Pros: "Food was fresh and ok for a short flight."
Cons: "Agents at check in gate were not very helpful and did not communicate the changes in an efficient time or manner."
Pros: "Although the aircraft is dated, the seating was reasonably comfortable. We were fortunate in have a row of 3 seats for the two of us on the way home which made it feel significantly more spacious than outbound. The meals were appreciated and tasty."
Cons: "The entertainment system is dated due to the age of the aircraft. However, we brought our tablets which is more than adequate. We also had back up portable chargers since there is no onboard charging. Thus, going prepared prevented any issues or concerns."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Cons: "Todo muy bien."
Pros: "The crew was great!"
Pros: "The crew was amazing."
Cons: "Temperature control could be better so we don’t all freeze."
Pros: "Flight was delayed"
Cons: "copa app doesn’t let you checkin without error- had to go to the website... fail also when you get the boarding pass added to digital wallet- copa gate has no reader so u had to manually get a paper ticket and the lady was god awful slow so by that time you were in the back of line boarding"
Cons: "This way the worst travel experience I have ever had. Arrival/departure with Kopa was the make unorganized thing I have ever witnessed in all of my travels. I literally felt like a prisoner during the boarding process while getting absolutely no communication from staff."
Cons: "Few new Entertainment options."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Pros: "On time , the crews"
Cons: "The food , and videos , individuals screen"
Cons: "food and entertainment, check-in in Rio de Janeiro was awful."
Pros: "Departure on time and efficient boarding."
Cons: "Extremely long lines in the morning to check-in. It took 1.5 hours from arrival at airport and being able to clear immigration."
Pros: "Food was great, crew was great."
Cons: "This flight did not have the screens for each seat, leaving no choice to choose what to watch or to see flight info."
Cons: "Not enoughbeverage I was almost dehydrated"
Pros: "everything is so very good"
Pros: "Everything was great!"
Pros: "Service counter in peru 100%"
Pros: "Old plane with no technology. Flight attendants, 2 males, very unorganized and made you feel they were working at a stadium seling sandwiches. The lady besides me was travelling with all her family, a big group, and by mistake it seems that they ordered 2 gluten free meals. They needed only one. The attendant refused tongive the other lady a normal sandwich!!! He said, yoynare created an issue, now, you have to wait until we finish the service and we will see waht we can do ( we were on the row 6!!!) ant the end she accepted the gluten free because ahe was hungry. Unbelievable answer and zero empathy tonsolve the situation."
Cons: "The quality of service provided by your employees. You really need to work on trainig. Similar issues happened in the second flight. The attitude of Copa employees has been going down the hill in the las year or so."
Pros: "New fleet, personal entertainment, food and drinks, carry on and one suitcase all included. Connection in Panama is smooth. Better than American, Delta and United for sure."
Cons: "The check in process at Washington Dulles was painfully slow. It seems that every passenger had special needs and none were checked in quickly."
Pros: "Nice crew, straightforward operation."
Cons: "Basic plane not good for longer flights. Poor in-flight entertainment and uncomfortable seats (even in Business). They have better planes but this one was clearly an older and more basic one that shouldn't be scheduled for a 6+ hour flight."
Pros: "The legroom on Copa in economy is outstanding and worth the few sacrifices listed in the dislikes. Crew is friendly http://www.etbtravelphotography.com/whytoflycopaairlines"
Cons: "In economy no charging station and onlyonemobie on drop down TVs. Glad my flight was only 6 hours as I ran out of reading material and computer as almost dead."
Cons: "Not enough service provided"
Pros: "The quality of the food was excellent but I missed a coffee or tea after dinner and in the morning. The crew was the best I had flew with."
Pros: "A lot of leg room compared to other flights. The flight attendants were very nice and attentive. We were well fed and hydrated. When we missed our connecting flight due to weather the airline had everything figured out before we even landed. It was very organized and they apologized for the inconvenience to us."
Pros: "nice crew tribulation."
Cons: "there were no food options, only chicken. even though it was a shot fly, we didn't have a screen for music or other entertainment."
Pros: "As a non-Spanish speaker we felt well cared for."
Pros: "Comfortable seats. Boarding on time Good attention by crew. They were very kind. Movies were so good"
Cons: "I did'nt like the dinner. The taste of chicken wasn't good.. Also, the potatoes and beans were raw. El red wine was vinegary"
Cons: "The food. They only had chicken in first class Not much where to choose"
Pros: "My trip went really smooth with no delays. They were able to switch my seat to be closer to my friends that were flying with me with no hassle at all. I was surprise that they provided food on the trip, I have been in different airlines that don’t provide anything except for a drink. I would for sure use Copa Airlines for future South American trips"
Cons: "Only thing I might of dislike is that they were using an older plane and the tv quality was not good"
Pros: "14 hour Layover when you have to recheck luggage is terrible. Can't even check in for 8 hours so stuck outside the airport with no place to go until 6 in the morning. Not good at all."
Cons: "14 hour Layover and luggage did not go straight through. Had to recheck baggage after 8 hours. Then wait another 6 hours inside the airport."
Pros: "Best airline that still travels to Venezuela when every other airline is suspending service to Venezuela. Thank God for Copa"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "Viajo todas las semanas. En todo este tiempo nunca había topado con personal tan amable, simpático, alegre como el de COPA en Nueva Orleans tanto en el mostrador como en el abordaje. Les felicito!! Ojalá todas las estaciones siguieran este ejemplo."
Pros: "I was treated SO well as my flight was bumped back a day. I was given a stay at a wonderful hotel with all meals and transportstion as well. It was exquisite! Not to mention $350 reimbursement & wonderful interactions every step of the way."
Cons: "I didn't like delaying my schedule 1 day, but the positives outweighed the negatives without question."
Pros: "Again, the excellent service"
Pros: "Crew was excellent."
Cons: "I did not like having to sit on the floor while waiting for the plane to board. After going through screening, we were held in a room that had about 75 chairs for a plane that held over 150 passengers. room and seating was way to small for the passengers boarding the plane."
Cons: "The night before my 7am flight, I received an e-mail from Copa saying that my flight was cancelled, without explanation. When I tried to phone customer service, I was repeatedly hung up on. The e-mail indicated that more information would be forthcoming, but there was no follow-up. My flight was never rescheduled, and I was forced to buy another flight at the last minute from another airline. Because of the cancellation of my original flight, I also missed my connecting flight."
Cons: "I was forced/tricked to check my instrument on the boarding gate when what i really asked for is for the crew to take it o tha plane or for them to let me take it on carry on. Someone lied to me and then they checked in with the loggage"
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Pros: "Everything was ok, easy, fast and got special attention in the airport for flying in copa. We didn't had to make the line for security in Costa Rica's airport"
Cons: "Nothing I can tell"
Pros: "The food The service"
Pros: "All of my grievances regard the Panama staff at the airport and on the plane, the staff and services at O'Hare were top notch. Customs was extremely fast and efficient and everyone was friendly and did their jobs well. As far as the Panama airlines go, the food was okay, nothing special but not disgusting, and not all the flight attendants were unpleasant."
Cons: "The worst thing that happened was mean spirited security guards at the airport did a security check before allowing us to get to our gate. They forced us to dispose of a bottle of water that we had bought at that very airport. We were then quarantined into a waiting area with no seating and no access to other water, bathroom or food. Then on the plan we were offered beverages twice, so I was only able to get about six swallows of water from Panama to Chicago. Dehydration makes a plane ride a lot less healthy and comfortable. The staff was mostly unpleasant, the seats were really small and uncomfortable (more so than any other airplanes I've been aboard), and for some reasons they kept turning the main lights on and off, allowing us to sleep and then waking us all up for no good reason. Unbelievable."
Pros: "Flight was on time and crew was very friendly. Seating"
Cons: "Seating was in the back of the plane."
Pros: "everything was fine"
Pros: "Loved the FREE on-demand movies!"
Pros: "Empty flight, lots of room and space."
Cons: "Nothing- all was great"
Cons: "Better customer service with drinks and friendliness of crew"
Cons: "A/C was too cold. We paid for Coach Plus but it doesn’t provide benefits equal to other airlines, such as free checked bag and priority boarding."
Cons: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Pros: "Orderly, quick, ontime boarding"
Cons: "Not being able to bring a carryon."
Cons: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Pros: "Got home alive,"
Cons: "loaded on flight THEN told there wasn't a pilot. Pilot got to work and announced we need fuel. Sat on airplane for two hours when we could have stayed in the terminal. You have had since Dec 17, 1903 to know that an airplane will not fly without a pilot and without fuel."
Pros: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Cons: "Seats do not recline"
Pros: "The roominess of the plane. Awesome."
Cons: "We were crammed in like sardines"
Pros: "Attendants were nice"
Cons: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Pros: "Crew ROCKED!"
Cons: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Cons: "It was boiling hot on this flight."
Pros: "Nice crew."
Cons: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Pros: "Custodian found us blankets and water"
Cons: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Pros: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Cons: "Forced to gate check rollerboard for no reason."
Cons: "Never made it to destination"
Cons: "Crew, timing"
Pros: "It was on time. An incident was handled well."
Cons: "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
Cons: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Pros: "Ok flight, no complaints"
Pros: "Captain was very friendly and took ownership of delay for United"
Cons: "Delays at newark due to President in area. Would rather of just been told of delay hours prior so I could have spent the extra time with my family. Apparently the delay was known about"
Pros: "Overall geeat"
Cons: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Pros: "It got me to where I was going."
Cons: "Had to pay extra for entertainment."
Pros: "Smooth flight and on time great customer service"
Pros: "Friendly staff, on time, small snack was good"
Cons: "Very little space in seat"
Pros: "The boarding agents were friendly and helpful. No problems, no real issues. My flight was delayed, the pilot made up for it in the air. I always have a great experience when flying United!"
Cons: "One of the flight attendants had a scowl on her face... not good when you're face to face with a plane full of people."
Cons: "My baggage was lost and after a long day that's the last thing you wanna hear....but someone delivered it to me 2 hours away first thing the next morning."
Pros: "Efficiency was great!"
Cons: "Seats somewhat uncomfortable."
Pros: "Nice seats and lots of space"
Cons: "Rude crew on board"
Pros: "I was impressed with the fact that our crew initiated an alternate route so we could actually get to RDU when things had been pretty dicey. Excellent flying and landing under difficult circumstances."
Pros: "Delayed bc of weather."
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Pros: "Good flight"
Cons: "Very small seats, no leg room."
Cons: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Pros: "Good just hate middle seat."
Cons: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Pros: "Good and frequent updates on delays and changes."
Cons: "No reasons for delays."
Cons: "The layover/ delay was bad and inconvenient."
Pros: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Cons: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Cons: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Pros: "The flight overall went fast - boarded, took off, landed within an hour."
Cons: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Cons: "flew delta on way down to liberia and they did not charge for any entertainment."
Pros: "Good crew Landed on time"
Cons: "Bumpy ride"
Pros: "I got home alive"
Cons: "Plane was late then crew member showed up late causeing further delay and another delay waiting for checked bags"
Cons: "Everything is amazing"
Pros: "On time flight"
Cons: "Less over charges on luggage a drink or a snack and nice flight attendants"
Cons: "It’s the next day already and my sister did not get home. She still stuck on Houston... now this garbage airline will fly her to Orlando and then Chicago. Hopefully... more 24 hours later of the time that she was suppose to be home. I will never use this airline again in my life. Atte: Nahum Escobar."
Pros: "There was not much to like. The flight was delayed 4 hours and we were never given an explanation why."
Cons: "The flight could have been on time."
Cons: "Seat extremely uncomfortable"
Cons: "Quick and easy flight and great price Normally I do Amtrak but that 5hr and $170 This was 45min and $80 What else do I need to say"
Cons: "Flight was delayed, then we were stuck on the plane for an hour, had to get off the plane, was told it would be an hour, then 5 minutes and back on the plane-only to sit there for another hour!! And we were refused any snacks or beverages-even when we said we would pay!"
Cons: "The crew could be less snotty"
Pros: "They fly directly and not scale, that is amazing. But they broke my suit case"
Cons: "Schedule and attention because Spirit are charging as the other airlines companies."
Pros: "never happened missed it because spirit was delayed."
Cons: "being on time."
Pros: "Flight was smooth, the crew were nice as well."
Cons: "No TV, dont offee anything conplimentary."
Cons: "Delayed 6 hours due to mechanical issues"
Cons: "Door being closed when I was about to get inside. I won’t be boarding spirit again!"
Pros: "The flight crew was good."
Cons: "Long flight delay with no explanation?!? This caused me to miss my connecting flight on another airline and pay for a hotel."
Cons: "I'm not sure how it's legal that spirit doesn't include the exit tax for a country when every single other airline does include it in their KAYAK posted price. There is literally a tax window in San Pedro Sulu, Honduras that says for "spirit airlines passengers" charging $47 per person that my family of 5 had to pay to get out of honduras. Continental would have been cheaper. The exit tax for a country is a required tax. Why is the tax included in the KAYAK posted continental price but not spirit? Only spirit airlines passengers had to pay it. That's messed up. Kayak should be more aware that prices they list aren't truly accurate as all the required taxes were not included. I'm not talking about baggage fees or meal fees or seat selection fees which aren't required if you don't want to pay it, I'm talking about a required tax to get back on the plane."
Cons: "Too expensive loggage"
Pros: "Because they are doing good job special the Airline Crew due to we arrived at the time acoording shedule"
Cons: "Delayed flight, I lost my connection to New Orleans because the baggage took much time to live"
Pros: "Free of charge water"
Cons: "The seats don't recline and are very uncomfortable. Plus I don't understand why I need to pay Airport Tax on the same bag I brought into Honduras. $46"
Pros: "Crew was friendly"
Cons: "Crew instruction too fast, very difficult to follow. Games were silly. Flight departing Ft. L left over 4 hrs late due to lack of crew."
Pros: "The crew was great"
Cons: "The boarding was delayed I can't believe is that this is the only airline that you have to pay for water and also my return flight the plant seat were much more comfortable then the plane going to Detroit"
Pros: "That the return flight actually occurred."
Cons: "Spirit cancelled the 6 am departure flight the night before at 11 pm. It cost me $100 extra dollars to book a different departure flight. Glad I was still awake to catch the cancellation. Then Spirit wouldn't give me a cup of water mid-flight; instead it charged me for a $3 bottle."
Pros: "The newer plane....first time I flew spirit it was a tiny plane"
Cons: "The extra expenses I had to pay for my seat and bag"
Pros: "on time smooth flight"
Pros: "The crew was nice. Smiling. About what, I have no idea."
Cons: "They charge you for every little thing. The seats do not recline not even one degree. To fly 5 hours to LA at a 90 degree angle without even a glass of water.... I will never fly this airline again. Ever!!!"
Pros: "Flight left on time, boarding process was great."
Cons: "I was threatened with hostility of 2 Spirit Crew members. I feel sick and disgusted with the treatment. I stood up to go to the bathroom, we were at cruising altitude. I turned to go to the back bathroom and was snapped at by a blonde female flight attendant. She said "SIR SIT DOWN". Without giving me 2 seconds to apologize, a 2nd tall male crew member barked, "WE WILL GET THE FAA TO FINE YOU RIGHT NOW IF YOU DON'T COMPLY". I felt hurt, and sat down immediately. I was in no way trying to be aggressive, rude, it was a pure honest mistake that the seatbelt sign was still on. I would have happily sat down and said sorry the first time but I was verbally attacked. During the flight, I overheard the female blonde pilot complaining personally about how she individually didn't like certain passengers for their nationalities. I can go into further detail as I have the names of the crew members."
Cons: "The plane hit the runway so hard that the oxygen masks came out of the ceiling. The comfort is horrible. There is absolutely no entertainment. And nothing is free. I'd rather drive to Orlando than fly ever again."
Pros: "The flight was on time and the boarding process was quick and efficient."
Cons: "I sat in the rear of the plane, near the flight attendants, who gossiped nonstop. They discussed their sex lives, salaries, and family problems. There were also several disparaging remarks made about passengers."
Pros: "As good as any airline, short layovers"
Cons: "Late night, red eye, flying but certainly cannot complain for the price."
Pros: "Everything worked flawlessly. No problems. Nice people."
Cons: "Not once did they offer drinks or even water. Their aircrafts are also very tightly confined and uncomfortable."
Pros: "Cheap Travel Price"
Cons: "Very Rude personnel towards an older lady (65+) Hidden Fees for Carry on Bag Super High Prices for flight lunches"
Pros: "Flights on time, personnel were courteous"
Cons: "Seats uncomfoetable"
Cons: "They "don't participate" in TSA pre-check, because somehow that's legal. Almost missed my outbound flight. Return flight was cancelled, and mercifully, I was able to transfer to American Airlines to get home only one day late."
Cons: "This airlines has the audacity of charging average prices for tickets and on top of that $40 for a carry-on, and $3 for any beverage or snack on the plane. NOTHING is complimentary, the seats don't even recline. Save yourself the pain and never fly spirit!"
Cons: "Horrible customer service. Cant get in touch with a rep who switched my name on the ticket because she thought my name was spelled right incorrectly. Had to stay on the line as I was put on hold numerous times for over 3 hours to figure out a simple solution. Website needs a functionality upgrade and information revamp. I would not book with Spirit again."
Pros: "On time on the arrival"
Cons: "Rude customers next to me 10 minutes late departing"
Cons: "I thought it ended up being very expensive. I paid for my ticket. then had to pay for baggage and seat assignments. I think I will pick a flight that has it all included next time."
Pros: "The flights were on time. The ONLY thing I liked!"
Cons: "I didn't like anything. Seats didn't recline, seats were worn out and felt a bar under my butt. No complimentary drink or snack. My tray table was broken. On my way to Boston I didn't have to pay for my carry on. Assumed the same for on my way home but I ended up having to pay $55. Never flying with them again. I should have stuck with Jet blue! Price Would have been cheaper AND I would have had drinks, snacks and a tv!"
Pros: "Flight left on time"
Cons: "The hidden charges. The seats were like lawn chairs. Who would like to fly for more than 30 minutes without being able to recline? Painful."
Pros: "Not much!!"
Cons: "Paying separate for everything?? Cancellation & always Delays. Will not fly Spirit again..heard many others Saying the same thing st the airport & on the plane"
Pros: "New and clean planes and EXCELLENT crew!"
Cons: "This is regarding my first leg of the trip (LGA-SAP). We boarded on time from NYC, but we were waiting inside the plane for almost 2 hours, I had to connect in Ft Lauderdale for my flight to SAP. I asked the crew to call florida and have them wait for me, as I would arrive 5mins past their departure. They didn't wait and I had to stay 24hrs in ft lauderdale, had to pay for hotel, transportation and food - ZERO compensation or apologies from spirit. WILL NOT fly with them again and will make sure I tell a lot of people about my experience."
Pros: "Great announcement from the entire flight crew, including the cockpit. The comfort is lacking as is the staffing of the ticket counter and gate. But once you're on the flight, you're good!"
Cons: "Not sure if airport staff is contracted, but their quality is poor and doesn't reflect the brand well."
Pros: "I chose Spirit's flights from a listing on Kayak. The flight APPEARED to be less expensive than others listed."
Cons: "I was furious to discover large additional charges after my nonrefundable fare was purchased. Having to pay an additional charge for a basic seat was an insult. Why wouldn't a basic seat be included in the ticket price? The ticket can't be used without one! Having flown on another airline a very few months ago with no charge for a carryon bag, HavING to not only pay for a single carryon, but pay more than the cost of checking the bag was infuriating. Findng additional charges for even a small soft drink during the flight simply added to the offensive sales practices. Having duly paid these fees, the extremely tight spacing of the seats allowed for absolutely no movement during the flight. Immovabe seat backs and cheap hard molded plastic seats did nothing to alleviate the feeling of disregard for customers. During and after the flight, I heard a steady stream of customers saying that they would never fly with this airline again."
Cons: "Everything, they flight attendents didn't even know where we were going and had to ask the pilot over the intercom."
Pros: "There was more room than the other plane."
Cons: "This was my first time flying an international flight. The attendant that was speaking over the intercom in Spanish could not be understood. I believe its really important to understand what information is being given. We were flying to DR which is a Spanish speaking country so it would make sense to have a fluent not just learning Spanish speaker attendant. When she passed out the customs paper for us to fill out she only gave me one. I later asked if I needed two and she said no. At the end of the flight the gentlemen sitting next to me informed me that I needed two papers. I had to wait for the whole plane to leave to ask for the paper I was missing. She said she assumed I was from Dr. When I asked her for a pen she said she only had one which was taken. Why did she only have one pen on an international flight?! When I asked if the paper needed to be filled out before I left the plane she said she didn't know. I do not understand if this is her job how she does not know this information. It was a frustrating experience."