The woman who checked us in helped us a ton by getting our seats switched to be near each other for both this flight and the following flight from nadi to LA. She was great. Most helpful person I came acrossl.
Called airline to add bag, was told I couldn't, arrived at airport, and was informed would have to pay a 400.00 check bag charge. Which so happened to be the cost of the same flight the day after. I cried, pleaded, and begged for some reasonable solution, but was basically told tough luck. Because the ticket was none refundable I basically was forced into paying the unlawful charge. Either way I would have been out 400.00 dollars, otherwise I would have just cancelled and flew out the next day. So I paid the fee, and went to my gate, that finally opened 20mins later, funny considering that I had no time to make a change. I don't have anything good too to say about this airline and I imagine there business will suffer from their ethics.
Really liked how quick and easy the check in and boarding process was. Staff was nice especially knowing it's a low cost airline. And they had to keep telling people "you have to pay for that" they kept their cool even when passengers were being ingnorang. Great job!
Even though it's a low cost airlines you still gotta clean the plane! Bathrooms were extremely dirty and out of paper. All of them. Also trash in the seat back pockets and on my seat there was gum stuck everywhere on the seatbelt.
Two bags which were free carry-ons with American Airlines were not allowed to be carried on with Jetstar. Inconvenient, but fine. However, the charge to check two bags was $800! That's twice the cost of the tickets on the flight. Price-gouging is an understatement.
Jetstar is, without a doubt, the worst airline I have ever flown.
"You can sheer a sheep many times, but skin him only once."
Great comfy seat but I think that was because we somehow got great seats up front with more room. Also tons of great entertainment options and all free for some reason!
This budget airline is awful. They GOUGED us with price of checked bags. $80 for ONE bag??!!
The security person was incorrect about my Lithium battery causing me 45 minutes at the security check.
I was also disappointed that even a coke needed to be paid for extra.
I only had 50min layover. I tried to get wiki shuttle from gate 6 to 26 but I waited for ever so ended up running to gate 26, boy I almost died. I was the last one to board. Of course I couldn't change my seat to aisle because everyone boarded already. Food was horrible, it was cabbage and chicken. Drinks(juice) were small, like shots. I always request aisle for various reasons, I like to get up and walk around because this is my 4th leg of my trip. To top my horrible experience with, my bags didn't make it from my SFO flight to Sydney flight. I wasted time waiting and looking around for my bags and standing in line for missing/lost bags. I arrived here on Sunday and it's now Wednesday morning and I still haven't received my bags yet. Hawaiian better pay me money for the inconvenience or air b points. To be honest this will be my last time flying with Hawaiian, I thought it was just rumors that they are ones of the worst. Hawaiian makes Jetstar looks like a 5 star airline. I'm a frequent flyer and I have flown just about every airlines out there.
Flight crew were not friendly and very rude. One of them accidentally poured hot water on my arm. The whole crew that was serving in the back of the airplane were all Asians and they sucked, fake smiles and rushed through things like they are on a race. Food sucked and not worth $24.
Cabin crew was efficient and friendly. In general, your baggage policy is horrible. Only airline I'm familiar with that only allows one checked bag?? I believe your aircraft baggage capacity is equal to any other aircraft of the same model so why the one bag limit. The landing in Nadi was horrible. The plane hit so hard on landing that it bounced up and hit hard again. Everyone was scared and holding tight to the seat in front of them. What was equally disturbing was that neither the pilot or co-pilot ever came on the speaker and said ANYTHING! No explanation, apology or anything-complete silence.
This was very unprofessional and makes me wonder what was going on in the cockpit? Seemed to take an in ordinarily long time to clear food trays after the meal. They were offering seconds on beverages before they had even cleared the trays.
It was crazy cold on the plane. I'm a frequent flyer and never in my life had I been this cold. I had a sweater, a scarf and a blanket, but couldn't relax to sleep as I was shivering the whole time. My friend traveling with me and the people in our row were feeling the same way. Plus they make you remove your blanket for take off and landing, which I've never had to do with other companies. It went from shivering to teeth chattering.
I couldn't understand why they served us a hot meal when we got on the plane. Anyone boarding at 11:30 pm should have already eaten, at that point you just want to sleep, not wait another two hours for food to be served and the trays cleaned up.
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