change of plans and we're going to just get off in Phoenix and not take it straight to San Diego, we called American they said no big deal they would ticket our bags to Phoenix, got to the airport and the American Airlines gal stated in no way shape or form could they do that, I tried explaining the whole situation and her response always ended in 'and your bags will be in San Diego'. By the grace of God we were able to cram two checked bags worth of stuff into our carry ons which I still do not know how we did that, and were fine. On the flight we had a decently nice lady and a horrible male. When passing out drinks he seemed almost irritated that we had asked for water and rudely gave it to us which was room temperature. He totally skipped the lady in the row with us and got irritated when she asked for a water as well."
Pros: "crew was exceptionally polite and courteous."
Cons: "free beverages were rushed, many passengers not get same mostly because of turbulence conditions"
Pros: "nothing! entertainment should vd a one alos, not s friendly star system"
Cons: "over an hour wait. gate agents change in the middle of the wait time... no info was given s to what the mechanical problem. did di a very good job in communicating time! just totally screwed up."
Pros: "Good service, overall."
Cons: "You have to download United Airline's App in order to enjoy Inflight Entertainment. You could as well have it active in a webpage, I think."
Pros: "Our flight home was Great. At kona airport the flight crew was Amazing, the captain even let my daughter set in the driver seat, which is something she will never forget."
Cons: "Downside there was no onboard t.v.s which makes 4 hours seem long."
Pros: "They accommodated my 6 hour layover by reducing it to 2!! Got me home 4hrs earlier. So grateful."
Pros: "The flight took off and landed on time."
Cons: "When I went to the gate in Houston to get my boarding pass for my second leg, the lady at the gate counter yelled at me because I didn't know my seat assignment even though I had already explained that I didn't know because I didn't have a boarding pass. On my original booking, I had chosen my seat to be a window, but when they rebooked me they put me in a middle seat even though there was a completely empty row in front of me. Then, to top everything off, they forced me me check my rollerboard carry-on because they said there was no more room on the plane, but when I got on I could see multiple spaces were still available. Another passenger and I were left to wait nearly 5 minutes on the jetway while the gate counter rep went to print our checked luggage tags. I asked the stewardess why I had to check mine even though there was plenty of space, and she said "it's hard to tell sometimes how much room we're going to have left." She also didn't offer any apology. All in all it was a terrible experience. I had to wait unnecessarily at various points of the travel process, had to endure a layover that was more than double what I had planned for, was forced to check my carry-on at the gate, and worst of all I missed a really important meeting. United obviously does not care at all about economy customers. Don't trust this airline! Book on Southwest or JetBlue - they actually care about customer retention!"
Pros: "It was on time"
Cons: "it was ok"
Cons: "I was in the very last row and I was exhausted but I still couldn't sleep because one, my seat doesn't recline at all in that row; two, because the flight crew were chatting and laughing the whole time and it was very distracting. When the seat in front of me leaned back, I had even less room to move so I was stuck seated upright for two hours. Very uncomfortable, very exhausting."
Pros: "Prompt and friendly crew."
Cons: "Not much leg room."
Pros: "Professional staff"
Cons: "The departure gate was changed 3 times to terminals very far away. It was a bit tiring to dash to the different terminals in order to not miss the flight"
Cons: "How can united cancel my return reservation after they delayed my arrival flight forcing me to jump in a car and drive the 3 hrs I could have driven earlier that day! i choose to fly to make life easier but due to the service I would rather use a different airline or just drive to ensure I'll be at my destination on time."
Cons: "Our flight was delayed almost 3 hrs. I had plans to be in town, and had to change them due to this."
Pros: "The flight was good. Little bumpy but that was to be expected with a hurricane near by"
Pros: "Check in was easy. bags made it."
Cons: "Sitting on the runway because of security "issue.""
Pros: "The boarding procedure was okay but my flight was delayed"
Cons: "I usually fly southwest...the flight was hot and uncomfortable, the a/c was blowing hot air thru the whole flight was very disappointed"
Pros: "Bigger plane and fast flight"
Cons: "Nothing. It was great"
Pros: "nice screen size and good movie selection."
Cons: "i will likely avoid this flight.in the future. it seems like a small thing but the seats were much too hard making a long flight torture. also the air temperature ws sweltering hot,"
Pros: "Landing and leaving"
Cons: "I paid extra money for a better seat and it was crowded and uncomfortable. When I walked back there were plenty of more comfortable seats empty!!! I wasted $80!!!"
Pros: "The newness of the plane."
Cons: "My flight was delayed from 4:50 to 7:45 without any type of notifications text message or emails going out to any of the customers notifying them. I got to the airport and had to wait additional 3 hours that is horrible!"
Cons: "Small plane, seated in very back row, unable to tilt seats back. no food no service."
Pros: "Boarding was quick"
Cons: "Arrived late....broken seat"
Cons: "We were delayed because they couldn't find the demo seatbelt. Then take off and landing were way too jerky. Also they claimed due to it being a short flight no drinks would be served, as we get to watch first class get everything."
Cons: "Flight was delayed 30 minutes"
Pros: "I liked the StroopWaffel. Was given an extra one by the attendant. The flight was quicker than scheduled. The attendants and pilot were very friendly."
Cons: "Our flights to and from Minneapolis were booked a few months in advance. On our flight from Den to SA, all three of us were in the center seat, in different sections. That displeased me."
Pros: "Boarding was fine"
Cons: "I paid for a non stop flight in first class. Flight was canceled and I got a coach seat in the back of the plane for my second flight which had a broken monitor that didn't work until the rough landing jostled it back to working order. Finding my luggage once I arrived was a nightmare."
Pros: "Newer planes"
Cons: "More and better snacks, should provide pillows"
Cons: "Very difficult to get to EWR from Brooklyn and the departure was changed 6 times that afternoon."
Pros: "I like the fact that the crew is very attentive and helped us to get on board on time."
Cons: "There is not a single thing that I dislike."
Cons: "Flight was delayed due to severl technical issues. Crew at least offer free drinks or snacks for the five hour delay."
Cons: "Delayed 6 hours. Arrived at destination at 2:30 am. 3 gate changes"
Pros: "Had no issues"
Cons: "The seats were uncomfortable."
Cons: "The flight was delayed 3 times!"
Cons: "Plane took off before got there had to spend all nite in air port no food or hotel voucher"
Pros: "Brought us safe to Hawaii and back home home."
Cons: "My brother accidentally left his passport, ring and chain inside the plain which was very expensive and he called after he noticed he didn't have it with him. He left it inside of the pocket holder of the seat on the plain where the magazine are. He called and was told nothing was there. On our way back home, the flight was delayed 3 1/2 hours behinds. At no moment did the co pilot excused himself nor did he apologized for the the delay. We deserved at least a free meal or some kind of compensation. Instead, the pilot and flight attendants just told us to rich it because we had to leave to L.A! We (8) family members came and this includes an elderly person (my mother who has been fighting cancer for about 2 years, along with diabetes) came to see her grandaughter get married. Now they were rushing her as well? Uncalled for. Now my other brother and his family which was a party of 10 on another flight, also flew to Hawaii. Now that alone tells you how much money was spent. The stay in Hawaii was amazing! We would visit again but the way we were treated on this airline, I don't think we would fly again and choose this airline. To be honest, not even recommend it. I'm ashamed to let others know such as friends and co workers know of this airline's service. To top it off one flight attendant was very rude! She saw us when she handed the other passengers pretzels and skipped my mother, my sister and I. I asked her nicely if we may have some and told her she had skipped us. She said, "I did?" Came back with 6 bags of thenm and was like, "Here!" Like shoving them to me. I felt humiliated! I didn't say anything because I didn't want to embarrass her. But it was extremely rude!!! I read some reviews and I guess it's normal on your end to be the way you treat your customers. We even asked before abording from Hawaii to L.A, what can you do to make up for all this and we were told, "nothing could". So ashamed."
Pros: "Comfort and great staff; smooth landing as well"
Pros: "Cleanliness,excellent customer service, flights on time!"
Pros: "Flight left on time and got in early."
Cons: "Nothing. Every thing was great. The best flight attendants I had in a long time."
Cons: "The landing in San Antonio was the scariest of my life. I honestly thought we were going to crash."
Pros: "Service was good"
Pros: "The costumer service at Denver international airport was great."
Cons: "The aircraft is uncomfortable for nearly all but the most petite of patrons."
Pros: "Flights were on time."
Cons: "Too many gate changes."
Cons: "no food or entertainment."
Pros: "The plane was slightly cramped, not as bad as my previous flight. Decent selection of adult beverages."
Cons: "Plane was present, crew was late by 2.5 hours, delayed my flight. I was scheduled to arrive around 2300, didn't get home until close to 0200. No wifi at all. I have always flown United, this was the worst experience thus far. We should be offered some type of discount for a future flight or a refund for this flight."
Pros: "On time!!"
Pros: "It was an overall good experience. I was flying home because of an emergency. I was able to get my preferred seat (at no extra cost) and the crew was very friendly."
Pros: "Nice staff"
Cons: "Horrible landing. They lost my luggage. Which I think my fees should be returned since I had to wait until 8 at night to receive it"
Pros: "Met a cute girl!"