Daily cleaning, installation of cabin HEPA filters on flights from Hilo to Dallas
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Scores according to KAYAK customer reviews
Pros: "Safe travel"
Cons: "more masks"
Pros: "The seats were extremely comfortable! I"
Pros: "Super comfortable and inflight entertainment was amazing"
Pros: "The delta checkin desk were exceptional."
Cons: "Great crew!"
Pros: "Free entertainment"
Pros: "Good seats"
Cons: "Flight was delayed and my luggage didn’t make the plane."
Cons: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Pros: "The crew was great and the seat was good"
Cons: "Our flight was 3 hours delayed"
Pros: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Cons: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Pros: "Great Service and flight was without problems or delays. Arrived on time ."
Pros: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Cons: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Pros: "Early arrival. On time departure. Good selection of movies"
Pros: "Smooth and comfortable flight."
Pros: "The movies"
Pros: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Cons: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Cons: "Turbulence but no one can help that"
Cons: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Cons: "Not much- pretty great flight"
Pros: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Cons: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Cons: "Delay was over an hour"
Pros: "Roomier than a lot of airplanes."
Cons: "Bumpy ride. Nobody's fault."
Pros: "Entertainment system, snacks and friendly crew members"
Cons: "Serious delays on flight. It was very tiring and became an all day affair."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "20 minutes ahead of schedule"
Pros: "Flight crew was awesome"
Cons: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Pros: "Everything was great"
Pros: "I liked the legroom and the seat"
Cons: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Cons: "Customer service"
Pros: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Pros: "On time with no drama"
Pros: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Pros: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Cons: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Pros: "-forgot to charge me for wine"
Cons: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Pros: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Cons: "No complaints!"
Pros: "on time meet all my expectations"
Cons: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Pros: "Departing on time and clean"
Cons: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Pros: "Very courteous staff. Legeoom not too bad."
Pros: "Service in the flight !!"
Pros: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"
Pros: "Delta provided a superior experience!"
Pros: "Easy loading and unloading the plane. Friendly staff"
Pros: "Nothing at all"
Pros: "i thought the food was fairly good.i thought the crew were good."
Cons: "that we were about an hour late departing. i thought the entertainment especially the movies could have been better."
Cons: "Terribly disorganized with security checks and confusion since no organized area to hold people."
Cons: "They didn't give my parents who are in their 80s seats together, that's not right."
Pros: "Great Workers, and Super nice staff."
Cons: "Jetway should not be backed up all the way to the counter. Stop calling so many groups for boarding without knowing that no one is actually getting onboard. Force subsequent groups to step aside until called."
Cons: "having people trying to shove baggage in overhead storage, this is ridiculous, shifting baggage from one bin to another just to make it fit, why not just store it all below. this would be a great idea, free baggage like it used to be."
Cons: "no food"
Pros: "Flights were boarded efficiently and on time. Crews were courteous and helpful."
Pros: "Seats are the most uncomfortable seats ever"
Cons: "Do not bring blankets!! And the staff not nice"
Cons: "Too many levels of passengers"
Pros: "Friendly service and staff."
Pros: "Smooth ride"
Cons: "Advertised snack pack wasn't the one in the brochure. I had to pay for something I didn't care for. And couldn't put my purchase on my new AA MC because I am new."
Cons: "The wheel chair assistance that was requested for the passenger was not provided in Dallas and London."
Cons: "food was cold and the soda I had had no gas."
Pros: "All personnel where polite,helpful, and respectful. Greg to have wifi and power chargers."
Cons: "There was no real entertainment on the screens. No movies."
Pros: "I like the comfort and the cheap prices of the fear rates"
Cons: "20 min delay at Dallas International"
Cons: "Headphones should be provided in flights"
Pros: "every thing is okay other than the delay."
Cons: "delay in departure for 2 hrs"
Cons: "It was constantly delayed and the airline was poorly treating its passengers in helping them get to their final destination. I was originally supposed to get into my final destination at 6pm, but I didn't get in until after 10pm central time due to those delays."
Cons: "It was delayed for more then an hour."
Cons: "We where waiting for a free gate more thanan hour!"
Pros: "People jice"
Cons: "Flights were late, even had to reschedule and leave next day"
Pros: "It was great."
Cons: "I have to many delays. And luggage missing"
Cons: "The space between the seat was tiny."
Pros: "I liked the bendable head rests"
Cons: "Snack options"
Cons: "We will NEVER fly AA again."
Pros: "Everything was timely."
Cons: "No complaints"
Cons: "Sits too tight"
Cons: "Attendants made NO attempt to move me. Unlike comedies about heavy people on both sides, this Was NOT funny."
Cons: "Did not allow me to sit in the location I had been assigned."
Pros: "Friendly and courteous service."
Cons: "Small legroom."
Cons: "Paying a checked baggage fee"
Cons: "The way they treath people."
Pros: "No delays, comfortable seating, got luggage quickly. Friendly personnel."
Pros: "I liked the service, the puntuality and the airplanes they were comfortable. I enjoyed it I hope my return will be the same."
Pros: "Nothing was overlooked. My beverage was always full and the kind gentleman who cared for the 1st class kept walking around to check all our needs. Excellent service!!!"
Cons: "Attention to details. Food was also delicious. Fillet mignon with lobster Mac and cheese. Yummy for my tummy, indeed!!!"
Pros: "Every thing was on time. Could not have been better."
Cons: "No food options."
Pros: "Online services"
Cons: "Security lines"
Cons: "Unnecessary delays"
Pros: "YVR is a great airport- lots of food and bathrooms and the gates are spacious."
Cons: "An out delayed with one update from the pilot. Sitting on the tarmac with no AC for an hour."
Cons: "Not much"
Pros: "Great job."
Cons: "Cleaner lavatories"
Pros: "Spacious seats"
Cons: "Better wheelchair services. Fended for ourselves."
Pros: "The gate agent in IAH was efficient and kept cerybody informed of boarding procedures in a professional but lighthearted manner."
Cons: "Can’t think of a thing. The plane was on time, service as great. Seats were comfy enough. Good job United!!"
Cons: "Lack of announcements and proper information when gate changes."
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Cons: "Fairly lady attendants."
Cons: "Baggage issues!"
Pros: "Cordial airline."
Cons: "Plane delayed due to maintenance at the hub airport of Newark and no gates upon arrival in DFW at midnight."
Cons: "I was allowed only 1 bag to carry on when both my bag & purse would have clearly fit underneath the seat in front of me. Makes no sense. Also other airlines don't require you to check in at the counter if you're not checking a bag. Why would United want all passengers at their ticket counter or kiosk? Ridiculous!"
Pros: "We arrived on time"
Cons: "The ticket clerk up charged me stating that my carry on was over weight and insisted the bag be checked. When I inquired why, the ticketing agent became indifferent stating that they would not issue a boarding pass because they were not dealing with questions. Had to pay and pacify the agents rudeness or be denied a pass. What happened to this airline?"
Cons: "The seating is cramped but to be expected in coach. No big deal."
Cons: "Food service"
Pros: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Cons: "United sucks Erik Balodis Bahrainseabee@gmail.com Please contact me"
Pros: "Arriving safely."
Pros: "First time but I like it"
Cons: "Good experience"
Pros: "Had space on plane nice staff"
Cons: "Still price on wifi and snacks"
Pros: "The price was excellent considering it was a last minute purchase"
Cons: "There could be courtesy boarding for military members."
Cons: "Boarding late"
Cons: "It's delay I'm still here in denver"
Pros: "All around great service for everyone"
Cons: "The trip was fine. No complaints."
Cons: "Nothing is provided: you have to pay for everything, food and movies, paying a return ticket at 1000$ between Indy and Hawaii, I was expecting much more!!"
Pros: "Boarding and overhead space was good."
Cons: "Too hot."
Pros: "I am Brenda Crooks, Zachary's mom. I am the one that actually took the trip. I went to Connecticut to see my son, Samuel, get his white coat for medical school. I will never forget my experience in Newark, New Jersey. I met a wonderful woman named Yevette who checked in my luggage. She is to be commended on going above and beyond the call of duty. I don't know her last name. She knew I was very upset because I was leaving my 22 year old baby in Connecticut. She sympathized and comforted me. She put her arms around me and assured me that everything was going to be alright. She is a wonderful woman with a big heart. She is the true meaning of a lady. I will never forget her and thank her so very much for being so gracious and kind to me."
Pros: "Direct tv in united codeshare flt"
Pros: "It was nice"
Pros: "Everything was great"
Cons: "No complaints"
Cons: "Paid for first class, didn't get offered dinner"
Pros: "Loved the amenities."
Pros: "Great stewardess"
Pros: "On time"
Cons: "Snack is spicy"
Pros: "Good level of standard service. Finding the personnel are getting better in their individual service. Understand their job is difficult but a positive attitude can make everyone's situation better. Keep working toward better. Seeing the improvement is encouraging. Really like the improved cleanliness of the aircraft. Great job getting the aircraft boarded -- we were ready ahead of time and pushed back early!!!!!"
Cons: "Nothing worth mentioning. That is a plus."
Pros: "Same as above"
Pros: "Overall service."
Cons: "Impolite Lady Gate Agent."
Pros: "Great service"
Pros: "The boarding process was excellent, smooth, orderly and expedient."
Cons: "The stewardess unassuming behavior."
Pros: "Everything went smoothly"
Pros: "Very " Seamless" service. A really enjoyable experience."
Cons: "Dirty plane"
Pros: "On time and early for the second"
Pros: "We arrived almost an hour early! I didn't know that was possible!"
Pros: "On time."
Airlines flying from Hilo to Dallas have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Hilo to Dallas
Masks required on board, masks provided on flights from Hilo to Dallas
Social distancing seating
Middle seats unavailable to book on flights from Hilo to Dallas
Testing for antibodies, testing for symptoms for flights from Hilo to Dallas
Waiving of change fees. Search flexible flights from Hilo to Dallas