At least Frontiet airlines boarded by zones as announced. Recent flights taken by me on another airlines leftmewith the impression that the passengers controlled the boarding process.
One of us had the last seat on the plane even though they were reserved almost a month ago. However we had signed up for basic economy so that was not a shock. What was a shock was that water was dripping from the top side track onto his lap and he had to use the provided brochures to redirect the dripping water. The steward said it was condensation and that was it. Also, since it was next to bathroom, the smell wasn't great and the small child screaming while waiting to get into the bathroom wasn't pleasant.
I didn't like anything about this flight. I will never fly this route again.
Crew began asking passengers to gate check their bags prior to boarding because of space constraints. Considering the previous leg of my journey, I thought I'd get ahead of the game and check my bag. I stood in line for 5 minutes watching the incompetent 3 person crew behind the desk fumble through whatever task they were doing to check another passenger's one bag. The next passenger brought his family's bags up to be checked, and while I was waiting, with all 3 of the crew having seen me standing in line for 5 minutes, allowed another woman and her family to walk right up to the counter, skipping me to check her bags while saying nothing. Unbelievably incompetent and poor service overall, one of the worst boarding experiences I've ever had.
The crew were friendly, considerate, and good at their jobs.
The 'best' part: Frontier tried to charge me $104 to correct a mistake in my name during the online check-in process! I called and the customer service person agreed to make the correction without charge but also verified that the company did initially post the charge.
In general, Frontier tries to charge for every conceivable aspect of a flight, including ANY seat you select (so you must decline to select any to avoid this) and the little snack bags on flights. Also, the first checked bag costs $35. Use with caution.
You new seats are horrible. I am not a heavy person and so depend on a seat to have cushioning. Your new seats are like sitting on a park bench--no make that--like being forced to sit on a wood plank. What were you thinking when you decided to put those into your plane?
Our plane had mechanical problems at a previous destination which caused a chain reaction of delays. We were supposed to depart at 11:59pm. We departed closer to 3am and arrived 3 and a half hours late. As I result I missed an appointment costing me $75. This is our second JetBlue flight this weekend, both of which had major delays and greatly hampered our trip.
I spent 11 hours at the airport waiting to fly out to Nantucket. The entire time we were told the flight wouldn't be canceled. At 12am it was finally canceled. By that time there was only 1 seat left the next day to Nantucket. My flight the next day was canceled as well.
The 1th. aircraft has an defekt, we have to go out and wait for 3 hrs. The second has already the same defekt, we wait again 2 hrs without new information and no service on the gate. Then it happened, we can go to the aircraft and flight to our destination. The aircraft seems to be a part of an museum, not a part of an modern airline. The next time, I will take the oceanic 0815, that will be better!:-)
Besides taking off late, the worst part was the new seats are the smallest ever. I could not sit without my knees jammed into the seat in front of me, and on both legs, Ithe seats were narrow that the people next to me and I were overlapping shoulders - that was a first.
Unless its flights in the future are significantly advantageous, United's losing my business. It's not worth saving a few bucks to me to be so uncomfortable.
I truly enjoyed the ride. The staff, ambiance and cleanliness of the plane was so inviting. I even enjoyed the safety presentation. Also, complementary wine makes everything better :-)
The flight was cancelled after a 3 hour delay. The next flight out was from a different airport, 14 hours later and with another connection. I would not have arrived home for another 28 hours.
I decided to rent a car and drive the 4.5 hours home instead. Processing the refund has been nearly impossible.
Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late.
The attendants at the check-in desk were great. The helped resolve all issues from passport information to overweight luggage. I wouldn't have made my flight if not for them
There were 3 different flights to my trip. The first flight I was served a small bag of cheeze its and a Coke. I had two flight changes with only one hour to get to the next terminal check-in and start loading. No time to eat. That one small bag of cheeze its had to last me for 20+ hours travel time. It was all I was served. Wish I'd received a little more info on my booking info that would have warned me to pack my own lunch
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