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Less than impressive. First time with Alaska. Actual Alaska flight was great. Your regionals left much to be desired.

Snarky unprofessional attendants on the regional flights.

The time!!!

Absolutely no compassion anymore in this industry, no discounts on really expensive fares for those suffering a loss and customer service has always been lacking. Thank you so much for not understanding how someone grieving could possibly get mixed up when booking a flight quickly when dealing with this kind of stress. They could have at least waived the 75 $ fee even though I made the mistake. I received nothing but a lecture from the customer service rep on how I shouldn't book travel when upset?!? Wow, thank you so much for giving unrealistic expectations instead of kindness to someone hurting. If more people showed concern and wellbeing for everyone you would only profit more. But show nothing and guess what, you get nothing too. I will never ride United airline again after listing to the cold words of your customer service rep.

The crew did the best they could with a bad situation

At the first sign of trouble (engine mechanical failure, they had already started boarding, had to take everyone off) they should have immediately found a different plane to take us on. Everyone knows mechanical troubles usually don't get fixed. And when they did find another plane, it had the toilet garbage door not working so the flight was cancelled. I appreciated all the customer service representatives coming together to help us out. But I was sick, and had to work a 12 hour day on Tuesday. With the rescheduled flight (and the crew was amazing for that), and getting up early for that and my 12 hour work day, I was up 20 hrs straight and had gotten MAYBE 5 hours of sleep in 36 hours. All together, it was just poorly handled by United, especially since we were at the Hub

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)

coffee was horrible

Great crew! On time professional

Food average,

I am pleased with all aspects of the flight and crew!

Never made this flight, rerouted & 5 hrs late!

Enjoyed it

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.

The gate agent helped half a dozen people (not including those described below) understand they were boarding with the wrong group.

Fully one-quarter of the passengers boarded as disability or premium. This included a party of eight that boarded with one person in a wheelchair because "We're all together."

boarding and gate agent were superb

temperature in the cabin was hot enough to roast a turkey

Great experience. Wow, fantastic flight attendants. Wish I could always fly Alaskan.

Not a thing.

I got there 20min late but I got there

twice now my bags have been lost leaving seatac IN A ROW!! the small plane that I was on was leaking condensation directly onto my lap for the hole 3hr trip. when I told the stewardess about it (before take off) she then brought me 1 yes 1 napkin and said "this should help)... (-_-) really? I will think twice before flying with this airline again

Flight was on time

It was good to be in Houston for a brief moment!!

I arrived at my destination

AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate.

The crew was excellent, timing was superb,

Seats, video and overall comfort are all very nice on the new 900's.

Nothing.

The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport.

The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through.

Leg room, good customer service

I got home safe and on time

being group 3, yet row 30. Not being cramped. being with an actual United flight crew (instead of a Sky West).

Delays delays delays

crew was great

staff from de-icing company failed to show, despite >24h of notice of snow; missed our connection baggage handlers destroyed suitcase

Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)

A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta.

Very nice gate crew Very efficient boarding Very quick and efficient takeoff

No electronic check of boarding passes Flight attendant somewhat responsive

Smooth