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The plane was 100% full. Too cramped and difficult for stewards to do their work on such a large plane.

How can the airline deploy the oldest 757-200 with a broken down entertainment system and no WiFi for a cross Atlantic 7:50 hr torture chamber experience?? My seat 3A couldn’t be reclined. The footrest was flimsy and useless. And there’s no leg support unlike their newer 737-Max which they lavish on intra-Europe routes. Shame!!

Plus—newer aircraft, luggage arrived on time, adequate legroom. Minus-No snacks on three hour and five hour flights, long wait for a shuttle from the terminal to the airplane, indifferent flight crew

We paid for saga class, which is the business class for international. My seat was broken and did not recline and my monitor for in-flight entertainment was broken.

Friendly flight crew. Airplane (757) configured as a domestic flight (no lie-flat seats) & no advanced meal selection.

The most uncomfortable seat i’ve ever had on a flight

No food was served for 7.5 hrs flight. When our flight changed to other airlines due to wether issue, our seats booked with no checked in luggage when I already payed for. We end up to pay 90 euro per suitcase.

Bad. Flights were late, by hours. No clear information was provided even until the delayed boarding time.

The ground staff was very helpful and the flight attendant as short but good.

Not good. It’s a terrible budget experience and the crew were not very helpful. The plane was so hot and uncomfortable and the entertainment was awful (not even headphones offered and antiquated jacks that don’t work with new iPhones). I was placed on standby for my flight home for no apparent reason, causing me to be put in the worst seat and at the end of the plane. They did not try to fix the situation.