No seat assignment. Was put in the absolute last seat in the plane. Flight was delayed because of an electrical issue which also broke the AC until we were taxi-ing. It was hot.
Seats were narrow and uncomfortable ( business ) and there was only one toilet for both business and premier…. The one up front was blocked as it was solely for the crew …. One always had to wait in line with 3/4 people in front of you ..at minimum….. while you waited , the crew made it clear that you were in their way …. Fair enough as we had to stand partially in the galley…
Pros: "The crew was helpful."
Cons: "The comfort of the seat could be better."
Cons: "Everything was good"
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "Seat was comfortable, boarding was good"
Cons: "WiFi didn’t work, my tv didn’t work either"
Cons: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Cons: "The food on the plain or snacks were to poor and not that tasty."
Cons: "If you can get it he people at the desk to stop making announcements while there are announcements being made over the airport PA system that would be great. Especially when the person chosen to speak has a heavy accent and it’s competing with other announcements. My over 50 ears can’t make it out."
Pros: "We got earlier than expected to our destination"
Cons: "Perhaps educate passengers on the new Delta process of boarding. Too many passengers where disorganized; the crew tried very cars to direct people"
Pros: "Comfort and service was great."
Cons: "The severe delays was frustrating and not getting enough information about it."
Pros: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Pros: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Cons: "Explain why there’s over a 2 hour delay"
Pros: "Crew was very attentive and friendly"
Cons: "Boarding could be better."
Cons: "Flight was 20 minutes delayed"
Pros: "Michael was super polite and helpful. i Traveled with my young son and he took such good care of us."
Cons: "The overhead didn’t fit my standard and I ask the gate attendant and she assured me or would. Otherwise excellent game"
Pros: "Quickly boarded and took off as well. It was a really smooth flight!"
Pros: "The flight attendants was very rude & keep harassing me about my emotional support dog, I was a real animal hater, the complaint is to long to list here, never experienced such a rude flight attendant in all my years of flying , I filed a official complaint with delta."
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "Seating was very nice and a free move was a plus"
Cons: "Boarding is a free for all. People cannot find their seats and put their luggage in the overhead. Board the plane from the back first"
Pros: "The service and the seats"
Cons: "We spent more time than scheduled waiting to take off"
Pros: "Free snacks and beverages. Easy boarding and easy de-boarding. Comfortable seats, friendly crew, large-ish bathrooms."
Cons: "It was a smaller airplane."
Cons: "Some of the flight attendants were rude and not very welcoming at all."
Pros: "Flight attendant gave me the can of Diet Coke and extra pretzels when requested. The entertainment was excellent, the TV screen in the the seats. Good choice of TV shows"
Cons: "Seats are miniscule"
Pros: "I called ahead to get a seat assigned. I suffer from minor claustrophobia and the lady at the call center was kind enough to seat me somewhere spacious."
Cons: "Snacks could be better. Although the biscoff cookies are excellent and the crew was on their game making sure we had our snacks. I wish that for a flight as long as NY to MIA, they would offer more of a meal."
Pros: "Delta made the experience great"
Cons: "Flight was delayed almost two hours"
Pros: "Always a good experience with Delta! They’re the best!"
Cons: "flight ticket very expensive."
Cons: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Pros: "Nice service , but flight was delayed , but that's not Delta dakut as it was weather related"
Cons: "Nice sercixe and crew and generous with snacks and water"
Pros: "I ran from B terminal to E terminal to catch the flight and as soon as I sat down, the flight attendant offered me a cocktail as she could see I was out of breath"
Pros: "Service was exceptional, flights were on time and in some case, early, and communication throughout was clear!"
Cons: "Everything was on time, but we had to sit on tje runway for more that 30 mins which made us late all around. But aside from that everything feom Delta from dropping of bags to Landing in Miami was perfect."
Pros: "Courteous crew"
Cons: "Not enough room. Older plane model. No screens for entertainment."
Pros: "Left on time... Arrived 10 mins early. comfy plane. Pleasant help."
Pros: "The flight attendants were very helpful and been nice."
Cons: "I didn't like that my delta studio screen did it work. I had to find other ways to pass the time for 5 hours"
Pros: "Clean & new plane, some of the stewards were fine, good pilot"
Cons: "head of the stewards was nasty with everybody, not polite and passive aggressive. Very poor food selection, even if you paid for it."
Pros: "On time"
Cons: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
Pros: "On line customer service was very courteous and helpful."
Cons: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Cons: "I had to take different flights due to the delays."
Cons: "No complaints"
Cons: "Very poor assistance for special needs customers. Excessive waits for wheelchairs. Ignored in London waiting to be escorted to gate."
Pros: "On time"
Cons: "Sandwiched between 2 big guys 1 of which should be made to buy 2 seats!!!!!!!"
Cons: "the passenger next to me was sick and shortly after takeoff projectile vomited in the seat. The flight attendant did not seem to think that it was a big deal and took his time attending to the sick passenger and relocating me."
Pros: "So apparently I was told I was 1 min too late and the computer would not let them print a backache check. Further they were tellin me I couldn't get in my flight and have my luggage go later, but I understand because of security reasons. Finally it was 10 min til my flight left, I asked how about if I walk my bags through security check point; have TSA examine them and then they get placed in the plane like oversized carry ons normally do? Ding I struck a light bulb and they said yea why not. After a few phone calls later I was walking with my bags through TSA. It took me to think this up for Delta. A minute too late was the original response from the first agent. 1 minute! Not 10 not 5 she said the computer just got locked out. I was going to miss my flight for 1 min time restraint. The first agent didn't care and just blew me away. Thankfully the next agent tried. I had to throw away all my toiletries because TSA wouldn't let them through."
Cons: "The fact that I had to throw away all my toiletries and do the thinking for the agent. Although out of two he was the most understanding and the most helpful."
I like this aircraft. There is good entertainment choices and WiFi. The main dish was surprisingly good.
seat 3F broken in terms of recline, embarrassing for first class
Crew was nice and accommodating, but someone failed to inspect the plane before the passengers got on and we ended up deplaning and changing planes when this could have been avoided.
Nothing everything was very good🙌🏻
I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience.
Flight was delayed by one hour, then another 1/2 hour then cancelled and changed till the next day. We were not allowed to get our luggage & put up in a dirty hotel. I had cockroaches in the bathroom. When I finally arrived home…i noticed the airline had damaged the zipper on my suitcase. An awful awful trip thanks to American Airlines.
4 hour delay Lost connection
Given Covid protocols, it is still baffling to me how these planes can be so overcrowded. But the flight in general was okay.
Once we got on the flight everything was fine. The first leg of our flight was delayed 3 times but American sent us emails allowing us to chose a new itinerary.
Pros: "The price of the flight was competitive which is why we went with American. The aircraft was clean and crew aboard the aircraft were by by courteous and professional."
Cons: "American Airlines changed our flight times drastically which caused us to have to rearrange our travel plans. The boarding process at St Croix was terribly unorganized and inefficient. The airplane was hot and stuffy with little airflow. They don’t offer any beverages to customers other than first class passengers citing COVID issues. There is no risk if COVID spread through giving each passenger a soda. It is incredibly unfair that first class passengers are served both alcoholic and nonalcoholic beverages in cups but other passengers are not."
Pros: "Flight 1751 Miami to Cleveland 1/11/21. Flight attendants did not enforce mask policy! Family of four sick sneezing, coughing, short of breath. The fathers mask was down the entire flight. Even when the flight attendants picked up the trash. They were informed after the flight they did not comply with CDC, Department of health, and state policies. Their response was “ I made announcements overhead. Didn’t you hear?”. Appalling endangering customers and disregarding Federal, State, and local policies."
Cons: "People promoting safety and doing their job."
Cons: "Of course. EMPATHY"
Cons: "The connection in Miami didn’t happen - the flights crew on the ORLANDO yo to Miami flight were rude and unhelpful - the plane sat in the tarmac waiting for a gate so flight arrived 15 minutes before planned departure - we inquired as to whether the plane would be held - response- despite having internet access was “ I don’t know “ you’ll have to check with gate agent - oh and by the way the flight attendant was virtually laying on the front seats - she as grossly obese and was so large as he walked the aisles she would hit passengers every time she turned around - we ran to the gate arriving 8 minutes before departure - gate was shut two gate agents were reading social media posts on their phones - we inquired about the flight - the gate agent said “ you missed the flight “ and then sat down and continued on her phone - the other one at least looked up and told us where to them go for assistance - eventually we were assisted and offferd 1 to wait u til the next day to go or to go through London - we took the London option. 1. I was informed by anAA employee they the connection is frequently missed due to similar problems. 2. Flight attendants and gate agents will bankrupt the airline with their horrible attitude. - they should be fired."
Cons: "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."
Pros: "I flew business class for this trip and loved the leg room!! Having frequently flown coach class on these overseas flights, I have a hard time folding my long legs into the cramped seats and arriving rested and in good humor. I can say unequivocally that the flight attendants give you much more personalized attention in business class. I didn't have to, but I preordered my meals and that info was registered, and that way I got what I wanted. I also made use of the Admirals Clubs during layovers."
Pros: "Generally, the stewardess are new (slow service), but very kind and considerate."
Cons: "I take this flight quite a lot. These comments are for this flight (MIA/MSP) - but not necessarily only for this exact flight that I took on 10/1. To be clear - the crew says "this is not AA", it is Republic Airlines". Well, they must think of themselves very poorly. Their food in first class is always changing - oh, I meant only the names for the same exact meal change. "Grilled Chicken with Couscous", "Grilled Chicken with Risotto", etc.. - all cold meals as they do not have an oven/microwave? on the plane. They are charging first class international prices for economy domestic service. For this amount of money, they should have better meals and a more modern airplane. The first class is always freezing (even in summer) while the rear cabin where the crew stays when not working, is hot. So if they make the first class happy with the correct temperature, they cook in the back. I have also observed more people than usual coughing and getting colds - both ways - than any of the other flights I take regularly (over 115,000 miles on AA this year). I would suggest that AA make it clear that Republic must offer better service to their customers - especially for the large airfares they are receiving."
Pros: "Bed was "sleep-able""
Cons: "Going the food was so ordinary and right after dinner crew kinda disappeared, got to get everything for yourself, even remove glasses with liquid during turbulence. Booked with BA but it was operated by AA. Never again, Coming back the food was better but was told they were out of fish, my husband on the other side of me was told they were out of chicken. when questioned, got a dumb answer. ran out of wine (red&White) Spain & France on a day flight & told us they have no control. Service sucks, except 1 nice fellow, who apologized. 6 bottles for 36 passengers. 1 crew had cold towel around his neck sitting, 1 doing crossword so we had to help ourselves. 1 crew saw something in the plane & screamed so hard woke up a sleeping pilot. 1 crew slept for 2 hrs and 1 watch TV for 1 hrs. NEVER VERY, IF I CAN AVOID IT, WILL I TRAVEL WITH AA. They own a lot of us more than an apology."
Pros: "The plane was not busy so services took about 5 minutes, everyone had 2 seats minimum and generally quiet. Had it been busy, it would have been different in that seats were not very wide, aisles very small, if the seat in front reclines and you don't, you can't see your screen and not a lot of space in general."
Cons: "If you want to select your seat, be prepared to pay £175 per flight. This is ridiculous! Second meal was a very bare bbq beef pie or sweet potato pie... On their own with nothing else and it arrived 30 minutes before we landed so very rushed. On a 9.5hr flight the 2nd meal needed to be an actual meal and come sooner than it did."
Pros: "i arrived alive"
Cons: "My flight was delayed on the way to Puerto Plata on 9/9 which made me miss an entire day and I was billed for a stay at the resort. I was booked to a crappy room in MIA that I had to get changed to another hotel. THEN my departing flight from Puerto Plata back to the US was delayed 2 plus hours (as was the first flight) due to a flat tire that had to be replaced. I missed my connecting flight and had to be placed on the next flight to DCA which was the last flight. This experience was the worst. I do not have a favorable opinion of American, of which I have flown this airline for years."
Pros: "Flight crew were very apologetic"
Cons: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Cons: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."
Pros: "I had to buy new clothes after lost bag and since bag had been lost twice during my trip, I was reluctant to check the bag. It was of size to cram into my carry on so I did that, but American staff demonstrated concern, had a sense of humor and helped me get a comfortable seat to sort of take some of the sting away. All that was great of them I was aware of being in an upgraded seat. No complaints, but it stung a little because I was deeply aware of the reinforcement of class. The small, extra comforts were wonderful and I wish everyone had them while risking their lives together over the ocean - especially the extra room At times, on the way over I felt a claustrophobic panic. But to stay positive, they were kiind, sympathetic, funny, sweet. I appreciate them."
Cons: "The original booked flight was about 12 hours before the rebooked flight. We got up at about 2:00 am to leave for the airport at 3:30 am for a 6:30 am flight. We were all packed and booked our ride and shuttinlpg down the computer at the last minute when we noticed an mail after midnight telling us the flight was cancelled. We called and were told there was nothing they could do, due to connections and this was entirely their fault. Approximately 12 hours later we took a “red eye” thus arriving a day late for our hotel and car reservations. We were charged baggage fees and not sure if our priority boarding will be refunded."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "The planes were on time. On our way down to Cozumel. The pilot let me 4-year-old son see the cockpit. Which was AWESOME, they were great As well as the flight crew on the way down. The trip down was terrific, If AA had this level of service all the time I would fly with them all the time."
Cons: "The trip home was more of what i expected from AA. The check-in process was slow and i was overcharged for my bike, On the way down it was $25 the same price as previous AA flights, On other airlines, it also just counts as a piece of luggage. On the way home i was charged $150 oversized luggage, yet it was <50 lbs and within the size limits. The flight crew was not overall friendly. Very business like and not warm at all. If they were a restaurant i would not be returning. The locks on my bike case were both broken off. the case was not locked. Nor was this done by TSA as they would have left a note as they have previously done."
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "Plane was cleaner than most. Not freezing cold like almost all other flights"
Cons: "Paid for upgrade that wasn't great. Next class down was just as good. AWFUL FOOD!! Worst I have ever had. HATE the new seat design. Cant lean against the window because of the gap. My purse fell through the gap onto the floor behind my seat. Had to ask the person behind me 3 times to please hand it back to me. The armrest doesnt go up which helps at times getting in and out. It is a large uncomfortable impediment. The remotes were all over the place, down in the seat, on the floor. No one could find the plug in for the headphones. It is in the most ridiculous place!"
Cons: "No movies or other entertainment that I could find"
Pros: "Tiny airplane but single flght crew managed my and from what I could see fellow passengers needs commendably. Whilst I didn't like needing to hand in my carry on (without much warning so I didn't have time to pull out a magazine to read) on the plus side it was stored well as my suit carrier came out unscathed and you get your bags curb side as soon as the plane lands so you don't have to wait for the rest of the bags to unload."
Cons: "Because the airplane is so small there is not much room to move in the aisle (thankfully most people just sat down for the short flight), also you have to hand in your carry on baggage so that it is stored with the main bags."
Cons: "I paid premium price for comfort and to be treated at least nice! In the business cabinet! Other than the seat which by the way mine was broken so I couldn't get to the position I'm the most comfortable, everything else I could have gotten in the economy seat. Crew was not welcoming, the had big attitudes as they were doing me favors! Which they are not! And they didn't check at me at all. Fly got delayed more than 2 hours didn't offer more drinks or snacks! Food was horrible so I was very hungry since I couldn't eat it! And the snacks were available at the back much later but when I went to check it out almost everything was gone! Other airlines come to offer you snacks! AA did not and the make me feel like an intruder when I went to check the empty snacks trays! Only the package food was still available. Horrible service, mean big headed crew! It's is simple! Be nice and make an effort! Especially for the people that actually is there paying the premium!"
Pros: "Nice Jet."
Cons: "During boarding, we were pulled out of the line. The attendant that diverted us did not explain why he diverted us. Our boarding passes were printed by our hotel as were many others that we saw. We went to a desk where another individual started asking question about our life and where we were going. Still, no one thought it was necessary to explain what part of the process or what exactly is going on. The man that diverted us, I'll bet, does not have reasons or any idea why he diverted us. I hate to think that he did it because we were Black Americans."
Pros: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Cons: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."
Pros: "New regional jet Efficient boarding"
Cons: "I never experienced the flight because I wasn't given a seat. The airline oversold the flight and I never got to go. I missed my once in a lifetime experience because the airline is greedy at my (and other people's) expense. I missed out on a priceless experience. Not only that, the bag that I checked did not make it off the flight so I remained in DC while my bag went to Medellin. I had to purchase new toiletries and had to make arrangements to get back to the airport. As of now, I do not plan on choosing American Airline nor LATAM for my future flights."
Pros: "Their customer service sucks."
Cons: "Their customer service sucks."
Pros: "Check in and boarding was quick"
Pros: "Landing at Logan and getting off American airlines"
Cons: "We arrived at St Stomas airport 85 minutes profile to our flights departure. The female manager, Latoya, at the desk was overly rude and completely out of line the way she was speaking to guests. Apparently American Airlines requests 90 minutes before departure to check you in, however their website does say they will try to accomadate customers that have arrived late. This employee refused 24 people access to the flight that we had booked and paid for. She related that she could put everyone on standby for the next and final flight out of Saint Thomas and standby for multiple connecting flights from Miami to many different parts of the country. This is because American Airlines over books their flights on purpose and has no problem leaving people stranded at an airport. Another employee related that it was easily accomplished to confirm is for the flight as we would have plenty of time prior to boarding since the aircraft had yet to arrive from its original location. American Airlines would not speak to any of the paid customers and would not look into other flights to see if there were other options to get customers home. When we boarded the plane there were still 4 customers that American Airlines stranded at the airport with no more flights out of the airport that day. This was an absolute disgrace and it was disgusting to see how the American Airlines staff were treating people. Their companies customer service has nothing to say other then sorry. I will never fly American Airlines again and now know why so many other people also feel this way."
Cons: "Had to cancel my flight and call the company. Was talking to a computer for 30 min before I finally talked to someone. It cost me in fees to basically cancel my flight which ended up being just as much as my entire flight ticket. Got refunded a total of $12 to use towards my next flight. Never flying or booking a flight with American Airlines at all. Kayak couldn't even help with accommodations. Southwest is the only company that will actually hold those credits for you. Everywhere else is just trying to scam you."
Cons: "They didn't let him to aboard, because of a mistake on the name. I called to ask for help to fix the name and the person who answer me asked me for a numeric code and I didn't know where to find it. He was very rude, didn't help at lot guiding me where I can find it, but instead he said " You have to call back when you find it" I asked him that I couldn't find it and he almost yelled at me saying DID YOU GOT a RESERVATION OR NOT?. I never found the numeric code he asked for. So I called again and fortunately somebody else answer my call and she was a litTle more helpful and didn't made me waste my time with a numeric code. She asked me for the Trip ID # and I found it right away. VERY DISAPPOINTING. I LOST 700 DOLLARS. I HAD TO BUY ANOTHER PLAIN TICKET!!!!!"
Fue un viaje desagradable debido a su retraso.
Cons: "Telling the truth"
Cons: "Over 2 hours delayed for no notable reason"
Pros: "Very fast and efficient"
Cons: "The flight was delayed for 3 hours, also the personal at Newark airport was a little bit harsh and not very helpful, I do not care about any compensation, nevertheless the personal has to treat better to the clients"
Cons: "I have a carry on bag. & when I was boarding the bag was checked because there wasn’t enough overhead room. I was in back of plane & there was plenty of room. I think you should be more careful about space deciditions. I bought specific luggage so I would’ve to check it!!!"
Cons: "Flight delay ,almost two hours. Have a chance to change to another flight with empty seats , not alowed"
Cons: "Miserable seats. Inadequate overhead storage - I was forced to put my only carry on, a day pack, under my seat making the small seat and foot room even more uncomfortable."
Pros: "Decent Crew! Good in flight beverage service and comfortable seats"
Cons: "I wasn't able to check-in from my phone ( United is stuck in 1980's) Forced me to use Ticket Kiosk at Airport. Wouldn't print out a boarding pass and wanted ticketing agent to verify my luggage. I had an empty backpack and a small laptop case, she told me only one piece allowed, seriously?? She made me put my laptop in my backpack and the carrying case as well. The boarding pass didn't assign a seat to me and told me that I have to get another boarding pass at gate.. Simply unacceptable. I am a frequent flyer with Frontier and Spirit pirit, thanks to those Airlines which never treated me bad and gave me hassle like United did. No more United for me ever. WiFi was advertised but never worked inspite of me wanting to pay for it."
Pros: "Comfortable and on time!"
Cons: "Plane was equipped with Direct TV but the TVs were not powered on and that was very disappointing."
Pros: "See below"
Cons: "See below"
Pros: "I guess the flight was ok. The pilot knew where he was going"
Cons: "It can't be true that they have not even a small blanket for someone who kindly ask and then when the flight is over you see them every where and unopened in first class. Pretzels,... Seriously..???. These airlines are n need of a real policy that lets them know it is money we are expending when we take a flight. And taking the carry-on bag. AFTER YOU PAID TO HABE IT WITH YOU?? Unacceptable. And not seating people together after you call and re call and talk to 3 different persons... The last one just says: I will see what can be done and then ignores you... Not NICE. Please remember that many airlines have come and go. Those are some of the reasons."
Cons: "No leg room so very crammed uncomfortable seating"
Cons: "The lady at the counter for checking the bags at newark was not rude but not very friendly. She could have done better if she was not that serious. Besides that everything was good."
Cons: "Flight was delayed for man hours. First Class cabin was a disgrace - old seats, no padding, plane appeared dirty."
Pros: "Nothing about this flight did my husband enkoy, we have been apart 3 months, and he never made it in he had to turn around and go back to hawaii, he has a bad leg, and they layover in Newark was gonna be extensive"
Cons: "The entire flight to lax, when he had to get a flight back to Hilo"
Cons: "Stuck on the runway for 25 min. And then after took another 20 minutes because they could not open the door to get into the airport from the plane to deplane. The staff was rude when boarding"
Cons: "Flight was delayed 2+ hours because of the crew. Wouldn't it make sense that if the flight was scheduled to depart at a certain time, 5 minutes before that, still no crew, let the passengers know then? No. Not if you're United. They told us to wait 20 minutes, then after 30 minutes told us about the delay and the New departure time. But when that time arrived, still no Captain. Finally, after another 15 minutes, we're on the way. Except not quite. Now, they can't get the weight and logistics of the flight worked out. C'mon United, get it together!!"
Pros: "I loved the fact I didn't get beat up and dragged off the flight"
Cons: "I didn't like the fact that I didn't see anyone get beat up and dragged off the flight"
Pros: "The staff gave out free snacks and were friendly"
Cons: "Too loud and the delay was an inconvenience"
Cons: "Charge for carry on Middle seat No full can of beverage"
Pros: "Very normal. The crew was professional."
Cons: "Our seta were separated by two rows."
Pros: "That we arrived alive."
Cons: "We weren't allowed to put our carryons in the overhead. We were forced to put them under the seat in front of us because the plane was full. This left no place for our feet or stretching our legs. The seats were cramped so closely together, our knees touched the seat pocket in front of us. When putting down the tray table, it pressed against our stomachs. The landing was the worst and scariest one I've experienced in over 40 yrs of frequent flying. We hit so fast and hard that the plane teetered from one wheel to the other and fish tailed so hard that people's necks were hurt. If possible, I'll never fly United again."
Pros: "Friendly staff. Great customer service"
Cons: "UNITED employees are very rude"
Cons: "Didn't like the fact that you had to pay to watch movies"
Cons: "WHEN I TRIED TO SPEAK WITH AGENT SHE GAVE ME A QUITE THE LOOK SHE DIDNT EVEN RESPOND.."
Pros: "I had 2 awesome flight attendants, Scott and Rico. They were friendly and I talked to them for a bit. I think that they didn't have to help me with what I needed, they just smiled and said yes. I didn't have anyone in the middle seat, so I had plenty of room. I was very comfortable and had a good flight."
Pros: "Very efficient boarding at the gate"
Cons: "Tight seats. Slow service on the flight."
Pros: "Nothing.was a terrible flight"
Cons: "Everything , delays , poor food , was horrible"
Pros: "Flight attendants seemed happy we were aboard"
Pros: "fly with UA"
Cons: "the seat. no confortable"
Cons: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Pros: "The snacks were good"
Cons: "That they took my take in luggage & had me put it aside to out in the belly of the plane. I had my laptop & iPad in there. It happened so fast I didn't think to take them out. I was planning to do some work on the plane but couldn't since u took my laptop. Also, they changed the gate and no one told us. We were lucky we asked a question to find out the gate had been changed."
Pros: "Left right on time."
Cons: "To be fair, this is my third flight of the day, so I am very tired and this was the smallest aircraft of the trip."
Cons: "Wifi didn't work. Horrible leg room"
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Pros: "Not a thing."
Cons: "The United app was sending me false alerts that caused me to miss my flight. The crew seemed to not care at all."
Cons: "I ended up changing my flight in Newark airport to Fort Lauderdale that landed earlier that the one they gave me up in Scraton.."
Pros: "My husband and I were upgraded (without our asking) from Economy to Economy Plus....Yea more leg room for tall husband."
Cons: "With the automatic Upgrade from Economy to Economy Plus, we gained a little more leg room for taller husband, however our seat would not recline. We asked the Attendant and she said that row 15 was just ahead of the Escape seats and they don't recline. I felt like my head was being pushed forward the entire flight home... Most uncomfortable and we had the night flight... no sleep... too uncomfortable."
Pros: "On time"
Cons: "Snack is spicy"
Pros: "We got there."
Cons: "Airport was horrible! Security line was 45 min. long and on the other side of the world. The plane was an hour late! No snow. No storms. Why? The crew, I guess tired, seemed bothered by the company of the passengers. The line to wait at the gate was very unorganized and confusing. No one knew which line was for which gate and people where cutting into lines everywhere. The airlines should provide better guidance for its passengers. I was connecting from Germany with Lufthansa and wow what a difference in customer service."
Cons: "The crew was held up in Houston we had an additional lay over onto our already 3+ hour wsot"