Didn't like the delayed flight at all which had us literally running for our connecting flight which meant we didn't have time to eat after a 10 hour flight which had the most horrible food and menu I've ever seen so I literally starved for a whole day thanks to jetstars horrible menu and also did not get my luggage till 2 days later worst experience I've ever had not happy to pay $1200 and starve #worst experience ever!!!!
Called airline to add bag, was told I couldn't, arrived at airport, and was informed would have to pay a 400.00 check bag charge. Which so happened to be the cost of the same flight the day after. I cried, pleaded, and begged for some reasonable solution, but was basically told tough luck. Because the ticket was none refundable I basically was forced into paying the unlawful charge. Either way I would have been out 400.00 dollars, otherwise I would have just cancelled and flew out the next day. So I paid the fee, and went to my gate, that finally opened 20mins later, funny considering that I had no time to make a change. I don't have anything good too to say about this airline and I imagine there business will suffer from their ethics.
Really liked how quick and easy the check in and boarding process was. Staff was nice especially knowing it's a low cost airline. And they had to keep telling people "you have to pay for that" they kept their cool even when passengers were being ingnorang. Great job!
Even though it's a low cost airlines you still gotta clean the plane! Bathrooms were extremely dirty and out of paper. All of them. Also trash in the seat back pockets and on my seat there was gum stuck everywhere on the seatbelt.
Two bags which were free carry-ons with American Airlines were not allowed to be carried on with Jetstar. Inconvenient, but fine. However, the charge to check two bags was $800! That's twice the cost of the tickets on the flight. Price-gouging is an understatement.
Jetstar is, without a doubt, the worst airline I have ever flown.
"You can sheer a sheep many times, but skin him only once."
Great comfy seat but I think that was because we somehow got great seats up front with more room. Also tons of great entertainment options and all free for some reason!
This budget airline is awful. They GOUGED us with price of checked bags. $80 for ONE bag??!!
Flight crew were not friendly and very rude. One of them accidentally poured hot water on my arm. The whole crew that was serving in the back of the airplane were all Asians and they sucked, fake smiles and rushed through things like they are on a race. Food sucked and not worth $24.
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