Pros: "open Seat between us"
Cons: "Never enough fruit & cheese boxes 4th time this year☹️ Also had a huge walk in Houston to go through TSA precheck for gate 24 & could not get my husband a wheelchair at all!"
Pros: "GoGo Entertainment"
Cons: "It was really cold on the flight from Houston to Seattle."
Pros: "Food was excellent service was good"
Cons: "Boarding was too slow we sat at gate for almost an hour for baggage to be loaded"
Pros: "Great crew, smooth landing."
Cons: "The “Mediterranean tapas” meal is basically a tiny tiny school lunch, minus the comfort of PB&J. Want dried apricots? You get FOUR. All in all not too bad though. The entertainment/WiFi system is limiting- maybe REMIND us to bring headphones? And no WiFi unless you have T-Mobile? Tease."
Pros: "Very nice and clean. I really like the leg room."
Cons: "The TSA process and I wish they had food snacks."
Pros: "Food in first class was good. The attendants were very good"
Cons: "No pre-flight beverage like in first class on every other carrier. No pillow or blanket. Entertainment movie choices were mostly older movies and stale. Very very few new movies."
Pros: "Friendly crew and the plane arrived at destination on time"
Cons: "Since I slept most of the time for this flight, I could not comment on the service during flight"
Cons: "If there was a less than one star that is what they deserve. SFO flight was late. They gave away my seat on my connection to Kalispell. They basically blamed me for being late and not being there on time. Two others from my flight were allowed to make the connection but told me that they gave my seat away because I was late. We all showed up at the same time from the late flight. I talked to 3 people including customer service and did not get a single “I’m Sorry”. Do they not communicate with each other when a flight is late and they have passengers for connections running late? They told me they don’t talk. The best they can do is put me standby for 9:30 flight and if I cannot get on that flight I have to wait until morning. My daughter is in a competition tomorrow morning and thanks to Alaska Airlines I’m going to miss it. I’m sitting here writing this review, paying for a dinner I should not be paying for and probably searching out a hotel room until morning when I can catch a flight. Unbelievable the lack of empathy."
Pros: "Clean airplane, great customer service, cheap tickets, carryon is free, airplane has plenty of carryon space, provide free inflight drink service and inflight movies. Never Fly Spirit Airlines"
Pros: "The crew was so darn efficient and the pilot was so funny over the speaker! Thank you Alaska for slaying this flight"
Cons: "Crew was abrasive and put off by people asking for service. Monitors had to be rebooted 3 times. Ran out of water and snacks."
Pros: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Cons: "My monitor isn’t really working after rebooted. And the audio hole wasn’t tight enough"
Cons: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Cons: "The flight was 2.5 hours late making me miss my connecting flight and I didn’t receive a refund for the comfort seats I paid for but didn’t get."
Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"
Cons: "My friend and I was switched to an even worse seating when boarding. Very uncomfortable especially for my friend since he had crutches."
Pros: "I travel as a professional musician. I fly with American (because many booking agencies use them) I achieved status after years of their cruel methods of forcing us to check our instruments, thinking “FINALLY, I can board without being hassled about my instrument coming onboard with me.” Nope!! They fight me every time, as if I’m some guy going on vacation and bringing my beater guitar to play on the beach. They holler every time, “SIR YOU’RE GONNA HAVE TO CHECK THAT” $6,000 worth of equipment to make space for someone’s socks. (?!?!) Today, I boarded TWO delta flights and was told, “see if it fits... if not, we can gate check it for you...” YES!!! That’s all I ask!!! Just let me TRY first! If it doesn’t fit, THEN I can’t complain! Anyway, sorry for the saga! I just want to say THANK YOU! I had peace of mind ALL day! Keep up the great work! Your staff is outstanding!!"
Cons: "I didn’t like that you thought there was something I didn’t like! I’m a fan!!"
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Cons: "Very uncomfortable flight. Seats are to close to each other"
Cons: "Only one mini bag of prezels for a 4 hrs flight. Only 5 movies to watch. Terrible experience!"
Cons: "Seating was brutal. Need to do a better job about being upfront about what you book when you get basic economy. Brutal seating and gouged for baggage"
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "It was on time"
Cons: "EVERYTHING. Cramped noosey and the tv wouldn’t power off so I couldn’t sleep for 4 hrs never again."
Pros: "They gave us free food and free movies in order to try to make up for the huge confusion/hassle."
Cons: "My gate was changed twice and the flight was delayed by almost two hours because the plane we were supposed to take was out of service."
Pros: "Free entertainment."
Cons: "The flight was incredibly hot the whole way. Which the flight was 5 hours long. The crew was a little rude, not to me in particular but to others. They didn’t have a good attitude. Sat at the gate for an hour waiting for other planes to come in so that other people wouldn’t miss the flight. But an hour??? Really!! People were getting mad and hot and sweaty. Food wasn’t cooked all the way when it got to a passenger. It was still cold. It was the worst flight I’ve been on. I would rather ride in a jump seat on a C-130 with military!"
Pros: "Boarding and nice crew."
Cons: "Pretzels for snack, nuts would be much better, uncomfortable seat by window and no entertainment!"
Pros: "Very smooth fligh and very friendly and helpful staff"
Cons: "The seats were extremely crammed and there were no movies or shows without purchase"
Pros: "Definitely can't beat the price, especially for a non-stop flight halfway across the country. I had plenty of room in my seat even with my backpack under the seat. The drink and snack selections are pretty decent."
Cons: "Delayed to start and it took a while for all the bags to be loaded. Once we arrived it took over an hour from the time we touched down to when our bags arrived at the baggage claim. Ended up finally leaving the airport an hour and a half after the time I was originally supposed to arrive."
Pros: "I arrived."
Cons: "It was an hour after boarding before take off. Another 15 minutes on the ground after landing waiting for a gate at midnight on a weekday. I understand that circumstances occur beyond the airlines control, but this has been routinely occurring on my trips with Frontier. Absent compelling reasons, I will not be flying with them again."
Pros: "They still pick up trash!!"
Cons: "New airbus has even LESS room!! Have to manhandle your personal bag out of the even smaller space under the seat! A soda is $3! There is Nothing to read anymore and the crew are overwhelmed with cranky people... making them cranky."
Pros: "simplicity."
Cons: "help but i had to pay to change my flight during Harvey. I paid double because of it. second time they did it free of charge, it should have been free of charge my ticket was 157, it bacame 300+. seats dont recline. tough for your back."
Pros: "It didn't crash"
Cons: "The whole staff from the check in to the attendants was rude rude rude. Never again!"
Cons: "The carry on price and a kid crying the 2 hr flight"
Pros: "Low fares Smooth ride/landing Bigger leg room than Spirit Airlines"
Cons: "Delayed flight Seats were not the most comfortable"
Pros: "Efficient from the crowded baggage check to baggage claim. Great Job!"
Cons: "Seats don't recline, get what you pay for!"
Pros: "Flight attendants helpful and pleasant"
Cons: "Plane was filthy. Crackers, chips, etc all over the floor. Wasn't a clean spot anywhere. Unpleasant to sit for several hours with my feet in filth and to have to put my bag in it under the seat."
Pros: "Not trying to be hurtful, but not much. The people sitting next to me were nice. The temperature was fine. Nice takeoff, flight, and landing. The seating in the terminal was comfortable."
Cons: "The boarding was completely disorganized. The crew unprofessional. I overheard one crew member say to another "What is it with these Denver weirdos?". Then they complained about work and passengers the rest of the trip. I was in the front row and they must've assumed I couldn't hear them. I could. I know you're trying to reduce fares and making it an more a la cart experience, but $2.99 for a can of soda? Having to avoid the pile of ice that was dumped by the flight crew into the bathroom sink when i washed my hands wasn't very pleasant. The chairs are still incredibly uncomfortable, even in my "stretch" seating assignment ($35 poorly spent on my part). This trip made me rethink the cost benefit of taking Frontier. Flying United or American may be worth the extra money. And that's coming from someone on a tight budget. I used to enjoy flying Frontier and love taking a plane in general. I surely didn't this time."
Pros: "It was ok, male flifht attendant super friendly"
Cons: "The seats weren't that comfortable for my husband due to his height."
Pros: "We were sitting in the first row but this guy behind us had a sick dog. There was poop all over the seat and everything. We ended up moving towards the very back of the cabin to get away from the smell."
Cons: "The smell"
Pros: "I like that we eventually arrived at our destination."
Cons: "Gate 17 at IAH smells of what I assume can only be urine. The carpet is sticky and filthy. The gate organization is chaotic and frustrating. Low cost should not equate to what is being offered at Spirit. No pride seen by employees. Book with someone else."
Cons: "Everything was really bad. I will recommend everybody to run very far away from this company"
Pros: "the service is good, schedule is on time, and the price is very cheap. It's a good choice for a 2-hours flight."
Pros: "Bording was fine"
Cons: "Horrible costomer service, nobody knew there job. Never flying spirit again"
Pros: "The crew was very funny and active!"
Cons: "It was very comfortable and you get what you pay for. It was excellent."
Cons: "They charge extra for everything. That great price was quickly eroded by add on charges for luggage, seats, water, and as soon as they can figure out how to meter it, they will charge restroom visits by the pound. Worst airline ever."
Pros: "The flight attendants were friendly"
Cons: "2 hours delay and not provided any explanation and very few updates during the wait. No offer of compensation, even the full charge for luggage was still requested. The lengthy solicitation of the credit card was tacky."
Cons: "DID NOT APPRECIATE THE 'TRICK" OF CHARGING $52.- TO CHECK IN ONE BAG AT COUNTER SINCE WE FAILED TO PURCHASE BEFOREHAND AT HALF THE PRICE!"