Very crowded and the economy seats were the smallest and with the least legroom I have ever experienced. Cabin staff were excellent although the food service was chaotic as they were being each person their food individually instead of from the wagon.
The crew were efficient. The pilots seemed professional. It was a bit chilly in our seats. The sheet provided weren’t very helpful.
The Boarding process was great. Particularly since my wife and I require assistance. The flight attendants were amazing. We travel frequently; they honestly were a cut above. 😀
the crew cancel the morning service due to the weather. Then the flight got deverted to Nashville . we were on the ground for over two hours the only gave us water once... no food or any snacks.... the crew should have handled better and offered something to passengers.
Plenty of leg room, temperature was great and staff was excellent. Would do it more often.
Delay in SLC jammed us up in Chicago. Got caught up in rush hour traffic
Passengers need to check in big baggage instead of bringing on the plane. That cause inconvenience for everyone. Otherwise flight was good.
Your crew could maybe answer the call bell at least one of the times I pressed it. I pressed it first time with 2.5 hours left in our flight bc my partner was hungry and wanted a sandwich. We finally got the sandwich with 40 mins left in the flight.
Standard economy seats on Deltas 767 were better than Alaska premium seats on their 737 MAX9; more legroom, wider seats. Entertainment was great, no ipad or phone required. Could have included a meal service.
Delta flights are great. Easy boarding, friendly crew, great entertainment system. The food/snack choices could be a little better, especially on 4+ hour flights, but still better than most other airlines.
The flight itself was ok but delayed take off meant that service was also delayed once in the air and it was a long time before the lights in the cabin were turned off. The food was pretty poor, which was disappointing for Virgin. Particularly breakfast which was a dry bagel with a pot of cream cheese. Economy sears were not comfortable despite us handing 3 seats between the two of us, I was unable to get comfortable and sleep. The entertainment was brilliant with a great selection and a very welcome addition was free high speed internet access for flying club members meaning I could stream video whilst in the air.
Food was okay. Seats were a bit cramped. In flight entertainment headphone socket didn't work on my seat. Wifi was great, so I was able to stream on my iPad
Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.
Check in at the desk was very slow pus Security, although not Virgin issue at JFK was a nightmare. 50 minuet wait no time to explore airport and get last minuet gifts. total wait 1.5hours
Great staff great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
Good overall. Cannot fault the airlines. I have had better entertainment systems before ie ice in Emirates but it was not too bad. Food was decent and staff were friendly.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
My flight from Honolulu (UA 1221) was on a very old 757, no video monitors anywhere. If you wanted to watch a movie, you needed to do so using the United app on one’s phone. WiFi was $8 for Mileage Plus members; I demurred, choosing to spend my time reading a novel using the Kindle app on my Samsung S26. The meal was okay … Breakfast on any domestic airline is so-so as a rule and this one was no exception. The best part of the meal was the fruit plate and the warm croissant. The highlight: The flight left on time and arrived early.
Excellent flight. On time. Great staff. Clean and crisp cabin.
This was an overnight flight, and in the morning they did know coffee service. How you can throw passengers in a San Francisco airport at 5:40 a.m. in the morning and not giving them Coffee is a crime.
They told us yesterday APR21st that they were cleaning the plane and we got delayed. After that they said they didn't had any crew for the flight so they cancelled the flight till next day.
Packed in plane small uncomfortable seats elbow to elbow nobody wants to be in that situation for the money they paid
Overall, the flight was good. Lounge access should be with all business class tickets.
Horrible service no Wi-Fi connection on both leg of the flight and they are refusing to fix bad service
Both the WIFI and entertainment did not work for 2.5h
Flight arrived 30 min early and bag was waiting at the baggage pickup. United Club HNL was one of the nicest in the system
My overall experience with British Airways was good. The cabin crew were friendly and helpful, and the flight was comfortable. The food was average and could be improved, but overall, I had a pleasant experience.
The worst seat in any business class. Food are worst then economy class.
We did not fly on American Airlines from Chicago to London. We were rebooked on British Airways (by American Airlines) and our luggage was left behind. A full day delay and lost luggage.
Everything was fine except they changed the gate number and we ended up running all over LAX because of it.
I had to buy another ticket and you haven't reimburse me for it.
The screens were inoperable for movies and such, but everything else was just fine
Boarding gate in Honolulu was staffed with a great clerk with a soothing voice despite the flight delay of over an hour. Flight attendants in the plane were all grumpy, not pleasant looking bunch. Their sour attitude showed throughout the flight. Inly able to get a select few movies started. Most of the movie links in the “free entertainment” did not work.
Plane, flight, crew, captain were all great. The first flight had a Chipotle box lunch...delicious. this return flight not as tasty, but filling.
RE Food: Wish there was a choice for No Rating. Flew from Honolulu to Los Angeles on a Red-Eye flight (11:00 pm to 7:30 am). Other than a package of cookies with a beverage choice offered soon after take-off, and a beverage choice shortly before landing, no other food choices were offered. Everyone slept or rested for most of the trip. Nothing to rate. RE Entertainment: Everyone was sleeping most of the flight. Only saw one passenger watch about 30 minutes of entertainment on his iPad. I never attempted to access any entertainment options.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
I really enjoyed the flight…and food and the hospitality but didn’t get the food I requested for.
The plane was ancient, and its technology was in disrepair. None of the charging stations worked, and the screens were barely functioning.
It was my experience w Kayak that was negative. I’m never using kayak again
I washed attendant for assistance and she never got back to me. I asked her a second time and she said she would check. She never did. The flight was over an hour late taking off No food service was offered despite over 4 hours on the flight
I chose seating based on me being 6’3 and they changed planes I guess bc I got 2 random Seats that were middle and window and vert cramped and uncomfortable for a long flight….should have been able to get same seating just different aisle maybe especially since we picked them and weren’t random
Liked that our agent at check in changed our seats to allow us to have more space.
Boarding was seamless, crew were great. Less disruptions on the night flight would have improved the experience and turning off lights earlier.
My bags were lost. I waited in a line for 5 hours after I landed and got no resolution to the issue.
Easily one of the best flights I’ve ever taken. Worth it to upgrade slightly. Crew was phenomenal. Just wish the man sat next to me kept his shoes on. There should be a rule about that. But I wish I could take every flight with BA.
A/C temp. was way too cold during the flight.
