Cons: "The food was really out of the Avianca standard. The quinoa “salad” was frozen. I asked the flight attendant and he told me it was supposed to be room temperature, but it was crystallized. Understand it was Ash Wednesday and no meat was serve (cheese quiche was ok)."
Pros: "seat comfortable"
Cons: "ticket price"
Pros: "Everything was just fine"
Pros: "Decent entertainment but the headphones provided were bad."
Cons: "Flight attendants were terrible. No name tags. Sat in the back gossiping the whole flight. Didn’t even bring around water after serving the “meal” right after takeoff."
Pros: "Entertainment makes flight go faster. Many choices"
Cons: "the Food (. Snack) not the best choice of ham empanada and rice chips plus something else I didn’t even tried."
Cons: "Please the bags are broken you should try to take them gently"
Pros: "Had a row upgrade"
Cons: "Ground personnel at IAH should handle luggage misplaced better. Had to wait 90 minutes for luggage to appear, since no one was able to explain why it never came out on the carrousel."
Pros: "Ir was ok"
Cons: "It was noisi. Entertaiment components are bad."
Pros: "I always try to book a flight with Avianca when traveling to Central America and South America .good food..excellent service"
Cons: "Delayed and terrible service"
Pros: "good attention from the crew"
Pros: "They served a meal and the seats were very comfortable. They also offered an individual tv with entertainment."
Pros: "Todo muy bien gracias muy profecionales."
Cons: "Everything was good"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Pros: "Had trouble getting my boarding pass due to technical issues at airport and crew was super accommodating. Crew was delightful and even the coffee (much needed) was delicious"
Pros: "Food. Blankets. No delays."
Cons: "Entertainment only in Spanish is very poor for a long haul flight, as there were many English on board to Heathrow. When questioning this we were simply told it was technical, nothing could be done."
Pros: "Nice employees."
Cons: "Departure delayed."
Pros: "The flight was delayed 8 hours however the airline took care of us. A paid hotel and a dinner for the night as well as a voucher. No worries in bogata thanks to avianca."
Cons: "Long line to check bags"
Cons: "The airplane was very hot more than usuall. We call you he crew and they doesn’t care. A four food was cold and over cooked"
Cons: "They sold my tickets and i couldn't fly to quito, so. The worst service ever"
Cons: "30 passengers that were connecting to Montevideo missed their connection flight, because of the airline's lack of concern for its customers."
Pros: "comfort crew entertainment passable for the age of the plane clean quick boarding"
Cons: "not enough food.............................................."
Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"
Pros: "Absolutely nothing."
Cons: "Service was terrible, all my flights were delayed and they lost my luggage. As of now it's been six days since they lost my bags and no information."
Pros: "great boarding time with just a minor 10 min delay on runway"
Pros: "The crew was super nice"
Cons: "The food was terrible, as terrible as any other plane food I ever tried. Next time, save some money and have a proper dinner in the airport before you go into the plane."
Pros: "Good time and good customer service"
Pros: "The seat was comfort and good food. Everything was smooth"
Pros: "Great food and drinks provided by excellent personal."
Cons: "Baileys is no longer an option. Has been changed for a South African beverage."
Cons: "The made a "technical" stop in San Pedro Sula, Honduras. Only a fool would believe this was a technical stop, there were passengers getting of."
Pros: "Great staff, on time!"
Cons: "My suitcase arrived busted open, which made the next leg of my trip more "exciting" than I would have liked."
Pros: "Good service"
Cons: "I know the space for legs is not great, but in a flight this long, with a kid, and none of the TVs working... Not cool."
Pros: "I booked my flight on Avianca (JFK, NYC, to Trujillo, Peru) and missed it by five minutes. I tried to get a rescheduled flight through them but they wanted to chare me $1700 for all new tickets."
Cons: "Unconcerned workers"
Pros: "Staff was nice, and good selection of entertainment"
Cons: "Last minute gate change, unorganized, delayed take off."
Pros: "food and beverage service on such a short flight."
Pros: "Honestly, this was some of the best airplane food I've had in a long time! Thanks!"
Cons: "The entertainment system on the plane wasn't working. Not a big deal to me, but still, it's nice to have it."
Pros: "The airplane was comfortable. The food not so good."
Cons: "Bogota's airport is horrible, doesn't have enough signs to let you know which gate is your flight. The staff is rude and unfriendly."
Pros: "Treatment during the flight was nice. The food, bevarage, blanket, etc were provieded."
Cons: "Delayed flight causing that the connection was lost. They dont fixed with Bogota connection to wait for the travelers."
Pros: "Crew, food, airplane, cabin"
Cons: "Chair is not comfortable to sleep"
Cons: "No Wifi available!"
Cons: "Seats were a little tight"
Pros: "Crews were helpful. Seats are comfortable enough."
Cons: "Foods could have been better. But, all airlines foods are pretty bad."
Pros: "Service and comfort"
Pros: "Very good"
Cons: "Very good"
Pros: "Very nice crew and service."
Pros: "The information provided prior to the flight and online booking experience."
Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."
Pros: "Excellent service, on time!!!"
Pros: "Different price choice"
Cons: "Was good all"
Cons: "No seat assignment, over booked flight, lost my baggage"
Cons: "We were delayed and they didn't even say anything. They wouldn't even let my friends come even though they had correct documents. Never flying again."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Cons: "A Lot of people drinking alcohol in rear cabin, the crew was giving alcohol and a lot of kids were present in the aircraft"
Pros: "Served a snack over such a short flight. Entertainment available and friendly staff."
Pros: "The crew was very friendly."
Cons: "I was quite disappointed that I was never informed that in order to have a vegetarian meal it had to be ordered ahead of time and the only meal options both were meat. So rather than offering something different which I'm assuming was not even available I didn't get anything to eat. Wouldn't it make more sense to have 2 ... or even one non meat option rather than 2 with meat considering meat eaters will eat things lacking meat while vegitarian cannot."
Cons: "Flight was overbooked and they transfered our flight with American Airlines. Received a voucher of $200. But still the experience of passing TSA three times, and the fear to not arribe at time made a hell for me."
Pros: "Comfortable and short"
Pros: "I preordered the kosher option, more out of curiosity, and the hope that it would be better than standard coach fare. It wasn't. It consisted of a pastry, a roll and some applesauce. A waste of packaging."
Pros: "Satff was polite and courteous. Plane was very comfortable."
Pros: "Nothing, maybe except for the price (which was a little cheaper than most other airlines flying to my destination)."
Cons: "The planes were very small, especially for a 7 hour flight. The seats were tiny and uncomfortable. They claimed that we didn't order vegetarian meals (even though we did), but maybe it was for the best - the food was awful and there was enough. Thank God I brought trail mix with me, otherwise I would have starved. The airport in Panama City is AWFUL, HORRIBLE, the absolute WORST. Avoid that airport like the plague, if you can."
Pros: "Overall the service was very smooth, enjoyable flight"
Cons: "The space for waiting for boarding at Panama airport is tight but i believe they are in the process of building a new terminal"
Pros: "Free carry on bags and free meals"
Cons: "It took three hours of standing in line to get my boarding pass."
Pros: "Boarding and check in"
Cons: "Bags are very slow arriving in Panama"
Cons: "persons from Copa at boarding time, lost....!"
Pros: "The flight was on time"
Cons: "Again, I ended in a middle seat. Your web site does not allow to select seats ahead of time. I will select another service next time."
Pros: "Made it home safe"
Cons: "Seat didn't recline and horrible gas smell. Blower didn't work."
Cons: "Limited dinner and no breakfast"
Cons: "Flying Exonomy on such a long flight"
Pros: "The leg from RIO to ,Panama the crew crew not pleasant, the service was horrible, they started serving drinks to passengers from the first row to,the back and since the plane was completely full it took forever and the 2 flight attend that were in the galley, refused to, give me a cup of water I had to beg for it saying please I Need any liquid (since I was felling nayseas and needed to,take my medicaction) sol she gave me (practically through me a cup of a warm apple juioe) not even offered ice cubes, plus etc"
Cons: "The crew, and the plane is very old not fit, for a such,long flight"
Pros: "La comida y bebidas gratitas"
Pros: "Swift service (land and on board), but the seats don't have any leg room ..."
Pros: "Copa Airlines is always a good pick. Modern fleet, friendly personnel and excellent service."
Cons: "Only problem is usually overcrowded airport in Panama."
Pros: "Crew was nice"
Cons: "We didn't get a beverage until two hours into the flight. Cookie meal and a ritual serve that once. No pre-beverage service or post dinner coffee service."
Pros: "Everything was excellent. I would take Copa Airlines any other time."
Cons: "El vuelo a Montevideo was overbooked y eso desperto muchas ansiedades pues tenia que llegar a bs as a tratamientos medicos"
Pros: "I flew executive class. The staff was very friendly and professional on the ground and on the air. seats are comfortable and there's a lot of storage space. The plane left on time and entertainment option aboard is great. What I did not like is that being seated in row 3, for four flights, I never got to eat the meal I wanted. It's seems the option always dies in row 2, just after less than half of the passengers flying executive class have ordered they meal. The rest was great and I would fly copa again!"
Pros: "I liked the movie choices and the refreshments. The crew was nice."
Cons: "Sitting in the last row is horrible because people constantly lean very close to you and bump into you waiting to use the bathroom. Me pegaron las otras personas como cien veces mientras que estaban esperando para usar el baño, porque estuve en la fila trasera de asientos. Especialmente cuando tuvimos que aterrizar en Asunción debido a la tormenta (entiendo la demora, no pudo haber sido evitado), había muchas personas andando para hacerles preguntas a las empleados, pegándome y estando de pie con sus traseros muy cercas de mi cara. Era horrible sentarme allá."
Cons: "I accepted an offer to have my carryon taken down on the plane for me which I gladly accepted. When I reached my destination, I found that a cell phone had been stolen! Very frustrating to have such kind of service delivered for what should be a highly reputable airline."
Cons: "They overbooked the flight and I was left out in Panama an additional 9 hours until the next flight out to SF. They were also very unwilling to accommodate me in a nearby hotel all expenses paid to wait for those hours as compensation...but gave first class tickets to other passengers as compensation."
Pros: "The empanada was good."
Cons: "Boarding felt unorganized"
Pros: "Los pasajeros necesitan más espacio en sus butacas. El espacio es insuficiente. La comida es escasa. Ha descendido la calidad y cantidad de la comida. El abordaje debería cambiar su estilo. No debería perderse tanto tiempo guardando el equipaje de mano."
Pros: "Nothing.. They did not take any responsibility .. I gave them my ohine and showed all the calls to cops airline and the minutes I was on the phone with u guys getting information in my travel .... They then sent me to reservations she was a lot nicer and understood the situation . My phone number in the US is 2153686087 .. My email is firstname.lastname@example.org"
Cons: "The supervisor was rude and had no compassion .. I had called cops to inform then that j was traveling to several country lies and what are the requirements . Since my husband is from Mexico and I am from the US.. They did not tell me about the shot for yellow fever that was required and I specifically called to get information .. If they would have told me to look for the unfortunate myself I would have. But I was told nothing was needed . Because if that I had to Wilbur at the airport and chafe all other flight I had to return to the US and ended up paying more than $600 .. I had to change Three flight add hotel charges.. It was a mess .. My itinerary FEXWK5 and FEWS4Z.."
Pros: "Very easy. Very in time"
Pros: "Gostei do atendimento da tripulação a bordo da aeronave"
Cons: "A atendente trocou os nomes das malas embarcadas"