Pros: "An itenirary update ahead of time. We missed our flight."
Cons: "Send us an update the day before about upcoming flight."
Pros: "Crew was super pleasant and chipper. Passengers seemed to have a handle on how to board in a timely manner."
Cons: "Management could schedule time for maintenance software updates so as not to affect departure time. We were 20 minutes delayed."
Cons: "Flight was delayed to 5pm. But left almost an hour early. Flight left without me. Not much notice to other passengers. Every airport display and the gate display said 5pm. Many passengers left behind"
Pros: "The schedule was timely"
Cons: "Am 6.4 ft my leg did not fit in the chair"
Pros: "Plane was an Airbus, not a 737-8max"
Cons: "Boarding was a zoo and not on time (there or back)"
Pros: "it was everything i expected it to be - minus a few details, but all in all, you get what you pay for. For the price point, it was def a better experience than Spirit which is important. They might not be my first choice but its fair and comfortable enough."
Cons: "i sat a few rows from the back of the plane and the bathroom had a permeant musty smell as if it was old and gross. the flight was about two hours and the flight attendants never asked me what I wanted as my complimentary drink - i thought that was kinda crappy."
Cons: "help but i had to pay to change my flight during Harvey. I paid double because of it. second time they did it free of charge, it should have been free of charge my ticket was 157, it bacame 300+. seats dont recline. tough for your back."
Pros: "The initial ticket price. I was just needing a cheap flight to SLC from Houston to pick up my family and drive them back home. So for the price I didn't need any luggage and it was perfect and cheap."
Cons: "The lay over. The cost for a 12 oz can of soda is two dollars. The rude staff. The fact that my flight should of got there at 11:45 and instead it got there at 2:00 am."
Cons: "Extra charge for carry on bag"
Pros: "It was cheap and the pilot very skillfully navigated us around any turbulence"
Cons: "It's cramped and there isn't even water. When you add the expense of a bag and a drink, it usually is more expensive than other carriers that don't charge for these things."
Pros: "On time friendly crew great price"
Cons: "No recline on seats poor room for legs"
Pros: "The crew was nice."
Cons: "The airline charges for carry-on bag!"
Pros: "How attentive the crew was. They took time to explain the Frontier app in great detail and answered all my questions."
Cons: "That you had to pay for one piece of luggage. I can see paying for two but not one.The rates are great but it was made up for in luggage charge and price of snacks and soda."
Pros: "Evetything went smoothly; the staff were all very kind and helpful and there were no problems being kicked outta my seat, like United, haha!"
Cons: "I never appreciate having an extra Bill for both a carry on and a checked bag- I wish it all would be one lump summary so the process didn't drag out and my pleasure in finding a good priced seat wouldn't be dashed by tacking on $55 extra in luggage."
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Pros: "After our long delay I was rewarded a $100.00 flying voucher to be used on a future frontier flight. That $100.00 was more than I had paid for my flight in the first place."
Cons: "Our flight had a continual delay. At first it was only supposed tonbe about 30 minutes, but it ended up being a 4-hour delay. The plane needed a new wheel but the part wasn't in hand so we had to wait for another plane to fly in the Part."
Pros: "Staff was very friendly and efficient."
Cons: "Food options were awful, especially for what they charge for food."
Pros: "They charged me $60 for one small carry on bag, and I will never book any flight from Frontier anymore."
Cons: "Everything about then I disliked."
Pros: "Not trying to be hurtful, but not much. The people sitting next to me were nice. The temperature was fine. Nice takeoff, flight, and landing. The seating in the terminal was comfortable."
Cons: "The boarding was completely disorganized. The crew unprofessional. I overheard one crew member say to another "What is it with these Denver weirdos?". Then they complained about work and passengers the rest of the trip. I was in the front row and they must've assumed I couldn't hear them. I could. I know you're trying to reduce fares and making it an more a la cart experience, but $2.99 for a can of soda? Having to avoid the pile of ice that was dumped by the flight crew into the bathroom sink when i washed my hands wasn't very pleasant. The chairs are still incredibly uncomfortable, even in my "stretch" seating assignment ($35 poorly spent on my part). This trip made me rethink the cost benefit of taking Frontier. Flying United or American may be worth the extra money. And that's coming from someone on a tight budget. I used to enjoy flying Frontier and love taking a plane in general. I surely didn't this time."
Pros: "It is so annoying that frontier is constantly trying to sell you something. Other airlines sell things drinks or food but they are discreet. It's like frontier staff are working in commission."
Cons: "Never left! After 5 hours of delays, flight was canceled & 3 says later I still have yet to get by luggage returned FROM A FLIGHT THAT NEVER LEFT THE AIRPORT"
Pros: "Absolutely nothing the flight never took off and I never mad it to my destination."
Cons: "Everything this is the worst flying experience I've ever had in my entire life I will never fly frontier again"
Pros: "Flight attendants were nice."
Cons: "Flight was late, Boarding procedure was not efficient it would help if they seated by seat letter when I boarded I was in seat f by the window but the other two seats were already occupied and they had to get up to let me in this happened numerous times for everyone on the plan causing a long boarding time. Plane had some off issues I think with the fuel pumps or the hydraulics there was a really annoying sound for the entire flight. No wifi Not enough leg room"
Pros: "The cabin crew were friendly and helpful."
Cons: "Fee for carry on bag. Fee to choose seat. Total fees doubled base rate ($200 to $400). Only most expensive seats recline. Did not participate in TSA Pre-check (they started a couple days before my flight but the website was not updated to tell you this nor to let you enter your KTN. If you read the website it would tell you they did not participate. If you call a live person can add your KTN to your reservation."
Pros: "Original price, before the nickel and diming begins."
Cons: "Nickel and diming us on every single thing. Inability to use the tray table for anything more than a cup of water (that must be paid for). Charging for a carry on."
Pros: "The crew and neatness"
Pros: "Sat on tarmac 19 minutes before able to pull into gate in Denver. Unacceptable. Baggage fees are ridiculously expensive. Will NEVER fly this carrier again."
Pros: "Liked that it was cheap and that it got me to my destination."
Cons: "The flight was significantly late (both of my Frontier flights were), the seats had no padding, the tray-tables were half-sized so that you couldn't put a laptop on them. I would not recommend Frontier to anyone unless they absolutely cannot afford another airline. There are affordable airlines that do cheap flights well. This is not one of them."
Pros: "flights were on time, gates close together. They had IPA beer for sale."
Cons: "seating was the most cramped I've ever experienced. I needed to get a boarding pass at the airport and low and behold all three of their machines were down. That was a 15 minute wait, compared to the normal airlines with 15 machines it was completely avoidable. I was surprised to learn carry on bags cost $40-45, putting me $20 below the cost of a untied flight."
Pros: "The crew was nice and did a great job."
Cons: "We were delayed on both flights by over an hour. The flight from Denver to Houston was delayed 2 and a half hours and I didn't feel we were adequately informed about when we would finally be taking off. Once we boarded the plane, we were delayed an extra half hour waiting on paperwork. All around it was a frustrating experience."
Pros: "Flight crew was nice"
Cons: "~3 hour delay caused us to miss connecting flight and almost miss 2nd option of connecting flight"
Pros: "cheapest fare I could find for last minute weekend trip to Las Vegas"
Cons: "seats dont recline. very uncomfortable. no entertainment. extra charge for carry on (you will charge me to carry my own bag?) I am not checking it in. flight was delayed (last flight out of houston)"
Cons: "My flight was cancelled."
Cons: "Additional fee for many things and I had to pay multiple time for each fee"
Pros: "Crew were friendly"
Cons: "Airport gave wrong information, display showed gate A30 instead of the correct A11, mistake cannot just be attributed to airport but also to the airline for miscommunicating with the airport. Chairs were uncomfortable. But it was a cheap flight so understandable."
Pros: "Getting off the plane"
Cons: "- Seats are uncomfortable - My seat was dirty even after we waited for the plane to be cleaned - Seats can't recline - Tray table is a joke. Barely big enough to hold an iPhone - They charge you to pick a seat. If you want aisle or middle be prepared to pay. - They charge to bring bags on board - They charge for food - They charge for drinks, even soda or juice - They pretty much charge for everything - I will do everything I can to avoid this airline in the future"
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Pros: "I like the on-time flight and professional pilot and crew."
Cons: "I didn't like that the airplanes did not have reclining seats in coach section. I also was surprised to get luggage charges in both directions."
Cons: "It was a surprise to me that now even carry on luggage is charged. Please make that clear up front -- before purchase"
Pros: "We arrived safely."
Cons: "Seats uncomfortable. check in terminals went down."
Pros: "It was cheap. Overhead compartments were quite roomy."
Cons: "It was probably the most uncomfortable flight I have ever had the misfortune of experiencing. The seats were like wooden benches and didn't recline. The tray is only half the size of the standard. I'm pretty sure it's going to take a few sessions with a chiropractor to fix the abuse to my spine."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Pros: "The seating is extremely restrictive. The seats no longer recline. Seating arrangement is a charge item. Carry on bags are a charge item. In flight beverages and food items are charge items. The air in the planes is low quality."
Cons: "The stewards(ess) are bitchy because they are trying to manage very unhappy passengers. They constantly spout warnings to shut up, sit down and do exactly as they say or you will be taken off the airplane in irons by an air marshal. There is no comfort or piece of mind on a Frontier plane."
Cons: "The price of beverages/food."
Pros: "The crew on the way back from Denver were funny and kind and extremely helpful. The flight itself was fine."
Cons: "The prices for the trip. I wish I were explained that I would have so many different prices added on to the trip price. Carry-On price, seat price, Checked bag price (why are they different prices?). Only complimentary drink is water. The trip is more ideal for a weekend trip where all you need is a backpack that can fit under the seat. Then the pricing wouldn't be so bad."
Pros: "The seats were fairly comfortable with plenty of room side to side and front to back. Flight attendants were courteous."
Cons: "Have to pay everything piece by piece, why not have the pay per view movie screens as well?"
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Cons: "The flight attendant complaining about it being a 9 hour day . Slouching Over seats seemed to be dreading the day."
Cons: "I'm homeless and they made me throw away my belongings instead of checking my baggage"
Cons: "Seating is cramped"
Pros: "Very tight seating"
Pros: "The flight attendants were accommodating and friendly. The ticket agent was also very helpful."
Cons: "Trying to get help at check-in was a fiasco. The seating is cramped. Not having WiFi is a drawback. We were stuck waiting for the plan to take off for 40 min because bags apparently were being loaded."
Cons: "Paying for my bag"
Pros: "The flight attendants."
Cons: "Charging $40 for suitcases is ridiculous I can see $25 not $40also charging a rate for the seat after buying s ticket that what I thought then you charge for a seat. Nope never fly that route"
Pros: "On time flight. Easy boarding. Read the fine print so nothing was a surprise with fees."
Pros: "The flight went smooth with no delays."
Pros: "The flight was on time beautiful"
Pros: "I liked the silence."
Pros: "We arrived 35-40 minutes prior to the flight and they said we missed the flight! Then they can only give you the next available flight which is usually one or two days after and also charge you 100$ per person to reschedule the departure and can't change the return date and time! We lost 490$ just like that! The worst airline and I hate dinora thecustomerserviverepwhodidnthelp"
Cons: "We arrived 35-40 minutes prior to the flight and they said we missed the flight! Then they can only give you the next available flight which is usually one or two days after and also charge you 100$ per person to reschedule the departure and can't change the return date and time! We lost 490$ just like that! The worst airline and I hate dinora thecustomerserviverepwhodidnthelp"
Pros: "The air conditioning on board the flight."
Cons: "I did not like being the first person to ask for a random seat and being the last person to board the aircraft. I had to wait after those who came after me. And the staff was very rude. I had to ask for help twice because the staff refused to acknowledge me there because they were too busy talking about personal matters."
Pros: "People were nice. Ticket was cheap - however, price is misleading."
Cons: "Asked for a cup of water, told me I'd have to pay $3. Seats don't recline. Flight was delayed. Charged me ~$60 for my carry on - all other airlines have never charged me for 1 carry on. "Bare fare" is taken to the extreme. Will likely not fly with this airline again."
Cons: "The boarding agent stopped my wife and had her personal item (rolling bag) tested in the sizing box. It didn't quite fit despite the fact it met the advertised 18"x 14"x 8" at home. It would have easily fit beneath the seat in front. Add $65 to the mounting total of add-ons after purchasing the tickets! Be aware and check it in the sizing boxes before you check in at the counter...No more Spirit Airlines for us."
Pros: "my paid seat upgrade"
Cons: "Plane delays both ways; flight attendants are inattentive and just stand in front of plane and gossip-they are totally disengaged; delayed disembarking on both arrivals with the gate agents unable to get machines to work to connect exit tunnel to door; terrible service and baggage delays upon Houston arrival."
Pros: "Never took off of the ground."
Pros: "I liked that the flight was direct with minimal fanfare. We were delayed in our departure but pilot kept us informed every step of the way."
Cons: "It was a late night flight meaning that the preponderance of people on board probably wanted to sleep. For some reason, the flight attendants weren't cognizant of this and, either, continued to make unnecessary announcements or conducted their personal conversations loudly. Also, I paid extra to sit in a front row seat which had the button to recline but didn't work."
Pros: "The schedule. Departure and Arrival."
Cons: "Was difficult for the person that was supposed to pick me up to find me at the airport."
Pros: "It was a smoot ride with funny people on the plane telling jokes."
Pros: "Unfortunately, nothing."
Cons: "I was told I couldn't board the plane because I arrived 48 min before the flight departed, even though their policy states 45 min to be the cut off. Had to spend 500 dollars to make it to Texas in time for my cruise. I've consistently had better service at Mcdonalds. Spirit airlines in Baltimore needs to be examined and fixed. Thank you for this platform. I love kayak and always will."
Pros: "Fast travel, friendly flight attendants."
Cons: "Nothing everything was great"
Cons: "Seat were not inclined."
Pros: "Non-stop flight."
Cons: "Leg space was a real downer for individual with serious knee & back problems."
Pros: "Very prompt, we even arrived 40 min earyl!!!!"
Cons: "seats were a bit tight. Tiny table and backseat pocket."
Pros: "It was cheap and didn't get cancelled"
Cons: "I didn't like that the seats I paid for were not the ones assigned to me, I also didn't like that the table top for food wasn't locked in so it would constantly fall down and it was only big enough for a toddler"
Cons: "Undisclosed information about extent of charge for luggage"
Pros: "Staff was friendly and knowledgeable. Everything was on time. Couldn't ask for more."
Cons: "Everything is horrible"
Cons: "If you don't do your homework you are in for some unexpected exborate charges, not a way you want to start your trip"
Pros: "I made it alive and well"
Cons: "Seats didn't extend back."
Pros: "-quick boarding time and take off. -quiet plane ride"
Cons: "-seats were a little cramped -battle for the armrest -still sitting in the back of the plane (getting off takes too long) -buy a nice little tablet to watch your own movies. -buy your own drinks and snacks at the gate. (stores near the gates)"
Cons: "There were no beverages and snacks offered. The luggage fee was exorbitant."
Pros: "I booked my flight just days before departure and managed to keep it around $250 with one checked in luggage. Not very impressive but very cheap and effective"
Cons: "There is not special line for the people who already has the passing board by Internet then it has no sense to do the check in and print the ticket Laggage weigh is less than the others lines and the fee too hight for regular and over weight The saving you offer in the page for checking on line it's a lie Charges for personal Laggage is ridiculous The line for check in is too slow than I lost my fly The only next fly direct to my destiny was next day I had to take another fly and wait 5 hours conection I couldn't get even water to take a pill. ..can believe you do not offer at least water The first time I used Spirit was the sake and I promise never to used again and this time I had to because was the only direct fly that they and it was supposed to be cheaper than the others I everything was wrong I will never recomend this airline to anyone. ..I have heard only bad references. Sorry The following for Kayak was the only good thing thanks"
Pros: "The seats are comfortable"
Cons: "I didn't like the fact that I paid to sit in 10F and I had to give my seat up to someone that wanted to sit with their children. When you book a flight, you can pick your seats online. Why did I have to give my seat up to accommodate someone else when the family could have just move down one and I'd be able to have my seat."
Pros: "Cheap, as long as you have no baggage."
Cons: "Spirit signage and website is so difficult to read. Needed to buy a bag. Website hung. Luggage took a long time to arrive in BWI"
Pros: "Cost of the flight was good."
Cons: "Person behind me was pushung up on the char and I could feel it all. Seems like the chairs need more insulation between passengers."
Cons: "I was to spend an extar day just flying around, i was not directly flown from Houston to Baltimore, i was sent to florida to spend another 5 hours, then the plane was delayed again when we did actually board there was problems, the crew made everyone take out there boarding passes while in the plane.which took more time"
Pros: "Cheap flight to an international destination."
Cons: "Seats don't recline at all. Almost impossible to sleep if you don't have a window seat. Baggage fees are pretty ridiculous."
Pros: "Leg space was surprisingly good. The key is to plan your trip well, and only pay for what you need. The flight attendants were fairly efficient. Overall a good first flight. Will definitely fly again."
Cons: "In-flight service can be improved. Flight attendants were very chatty - with each other! The in-flight announcements were very very load - deafening! Made people wince. When I commented on this while coming off, the flight attendant laughed it off and said it was her voice - somehow she did not seem the slight bit apologetic! So, deafening announcements + repeating things over and over while trying to be funny => not cool. Stop trying to be like Southwest - it's a culture thing!"
Pros: "On time. Easy on and off aircraft due to small number of carry-on bags."
Pros: "Crew was great!"
Cons: "I understand Spirit charges a la carte and is open about it, but come on how can you not even allow your passengers one freaking cup of water?!?!? smdh"
Cons: "Since Kayak is supposed to offer objective quotes for all airlines, it should be communicated upfront of the potential carry-on & checked bag fees and how they may affect the price. At least a traveler will be warned up front and can make a more informed decisions vs being surprised at the airport. I will never use Spirit again and this also carries over to my trust of Kayak."
Pros: "Absolutely nothing."
Cons: "This airline and their business model is a scam. While they lure you in on an initial low fee - once you've booked the ticket and paid - here come the fees - and more fees snd more. I'll never even consider this airline again. Never!!!"
Pros: "Non stop"
Cons: "The attendant charged me $75 for my bag because I was paying in cash and then pocket at the other 25 that was supposed to be for the baggage"