I like the efficiency and speed of the process.
Myself and another person were assigned the same seat. It was resolved.
The Gogo videos didn't work much of the time.
I like the internet for text being free, and staff is nice.
Food is not free.
Hospitality of the crew.
My luggage that was to be loaded in the cargo area of the plane never was put on the plane. No clothes, no shoes, no medications, no gps radio equiptment, and no special fishing equiptment, (as I was on a sportfishing vacation). Really, Really dissappointed.
For red Eye flight, need to give sleeping setting No lights!
First time flyer with American airlines and the service was impeccable
Nothing to dislike
Smooth operation, on time
Seat pitch on the plane unbelievably cramped. When seats are so close that if you drop something on the floor you have to be a contortionist to get it, you know it's a problem NEVER fly the 787-900 economy.
Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities.
The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room.
Horrible customer service, excessive baggage fees, rude counter staff, no leg room, narrow seats
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