Pros: "Easy boarding. On time. Snacks and water."
Cons: "Healthier food/snacks options"
Pros: "Crew was pleasant and helpful."
Cons: "The delay for this flight was very poor, both before and after boarding."
Cons: "Getting to my destination....they changed my connection without my knowledge"
Cons: "Assigned seating and if my flight would actually leave on time"
Pros: "Great crew."
Cons: "Better refreshments needed"
Cons: "I was supposed to go to a wedding in Chicago, and leave on thursday. They cancelled my thursday flight and did not get me to Chicago until Saturday, so I missed the wedding. They strung the whole thing out by scheduling me on new flights, only to cancel those later. Total mess!"
Pros: "We made it safe to the airport"
Cons: "I was unable to hear boarding being announced (IF it was announced). On the first leg the plane was nearly full when we got on due to passengers from a previous flight remaining on the plane. There were no snacks or drinks on ANY flights I’ve Flown in the passed 2 weeks (ALL Southwest flights)."
Pros: "Smooth boarding process. I like that Southwest allowed me to change flight at not extra charge"
Cons: "It was a little delayed but no biggies"
Cons: "We sat at the gate fully boarded with doors closed for 20 minutes. No idea why."
Cons: "I wasn’t able to use the WiFi in my flight. It worked last time but was not even available on this flight it seemed."
Pros: "Great crew, great service."
Pros: "Crew was great"
Cons: "Plane left about 45 minutes late"
Cons: "Crew had no personality. Contrived politeness."
Pros: "crew was great."
Cons: "instead of just a glass of drink, give the can."
Pros: "Flight attendants were friendly and professional."
Cons: "The flight was almost two hours delayed, boarding was a free for all and the plane was like an overcrowded, dirty bus with wings."
Pros: "Good leg room. Not full flight."
Pros: "Not the friendliest airline but great value for the money!"
Pros: "Southwest excelled in all areas."
Pros: "Wheelchair was waiting for me at all 3 airports. All staff was very kind and helpful - assistants, stewardesses, even the pilot came out to wheel me on the plane (8 of us had wheelchairs)"
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Pros: "Being able to change tickets and onlly pay the difference"
Cons: "plane normally pretty full and extra tight when heavier person next to me"
Pros: "Up and down in an hour flat. Left exactly on time and landed a few minutes early"
Pros: "Everything was great."
Cons: "Not a thing"
Cons: "Long delay in Baltimore"
Cons: "I don’t understand why when the airline has delayed a flight, why they do t let connecting passengers off first or call the gates for connecting passengers to let them know passengers are on their way. Southwest flight attendants were condescending. I nearly missed my connection."
Pros: "Plane was only half full"
Pros: "Short trip, crew was great as always. People are dumb and discourteous - I don't know how the flight crews deal with the general public with a smile on their face all the time. Crew announced that flight was completely full and last group boarding should take any available seat. No one did, everyone kept walking to the back, then had to turn around. We left because because people cannot follow simple instructions."
Pros: "The kind staff who quickly helped me rebook my flight after I missed my original departure."
Cons: "The unforeseen mechanical problems that delayed the flight."
Pros: "Plane was clean, on time, and although full (doesn't everyone want to fly Southwest?), I still had ample room to enjoy my flight. Pilot warned of some turbulence, but it was so light, it was not disruptive or scary. And just love those peanuts! We've taken four SW flights in the span of a week, and all were on time and very pleasant flights. Good on you, Southwest!"
Cons: "Free wine and hot towels would be nice but, really, I can fly without them."
Pros: "We were on time!"
Cons: "Spacing between seats. Not roomy enough for those of us that are six footers plus."
Pros: "Flight attendant's spiel was comedic gold."
Pros: "Flight attendants are always nice."
Cons: "I was in a group of 4 with boarding positions A2 through A5. We couldn't all get exit row, which is important to my husband who is over 6' tall, in spite of this which I find totally obnoxious. This was due to a woman who boarded outside of her group (she was C!), who boarded with her friend who had A1, and saved a seat for her daughter. The Southwest system is completely unfair unless two things happen: 1) people are not allowed to board outside their group and 2) IMPORTANTLY NO RESERVING seats. We have noticed that the trend seems to be pay for one person in a party to have early bird, and then reserve a seat. This is shitty."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Pros: "I liked it we arrived early and the crew was very friendly and funny."
Cons: "The flight was entirely full and so is a little challenging finding a seat as the nearly Last Passenger in line but the crew was helpful in getting everybody's bags stowed and helping us find seats."
Pros: "The Crew went above and beyond as usual."
Pros: "Crew members are friendly and do their best."
Cons: "Packed in like cattle as the flight was full."
Pros: "Nothing. Canceled"
Cons: "Surprised yow didnt know that flight was canceled"
Pros: "Flight needed to wait on a few people. Got off OK and landed well. Luggage was taken off at Houston."
Cons: "Luggage was removed in Houston (our layover). So we didn't have the bags in Indy. Was provided a kit to help. And bags came in around 1:30a to our hotel. Thankful! So great of SW to get them to us so quickly. We had a wedding to attend and will be able to wear our wedding clothes!"
Cons: "SW lost my luggage."
Pros: "Love flying on Southwest Airlines, they are pleasant, friendly and very safety oriented. I look forward to flying with them again soon."
Pros: "Flight attendants were friendly and efficient"
Cons: "Seats were narrower than our departing flight. Flight was delayed at hour. Which normally not a big deal but when arriving at 2 am it makes for a long night. Then there was a longer than average delay for checked bags to offload due to staff shortages. Again. Makes for a long night. Baggage carrousel started spinning at 2:25."
Pros: "SWA is awesome! Courteous flight crew. Pop quiz to the people in the exit row before departure, made them think (what do you do if you look out your window and see fire?). Got their attention and reminded them of the seriousness of them accepting the responsibility of sitting there."
Cons: "Construction at the Boston airport caused a delay on the return flight, not able to handle all the flights with one of the runways torn up. Southwest shifted the departure and still made it a good flight with an almost on time arrival in Houston."
Pros: "Old aircraft showing its age."
Pros: "The crew was amazing and smooth flight"
Cons: "No entertainment option was avail except WiFi (T-Mobile) which wasn’t free"
Pros: "all good"
Cons: "Missed the flight due to the sheer unhelpfulness and incompetence of the gate personnel. They would not let me board, since I was about 10 minutes late. THEN THE PLANE WAS DELAYED FOR ABOUT 2 HOURS!!! I was stranded in NY, overnight, and had to pay hundreds of dollars for a train ticket and a cab."
Pros: "Crew was nice"
Cons: "It would have been better if the flight wasn’t 3 hours late."
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Pros: "The flight was on time and quick."
Cons: "the number of kids......not too fond. :/"
Cons: "If there could have been some sort of services to take travelers to their connecting flight, for cases of really short time window of course, it’d be extremely helpful."
Pros: "Smooth flight. Everything was great."
Pros: "I always appreciate in-flight television even on short flights."
Cons: "Very tight seating."
Pros: "Everything was great everyone was fantastic. F"
Pros: "Not sure why this flight was delayed inbound. But it made the departure late by over 30 minutes."
Pros: "Seats are comfortable and didn’t mind staying with the back upright. Flight attendants veery friendly and boarding was fast and easy."
Cons: "Headrest was too short and there’s no seat back screen. More communication from the cockpit at the end would have been nice. Announcements were very hard to hear over the background plane noise."
Cons: "Never told why we were delayed by more than 90 minutes"
Pros: "The Delta Help Desk at the airport was actually pretty helpful for the times I had to use them."
Cons: "Flight was delayed....3 times(more?) from late at night to early morning the next day. Delta Help Desk rescheduled me and got me a room at Howard Johnson’s for the night. Called HoJo’s to confirm they had non-smoking rooms available. Got on the hotel’s shuttle bus and the driver announced that HoJo was full and all voucher holders would go to Rodeway Inn but those without vouchers would go to HoJo....huh!?? Called HoJo and the same person I’d spoken to 20 mins prior said it was correct, that Rodeway was a sister property. The Rodeway Inn Metro Airport is pretty disgusting. This is my opinion after coming from remote Mexico and extensive travel in Africa. It should be torn down. Delta/HoJo should not send customers there."
Pros: "Everyone was friendly and got us to our destination"
Cons: "No food, no outlets, a terrible delayed not explained to passengers."
Pros: "Nothing.. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral."
Cons: "Everyrhing. the entire experience was horrible. Nasty seat. Had to get rebooked 3 times to finally get home but had to fly into a different airport and you also lost my bag so I have nothing to wear to my father's funeral"
Cons: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Cons: "The airline booked us on two flights from SLC to BWI. Unfortunately, our seats on our original connection were released so when we arrived at our gate our only option was to split up and take middle seats - even though we had paid over $100 ea. for upgrades. Delta offered nothing for this. One of the flight attendants was in a terrible mood - she was cold and rude and would not even look at passengers - which her fellow crewmates noticed and tried to compensate for."
Pros: "The staff was wonderful and the flight was smooth"
Pros: "Quick boarding"
Cons: "Seat was very cramped and I want able to be comfortable at all. I couldn't even sit back I the seat!"
Cons: "JFK was depressing but not Delta’s problem."
Pros: "Delta is not a good place to be"
Cons: "Delta is not good on customer service"
Pros: "Snacks & beverages on a 1 hour flight. Very nice crew"
Cons: "Older plane, no entertainment"
Pros: "Kyle was our flight attendant. He was great. Attentive the whole trip and served us water and snacks."
Pros: "I missed my flight and was not able to rebook any of it, losing 600 dollars..."
Pros: "I am 6’3” and have difficulty with leg room on planes. Staff help me out by moving my son and I to Comfort seating row."
Pros: "Where the flight attendants on my AeroMexico portion were authentically compassionate, the flight attendants for delta were superficial. The flight attendant,while serving us drinks, started saying what great passengers we were but her flight from Dallas the day before was definitely a feeling the effects of the full moon. This was our first interaction with a flight attendant. She had no basis for saying we were great and as we didn't have a relationship other than ordering drinks she had no basis for complaining about her Dallas to us. She would leave it to us that she was being put upon by the customers that she was getting paid to serve. Where the Aeromexico flight attendant genuinely enjoyed serving her customers."
Cons: "They forced everyone in the third zone to check our hand carry and there was no entertainment."
Pros: "Fast and very friendly staff."
Cons: "Terrible staff"
Cons: "Whatever hack airline you are contracting with to do shuttle flights is terrible. Both the flight itself and the customer handling. If I ever see the option "operated by endeavor air" I am avoiding at all costs."
Pros: "very little"
Cons: "Could they make sears smaller? The plane was really old too."
Pros: "The crew was nice and helpful."
Cons: "The economy plus wasn't nearly as nice as any other airlines. It gave the least amount of extra leg room and the only other amenity they gave was a toothbrush. Even United economy plus is bigger. Plus if you want to change anything you have to pay include just to try and go stand by on an earlier flight."
Pros: "Had a chance to download the entertainment app during layover, so could take advantage of movies available on second flight. Crew still good; gate attendants friendly; snacks/drinks readily available."
Pros: "Comfortable seating and roomy"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Pros: "Delta is definitely the jewel of commercial airlines. I understand making money depends on how many bodies you can transport at one time. But as a large man the seat size and leg room could be improved. I unfortunately cant afford first class to remedy this problem."
Pros: "Getting on board was smooth and efficient. Service was friendly on flight. Arrived on time."
Cons: "Not applicable."
Cons: "My flight from ATL to BWI was horrible. It was not a Delta plane. Possibly borrowed from SpiritAirlines, which is an airline I will never fly again even if offered a free flight. That's how strongly I feel about their planes and service. I was seated in a 2across row where the seats were small and my knees were jammed into the seat in front of me the entire flight. I'll grant you I am a big girl at 6' 250 however the first leg of my flight from FLL to ATL which WAS on a Delta plane, was fine. I did not feel smashed into the seat. For the money, I feel like I am due more than being locked into the seat unable to move more than 1/2 inch for an entire flight. Thankfully the flight was under 2 hours."
Cons: "After checking in at a kisok I had to wait in a huge line for over 20 minutes just to drop the bag. This the second time I have had this experience with them."
Pros: "Nothing to speak of. Nothing exceptional from any other airline - basic"
Cons: "Our carry-on luggage was taken away from us because the gate agent decided it looked too big. A family of four with luggage larger than ours was allowed to carry theirs on. Our luggage was then sent down to the baggage carousel at Baltimore. We took carry-on to avoid this. I don't think we will fly Delta again."
Boarding went fine, the plane was clean, and the crew was very friendly. Seats were a bit cramped, but that seems to be typical on all airlines anymore. Cookies and pretzels were offered as were beverages - the usual. I’d fly American again.
Pros: "The pilot gave all the information pleasantly. It was easy to find my seat and everyone was compliant with COVID-19 rules/restrictions."
Cons: "Boarding process could’ve been a bit quicker. There should be free accessible WiFi for everyone."
Pros: "Crew amazing!!!"
Cons: "Better maybe in giving drinks every once in a while like they use to."
Cons: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"
Cons: "The seats were tiny! I'm a big woman, but not a huge one and I struggled to get my belt on. Considering how nice their seats are, this is one of the smallest seats I've ever sat in!"
Pros: "The crew was great and provided a quiet environment for the red eye flight."
Cons: "The boarding process needs to be reevaluated. Perhaps the plane should be boarded from the rear to the front or from window to aisle seat. These suggestions would streamline the boarding process."
Cons: "Flight was delayed 3 hrs"
Pros: "Awesome Customer Service"
Pros: "Easy flight. Free drinks and snacks. Nice crew."
Cons: "No individual entertainment. Do not help those that are AA members"
Cons: "There was room for my carry on, although they said it was full and cheked it"
Cons: "the fact they changed my schedule and had to come in earlier customer service was awful and my luggage came back dirty and the best response was that the belts are dirty and i can expect wear and tear. not only that i had to book myself an earlier trip to pay the standby fee so i can leave the same time my brother left tsa screening had us wait 20 min before we move in the line for the fact no worker was there but one guy and i was the last person to board the plane after almost missing closing gates my expierence was awful and disrespectful"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "Over 45 mins for bags to get on the belt ? Ridiculous. Won’t fly with AA again"
Pros: "Teeny little plane but easy (early i think!) boarding process and nice flight attendant."
Cons: "We were in quite a long line to take off and when we arrived in bmore there was no one to manage the jet bridge and we sat for a little while. Seems like these issues should be easy to solve - you know when the plane is arriving for over an hour!"
Pros: "Amazing and comfortable"
Cons: "We left a little late."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "Getting canned and put on a flight five hours later. Good job AA"
Pros: "I was under the weather and she was very very very helpful Mary and all AA flight attendants are great I will fly AA as often as I can because of Mary"
Pros: "-Efficient Boarding -Great flight attendants -Communicative Pilots (flight time, number in line on runway, etc)"
Cons: "Did not dislike anything on this trip."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Pros: "Got two seats to myself."
Cons: "I don't even know who our flight attendants were. Did we have them? Isn't that a requirement?? Guy in seat in front of me was super rude (yes, I know it's not the airline's fault.). Terrible turbulence (again, not AA's fault)."
Pros: "No problems."
Cons: "All was well."
Cons: "I didn't like the fact that I was told to preboard when I checked in before the flight and was told by another employee i was in group 6 and shouldnt be in line. Had to explain why I was preboarding and didn't like having to hold up the line. It was embarrassing."
Pros: "I like the ease of boarding and the offer of complimentary check-in if the bags. I assume it was because the flight was fully booked. Overall I was pleased."
Cons: "The entertainment could be better during the flight. I also don’t remember being offered any snacks during the flights either."
Pros: "Crew was outstanding"
Cons: "Hurried beverage service since arriving early. R"
Pros: "flight crew on my way to BWI were great!!!"
Cons: "american airlines does not care about the privacy of their passengers. even after several calls my information wasn't updated correctly and my flight confirmation was passed along to members who weren't even traveling. there was no in flight entertainment and in order to pick seats together i needed to pay extra (i thought i was flying with american not spirit) apparently the only way i can be helped is writing a letter to customer service which they will review within 10 business days. THANKS american for starting a war in my family and ruining my trip. unfortunate the crew is so awesome but the customer service is mortifying, rude, inconsiderate and completely mechanical. i dont ever intend on flying with them again unless necessary."
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Cons: "Told me that if I checked my carry on bag at gate, I'd be able to pick bag up from from the gate at the other end. Instead it went to baggage claim with took more than 30 minutes."
Cons: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Pros: "the flight attendants were very professional on this flight. the lead attendant was very personable when giving announcements and going through the safety procedures on the public address system. the other two attendants were also very professional in their services as well."
Cons: "flight 1920 was almost an hour late with boarding. I am extremely upset because I paid an extra $75.00 on day of to get home earlier but ended up getting home at the same time that I would have on my original flight because the flight was late and I missed my shuttle because 1920 was late boarding. I should be reimbursed SOMETHING for my inconvenience...especially after paying $75.00 extra for an earlier flight."
Pros: "The plane was new and nice looking"
Cons: "The flight was delayed. The crew was rude . Seats were not assigned until boarding NPILWL3B. Of course they give you the worst seats."
Pros: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Pros: "The flight attendants were the most rude and upsetting people o have ever felt with"
Pros: "the flight was great and comfortable"
Pros: "Short flight. The crew was nice. The food and entertainment should be Not applicable because it's a short flight - I was not expecting it."
Cons: "Boarding was late, very small carry on compartment - maybe because it's a smaller carrier. A lot of people had there carry on placed in a valet service so it took a while for them to get out because they were waiting for their carry ons."
Pros: "I liked how smooth flight went especially after all the bumpy rides I had been on"
Cons: "I didn't like that I wasn't able to sit with the person I purchased my ticket with"
Cons: "We sat on the plane for over 2 hours before takeoff. We were offered no competition other than a quick appology from the pilot."
Pros: "Got me home safe"
Cons: "1st: the gate was changed three 20 mins before boarding 2nd: we were in the plane for an hr before actually flying out"
Pros: "Roomy seat, great price"
Cons: "No ice in my water."
Pros: "The crew and the comfort"
Cons: "The entertainment"
Pros: "An itenirary update ahead of time. We missed our flight."
Cons: "Send us an update the day before about upcoming flight."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "Plane was an Airbus, not a 737-8max"
Cons: "Boarding was a zoo and not on time (there or back)"
Pros: "Clean and comfortable seats"
Cons: "help but i had to pay to change my flight during Harvey. I paid double because of it. second time they did it free of charge, it should have been free of charge my ticket was 157, it bacame 300+. seats dont recline. tough for your back."
Pros: "The initial ticket price. I was just needing a cheap flight to SLC from Houston to pick up my family and drive them back home. So for the price I didn't need any luggage and it was perfect and cheap."
Cons: "The lay over. The cost for a 12 oz can of soda is two dollars. The rude staff. The fact that my flight should of got there at 11:45 and instead it got there at 2:00 am."
Cons: "Extra charge for carry on bag"
Pros: "It was cheap and the pilot very skillfully navigated us around any turbulence"
Cons: "It's cramped and there isn't even water. When you add the expense of a bag and a drink, it usually is more expensive than other carriers that don't charge for these things."
Pros: "On time friendly crew great price"
Cons: "No recline on seats poor room for legs"
Pros: "The crew was nice."
Cons: "The airline charges for carry-on bag!"
Pros: "How attentive the crew was. They took time to explain the Frontier app in great detail and answered all my questions."
Cons: "That you had to pay for one piece of luggage. I can see paying for two but not one.The rates are great but it was made up for in luggage charge and price of snacks and soda."
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Pros: "Nice staff, just oblivious to everyone sleeping at 2am while they carried on and on with their chatty gossip."
Cons: "Baggage took almost an hour to arrive on both legs of my trip. We were delayed in SFO but due to a long planned maintenance there. Airline could have prepared better. No early boarding with my two year old, but only after all the elite and a whole zone 1 of people. Seats have big gaps that allow things to fall and people sneezing on you from behind. Loud crew with obnoxious lights on during a very delayed flight that became a red eye. Why pay more for seats near the loud crew who doesn't take in the fact that we're all tired. You want to sell food? Choose better items. My $3.99 coffee could at least have more than a powder non-dairy creamer. Flight price is so deceiving when you charge for everything on top of it, including where I sit. Lame, awful, corporate money grubbing mentality. I'll stick with southwest (I later learned they had had fewer options for once because they actually considered that a runway was closed)."
Pros: "Flight was on time"
Cons: "Seats don't recline and are very uncomfortable."
Pros: "Staff was very friendly and efficient."
Cons: "Food options were awful, especially for what they charge for food."
Pros: "Not trying to be hurtful, but not much. The people sitting next to me were nice. The temperature was fine. Nice takeoff, flight, and landing. The seating in the terminal was comfortable."
Cons: "The boarding was completely disorganized. The crew unprofessional. I overheard one crew member say to another "What is it with these Denver weirdos?". Then they complained about work and passengers the rest of the trip. I was in the front row and they must've assumed I couldn't hear them. I could. I know you're trying to reduce fares and making it an more a la cart experience, but $2.99 for a can of soda? Having to avoid the pile of ice that was dumped by the flight crew into the bathroom sink when i washed my hands wasn't very pleasant. The chairs are still incredibly uncomfortable, even in my "stretch" seating assignment ($35 poorly spent on my part). This trip made me rethink the cost benefit of taking Frontier. Flying United or American may be worth the extra money. And that's coming from someone on a tight budget. I used to enjoy flying Frontier and love taking a plane in general. I surely didn't this time."
Pros: "Absolutely nothing the flight never took off and I never mad it to my destination."
Cons: "Everything this is the worst flying experience I've ever had in my entire life I will never fly frontier again"
Cons: "We were charged for a seat on top of the ticket price, our carry on luggage, as well as drinks and snacks on the plane. If I'd known of all of the extra fees I wouldn't have chosen fronteir. Now I know, and won't choose it again."
Pros: "Flight attendants were nice."
Cons: "Flight was late, Boarding procedure was not efficient it would help if they seated by seat letter when I boarded I was in seat f by the window but the other two seats were already occupied and they had to get up to let me in this happened numerous times for everyone on the plan causing a long boarding time. Plane had some off issues I think with the fuel pumps or the hydraulics there was a really annoying sound for the entire flight. No wifi Not enough leg room"
Pros: "The cabin crew were friendly and helpful."
Cons: "Fee for carry on bag. Fee to choose seat. Total fees doubled base rate ($200 to $400). Only most expensive seats recline. Did not participate in TSA Pre-check (they started a couple days before my flight but the website was not updated to tell you this nor to let you enter your KTN. If you read the website it would tell you they did not participate. If you call a live person can add your KTN to your reservation."
Pros: "Flights were on time"
Cons: "Didn't know it would cost me $80 to bring luggage with me. Would have liked to have known this explicitly in advance - I'm a graduate student and $80 is a lot of $ for me to spend without budgeting for it. Also - I needed to do school work while on the plane and the try tables weren't big enough to hold a computer."
Pros: "Original price, before the nickel and diming begins."
Cons: "Nickel and diming us on every single thing. Inability to use the tray table for anything more than a cup of water (that must be paid for). Charging for a carry on."
Pros: "The crew and neatness"
Pros: "Liked that it was cheap and that it got me to my destination."
Cons: "The flight was significantly late (both of my Frontier flights were), the seats had no padding, the tray-tables were half-sized so that you couldn't put a laptop on them. I would not recommend Frontier to anyone unless they absolutely cannot afford another airline. There are affordable airlines that do cheap flights well. This is not one of them."
Pros: "That I arrived home safely."
Cons: "You have to pay for a carry on, no complimentary snacks, flight was delayed an hour"
Pros: "flights were on time, gates close together. They had IPA beer for sale."
Cons: "seating was the most cramped I've ever experienced. I needed to get a boarding pass at the airport and low and behold all three of their machines were down. That was a 15 minute wait, compared to the normal airlines with 15 machines it was completely avoidable. I was surprised to learn carry on bags cost $40-45, putting me $20 below the cost of a untied flight."
Pros: "The crew was nice and did a great job."
Cons: "We were delayed on both flights by over an hour. The flight from Denver to Houston was delayed 2 and a half hours and I didn't feel we were adequately informed about when we would finally be taking off. Once we boarded the plane, we were delayed an extra half hour waiting on paperwork. All around it was a frustrating experience."
Pros: "Flight crew was nice"
Cons: "~3 hour delay caused us to miss connecting flight and almost miss 2nd option of connecting flight"
Cons: "My flight was cancelled."
Pros: "Comfortable seats, newer plane, airy feel to cabin."
Cons: "Baggage policy is by far the most cryptic & restrictive of any national carrier... And ever heard of paying to reserve a seat?"
Cons: "Additional fee for many things and I had to pay multiple time for each fee"
Pros: "Crew were friendly"
Cons: "Airport gave wrong information, display showed gate A30 instead of the correct A11, mistake cannot just be attributed to airport but also to the airline for miscommunicating with the airport. Chairs were uncomfortable. But it was a cheap flight so understandable."
Pros: "Getting off the plane"
Cons: "- Seats are uncomfortable - My seat was dirty even after we waited for the plane to be cleaned - Seats can't recline - Tray table is a joke. Barely big enough to hold an iPhone - They charge you to pick a seat. If you want aisle or middle be prepared to pay. - They charge to bring bags on board - They charge for food - They charge for drinks, even soda or juice - They pretty much charge for everything - I will do everything I can to avoid this airline in the future"
Cons: "I was surprised to be charged for a small carry on bag for $40.00. I found the passenger next to me was not charged for the same exact bag."
Cons: "The carry-on fee was a surprise. Although I can understand the need to restrict what is carried on because people try to avoid check baggage fee, but a carry on fee is ridiculous."
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Cons: "It was a surprise to me that now even carry on luggage is charged. Please make that clear up front -- before purchase"
Pros: "We arrived safely."
Cons: "Seats uncomfortable. check in terminals went down."
Pros: "The crew was exceptionally helpful on both segments."
Cons: "The seats were not comfy at all- no reclining whatsoever and had to prepay for every bag."
Pros: "It was cheap. Overhead compartments were quite roomy."
Cons: "It was probably the most uncomfortable flight I have ever had the misfortune of experiencing. The seats were like wooden benches and didn't recline. The tray is only half the size of the standard. I'm pretty sure it's going to take a few sessions with a chiropractor to fix the abuse to my spine."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Pros: "The seating is extremely restrictive. The seats no longer recline. Seating arrangement is a charge item. Carry on bags are a charge item. In flight beverages and food items are charge items. The air in the planes is low quality."
Cons: "The stewards(ess) are bitchy because they are trying to manage very unhappy passengers. They constantly spout warnings to shut up, sit down and do exactly as they say or you will be taken off the airplane in irons by an air marshal. There is no comfort or piece of mind on a Frontier plane."
Cons: "The price of beverages/food."
Pros: "The crew on the way back from Denver were funny and kind and extremely helpful. The flight itself was fine."
Cons: "The prices for the trip. I wish I were explained that I would have so many different prices added on to the trip price. Carry-On price, seat price, Checked bag price (why are they different prices?). Only complimentary drink is water. The trip is more ideal for a weekend trip where all you need is a backpack that can fit under the seat. Then the pricing wouldn't be so bad."
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Cons: "The flight attendant complaining about it being a 9 hour day . Slouching Over seats seemed to be dreading the day."
Cons: "I'm homeless and they made me throw away my belongings instead of checking my baggage"
Pros: "The crew and ticket price are the only positive things I can think of."
Cons: "You have to pay ridiculous prices for just about everything. If water wasn't necessary for basic survival they probably would've charged at least 1 dollar per ounce. You can't recline and leg room is scarce."
Cons: "Seating is cramped"
Pros: "Very tight seating"
Cons: "Paying for my bag"
Pros: "The flight attendants."
Pros: "Low base fare"
Cons: "Expensive checked bag fees; no in flight entertainment; no complimentary snacks"
Cons: "Charging $40 for suitcases is ridiculous I can see $25 not $40also charging a rate for the seat after buying s ticket that what I thought then you charge for a seat. Nope never fly that route"
Pros: "On time flight. Easy boarding. Read the fine print so nothing was a surprise with fees."
Pros: "The flight went smooth with no delays."
Pros: "The flight was on time beautiful"
Pros: "The crew was friendly!"
Cons: "Seats can't recline, no snacks/drinks served, no leg room."
Cons: "the process was ok"
Pros: "I liked the silence."
Pros: "Crew was excellent"
Cons: "Long wait at check in"
Pros: "The air conditioning on board the flight."
Cons: "I did not like being the first person to ask for a random seat and being the last person to board the aircraft. I had to wait after those who came after me. And the staff was very rude. I had to ask for help twice because the staff refused to acknowledge me there because they were too busy talking about personal matters."
Cons: "The boarding agent stopped my wife and had her personal item (rolling bag) tested in the sizing box. It didn't quite fit despite the fact it met the advertised 18"x 14"x 8" at home. It would have easily fit beneath the seat in front. Add $65 to the mounting total of add-ons after purchasing the tickets! Be aware and check it in the sizing boxes before you check in at the counter...No more Spirit Airlines for us."
Pros: "my paid seat upgrade"
Cons: "Plane delays both ways; flight attendants are inattentive and just stand in front of plane and gossip-they are totally disengaged; delayed disembarking on both arrivals with the gate agents unable to get machines to work to connect exit tunnel to door; terrible service and baggage delays upon Houston arrival."
Pros: "Never took off of the ground."
Pros: "Boarded fine"
Cons: "Hidden fees terrible. Can't believe you pay for bags, carrying and food. Never flying Spirit again."
Pros: "I liked that the flight was direct with minimal fanfare. We were delayed in our departure but pilot kept us informed every step of the way."
Cons: "It was a late night flight meaning that the preponderance of people on board probably wanted to sleep. For some reason, the flight attendants weren't cognizant of this and, either, continued to make unnecessary announcements or conducted their personal conversations loudly. Also, I paid extra to sit in a front row seat which had the button to recline but didn't work."
Pros: "The schedule. Departure and Arrival."
Cons: "Was difficult for the person that was supposed to pick me up to find me at the airport."
Pros: "Flight was on time and the food we ordered for breakfast was not bad."
Cons: "There was absolutely no room on the plane to be comfortable. The flight attendants were a bit rude and pushy."
Pros: "Unfortunately, nothing."
Cons: "I was told I couldn't board the plane because I arrived 48 min before the flight departed, even though their policy states 45 min to be the cut off. Had to spend 500 dollars to make it to Texas in time for my cruise. I've consistently had better service at Mcdonalds. Spirit airlines in Baltimore needs to be examined and fixed. Thank you for this platform. I love kayak and always will."
Pros: "Fast travel, friendly flight attendants."
Cons: "Nothing everything was great"
Cons: "Seat were not inclined."
Pros: "Will not use this airline in future"
Pros: "Very prompt, we even arrived 40 min earyl!!!!"
Cons: "seats were a bit tight. Tiny table and backseat pocket."
Pros: "It was cheap and didn't get cancelled"
Cons: "I didn't like that the seats I paid for were not the ones assigned to me, I also didn't like that the table top for food wasn't locked in so it would constantly fall down and it was only big enough for a toddler"
Cons: "Undisclosed information about extent of charge for luggage"
Pros: "Staff was friendly and knowledgeable. Everything was on time. Couldn't ask for more."
Cons: "Everything is horrible"
Cons: "If you don't do your homework you are in for some unexpected exborate charges, not a way you want to start your trip"
Pros: "one time departure and arrive"
Cons: "I chose Spirit because of its cheap flight price so I didn't expect a high quality of service. For example, I didn't expect a very comfortable seats or meals in the flight. But, there are some instances which are not dependent to the price/money like politeness of the flight attendant/employees or responsiveness of the boarding member. On the flight day, me and the other fellow traveler were waiting for the boarding but the gate was closed and no body was standing at the front of the boarding desk. Also, there was no LCD screen to show that this gate is assigned for the Houston or any other places. The time was passed from the original boarding time and we were still waiting for the boarding member. Accidentally, I saw a airport employee and ask him that this is the gate assigned to the IAH Houston? And he responded: "Oh no, the gate is changed!" Thus, I ran from the former gate to the new assigned gate. But I saw that the people are still waiting for the boarding member at the front desk. There was a 25min delay and all the people were standing and waiting for that lady to come. At the end, since she was alone and she couldn't handle all the people, she didn't check the boarding zone. It is important to be mentioned that I received the changing of the gate E-mail very late just I was entering the airplane! In the airplane, the flight attendant were not friendly. They didn't help the old people to entering the airplane or putting their luggage at the top cases. During the flight, they were just sitting and playing with their mobiles! Apart from this issues, the worst scenario happened in the baggage claim. When all the people were waiting about 30mins for delivery of the baggage. At the end, it was so disappointing to see one my baggage is broken and its handle bar was detached that I couldn't move it easily to the outside of the airport. I reported the issue to the Spirit baggage claim and that employee was not friendly either and she didn't even apologize! Therefore, I am currently totally disappointed about the Spirit because as I mentioned there are some instances which are not dependent to the price/money. Even cheap airlines should provide highly respected treatment to their customers."
Pros: "I made it alive and well"
Cons: "Seats didn't extend back."
Pros: "-quick boarding time and take off. -quiet plane ride"
Cons: "-seats were a little cramped -battle for the armrest -still sitting in the back of the plane (getting off takes too long) -buy a nice little tablet to watch your own movies. -buy your own drinks and snacks at the gate. (stores near the gates)"
Cons: "There were no beverages and snacks offered. The luggage fee was exorbitant."
Pros: "I booked my flight just days before departure and managed to keep it around $250 with one checked in luggage. Not very impressive but very cheap and effective"
Cons: "There is not special line for the people who already has the passing board by Internet then it has no sense to do the check in and print the ticket Laggage weigh is less than the others lines and the fee too hight for regular and over weight The saving you offer in the page for checking on line it's a lie Charges for personal Laggage is ridiculous The line for check in is too slow than I lost my fly The only next fly direct to my destiny was next day I had to take another fly and wait 5 hours conection I couldn't get even water to take a pill. ..can believe you do not offer at least water The first time I used Spirit was the sake and I promise never to used again and this time I had to because was the only direct fly that they and it was supposed to be cheaper than the others I everything was wrong I will never recomend this airline to anyone. ..I have heard only bad references. Sorry The following for Kayak was the only good thing thanks"
Pros: "The seats are comfortable"
Cons: "I didn't like the fact that I paid to sit in 10F and I had to give my seat up to someone that wanted to sit with their children. When you book a flight, you can pick your seats online. Why did I have to give my seat up to accommodate someone else when the family could have just move down one and I'd be able to have my seat."
Pros: "Cheap, as long as you have no baggage."
Cons: "Spirit signage and website is so difficult to read. Needed to buy a bag. Website hung. Luggage took a long time to arrive in BWI"
Pros: "Cost of the flight was good."
Cons: "Person behind me was pushung up on the char and I could feel it all. Seems like the chairs need more insulation between passengers."
Cons: "I was to spend an extar day just flying around, i was not directly flown from Houston to Baltimore, i was sent to florida to spend another 5 hours, then the plane was delayed again when we did actually board there was problems, the crew made everyone take out there boarding passes while in the plane.which took more time"
Pros: "Cheap flight to an international destination."
Cons: "Seats don't recline at all. Almost impossible to sleep if you don't have a window seat. Baggage fees are pretty ridiculous."
Pros: "Leg space was surprisingly good. The key is to plan your trip well, and only pay for what you need. The flight attendants were fairly efficient. Overall a good first flight. Will definitely fly again."
Cons: "In-flight service can be improved. Flight attendants were very chatty - with each other! The in-flight announcements were very very load - deafening! Made people wince. When I commented on this while coming off, the flight attendant laughed it off and said it was her voice - somehow she did not seem the slight bit apologetic! So, deafening announcements + repeating things over and over while trying to be funny => not cool. Stop trying to be like Southwest - it's a culture thing!"
Pros: "On time. Easy on and off aircraft due to small number of carry-on bags."
Cons: "Since Kayak is supposed to offer objective quotes for all airlines, it should be communicated upfront of the potential carry-on & checked bag fees and how they may affect the price. At least a traveler will be warned up front and can make a more informed decisions vs being surprised at the airport. I will never use Spirit again and this also carries over to my trust of Kayak."
Pros: "Absolutely nothing."
Cons: "This airline and their business model is a scam. While they lure you in on an initial low fee - once you've booked the ticket and paid - here come the fees - and more fees snd more. I'll never even consider this airline again. Never!!!"