The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
Pros: "Extra room and fast boarding"
Cons: "Way exceeded my expectations!"
Cons: "Brighter, kinder and nicer faces."
Cons: "Broken monitor and seat"
Pros: "The crew was amazing and seats were comfortable"
Pros: "See previous comments."
Cons: "See previous comments."
Pros: "The crew"
Cons: "One free beer"
Pros: "5 hours delay"
Cons: "5 hours delay"
Cons: "I really like more legs room and comfort and crew member were very good and helpful. Regarding food I say it’s just ok."
Pros: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Cons: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Cons: "Delta put me on an aisle rather than window I am broad shouldered and got pummeled throughout the flight by passengers and crew passing by Gal next to me fell asleep on my shoulder It was ok. She was attractive. :-)"
Pros: "Crew and food"
Cons: "Spacing between seats and overhead luggage storage. They ran out of room before the entire plane had boarded"
Pros: "The seat get’s bit hard after 14 hours."
Cons: "The food was ok but not great"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "The cockpit crew waited to turn the plan off until the Footbal playoff game was finished. I thought that was very considerate of them."
Cons: "Seats were right but that I guess is to be expected these days."
Pros: "Boarding was quick and prices were fair"
Cons: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
Pros: "Check in Denver super helpful Gate staff hustled to turn around flight Flight crew excellent"
Cons: "Flight delayed, almost missed international connections"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Cons: "Tray table was broken, I was downgraded from Comfort plus to main cabin after a plane swap with no mention by anyone and no compensation. Flight was delayed 45 minutes because a flight attendant was running late and then to top it off, at the end of. The flight the attendants blocked anyone fromaim cabin from leaving until all of first class had departed, even when no one was coming they still Blocked it off. This is a practice I have never seen on delta and haven't seen in aviation in almost 20 years in the US"
Pros: "Great overall flight, as expected in Delta’s first class."
Cons: "Boarding was a little confused. Crew was excellent as usual, but seemed to stop service in the last hour. Food was good, but they ran out of my preferred option. No screen entertainment, but access to entertainment was available via the WiFi."
Cons: "Attendant probably trying to be funny"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Cons: "Delayed due to problem with the door"
Cons: "I wasn’t able to select my seats and choose a meal before getting to the airport and hence had a middle seat and no special meal"
Pros: "food was pretty good."
Cons: "a bit squashy in the seat. Inability to go online and select my seat without having to ring Delta and they do it."
Cons: "It is the first time that I travel by this airline and I have a bad experience. The flight was delayed by 2 hours and before arriving at Los Angeles airport they informed us that they had not been provided with the migration forms."
Pros: "Travel got delayed by an hour but we were satisfied by the crew and food"
Cons: "The delay of the flight. Not sure on the reason"
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Cons: "Very uncomfortable flight. Seats are to close to each other"
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Service was great, flight was excellent"
Pros: "The short flight was fine. Crew was friendly."
Cons: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Pros: "Some of the ground staff was trying to be helpful."
Cons: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"
Pros: "Flight was very comfortable and had a lot of space to move around"
Cons: "The gentleman indicating on the loud speakers what zones will be loading first was very rude."
Pros: "Got us home super fast"
Cons: "The most uncomfortable flight I've ever had"
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Cons: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Cons: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"
Pros: "Lovely staff"
Cons: "No meal served on a 5 hours flight!"
Pros: "Didn't nickel and dime us about snacks or entertainment. Warned us about turbulence, but it wasn't too bad, thanks to the pilot for doing his best to keep us on an even keel. Did not feel,squished in the "comfort" or Premium Economy seats. In the lowered expectations world of modern air travel, this was relatively OK, which means I recommend it and would fly with them again."
Cons: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."
Cons: "The attendants on this flight were gossiping right behind us and we heard them talk about ignoring calls from people during our wait on the tarmac at LAX. Again we were in the last seats in the plane and this time it was stinky."
Pros: "I got to watch movie BC of direct Tv. Seats were roomy enough."
Cons: "Better choices for purchased snacks."
Cons: "Everything... everything could’ve been better"
Cons: "Give snacks"
Cons: "25 people aprox loose the connecting flight"
Pros: "Really professional. Nice service."
Cons: "Lost a bag."
Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
Pros: "On time and nice services"
Cons: "That the ticket wasn’t free lol."
Pros: "No delays and arrived on time"
Pros: "Having a nice breakfast at Ruby's in between flights. Houston is a beautiful airport. When my sciatica got too painful from dragging my baggage allover the airports, United instantly got me setup with a wheelchair and a very helpful person that made everything more bearable. The food was overpriced but good."
Cons: "The long walks between domestic and international terminals. and broken people movers. Houston is huuuuuuuge!"
Pros: "I went from Houston to LAX by airplane."
Cons: "Basic economy is a farce. Can’t select a seat? We need to do everything we can to be prepared to fly. I made my reservations as soon as I knew I was traveling. What’s wrong with having seat selection! That is just nickel and diming us to death. Pretzels and a drink is terrible for a 3 1/2 hour flight. Outlets for electronics should be MUCH MORE USER FRIENDLY than feeling around under your seat. Look at what Alaska Airlines has."
Pros: "I'm so glad I got to sit next to my wife."
Cons: "I had to check in my carry-on when I got to the gate. I had my snacks and entertainment packed in my bag so I had to unpack my stuff for the flight. Once on the plane there was plenty of room for my bag to go in the overhead compartment. Not only did I deal with the discomfort of having to carry my stuff in my hand on to my next flight but I had to deal with a flight attendant that had no self awareness of his surrounding. The flight attendant ran into my shoulder more times than I can count. Such an irritating flight."
Pros: "I arrived in Los Angeles"
Cons: "Very disrespectful at every turn. Way too many problems to list. I will never fly United again, gauranteed!"
Cons: "Outrageous baggage fees cause a huge traffic jam in the aisle at boarding and disembarking due to overloaded carryon baggage. This causes huge problems for already cranky travellers and slowing down your process of clearing your planes. No wonder air rage has been in the news so much lately. Won't be flying United anytime soon."
Cons: "I got late to my next flight !! I loose my flight ."
Cons: "For the second time they left without us and we had an 8 hour wait and another delay"
Pros: "Bathrooms and seats are too small. There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Pros: "The flight attendants"
Cons: "Well no movie screens, and when you get on the plane they say there is internet movies, but you need to download the ultimate app for United to have it work!! The internet was so slow I could not download on my iPhone 7 Plus with 256 gigabytes and well No Movie!!!! It is the first time that I have not watched or played something in maybe 40yrs!! Also I asked for a seat that would recline and they gave me the only seats that do not because the emergency exit was behind!! The had no sandwiches or salads, they only had chips, crackers, etc"
Cons: "More legroom is needed."
Pros: "Not much"
Cons: "Several different delays for unknown reasons."
Cons: "Original flight was delayed one hour and forty minutes to to flight traffic in lax. I was fortunate enough to get a flight to sfo to get my connection to Santa Barbara. The main complaint is that united help desk said flight traffic had been delayed out of lax for the past 3 days. I should have been informed earlier I would have save end mealot of stress"
Pros: "Good seats. Good air hostess - very nice and tried to make jokes."
Cons: "Bought a snack -- terrible Hummus and Pita, but also wanted cheese platter, but they had run out of it. Entertainment was too hard to actually enjoy -- i couldn't download flash on my laptop while in the air."
Pros: "Good crew. The crew is very nice and accommodating. On my previous flight with United the crew was Kurt and not so good. Sorry very happy to see how nice and accommodating this crew lunch."
Pros: "From the Take off location in Low Angeles the United personnel was terrific...my parents both have health issues and the wheelchair..go cart service was great..."
Cons: "When returning from Houston to LA...i appreciated that the wheelchair service was ready when they arrived....what i didn't like was that as we entered the elevator one of the workers made a comment to his partner that there was to much weight cause the elevator made a certain noise...but not as if he was concerned more jokingly...my mother is heavy set ...she and our party thought that was rude and unnecessary...they both looked at her...i was going to bring it to there attention, but what good would of it done...so please address it....there were 2 gentlemen...one pushing my father which was a Hispanic male and the other was a black male pushing mother...the one who made the comment was the Hispanic male....and another problem was the airplane was very warm..."
Cons: "Cramped airplane, lousy terminal, mediocre flight attendants, cramped seats. Is that enough?"
Cons: "The chicken option in first class is in no way worthy of a premium cabin. Also, the plane could have been a bit cleaner."
Cons: "never flying united again"
Pros: "Didn't make me check my bag, and I got to destination early. 0pilot communicated well."
Cons: "There was gum under the armrest of my seat. No inflight entertainment. Flight attendant wouldn't help my find the power outlet. Boarding was a little slower"
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Cons: "Waited on the plane for one hour after landing because gate was occupied"
Pros: "Price and being on time."
Pros: "I enjoyed the free selection of movies to watch during the flight."
Cons: "Roughly a 40 minute delay to depart, and another 40 minutes late when arriving."
Pros: "Comfortable flight. Pilot kept the passengers informed regarding weather issues in the flight path."
Cons: "Had to rebook flight due to prior delay. Not so friendly staff at the desk."
Pros: "It was alright"
Cons: "It was united I should have used LAN"
Pros: "Crew were very professional"
Cons: "The wait to get to the gate was hard. After a 3 hour flight we had no gate as another plane took our assigned gate then another gate had a broken gangway so we had to use "air stairs" to depart"
Pros: "Getting off the airplane was what I liked most. And the coffee and waffle cookie. The attendants in the "you are too much trouble we don't want you cattle section" were shockingly friendly, hard-working and helpful."
Cons: "i can't really describe how much a surly, snarling boarding agent can effect your flying experience in a negative way. We scurried from one flight to the next, and were informed at our gate that this was THE FINAL CALL and that THIS FLIGHT IS FULL...YOUR CARRY-ON WILL NOT FIT! About 8 people got on after we squeezed ourselves into our torture positions. My 6'2" husband folded himself into his "seat" knees crushed up against the metal bars of the seat in front of him. The seat back of the chairs in front of us made me feel claustrophobic. Just awful. And then there are no monitors, screens or anything to take your mind off of your pain for 3 miserable hours."
Pros: "Amazing service."
Cons: "The flight was delayed an hour and half. Had to deplane after boarding. No one gave us any information. When arriving at LAX we had to wait on the plane runway for 36 mins before being able to get off. Again no one told us why or what was going on. 5 passengers had to sprint to make our next flight which was international and we almost missed it"
Pros: "The flight crew stayed calm and polite as people were frustrated with the boarding process and a few other errors. The communication was clear and consistent about our delay due to the rain and when we would be landing as well."
Cons: "The two gates were boarding separate aircrafts and the lines because a cluster of confused and irritated people. It was hard to board with all the confusion as our gate kept changing where to line up with our groups and eventually we were able to board. Some of the flight crew was a little snappy when the seatbelt light was on for a long time and people had to use the restroom."
Pros: "I arrived safely in LA."
Cons: "Flight was delayed about 10 times (not exaggeration). Crew was rude. Communication between staff was very poor. Food wasn't provided in first class."
Pros: "Air hosts and histesses were great."
Cons: "No leg room on plane."
Cons: "This flight was a nightmare, I don't know where to start... It was the equivalent of a discount airline flight. Claustrophobic, unfriendly staff, ran out of food, stinky and dirty bathrooms."
Pros: "It was a little more spacious and seats were a little more comfortable"
Cons: "Seats didn't recline, no entertainment"
Pros: "Gate personnel were great."
Pros: "The email and text messages with fight status was one the best part of the trip to Los Angeles. The short check in lines and fast check in with United Agents was another great part of the trip to Los Angeles."
People not wearing masks when not eating or drinking.
Pros: "We’re still alive."
Cons: "Customer service and the flight crew were very rude. No WiFi or entertainment."
Cons: "There was no WiFi"
Pros: "Absolutely nothing"
Cons: "Everything.. the price, the crew, the service"
Cons: "It would be better if they organized themselves the right way and don’t let their passengers lose their flights without any compensation"
Cons: "Other travelers sat in the exit row without paying the premium price. The attendant didn’t check the tickets, where as we paid the extra fee. Would have liked them to pay it as well."
Pros: "Quick flight"
Cons: "Baggage fees"
Cons: "Way too smal no elbow space at all seats very uncomfortable never again with spirit airlines"
Pros: "It was a pretty decent experience for my first time riding with Spirit."
Cons: "Had nothing to do with Spirit. But, majority of the passengers were rather rude and inconsiderate."
Pros: "Agents were friendly, even though I know they are being slammed for the horrible price and ticketing structure set by corporate."
Cons: "$55 per carry on one-way is theft, especially since it has to be bought online prior to check-in. Being used to EVERY OTHER AIRLINE which allows for a complimentary bag. $220 extra for the wife and I was not in our budget. Seats also do not recline, have little cushioning, and the space between rows is VERY tight. Will not fly again."
Pros: "Got there early to destination"
Pros: "Flight was fast."
Cons: "Staff seems uninterested in their clients. Asked for a refill, male attendant looked at his phone, then went to get coffee... did not ask me if I wanted cream or sugar.. felt like I was begging for a service I had already paid for. The fact y’all charge for coffee is already ridiculous, but to get this kind of service... it’s something else."
Cons: "I tried to find out who checked me into the flight and her supervisor. I was discriminated against for having a service animal. I was told my doctors paperwork was insufficient. I called spirit airlines to see who was working and they could not find out. I will never fly again with spirit."
Pros: "Flight was good and on time. Crew was very nice"
Cons: "The little add ons for luggage, etc"
Cons: "Seats don"t recline at all"
Pros: "I liked that the kiosks were working this trip."
Cons: "The seats were too uncomfortable and they don't recline. The heavy metal trays are thee worst noise making ever, it feels like someone is kicking or punching your seat whenever its pulled down behind you."
Pros: "flight was fast"
Cons: "too many fees for stuff other airlines don't charge for. i basically paid the same amount i have in the past for AA after all the charges. you're better off flying with a better airline, because you'll end up paying about the same amount of money."
Pros: "Nothing to like. Wish I choose another airline."
Cons: "No service , except chacking if the carry in laggage fits premesured parameters and charge more if not. Flight attendant talking to each other ignoring passengers. No space in chairs. Overcrowded plane with everyone sitting on top of each other."
Pros: "No much"
Cons: "Entire experience was terrible. Last time I fly with spirit"
Cons: "Great flight - arrived early, super nice airplane, friendly attendants"
Pros: "The flight path selected allowed us to arrive 10 minutes early."
Cons: "I would like to see more food offerings. I would also like to see the crew have more willingness to encourage parents to control the noise of their children."
Pros: "Boarding was easy and the crew was friendly"
Cons: "The flight delay. I wouldn't complain about this too much except it was on the flight to and from."
Cons: "I felt a ripp off affter when I found oute that I hadto pay 165.00 for bagage in order tu fly my furst reaction is what gotme here my guife bought the tikets I will never use this company again and I have share the story to all may friends relatives family members after surbey the c e o owners protocols make mi feel that I must stay away from this institution this is very harmful to any human I just want to be treated the way you treat your loved ones becouse we R humans, and humans never get close to people that confuses lies and hurts them ."
Pros: "Cheap and easy"
Cons: "Too simple and uncomfortable for my taste"
Pros: "On time"
Cons: "I received the worst service while flying with my two year old. The flight attendant would not let me get up to change my sons diaper it was very frustrating. she was trying to intimidate my son so he can sit on his seat something he's not use to because he has always sat on my lap. I think the situation could of been handled differently on her part."
Pros: "It was horrible flight. From start to finish."
Pros: "Crew was pleasant."
Cons: "The most uncomfortable flight ever. Seats don't recline, very little leg room; not a great situation when the entire flight had nothing but turbulence. Bad taste when you now have to pay for every and any bag. No entertainment, nothing complimentary...Unfortunate."
Pros: "Plane new and clean. Crew very hospitable."
Cons: "Seats don't recline."
Pros: "Funny, friendly crew."
Cons: "Very budget experience. Couldn't get basic comforts for a multi-hour flight. Everything incurs a cost. Having one carry-on costs more than checking in one piece of luggage."
Pros: "Need to be more clear about cost of baggage. While Flight was cheap it cost an additional $100 to carry on my bag."
Pros: "All Flight attendants are very kind and have sense of humor. Thank you for taking care of us. Appreciate it!"
Cons: "On your website wasn't clear when I was going to check in on line and it required me to pay $31 for carry on. I have a small bag for my personal items but I have pay extra. It doesn't make any sense for me. And when I clicked submit for check back after process a payment. It went to blank page. It was clear."
Pros: "Fare of ticket. Flight arrived on time."
Cons: "No water, almost died of dehydration. I don't understand why it is so hard to provide your passengers with something as simple as water. The seats were really close to each other and had hardly any leg room. The seats did not recline back. There was no entertainment or power outlets. The boarding was done late as well."
Pros: "I love the price, very affordable."
Cons: "Can't think of anything."
Pros: "The plane ride is really comfy and the staff is very friendly"
Cons: "Boarding a lot of people didn't know where to sit I saw some people get the same seat and so on"
Pros: "I originally liked the price when booking but quickly realized the reason why they are so cheap ."
Cons: "They constantly have issues with their page when checking in . I checked in receive confirmation arrived at airport sorry sir you missed your flight and haven't checked in your only options are rebook and pay again me along with the other 5 customers that had the same problem . This will be the last time I will ever fly again using this airline or recommend anyone to use this airline . Called customer service and they claim they can't do anything at all ."
Pros: "I was able to print my ticket at the kiosk with no problem and it took only about 5 minutes, saving me the wait in line. The boarding staff gave very good instructions for boarding so we didn't have the chaos that ensued at my earlier flight out of LAX. The pilot checked in with us a few times and managed to get us on the ground ahead of schedule."
Cons: "I didn't find anyway to recline the seat (it was too erect for me). Though the seats were so close to each other front/back that I wondered if I'd leave any room for the one behind me had I been able to recline the seat even a bit. This is more of a critique, not a complaint. I mean, you get cheap fares so what's to complain about, right?"
Pros: "I love how the crew were so friendly and polite. They get to you immediately you need attention."
Pros: "Flight was great and on time!"
Cons: "Baggage check was too long. There was not enough agents to manage the process and long line."
Pros: "Returning was not delayed."
Cons: "They charge carry on bag for $52. It's too much and I noticed at airport."
Pros: "The second flight wasn't too bad, despite the additional 2 hour delay.."
Cons: "This was my first time flying Spirit airlines, despite the many negative reviews I read beforehand..I was skeptical because everyone made it seem bad and I just wanted a cheap flight, so I still went ahead and bought tickets for my whole family. Lawd, bless my soul. They charge you for EVERYTHING! The amount you spend on checked bags, snacks and boarding pass (if you didn't take care of it yourself) adds up to just about the same amount of another (better) airline. So don't let those prices fool you! Moreover, my flight was meant to leave at 2:30. We got on the plane and sat on the plane for 2 hours due to some "weather" delay!! Then after that, they told us they were going to dock us back at the airport while they figured out the situation. Returning to the airport, we were then escorted all the way back to checkin at the Spirit booth, and waited 3 hours in the ridiculously long line of people getting their problems fixed. Called Spirit and went on the website to them saying the system was updating so they couldn't help me..they gave me 2 options, refund or book another flight which wasn't for another 2 days!! I was supposed to go to LA and was expected to land at 4, thus why I prepaid for my hotel and car rental, only end up wasting a whole day of unused rentals! I then came up with the idea to maybe fly into San Diego. They told me the flight would be at 9:30 with a maybe 45 min delay. I took their offer and waited another 2 hours for that flight..once again, DELAY for another 2 hours! I literally spent the whole day at the airport due to Spirit's horrible service and organization. I will never use this airline again! Do yourself a very big favor, save money and TIME by booking with southwest or anything else but this airline! Listen to the past reviews because they are oh so true. Never again!!"
Pros: "The crew members were upbeat, polite, and helpful."
Cons: "The seats are too damn small. The person in back of me was kneeing me in the back. I couldn't even lower the tray table all the way down without hitting my knees. I know that more people per flight means lower fares, but you guys have pushed it too far. This was maybe the most uncomfortable flight of my life. Beyond the shitty seats, I couldn't check in to my flight using the website. It kept rejecting my password. I tried to reset my password and I kept getting error messages. So annoying."
Cons: "The built in lock on my one month New luggage was broken and zippers moved around, SPIRIT make baggage personnel stated, "TSA did that, take out up with them" I paid for SPIRIT to handle and transport my luggage. Since we paid for everything else, how much more would it have cost for a smile?"
Cons: "Spanish fly attendants needed. I had to intervene and almost demand that important information was translated. The fly attendant was very rude when some people didn't follow direction. I could tell most people in the plane did not understand"
Pros: "Getting on the plane was like any other airline no complaints there"
Cons: "Plane was too cramped. Very tight fit, couldn't move at all in the seats. And the seats didn't recline like every other airline. Everything cost money the food, drink, every piece of luggage, it was the cheapes version of a flight I've ever been on. Standard luxuries from other airlines were extras that you needed to purchase at on Spirit airlines"
Cons: "The seats need to recline. It's torture on your neck especially when you fall asleep and your 6'5"."
Cons: "Rude customer service, too many errors and mistakes, 2 hour delays, never again"
Pros: "I liked the person at checking desk . She did her best to accommodate me with my need . But with all of she did I end up to stay in airport for good 9 or 10 hours eating for next flight . U may let ur costumer know ahead time about ur rule and regulations."
Cons: "I really didn't like the routine for checking . I think they need more people so they can do better job ."
Pros: "Smooth flight. ..good staff"
Cons: "Extra baggage fee. ..no leg room"