Cons: "No Wifi available!"
Cons: "Seats were a little tight"
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "Service and comfort"
Pros: "Very good"
Cons: "Very good"
Pros: "Very nice crew and service."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Pros: "Excellent service, on time!!!"
Pros: "Different price choice"
Cons: "Was good all"
Cons: "No seat assignment, over booked flight, lost my baggage"
Cons: "We were delayed and they didn't even say anything. They wouldn't even let my friends come even though they had correct documents. Never flying again."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "Served a snack over such a short flight. Entertainment available and friendly staff."
Pros: "The crew was very friendly."
Cons: "I was quite disappointed that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So rather than offering something different which I'm assuming was not even available I didn't get anything to eat. Wouldn't it make more sense to have 2 ... or even one non meat option rather than 2 with meat considering meat eaters will eat things lacking meat while vegitarian cannot."
Cons: "Flight was overbooked and they transfered our flight with American Airlines. Received a voucher of $200. But still the experience of passing TSA three times, and the fear to not arribe at time made a hell for me."
Pros: "Comfortable and short"
Pros: "I preordered the kosher option, more out of curiosity, and the hope that it would be better than standard coach fare. It wasn't. It consisted of a pastry, a roll and some applesauce. A waste of packaging."
Pros: "Satff was polite and courteous. Plane was very comfortable."
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Pros: "Boarding and check in"
Cons: "Bags are very slow arriving in Panama"
Cons: "persons from Copa at boarding time, lost....!"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Cons: "Limited dinner and no breakfast"
Cons: "Flying Exonomy on such a long flight"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "La comida y bebidas gratitas"
Pros: "Swift service (land and on board), but the seats don't have any leg room ..."
Pros: "Copa Airlines is always a good pick. Modern fleet, friendly personnel and excellent service."
Cons: "Only problem is usually overcrowded airport in Panama."
Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Cons: "I accepted an offer to have my carryon taken down on the plane for me which I gladly accepted. When I reached my destination, I found that a cell phone had been stolen! Very frustrating to have such kind of service delivered for what should be a highly reputable airline."
Cons: "They overbooked the flight and I was left out in Panama an additional 9 hours until the next flight out to SF. They were also very unwilling to accommodate me in a nearby hotel all expenses paid to wait for those hours as compensation...but gave first class tickets to other passengers as compensation."
Pros: "The empanada was good."
Cons: "Boarding felt unorganized"
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Pros: "Nothing.. They did not take any responsibility .. I gave them my ohine and showed all the calls to cops airline and the minutes I was on the phone with u guys getting information in my travel .... They then sent me to reservations she was a lot nicer and understood the situation . My phone number in the US is 2153686087 .. My email is firstname.lastname@example.org"
Cons: "The supervisor was rude and had no compassion .. I had called cops to inform then that j was traveling to several country lies and what are the requirements . Since my husband is from Mexico and I am from the US.. They did not tell me about the shot for yellow fever that was required and I specifically called to get information .. If they would have told me to look for the unfortunate myself I would have. But I was told nothing was needed . Because if that I had to Wilbur at the airport and chafe all other flight I had to return to the US and ended up paying more than $600 .. I had to change Three flight add hotel charges.. It was a mess .. My itinerary FEXWK5 and FEWS4Z.."
Pros: "Very easy. Very in time"
Pros: "Gostei do atendimento da tripulação a bordo da aeronave"
Cons: "A atendente trocou os nomes das malas embarcadas"
Pros: "Comfortable seats, all on schedule, and kind team"
Cons: "Extremely messy boarding, confusing guidance, no social distance. I suggest you board from the back of the plane, up to the front, after accommodating special needs passengers. Thank you!"
Pros: "Flight was good"
Cons: "Waiting while we were boarding, the plane was about 35 degrees with no A/c everyone was melting"
Pros: "Everyone smiling Check in easy Though flight was crowded it was quick"
Pros: "Nice crew. Okay seats."
Cons: "4 hour delay with no information. Just horrible in this day and age."
Pros: "O lanche foi diferente do habitual e bom."
Pros: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Cons: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."
Pros: "Airport attendant spoke English well and it was easy to understand instructions and updates. Courteous and patient."
Cons: "nothing crosses my mind now."
Cons: "The seats are close together so there's not as much legroom as other airlines I've flown in Brazil. There was no in flight entertainment. The snacks were mediocre at best. The gate was changed at the last minute so it was a little confusing."
Pros: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
Cons: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
Pros: "Flight on time"
Pros: "Pessoas super simpáticas e muito atenciosas. Espaço gigante para as pernas na fileira de emergência."
Cons: "Opções de alimentos a bordo."
Pros: "Crew was very kind and attentative."
Cons: "Seats were not comfortable and didn't recline much."
Pros: "Great comfortable seats."
Pros: "On time"
Pros: "Nothing about the airline Avoid if you can"
Cons: "Their customers service We were runnjngblate due to traffic but arrived with an hour before takeoff and they refused us to enter We had no bags to check in just hand luggage and they refused us to check in as their automatic check in service did not recognise our booking Total rubbish airline"
Cons: "Este vôo tem atrasado sempre."
Cons: "Flight delayed 3+ hours due to Boeing issue. There needed to be some sort of assistance. We were offered access to the GOL lounge without asking, which was welcome, only to be refused when trying to enter. The attendant was not helpful, in fact rather negative and condescending. Not supportive."
Pros: "The trip is very fast"
Cons: "I sleep in few time"
Pros: "poor food. extremely poor food."
Cons: "it would be expected to actual food(2 meals) on a 7 hour flight."
Pros: "Toasted seeds snacks were great."
Cons: "Land crew was a bit annoying asking to drop hang luggage. And the flight was a bit delayed."
Pros: "Punctuality. Safety"
Cons: "Bagage delivery was a bit slow."
Cons: "That fly late 30 minutes"
Pros: "Everything about today’s flight hit the right notes: wonderful lounge, premium boarding line, no one in the middle seat, overhead bin space was very good, Wifi to watch movies and a holder for my iPhone while watching the movie, quick and efficient food and drink service, etc."
Cons: "There were no negatives for me on this flight."
Pros: "Airplane was new."
Cons: "Punctuality (40min delay), bad service."
Pros: "Good landing"
Cons: "Messed up when looking for a seat ..many people from front door n many people from back door"
Pros: "Traveling from JFK TO GRU. Fight got delay by 2 hrs. Arrived at GRU 8:28. Got the luggage in 20-25 mins. Run like crazy to the check in 15 min. Got there by 9:15 only to find out it’s been closed for checking bags. I beg , implore and there’s nothing to be done. Pay extra for 2 extra bags, for what? Nothing. Lost about $75 altogether non refundable. SUCKS."
Cons: "What’s to like? Because of 30 they couldn’t added mire luggage. Begging imploring it didn’t matter. Ok I didn’t like loosing $75. Who’s gonna refund? Nobody. SUCKS"
Cons: "Espaço conforto não merece esse título."
Cons: "I did not like the delays. My flight to Rio was delayed almost 4 hours and my return flight was delayed 1 hour. I would not fly this airline again."
Pros: "Better snack"
Cons: "Extremely uncomfortable seats for such a long flight 10 hrs"
Cons: "The width of the seats were too small."
Pros: "Great service. No delay. Quick and efficient boarding. New, clean aircraft. Comfortable. Would certainly fly GOL again. And recommend. Easy on line check in."
Pros: "Las instalaciones en perfecto estado todo en funcionamiento"
Cons: "Los sobrecargo un poco antipáticos deberían de colocar más aeromozas"
Pros: "The crew was nice and professional"
Cons: "no entertainment. No leg room"
Cons: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
Cons: "Due to weather conditions, the flight was delayed an hour and a half."
Cons: "The flight was late."
Pros: "Thanks! I enjoyed my flight."
Cons: "Not so much Enlish speaking :-/"
Pros: "Quick boarding, smooth flight, and my checked bag was waiting for me at the carousel by the time I got down to baggage claim. All in all, a very easy flight"
Cons: "The carry-on bag policy is a bit unusual so I ended up checking the suitcase I’d typically bring as carry-on"
Pros: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Cons: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Pros: "nice, clean plane; nice check-in experience"
Cons: "Crammed bus to the airplane"
Pros: "Delays without advice,desaster."
Pros: "We lived in Brazil 4years ago. The airport experience was miserable. Today I lived the dream. I booked online without a cpf onKayak. Got to the airport early...honored my Delta status seamlessly. Changed my flight easily. No arguments over baggage fees and delta status. GOL rocked it today!"
Cons: "They had only 4 people checking in the luggages and the lines was huge ... my wait in line was longer than my fight which I think it's absurd"
Pros: "On time departure"
Pros: "Everything was great."