Boarding process was horribly handled. Food was inadequate. Stewardess was saccharine. Bathroom door didn’t shut completely. I was told this wasn’t an international flight and therefore no free alcohol. Aero Mexico flight to Mexico City had much better food, free alcohol and more attentive service personnel. Also delays because of equipment problems.
The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too.
Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service
They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac.
They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia..............
Sandwich for dinner
Crew was lovely. Attentive but not annoying.
Not until the cabin doors closed did I realize the plane didn't have an individual entertainment system.
The flight attendants were very nice and helpful
New airbus at least
Long boarding time, very long disembarking time. We were told we had to check our bags at the gate when we found there to be enough headroom above us for our bags after.
They went above and beyond to make my travel experience an enjoyable one.
That they are not more like them on other airline carriers.
Had no problems. Everything went smoothly thank God.
unfortunately I had a middle seat and the man sitting next to me was too large he was constantly in my space with his body, his arms resting on my chest it was a very uncomfortable flight.
I actually felt San Jose Del Cabo Airport was far more courteous and accommodating best at acknowledging us and asking if one needs help or if your okay. I realize this airport is far less busy but if was noticeable and notable. I also liked that the pilot announced we would be experiencing brief turbulence and described we will go up and down as if descending, so I was prepared and less stressed when I experienced exactly what pilot had described.
Our party of eight departed from gate 8 which was hidden behind a post and not in view unless one walked past passenger entry doors. Also passenger seated next to me had asked for a burger, flight attendant replied she was not sure if she could fulfill request and best to order 24 hour prior to flight. She came back with a burger that smelled super delish and I regret not having one myself but there wasn't any left. Maybe stock up or start marketing because I am still thinking about that aroma and appealing burger...
Flight left on time, arrived early. Great piloting, captain took off and landed smoothly, and there was significant wind. Impressive. Flight attendants were very friendly.
Alaska Airlines has been an excellent airline for many years. Being a Seattle native I have had a chance to use Alaska Airlines many times. All of the staff are friendly, professional and patient. The planes are modern and the flight crews the best.
Friendly and informative crew, best food of any airline.
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