Only the seats were uncomfortable
My gosh, Aeromexico really just couldn’t be any worse. From start to finish, everything was terrible. Canceled flights, losing a day of our vacation, having to stay the night in Mexico City because of said canceled flight, no entertainment system, horrible turbulence, flight attendants who couldn’t be bothered to do their jobs. It’s just a horrible airline and Covid has made it worse. Avoid if you can and go with Delta or Alaska.
Cons: "Flight was delayed 2hrs."
Pros: "La experiencia en general fue buena"
Cons: "El sistema de facturación. Me dijo la aerolínea que Kayak pago con moneda rusa, entonces no podrían entregar un comprobante fiscal (CFDI)"
Pros: "Seats are good"
Pros: "The fact that I made it to my destination on time, Barely. The crew was professional but not too involved, mostly hung out in the back of the plane having personal conversations. Pilot was very dry, and I really didn’t feel welcome to be a passenger."
Cons: "The boarding process is ridiculous, rush everyone to a bus and just to sit on a plane for an hour?! That’s the dumbest thing I’ve ever seen experienced during a flight. What were the flight attendants doing?? Nothing. Didn’t offer any water or a misery of a snack while we waited. The pilot didn’t tell us anything, like where we were in line for departure, or what the hold up was. Very poor flight experience. I will avoid Mexico City airports and Aeromexico for a while...please contact me for more details. Thank you."
Pros: "Good takeoff, good landing."
Cons: "Food very cheap."
Pros: "Crew was very friendly and helpful."
Cons: "You should bring a pillow and a blanket yourself if you want to have a good long flight."
Pros: "Good route, with short layover in Mexico. Boarding in CUN very efficient."
Cons: "Food, entertainment"
Pros: "Everything on time and comfortable...."
Cons: "My credit card was cloned (that happened soon after I book my ticket with you) and used in the Middle East. Lots of money were taken, I had to cancel my credit card, I had to go the police, etc, etc I regret to use your services"
Cons: "The flight attendants they have attitude really bad I think u guys should check your employees."
Cons: "I actually arrived early, which turned out to be a mistake, because Aeromexico moved the gate to the farthest possible new gate location while I was away getting a sandwich, which was itself delayed. When I noticed the change, I ran to the new gate and waited 10 minutes while they talked to the boarding people, who wouldn't let me on. After several hours of bag retrieval, having to buy a new full price ticket, having my cards declined due to the price and circumstances, having to go through 2+ wrong directions for each step of the process, determining that maybe one employee in five could speak even minimal English in an international airport, I finally got on a Delta flight. In sum, won't be flying on Aeromexico in future."
Pros: "Right on time, great entertainment and decent food"
Pros: "It would be nice if you could use the AeroMexico app and watch entertainment on your phone, without paying."
Cons: "There was throw up on the row in front of me and since no one on the flight before said anything it didn’t get cleaned up right so it had a smell to it."
Pros: "Glad it was on time. Everything was great"
Pros: "Tons of food during the flight, you can still get alcoholic beverages without extra charges, very on time. Flight from here to Mexico was perfect. Now, on my way back, there was a 5 hour delay. The treatment was much better than other airlines, but it would have been better to let us know that we could track the plane from GDL. Now my only complaint regarding the small airplane from MTY to NYC is that the entertainment is provided via a mobile device, yet there's no ports for charging it, and there's no way a device will last that long, which made the whole excercise totally useless."
Pros: "Entertainiment system, nice footrest"
Cons: "No complaints"
Pros: "Everything was excellent!!"
Cons: "Very, very displeased with the care I received from this airline and their lack of communication about the boarding process. Both the gate staff for my flight, the gate staff for other flights, and the staff behind the check-in counters were unhelpful, uncompassionate and seemed to have no sense of "customer care." I ended up missing my flight because of their disorganization, their lack of communication and professionalism, and then, was not helped in the least. I echo another reviewer when I say, "worst experience flying ever.""
Pros: "It didn't crash"
Cons: "It boarded a half hour after it was supposed to depart, and took off an hour late, with no explanation ever for the delay. Also, at one point in the flight, the 2 flight attendants in the economy section were seated and asleep - I had to wake one up to get something to drink. And she wasn't very pleased about it. But I would think that is a safety violation that no flight attendant was awake and alert for some period of time."
Cons: "Departure was late."
Cons: "The flight gate was never posted on the departures screen, if it were not because we kept asking we'd have probably missed our flight. The flight was also delayed by 2 hours and we were never informed of this...it just happened as we went in circles around the airport."
Cons: "There is no veg food option. The staff at airport (mexico city) were very rude and not helpful at all. They tried to take money from us for a stupid reason about my dog. They deliberately took so long that I missed my flight. They gave me ticket in the next day flight and that too in 1st class that costed me almost the whole fair of the trip. I had too much hassle to deal with by booking hotel, taxi etc."
Pros: "We finally got home. Only 10 hours later."
Cons: "Cancelled my flight, rebooked me two days later with no meal vouchers, hotels or accommodations. Booked on another carrier and asked for refund on cancelled leg and was told no. Why does SkyTeam partner with a carrier that has no intention of providing any type of commitment to its customers."
Cons: "Had a 13 hour delay flight and Aeromexico didn't want to pay for people to stay at hotels"
Pros: "Everything was good"
Pros: "The service and flight attendants were nice and genuine"
Cons: "The food and the male flight attendant from EZE to Mexico was not friendly, I didn't see him with a smile at all"
Pros: "The seats were not terrible and the crew was nice."
Cons: "The English on board was rushed and I could hardly understand what they were saying. I tried to call TWICE to make sure that I could change dietary preferences because I have food allergies and I was told both times that I was unable to. This is not fair for the price paid for flights. I am very unhappy with the fact that there was food served onboard and that, when I tried to tell the airline what I could and could not eat, that they did not change my preferences or even give me the option."
Pros: "The service was great, they fed us on the plane and it didn't cost more!!"
Cons: "The airport in Mexico City was confusing and there was little help knowing and finding the gate for both flights out. If i hadn't flown a lot i would have been in trouble."
Pros: "ON time, friendly, comfortable and there was food."
Pros: "As soon as we were on the plane the service was efficient and very courteous."
Cons: "My flight was cancelled. The process was very disorganized, they did not honor previous seat reservations even when people paid extra for a better seat. They treated customers as if it was their fault."
Pros: "Crew was nice"
Cons: "Boarding was super unorganized everyone was all over the place."
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "better service than before"
Cons: "No me gusto que no hubo orden al momento de abordar en la sala A. y salir acminando como otras aerolineas baratas y mediocres de Mexico. Una de las crew fue muy ruda y de mal humor todo el tiempo."
Pros: "Overall the flights went smoothly"
Cons: "Check in process was very slow and totally disorganized. It happened both leaving and returning. Took one hour to checkin in Orlando and about the same when leaving Mexico City. Could do with some major improvements here....."
Pros: "We will unfortunately think twice about ever flying with AeroMexico! We think they are terribly disorganized, the lines for counters and loading were OBSCENLY LONG - AND - THEY LOST OUR LUGGAGE! It took them 2 days to return my husbands backpack and 3 days to return my suitcase. 'Customer service' was a joke and the online form system seemed to be glitchy and/or broken. Grrrrrrr..."
Cons: "Bad customer service, nobody on the phone (when we could actually reach a human) knew what was going on! The online lost luggage forms were a total broken mess. Disorganized and LONG lines :("
Pros: "boarding was good and easy."
Cons: "got a non reclining seat and a next door passenger that kept pushing me with his leg onto mine"
Cons: "Very irresponsible people, flights never on time. And their customers service sucks"
Pros: "Flight was on time flight attendants were very nice and helpful to all needs definitely using this airline again"
Cons: "Plane was a older felt a little more crammed in with it being three row seats"
Pros: "The flight departed more than 90 minutes late. Not impressive. No one ever explained the delay, so poor communication. The food was considerably better than the previous flight. Older plane so no movie selection. We appreciated the fact they did not lose our luggage on this journey."
Cons: "Overall, based on our experience to and from our destination, we will avoid Aeromexico in the future. The people are nice but it is a poorly managed airline. Too many headaches and surprises to justify any discount. We have flown many times internationally and therefore understand things are not always smooth. But there are too many problems with Aeromexico."
Pros: "Me parece buena la idea del Gogoinflight para poder ver contenido de entretenimiento en aviones sin pantalla."
Cons: "Sin embargo, la señal de WiFi se desconectaba constantemente. Durante el vuelo tuve que re-conectarme al wifi no menos de 20 veces. Así no se disfruta."
Pros: "The food the service in the airplane."
Cons: "My fly Chicago to Mexico it was two hours late"
Cons: "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
Cons: "Short flight, would have appreciated if when asking for pretzels the flaggt attendant didn't hand me the spare bag of his pockets."
Pros: "Really enjoy flying first class."
Pros: "Good entertainment choices."
Cons: "Uncomfortable seat with insufficient legroom wouldn't recline. Inadequate overhead storage (full flight)"
Cons: "The seat went back three inches. I was about to spasm after 4 hours. No movement whatsoever. The flight crew could have moved me but I suppose they were told not to as I had a cheap ticket."
Pros: "It was standard AA service"
Cons: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Pros: "Crew was tight, friendly, flight comfortable & painless."
Cons: "Sat waiting for gate for 30 min"
Cons: "There was literally no entertainment for over three hour flight and our flight was delayed an hour while we were on the plane."
Cons: "Flight got delayed. We paid for assigned seating for our almost 85 yo mom. And the change in flight no one asked for to get seated in the front of plane. Instead she was seated all the way in the back. It was physically exhausting for her."
Pros: "The crew was polite and professional"
Cons: "At Miami check in, American had 40-60 automated terminals available for self check, but only had EIGHT open for use. Caused a needless bottleneck and the transition from there to the bag drop was also poorly laid out and did not provide a logical nor efficient route from one to the other. fix it!"
Pros: "On time flight. We were even a little early."
Cons: "Those seats are just crammed in there aren’t they?"
Pros: "The notifications regarding my connection and baggage claim."
Pros: "Crew was great"
Cons: "Absolutely no accommodation for seat assignments and the lady at the gate was so rude for even just asking to sit next to my fiancé even though there were tons of single people on the flight."
Pros: "The flight itself was fine."
Cons: "The gate change was not announced on my phone app (changed from E7 to D49). I hate leaving out of Terminal E at MIA. There is no point to having TSA Pre-Check if you have to stand in line with people who don't have it. I have to remove my liquids and laptop. It's such a shabby, run-down terminal."
Cons: "American Airlies no longer partners with T-Mobile for free WiFi. :-("
Pros: "Crew was good, flight was on time"
Cons: "Old plane, no TVs"
Pros: "Crew was nice"
Cons: "Not enough leg room. They did a gate change and I almost missed the flight because nothing was announced and when I looked at my phone app it had the previous gate."
Cons: "Flight was delayed so had to drive to connecting city just to make it home."
Cons: "My bags were not checked all the way to my destination, I had to get them re-tagged and checked for this part of the trip and the American Agent was EXTREMELY rude and made us pay oversized bagge fees even though our baggage was within the Qantas allowance, the main carrier for our flight."
Pros: "Love FLIGHT WITH AMERICAN AIRLINES."
Pros: "The plane looks like new. Great seats, phone and tablet holders at the seat back, USB outlet and a smooth flight."
Cons: "The WiFi did not work and so no entertainment for a flight of almost 4 hours."
Cons: "The sound on the entertainment system in my seat didn't work well. Also, the flight was really late getting in to Denver."
Pros: "Friendly crew"
Cons: "Tight seating leg room non existent."
Pros: "Fine for a domestic flight. Normally, American Airlines offer a small snack to go with the drinks. But on this particular flight, they went the United way and offered nothing but drinks. Crew was pleasant enough during the flight, although they didn't greet half of the passengers entering or exiting the plane."
Cons: "Flight was a little late taking off and therefore getting to Denver. But there was no announcement about it. There was one announcement from the captain, but it was so soft that I couldn't hear anything. Upon landing and arriving at the gate, we stood there for a while with no lights on and seatbelt sign on, but no explanation of what was going on. There was no welcome to Denver message either. Maybe their announcement system was down."
Pros: "Landing and deplaning"
Cons: "Literally everything else"
Pros: "Our plane was given to another group going to Orlando so we were delayed almost 4 hours. This after a 5 hour layover."
Cons: "Gate lady was funny about being pissed about the delay."
Pros: "Great service in first class"
Pros: "Seats were too tight and too close together."
Pros: "Movie and tv selection was good. Boarding was a cinch, we took off exactly on time, seats were comfortable, too."
Cons: "Airline misplaced my boyfriend's checked back with our duty free Portuguese wine in it. It still hasn't been delivered to him the next day. They had three hours to get the bag on the flight."
Pros: "Nothing in particular"
Cons: "Outlet did not work"
Cons: "Flight crew was late and didn’t try and make things move faster to make up time. Kept saying they wanted to go Puerto Rico and that’s where they should have been going."
Cons: "Flight was delayed by 90 minutes because the incflight mint flight was late"
Cons: "3rd flight in two weeks suck sitting next to a morbidly obese person. They should be forced to purchase two seats."
Cons: "the drink service came through pretty late in the flight. i asked for hot tea. a few minutes later i was provided with extremely hot tea. about 10 minutes later it was a temperature i could tolerate drinking. about 1/3 through the drink i was required to throw away my drink because we were preparing for landing. i understand that, fine. bad timing. it’s just a drink. what was unsatisfactory is that the attendant rudely commented “you have to give us your drink. it’s not that long of a flight.” the comment made me feel like i had done something wrong even though i had just been drinking my tea as soon as it was at a drinkable temperature. i was not impressed with the attendant. also, there weren’t any biscotti cookies."
Pros: "The first leg had awesome pasta.Then, on the 2nd leg, Philly to Denver, they had a "pay for meal" option for turkey with Chutney sandwich - again, delicious. I should add that the service was very good as well."
Pros: "Staff was great!"
Cons: "Seats were really uncomfortable up and reclined. Overhead baggage was full by the time I boarded and there was no enforcement of the carry-on baggage sizes... This needs to be addressed and contributed to our lack of comfort, noting this was the last leg of an 18 hour journey. My body still hurts today after a good nights sleep."
Pros: "The onboard entertainment selection was excellent; great movie selection, wifi connection, and flight details. A winner! So much so that I chose to binge watch movies and not sleep!!"
Cons: "Watched a very weird interaction between Muslim (with a hajib) women with a kiddo and desk crew. She wanted to sit next to her child on the flight and needed to switch seats to be able to. Woman was very gracious and understanding that she was asking for an accommodation. Ends up her flight to Philly had been moved to a different gate after they had found a volunteer to switch seats. Volunteer was totally unfazed but Desk crew made it seem as tho the Muslim mom was at fault for the time and trouble they had had to go through to accommodate her. She apologized profusely and was very appreciative for the trouble evernote had gone to for her. . As she walked away the crew looked at each other and shook their heads. Pretty crummy way to treat customers!"
Cons: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Pros: "No excuse on a night flight does the temperature to be 80 plus degrees on the plane."
Cons: "The plastic seats and extreme temperature was brutal. They shut the AC off of down somehow."
Cons: "We sat on the runway for 3.5 hours while the crew cleaned up a fuel spill and we waited for a different co-pilot."
Pros: "I fly this route with American pretty often. The cabin crew was good. Everything else seemed sub par."
Cons: "Our take off was delayed, officially due to fueling the plane, but if the plane wasn't fueled ahead of time, someone failed to do their job properly. Also, while I'm starting to think that A320s just suck mechanically for landing (they always seem to land harder than a 737), this one seemed a little extra rough."
Cons: "Unexplained delay in leaving but only arrived about 10 min later than scheduled. Took an hour from pulling into the gate for bags to arrive though which caused me to miss my shuttle. Never had to wait more than 15 min for any other airline at DIA."
Cons: "They did not check the toilets before we left so we were diverted to St. Louis and I arrived in charlotte 3 hours late"
Pros: "Flight not entirely sold out. So they let my 14 month grandson have an empty seat between my daughter and I. That was a great gift since he doesn't sleep and is jumping and crawling all over the place. And I'm sure the other passengers were breathing sighs of relief!! Also super smooth landing and nice flight attendants."
Cons: "Flying with an active 14 month old toddler boy and of his "stuff" is nothing less than anxiety provoking. Not much the airline can do.."
Cons: "Had to board three times, two different planes. I understand mechanical problems, but 3 hours later, and on another plane, the captain starts making stuff up, saying that the only reason we hadn't moved in the last hour was because people were using the bathroom, then something about having to deplane because the plane couldn't back up with us on it because of some sensor? And then, surprise ! All of the sudden they noticed there was an issue with his and some of the crews' hours and we had to wait till they could locate more crew. But they gave us each a 1/3 glass of water and later a $12 food voucher which didn't even cover a meal and beverage. Whoop-de-do. 7 hours later we finally boarded for the third and last time. The crew on the other hand stayed professional and friendly."
Cons: "When your on your honeymoon it sure would be nice to have a seat next to my husband like we requested."
Pros: "Crew on both our flights were very nice and accommodating."
Cons: "Arriving on time to make my connection!!!!!!"
Pros: "Plane wasn’t full, crew was great"
Cons: "They could have better food options for a 7 hours flight."
Pros: "New flight was amazing from Everett"
Cons: "Highly recommend fly from Paine Field"
Pros: "Nice crew, good take off and landing"
Cons: "We were an hr late taking off."
Pros: "Good leg room"
Cons: "Seats are narrow. Not much shoulder space"
Cons: "Wouldnt refund my ticket or change my flight when I needed to change it fee for everything"
Pros: "It didn’t happen."
Cons: "Because of the late plane and possible missed connection, I was re-booked for the next day without any compensation."
Pros: "Nothing, worst experience I’ve ever had traveling. Up for nearly 2 days and with no help from the local airport staff."
Cons: "Everything, no customer service whatsoever"
Pros: "Everybody was wonderful. All the staff were friendly and the flight was great."
Cons: "I volunteered to gate check my instruments (which I NEVER do because it’s not my hobby, it’s my livelihood). When I did, I made very clear that I’ll ONLY do it if it’s handed to me at the gate when I arrive. It CANNOT go into baggage claim because it’s 2 $3000, left handed, vintage Paul McCartney basses packed in one bag. The gentleman assured me that I’d have it handed to me upon arrival. It isn’t designed to go through the rough handling of people I’ve never met or trusted. So I got to Denver and waited at the gate until someone told me, “oh no that’s gonna be down in baggage claim” Needless to say, I’m scared to death and I don’t even know where $6000 worth of instruments of mine, is right now. I wish people would communicate when they promise things."
Pros: "Seats were comfortable, we were in first class. United provided a good selection of recent movies."
Cons: "United stewardesses have little to no interest in their duties. Questions were clearly an annoyance to them. The leg of flight from Denver to Des Moines was very uncomfortable, seats much to tigh, no leg room. Gate staff in Denver were exceptional. United needs to revisit their time for loading. We preloaded, I had a broken leg, I was traveling with a special needs woman. We just reached our seats when other passengers were prodding us to sit so they could board no time to settle. Not impressed"
Cons: "Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights."
Pros: "The flight attendants were so nice, and although our flight was delayed and hour and fifteen minutes and our layover was an hour and fifteen minutes, we were able to make our connection! Since our connection to Portland in Denver was the last flight of the night, they were able to hold it for us. This was wonderful because there weren’t many flights out that weren’t booked solid for the next day. The attendants on this flight were great about updating us with information for the connections and telling us when we would land in Denver."
Cons: "The plane was delayed over an hour for cleaning. It was frustrating to say the least."
Pros: "The flight was on time"
Cons: "This was a smaller plane (4 seats across). Knowing this, they didn't bring enough luggage carts, so they only brought some of the luggage to the baggage claim and didn't tell us this. 5-6 of us waited and waited and finally asked someone who told us that they had to go back to the plane to get the rest of the luggage. Those of us still waiting got to wait another half hour for our luggage. Talk all they want, United just can't seem to get it right. PS: those of us who had to wait were the ones who got to the San Antonio airport the earliest and thus our luggage was on the plane first."
Cons: "Seats to small. But I am 6'3"" and my son traveling with me is 6'5"."
Pros: "The leg from Denver to vegas was awesome"
Cons: "The first leg didn't have any snacks and a cold continental breakfast. American and Delta's breakfast is much nicer. But worth the price for that portion of the leg."
Pros: "Good on-phone customer service to make flight accommodations since we missed our connecting flight out of Denver"
Cons: "Insufficient and/or incomplete communication from pilot as to the nature of the delay (unhooked cable), how it was being addressed (the ONLY person that could hook the cable was still at home; then when he did arrive, he was assigned to fix another airplane before ours), and what we, as passengers, could do to help ourselves (United staff was reviewing connections, but then no one ever came back to relay information about that). We missed our connecting flight (we finally departed 15 minutes before our connecting flight left Denver); I had to call customer service while still sitting on the plane, and we were placed on a connecting flight out of Denver that left 4 hours AFTER we should have landed at our final destination. What should have been 9 hours of total travel time (including driving to and from airport, security checks, customs, etc.) turned into 20 hours, resulting in a lost 1st day of our trip."
Cons: "The plane was freezing. I needed to put on socks--really wished I had packed wool ones. The seats were cramped and mine did not recline."
Pros: "free movies on the flight with the united app"
Cons: "The flight attendant was late delaying boarding 20 minutes. Once they started, people were lining up to board. This is a normal behavior however, there employee decided to stop boarding because she said people were crowding. she stop boarding for another 20 minutes. Now, this was a large flight and there wasn't enough room for everyone to stand off to the side. She was rude and there was no reason for this especially when the flight attendant was already late. The plane was delayed 45 minutes due to this"
Pros: "I was sat in an exit seat."
Cons: "The lady in the seat next to me was so overweight that I couldn't sit comfortably for the entire flight - I had to lean out and it hurt my back!"
Pros: "Nothing I won't be flying united again!"
Cons: "The lady at the gate when boarding was not friendly and was not willing to help us get seats together. I was traveling with my mother, husband and two infant children. And it was like pulling teeth to get any information out of her. She did not even tell us we could board early to get situated on plane! I also called earlier that morning and spoke with a man on he phone at united who told me he put us all in the same row. That was a lie bc when we checked in at the gate to get our seats the lady said no one was sitting next to each other! That lady was rude and short tempered! Awful experience will never fly again!!"
Cons: "The default on the browser defaulted to April 9 when I was actually booking the ticket for April 2. So I had to forfeit the $317 ticket. I use kayak a lot - can anything be down ?"
Pros: "Everything went fine and they sorted out a spot for me to sit even though the flight was overbooked"
Pros: "Food was edible, nothing special"
Cons: "Boarding was very slow, as was cabin staff. Not very attentive. Made a big deal about letting passengers with connections off first, although we arrived. We waited, as requested. Finally got up,after realizing everyone in the 20'rows behind us was gone."
Cons: "My friends dad passed away and was unable to get money back to go to his funeral. Plane was a small express plane which was never mentioned. Had to check bag because overhead bins were too small. No wifi. Dad and Kid took my assigned seat."
Cons: "Total flight was cancelled got trapped in Denver next flight was going to be out 3 days later. Customer care locations were closed. Still lost baggage. Had to rent a car in Denver and drive 2 Durango on icy roads. Totally terrible Airline and a terrible experience."
Pros: "Small airport, comfortable seating, polite crew"
Cons: "Snack wasn't my style"
Cons: "Unable to pre-check online. Unable to check at the check in machines--had to go up and check in at the counter, long wait because there was only one clerk. We were then given a ticket just to get through security and had to check in a second time when we get to the gate for seat assignment, which is ridiculous. Why couldn't that be done at the 1st check-in? The clerk told me she will call me when she has the seat assignment/ boarding ticket but she never did and I had to go back up to ask for them when it was getting close to boarding time. At the last moment minutes, volunteers could check in their carry on for free....It would have been nice (and less hassle) to have that option at the 1st check-in."
Pros: "Quick and easy boarding, friendly staff, On time/early to arrival"
Cons: "Not a lot of space for passengers- even someone small like me at 5'2 and 120 lbs. Flight was also a bit turbulent"
Cons: "I'm usually a patient person, but my flight was supposed to leave at 525am and didn't leave until 730. This was the first flight in the morning. We boarded, waiting 30 minutes on the plane, they told us to get off because there were computer issues. Why wasn't that checked before everybody was boarded? Once we got on the plane we had to wait another 30 minutes for the crew to get someone's luggage from under the plane. Why wasn't that done while the computer was getting fixed? I didn't get to Denver until 1040am missed my flight and didn't get to get on my connection until 500pm. In the meantime I called to get on a different flight at 1, but the guy on the phone didn't actually book me a seat. The gate people weren't very nice."
Cons: "The flight attendants were disrespectful to not only me but to other passengers. They were not attentive! The plane was dirty."
Pros: "Boarding was very fast and efficient. Seats were as expected on an airplane. The flight was only 45 minutes so there was no entertainment or food to really be able to rate them on it."
Cons: "The one flight attendant spoke super fast so it was a little hard to hear her clearly."
Cons: "A la ahora de irnos hubo muchos contratiempo por el tiempo pero por el vuelo después que nos fuimos fue excelente"
Cons: "We were delayed three hours at the gate and another one on the Tarmac. I have flown United three times in the last 14 days and have been delayed by multiple hours every time - including once because we were waiting for a flight attendant (scheduling mix up)."
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Pros: "Crew were fine."
Cons: "Seats are narrower and make for a lot of discomfort when stuck in the middle seat. I do not like other stranger's bodies touching mine. That is just wrong."
Pros: "The staff was very helpful"
Cons: "Turbulence was horrid. Had to re route the landing causing me to miss my connecting flight. united had no other options for 23 hours. Therefore I chose to return to my starting destination. I still had to spend the night at the airport, and missed a 10 hour day of work due to no other flight options. All I received was a verbal apology. Glad I paid for a flight to a one night stay at Denver airport and back."
Cons: "One strange thing happened on my United airlines flight. The crew announced before we boarded that there wasn't enough overhead space for rolling bags and encouraged us to check them in. Upon boarding they announced that all overhead space in the back was full. I sat in the back and noticed that the crew closed the overhead compartments even though they were mostly empty. Another passenger opened an empty one and the crew came over and closed it right away, though many people were still boarding. What's going on?"
Cons: "The airplane was freezing, and I'm 23 years old and very used to flying."
Cons: "Additional fees for extra space were 1/3 the cost of my flight"
Cons: "My flight was scheduled to leave at 4:51 pm. I arrived at the airport 2 and a half hours before my flight was to leave and I read the departure board to see that the flight was delayed due to maintenance. Then I saw that it was delayed again because we were waiting for a flight coming in from the Bahamas. Well my flight didn't take off until about 7:30 pm. I arrived in Denver around 10:00 pm which made me miss my shuttle to the Springs. I am a diabetic and was in need of my medication so I needed to get home. I spent extra money to take a bus to downtown Denver and a grayhound bus to the springs and a cab to my home. So my trip cost my an extra $55.00 dollars I didn't have. I have always taken United but after this experience, I will never again take United."
Pros: "The crew is AMAZING!!! Personal, professionals, they go above and beyond my personal standard of customer service. Very comfortable atmosphere. Not to be mistaken with the uncomfortable seats. I like to think United doesn't overlook the work ethic their employees represent the company with on a day to day basis."
Cons: "I travel for work from Grand Junction, Colorado to Dickinson, North Dakota every 4 to 6 weeks. I always fly United. On one occasion I met family in Colorado Springs, so I bought a round trip ticket from Dickinson to Colorado Springs. I missed the second half of my round trip flight from Colorado Springs to Dickinson. I had to pay my own cab fare from Colorado Springs to Denver to catch my flight, because your plane, that i paid for a flight on, had mechanical issues and didn't make it to Colorado Springs. Second, my flight in Denver was cancelled 3 times and almost a fourth. I all but got down on my knees and begged to catch the fourth flight they tried to cancel. Third, I didn't even get to fly into Dickinson. So instead of somebody coming and picking me up in Dickinson which is a 30-minute drive from where I work, somebody had to drive 3 hours to Williston where you guys ended up getting me. Which cost me 3 hours of gas money to get picked up, instead of 30 min of gas money. I didn't get either of the flights back to North Dakota that I paid for. I've asked for the reasonable request that I be refunded 50% of the cost of the airfare and the $235 it cost for cab fare. When I contacted United about this I got the runaround from everybody. At this point I've pretty much accepted the loss, and the financial hit. I'll continue to fly United only because it's pretty much my only option. Just make sure you keep the crew around. They're great. I'd hate for the experience to go from unsatisfying, to miserable."
Pros: "they gave us the whole can to drink on the flight for drinks"
Cons: "the stupid old white man at baggage check in in New YOrk who was EXTREMELY rude and made me HATE flying with UNited"
Pros: "My flight started off with getting to the airport only to find my flight had been canceled in the morning and rescheduled at an earlier time while I was at work. I don't check my phone or email while at work. Fortunately, your staff was quickly able to put me on a flight that left an hour and a half after my original flight, but would put me on a connecting flight with American Airlines in Chicago. The AA flight had engine trouble so it turned around and we borded another plane after we landed. The original flight would have had me to my destination by 9:30 pm. Instead I arrived at 1:08 am the next day. I am frustrated that my flight was canceled so close to my departure. It was a great inconvenience to those picking me up at the airport. It added to my stress. It made it much less likely that I will fly United again. Maybe you had good reason to cancel my flight at such short notice, but it severely tainted my experience and opinion of United and American Airlines which had been fairly positive until now."
Cons: "The inconsideration for my schedule. The last minute change."
Pros: "Punctual flight, lack of major issues. Friendly staff helps on a long flight. Handled minor issues in the cabin well."
Cons: "Boarding the 747 was a bit disorganized, using doors on both sides of the gate desk led to confusion."
Pros: "Not only do I get the best price. The fact that you told me what carousel to get my bag from was new to me. I alway check kyak first but now I love u guys. I know my travel site and its kayak"
Cons: "My flight was many hours delayed due to bad weather in Denver. Then my flight from Denver to LAX was eventually cancelled so I took a direct flight from Phl to LAX on American. That flight was fine."
Pros: "I flew during the Thanksgiving holiday and all of my flights arrived early."
Cons: "The flight was majorly delayed."
Cons: "Spirit does not provide any complementary snacks or beverages and does not provide any entertainment devices for its passengers. Their seats do not recline and they have very little room in the regular economy seats. I expected all of this when I booked this ticket but those who don’t know should."
Cons: "Flight was delayed over an hour."
Cons: "be ontime not hours late"
Pros: "The crew was funny. We did airplane yoga and they made jokes."
Pros: "Quick and easy flight"
Cons: "Could not enter the gate, waited on the tarmac after arriving for a long time with rude flight attendants."
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Pros: "Spirit did fine but the Russian group that sat near us talked nonstop and loudly and stood up in the isles a good portion of that time. They also had the lights turned on which made it impossible to rest ."
Pros: "Crew was nice"
Cons: "Spirit is the below cheep. The seats are bare basic do not lend back even a little. They advertise as the low rate fare, but by the time you add in the carry on luggage fee, I could have used a different carrier. They charge even for water $3.00 for tiny bottle. The planes rattle during take off and landing. I would only fly Spirit again if I had an emergency to get to and had no other choice. I would pay 50.00 for a better plane. They put two more rows of seats in their plane-cramped, cramped"
Pros: "We were sitting 200 feet away from the gate and did not hear any announcements. About 10 of us miss the flight"
Pros: "boarding was fast"
Cons: "the kiosks didn't work, there was a long line, no one explained it was for baggage only, there was someone in another line that I found after I was in first line for 30mins doing the tickets, then she left w/o warning, no one at the counter for a while before another stepped in. Also, poor customer service, yelling at passengers to step up to line, waving them forth to counter rather than stating, 'next please'. Not friendly"
Pros: "We arrived at our destination."
Cons: "The crew was extremely rude and sexist towards a family with kids that were just trying to fasten their seatbelts safely. Instead of helping, they only got angry at the parents for not knowing how to get the seatbelts safely on their children. They repeatedly ignored the wife and kept addressing the husband as if she was not there. It was very uncomfortable to be around and seemed entirely unnecessary."
Pros: "The price"
Cons: "Not being able to pick a seat without being charged extra for it"
Cons: "Late 2 hours looking for additional mileage to add to my spirit credit card"
Cons: "Being charged for baggage"
Cons: "We had a 2 hour delay in boarding and then a 20 minute wait at the landing gate as they were all full."
Cons: "Flight was delayed, Woman had an intact male Pit bull as a service dog ( therapy dog). The dog acted up 3 times in waiting area I do not know why they would let that dog in the cabin?"
Cons: "Our return flight was cancelled and we received no phone call or email of any kind letting us know. We had a wasted trip to the airport and my buddies vacation time was up the next day so it put him in the hot seat at work. They were very unprofessional at the check in counter while we were trying to figure out what to do. My friend who we were going to see in Denver had flown spirit a few months before to come see me in Texas. And he had some unnecessary issues also with delays and unprofessional personnel. I won't be using them again. Use a different airline."
Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."
Cons: "I bought this ticket directly from spirit. They scheduled my connection such that it would have been impossible to make. Apparently this was an "unforeseeable circumstance", so I was offered no accommodations even though there were no alternate flights available until two days later. The agent I spoke with changed his story about what could be done every time we spoke, and when I requested a refund, he was unable to print a receipt or any kind of confirmation paperwork or email whatsoever to prove to me that my ticket had been refunded. He was also unable to tell me the amount of the refund. I simply had to take his word for it that Spirit would process my refund for an unknown amount within 5 business days. Needless to say, i have doubts. This was absolutely unacceptable. I was forced to pay for an alternate flight on a different airline, and pay for an airport hotel for the night. I am beyond furious with spirit airlines and I have received unimaginably terrible customer service."
Cons: "The price of the flight was relatively inexpensive, however, after paying for a second carry on, checked bag and overweight checked bag (40 lbs not 50 lbs), this flight was WAY more expensive than other carriers with the same luggage. The bag fees were never explained during the booking process. The flight was delayed almost 2 hours due to other Spirit delays to Ft. Lauderdale, thus, instead of paying hotels and rebooking Spirit customers, Spirit decided to wait until every passenger boarded -- not caring that customers were missing connections in Denver. The ticket agent in Ft. Lauderdale was a right miserable so and so. I'll never use Spirit again."
Cons: "I know Spirit offers low fares and in return you pay for everything else, seats, carry-on bags, boarding passes (if you don't print yourself), drinks, etc. In knowing this I did my due diligence before this flight to make sure I wasn't going to be charged for things like the size of my purse (I measured it), etc. Upon check in for this flight, I was informed that I owed $30 because my checked bag was 43 lbs and Spirit has a weight limit of 40 lbs. The other customers in line were just as shocked. To me, the standard is 50 lbs. With that being said, in my research on Spirits website this was not clear. I think this sort of fee should be much more prominent. I am a "prepar-er" if you will and for me to not know this charge was coming tells me Spirit most likely makes a lot of money off of passengers regularly having to pay this unexpected fee at check in. The ticketing agent told me it happens daily after I asked him. This feels a bit like a scam, in my opinion. Spirit will say "It's on our website" and I'm sure it is but again, I don't feel like this charge for a weight that's standard is 50 lbs is clearly called out to passengers. I'm fine with no frills, I'm not fine with unexpected charges that I feel are under the radar until the 11th hour when you have no choice but to pay or repack. Uncool, spirit."
Pros: "The flight crew were very nice and professional"
Cons: "The check in process was horrific. Their website was not working so I was forced to spend more to print my boarding pass at the airport. I had no idea Spirit was going to be so uncomfortable. I really think a disclaimer in large print should be available prior to booking with them. Something like Attention: the flight you are about to book comes with very small, unpadded seats crammed closer together than most airplanes. You will be physically touching every person you sit next to. Even if you are a skinny person. The seats do not recline there is no Wi-Fi or on board entertainment. You will be nickel and dime to death so that in the end you won't actually be saving as much money as you tjought."
Cons: "Spirit broke my luggage. The staff was very rude. And hidden fees are everywhere. It's worth it to pay 20/25 more on a ticket with out hidden fees. Never again."
Cons: "That my bags are more expensive than my plane ticket"
Pros: "I liked the large airplane. We were all 3 seated together even though we didn't pay for seating. We weren't in the back. The seats were comfortable."
Pros: "Boarding is easy, actual flight price is ok"
Cons: "Baggage fees are outrageous. It makes a great ticket price equal the competition or higher. 55 for a carry on, 10 dollars to talk to someone at the counter if you don't use the kiosk. I will pay slightly more in the future to never use them again."
Pros: "On the opposite side of the helpful/friendly spectrum -there was one employee who heard my story and offered to let me use one of his free flights if I was charged for some reason. He waited while I went through the ticketing process again. That was VERY generous. I wish I had taken his name down."
Cons: "Did not receive a notification that my gate had changed to an entirely different terminal and I missed my flight. There was no way to even know/find where my new gate was located. They only had one Spirit employee at the gate that was on my ticket and she was busy checking the people in for another flight. Ladies at the correct gate were not friendly or helpful. Paid $200 to stay overnight in a hotel and I missed a day of work. The check-in/ticketing area for Spirit was a madhouse."
Pros: "Crew, communication was all great"
Cons: "The only negative was the seats were a little cramped. I am not a big guy and I found the seating a little narrow. Overall a good flight, great value. Will definitely fly Spirit again."
Cons: "Everything was awful from the way they handled bags, to the communication about delays, to the delays themselves, to the failure to take care of passengers given the long delays. Before signing up for a Spirit flight, make sure you add the cost of checking carry-on bag, getting a seat assignment, getting any water during flight, boarding (yes they up charge for boarding). Then, make sure you factor in the small size of the airline which makes it far, far more vulnerable to weather delays - fewer planes, fewer pilots, fewer re-routes available. Also, add at least an hour to the end of each flight to get your bags if you do check them. So, you don't save money or time, and you're very vulnerable to weather and mechanical. With their organization this bad, I can only imagine how weak their mechanical is."
Pros: "On time and staff very accommodating"
Cons: "No much leg room"
Pros: "Well, it got my mom here in one piece."
Cons: "Everything else. The time has come where the price does not outweigh the discomfort, stupid fees, and rudeness."
Cons: "I don't mind the bare fare, a-la-carte pricing. Its different but once I understood it, I could manage. On my flight to Ft. Lauderdale from Denver, I witnessed a male flight attendant being exceptionally rude to every person passing him while entering the plane. He then proceeded to belittle and talk down to each customer he talked to about moving jackets and correct placement of personal vs. carry on items. There was plenty of room in overhead bins once the plane was loaded. This flight attendant, talked to people as if we knew have rule he did and if they didn't he became aggressive and rude. At one point an older gentleman in his late 60's questioned what the rude flight attendant was saying and the attendant snapped. He screamed at the man and then threatened to have him removed for challenging what he said. I was afraid to ask for water or to even stand up because of how your flight attendant responded to an honest question. I have been flying for 30years and have never experienced such vile behavior on an airplane. The male flight attendant had brown hair was around 6ft tall, not big but not in good shape and wore glasses. I hope that he never is able to threaten people in flight again. The atrocious behavior i witnessed, has me never wanting to fly with spirit again. On the way home from Mexico, our flights were timed 1hr apart but yet it took 2+ hrs to go through customs. Do to this poor planning on behalf of spirit, we missed our flight and had to spend another unexpected night in Florida. I incurred charges for taxis, hotels, expensive food and missing work. When I spoke with spirit staff members they refused to help. One suggested I should pay money for a new flight. Its took me 5 employees to finally find someone who offered to fix the flights for the next day for no extra cost. I was offered no compensation for my inconvenience and time."
Pros: "easy and on time boarding, easy flight."
Cons: "I am lucky it was just for a 2 hour flight, seats were very uncomfortable"
Cons: "Don't let the cheap flight fool you, at every turn there are additional costs. Even a carry on. ag costs at the least 45 bucks if you do it before hand. At the gate, it cost 100 bucks to CARRY ON a bag. Sitting in the airport for 5 hours was fun too. :/"
Pros: "The price initially"
Cons: "The spirit luggage check in delayed me (the 120 minutes early I was there) before the flight - standing in line - by the time I got to the ONE gate agent she said I was too late to catch the flight and admitted it wasn't my fault but I would have to pay an additional $170 to book the next flight which was the following morning. Down hill from there. It took me an hour waiting on hold to speak to someone on the phone. The representative & then her supervisor could care less, by that time the rebooking charge had gone up to $215. It cost me $300+ to last minute book a low price room for the night, taxi back and forth from the airport (I had already returned my rental car). That doesn't include the return flight I paid for on a different airline or the refund I should have recieved for the RT trip I already paid for. Shameful (non)service spirit!!!"
Pros: "Friendly crew, new planes."
Cons: "Small, uncomfortable seats/armrests."
Pros: "I did like the price point of the tickets very little in delays and customer service was on point all the way around"
Cons: "The cost of baggage was three times as much as my ticket maybe bump the price of tickets up a bit and make two bags free a carry on and a check if it weighs more then say 40 lbs then charge a higher fee."
Cons: "My flight was booked for the wrong day. I only had one day selected on Kayak.com so I never thought to call in and verify time and date. I was signed up for text notifications but I never received anything."
Pros: "The crew was great. Especially when we had to wait out a rain storm that developed as we were heading for take off"
Cons: "I wish the seats reclined so I could actually get comfortable"
Cons: "There was a 4 hour delay for our Spirit airlines flight to Denver because there was a "smell" coming from the airplane. After 3 and a half hours Spirit decided to compensate for the delay with a $14 voucher to be used anywhere in the airport. Unfortunately by that time there were no restaurants or stores open, other than one tiny snack bar, rendering the voucher virtually useless. I will never fly spirit again."
Pros: "Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options."
Cons: "I spent 7 hours sitting in an airport with nothing to do spent more money at the bar in the restaurant and with my baggage then with the actual ticket cost plus I made it 9 hours later"
Cons: "To start, when we arrived at the Detroit airport at 5:30am for our 7am flight, the line to check bags was clear across the building. It eventually got to the point where they had to make a special line for our flight to check in at around 6:30am. Fortunately we were towards the front of that line and when we finally got through security we raced to our gate and made it just before they were about to close the doors. There were many people behind us still trying to make their way either through the check-in line or security and we tried to speak up and tell the flight attendants just that as they announced we were shutting the doors and about to push back. One lady sitting near us was on the phone with her friend whom she was traveling with that was at the gate along with a dozen other people trying to get on the plane. When we tried to tell the flight attendants to wait, one flight attendant had the dignity to come over to me and said "if my party wasn't on the plane then I could get off the plane." Finally, they opened the doors one last time and about 15 people came through, however, there were still plenty of open seats on a flight that typically is quite full so I'm certain many more missed the flight. Once we got to Denver it was no surprise that only about 12 pieces of luggage came through the carousel so more than half the plane was missing their luggage. We were then told that if we had a late check-in, which everyone who checked luggage did, then we would have to come back to the airport to retrieve ti. Fortunately, they made an exception for our flight and our luggage was delivered the next morning. All in all, I'm extremely disappointed and frustrated with the way Spirit handled everything, with the exception of finally agreeing to deliver our luggage. The lack of communication, efficiency, and concern, between everyone at Spirit, those checking people in, the flight attendants, the luggage crew, the person in charge of lost luggage, is so unacceptable. From now on, I will gladly pay more just so I NEVER have to fly Spirit ever again! They not only lost my business but also from those who were on the flight with us standing in line to file our lost luggage claim as well."
Pros: "Safety and crew."
Cons: "Lacking comfort"
Cons: "Too easy to miss that they charge for carry-ons, and charge for drinks and snacks too"
Pros: "The comedian crew member on this flight was absolutely my favorite part of the trip. He was entertaining and incredibly positive thru out the 4.5 hour tarmack stand still. His charisma and wit kept most of the passengers and crew members on point. He was just a happy go lucky guy with a good heart. Kudos to him!"
Cons: "Mother Nature was not kind and the humans closed down the Denver airport, avoiding any threatening interactions. It was most unfavorable being stuck on the tarmack for 4.5 hours, being charged a lot of money for crumby snacks, however I am grateful that I am still alive and did not have a more tramatic plane experience (aka a crash landing accident due to lightning). Over all, it was a pain in the butt, waiting to hear about updates (taking hours at a time to decide), and then getting redirected from Colorado Springs to Denver on a bus. My friend whom was picking me up from the airport was inconvenienced as well, but we tried to be positive about the whole experience. I don't ever want to fly with Spirit again, but because it was so inexpensive, I just rolled with the punches. You get what you pay for..."
Pros: "I loved the humor the crew worked into the mundane aspects of flying."
Cons: "I did not like having to pay an additional 45 dollars to bring on a cary on that seemed a bit steep in price point."
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."