Daily cleaning, installation of cabin HEPA filters on flights from Honduras to Colorado
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Scores according to KAYAK customer reviews
Cons: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Pros: "Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult."
Cons: "Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free."
Pros: "The food and drinks were so lovely, it felt like I was in first class rather than the cheapest economy seat. Great entertainment selection and comfortable seat that let me sleep well."
Cons: "After 1 hour, still sitting on the tarmac waiting to get to our gate."
Pros: "Short flight and no problems."
Cons: "Far in advance I requested a seat with extra leg room for a back condition that is supported by a physicians note. The seat did not appear to me to have extra leg room. I was very uncomfortable."
Cons: "crj900 from BUF-MSP is a wreck. worn out, uncomfortable seats, cold air coming from floor toes were numb for about 20m after flight. Flight delayed, missed connecting flight, lost comfort+ upgrade I paid for. No excuse for pitch in main cabin on 737-900 ER."
Pros: "Missed it"
Cons: "Give me back money"
Pros: "The flight was on time and they did give free snacks! Nice change!"
Pros: "Awesome crew"
Cons: "More room"
Pros: "I liked that is was a short flight"
Cons: "Plan was old. Seats not comfortable. Plane not clean. Flight attendants not attentive. A lady stored her carry-on on the floor in front of her and she was in the emergency row! Attendant walked by before takeoff and said nothing! Really?!"
Pros: "New plane with good features. I was very comfortable."
Cons: "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
Cons: "KLM staff at Schipol Airport in Amsterdam was rude and unprofessional. I will not fly with KLM again."
Pros: "The flight crew was amazing! Very helpful and did everything they could to assist!"
Cons: "The plane was pretty toasty! It didn't really mellow out once we got in the air, either! That was my only complaint."
Cons: "I fly regular this was an excellent flight"
Pros: "It was a quick service"
Cons: "Better food"
Cons: "Couldn't believe the flight attendant walked around with a tray of snacks and bananas. When I asked for the banana, she said, "Oh I'm sorry, those are for First Class only". Really?"
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Pros: "Everything clicked from the start"
Cons: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Pros: "The flight was delay 3:45 and no compensation!!!!"
Cons: "The worst The flight was delay and no compensation!!!! 3:45"
Pros: "Tried the free WiFi and movies"
Pros: "Excellent gate personnel, spacious and clean plane"
Cons: "Some crew members were a bit curt"
Pros: "The flight attendants gave great service"
Pros: "The Delta desk attendant at CVG was unable to come up with another flight to get me from CVG to Colorado Springs on 6/13. There is nothing to like."
Cons: "See comments above."
Pros: "The movie options."
Pros: "Crew was very good I would say that 5"
Cons: "This Delta flight did not have seat back screens to watch in flight entertainment. You needed to use your smartphone or tablet keeping in mind Amazon tablets won’t work. You needed to go to delta website and choose what want to watch the you needed to have Gogo Flight entertainment app already on smartphone and then would work. Not easy even for me a vivid user of tablets and smartphones. The seats had miniumal room available between seats it felt like I am on 5’qq so couldn’t imagine anyone taller that comfortable unless get first class. I even upgraded for “comfort” section which gave you a few inches extra. And wdith of chair me being a 36 waist was a little squeezed in. Crew was very good tho I will say that. But I laways fly JetBlue or Virgin America, or Alaskan Air for reason of more comfort and lower prices ticket but this time on flight close to my destination was Delta which I Flew for free, I would much rather buy ticket on the three others I fly if could have."
Pros: "All on time, the flight attendants were nice and polite."
Cons: "That I couldn't change my seat (I didn't want in the confort zone) just in an empty row that it was behind me."
Pros: "In flight entertainment was nice to have, and the rebooking was easy. Flight crew was great."
Cons: "Flight arrived a few minutes late and had to run to the next terminal to catch a connecting flight. Arrived in time, but the gate agent closed the gate early, causing me and several others to be stuck in ATL overnight. Ended up having to pay for a hotel and rental car that went unused."
Pros: "Beautiful new plane with large overhead storage, comforable seats and moveable aisle armrest."
Pros: "The food that was served was good. The crew was attentive and nice ."
Cons: "Comfort seats didn’t seem like much different than reg seats. Didn’t like the cattle call boarding process at lax ."
Cons: "Bought a brand new suitcase and Delta staff broke one of the wheels!"
Cons: "3.5 hours late."
Pros: "Great service all around"
Pros: "Other than the delay by the Hong Kong Airport controller, everything went smoothly. The plane was late to Seattle."
Cons: "The luggage custom clearing would be much better if we could do it like the Vancouver BC where an electronic monitor was used to identify one's luggage without the need to handle them manually. Much more efficient and allowing folks to get on the connecting flights easier."
Pros: "Staff pretty friendly. Plane clean. Ran on time. Good communication."
Cons: "No option for tv/movie on a longer flight. And really? One tiny snack for a longer flight too?? Little more room in seats would be nice."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Friendly staff"
Cons: "Every flight was delayed"
Pros: "I had to take a United flight last week for a short flight and once again I was reminded why I ALWAYS fly Delta if at all possible. United crew hid in the galley the whole trip wit lititle to no interaction with passengers. My flight today on Delta was great; food really excellent (Chicken Tika) and the crew was great as usual. Delta remains the best."
Cons: "Flight was repeatedly delayed. Ended up being over 3 hours late to depart due to weather. Another delay due to mechanical problems."
Pros: "Enough said"
Cons: "Wifi didn't work."
Cons: "Boarding was inefficient. Plane was packed to the last seat. No food for purchase."
Pros: "Crew was friendly and apologetic"
Cons: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Cons: "Very rough landing."
Pros: "The landing experience."
Cons: "The organization of serving meals."
Cons: "Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash"
Pros: "I really loved the seat and the many different positions to make the flight comfortable. I also loved the plane overall. I felt less turbulence"
Pros: "Food was good"
Cons: "Different movie, more leg room but I'm tall so that is with any plane."
Cons: "If we were not forced to pass through Costumes and take our Luggages and go through security again, although we were in transit for couple of hours only. I lost my pierce and no one helped"
Cons: "The girl at the counter was not nice"
Pros: "Everything really."
Cons: "If I have to choose something it would be food"
Pros: "See info posted on the previous request from review of flight."
Cons: "See above comment"
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Good crew. Very responsive to requests."
Pros: "The crew was amazing."
Cons: "Temperature control could be better so we don’t all freeze."
Pros: "Very good crew."
Cons: "Baggage slow"
Cons: "Mostly, everything."
Cons: "The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative."
Pros: "Crew was nice, seat was comfortable, food was good"
Cons: "Going through security again at the gate was tedious and I couldn't bring my water on the plane"
Pros: "Honestly nothing."
Cons: "Poor boarding process with no water or bathroom available after security at gate. Flight attendants were lazy. Did not provide drinks until 2 hours into the flight or good service. Additionally, did not tell kids playing on iPads with volume full blast to use headphones during take off and landing."
Cons: "More entertainment options"
Pros: "Crew were friendly, drinks plentiful, food decent."
Cons: "Plane delayed both legs, no communications from airline, no assistance or compensation offered. Ancient plane, one film on a 9 inch screen about five rows away. Terrible sound. Huge queues at check-in. Took seven (literally) employees to work out how to cope with a US visa (vice an ESTA)"
Pros: "The crew in all flights was attentive and efficient!"
Cons: "This was my longer flight and did not have the same entertainment options. I had really enjoyed the movie, game, and music options on the other flights from Copa."
Pros: "coffee and meals were excellent. movie selection was good. free blanket was much appreciated."
Cons: "i paid extra to be sure to get a window seat... and there was no window in my aisle."
Pros: "I liked the service, everything they provided."
Cons: "Entertainment. They need a screen on each seat like other airlines."
Cons: "PART OF MY LUGGAGE WAS STOLEN, VERY UNSATISFIED"
Pros: "The attention with Copa Airlines was great"
Pros: "Flight always on time, staff are very friendly even with the language barrier sometimes."
Pros: "Unhurried and happy flight attendants who care about my comfort."
Cons: "same issue"
Pros: "I have no complain about nothing . The food was good better than nothing . The crew are very polite very Alert with the passenger. The was excellent very pleasant."
Cons: "The Airplane is narrow a little uncomfortable when you need to get up and you have to pass by between passenger."
Cons: "We were delayed and they didn't even say anything. They wouldn't even let my friends come even though they had correct documents. Never flying again."
Pros: "The beef with rice was awesome"
Cons: "Our seats wouldn’t recline back. passengers in front of us Recliner their seats and it became a pretty tight trip. The second entreee that was passed around towards back half of flight didn’t have vegetarian options"
Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."
Cons: "Everything was OK"
Pros: "Love the legroom. Crew is friendly. Cabin is clean."
Cons: "Food is not good. Bring your own snacks and enjoy the legroom on the plane"
Pros: "The food. Very confortable flight. The attention of the crew. I loved the bag policy, keep receiving 2 items per passenger. The only airline that i know that do this. Thank you!"
Pros: "Is one time"
Pros: "Copa offers the best value for a flight to Guayaquil, but there is limited options. Decent price for the shortest flight duration. Each seat has tv with entertainment"
Cons: "Slowest airline in history to get bags off the plane and into baggage claim. I regularly wait 30mins for my bag even after the time to get off the plane and go through customs. Seats suck in ecomomy"
Pros: "Good flight. Friendly crew, left on time, arrived a few minutes early."
Pros: "Food was plenty"
Pros: "I like the easy connection and that we arrived on time. Even that the boarding was late."
Cons: "airplane cold and no blankets. Bad service. No info"
Pros: "All it is fine"
Pros: "all the service"
Pros: "Left early and arrived very early. My exit row seat was very comfortable with terrific legroom. Crew was friendly and seemed to know their jobs very well. Once in Panama I breezed through immigration (no line) and the bags arrived very quickly."
Cons: "The dinner was just OK. Not inspiring."
Pros: "I liked the food. It's getting better."
Cons: "The sits. The lower back on seats on all airplanes in general is terrible."
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Cons: "One hour ddelay no piñots"
Pros: "Customer service for COPA was marvelous. They even made sure our niece flying in from Texas sat with us and the boarding pass and luggage area were super people."
Pros: "Service was good everything except the entertainment system"
Cons: "No entertaiment system"
Pros: "Liked it very much"
Pros: "Easy flight with great connections. It seems most of copas flights are in the same area of the airport. Making Connections is a breeze."
Cons: "The TV above my head kept retracting and opening back up every 2 minutes. A bit irritating"
Pros: "Everything was on time."
Cons: "Uncomfortable seating."
Pros: "The incoming flight was late, but we still made it to Durango on time."
Pros: "The crew was nice"
Cons: "They need sub titles for the movies for deaf people !!!and they need to work on there social distancing way more smh delta has no one sitting in the middle seats but American Airlines just packs the whole plane out! Smh"
Cons: "Delayed for an hour and a half because of a flat tire"
Pros: "Everyone was well behaved."
Cons: "Everything was late, the flight, the logage pick up, the aproching to the station which means 30 minutes inside the plane parked waiting for a spot to get off, and finally The Price."
Pros: "Boarding process was easy and flight was smooth."
Cons: "The experience was excellent."
Cons: "Flight delay"
Cons: "Be on time"
Cons: "The crew could have been more polite."
Cons: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Cons: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Cons: "A small meal would have been appreciated for first class cabin. Al that was offered was a cookie."
Cons: "Entertainment system for myself and my wife failed after an hour."
Pros: "Desk attendant was very kind, but clearly had no idea what to tell us."
Cons: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Pros: "Plane was clean"
Cons: "My belongings stolen"
Pros: "Friendly staff made people feel safe even during turbulence."
Pros: "The crew"
Cons: "I expect better service from American Airlines, total disappointment. Given incorrect information by 2 gate agents concerning connecting flight delays."
Cons: "Hot plane, no phone charging available."
Pros: "Short flight"
Cons: "Poor ratings for food Is result of not eating any food. No entertainment."
Pros: "The flight was early to arrive. There was also a rather frightening bit of turbulence, and the pilot explained why it had occurred, which I found very reassuring."
Cons: "The food was definitely below average. It's virtually all carbohydrates.Other airlines provide you with a printed description of the menu options, so it's easier to make a choice. "Chicken or pasta" doesn't give the passengers any idea of what they are actually choosing. This time the chicken dish was served with pearl couscous, so it was basically pasta as well. The salad I was given was brown and wilted, and while the cabin attendants were kind enough to give me two salad that were in better shape (after meal service), I just think that quality control should have prevented a inedible salad from being served in the first place. I am also extremely opposed to American Airlines Transatlantic luggage fees. Since I was moving abroad rather than taking a short trip, I was not pleased about paying 100 USD for a second bag on top of an already expensive flight."
Pros: "Reliability that your flight will not be cancelled. Punctuality."
Cons: "They charge you $125 for a dog in cabin (JetBlue and Southwest near $100, Frontier $75). There is NO benefit, even with this extra amount of money. I was assigned to enter the aircraft in Group 8... I suggest AA the benefit to enter (at least) in Group 5 for people with PAID in cabin dogs."
Cons: "The flight was delayed 3 times and I missed a connection in Dallas so I had to get a flight with Delta, but the staff was very helpful getting me that flight."
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Pros: "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
Cons: "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
Pros: "The nice and helpful American Airlines ticket agent at our gate that helped me fix my seating issues."
Cons: "Your booking does not automatically reserve our 2 seats together so I find out at the last minute and have to pay for an upgrade to fix it. Not thrilled! Plus I booked with BA for a reason so it would be nice to know at booking that they will contract with AA."
Cons: "Flight delayed by 35 minutes"
Cons: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Pros: "On time."
Cons: "This flight is AA, not BA. No leg room, no entertainment. Welcome to 2018."
Pros: "Good food, kind staff, free booze"
Cons: "Surprise no carry on bag. I missed my flight because of their policy changed policy"
Cons: "Old plan with old seats and no individual screens. Very disappointing for a major airline! I wish I know it before buying my ticket."
Pros: "Everything great. Rate food and entertainment moderate because there was no dinner, which we did not require, and we went to sleep so didn't pay attention to entertainment."
Pros: "Great crew and plane"
Pros: "Flight was delayed in classic AA form, ten minutes at a time, leaving you standing around the gate picking your nose with no information! An hour later we board. Our flight attendant Nicky was awesome!"
Cons: "The plane had no power outlets and spotty WiFi. Even though they knew we were late to Charlotte, they let our connection take off EXACTLY on time while dozens of us rand through the airport. AA does this to themselves, they are the worst!"
Pros: "The Boarding Was Fast And Easy, The Flight Was Even Early And On Time! The Crew Was Very Nice."
Cons: "There Was No Entertainment For A Almost 2 Hr Flight."
Pros: "Food service was efficient and not delayed."
Cons: "Crew asked us to close window shades , so others could watch TV. It was difficult to find things under seat and reading light not as good as real light. Also we think 9 hours of darkness contributed to our difficulty in adjusting to time zone in states. My entertainment panel was very difficult to use and frustrating. It didn't respond to light touch, heavy touch, etc."
Pros: "The flight was short and on time."
Cons: "Airlines should board from the back first. That would eliminate all the jostling of passengers already seated in the front, as well as the clogging of aisles as passengers trying to load their bags into overhead bins or under seats bar the way for passengers with seats behind the people blocking the aisles. It would also make it easier for flight attendants to get to passengers who need assistance. Seats are too narrow for the size of most American passengers. The people next to me on both my flights took up part of my space and pressed against me because their upper bodies were too large to fit in their seat space. Paying to check a bag on a domestic flight is very irritating."
Cons: "I'm still limping slightly from not having hardly any legroom period but it's just a fact that you're playing too not designed for people like me"
Cons: "This leg of my flight was closed out on me!"
Pros: "On board flight entertainment did not work No kid friendly meal options Bags checked onto the wrong flight from PHL-DEN"
Cons: "No Television"
Pros: "Friendly service and staff."
Cons: "missed the flight, traveling with 2 young children. Had to wait in Miami overnight"
Pros: "Crew was very nice!"
Pros: "I enjoyed the whole experience. The staff was friendly and the plane was clean."
Cons: "I did'nt like the fact that because I was not in uniform that I could'nt board the plane until Group 4 was called. The plane was entirely too cold for comfort. I really tried to just ignore and try to sleep but it was freezing."
Pros: "Everyone I interacted with was wonderful including the personnel at the terminal."
Pros: "Entertainment was plentiful. Impressive library of movies."
Cons: "The noodles for breakfast were way overcooked and tasted awful."
Cons: "Sat on runway for 45 minutes with no updates"
Cons: "The female flight attendant was not good"
Pros: "Crew was late because of horrendous weather in Chicago, but we were kept informed and they were positive"
Cons: "I don't like not having a TV screen"
Pros: "The service was very good. Food and entertainment were great too."
Cons: "We took a long time to board at Heathrow due to the construction work there. However, the staff were accommodating, informative and helped to move things along quickly."
Pros: "Nice new interior"
Cons: "Wait time for US specific security check Line was too long and slow"
Pros: "On time!! Arrived in Athens early:)"
Cons: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Pros: "Organized boarding. Left on time and arrived early at destination."
Pros: "The fligt"
Cons: "I dont like no free tv and no free wifi no good"
Pros: "Flight on time. Friendly staff."
Cons: "Seats were uncomfortably close together but not unexpectedly for coach. Plane was 80+ degrees until after takeoff. I bet that the snack box was going to be disappointing and i lost $9. It was surprisingly good."
Cons: "First, our flight was cancelled and they texted us with an alternative flight leaving a day later, with a 9 hour layover! Um, excuse me? Since this was a weekend trip we would have had to turn around and get back on a flight back to SF a few hours later. I called and they didn't even offer the option to refund the ticket! I finally got us on an alternative flight leaving earlier after waiting for 30 minutes to speak with a supervisor because the person I initially spoke with had no power to do anything to help. We ended up flying Alaska Airlines on the way there and I wish we had originally booked through them because the way back was AWFUL. They wouldn't seat my partner and I together because we were flying Economy class, which they reminded us of repeatedly when I complained. The agents claimed they had no power to do anything because of the computer system which randomly selects your seats. I asked what about people traveling with small children and they didn't seem to have an answer. Oh yeah, that's another thing. As if we got a better deal than with any other airline out there after all the bag fees. The Economy class/the majority of the people flying have no carry on allowance. By the way, when we got on the flight we were able to sit next to each other because the seats next to us weren't even occupied. Ridiculous. Never flying United again. I've been bumped off of flights and had bad experiences before but this was the last straw for me."
Pros: "Crew was super nice! Did great job boarding us as some of us were running late."
Cons: "Our cabin was so cold that I had three jackets and I was still freezing. No blanket available. No gluten free snacks or meal options except for one snack you can buy. My connecting flight arrived late and there was no time for me to buy anything in airport. So I hadn't eaten in 8 plus hours."
Pros: "It was the worst trip I have ever taken. Delayed 2 hours due to air traffic control problems, then they landed us in Baltimore and decided we were gonna take buses to Newark. They put us back on the plane and drove around the runway for 2 more hours until I finally had a panic attack. I got off. Then they pulled everyone off and 3 busses took us to NJ, arrival at 4 a.m....HORRIBLE crew had timed out, horrible stewards served up water in cups and were yelling at people to sit saying we were NOT getting off the plane."
Cons: "UNITED AIR"
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Pros: "Boarding, crew, and also the flight were smooth and pleasant"
Cons: "Entertainment system didn't work"
Pros: "On time, good customer service."
Pros: "Pretty much the same... things were smooth and staff we very nice and pleasant."
Pros: "Horrible service"
Cons: "Very negative about this company they did two times cancelation, at first was problem with lights in plane and we stay over an hour, then they say that the airplain has mechanical problems and we waited about one more hour, then they returned us to airport and we waited one more hour, finally after 3 hours they start to board us but service was horrible so rod boarding people. So I hade meeting with singing contract in the morning, I was late contract cancelled and I lose my money..... The company did not any compensation. I'm so Negative, negative, about this company, not recommended will never have again"
Cons: "Wifi barely worked even after i paid"
Pros: "On time"
Cons: "Too tight. $8 sends a little high for the amount of commercials one has to suffer though on the tv"
Pros: "I didn't board this flight- the luggage took 40 min to come out and then I needed to go through customs and security."
Cons: "Poorly planned connection- not enough time to make connecting flight. Very poor customer service at travel assistance desk as well."
Cons: "Newark's security line is a logistic horror"
Pros: "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
Cons: "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
Pros: "It was Great Thank you"
Pros: "Everything was okay"
Cons: "I didn't like the fact that I have to pay separate for the luggage"
Pros: "The boarding was on time."
Pros: "Initially, the price"
Cons: "Had to change outbound flight which Lufthansa said I could not do through them and instead had to do via the travel agency. The agency contradicted that, saying that the airline could have done it. The agency took 24 hours to change my flight after me calling them every 2 hours. Ultimately I was rebooted for 2 days later with various bits of inconsistent info along the way. What a circus that was. Worst part was the departure time of the return flight. Lufthansa and United (codeshared) showed 10am as the time on some screens but 11am on another. I still never understood the actual schedule."
Pros: "Boarding was prompt"
Pros: "Same as above"
Cons: "Same as above"
Pros: "Flight attendants were cordial and helpful"
Cons: "Seating in the last row or rows made deplaning very slow."
Cons: "We had to make a emergency landing and held us up from our destination and plans. no extra food or drink was provided despite the extra time."
Pros: "Good flight, good crew"
Cons: "Went all the way there turned around and came back"
Pros: "Both flights were great! They left on time, the one from San Diego left earlier than scheduled. Kayak was most informative with flight info and upon arrival, indicating the bagage claim number via email!"
Cons: "N.A. Everything was great."
Pros: "The flight was quicker then expected"
Cons: "No entertainment and only served drinks once. For such a long flight they should offer drinks more then once."
Pros: "Speed and ease of our return home."
Cons: "We got in SO early, there was no gate ready for us at Newark, so we had to stay on board at least 30 min. Also they didnt allow even 1 person waiting in queue for bathroom, so if you sat down you'd lose your place."
Pros: "The seats were comfortable and the movie selection was expansive ."
Cons: "There was no seat available when I arrived so I had to wait outside the gate for a long time while the crew found one. There was a shortage of blankets. The food was not as palatable as I expected."
Pros: "My flight wasn't full so I had no one sitting next to me."
Cons: "Snack wasn't very good"
Cons: "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
Pros: "The crew were very nice."
Cons: "The flight from Newerk to Tampa was very small and cramped but it was only 3 hours so it was ok."
Pros: "Also a very solid crew!"
Cons: "The delay at the end of a long day kicked our butts. United's communication via boarding agents, the United App, etc was terribly delayed and unacceptable. Not having pilots in place to fly the plane was unacceptable. We will find an alternate airline in the future if possible."
Pros: "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
Cons: "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
Pros: "They were able to book another direct flight for me"
Cons: "I had to wait 6 hours before they informed us that the flight would be canceled. They kept delaying the flight instead of proactively booking passengers on other flights."
Pros: "Went smoothly & on time"
Cons: "Didn't see any flying monkeys going over Kansas. They promised me flying monkeys..."
Cons: "Delayed for electrical problems. Not enough food on board. Squeaky seats."
Pros: "Everything went smoothly from arriving to the airport to landing and getting my baggage."
Cons: "Same as above"
Cons: "That my bags are more expensive than my plane ticket"
Cons: "Tiny tray table"
Cons: "Too many things to list"
Pros: "Friendly, great service."
Cons: "Every thing"
Cons: "Very uncomfortable ride. We a t-shirt hard ,zero leg room"
Pros: "They suck so bad!!!"
Cons: "They just suck really bad!!!"
Cons: "death do not recline"
Pros: "Got the row to myself"
Cons: "Small chairs"
Cons: "Why ask for a ratING on food and entertainment that don't exist?"
Cons: "The plane was delayed! They have all these secret fees"
Pros: "Planes were new and clean."
Cons: "Airport was disorganized. Check in was long and a mess at 8:30 in the evening. Long lines. Staff not helpful. No checkin kiosk to get bag tag. Probably will not fly Spirit again."
Cons: "BEFORE YOU GET ON THE PLANE SO MUCH EASIER ON DELTA I WILL NOT BE BACK"
Pros: "Like the convenience of the flights between Las Vegas and Denver. The ratings above you need to have a N/A for non applicable. We all know there's no entertainment. And the food is overpriced ! But"
Cons: "See above answer"
Pros: "Needs more room. Packed like sardines"
Pros: "Good seat, enough room"
Cons: "Cost for food"
Cons: "Fees, late arrival"
Pros: "Price was good. i ]will fly Spirit whenever possible and I will rnecomend often"
Cons: "Delay other than I did get a reminder ."
Cons: "Flights delayed multiple times both ways."
Pros: "The whole experience. Very friendly."
Cons: "No complaints"
Cons: "Seating arrangement is horrible your legs are in front of your face"
Pros: "All was great but the extra large seat did not recline?"
Pros: "Everything was good"
Pros: "Not crashing"
Cons: "Late schedule, last bags, rude airport personnel"
Cons: "Did not do final leg"
Pros: "We made it to our destination."
Cons: "My luggage was lost and I'm without any belongings for myself or my 1 yr old baby!"
Pros: "I liked the bundle prices on drinks."
Cons: "No monitors behind seat headrests or wifi and arm rests became very uncomfortable"
Cons: "Payment for drinks"
Cons: "So late!"
Pros: "Overall the web site looks like it was successfully intended to be attractive and it contains all the needed info."
Cons: "*Promising to answer a question "within 48hrs" is NOT OK when it is about checking in. *We SHOULD NOT have to register in order to be able to check in. Why is more than conf # and name needed unless it is to be shared or sold? *The needed info is scattered in many places on the site eg bag size, weight, and prices. *I was charged the "at checkin" price when I used the add baggage link before starting to check in; b/c I was within 24hrs? Purposely didn't start to check in yet so I wouldn't get the higher price."
Pros: "the service was wonderful, the l8nes wwnt by quickly"
Pros: "No frills or hassles"
Pros: "It was safe and fast"
Cons: "Too many delayed Times and too cold for me. They also have too many fees added to total cost"
Pros: "Went smoothly and landed early! Definitely better than many flights I've been on."
Pros: "We didn't crash"
Cons: "Everything else"
Cons: "The baggage charges are ridiculous. Couldn't believe them. Won't be flying on this airlines again soon."
Cons: "Spirit airlines employees are not friendly and difficult to deal with. Were not accommodating"
Cons: "False advertising regarding rates. Price doubled after mandatory items charged. Doesn't reflect what search claims price will be."
Pros: "Quick k and easy."
Pros: "Check in at the front desk was awesome. They were very helpful!"
Cons: "We sat at the gate on the Plane for 2 1/2 hrs because maintenance and paper work on tha maintenance was not completed."
Pros: "Everything went well from beginning to end."
Cons: "I have no complaints"
Cons: "Late and delayed constantly"
Cons: "No complaints"
Cons: "Delayed for no reason"
Airlines flying from Honduras to Colorado have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Honduras to Colorado
Masks required on board, masks provided on flights from Honduras to Colorado
Social distancing seating
Middle seats unavailable to book on flights from Honduras to Colorado
Testing for antibodies, testing for symptoms for flights from Honduras to Colorado
Waiving of change fees. Search flexible flights from Honduras to Colorado