Cons: "Cheaper fares. Avianca has always been an expensive option."
Pros: "The crew were very nice. The seats are small."
Pros: "The people on the plane were great."
Cons: "The San Salvador airport is chaotic and not user friendly."
Pros: "Expectations were met and seats were very comfortable"
Cons: "The food quality could be a bit better"
Cons: "A sándwich or something light to eat ínstead of just a drink."
Pros: "Rude people"
Cons: "More heart felt people"
Pros: "The Crew was nice"
Cons: "The luggage took for ever to arrived."
Cons: "it took too long to get our luggage in houston, over 45 minutes."
Cons: "Fue un avión no adaptado a nuestros tiempos, sin entretenimiento a bordo, ni siquiera tenía para conectar el celular. Un servicio low cost."
Pros: "Had a row upgrade."
Cons: "They misplaced out luggage and had to wait for more than 90 minutes before they “appeared”, since the ground personnel couldn’t give and explanation of what happened."
Cons: "Need nore space between seats!!"
Pros: "For a several hours of flying the seat we’re fine"
Cons: "The crew service was very poor!"
Cons: "Seats are to small and food was overall not to par"
Cons: "Mi fly was canceled. They only rescheduled from Montevideo to Bogota, and forgot to do it for the second part. I had to call them and ask for a new option. Their best option was a 23 hour fly, or a 20 hour fly with 3 plane changes."
Pros: "The compete service"
Cons: "Security check in Lima and San Salvador’s airports when in transit."
Pros: "Boarding and crew assistance"
Cons: "Outdated movie list"
Cons: "Airline sucks! Missed my connection and rescheduled my flight 8hrs later"
Cons: "Really bad experience with the airline. Changed flight without previous notice, plus after that all flights were delayed and they were not interested in helping uf"
Cons: "Retraso de 1 hora y 30 metidos en el avion antes de despegar a New York . El aire del avion Pesimo. Nos esatbamos ahogando co el calory sudando."
Cons: "They cancelled my return flight at 10 pm the night prior to a 645 am flight. I suspect they just decided to cancel the flight since it did not have many people, but I don't know for sure, since no explanation was given. Instead of flying from MVD to BOG to NYC, I had to go to Lima, then San Salvador then NY. On top of that, I had a business class ticket, and my last leg from San Salvador to NY was in coach."
Cons: "Llegamos a Houston sin maletas."
Pros: "Crew exellent Food Ok"
Cons: "Enterteinment no working and A/C leaking to much"
Pros: "The boarding made no sence in Montevideo"
Pros: "As always a good service on time"
Pros: "Overall everything went well. Boarding was easy, quick, and the crew very helpful."
Cons: "I felt the space between rows is a bit tight and the food was fair."
Pros: "We bought the tickets before the pilots strike in Bogota and they were a good value. The prices after the strike skyrocketed."
Cons: "The flight left 2 hours late. They said it was a technical/maintenence issue, but was clearly a staffing issue. The crew that finally did show up did not appear happy to have been called In."
Cons: "n/a. sole exception was initial check in from Montevideo to Bogota COL. my first ticket agent was not a happy cacmper. but the second one I dealt with for a friend was wonderful."
Pros: "Two pieces of luggage allowed, enough leg space and delicious food if more then enough for me to say that from now on Avianca is really my favorite airline from now on. I really wish I can fly with them all the time!"
Cons: "The only little thing is the crew who was extremely polite but almost non of them were speaking english. But we still found our way of comunication :)"
Pros: "Great service very comfortable"
Pros: "Excellent service"
Pros: "Nice cabin and seats"
Cons: "It was cold"
Pros: "The same"
Cons: "The same"
Cons: "There was a 7 hour delay for maintenance. A plane which was scheduled to depart 5 hours before ours going to the same location took off on time. Unacceptable."
Cons: "They didn't give a pillow"
Pros: "Very short stop in Salvador. Super convenient and on time"
Pros: "CABIN GOOD SERVICE, STAFF VERY KIND ALWAYS SMILING. ON TIME."
Pros: "Good service."
Cons: "The sits were ok for the first two hous and then they we're very uncomfortable."
Pros: "efficient flight, good/helpful flight attendants, arrived early, great flight"
Cons: "poor soft drink selection, mediocre food"
Cons: "It so bad to recheck at the airport. These people made people upset."
Pros: "Very nice staff. Free meals, which is rare nowadays."
Cons: "No wifi. No personal entertainment on international flight from San Salvador to JFK"
Pros: "This is my second time flying with Avianca, and is being a wonderful experience, the staff is very friendly at the airport and on the plane, flight was confortable, they offer complimentary breakfast or lunch depending what time you are flying , things that the other airlines stop doing years ago, they are also very responsable and honest , I forgot personal documents and my camera on my way going to El Salvador and inmediately they call me to let me know they had them , in general the service is awesome .!! From now on I will always look forward for flying with Avianca."
Pros: "Good customer service"
Pros: "On time"
Cons: "The plane is too small"
Pros: "I like the fact that I learned never to fly Avianca"
Cons: "Flight was delayed and caused us to miss another flight which set in motion a chain of other delays resulting in lost time and money, two things that I don't have to spare. Awful experience, I will fly united for double the price next time."
Pros: "they put me up in a hotel for the day"
Cons: "THEY CANCELLED THE FLIGHT WITHOUT GIVING ANY REASON. DIDN'T NOTIFY ANY PASSENGERS UNTIL THEY ARRIVED AT THE AIRPORT FOR THIS 6AM FLIGHT. NEXT FLIGHT WASN'T FOR MORE THAN 14 HOURS LATER."
Pros: "It is super comfortable and the entertainment is great!"
Cons: "The food didn't taste great. It seems to be a general problem with Avianca pilots but usually the take-off and landings are bad. You will usually hear people say "aaaaah" during landing just because the pilots depart waaay to fast."
Pros: "My third time flying Avianca, my third time enjoying the flight. The alternatives from El Salvador (sal) to the U.S. (iah) with no stops is United Airlines and I had such a bad experience with them. I was a loyal customer for Continental but it ended when United took over. So far Avianca has replaced Continental in my list of airlines that I would consider. And KAYAK was awesome as always......"
Cons: "The entertainment choices (but to be fair I did not peruse all of the options available) were not to my liking. Is just a small thing and is not a complaint, is just an observation."
Pros: "the crew was very polite. flight departure was on schedule"
Cons: "the trip is 5 hours and no entertainment on board. arrival was delayed, and i had to make a connection. luckyly i didn`t have any problems"
Cons: "If the airline is not going to unload the passengers at a gate the busses should be available inmefiatly, not half an hour after arrival."
Pros: "I like this flight very smooth no worry what so ever I will flight again"
Pros: "Crew amazing...seat not too confy for a small person"
Cons: "Everything was good, even the luggage came out super fast."
Pros: "Very good experience and very good airlines"
Cons: "All is been very good"
Pros: "Very nice crew especially when I got sick. Entertainment was also good."
Cons: "The boarding process was terrible. There should have been ac, easy access to water and a bathroom once through gate security. Also out of our group of five, three of us were moved up to business class. It was nice that they got that but it would’ve been more fair if the whole group could have also."
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "Kind, attentive, wonderful crew! Adjustable headrests. Decent food options throughout flight!"
Cons: "My seat did not recline since I was in front of the exit row. Looking back at the seat options this was made very clear but I missed it."
Pros: "Crew was very helpful and accommodating. Food was much better than normal airplane food. Flights were on time, an important consideration."
Cons: "We were stuck in the gate security check-in area way too long in the cramped area with too few seats and no restroom."
Pros: "The friendly service provided by the staff on the aircraft and in the terminal."
Cons: "Nothing in my opinion overall an excellent experience."
Pros: "The crew was great!"
Cons: "The plane for Flight 498, February 3, 2019 needs to be retired - seats falling apart, exit sign fell off during the flight."
Pros: "Our flight got delayed due to freezing rain. The crew was so friendly and accomodating and answered any questions passengers had about the flight. Agents were waiting for us to further accommodate passengers with missed connecting flights. The process was so easy and effortless. Thank you Copa!!"
Cons: "One of my best travel experiences!"
Pros: "Was a.fast and.good trip....good!!"
Cons: "The fact that the airlines doesn’t serve food"
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "An online departure, good service, and ontime arrival"
Pros: "Flight always on time, staff are very friendly even with the language barrier sometimes."
Pros: "The flight from Rio to Panama was very good. The only complaint I have is the food, which is too simple and it could taste a little better. All my flights were on time and arrived in time at the destinations. They have an excellent option for entertainment with good movies and documentaries."
Pros: "On time"
Pros: "Delicious food, very tasty"
Cons: "Seats did not recline as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "I've never had a flight that was late with Copa."
Pros: "Drinks included. Food blah"
Pros: "Overall an okay experience"
Cons: "The crew was not nice and helpful at all. I traveled with my 2 babies and they did not want to help me with my belongings."
Pros: "The price, I guess - it's a little cheaper than other airlines. The crew was OK"
Cons: "Tiny, uncomfortable seats. Very bad food (and I don't know if it's good or bad that it was in tiny portions)."
Cons: "1. The flight departed two hours late. The airline offered no explanation or apology. We wound up landing in Washington at 2:00 a.m. 2. Boarding in Panama was chaotic. There was no P.A. system, so we had to strain to hear the shouting airline employees. 3. There were no individual entertainment monitors. There were screens that dropped down about every five rows. All passengers would have to watch the one movie selected by the airline. I was so far from the nearest screen that I could barely see it. 4. The food was awful. 5. The seats were very uncomfortable."
Pros: "Flight was canceled by airlines Ruined our whole vacation to Panama Was offered a flight the following week After our vacation Did not offer a refund"
Cons: "Non cooperative Did not allow a refund after they canceled flight"
Cons: "About 25 people got stranded in panama because copa air lines "overbooked" the flight from panama to el salvador. We were on standby. Why i dont know i purchased my ticket more than 2 months ahead. ."
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "Las atenciones son buenas"
Cons: "La comida no es buena para un vuelo de 6 o 7 horas"
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "The food was nice"
Cons: "People at the check in counter were not courteous, no blankets for everyone in the plane, the flying attendant seem to have no patience with people that didn’t speak English or Spanish"
Pros: "i dont know because i stills waiting for it!!!"
Cons: "no comments because i was supposed to be in ny right now amd im still sitting here at the airport waiting for my flight! because of the people in Venezuela! !"
Cons: "FOOd was terrible"
Cons: "No one spoke English and didn’t explain why they changed our seats."
Pros: "The attentiveness"
Cons: "Leg space"
Pros: "Zero delay from Tampa to Panama"
Cons: "The delay from Panama to CR but due of the weather . The food was not good at all."
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Nicest crew! Makes me never want to fly an US airline again."
Pros: "Very friendly, courteous and professional service"
Pros: "it was a great we had a plesant smooth ride."
Pros: "The flight departed on time, easy connections in PTY hub, crew was very friendly."
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Pros: "Quick delivery of luggage at baggage claim Excellent service at airport and on plane"
Cons: "Mediocre (vegetarian) food Broad choice of movies and TV, but quality lacking"
Pros: "Flight with Copa was smooth and easy! No problems!"
Pros: "Las personas del check in hicieron lo mejor posible"
Cons: "El vuelo estaba sobrevendido y hasta última hora no me dieron asiento"
Less noisy children which cannot be helped…
Pros: "All employees were awesome."
Cons: "I have no complaints."
Pros: "Average crew. The seat became comfortable after complaining that the one I requested was not noted on passenger request or should I say begging for the request."
Cons: "Listen to the passenger."
Pros: "Boarding was quick"
Cons: "Power in the airplane to charge phones. A form of entertainment would have been nice"
Cons: "The crew was not friendly. Rude tone."
Cons: "Because of 12 hr between original flight and this flight, we drive"
Pros: "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
Cons: "My original flight was delayed then we had to spend the night in Dallas."
Cons: "No legroom in 17 E"
Cons: "I could not get the Wi-Fi to work even though I paid for 24 hours of it there was a different Wi-Fi Carrier on this flight than the flight from Munich to Philadelphia, he did not recognize me and even the free shows I could not get to work it had 3 different site said it told me the log in to in none of them work on my cell."
Pros: "Once aboard, LATAM is actually quite impressive. The logistical part of the company is horrendous, but the service onboard is exemplar."
Cons: "LATAM changed my itinerary without my authorization and despite my clear verbal directions to NOT change it. The airline took directions from a corrupt official with the Colombian immigration office and cancelled my return flights. I was forced to purchase an additional ticket, travel on and separate flight from my wife and children. I then had to spend several hours waiting to resolve the case in person. The customer service at LATAM is a joke. If I'd received this treatment in the United States, I would have filed a lawsuit for their infringement on my rights and collaboration with the discriminatory practices of the Colombian immigration office in Bogota."
Pros: "Flight was smooth"
Cons: "This was my final connection from a long flight, we did a line to check in and get our boarding passes, when we got to the gate I found out I didn’t have a seat number asigned but husband did, they gave me one there but of course it was not next to my husband, it was the last seat available at the end next to restroom. The smell coming out from the it was so disgusting even before th first person went in, they should do something to improve the cleaness in the restroom between flights. It would probably take them 30 more minutes to do so, and I would not mind waiting for it even if this was my final flight after 15+ hours."
Cons: "I STILL HAVE NOT LEFT RIC!!!!"
Cons: "AA lost put my checked baggage onto a different flight during my layover in Philly to my final destination. After losing my baggage, it took them over 24 hours to return it to me, telling me that it would only be "another hour" till they would deliver it to my house. No airline is perfect, but I don't like being lied to about my baggage not being transferred properly to my final flight, nor do appreciate how they kept giving me vague estimates and round-a-bout answers about my checked bag which they lost in the first place. If I can help it, I will never fly with American Airlines again; they have lost my business!"
Cons: "The turbulence st the end made me puke."
Pros: "Being able to check flight progress while in the air."
Cons: "We did not appreciate the game of needing to pay for seat selection after having already paid for tickets. We were not provided with TSA-PRE despite providing our known traveler numbers in advance. Boarding selection protocol seemed opaque, complex, and geared towards inviting us to pay extra for priority boarding. Before boarding the plane, we were not able to find out whether any food would be served and the extent of what might be provided. After getting on board, we were offered the chance to buy food. The complementary food was a cookie and a few ounces of soda or juice. Movies were available, but not headphones for listening to them. Leg space under the seat in front of us was reduced to make room for life vests."
Cons: "Did not offer enough WATER."
Pros: "Bad bad"
Cons: "Bad bad"
Pros: "It was a good flight"
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "Delayed, old aircraft, no food, no entertainment"
Pros: "Good food, kind staff, free booze"
Cons: "The flight was delayed and my luggage is coming in the later flight. I need some form of consolation for this pathetic service."
Pros: "Everything about the flight"
Cons: "I'm not a large man. I shouldn't need to fold my arms to keep from bumping into and intruding on my neighbors."
Pros: "Timely and comfortable flight!"
Cons: "No tv. Small aircraft."
Pros: "Flight was delayed. No food offered."
Cons: "Flight delayed"
Cons: "Boarding was delayed 30 minutes, with no explanation. Upon arrival, another airplane was in our gate, resulting in an additional 30 minute wait, buckled in my seat on the tarmac."
Pros: "It was a small plane so I didn't expect much. The attendants were a little disconnected for it being a three hour flight."
Pros: "Seats were better padded than that of the previous flight. There was sufficient leg room for a short flight. Seats actually allowed for passengers to adjust back of seats."
Cons: "Space is very limited between neighborning seats."
Cons: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Cons: "When the flight was on time, we learned it was overbooked. Agents stated that if people would not willingly accept their offer to fly at a later time random people would be denied boarding. This was a stressful element as there was no other flight that could make me arrive on time. Plus, threatening to deny boarding to paying customers for airline related overbooking does not seem like a fair or good business practice. Then there were mechanical issue with the plane. After waiting over an hour for repairs they realized they needed a new air craft. This further delayed the flight. Not only was the flight extremely delayed at this pint but throughout the waiting time we were given very little information and were constantly told they couldn't give us an approximate time of departure. This was extremely rude and makes the experience of dealing with a delay even worse. I would suggest giving us more information about what is happening. Saying we don't know when the flight will leave is just unacceptable. To make matters even worse after we were finally boarded we had to wait an additional 40 minutes sitting inside the plane while they boarded refreshments! I know there are delays in flights but this same thing happened to my flight on my way to Paris and it caused me to miss my international connection and had to be re-routed."
Cons: "Average airline compared to Singapore & MZ airlines"
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "Staff was friendly"
Cons: "Cabin was cold and no blankets available."
Pros: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Cons: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Pros: "Nothing exceptional"
Cons: "Change fees are ludicrous. Also flight was late."
Pros: "Crew felt bad"
Cons: "Entertainment was on a galaxy tablet that worked some of the time"
Pros: "No much"
Cons: "What poor services all round. The check in staff where on the phone or talk to themselves. No one even spoke to me at checkin. Then the boarding staff were so rude, they act like they own the plane and they are god. They would not answer anyone questions and just pointed at the screen. The airplane staff hello at least. But the food very so bad, even easyjet has better food. Also their understanding for the english was so poor but the air stewardess told me " we speak American" !!!!"
Pros: "I was traveling with a pet and they were very kind and helpful to me."
Pros: "Amazing crew and comfortable seats"
Cons: "Food, movies"
Pros: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "Boarding process."
Cons: "Food is not great. Seats are not every comfortable for a 10 hour flight. Need better cushions."
Pros: "Crew was amazing. Very professional and organized. Plane was clean and seats comfortable."
Cons: "No seat entertainment."
Cons: "Dang the seats are just small in the coach area. Great smooth flight and my bag arrived where it was supposed to be. Cant complain there"
Pros: "Crew was accommodating."
Cons: "The fact that United forces basic economy customers to check carry-on luggage is nothing but a cash grab. Some of the overhead compartments were completely empty yet they force you to pay ?30/ bag. They also gouge you an extra $25 per bag if you bring your carry on to the gate."
Pros: "Just a great flight and service. Super happy for getting home early!"
Pros: "The Rio de Janeiro international airport is very difficult to traverse. However, the airport staff was very helpful in directing me several times to the correct location."
Cons: "United needs a check-in kiosk located between the domestic arrivals section and the international connection hallway just before security. I had to walk to the complete length of the airport and back again, just to check-in. Other airlines, such as Delta, have a kiosk located just before the security entrance. The cabin temperature was absolutely freezing during the flight, and I am usually hot."
Cons: "Food and charging for entertainment"
Cons: "Since the flight was an international connection I had to retrieve my luggage and then drop it for the next flight. United Airlines did not build in enough time between the flights for the time it took their baggage handlers to send up our luggage. They need a much better system with the baggage delivery. I had to run to make my flight because their baggage handlers took so much time."
Pros: "Crew board and also on plane were accommodating and very friendly."
Cons: "Three people in row and all over 200lbs it felt like ever time to get seatbelt Or the horrible placed outlets between seats but under seat and you can not look under seat cause no space in front of you to access and can’t help but to rub against person in next too you. So had to apologize and explain what was trying to do before I tried. I try not to fly this airline or other large carries for"
Pros: "Accurate information"
Cons: "Flight was cancelled on our way back home from Gudalajara, was speaking to a representative for almost 2 hours to get me on the next flight the flight representative forgot to put me on hold and told everyone how rude i was, i was not rude i was just trying to get home. The representative couldn’t help me so i asked to be transferred to a manager, after 2 hours i was transferred and the manager hung the phone up. Long story short i called back spoke to another manager Yana and she was the rudest lady ever! She basically told me for waiting to long i will have to be placed on a flight 2 days after my cancellation flight. I started to cry because i needed to be home and she basically did not care so i took the date. Never again and i will warn everyone about this airline and their customer service!"
Cons: "There was a name change needed for the flight..they weren’t able to support that at all resulting me cancelling the flight."
Pros: "The marvel of flying. Hurling through the air in a metal tubeZ amazing. We got there safe and on time. That’s what I liked about United. Oh and there was a CSR that was helpful in changing to an earlier flight."
Cons: "Plane was dirty. Bathroom disgusting. Crew just trying to get through the work day. Seats too close and REAL uncomfortable. Like sitting on a plastic frame with a piece of fake leather over it. Entertainment was awful. Oh wait, non existent since it was an “out of country” flight so there was no access to movies (that you had to PAY for). Otherwise you got to watch Matthew Perry in some taxi game show over and over and over and over on a monitor in your face that couldn’t be shut off. United is my last choice in airlines. But we did get to the destination safe and on time."
Cons: "The plan had to be maintained with no option for getting to my final destination on time."
Pros: "United is an OK airline, but their planes are old and not comfortable, entertainment is inexistent since it has old and bad screens and everything is paid, better to have your own tablet."
Cons: "Seats aren't comfortable, airplanes too old, food is bad, crew members don't have the service as Asian or Middle east airlines."
Pros: "Crew was great and helpful!"
Cons: "Not enough options for people with celiac."
Cons: "taxi time longer than fly time"
Pros: "The flight was short."
Cons: "Felt cramped and"
Cons: "There was no in-flight entertainment option on this leg of my journey, which makes a four-hour flight seem long."
Pros: "Boarding was fine, no delays. Crew was nice, no complaints there! I had an empty seat next to me, so could stretch out. Luckily I brought a blanket with me, since I know from previous experience it's always too cold on planes."
Cons: "The entertainment didn't work on my iPad or my iPhone. I kept getting an error. Also, the WIFI is way too expensive."
Cons: "No beverage offered during the entire flight. Plane was on the runway for about 40 min prior to take-off. What a waste of time!"
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Cons: "My flight was delayed making me miss my connecting flight and was not compensated for anything only a sorry"
Pros: "On time flight. And the upgrade was wonderful"
Pros: "Snacks and drink"
Pros: "I get a refund"
Cons: "Getting to the airport and being told you are not in the system to get your tickets when you give all the information to the counter after you paid in advance and have to take the grey hound instead so I am pissed off at this air line and going to let my friends and family know how I was treated there"
Pros: "The flight was comfortable."
Pros: "We got there on time!"
Cons: "In flight entertainment worked fine at first but then, halfway through my movie, it just kept stopping and trying to buffer. I tried to reboot my device, reset internet connections, restart the app, but nothing worked. Even though I had 40 minutes left in the movie and 90 minutes left on my flight, I couldn't finish the movie."
Pros: "The crew was polite"
Cons: "It took pass our departure time to get people onto the plane, the plane was super delayed 8:25 turned into a little over 10, and I was super uncomfortable the whole flight. Spent the majority of my day in the airport just waiting on this flight."
Pros: "Direct flight to Houston"
Cons: "Staff boarding did not care travelled with my diabetic mom going home to Houston they could not be bothered to seat us together response was " ash your fellow passengers to swap with you" how aweful"
Pros: "Crew was nice and the pilot had some sort of Sean Connary accent that made it interesting:)"
Cons: "3 seats instead of 2 on either side"
Pros: "Flight was on-time with departure and arrival."
Cons: "The air fare was way over priced."
Cons: "TINY seats! I'm 5'11 and I had a hard time being comfortable and I find it incredibly unfair to have to now pay more for the exit row??? The person in front kicks back their seat and suddenly the TV screen on the back of the seat is in my lap"
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "Great smooth flight. Flight attendants very nice."
Cons: "I received somewhat bad service at every point of contact with United. My flight was canceled in Houston, so I forced to stay overnight. I asked the rep at the customer service station if United pays for a hotel room if our flight gets canceled, I was told no. There were several canceled flights, do all the hotels were booked in the area. It was up to me to call every hotel in a 10 mile radius at midnight to find a room. I had to come out of pocket 150 dollars for the room and I missed work the following day due to my canceled flight. I was forced to stay in a hotel room with none of my clean clothes, no toiletries. I was told by a united rep, "we get off at midnight so you won't be able to get your suitcase today". All in all, it was one of the worst flying experiences I have ever had. I would like some one to call or email me."
Cons: "I had asked for help for when we landed in Houston to get to my conecting flight. The attendant was nice enought to arrange it, but when we landed and I introduced myself to the person with the wheelchair, he made me feel bad enough to walk to my conecting flight. Anyone traveling, paying for the services of the airlines should not be mafe to feel ashamed to ask for help."
Pros: "Planes are ok."
Cons: "No entertainment, food options, etc."
Pros: "The the atensents were very helpful."
Cons: "Room too small for such a long flight"
Pros: "Nothing. Due to weather delays, there should have been a much better approach to resolvong the problem. Customer service was horrible"
Cons: "Did not like the delay that happened and we arrived 2 hours later. I was suppose to arrive 10:30 and I arrived 12:30. I wasn't able to go to work for that reason."
Pros: "Very friendly service"
Pros: "Nice smooth flight"
Pros: "The crew did the best they could in a difficult situation. Captain kept us updated. Flight attendants offered water/ one snack."
Cons: "We were on the plane for approx. 10 hours. It was supposed to be a 2 hour flight. Weather in Texas and the post Christmas crowds converged to make a "perfect storm" of delays. It was frustrating not being allowed to de-board the plane during long delays in Denver, Austin and finally, in Houston."
Pros: "Not bad, just not good."