I paid for WiFi but it never really worked. That was frustrating.
You need categories to note when food and entertainment are not available. Alaska's system would not update flight info on the board for this flight, so there was some confusion after deplaning from the previous flight as to which gate and depart time were accurate for this flight.
I flew Hawaiian Airlines three times during my trip. Each time, when we went to baggage claim, it took about 45 minutes to an hour to receive our luggage.
The kiosk was fast. I got in and got my baggage tag right away. There was a long lines at baggaged check in But it moved fast and checked my baggage with no problem. The flight was good. The flight attendants were very helpful, friendly and always smiling.
We were very late to take off, late exit plane, and luggage took a long time.
Short trip from Honolulu to Kauai. Not a major issue. Only concern was the drop off of the luggage for departure. Only one person handling all of the passengers. She was busting her butt.
I love the flight ✈️ Hawaiian Airlines. All stuffs are fantastic members ♡ sweet hearts and families warm welcome 🙏 I have milage of Hawaiian Airlines members so get points .also I booked kayak agent got cheap price ! I satisfied flight with Hawaiian Airlines ♡ thank you
Good, but because I fly internationally I found the food and service lousy compared to European standards. You should include a regular small mean (and not a lousy sandwich) and ear phones. People who travel from Europe are not aware of limited services.
Confusing now Hawaiian and Alaskan have merged, hard to check in - they need to uncomplicated things.
I've never flied them before but liked them. Weather was bad so a little scarey but they did a great job landing.
Outdated equipment in disrepair, wifi inoperable. Broken seats, taped air vents, generally poor condition, the 717 showed its age and lack of upkeep.
My flight out of Baton Rouge to Atlanta was delayed by a half hour. This got us into Atlanta airport 30 minutes late. I ran through the airport to get to my connecting flight. As I approached the boarding gate, I saw the boarding door was still open and a passenger was being checked in. But when I got to the gate, the boarding agent told me they had already given away my seat and there were no empty seats on that flight. So I had to take a later flight. That has never happened to me before. Very frustrating.
Connection through Atlanta was difficult. Mechanical issue on plane caused a two hour delay. New gate was a mile away.
No WiFi. Comfort plus should have alcohol provided, crew only offered water or tea. Who the heck wants tea?
The flight was delayed and oversold. I volunteered to give up my seat for compensation. Thinking I could get a good night's sleep instead of arriving home at 2 am. It took over an hour to get the new reservation confirmed, three different gate attendants, and two red coats. It took even longer to confirm the overnight hotel, and when I arrived, the line was 45 minutes long, with two people checking in, and at least 15 people slowly, very slowly—no food except frozen convenience food, no coupon for food from airlines. Slept, headed back to the airport, and that flight had an equipment change and a gate change just as they were about to board. It took an additional hour to board as they cleaned the plane from storage.
There was no wifi available on this flight. And there were no screens, no onboard entertainment, no entertainment options at all. It was like travelling in the 1990s again, except without even a main screen for options. Seats, as usual, were tight and uncomfortable.
Good seat comfort ORF to ATL. Bad seat ATL to SEA (terrible lumbar support, hard, ouch)..
Because I was moved to an exit row, the snacks in economy comfort, the selection of snacks was better.
I upgraded to first. Quick and easy boarding. Comfortable seat with power and a nice IPA.
Probably not the fault of Delta but there was delay after delay after delay and I ended up getting home 4 hours later then I should have at 1:30 in the morning
I liked the Starlink WiFi but didn't like how they said they were the only airline to offer a free meal and it turns out to be just a standalone sandwich and then charge for snacks to go with it. Rather have the free snacks like Southwest, but have the option to purchase a decent meal for a 5+ hour flight.
Canceled my flight within 24 hours, causing me arriving home midnight. Will never book Hawaiian airlines anymore
I always love flying Hawaii and I have nothing to add
Flying with Hawaiian Airlines is a treat! They have the best crew, food and drinks! I’ve always enjoyed flying with Hawaiian Airlines and will continue to use them!
We decided to take our mom on vacation but we were worried how well she will do on the flight, she's a senior and required special accommodations such as transport chair since she can't stand for long periods. To our surprise my whole family was given priority boarding, my mom was given chair, we were not standing in line and were given seats in good area next to our mom. A+ experience!
Love you guys are so friendly and kind and wonderful
Ok but why they need to sell the ear buds?
Our flight was delayed, which I know things can happen. The bathrooms were dirty and a mess. It took over an hour to get our bags after the plane landed. Every flight was on the same 2 baggage claims. You would thing if we spent over 5 hours on a flight we would get more then a tiny bag of pretzels. The movie and tv choices were mid.
Pillows and blankets were nice since it was an overnight flight, but the seats should be larger and there should be more space between rows so we have more leg room.
I loved flying Hawaiian Air! We didn’t pay to sit together, but we were able to anyway. They had usb charging ports and even outlets in some seats. They served a hot sandwich that was not very good, but we were still pleasantly surprised. The staff was very nice. The seats really made my booty hurt but maybe I’m just not used to sitting so long. Also, the AC was really cold even though I was wearing pants, a hoodie, and a light blanket.
Unfortunately weather delayed our flight waiting for our plane to arrive and due to a little snow time was needed to deice the plane so departure was very delayed and I missed the connecting flight
Very good. Because of the delays with my previous flight, I missed my connection, but I was able to book another flight through the United app easily.
I wish there were outlets to charge my iPhone. The crew was great; we had a female pilot who was great with explaining what was happening and delays,
The flight crew where really good. Better then the crew from BNE to SFO
Delayed, toilets did not flush, pilot parked to far away from Gate
Was happy we finally got upgraded in 1st class. The seat getting old. The cushiness need some improvement.
Yet another flight in which beverage and snack service was skipped. Other that that, firmly mediocre. Landed early, to gate late due to congestion at the gates. Airline's fault or airports fault: unknown.
Miserable. They moved my seat, but canceled the next leg of my flight. I resolved the issue at my transfer, but that resulted in lost luggage that has taken days off my schedule with no resolution. Worse, they fail to interface effectively with Lufthansa, forcing me to bounce between two equally useless help desks. The apps are unable to handle the situation, the bag dropped off the tracker, and while the call centers are polite, they do not provide written information to assist with cross-airline communication.
left on time, reasonable boarding process arrived early luggage came out quickly
I like flying first class, and United has a nice one
