Find cheap flights from Honolulu to Oregon

Cons: Rude crew

Pros: Made the extended flight more comfortable
Cons: Stay clear of Diane who transferred from Columbus, OH and now works in the San Diego Airport. She targets anyone over 250 pounds and classifies them as oversized and will go through hell to charge the customer for an additional seat. Even when the plane is at half capacity.

Cons: First class seat broken wouldn’t recline. No food in first class? Cracker box not food.

Cons: if you touch a credit card with your gloves, you can’t then touch people’s FOOD!!! also, 6 hour flight; someone should tidy the bathroom; esp in the days of COVID!

Pros: Great crew
Cons: Frustrating having to wait over an hour to get to the gate

Pros: The boarding process was simple enough
Cons: The flight attendants weren’t the nicest. We weren’t greeted or sent off with thank you or smiles. The airline ruined my suitcase somehow. They broke 2 of the 4 wheels.

Pros: Flight was okay. More expensive than other airlines, but the only available flight I could get to align with my vacation time.
Cons: I was in the middle of the plane. They ran out of their signature meal before even getting to our row...and they still had over half the plane to go.

Pros: Crew was pleasant & solicitous. My seat had spacious legroom & was comfortable
Cons: Free movies

Pros: Crew was good,boarding was fine and unboarding as well.
Cons: A 6hr flight and you get one cup of soda or coffee,but water they come with like 3 time. Also you get one pack of cookies with 2 ginger snaps inside. No tv unless $10 or download their app thing.Even if night flight i would like more rounds with drink an more than snaps for $ of ticket!!!

Pros: Allowed some clearly intoxicated drunken (tourist, non-local) passenger to board, who proceeded to throw up. Got on my wife and some other passengers. All Alaska did was allow passenger to deplane while a clean-up crew spent over an hour de-grossing out the main cabin area. Unable to push back
Cons: Alaska should have allowed us to know the guy;s name, so we could sue him for the inconvenience. Alaska should have denied him boarding and sued him for the inconvenience/clean-up crew expense

Pros: The flight crew was excellent felt i could request anything without a problem.

Cons: This was an Alaska Airlines operated flight. The in flight entertainment system wifi kept making you relog in over and over, and on ios devices you had to keep hitting "cancel" and then "use without internet" to even get the damn thing to work in the first place.

Pros: Excellent all

Cons: Alaska is usually good. Thanx

Pros: The crew and seat were comfortable.I like Alaska airline.It was first time I used this airline.

Cons: My bag arrived with a huge gob of grease on it which ruined my shirt It also appeared to have been run over or dragged which damaged the strap and plastic buckle The bag also now has a hole in it The baggage service personnel were very friendly and accommodating

Cons: Premium charges to change seat First checked is $30

Pros: Crew was wonderful.
Cons: No complaints.

Pros: Seats had decent leg space.
Cons: Not the airline’s fault 100% but getting a bag checked in Honolulu was a nightmare. Kiosks didn’t turn on until 9:30a and no desk assistance until shortly thereafter then immediately overwhelmed by issues with the kiosks. Needed my full 4hrs transfer, everything took a very long time.

Pros: Crew was great!
Cons: Ran out of some food items. (I should have ordered what I want d when I checked in for my flight.)

Pros: Very faster arrived.
Cons: No meals.

Pros: The leg room in between seats is good and snacks are offered regularly.
Cons: It was so cold but they don’t have any blankets, not even one that you can buy .

Pros: The crew was very nice and apologetic that I couldn’t watch movies.
Cons: Would have loved to have a working headphone jack for the movies...5 1/2 hrs with no other entertainment makes for a very VERY long flight.

Pros: Nothing
Cons: We didn’t know that Alaska Airlines doesn’t have blankets for its passengers. We were not prepared, because this was our first time flying with Alaska Airlines. We were so cold during our flight from Honolulu to Washington DC.

Pros: I'm used to being spoiled by Hawaiian Airlines. By comparison to Alaska Airlines, Hawaiian is a lot warmer with customer service, they are more efficient, they give you a free meal for trans-pacific flights, and they give you a screen or full entertainment system (depending on what kind of airplane you get). Alaska Airlines, by contrast, is a lot more bare-bones. I hardly had any contact with the flight attendants (when I did, they were nice enough I suppose), there was no food on the flight unless you paid a good penny for it, the seats were pretty average, and there was nothing really to watch (not even a common screen for movies, and this was a trans-pacific flight). You had to order their entertainment iPads. So I pretty much slept. That said, both Alaska and Hawaiian have good prices. Alaska had better options for departure and arrival times.
Cons: The bare bones aspect (see other side).

Cons: They pack you in like sardines and we as customers are supposed to like this. The seating sucks, the leg room sucks. My Hawaiian flight was great, great customer service, seating and leg room was great. If I could have and should have flown Hawaiian instead of Alaska. I like Alaska Airlines but truely the plane I was on was old, crowded and hated the flight. Alaska could step up to the plate and provide a better experience. If I gauged my experience on Alaska through today's flight I would never fly them again. Really Alaska I know you can do better.

Pros: The crew was very kind and the in flight entertainment was perfect. I didn't have headphones so I was ready to purchase some, but Alaska gives them out for FREE. The seats were also one of the most comfortable (for coach standards) I've been in.
Cons: Not a huge deal but I'm one of those people who are alwayscold and got cold on the flight. Unfortunately they don't have blankets but I had a hoodie that flight attend got down for me that worked just fine. Also, no complimentary food, so just make sure to stock up before boarding.

Pros: Going through TSA was horrible!! Honolulu airport definitely needs more help to get people through the lines. We are both in our 70's and had to wait way to long of time to get through security!!!
Cons: The flight was good but when we landed at Sea-Tac airport, we had to wait 1 hour and 50 minutes to get to our gate!!! It was 2 hours before we got off the plane. We missed our Sea-Tac shuttle to take us to Oak Harbor and had to reschedule. We just made the next one and it cost us to reschedule. Thank goodness they had room for us on the next shuttle!!! Not very happy!!! It was no fault of the Alaska pilots or crew but the management of the airlines!!

Pros: I'm glad they successfully fixed the mechanical issue before we got into the air.
Cons: I do wish they would have checked the plane for the mechanical issue previous to boarding. The plane pulled away from the gate only to return to have its thrust reverser fixed when an error message had shown up. It would have been nice for that to have been handled before.

Pros: We upgraded to first class and it was amazing! The staff was very friendly and it was a perfect end to our honeymoon!

Pros: Good service was provided. Thank you.

Pros: The crew was great. The flight was basically beyond max capacity in terms of food & bathroom but they handled it well.
Cons: - Ran out of food. There were a lot of people asking to buy food but no food available. - Crazy lines to the bathroom -- the plane was probably too small for the number of people and the length of the flight?

Cons: Seats in coach are too narrow for extra large people, The guy next to me took part of my seat space as I am a small woman. Please, fix this problem!

Pros: Loved the fact they had shows that you could watch through your phone just connect with their internet, they were very nice and fast at giving drinks.
Cons: Plane was not the most comfortable, and super cold (could also be the fact I forgot my jacket and was wearing tank top) you have to download app to watch movies before actually watching them on plane. There's no way you can download app in airplane.

Pros: I like the fact that we can download the app and watch movies for free.
Cons: The food is not included. Even a snack.

Pros: The first-class flight attendants would sometimes help the main cabin passengers and were generally in a better attitude and much more helpful.
Cons: The plane was changed and my "Premium" seat was downgraded. The seats were uncomfortable and much too cramped. I paid $89 extra for premium seating, and when cancelled upon, was only offered a $25 credit for future travel plans. Since I cannot count on Alaska, I'm not sure how soon my "future," travel plans will be ...

Pros: How friendly and amazing the staff is
Cons: Nothing to complain about

Pros: I liked the fact that I could charge my mobile device in flight. I also liked the fact that there were allergy-sensitive menu choices. Menu prices were OK, about the same that I could buy from a restaurant in Honolulu.
Cons: I didn't know that in order to watch the entertainment, you need to download an app first. I also didn't know that you could reserve meals beforehand. Happily, that wasn't an issue; the only thing I was interested in eating was still available when they got to me, even tho I was sitting at the very back of the plane. The meal was not delicious.

Pros: -The tablet entertainment option was great since there was no inseat entertainment. The cost of of the tablet was cheap and allowed you access to everything, which is different from other airline a-la-carte purchasing of different entertainment. -Crew was great, food/beverage service was also great.
Cons: -At HNL there was poor signage to get from the rental car return to the airline. Once we got into the terminal it really wasn't clear if we should go left or right, We wound up asking an American employee where Alaska was. -After the checked bag agriculture inspection it was not clear that you go to the kiosks there right after the inspection. I think it partially wasn't clear because there were multiple large groups traveling with tons of luggage and you go straight to the kiosks and then back track to hand over your checked bag. The line for checking the bag vs needing help wasn't clear either. Luckily there were Alaska employee's there helping at the kiosks and with the bag checking so it did go smooth but could definitely be better.

Cons: The plane was late over hour and half. I have a tight schedule I am a mom, grandma and a head deaconess plus I see friends and the ill in the hospital. When I am late my schedule runs amuck. That is my time I cannot get back.!!!!

Pros: I like the options they provide for food and love the charging stations on the seats.
Cons: I found the aisle seats to be more uncomfortable than the inner seats. There was less room under the seat for baggage and feet and I got my elbow banged pretty bad by a cart (I had fallen asleep). I also think it is lame to be charged for basically everything but a drink and a cracker on a 5+ hour flight. We get nickle and dimed for everything. $10 for each food item, $10 for a movie screen (what happened to the good old days with free in flight movies?). We have to pay to check luggage ($25 bucks). We normally avoid flying if humanly possible because it is in general too much stress and too expensive but we prefer Southwest airlines if they will go to our destination. Bags are included with their tickets!

Pros: The flight was OK except that they ran out of food to sell and apparently you could order ahead of time but at least for us in the back of the plane was nothing left.

Pros: What did I like about my flight?...Not much! Was not allowed to pick seat assignment during reservations.Called two days before returning for seat assignment...Told must do at airport day of. Arrived at airport 6 hours early day of and was assigned 31F (only32rows) tried to change as I really wanted near front, isle seat... was turned down but guy and wife in line behind me changed thier's from back to row 6.... I endured 31F surrounded by sick coughing, sniffing, snotty nosed, sneezing people and crying children for next 6 hours...I've been back almost a week and just now feeling well enough to venture out...I will never travel Alaska airlines if they won't give me an acceptable seat assignment... Hawaiian Airlines trip there was wonderful!

Pros: Clean. Very good cheese and fruit plate. Safe and comfortable flight. I would fly Alaska again.
Cons: Video player battery would not charge in spite of being plugged in, so battery died about 30 minutes prior to landing. Attendant did not offer replacement or refund.

Cons: Not enough space for overhead.

Pros: Newer aircraft, adjustable headrests, plug in digital pad option, decent food, pleasant crew and commitment to arrive on time.
Cons: Departed late but the crew made up the time in the air and arrived on time.

Pros: They were able to switch me to a aisle seat last minute. Clean plane.
Cons: Female flight attendant ( don't know her name but she was wearing little eyeglasses,) was not very nice. I asked her what kind of juice she had and she grabbed the card from the seat in front of me and without saying a word stuck it in my face. Very impatient. she seem to be in a hurry so I was irritated and asked her to just give me a water. When I asked for water, she replied by saying "After all of that, that's all you want? ". Very unpleasant experience.

Pros: I always love the food in first class on Alaska. Great crew.
Cons: Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before.

Pros: I was able to sneak onto this flight thanks to the crew. I was booked for a later flight that day and got to the airport early enough to jump on a much earlier one. Those snack packs you sell are just amazing. I wish I had one right now!
Cons: I was stuck next to someone who stank already without having a bad problem with passing gas later in the flight, but that's not the airline's fault. Still, made the ride a bit rough for me. After a while I became less discreet about covering my nose.

Pros: I slept most the time and occasionally woke up to eat (you gonna pay FYI) and drinks (complimentary) not liquor Overall it was a pleasant flight...I ate...I went to sleep no issues but I was late to my plans in San Diego due to the delays...
Cons: Delayed on boarding and than delayed on landing...if you have an Apple iPad or phone you would've to download an app on the ground so before take off in order to watch movies while flying so basically I wasn't able to view any of the entertainment inflight because I didn't have the gogo app on my phone/ipad and my flight was at least 5 to 6 hr HI to San Diego...plus internet was unavailable throughout entire flight...woke up and first thing I saw was a flight attendant picking of her food from her teeth using her fingers not just for a few seconds but minutes and it didn't even phase her loll smh

Pros: Crew was very nice, it’s also nice to receive a warm meal.
Cons: Entertainment

Pros: Very good free food, which was very nice. Friendly, helpful attendants.
Cons: They had no earbuds so I couldn’t use the entertainment.

Cons: Food was very poor. No snacks.

Pros: Crew fine. No in cabin movies and super late prompts to download ap.
Cons: More gluten free options rather than chips and meat sticks

Pros: The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future.

Pros: Nothing to note
Cons: Seats were pretty uncomfortable and basic, crew had no idea what’s in the food they were handing out, there was no choice of what to eat except not to

Pros: The crew.
Cons: Comfort on a plane is always not so great.

Pros: The plane crew was excellent.
Cons: Honolulu boarding process confusing.

Pros: Food was okay
Cons: The airline nickel and dimed me like crazy. In flight entertainment was not included complementary. That is absurd for a 5+ hour flight. Blankets were $10. Etc.

Pros: Complimentary rum punch.
Cons: Didn’t know that we needed to download an app before the flight in order to have access to entertainment. Very slow baggage handling.

Pros: Everything was beautiful and great on return flight to PDX
Cons: Was so glad we were a full 2 hours early to very Busy airport checking in and dropping off golf clubs luggage. Friendly help just many people traveling Not really negative just warning not to be late

Pros: Extra comfort seats are nice
Cons: Breakfast food was all sugar, no substance. We were starving because we expected a meal, not a sugary snack

Pros: Nothing
Cons: 30 min after takeoff from HNL the flight was turned around and landed back at HNL. We deplaned and sat in the waiting area for the next 5 hours and 50 min until another plane was available for us.

Pros: I loved the crew! They were so happy and upbeat. They were attentive and very honest. I appreciate that because sometimes I feel like crew won't say what's really going on to a passenger for what ever reason. It's just a psychology I guess. Not the case here. The woman who waited on me was sympathetic to my diet and had empathy for me. She also gave me a little extra of something they had to ration when first doing diner service. I thought that was sweet. Happy about the blanket provided and pillow
Cons: Why on earth would you only offer one choice for a meal??? I don't eat chicken. I feel bad for all the vegetarians and vegans on that flight. Hawaii is a healthy place and should be represented in the meal on the plane. The food was bland and for someone to who doesn't eat a lot of meat it was very disappointing. Furthermore, the fact that there was NO movie on the way there and the in flight entertainment wouldn't work on my computer was really disappointing. Then on the way back I had to pay to watch!? I'm fuming about this. I HATE that airlines are doing this. It is greedy and gross.

Pros: Service
Cons: Liked everything

Pros: Entertainment was great. Crew was incredible
Cons: We were told a baggage belt had broke once we were all boarded in Honolulu. We sat on the plane for an hour in order for the crew to manually load luggage. Once we landed in San Diego around 11pm, the pilot informed us that the entire plane’s luggage indeed had NOT been loaded in that hour. Customer service informed us that shipment of our luggagewas not available until 2 days later or we could return back to the San Diego airport at Midnight the next day. The amount of costs my family have to incur due to this inconvenience between clothes, hygiene items and medicine is immense. Such a disappointment!

Pros: I had a great flight with Hawaiian. Food was great Movies were ok- I slept mostly Staff were friendly & polite I would always fly with them to Hawaii

Pros: I liked getting off the plane.

Cons: Same information as the above, Tried to change flight, and rebook, but could not get anyone to answer the phone. So had to book with another airline, so we can get home. So we paid twice to return home a day late. We would really like a credit or reimbursement for our return flight, since a natural disaster (road closed to airport) and no way to contact the airlines were the cause of our no show, which was this flight!

Cons: The 6 hour flight was a trial due to the uncomfortable seats. They are hard, flat and slippery. Next time I might consider dragging along a non-skid pad to sit on.

Pros: I flew first class on this trip so it was an awesome experience, especially with their seats that allow you to lay down.

Cons: Every time i try to use the hawaiiain air app it may work at home then when I switch networks on my iphone i get the blue page in the app saying "The page cannot be displayed". The few times i've flown with hawaiian (3 this year) each time i try to use the app at the airport it fails, so i have to print out my boarding pass. The ios hawaiian app is not even an app, it's like a slimmed down browser just displaying a web page formatted for a smartphone screen size. What a poor excuse of an app. Do you have an application department devoted to maintaining this app? If so they are horrible. Go look at the ios reviews of the app, i'm not the only one. I can't wait for more competition to come to hawaii against your flights. You folks won't do a thing until some alternative airlines come down.

Cons: I paid extra for a better seat, I don't have the slightest idea what my money went to. The my car seat and stroller the were checked were both visibly damaged and had pieces missing. Now I have to purchase a new car seat because my sons is no longer safe for him to ride in.

Pros: Hawaiian Airlines seems to be able to give comfortable seats with adequate leg room; and decent food (included in the price of the ticket) for the same price as everyone else. Why can't the other airlines do the same? The crew was stellar, as always. I can't say enough about Hawaiian. They are my airline of choice. I will always fly them if I possibly can.

Pros: Hawaiian provides clean planes and great, friendly service.

Pros: The crew does a fine job, and the airplane is comparably clean and comfortable. I fly a fair amount however and I am always disappointed to learn what is NOT included in my fare. The direct connection between where I was an where I wanted to be made the difference in this case.
Cons: I had a very hard time locating the correct ticketing counter. In fact, due to a lack of signs (Honolulu airport) I was in line for Australia before a person came and asked. It was poorly organized. I was disappointed to pay for my only bag (which was carry-on size and only needed to be checked due to a liquid I was bringing home). I was disappointed to learn that the only in-flight entertainment I had available without paying was short documentary films about Hawaiian Airlines or their staff's travels. On a five hour flight it is particularly frustrating to have so little available. My Delta flight by contrast offered multiple movie titles. In fact, I could have gotten another flight for less $ with more entertainment (but going to a different city).

Pros: Wonderful crew and they actually feed you and give you a complimentary glass of wine. It's nice to see airlines coming back to taking care of their passengers. The captain came on the speaker to let the passenger with a dog know he personally checked on their dog and reassure them all was well.

Cons: The movies are free on the window sides of coach but not in the middle yet both have the Same plane ticket fare. It seems unfair and unnecessary for an almost 6 hour flight.

Pros: Nothing was enjoyable the staff was rude and of zero help. the entire experience affirmed our decision to never use hawaiian airlines again.
Cons: Everything...

Cons: No vegetarian food option. Asked for coffee, was given tea.

Pros: Nothing really.
Cons: There was a late gate change which sent passengers to the other side of the terminal and resulted in a 30 minute delay.

Pros: Service was fine.
Cons: Delay at Honolulu because they had tto repair something on the brakes.

Pros: Good in flight food and services.
Cons: How come hawaiian airlines, who continually advertised moana and hire they sponsor the movie, but they don't offer it?! I was really disappointed.

Pros: Comfortable, frequent drink service, actually served a meal.
Cons: I wish they had internet available; we came in 40 minutes early and being able to let my pick-up know would have been invaluable.

Pros: Airbus is more comfortable than Boeing in economy class; bit of extra foot room quite nice on long flight. Pleasant crew! Will look to fly again. Mahalo

Pros: The courteous flight attendance.
Cons: Food wasn't great but okay. At least they offered a meal which is nice on such a long flight.

Pros: SMS update about changing departure time allowing for adjustment of pre departure
Cons: >3h delay due to crew rest need

Pros: Some staff were pretty rude and it was on both flights, which was surprising.

Cons: Stood in line for 2 hours at Honolulu Airport to drop off bags. We had to be pulled out of the line as our flight was boarding and had to run to the gate. There was no time to eat or anything else. The flight attendants are not helpful nor do they smile much. I asked for something minor on two of the Hawaiian Airlines flight legs on my trip and was told they would come to my seat to see me. (One was for an extra blanket as I had cold air blowing on me and the other was to take my rubbish) They never did. I have never encountered this with any Airline before.

Pros: Meal service offered in coach. Crew was very professional.
Cons: Would prefer to have a United States carrier fly US planes (Boeing) not Airbus. One very positive step all airlines should take is to prevent the reclining of seat backs in coach. The space between rows is already very tight and becomes really uncomfortable when the seat in front of you is reclined.

Pros: It could have been the airport (Honolulu) or HA, but either way it was sheer chaos transferring from the inbound Auckland flight to the flight to Portland. We had to sit on the plane until customs was "ready for another group" and then there were at least 5 check points! We even had to go through security again and give up our newly purchased water bottles. We had to pick up our luggage and transport it to another drop point and no one there had a clue how the luggage was being organized - no surprise then that we arrived in Portland with 4/6 pieces of luggage. We were told it would be delivered to us - 2 days later still waiting. NOT impressed!

Cons: Purchased onboard entertainment option. Screen went blank after only half the flight. Flight attendant said she would reboot but did not work until 5 minutes before landing

Pros: Food was good! Hawaiian music and warm greetings got us in the vacation mood as soon as we boarded.
Cons: Free movies on a 6 hour cross ocean flight would have been much appreciated.

Pros: As above ...
Cons: Movie selection seemed kind of thin. My 'interactive' touch-screen video monitor was very user-unfriendly, requiring me to push quite hard and numerous times in order to make any selection. Finally got there but only after much repeated effort. Left a note on the monitor advising crew and/or maintenance of this malady, hoping they would provide a fix prior to further use. (Seat 20 G, Flight HA 26, on Sat. Sept. 24th)

Pros: I don't travel too often so when I took Hawaiian Airlines, I was pleasantly surprised that they serve a complimentary meal while on board. During my flight, they served chicken with white rice and mixed vegetables, a cookie for dessert and water. Oh, and a complimentary red or white wine to go with your dinner. Not too shabby! Great service by the flight attendants as well.
Cons: Even though I don't travel often, I feel like I've been on enough planes to know that free TV and movies are essential. Hawaiian Airlines lacked that feature. A few episodes or "series" that they had were interesting but not enough to keep me fully engaged. You had to pay for individual movies ($7.99) and even though it isn't a terrible price for a movie, I still wasn't willing to pay. If movies couldn't be free, then why not the regular TV shows? I think folks would have been okay with TV shows if the options were plentiful.

Pros: International cost nothing but Domestic cost money. No cash allowed. What business model is that?

Pros: Had a wonderful flight
Cons: The flight and the crew members

Pros: The extra comfort seat
Cons: The food

Pros: Staff were thoughtful and attentive at all times
Cons: Nil

Pros: Delta is great and made everything easy and comfortable. Loved having the middle seat open. Flight attendants did a wonderful job! This is a great nonstop flight!
Cons: Do not like the high baggage fees!

Cons: The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers.

Cons: The pilot take off, navigation in the air, and landing were horrible .

Pros: When I asked for a seat change the crew was very accommodating
Cons: With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere.

Pros: Boarding was a fast and smooth process. Flight attendants were there to help with carry on luggage if needed. Always nice and do their best.

Cons: Space on airplanes

Pros: Wonderful hospitality, excellent service!! Clean, well thought meal service.
Cons: Hoping that this will continue!!

Pros: Good crew, my seat did NOT recline.
Cons: Plane was somewhat crowded.

Pros: I was surprised that we received two meals and constant drinks in economy. Delta definitely has better hospitality than American.
Cons: The seats were really tight between the rows. The space between the seats on the same row were typical.

Pros: great crew and very welcoming for me and my small dog.

Cons: Ran out of hot water on flight

Pros: Check in process & text updates were awesome!
Cons: My flight to PDX was quite bumpy so food and beverage service were impacted, which I totally understand. However, the fact that I was not served at all, does not sit well with me! They had to stop service with only a few rows left to go due to turbulence but rather it just being a delay in service, the flight attendants never came back to check on the customers they hadn’t served even when the seat belt lights turned off. I really enjoy flying Delta but not this time!

Pros: i likes that drinks were free
Cons: i shouldn’t have to pay for headphones

Pros: Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly.
Cons: Insane turbulence with no explanation of cause. Also, the jack for my earphones did not function properly.

Pros: The crew was fine, flight was completely full and they were very prompt in their service. The power outlets didn’t work. The lights were on, but when I plugged in they didn’t charge.
Cons: Very uncomfortable. Seats very close together for a flight that lasts over 5 hours.

Pros: Boarded quickly and we made up plenty of time when we were only 15 mins late for take off.
Cons: Baggage broke our baby stroller. Banged up, heavy deep scratches, and won’t lock properly nor will it release the brake phone portly where one wheel won’t unlock without much luck. Waiting to see how they correct this very expensive issue. And the vegan tapas option for food was not good at all. Ended up staying hungry for the duration of the flight. But my wife enjoyed her turkey sandwich.

Pros: The crew are very nice on both flights and they were very courteous the seats.T
Cons: The seats were not that comfortable.

Pros: Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect.
Cons: Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash.

Pros: Great comfortable flight

Pros: Zones are more delineated.
Cons: People were obviously cutting in line and edging up before their zones were called.

Cons: not prepared in Maintenance to fix a very small problem in an efficient timeframe. Also, this plane was very dirty ..bathroom, walls, seat rails, floors....not good Delta

Pros: Agents rerouted me in face of weather problems so that I could make LAX-SYD connection. Well done.
Cons: Not enough leg room in Economy. Beverage service insanely slow. Had already eaten sandwich by the time it reached me. Have seen this problem before on ATL-LAX, needs attention. Movie choices kinda limited .

Cons: Drab interior. This was a Jet Airways flight.

Pros: Crew was friendly
Cons: We were delayed an hour and a half

Cons: Seats diddn't recline - often ignored by flight crew.

Pros: Everything was fine other then seating assignment
Cons: I was traveling with wife but was not able to seat with her. I was stuck in the middle of 2 of the worlds biggest plus sized people. Armrest was a constant struggle. Willing to pay more next time to avoid hassle.

Pros: Movies
Cons: no bed

Pros: Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in.
Cons: Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find.

Pros: 1000s of movies and shows to watch. Plenty of overhead bin storage. Alcohol beverage service included. Crew was great.
Cons: Baked chicken dinner was gross.

Pros: We had terrible turbulence for probably 4 of the nearly 5 hour flight. The turbulence were the Pitts, but the plane, amenities, staff and amenities were top nothcj! Highly recommende Delta.
Cons: Bad turbulence

Pros: The boarding process was smooth, friendly staff.

Pros: Movie helped to pass the time this was the longest flight ever I was glad when it was over
Cons: I have nothing to complain about

Pros: From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again.

Pros: The crew were super friendly and helpful.
Cons: The entertainment system was completely down for the entire flight.

Cons: The flight got delayed by 3 hours or more. I missed my flight from LA to FL

Pros: Delta is the best airline to use because they care about you as a customer. They will do everything they can to make your flight as enjoyable as possible. I would not recommend any other airline to use but DELTA !!
Cons: Nothing to input. All was great.

Pros: It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from
Cons: It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from

Pros: I liked everything.

Pros: Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early.
Cons: One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot.

Pros: Wide-bodied aircraft; free on-board entertainment with a good selection; complimentary snacks, helpful staff
Cons: Waiting 45 mins for baggage to arrive on the carousel at LAX, but probably due to the terminal move currently happening and not the airline's fault.

Pros: Unlimited snacks and drinks...
Cons: The mediocre upgrade.

Pros: There was a blanket and pillow available on the seat and the arm rests (all of them) went up... I appreciated that when I had to move mid flight. The attendants were nice as always... they weren't stingy with the small free snack that is included with the flight. (Small bag of peanuts or pretzels) that I liked. Usually feel like it is an inconvenience to ask for more than one.... but they offered 2! I was very happy to hear that!!
Cons: The entertainment was a bonus! Made the flight go by faster.

Pros: I had paid for the Sky level as we were a party of long legged people. Out of the 4 flights we had taken, the best flight was the one from Hi to Atl. The seats, and leg space, was roomy. The food was good. The crew was just okay. They weren't particularly nice but rather abrupt. There were two mates that seems a bit confused. However, the plane was worth it.

Pros: entertainment system included lots of good choices and free. Crew attentive and friendly. Fairly comfortable seating. Boarding was quick (with Delta Amex card). Several snack choices instead of just the old standby of pretzels.
Cons: Captain not at door to greet passengers as they left - usually a given.

Pros: The pilot came through all of the aisles in first class to personally thank us for flying with them. He took time to chat with us and answer our questions, which made me feel more comfortable about the long flight. The stewards/stewardesses were very nice and had us laughing on their welcome messages. The lay-flat seats in first class were the best. Very comfortable, and easy to fall asleep in, without disruption from other passengers who insist on keeping their reading lights on while everyone is trying to sleep.

Pros: Great food and service. Great entertainment. Really comfortable flight overall.
Cons: Flight was delayed and it wasn't communicated very well.

Pros: 1st class service was excellent.
Cons: The food in 1st class does not compare to some competitor airlines. the leather seats do not breath and can sometimes get hot.

Cons: To be fair the flight from Honolulu to Lihue was on Hawaiian Air, not Delta per se. The crew was rude, but in the terminal and on board. Didn't really rate food and entrainment because of the flight length.

Cons: Service and media

Pros: Crew was good and mostly attentive.
Cons: Had to move seat three times because the audio/video didn’t work in my seat. Was very frustrating

Cons: Book seats together for parties traveling together.

Pros: Crew was friendly and nice
Cons: Absolutely no covid regulations in place, completely packed flight, boarding was horrendous everyone going in at once

Pros: Crew was good
Cons: Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags

Cons: DO NOT FLY AMERICAN AIRLINES DURING A PANDEMIC. They were not keeping folks distanced from each other, they did not make sure that all the passengers had masks (I understand that people might take them off in flight briefly to drink etc but there were people that walked right on without masks on at all) The flight was FULL. They did a full drink/snack down the aisle thing ensuring that everyone packed into that small space would all be taking off their masks at the same time (if they still had it on in the first place). I did not feel safe at all.

Cons: The flight had an emergency oxygen failure an hour into the flight, so we had to turn around and go back to the departure city for 4 hours. Extremely annoying on an overnight flight.

Pros: The trip started off poorly with a day delay and rebooking hotel and car at final destination. Not to mention our final destination is San Antonio not Phoenix. We were not rebooked for a flight from PHX to SAT. But after a few hours we were finally booked. We didn’t really appreciate the 7 hour layover at 0100 in the morning and nowhere to get a meal or even coffee. However, the flight had the same crew from the night prior and they were excellent. The flight was open so we were able to get more leg room, less waiting time for the bathroom, and pretty much one on one service from our flight attendants. With all the struggle in the beginning, this particular flight was actually the best flight I have been on.
Cons: We were ok with the hotel and meal vouchers however, again, the only part of our itinerary looked at was the first flight, not the second into SAT. Had we not questioned the agent, we would have been stuck in PHX with no room, no car, and if we eventually would have gotten a flight, our reservations for car and hotel in SAT would have been cancelled and I would have been out $1700. I already lost money but it could have been worse. Basically, I am paying for a car and room that I am not currently in. Reimbursement for that would have been nice. Either way we will still travel using the travel service and this particular airline in the future.

Pros: Good crew
Cons: The boarding process was terrible. The boarding time changed every 5 minutes

Cons: Inflight Wifi was spotty

Pros: plaту
Cons: boarding time, delayed for 3 hours

Cons: Need to have handheld device to watch entertainment. Terribly uncomfortable. Delay getting out of Dallas.

Pros: Comfortable seats, nice crew, decent entertainment.

Pros: The crew was great. No leg room, seats and isles were too narrow. Had a soggy turkey wrap both going to and coming from Honolulu. It was not what I expected from AA. Will not fly AA again on a long haul.
Cons: Everything!

Cons: No AC, and after boarding there was an issue with the; we had to deboard and wait nearly an hour to load onto another plane.

Pros: Overall good value for money for a Economy seat. The aircraft is of a recent make & model with the latest amenities on board. Crew is friendly & departure well on time.
Cons: Exit seats on row 12 are NOT exit seats although they are sold as such. They have regular leg room. Only the left must seat has more leg room as the row in front in that spot does not have 3 seats.

Cons: No gogo WiFi

Pros: None
Cons: I had very bad emotions sickness from London to Dallas TX. After I got on the plane I asked one crew member if I have any chance to switch the seat to sit by the bathroom because I am very sick, but seems no one cares. They said there is nothing they can do and tell me to get back to my seat. The whole fight I was sick. It was a horrible no crews member were asked me how I felt. No crews member checked me if I were ok. I had fever and so sick. There were late. I never have any bad fight like this forever.

Pros: Good entertainment. Gate agents friendly and efficient

Pros: Friendly attendants

Pros: The pilot was very apologetic about being delayed but we were able to catch the flight because it was delayed for about more than 2 hours.
Cons: It was cold in the beginning of the flight. We were delayed at the first flight and when we got to the gate there were no one available at the gate to check us in. We had to go to customer service to get on board.

Pros: Flight crew was pleasant and efficient. Everything was on time.
Cons: Cramped seats with zero leg room.

Pros: Got to see The Shape of Water from DFW to PDX in advance of the Oscars! Nice clear image and sound. Thanks American, you've upped your game from a few years back!

Pros: Flight was smooth, on time. Modern plane. Got the sense that careful aircraft maintenance is always a high priority. Courteous attendants. Large choice of movies.
Cons: Blankets but no pillows on this long red-eye. We need a pillow! Wrap was a bit doughy. no choices.

Cons: My check in bag it’s lost got wrong boarding pass even when I told them I had electronic boarding pass on my phone. Really disappointed with this.

Pros: I liked the way the Pilot (Captain) addressed the passengers before and after the flight.
Cons: The wait at the customer service counter in the terminal at LAX.

Pros: Nothing. Had a family emergency
Cons: I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland.

Cons: American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays.

Pros: The agent at the desk helped seat us together after our disastrous 1st flight. Crew was friendly & upbeat, great service.
Cons: Old plane No entertainment No place to plug in/charge devices.

Pros: Nothing
Cons: Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms.

Pros: I slept the entire duration.

Cons: Delayed flight out of Paris caused missed connection in Dallas.

Cons: Agent at gate said overhead compartments were all full and no more room for any bag. So I had to check in my carry on luggage . To my surprise, there had many open space when I walked in the plane. The worst thing was my brand new suitcase was torn. I told the luggage agent the incident and she said they had no liability what so ever.

Pros: Boarding was very quick, they called the groups quickly with no lag time in between.
Cons: I think this was the most cramped airplane I have been on. It was so uncomfortable and I would think that they would take this into consideration since it was a red eye flight.

Cons: My seat was broken and wouldn't recline very much at all.

Pros: The entertainment was a new release movie - liked that. The food was okay.
Cons: Seats not comfortable, especially for a 7 hour trip! My tray table broke and would not close. I informed a stewardess and she apologized for the inconvenience and did her best to duct tape it shut (twice). It's an old plane, I would not recommend for a flight more than 2 hours. Wasn't greeted at boarding. Had to interrupt staff to ask which side of plane I should walk down to get to my seat. I paid extra for 12th row - waste of money!

Pros: The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!
Cons: Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching.

Cons: Only airline we flew that didn’t have pre boarding for families with small children.

Pros: No individual screens to watch. Get with the times for long flights !

Pros: Amazingly, the flight wasn't full and the stewardess let my wife, 2 month old son and me have the last row.
Cons: Entertainment on AA is sub-par

Pros: The crew was wonderful and movie selection was excellent. They did not provide headphones however. Boo.

Cons: I don't know if I need to contact american airlines directly or what. But this is the 3rd flight that has been delayed with no reason given or for whatever the reason was tonight. Its obsurd. I booked a flight on Alaska Airlines specifically because american airlines had the issue of delays. Then come to find out, the flight WASN'T on Alaska...but its affiliate. It would be really nice to get some answers.

Pros: We moved due to job change and American would not work with us to Change a reservation.

Pros: Wrong airline, sent me to wrong gate, almost missed the flight. If I wasn't lucky enough to need a wheelchair, I would probably still be in Phx! Not happy at all, to say the least. I had to grease the palms of about 7 different wheelchair pushers. A bad day all around.

Cons: No room, small seats and no food

Pros: On schedule and met all my expectations.
Cons: No complaints.

Cons: Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush.

Pros: TV and on time flight
Cons: Space

Cons: Booked flights together yet sat apart.. kid kicking back of away just uncomfortable

Pros: Movies
Cons: Cleaner. On time

Pros: Everything happened as planed
Cons: Covid testing and requirements was stressful

Cons: Better snacks ...maybe nuts

Pros: We had an issue with the baggage which h we were able to resolve quickly and easily and get some money back.

Pros: The WiFi didn’t work although it would charge you’re credit card.

Pros: The plane had a nose problem so we had to wait for maintenance when we are a seated. Only took about 15 minutes for the okay and paperwork. That was amazing.
Cons: Passengers bringing their luggage on the plane when I had to pay $25.00 to check my bag. That is backwards. It also slows down on and off time.

Cons: Chicago O'Hare was a nightmare. Hugely crowded, flights kept getting moved to different gates so hundreds of people were milling around, or just standing around. Not enough room to line up to board. I will try to remember not to go through there again on a Friday evening. Disappointing also to have 4-hr flight without movie or entertainment.

Pros: Good trip and on time
Cons: N/A

Cons: United didn’t allow on-line check-in, wasting my time and theirs, forcing Basic Economy passengers to be checked in by a person. Won’t be flying United again.

Pros: The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered.
Cons: This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them.

Pros: I liked that they provided blankets and complimentary drinks.
Cons: They didn’t provide entertainment properly, you needed to have the United app downloaded ahead of time if you wanted to see any movies. All food was made for purchase they did not offer any free food.

Cons: Except for this one male crew, the Asian women were mean/rude. I always try to fly with ANA or JAL to Hawaii and I thought my flight back was also ANA, but it was UA. Food and crew are ALWAYS better with ANA and JAL I wonder if UA crew have ever flown with ANA or JAL...

Pros: Nothing
Cons: 1) a 5-hour flight to Honolulu was delayed for 6 hours due to mechanical problems, twice! First plane had issues and we had to change to another plane, found issues again before being taxied. Poor maintenance United! Are your planes even safe? 2) United first class is terrible! It isn’t even near first class standard with very tight seats and rude flight attendants. Absolutely zero service! No more United!

Pros: That I didn't get dragged off the plane and I landed alive.
Cons: Everything else.

Pros: Flight was on time. Everything went smooth for being in coach.

Pros: Great to get a low faire on a short notice.
Cons: Flight attendant was very stand offish and never smiled. Towards the end of the flight when I tried to give her an empty water bottle, she rudely said "No more trash." Not very friendly at all.

Cons: The gate changed, the United App did not update and we did not look at the flight status board upon arrival as we were relying on the United App. Ran all the way to the 'old' gate (90) only to realize b/c we heard something over the loudspeaker about a flight to Portland at Gate 60 (we had just landed from IAD right near that gate). Looked at the board and realized the gate had changed, had to run all the way back to the other gate and it wasn't boarding yet. When I mentioned all this to the gate agent, she told me i should have checked the board & refreshed my app...i refreshed my App 6 times and it still didn't update - i'm not an idiot but she made me feel like one. She had no sympathy and was not nice or helpful. When we got on the flight, realized it was empty and we were sitting WAY in the back when there were plenty of open seats, so we moved up thank God!

Pros: Excellent flight
Cons: At check in time being told I needed a eta visa to enter Canada!

Cons: The flight ran out of eggs so my breakfast was only fruit and a yogurt but honestly with that being the worst thing that happened I will take it.

Cons: The delay

Pros: Gate agent was nice and friendly.
Cons: The loading process is horrible as usual and by the time I got on board there were no overhead bins available for my bag. I had to go back four rows and really shove my bag into a bin--and my bag isn't ovesized. After leaving the gate, we sat on the tarmac for 45 minutes because there was some kind of incident in the back of the plane. Some of the crew headed to the back of the plane wearing latex gloves and later a passenger went into a lavatory to change his pants. I think someone threw up on the poor guy. What I didn't like was no one telling us why we weren't taking off, and no apology when we did! Later in the flight, I was asleep when the crew went up the aisle with a food cart and pinched my foot!

Pros: No delays, nice personnel and food pas OK but a little pricy.
Cons: Internet costing 8$ for an hour is way overpriced, no leg room, seats not really comfy, no meals provided during an 8 hour flight.

Pros: Lots of good movies to watch; inflight meal was pretty tasty.
Cons: Couldn't check in on line; couldn't get a seat at airport check in and had to get assigned at the gate. Understand that the flight was fully booked but still was a little uncomfortable as I couldn't get an aisle seat.

Cons: 1. The flights within the US and Canada was delayed. 2. The United Airline staff in San Francisco told me to pick up my luggage when I get to Seattle despite of the fact that my final destination was Vancouver. I questioned the staff about this ata this seemed odd, but he insisted that I pick up my luggage in Seattle. Upon arrival to Seattle I went to the baggage claim area to find out that my luggage was already put through to the connecting airline to Vancouver. This resulted in me having to go through a long line of passengers to do all of the security checks again to enter the international airport gates. This almost resulted in me missing my connecting flight to Vancouver. The only saving grace was that the flight was delayed by another hour. 3. Changes made on my connecting flights were only given to me during my check in at Auckland. My previous booking was Auckland -San Francisco - Portland - Vancouver. The boarding pass I was given in Auckland omitted Portland and was changed to Seattle. I was never informed about this by United Airlines. 4. United Airlines website NOT allowing me to log in using my e-mail.

Cons: The passenger in the seat next to mine rented a tablet from United and proceeded to spend the entire night playing games or watching movies -- he never turned it off the entire flight. The glare from the tablet made it impossible for me to sleep or even nap on the flight. I asked the fellow if he would mind dimming the screen but he told me that wasn't possible. If United could put dimmable screens on the tablets it would help create an environment conducive to sleep, which is what most passengers want on a redeye flight. Alternatively, privacy screens would cut down on the shared glare. As it was, the flight was a nightmare.

Pros: The crew onboard the United flights were very friendly and capable. Plus I downloaded the United app and was able to watch any show I could think of but Landed on Westworld, cause I can never catch-up.
Cons: Virtually no food included on an $800 dollar 5 hr flight. I even upgraded economy elite. In the equivalent range Alaskan gives a very nice fo-meal in a box. Finally, I arrived for my flight from San Luis Obispo an hour and 45 minutes early and stood in line to check my small bag for the first 45 minutes. At which point the desk agent made the announcement she would no longer take bags. Luckily my bag was small enough to be considered a carry on so I just went to security. I don't know what people with large bags behind me did? then it takes another 45 mins to get through security at which point they see my 5 inch knife on X-ray machine. Which I packed 3 days earlier when I planned to check my bag. Lost the knife, fine, my fault, goodbye favorite pocket knife. but now I am randomly selected for explosives LOL by TSA. I get to the gate the gate agent scans a ticket for the person infront of me. I step up and the same gate agent puts her hand over the scanner and says sorry it is late!? There were 6 other people behind me and this is a 22 person plane. So I still not upset walk back out of the security area because TSA closes the area in between flights and call United. They get me on the next flight out and rescheduled my following flight only a 3 hour wait. An hour goes by and the first desk agent, they have been holding the first flight because enough people aren't onboard. SLB is a joke.

Pros: We finally was able to get home after a long ordeal with customs, tsa and airlines.
Cons: Why are schedules so tight and then late which we had to go through long long lines at customs and tsa then run and miss our flight. Plane was there but they weren't let us on. Lufthansa put us up for the night. How do old people make their connections ...ask for wheelchair assistance?

Cons: Flight got cancelled, stuck for an extra day in Honolulu. United put me in a hotel for the night, but I have to check out at 11am and the new flight doesn't leave until 8:40pm. So now I'm just supposed to sit around the airport for 9 hours? Plus last night they told me all the other flights were full. But my girlfriend called this morning and also checked online and there was an earlier flight at 7am, that would have still got me to Denver tonight. and there WAS availability on it, but since I got different information from different people, time ran out and I couldn't get on that one. So I lose an entire day of my trip, and have to cancel the appointments I had scheduled in Denver for today. Plus the expense of having to find food in Honolulu for a day. So...yay united. Once again, you're awesome.

Cons: Being told that the United Wi-Fi was not working and then being told we could "Rent" tablets to watch movies on. They should have been free or very low-cost.

Pros: Comfortable seats and good service.
Cons: Not really flight related, but having the call buttons located on arm rests was terrible and interrupted sleep for everyone whenever someone's arm would bump a button and set it off.

Pros: The staff, especially the male flight attendant, watery knowledgeable, professional, and went out of husband way to make everyone satisfied.
Cons: The televisions breifly went out of service during my return trip from Denver to Des Moines. The issue was resolved promptly, but on such a short flight I was unable to use the service.

Pros: -
Cons: i paid to upgrade to economy plus, and was seated in the busiest door traffic area near the bathroom next to an obese man whose body literally melted over into my seat. it was the red eye and i slept only 5 minutes! also the flight attendant kept storming by back and forth for the entire flight, which made it absolutely impossible to fall asleep.

Pros: Window seat
Cons: Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same.

Pros: Nothing
Cons: Never got to do this flight because of the previous flight which is reviewed below: My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board.

Pros: The older planes of United Airlines could use some remodeling. The entertainment system with controls in the middle of the arm rest where the elbow rests is such a bad idea, didn't even bother with this crappy unintuitive system. It was annoying and flashy with bright advertisements or something popping up on a night time flight just sooooooo annoying, turning it off was not intuitive and had to ask the flight attendants how to turn it off during their very busy work of handing out packages with five miniature pretzels and drinks to the passengers, was happy to get a whole cab of juice to myself though.

Pros: The crew was courteous, the pilot was the best one out of the 4 flights I had taken that weekend.
Cons: We used to get more for our money. 20 minutes isn't enough time to use the restroom and find and eat food after hauling from one terminal to another on the light rail. Then we are given a mystery snack mix and a drink, I remember we used to get meal service for flights that long. Boarding was very confusing for people in groups 3, 4, & 5 as we were all grouped in one line. Group 3 was called and 4 & 5 tried to board. A simple PA saying that group 3 should be in line first would help the confusion. The lady performing the boarding call was rude. Saying "I don't care I will just take thier bags and check them, they don't have a choice". That's a great way to start an argument. Then the seat pitch is awful, I'm not the only person flying that is over 6ft tall. My knees were directly impacting the meal tray arms of the seat in front of me the entire flight. Shorter flights weren't bad, but sitting on the ramp waiting for takeoff for at least 30 minutes plus the flight time was pretty painful.

Pros: Despite the lack of entertainment options, the ability to upgrade to economy plus made my flight comfortable.
Cons: No entertainment on board, and you need a plugin installed on your mobile device to make their streaming service work, which I didn't have.

Cons: Upon approach we were suddenly deverted to Seattle. I had a few issues. Number one you could not hear the pilot so that made it worse. The lack of communication was horrible. I have been on flights when there has been clarity given a change in plans but this was bad. We sat at the gate for an hour and a half, again no real communication, the fligh attendant t hope was joking when he said there was a half a bottle left for the whole plane...much later we were served water. Announcements were made but no clarity. We were told to collect baggage at number 2. Get a voucher for a hotel. After deplann9ng about 25 of us stood in line at the customer service desk where there were two staff working slowly. Then after an hour they announced we were in the wrong place, couldn't that have been explained earlier? Once we made our way out of the terminal to the ticket count the line was all the way down the hall. still with little info we waited. We landed at the alternate airport at 945, at 130am I had my vouchers, the food not useful until the following day, the hotels were full, no one picked up the phone for the shuttle bus to the hotels. I finally elected to sleep at the airport on a bench. We had actually all been reassigned a flight on our same plane. So I am not sure why we had to wait in line all that time. Our bags were not removed from the plane an irritated baggage claim attendant told me. It was a mess. The flight the next morning was fine, short, without problems for me. united needs to work on its communications. It would have been helpful to have someone out side running the line giving out info. And at customer service they should have been paying attention to their line. Would have been helpful.

Cons: $660 in baggage fees for a military traveller who signed up with a U.S. Flag carrier. The whole purpose of choosing United was their baggage limits, instead its just a code-shared flight with ANA as the operator and I end up paying loads to bring home equipment. Will use a budget airline that is more upfront with their fees next time.

Cons: Bad cancellation policy. I would've been charged over $200 to cancel a single leg of my journey (no other changes or add'l flight). Would not do business with United again.

Pros: The crew was awesome very patient understanding and amazing, not having available entertainment like some of the other Airlines in the seat was not very satisfying to say the least
Cons: A group of passengers delayed our flight by bringing too many bags on board that were unable to be stored away. I hope the process of boarding and upset a lot of people

Pros: N/a
Cons: We paid extra to have seating together in an upgraded to business class. We paid an additional $89.00 each for this option on top of our airfare. When we got to the boarding gate and we were ready to have our ticket scanned we were told, "unfortunately, you two won't be able to be seated together, we had a seat change that affected your seating." then we were asked to go to the counter at the gate to see what could be done, but there was nothing that could be done, the flight was full. So our money was collected but due to the mess up on seating and loss of our $600.00 epi pen medication we didn't take the flight.

Cons: Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for.

Pros: The plane was a newer version so we could watch movies up close and personal, although I'd prefer the option to stop or pause the movie and also to choose to watch whenever I feel like it, like on the Lufthansa planes... those are great! Many choices and full control to pause or start whenever one likes to...
Cons: One of the flight attendants wasn't the friendliest, a bit of a "humph" attitude...

Pros: United always is superior to other Airlines once up in the air
Cons: We flew standby and United had problems with their first flight to Portand from San Francisco causing an overbooking situation. This the second time this year I have experienced this problem We literally were the last two people on the flight and it was very stressful as were meeting other family members to drive up to Seattle.

Pros: We arrived, and were on time.
Cons: The following points would be totally ok for a 50 Minute business flight, but not to a 5.5h flight to Hawaii. - Luggage costs extra $25 per direction. This amounts to additional 10% of the total costs. Does anyone not take checked luggage to Hawaii? - The lunch was a savory snack. Really, because a sandwich is too expensive? - Entertainment needs to be purchased extra. Use your existing Directv subscription? Of course not. - Power socket underneath the seat - good idea. One that actually works? Oh wait.

Pros: The flight was smooth. And the wine was good.
Cons: I paid for 2 round trip tickets and because my son was not there for the first leg, they resold the seat. So they got my money and the other person's money for the same seat. I wanted both seats and paid for both seats. It is theft and should not be allowed. The flight attendant was extremely rude and dismissive. It is a poor practice. You could have at least asked first before rebooking the seat. At least have offered compensation or something. I probably would have said yes Anyway. It's the principle of the process being wrong to the consumer which only benefits the corporation.