The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
Pros: "The plane needed more leg room."
Cons: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Pros: "The flight was on time!"
Pros: "Crew was extremely friendly"
Cons: "Cleaner window"
Cons: "Missed flight due to unnecessary delays"
Pros: "Flight left on time and landed on time"
Pros: "Crew was friendly"
Cons: "Ticket printed out incorrect gate information"
Pros: "Each employee on the plane was nice."
Pros: "Lots of movies to choose from."
Cons: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Pros: "I am usually happy with Delta."
Cons: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Pros: "Snacks and drinks and movies on point."
Cons: "No cheese its."
Pros: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Pros: "Delta never ceases to amaze me. The flight was perfect!"
Cons: "There’s nothing I can think of."
Cons: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Pros: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Cons: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Pros: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Cons: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Cons: "Small airplane, noissy"
Cons: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Pros: "Delta is professional and safe. The best fares ever."
Cons: "Lack of food/snack choices. Seem like a shortage on ice."
Pros: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Pros: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Cons: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Pros: "Flight ifself was okay once on the plane"
Cons: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Cons: "Lost baggage. No one told us anything till after an hour"
Pros: "Amenities, service, and punctuation of flight"
Pros: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Cons: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Pros: "I liked that we got to my return destination early"
Cons: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Pros: "Love the hospitality and the staffs kindness"
Pros: "Customer service was great"
Pros: "How they take off and land"
Cons: "The price versus other companies"
Pros: "Delta’s crew were professional"
Cons: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Cons: "Seatsnare ridiculously tight for a 6ft man."
Pros: "The EXIT seat with nothing in front of me."
Cons: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Cons: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Pros: "The boarding process was smooth, friendly staff."
Pros: "Over cramped No Space for carry on slow service"
Cons: "Over cramped No Space for carry on slow service"
Pros: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Pros: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Cons: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Pros: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Pros: "Cabin crew were excellent and so friendly and down to earth."
Cons: "The seats are very hard but I find this with all the airlines now"
Cons: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Pros: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Cons: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Cons: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "No entertainment for the whole 5 hr flight. Very bad"
Cons: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."
Pros: "I got there safe!"
Cons: "I f plane had slowed downed during turbulence."
Pros: "Nothing to write home about."
Cons: "Squished seats, mediocre food. Competitor deliver more for the same price or less."
Cons: "In flight entertainment was broken"
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Cons: "Was next to crying child. I do understand crying children. But I should have footed a free glass of rose."
Pros: "The crew was great. Flight attendant worked really hard to keep people moving and comfortable and safe. Pilots kept us informed."
Cons: "The plane is a bit older and they need to update their fleet. Boarding process needs to start sooner. Not sure what is ... Took forever for them to board."
Cons: "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
Pros: "Expensive, tight seats, They now charge extra if you want to sit by the window. Mediocre."
Cons: "They lost my luggage. Avoid this airline like the plague. Never again."
Pros: "Kind crew, smooth flight"
Cons: "lack of communication on flight delay"
Pros: "19 minute flight wheels up to wheels down!"
Pros: "Food and staff are great"
Cons: "Small space between seats"
Pros: "Arrived early with great service which is most important when flying."
Cons: "Entertainment was not on par with competitors like Delta, especially on a long flight. Movies depended on downloading the gogo app before you boarded which most were not aware of until we were airborne."
Pros: "Pleasant flight crew!!"
Pros: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Pros: "The crew were lovely and the entertainment was wonderful."
Cons: "Small space once passenger in front of you lowers their seat back. Difficult to get in and out of my seat like that"
Pros: "My flight was amazing---amazing in the fact that I had to be on top of flight status and was rudely spoken to by the sellers of the ticket. They almost cancelled my entire trip, even though I paid for it, because while at work I could not pick up the phone when they called me. This site is seriously a scam to buy your ticket from. I survived and was able to go---but I would never encourage anyone to buy through this site, unless you just really love living a nightmare. If you love nightmares, why not. Go ahead."
Cons: "Kayak is a nightmare to buy your flight through."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "The seats seem to be shrinking. The flight was flawless."
Cons: "Tight seats, but I guess that is going to be the norm now."
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "The flight was great--good food, good service, good entertainment, on time."
Cons: "They lost our luggage. Four people traveling together arrived in Phnom Penh, but our luggage didn't. It took almost 2 days to be reunited with our luggage."
Pros: "Staff was friendly and genuine"
Cons: "They didn’t load enough “for purchase” food. This was a six hour flight! They has no options left excepthummus and chips. This is second flight on American this year where they don’t supply the plane appropriately."
Pros: "Efficient boarding, comfortable and decent amount of leg room, good in-flight entertainment options and regular refreshments."
Cons: "We departed later than we were due to (possibly not American Airlines' fault) I wouldn't rate the food particularly highly but for plane food it is what you would expect!"
Pros: "Flight arrived safely"
Cons: "Everything else"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Pros: "Boarding was fast!"
Cons: "The staff was not great! When I had just arrived to the gate, they had already called group 5 so I went up and presented my boarding pass and the crew made a facial expression of annoyance since group 5 was called and they were boarding group 7. When I entered the plane, one of the staff just looked at me twice without saying hello back. I said it twice and the same lady gave me a cold goodbye when I was leaving the plane. There was no entertainment!!!! Also, no plug to charge my phone that I had to wait to charge my phone after getting my bags to contact a taxi driver (Lyft)."
Cons: "More than 3 hours late and missed a press conference with a US Senator"
Pros: "The flight was good crew members was nice and professional."
Pros: "On plane staff was attentive and very pleasant."
Cons: "Delayed flight departure. New norm, being late?"
Pros: "Good crew Lucky to get better seats!"
Cons: "Poor Selection of entertainment not enough screen"
Pros: "Flight landed 40 minutes early"
Cons: "Due to early landing, no gate available. We literally rode all over the tarmac making room for other planes to maneuver around...and then did not get to a gate until 15 minutes past ORIGINAL arrival time. Also, I booked a premium seat, but there was no more leg room than any other seat. No meal/snack for purchase was even offered."
Pros: "Good seat back entertainment system. Plenty of movies I wanted to watch. Good to have an AC power outlet, too, to keep my phone charged."
Cons: "Charging more for some seats is a crappy business practice. Never enough room. Warmer than I'd like. Guy behind me kept stretching out his legs so much that he'd hit my feet unless I also stretched out."
Pros: "JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Comfortable seats, pleasant staff"
Cons: "Flight was 30 minutes late departure, and arrival (no gate at LAX due to late arrival."
Pros: "All the staff were super friendly and warm. The customer service was top notch - beyond beyond amazing. The seats were comfortable. And the cups for our complimentary beverage weren't kids sized! I received a normal cup! The whole experience was a breath of fresh air."
Cons: "There was only one *tiny* negative... baggage. It would have exceeded my expectations if baggage was included instead of an additional fee. But this is wouldn't deter me from flying with American Airlines."
Pros: "The movie, game and music selections were good. However, my son was only able to connect to the Disney movies. Something was wrong with his monitor."
Cons: "Food was awful! Service was hit or miss. One flight attendant was very curt in asking about beverages. They seemed to be impatient. Also, comfort level was poor. I am only about 5'2" but I thought leg room space was tight."
Pros: "Staff was wonderful."
Cons: "They canceled my ticket for no reason"
Pros: "Movies, wine"
Cons: "When checking in the staff was so incredibly rude, nonexistent during the whole check in process that it led to several people missing their flights or almost missing it. I had to run around asking for someone to help the long line of people including me who were all in danger of missing their flight because no one was around to help. And then when I finally do get checked in using the now kiosk only option for the plebeian class while anyone above economy gets to talk to real people (way to highlight the class divide guys) I missed my check in time by 5 minutes and was told by the kiosk to find an agent. Then I go running around looking for an agent. I find one and she says you missed your flight. I told her I still have 45 minutes to make it, and she rudely just tells me to get in another line to pay for a new ticket. LUCKILY someone in the priority line saw I was having a problem, a customer not an agent, and she told me to try to talk to someone on her side. After 3 agents told me no one finally told me yes. I made my flight but just by a hair. If the agents would have been around to help or been willing to help me from the moment I spoke to them this would not have been a problem. Thanks for almost ruining Christmas for me. When I spoke to others everyone told me they always have issues with AA. Will never fly AA again."
Pros: "I had all three seats to myself! The plane temperature was good, the pilots were friendly and funny as a spoke to the passengers. The crew was attentive, and we arrived on time despite getting off to a late start. Plus the pilots did a great job on landing the plane."
Cons: "Everything was great."
Pros: "The crew that showed up at the Departures counter when we all lined up to be reticketed for our flight that was cancelled the previous night was great."
Cons: "Our brand new 787 had a mechanical issue. We were scheduled to leave at 7:20pm and sat on the Tarmac until 10:45 while we waited for shuttle buses to take us back to the terminal. We waited in line for over two hours for hotel vouchers that they did not have. We paid for own our room and returned at 11am as instructed, but the plane needed a part that had to be shipped from the U.S. which pushed our scheduled departure from 2pm to at least 9pm. My family grabbed a bus to Narita for a 6:30pm flight. C'MON AMERICAN AIRLINES! COULD YOU SERIOUSLY NOT GET ANOTHER PLANE TO HANEDA?? OR AT LEAST PAY FOR OUR HOTEL?? The ground crew at Haneda was very kind but overwhelmed. Terrible experience. And it's the reason I don't fly American. In fact, KAYAK, I booked our flights on JAL intentionally to avoid American. The fact that these were partner flights on American completely and unpleasantly surprised me...also not a good experience."
Cons: "I hated that my flight got delayed for over an hour and I was not informed of this delay. I had people waiting at the airport to pick me up so it would've been beneficial for me to know of the delay."
Pros: "Got home safely (eventually)"
Cons: "Left 3.5 hours late. Promised a connection the following morning and a hotel. Arrived at SFO only to be told that they would not pay for the hotel (or make arrangements) as the delay was weather related (since when is trying to leave BEFORE a typhoon hits and being LATE a weather related issue). They gave me the option of after a 13 hour flight at 11:30pm walking over to find AA staff in another terminal to argue for payment. I was too tired. After 1 million miles on AA I will avoid them now."
Pros: "Fit and finish of cabin interior was nice."
Cons: "I REALLY wish this flight had drop down footrests in coach. The video demonstration advises passengers to put up foot rests and tray tables upon approach. I wish there had been a foot rest - my back was killing me due to the inability to lift my knees and feet to take the pressure off my lower back."
Pros: "There's nothing good about AA"
Cons: "One of the few things SouthWest, Alaska & United did was the proper queuing of people to get into the plane. AA is a free for all - those who follow regulations will fall behind. In this flight from Boston to LAX - I heard there were 80 Priority checking - are you kidding me. Group 1 does not help if I have 80 Priority seating and one family took 12 people in with one elderly. It's good to place Elderly and Military up front first - but to take the Whole entire family - that's not fair - you have 8 able bodies who should be in line with the rest of the crowd. Also who heard of 80 Priority check ins - normally, that's Group 1. Never flying AA unless I a desperate."
Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Pros: "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
Cons: "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
Cons: "The ticket counters are a joke. I could not check in the afternoon before my flight or the morning of on my phone, or at the ticket counters in the airport. I don't mind waiting in line but out of the 2.5 hours I waited in line about 30% of that time there was no attendant at the ticket counter, 50% of that time there was only one attendant who spent her time helping first class, and only 20% of the 2.5 hours I waited in line was there still only 2 attendants helping check people in. Because of this, I missed my flight."
Pros: "The flight attendants were amazing"
Cons: "Charging ports for devices"
Pros: "I got to watch movie BC of direct Tv. Seats were roomy enough."
Cons: "Better choices for purchased snacks."
Cons: "Everything... everything could’ve been better"
Cons: "Wish we could have gotten seats next to each other"
Cons: "25 people aprox loose the connecting flight"
Cons: "We arrived to one terminal and no one says that the next flight was in tom bradley terminal. After asking on the way, I realized that had to walk more than 35 minutes. No transfer service, no info, nothing. Finally after reach tom bradley terminal, the ANA staff said that they was very delayed and wanted to change my flight."
Pros: "On time and nice services"
Cons: "That the ticket wasn’t free lol."
Pros: "Having a nice breakfast at Ruby's in between flights. Houston is a beautiful airport. When my sciatica got too painful from dragging my baggage allover the airports, United instantly got me setup with a wheelchair and a very helpful person that made everything more bearable. The food was overpriced but good."
Cons: "The long walks between domestic and international terminals. and broken people movers. Houston is huuuuuuuge!"
Pros: "I'm so glad I got to sit next to my wife."
Cons: "I had to check in my carry-on when I got to the gate. I had my snacks and entertainment packed in my bag so I had to unpack my stuff for the flight. Once on the plane there was plenty of room for my bag to go in the overhead compartment. Not only did I deal with the discomfort of having to carry my stuff in my hand on to my next flight but I had to deal with a flight attendant that had no self awareness of his surrounding. The flight attendant ran into my shoulder more times than I can count. Such an irritating flight."
Pros: "Normal sized seats, arrived early"
Cons: "Nothing out of the normal expectations"
Cons: "Not good with disability wheelchair services sudden gaye changes unable to accomodate standy despite reprated attempts and multiple flight options with 4 hr airport layover"
Cons: "Outrageous baggage fees cause a huge traffic jam in the aisle at boarding and disembarking due to overloaded carryon baggage. This causes huge problems for already cranky travellers and slowing down your process of clearing your planes. No wonder air rage has been in the news so much lately. Won't be flying United anytime soon."
Pros: "The flight was comfortable."
Cons: "As I walked on the plane, the crew members standing at the entrance didn't greet me, I had to greet them first. The same issue occurred as I exited the plane. Also the 3 hour layover wasn't fun."
Pros: "Bathrooms and seats are too small. There is no food essentially. No entertainment unless you have your own electronic hand-held device."
Cons: "See above."
Cons: "More legroom is needed."
Pros: "Not much"
Cons: "Several different delays for unknown reasons."
Cons: "Original flight was delayed one hour and forty minutes to to flight traffic in lax. I was fortunate enough to get a flight to sfo to get my connection to Santa Barbara. The main complaint is that united help desk said flight traffic had been delayed out of lax for the past 3 days. I should have been informed earlier I would have save end mealot of stress"
Pros: "Good seats. Good air hostess - very nice and tried to make jokes."
Cons: "Bought a snack -- terrible Hummus and Pita, but also wanted cheese platter, but they had run out of it. Entertainment was too hard to actually enjoy -- i couldn't download flash on my laptop while in the air."
Cons: "Plane sat n tarmac for over an hour before crew gave any information on delay to passengers. Missed my connecting flight."
Cons: "My seat was changed as I was boarding to 10 rows back from my chosen seat and I was unable to find out why."
Cons: "Please make announcements if there are gate dhanges. I would have missed the flight if I didn't double check with the staff at original boarding gate."
Cons: "The chicken option in first class is in no way worthy of a premium cabin. Also, the plane could have been a bit cleaner."
Cons: "United, as most airlines, do not make effort to compensate customers when delays are their fault. Having to pay $7.99 for entertainment is ridiculous, especially on an international flight. Just one more way to gouge customers. Especially as a 1K flyer, having to pay for entertainment is just a slap in the face."
Pros: "Delayed too much. Check in personnel didn't know what they were doing. Literally, we're confused and asking questions on how they should do their jobs. Honestly, UA is pretty subpar"
Pros: "The crew to LA was nice! The crew to Houston seemed tired and needed a break or some days off. Or maybe the just got back to work and weren't ready."
Cons: "United is a pretty decent airline. What they probably DON'T have control over is so many children on a flight. I understand that, but honestly the flight to Houston sucked with whiny kids. What they CAN control is the overbooking of flights. I notice that the flights to LA are often overbooked. It's a bit annoying when waiting to board a flight and constantly seeing the overbooked notification asking people to volunteer their seat. It's not the first time."
Pros: "The plane was late and when it came to boarding it seemed to take much longer than normal, they never announced boarding sections, so everyone was confused"
Cons: "We were stranded at the taxi area on takeoff due to some 'weight balancing issue' according to the captain. On touchdown, we were again stranded in taxi area and had to be towed in."
Pros: "I actually got bumped from this flight to one that went directly to my final destination of San Fransisco. What a great experience!"
Pros: "Price and being on time."
Pros: "Everything went perfectly. Thank you."
Pros: "I enjoyed the free selection of movies to watch during the flight."
Cons: "Roughly a 40 minute delay to depart, and another 40 minutes late when arriving."
Pros: "It was alright"
Cons: "It was united I should have used LAN"
Pros: "I liked how easy it was to board the plane, the friendliness of the crew, and the light over my seat was very illuminated."
Cons: "No plug for charging anything and no tvs or music. Isn't it 2016? Isn't United supposed to be above the standard? I was very disappointed with the lack of amenities that was offered."
Pros: "Crew were very professional"
Cons: "The wait to get to the gate was hard. After a 3 hour flight we had no gate as another plane took our assigned gate then another gate had a broken gangway so we had to use "air stairs" to depart"
Pros: "Getting off the airplane was what I liked most. And the coffee and waffle cookie. The attendants in the "you are too much trouble we don't want you cattle section" were shockingly friendly, hard-working and helpful."
Cons: "i can't really describe how much a surly, snarling boarding agent can effect your flying experience in a negative way. We scurried from one flight to the next, and were informed at our gate that this was THE FINAL CALL and that THIS FLIGHT IS FULL...YOUR CARRY-ON WILL NOT FIT! About 8 people got on after we squeezed ourselves into our torture positions. My 6'2" husband folded himself into his "seat" knees crushed up against the metal bars of the seat in front of him. The seat back of the chairs in front of us made me feel claustrophobic. Just awful. And then there are no monitors, screens or anything to take your mind off of your pain for 3 miserable hours."
Pros: "Amazing service."
Cons: "The flight was delayed an hour and half. Had to deplane after boarding. No one gave us any information. When arriving at LAX we had to wait on the plane runway for 36 mins before being able to get off. Again no one told us why or what was going on. 5 passengers had to sprint to make our next flight which was international and we almost missed it"
Pros: "The flight crew stayed calm and polite as people were frustrated with the boarding process and a few other errors. The communication was clear and consistent about our delay due to the rain and when we would be landing as well."
Cons: "The two gates were boarding separate aircrafts and the lines because a cluster of confused and irritated people. It was hard to board with all the confusion as our gate kept changing where to line up with our groups and eventually we were able to board. Some of the flight crew was a little snappy when the seatbelt light was on for a long time and people had to use the restroom."
Pros: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Cons: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable. A gate change happened because the computers were down so we had to walk to a different gate to get our tickets scanned then walk back to our original gate to board."
Pros: "Wrote so much for the first leg. Same accolades, same issues but the flight was shorter - so the issues were twice as tolerable."
Pros: "It was on time which was good"
Pros: "The staff did fine but that's about it."
Cons: "I can't believe that a free meal isn't served on 6 hour flight and I also had to pay for the movies after paying over $2000 dollars for two tickets. It was just an extremely long domestic flight that should have been treated more like an international flight with free movies and a meal server."
Cons: "This leg had entertainment that we could watch on our phones that never ended up working."
Pros: "It was a little more spacious and seats were a little more comfortable"
Cons: "Seats didn't recline, no entertainment"
Pros: "Gate personnel were great."
Pros: "We’re still alive."
Cons: "Customer service and the flight crew were very rude. No WiFi or entertainment."
Cons: "There was no WiFi"
Pros: "Absolutely nothing"
Cons: "Everything.. the price, the crew, the service"
Cons: "It would be better if they organized themselves the right way and don’t let their passengers lose their flights without any compensation"
Cons: "Other travelers sat in the exit row without paying the premium price. The attendant didn’t check the tickets, where as we paid the extra fee. Would have liked them to pay it as well."
Cons: "The delay and error on my tickets."
Pros: "It was a pretty decent experience for my first time riding with Spirit."
Cons: "Had nothing to do with Spirit. But, majority of the passengers were rather rude and inconsiderate."
Pros: "Agents were friendly, even though I know they are being slammed for the horrible price and ticketing structure set by corporate."
Cons: "$55 per carry on one-way is theft, especially since it has to be bought online prior to check-in. Being used to EVERY OTHER AIRLINE which allows for a complimentary bag. $220 extra for the wife and I was not in our budget. Seats also do not recline, have little cushioning, and the space between rows is VERY tight. Will not fly again."
Pros: "Got there early to destination"
Pros: "Flight was fast."
Cons: "Staff seems uninterested in their clients. Asked for a refill, male attendant looked at his phone, then went to get coffee... did not ask me if I wanted cream or sugar.. felt like I was begging for a service I had already paid for. The fact y’all charge for coffee is already ridiculous, but to get this kind of service... it’s something else."
Cons: "85 mins late"
Cons: "I tried to find out who checked me into the flight and her supervisor. I was discriminated against for having a service animal. I was told my doctors paperwork was insufficient. I called spirit airlines to see who was working and they could not find out. I will never fly again with spirit."
Pros: "Flight was good and on time. Crew was very nice"
Cons: "The little add ons for luggage, etc"
Cons: "Seats don"t recline at all"
Pros: "I liked that the kiosks were working this trip."
Cons: "The seats were too uncomfortable and they don't recline. The heavy metal trays are thee worst noise making ever, it feels like someone is kicking or punching your seat whenever its pulled down behind you."
Pros: "No much"
Cons: "Entire experience was terrible. Last time I fly with spirit"
Cons: "Great flight - arrived early, super nice airplane, friendly attendants"
Pros: "The flight path selected allowed us to arrive 10 minutes early."
Cons: "I would like to see more food offerings. I would also like to see the crew have more willingness to encourage parents to control the noise of their children."
Pros: "Boarding was easy and the crew was friendly"
Cons: "The flight delay. I wouldn't complain about this too much except it was on the flight to and from."
Cons: "Our flight was delayed by 2.5 hours. Boarding was unorganized. No wifi available. The crew is nice."
Pros: "Cheap and easy"
Cons: "Too simple and uncomfortable for my taste"
Pros: "On time"
Cons: "I received the worst service while flying with my two year old. The flight attendant would not let me get up to change my sons diaper it was very frustrating. she was trying to intimidate my son so he can sit on his seat something he's not use to because he has always sat on my lap. I think the situation could of been handled differently on her part."
Pros: "I didn't know they operate like Allegiant !!! You get what you pay for !!!"
Pros: "It was horrible flight. From start to finish."
Cons: "Carry on luggage rate is high"
Pros: "that was the worst experience i have ever had"
Cons: "that was the worst experience i have ever had"
Pros: "Crew was pleasant."
Cons: "The most uncomfortable flight ever. Seats don't recline, very little leg room; not a great situation when the entire flight had nothing but turbulence. Bad taste when you now have to pay for every and any bag. No entertainment, nothing complimentary...Unfortunate."
Pros: "Plane new and clean. Crew very hospitable."
Cons: "Seats don't recline."
Cons: "Paying separate for insurance and seats, instead of together. Overall it was an alright flight. The airline attendants wasn't as friendly."
Pros: "Need to be more clear about cost of baggage. While Flight was cheap it cost an additional $100 to carry on my bag."
Pros: "All Flight attendants are very kind and have sense of humor. Thank you for taking care of us. Appreciate it!"
Cons: "On your website wasn't clear when I was going to check in on line and it required me to pay $31 for carry on. I have a small bag for my personal items but I have pay extra. It doesn't make any sense for me. And when I clicked submit for check back after process a payment. It went to blank page. It was clear."
Pros: "The flight was ok."
Cons: "Would prefer an asterisk on Spirit's prices so I will be reminded that the price listed DOES NOT include a cost for your seat or the cost for a carry-on bag, and that the airline won't even give you a glass of water without it costing you something. Not a fair comparison of prices without some indication that there is additional costs before you can get on the plane."
Pros: "Fare of ticket. Flight arrived on time."
Cons: "No water, almost died of dehydration. I don't understand why it is so hard to provide your passengers with something as simple as water. The seats were really close to each other and had hardly any leg room. The seats did not recline back. There was no entertainment or power outlets. The boarding was done late as well."
Pros: "I love the price, very affordable."
Cons: "Can't think of anything."
Pros: "I originally liked the price when booking but quickly realized the reason why they are so cheap ."
Cons: "They constantly have issues with their page when checking in . I checked in receive confirmation arrived at airport sorry sir you missed your flight and haven't checked in your only options are rebook and pay again me along with the other 5 customers that had the same problem . This will be the last time I will ever fly again using this airline or recommend anyone to use this airline . Called customer service and they claim they can't do anything at all ."
Pros: "I was able to print my ticket at the kiosk with no problem and it took only about 5 minutes, saving me the wait in line. The boarding staff gave very good instructions for boarding so we didn't have the chaos that ensued at my earlier flight out of LAX. The pilot checked in with us a few times and managed to get us on the ground ahead of schedule."
Cons: "I didn't find anyway to recline the seat (it was too erect for me). Though the seats were so close to each other front/back that I wondered if I'd leave any room for the one behind me had I been able to recline the seat even a bit. This is more of a critique, not a complaint. I mean, you get cheap fares so what's to complain about, right?"
Pros: "I love how the crew were so friendly and polite. They get to you immediately you need attention."
Pros: "Returning was not delayed."
Cons: "They charge carry on bag for $52. It's too much and I noticed at airport."
Cons: "Spirit charged $100 for my carry-on right at boarding!"
Pros: "The crew members were upbeat, polite, and helpful."
Cons: "The seats are too damn small. The person in back of me was kneeing me in the back. I couldn't even lower the tray table all the way down without hitting my knees. I know that more people per flight means lower fares, but you guys have pushed it too far. This was maybe the most uncomfortable flight of my life. Beyond the shitty seats, I couldn't check in to my flight using the website. It kept rejecting my password. I tried to reset my password and I kept getting error messages. So annoying."
Pros: "Crew was nice"
Cons: "Excessive baggage fees Only smaller bags accepted Pre boarding was a mess Cannot choose seats without a fee No entertainment on board Seat did not recline No food/drinks My luggage got damaged Things inside my luggage got destroyed"
Cons: "The built in lock on my one month New luggage was broken and zippers moved around, SPIRIT make baggage personnel stated, "TSA did that, take out up with them" I paid for SPIRIT to handle and transport my luggage. Since we paid for everything else, how much more would it have cost for a smile?"
Cons: "Spanish fly attendants needed. I had to intervene and almost demand that important information was translated. The fly attendant was very rude when some people didn't follow direction. I could tell most people in the plane did not understand"
Pros: "Getting on the plane was like any other airline no complaints there"
Cons: "Plane was too cramped. Very tight fit, couldn't move at all in the seats. And the seats didn't recline like every other airline. Everything cost money the food, drink, every piece of luggage, it was the cheapes version of a flight I've ever been on. Standard luxuries from other airlines were extras that you needed to purchase at on Spirit airlines"
Cons: "Rude customer service, too many errors and mistakes, 2 hour delays, never again"
Cons: "At least offer coffee or water to the guests .or a snack"
Pros: "I liked the person at checking desk . She did her best to accommodate me with my need . But with all of she did I end up to stay in airport for good 9 or 10 hours eating for next flight . U may let ur costumer know ahead time about ur rule and regulations."
Cons: "I really didn't like the routine for checking . I think they need more people so they can do better job ."
Pros: "Smooth flight. ..good staff"
Cons: "Extra baggage fee. ..no leg room"