Nice crew; very friendly and helpful!
Pros: "Great crew"
Cons: "The plane was old and the seats were uncomfortable."
Pros: "To be honest, I liked everything."
Pros: "It was a quiet early morning flight that went smoothly."
Cons: "There could have been more leg room provided for the aisle seat passenger."
Pros: "Crew was thorough"
Cons: "Food choices"
Cons: "Great service. Wish we flew Alaska both ways instead of United ☹️"
Pros: "legs space."
Cons: "have a screen on each seat."
Pros: "Seat was good. Crew Service also was good"
Pros: "Crew was ok but didn’t really interact with passengers that much"
Cons: "Better boarding process"
Cons: "The menu was preordered. Yet on plane menu not available. The electrical outlet did not work in our row. No wifi over mexico"
Cons: "Alaska is usually good. Thanx"
Cons: "Person next to me was tobacco smoking! And he was really obese taking up 2 seats! Airline shouldnt have noticed it and took action!"
Pros: "I slept the whole way, so wouldn't know other than that they didn't bug me"
Cons: "First time on Alaska in 30 years, still impressed. The seat had plenty of leg room which is rare on other airlines."
Cons: "My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating"
Pros: "Short flight"
Cons: "Beware- They will sell you X class fares which do not come with a seat assignment. DO NOT BUY! You end up wasting time at the gate to get a seat."
Cons: "A little more food on the 4+ hour flight. Otherwise a great experience!!"
Cons: "Great flight back"
Cons: "Flight attendant was on phone rather than greeting customers as we deplaned."
Cons: "Really bumpy flight. And flight was late."
Pros: "Nothing I can think of at the moment."
Cons: "I didn't like anyt of it."
Pros: "Seats were decently comfy. Good entertainment selection."
Cons: "Delayed almost 2 hours"
Cons: "One of the flight attendants were rude."
Pros: "Excellent and courteous cabin crew. United Flight attendants are a surly bunch of weaponized employees that seem to so hate their jobs and/or their airline... but you all know that. Life is too short."
Pros: "The female attendant went above and beyond. She was kind, thorough, and helped make the flight the best I’ve been on with Alaska Airlines so far!"
Pros: "Movies were free"
Cons: "We were delayed for over three hours, then food was delayed after we not eating for hours and hours. The seats are the smallest seats I’ve ever sat in on a plane. Can barely fit a small carry on sized bag under the seat in front of me. Ran out of food less than half way through the flight. Offered zero compensation."
Pros: "Crew was very attentive and friendly yet they give you your space. I know there is no personal space in an aircraft however it felt like it. Great job."
Cons: "They cancelled my 5:30 pm flight and text me that they put me on a 6a.m. flight the next morning without offering me a hotel or anything. I had to make new arrangements myself and the only option was to fly out earlier in the day and lose a day of sightseeing and time with family that I made the trip for in the first place. I had to race to the airport to get there in time. It ruined our trip."
Pros: "The leg room in between seats is good and snacks are offered regularly."
Cons: "It was so cold but they don’t have any blankets, not even one that you can buy ."
Cons: "That there wasn’t anyone to meet us at the gate and we had to wait on the plane."
Pros: "The crew was very nice and apologetic that I couldn’t watch movies."
Cons: "Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight."
Pros: "Virgin plane, flight crew great"
Cons: "No headphones, no snacks. Tray tables not clean."
Cons: "There were no vegetarian/vegan options for meals. In 2018 it’s unnacceptable to have ZERO veggie options, especially on a flight to LA. Come on! I ended up having to pay for 2 meals that I could only eat parts of. And it took more than 1 HOUR for them to bring me these meals. I’ve never had to wait more than 5 mins for a meal, that I PAID for, to be delivered to my seat. I was starving, forced to waste money on meals I couldn’t fully eat AND had to wait over an HOUR to receive them. I am beyond disappointed."
Pros: "Seats, movie selection, drinks"
Cons: "No headphones available both ways and my AirPods don’t work with system. Flight attendants this leg were not so friendly."
Pros: "I didn’t know what to expect but I had an excellent trip. Enough leg room for a five hour flight. The entertainment was excellent, many choices of movies. No food was provided, you have to pay for any food or snack. You are given a cup of soda not the whole can. But I came prepared with food and drink. Overall, very good airline!"
Cons: "No food or snack are provided unless you purchase it!"
Cons: "We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC."
Cons: "Asked Flight Attendant for help she gave an attitude with a hissing sound pointed at the directed I need to go."
Pros: "Clean aircraft, friendly and professional crew"
Cons: "No headsets available for borrow or purchase on a 6-hour flight, extremely limited overhead bin space, seats did not recline"
Pros: "The crew is kind and I appreciated their service while flying"
Cons: "For my first time flying with them, you would hope that your luggage makes it to your final destination. Since it didn’t, many plans in Hancock had to be rearranged and my ride has to rearrange her schedule. Not to mention, I had to rearrange my schedule again just to pick it up at the airport the next day."
Pros: "Getting to where I needed to go"
Cons: "Stopping the plane to fuel at another airport understandable. But then you ran out of food for purchase on the first flight (I was sitting in the back). Then connecting at LAX was horrible. Everyone had connecting flights. Off the plane onto a bus. then through customs then shuffled outside with no guidance from employees. Finally I found someone to ask bc 15-20 people were around me in the same boat. Where the f do we go we wondered. The employee was insanely rude. I’m attentive and I listen. he was saying pay attention I told you go right blah blah blah. He was literally standing there with his arm out pointing right and never said a word to anyone. So once we figured out to go outside and right we had a stressful ten minute wal hoping we were going the right way. We were! We get to tsa and have to go through screening again. Which is insane bc we just got off a plane. The tsa agent told us this happens everyday with a smerk. On top of her attitude, her and the two other lazy ladies on her line were painfully slow. The other two lines went at least twice as fast(no exaggeration!) made it to gate 66 to find it was changed without notice to 63. Made the flight by two minutes or less sweating from running around!"
Cons: "Passenger next to me seated in the aisle seat had a seat belt extension and needed two seats. I was in the middle and had a very uncomfortable flight. His arms were on my side and fortunately my husband was in the window seat and I leaned into him the entire time. The mans wife was not next to him but across the aisle and I understand why! He also had very poor hygiene."
Cons: "Everthing they got delayed in L.A so that mess up or connecting flight to cebu come on now if we are able to wait for your crew why cant u wait for your paying customers for 10 mins more?"
Pros: "A Flight attendant went beyond the call of duty when she found me after I had returned to my seat. This was after I had walked to the rear of the acft to work out a bad cramp in my thigh. She provided me with a hot water bottle that did wonders in relieving the pain and stopped the cramp from returning."
Cons: "I don't like the fact that I didn't take the time to remember her name."
Pros: "Great crew and good service"
Cons: "Flight was late. Seats were small and cramped. At LAX, had to wait on board 20 minutes for bus to immigration. Then had to stand on bus for 15 minutes while drivers chatted outside. Immigration was a nightmare at LAX. Never again."
Cons: "I haven't flown a first class this poor ever. No blankets, we were not offered drinks until we were at cruising altitude, no magazines, felt very dirty and unkept. Food was less than desirable. Alaska needs to improve their overall service and cabins."
Pros: "Direct flight from DCA to LAX"
Cons: "No easy way to watch movies on long flight, delayed departure and arrival."
Cons: "It was a 6 hour flight with no meal provided, only two small cookies. It was an evening flight."
Pros: "First time able to fly direct to Havana. Flight was underbooked, so had the chance to have a whole row for myself. Food for purchase options good. Free wifi for T-mobile customers and plugs to charge devices a plus."
Cons: "Nobody could tell me in advance to which terminal in Havana was the flight arriving. It goes to terminal 2, which is a smaller and ugly place. Especially returning, not many options to buy last minute things, and while there is wifi, they were not selling the cards!"
Pros: "Check in was very smooth and stress free. There was a representative available to assist with printing our bag tag and getting our agricultural tag for our bags. Boarding and take off were on time and arrival was early. The only negative is that my wife and I were unable to sit together on the flight. That being said we are impressed enough to consider becoming members of Alaskan Airlines."
Pros: "My flights arrived early on both ends of a round trip—loved it! Plus, it was great having more leg room than the average airline offers. I'm over 6 feet tall. Leg room is a VERY big deal for folks like me."
Cons: "On the return trip, my plane taxied on the runway for over 30 minutes due to a conga line. As a result, an early arrival pretty much became an on-time arrival, so I'll give Alaska the benefit of the doubt."
The plane although very old it was very comfortable i went to the bathroom and the sink was clogged and nobody had realized that it was the boarding process although very mindful of passenger needs is inadequate. I do not understand why they bother serving anything for such a short flight but since they make the effort to give you something just have a basket with chips pretzels miniature cookies etc it takes the same amount of time
The crew was great. More room would be appreciated
On time, fast service, friendly crew spacious airplane
Very quick process, clean, professional, and a fair price
Everything was veré we’ll organized.
We were surprised and appreciative when they served tasty meals, We did have two flights change unexpectedly, but it had minimal impact on our trip.
The flight attendant never came back to ask if we needed anything Flight crew should update passengers about weather
Everyone was very nice! Thank you!
Both flights were an hour late.
Over 30 minutes to get to the gate after landing.
Cons: "Waive change fees"
Cons: "Better baggage delivery. Took longer waiting for baggage than actually flight time."
Pros: "Free entertainment. Complimentary food"
Cons: "More leg room"
Pros: "Most everything was great - crew was super friendly, seats were comfortable, flight was nice and smooth."
Cons: "Seemed odd to a lot of my friends (who were also on the flight) that there was no WiFi on the plane, and it was disappointing that there was literally zero free entertainment."
Pros: "Amazing crew"
Cons: "Such a long flight hope the food"
Pros: "It was easy and smooth"
Pros: "The crew was on the money. Seats."
Cons: "More leg space or rather space when people in front recline their seats. Less crying babies"
Pros: "Quick and solid flight"
Cons: "Would be nice to be able to switch to an earlier flight if not sold out"
Pros: "On time, nice crew"
Pros: "Jesse helped me get my seats, very fun and friendly!"
Pros: "Up and down with just enough time for a drink of water"
Pros: "Flight attendants were pleasant."
Cons: "Customer service representatives were rude and unhelpful."
Pros: "On time and excellent service."
Pros: "Short, sweet and the service on board was super nice"
Cons: "Nothing at all wrong this flight is to short to complane"
Pros: "On time and great service.."
Pros: "Quick smooth efficient every step from boarding to landing"
Cons: "The online system made my KTN a frequent flyer number and would not let me fix. The check in counter took care of it but there is a glitch in the system not accepting ktn it said it had to be all numbers and ktn is a mix of numbers and letters"
Pros: "Courteous, friendly and on time - good price"
Cons: "Cold and charge $10 for a blanket"
Pros: "thanks for serving POG on your flight!"
Pros: "i was able o do the mongoose gig at the airport. At the same time, can late at the terminal, yet made the flight over all."
Cons: "I had a mid transit on Maui. Getting the boarding pass reiisued was easier than aniticipate.."
Pros: "Flight was safe and generally comfortable. Staff was kind and helpful. Baggage was available for pickup ver quickly."
Cons: "Baggage looked dirty at pickup, so something was probably on one of the conveyors to cause this. Flight was a little late, but not a significant issue."
Pros: "Great flight, on time"
Pros: "The juice offered for the short flight was welcome."
Cons: "Traveling partner did not have a seat assigned at check in, and even though we got to the gate an hour before boarding and asked to be able to sit together, either they forgot or were unable to make it happen. Seats assigned at checkin seem standard now, so not having one is unsettling."
Pros: "It is a 25 minute flight. It takes about 45 minutes of standing in line and shuffling around the overhead luggage before the flight takes off. So the flight is late. And gets to Kahului more than a half hour late. Then it takes 45 minutes to get the luggage. And since there is really no competition, Hawaiian Airlines couldn’t care less."
Pros: "great basic intra-island transport"
Cons: "Overall front counter customer service is terrible."
Pros: "We had 1 hour delays on 1st departure and 2.5 hours delay on second. the seats are ex-termly uncomfortable."
Pros: "Service, movies are numer one"
Cons: "Nothing to not like on this flight"
Cons: "We got to Honolulu after a 9 hour flight and we had a 2 hour layover befor our flight to Kahului, we noticed a flight that was leaving in 20 minutes so we asked if we could get on it, they wanted to charge 30.00 each, I think for the locals they should just do it, we are already being charged big bucks."
Pros: "The staff at the terminal and on the plane were awesome!! The plane was roomy compared to the bigger airlines. Didn't feel like I was in a sardine can. Would HIGHLY recommend this airline!"
Pros: "Online check in, no luggage, mobile boarding passes, boarded quickly and took off immediately LOL! Ideal flight!"
Pros: "that it was quick"
Cons: "seats are not that comfortable"
Pros: "Nothing really."
Cons: "There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay."
Pros: "I would have liked to receive email confirmation of my flight like American Airlines has."
Pros: "Flight crew was friendly."
Cons: "Staff at the first class check-in counter show a lack of urgency and an unwillingness to help you. Boarding staff was rude and disorganized."
Pros: "Hawaiian staff at the airport gate were great."
Pros: "The crew and the food"
Pros: "Boarding and other process was straightforward"
Cons: "Charged extra for luggage"
The airport needs to have some type of shuttle for passengers who have to make connecting flights between Hawaiian Airlines & Delta for example. I’m 65 & my sister who was with me is 70, lugging our luggage from one end of the airport to the other was extremely difficult.
Cons: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Pros: "When I asked for a seat change the crew was very accommodating"
Cons: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge."
Cons: "Very uncomfortable. Seats very close together for a flight that lasts over 5 hours."
Pros: "Boarded quickly and we made up plenty of time when we were only 15 mins late for take off."
Cons: "Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "The crew are very nice on both flights and they were very courteous the seats.T"
Cons: "The seats were not that comfortable."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seats diddn't recline - often ignored by flight crew."
Pros: "Everything was fine other then seating assignment"
Cons: "I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle."
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "The flight got delayed by 3 hours or more. I missed my flight from LA to FL"
Pros: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff"
Cons: "Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault."
Pros: "Unlimited snacks and drinks..."
Cons: "The mediocre upgrade."
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!"
Cons: "The entertainment was a bonus! Made the flight go by faster."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "1st class service was excellent."
Cons: "The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot."
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Cons: "Seats not so comfortable."
Pros: "Great crew"
Cons: "Free wifi, free upgrade to first class"
Cons: "Old plane. No seatback entertainment available in plane."
Pros: "Nice crew. Very smooth flight."
Pros: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
Cons: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
Pros: "Smallest seats of any airline I've recently traveled on"
Cons: "almost an hour late - and no explanation. First class was about equal to Jet Blue regular class but without seat power."
Pros: "Comfortable seats, nice crew, decent entertainment."
Cons: "salt free option for snacks; flight could have not been delayed but that’s not the flight crew’s fault. winds at sfo caused us to delay our takeoff"
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Entertainment system was up to date with personal screens."
Cons: "Flight was delayed by an hour. The new departure time was moved twice after we were already invited for boarding. Attendants failed to communicate new times or make any announcements absolutely whatsoever. Just stood in line to board for almost an hour."
Pros: "Flight attendants actually seemed to care about what they were doing. Seats were pretty comfy for once."
Cons: "Flight delayed with no explanation or apologies. Putting two and two together from the airport monitors it looks like they had to swap planes due to a scheduling or maintenance issue. Just another chapter in the neverending saga of delayed American airlines flights"
Cons: "Because they canceled my flight and i had to buy another ticket for 380$ and after that I realized my chair was available and i took a picture. It was really bad and i never choose again American Airlines."
Cons: "the connection time between flights was NOT adequate especially considering I had to go through customs! AA did page me and had a representative (I think his name was Brian) waiting for me to help me get to my connection. He gave me a bright red/orange tag. I still hit some barriers. I was stopped in security and my carry on was put aside to be searched. It sat and sat . I explained to the man I had to go. He said he was working alone, so I had to wait. I was ready to leave it and just run to catch the flight, but the security man said I wasn't allowed to do that. He finally called someone else to search my bag (nothing found) I did make it...barely!"
Cons: "no inflight entertainment no outlets"
Pros: "The entertainment selection was pretty goid"
Cons: "They made a horrible mistake by getting the bag count or weight wrong and we had to go back to the gate and it cost us 2 1/2 hours."
Cons: "Tight connection! The airlines need to Realize that a 2 hour layover is NOT enough when you have to go through immigration, customs, and security before making your next flight!"
Pros: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
Cons: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."
Pros: "Flight had very few people on it so everyone could stretch out for the 6 hour flight."
Cons: "The original flight turned around 45 minutes in and I missed my connecting flight. AA refused to try and get me on another flight the same day so I could make it to Sydney on the original day I was supposed to land. We waited 2/3 hours to board a whole new flight, and AA hardly compensated. If anything they should’ve provided a meal at least instead of a bag of pretzels. Flight crew seemed very inconvenienced and it showed."
Pros: "Flexibility and helpfulness of staff."
Cons: "I no longer fit in the seats because they keep shrinking the pitch"
Pros: "The boarding process was ok."
Cons: "The entertainment system failed again."
Pros: "Staff is friendly and helpful, great attitudes"
Cons: "My initial flight time was changed to a longer layover for some reason. Which.. spending 6 hours in an airport is just not ideal"
Cons: "No personal TV for entertainment"
Pros: "The boarding was done well"
Cons: "This was a 6 hour flight so American could at least have offered a better choice of in flight food purchases"
Pros: "Landed early"
Cons: "The seats were not as good as the ones on my BA flight to Heathrow and then Rome. Also, cross country flight but no in flight entertainment. Arrived early in PHL and American would not let me move up to an earlier PHL-SFO flight since it was a code share booked with BA. Should not be my fault as when booking it indicated all four of my flights were with BA. Once booked it indicated the return flights were code share with AA. American should have allowed me on the earlier flight. That would have opened a seat on the scheduled flight which had people waiting on standby."
Cons: "Seats were quite uncomfortable, there was no entertainment options, there was no way to charge any electronic devices because the plane was so old, which meant I almost wasn't able to catch a ride home after the flight. For a cross-country flight, I would expect a better experience."
Pros: "I really enjoyed the movies on this flight and they had us change to better seats before we took off"
Pros: "The flight crew was great and it was a very smooth landing."
Cons: "Had to pay extra for seats so we could sit together, near the front of the plane (not really, and no bathroom nearby, very small seats with zero legroom). we were delayed twice (40m then 1h10m) then told to go to a different terminal because now our flight WAS leaving on time! so we hauled over there only to be delayed again several times. we know it was a weather thing, but just wish there was more accurate info about when we would actually take off. seats on outgoing flight from SFO to CLT were GREAT, very roomy, comfortable. Coming back- not so much."
Cons: "I didn't get ANY flight status reports until I had arrived and was at my destination for the night!! American did a fine job. I got updates TODAY on my flight and baggage claim for yesterdays flight form you!!! Your service sucked balls!!"
Cons: "Before I booked the flight I noticed it was only on time 53% of the time. True to that number we were delayed almost an hour before takeoff. Why schedule fights so close if almost half the time it's delayed? Something needs to change."
Pros: "The entertainment was a new release movie - liked that. The food was okay."
Cons: "Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!"
Pros: "Pilot did a great job coming into SFO airport. Had to abort landing and do it again."
Cons: "Unless we slept through it, no food or snack was served. It was a 6+ hour flight. I was awake for water and soda offerings but not even nuts. To be fair, I may have been asleep but I woke up every time a drink was offered. We came from a connecting international flight with no time to get a meal. We grabbed a bagel as we rushed through the airport. I didn't pick the flight so we couldn't have more time."
Pros: "Good communication"
Cons: "I don't understand why you boarded the flight when it seemed you knew there would be a delay to take off to SFO. We boarded only to learn we would sit at the gate for 30 min and the wait on the tarmac for anothe 40. Why not just delay the flight an board an hour later? It would have been a lot more comfortable in the terminal."
Cons: "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
Cons: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Cons: "They canceled my ticket for no reason"
Pros: "The snacks are good and the seats are fairly comfortable. The entertainment options were nice too."
Cons: "But paying $8 for 30 mins of Wi-Fi is just outrageous. I did not, and will not ever pay that much for internet service. Additionally, my bag was asked to be checked at the gate. Mind you, my bag was a Airline Compliant design, that fit into the overhead bin sideways on the same sized plane going out to Chicago. If the flight were full, I would understand them being cautious about space, but the plane was barely over half full. It was just an annoying inconvenience."
Cons: "Sits were not comfortable."
Pros: "I loved that the on demand movies were free! The time went by so fast!"
Cons: "I didn't like that it said Alaska Airlines but it was really American so I ran 4 terminals and had to go through agricultural inspection twice. The guy at the counter didn't want me to check in my bag because it was 58 mins before my flight. The lady at the station really helped me and let me check my bag."
Cons: "My flight was delayed for 3 hours and they where rude about my flight being delayed"
Pros: "Routine flight. No issues on time departure and arrival"
Cons: "Paid extra for exit row seats, felt they were not worth the extra money. The extra legroom was great but the armrest did it move and I felt like I was sitting in a box."
Pros: "The crew was able to seat my husband and I together at the last minute as my husband has mobility issures"
Cons: "The crew seemed like they could care less about the passengers. Choice of either one snack bag of pretzels or a biscotti ~ very minimal. No headphones were offered for the movies."
Cons: "The wifi did not work and we were not offered any food, and the beverage choice was only water or coffee. Very old plane with broken seats."
Cons: "As I mentioned in my last comment I was seated at the back of the plane on over four and a half hour flight by the time the food got to me they had ran out that I mention that I'm a diabetic with high blood pressure so I have to sit and suffer for over 3 hours will never ever fly American again"
Cons: "The plane was freezing and made me very uncomfortable! I asked the flight attendant for a blanket and she told me no. Even though I saw some in first class.... I would have purchased one. It was very hard for me to fall asleep because of how cold I was. Comfort is one of the main things I expect in a 4 plus hour flight."
Pros: "Things went ok"
Cons: "The plane was old"
Pros: "There was no warning until departure time that flight was delayed for two hour. Some other american flights were delayed much as four hour or more."
Cons: "Three separate delays before boarding (boarded three hours late), then another 45 minute delay after boarding to "recalculate" due to fuel burned while sitting at gate, then nonstop announcements and dinging for the 30 minutes during & after takeoff, no screens or outlets, old and uncomfortable seats"
Pros: "The flight from Honolulu to San Francisco was great! Staff was amazing. Trip was smooth and very enjoyable."
Cons: "The flight from San Francisco to Washington was horrible. Terribly overcrowded and i wasn’t offered a thing until 40 minutes till landing. Then the flight from Washington to Chattanooga was delayed over 2 hours. Which i understand safety comes first but it made for a very long two day trip back from Hawaii."
Cons: "United treats people poorly, has poor customer service and doesn’t do anything about complaints."
Pros: "The crew was so friendly and accommodating."
Cons: "On my San Francisco to Panama City flight my vegetarian meal was not there. It wasn't a big deal in the end because I slept through most of the flight. I do find it odd though that on all of the other legs of my trip I had my vegetarian meals."
Pros: "Smooth flight no delays"
Cons: "Seats uncomfortable and plane too cold. United plane seats are the worst!"
Pros: "United Airlines kept changing our flights and seating assignments even though we paid for 2 round trip tickets 4 months in advance. The ticket agents at the gate were very helpful in making sure my companion and I could get seats together."
Cons: "Our luggage got left behind in Chicago. The luggage finally arrived at our destination 5 hours after we did."
Pros: "The crew was good, the landing was fantastic, enjoyed the entertainment options."
Cons: "The space of the seats are tough, we were cramped and in tight quarters."
Pros: "Crew kept us informed about delay"
Cons: "Deplaning slow"
Cons: "Can’t get an update on lost bags really poor service"
Pros: "Large plane, quiet ride."
Cons: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."
Pros: "I like the price"
Cons: "The seats isn’t made for a big person which is my main complain for ALL Airlines. The charger for my phone wasn’t a USB charger"
Pros: "Amazing flight amazing service."
Cons: "Nothing everything was amazing."
Pros: "On time"
Cons: "Extremely crowded, uncomfortably so"
Pros: "Boarding goes quick, nice seats in economy comfort"
Cons: "No free food besides pretzels on an almost 8 hour flight. Any decent seat is an upchaege to economy plus. WiFi slow, only can access entertainment if you have app download on phone."
Pros: "The burger I bought was good."
Cons: "I had to pay for food on a 6 hour flight."
Pros: "I liked when the attendant got an attitude with me when asked her if she had a trash bag but ignored what I asked to tell me to put up my table when I was already in the process of closing it."
Cons: "Overall just everything with my flight. The rudeness, discomfort. Just ridiculous! Can’t forget about the fact I couldn’t even buy WiFi so it was a really bring 5 hour flight."
Pros: "That I didn't get dragged off the plane and I landed alive."
Cons: "Everything else."
Pros: "The landing."
Cons: "First leg of my journey was delayed, so it was crazy connecting to my second United flight to Vegas. Poor service overnight."
Cons: "My new luggage was mishandled so poorly that the bottom wheel assembly snapped in two and there is a puncture hole about an inch long in a different area of the bag. The bag is also very dirty. When I brought it to the counter I was told "Minor tears and wheels are not covered" and that I could "...make a homeowner's insurance claim." Not even an apology."
Pros: "Love the little blanket. I think people who take the red-eye realize It will just be dozing, that no real sleep is possible."
Cons: "Like I said earlier, coffee in any form would have been greatly appreciated."
Cons: "Your employees are all RUDE !!!"
Pros: "*Sat in Economy Plus so had a good amount of room"
Cons: "*Ran out of overhead bin space early on. *The inflight entertainment worked for about 15 minutes and wouldn't work anymore."
Cons: "Change of seat w/o any notification."
Pros: "If it weren't for the great staff, I'd give this flight a 1."
Cons: "The new seats only give the illusion of reclining. There isn't enough space to comfortably lean forward. I thought I'd be sleeping through this flight, however there was absolutely no way to get comfortable. I didn't go to SFO , I was redirected to LAX."
Pros: "I enjoyed the amount of space I had. (I was in an exit row.)"
Cons: "The crew and staff of united in general seemed to really be unhappy with their jobs. The flight crew seemed very unpleasant."
Pros: "The flight arrived ahead of schedule."
Cons: "- United's entertainment system was not working again. The system was completely down. The plug-in power was also down. - Boarding was delayed because there were no crew members willing to help passengers figure out how to load the overhead bins."
Cons: "Noise level, couldn't use my light as it kept children up behind me and the guy next to me. Had to purchase food if desired."
Pros: "I was in comfort plus so I had more leg room but in middle seat."
Cons: "Being in middle seat Stewards rude Everything (food and snacks, enertainment- wifi wasn't working so we couldn't view on our personal devices) needed to be purchased. Even delta and Hawaiian airlines give free meals. Didn't get seat assignment till I got to gate. Not allowed to say if I wanted window or aisle seat."
Pros: "Crew was very friendly"
Cons: "Having to wait"
Pros: "I was able to get an aisle seat"
Cons: "The pain in my ears"
Cons: "The most rude staff I've ever encountered, at least at the HNL airport. Movies didn't work"
Cons: "i paid to upgrade to economy plus, and was seated in the busiest door traffic area near the bathroom next to an obese man whose body literally melted over into my seat. it was the red eye and i slept only 5 minutes! also the flight attendant kept storming by back and forth for the entire flight, which made it absolutely impossible to fall asleep."
Cons: "Late flight bad food. Poor mannered employees and patrons"
Pros: "Everything was good"
Pros: "Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable."
Cons: "No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have."
Pros: "First class trip all the way loved it will fly again to Oahu if it's first class again"
Cons: "Again the entertainment did not work"
Pros: "Smooth flying. The pilot did a good job. 1"
Cons: "1. At checkin, the counter person wanted to charge us for a bassinet! We've had over 40 flights in 13 months and this is the first time any checkin person tried to charge for the bassinet. 2. My daughter was sleeping on my lap so I couldn't get up. I repeatedly pressed the call button for a tissue. They didn't come until the cart came. She refused to give me a tissue and told me to get some from the bathroom. Clearly, I couldn't get up bc of my sleeping baby. Finally another flight attendant gave me some when she gave me a glass of water."
Cons: "Flight was delayed several times due to no pilot"
Pros: "arrived on time, newer aircraft"
Pros: "Overall, the plane seemed newer and was very comfortable."
Cons: "The boarding process was a little disorganized, but being in group 5, it didn't really affect me too much. The crew on board did their job, but they could check on the passengers a little bit more and possibly pass out water or refills to drinks."
Cons: "No wifi or satellite TV while over water. You still have to pay for entertainment though on American and other airlines it's now free."
Cons: "Uncomfortable seats."
Pros: "The staff tried hard to be nice and we got to San Fran safe."
Cons: "The flight being delayed and my liggage getting lost."
Pros: "The lady at the gate did everything she could to get my wife and I seats next to each other. Very kind and polite woman at HNL."
Cons: "The seats are very uncomfortable and no leg space at all. Paid the price of a meal at a restaurant for a box of snacks on the plane. Food grossly overpriced."