Cons: "Wearing a mask was difficult."
Cons: "Once the pandemic is over, I am sure some things like food service will improve."
Pros: "My favorite airline to travel from Denver to Puerto Rico, round trip, and in Atlanta I will make the stopover, I also feel so safer to travel with my cat ... they are the best airline in everything"
Cons: "Let people who travel with pets earn extra points for taking them with Delta"
Cons: "It was actually quite good, Delta is by far the airline to use compared with the other airlines."
Pros: "On time"
Cons: "Seats could have been more comfortable. No space. Food made me sick."
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Cons: "Poor communication on delays. No wifi. No service. Couldn’t use lavatory."
Pros: "Excellent crew and clean aircraft"
Pros: "Reliable - on time - good service - made up time for a late departure"
Cons: "All Good stuff"
Cons: "Leave on time so passengers dont miss their connection flights My family of 7 people are stuck at the airport in Zurich with no connection flights until tomorrow to have to board on two additional flights Absolutely unacceptable Never again will we book flights with Delta."
Pros: "Diverted for unclear reasons. Stuck in TSY with hotel voucher to an overbooked hotel; trying to find out of pocket accommodations after long day of no food at MIDNIGHT was a real downer! I’ll let ya know if I make it home TODAY!!!"
Pros: "Clean plane. On time"
Cons: "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
Cons: "Flighted delayed due to mechanical issues. Missed connecting 400pm flight. Next flight was 10:25 pm."
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Cons: "No entertainment options at all."
Pros: "I love flying Delta and my flight to Australia was incredible. I like the fact that I can check two bags free and the free inflight messaging and entertainment. Some of the staff were very polite and friendly."
Cons: "The seat I was in was broken. It moved and I was stuck sitting on metal. There was no leg room. The plane used going to Australia was a lot roomier this plane was old. Some of the flight attendants were very unfriendly and seemed to be bothered by the fact they had to do their job. The entertainment system had to be rebooted multiple times and the usb on the seats didn’t work. They ran out of food during lunch."
Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"
Pros: "Crew were very friendly specially with my 6yrs old daughter"
Pros: "The food is always good on delta, entertainment is great as well, and the seats are comfy as long as you’re not seating next to someone obnoxious."
Cons: "The staff is always ao disorganized, sometimes even unprofessional, they talk about other passengers, their shoes don’t match, when they did announcements on the PA they forgot what they were saying or they made mistakes and had to correct hen making it all very confusing. I fly often so I know the drill but those things must make the flight super uncomfortable to someone inexperienced."
Cons: "Flight was late to arrive and late to depart. Not many passengers but no service."
Pros: "Clean bathrooms and great refreshment choices"
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "Had to cross terminals and the pathway was closed due to an international flight landing (poor planning on LAX part) so had to exit and reenter terminal through TSA. Flight delayed an hour then cancelled due to control panel failure. 10pm flight became 12am bus (and originally told it was 11.15pm bus which was "stuck in traffic" when google map traffic was all green). Got back to SD 4 hours after scheduled time."
Pros: "Flight was perfect!"
Cons: "The passenger next to me was occupying 1.5 seats but the crew didn't help."
Pros: "Easy boarding, helpful crew, on time, informative pilot"
Cons: "Fewer and fewer choices for beverage and snack"
Pros: "Friendly cabin crew"
Pros: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
Cons: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
Pros: "Fast and very friendly staff."
Pros: "On time great baggage retrieval"
Cons: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Pros: "I'm very Thankful that I had no delays departing and arriving I liked that the flight was on time"
Cons: "I wasn't aware of fees being in place to change for earlier or later flights. But the fees don't apply when the airline needs your seat. I value my time and was unpleasantly surprised that I had to wait 4hrs for my scheduled fligh bc I didn't have the fee to change to an earlier time"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Flight Attendants!"
Cons: "When flight arrived late, the plane then required maintenance. After boarding, we were told the fuel vehicle was out of fuel. A small fuel truck was then called in, and it failed to operate. The Captain made a decision to deboard due to outside temperature with little air-conditioning...amd mid-deplaning...fueling was complete amd passengers were told to go back to seats. Flight Attendants were amazing throughout this incompetent ground crew ordeal.!!! Captain was Great as well...his effort kept all informed and sought the best possible outcome for his passengers!!!"
Pros: "on time. great flight attendnant"
Pros: "They were courteous and prepared, when they couldn't offer something they gave me options for other things, and seemed genuinely concerned about my experience!"
Cons: "i don't have any real complaints. Economy seating is still economy seating, so those problems didn't go away"
Pros: "The cabin crew serving the main cabin were exceptional. They were efficient, kind and FUN. We were an hour late leaving and 2/3 of the plane was worried about tight connections. They handled it with grace giving each person their departing gate and asking everyone to let a gentleman off with a 10 minute connection. They made the flight memorably enjoyable."
Cons: "Being an hour late isn't ideal and I understand that it wasn't their fault (the plane was late arriving into Denver. Those things happen. They still goto people to Detroit in time to make connections--barely."
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Cons: "No food on a coast to coast flight, outrageous drink prices and a crew that didn't fit in the aisle. Searched at the gate and was sorry I. Am back in America!!!"
Pros: "Friendly staff. They went above and beyond to accommodate me whenni arrived late for boarding."
Pros: "The crew was very nice. The seats were mostly comfortable and having the movies on the headrest is a wonderful idea!"
Cons: "The flight was overbooked and some of us had to check our bags but atleast it was free of charge. They should work on that."
Pros: "Lots of movies available!"
Cons: "One small bag bag of peanuts?!?"
Pros: "Una hora de retraso"
Cons: "Una hora de retraso"
Pros: "The captain and crew did an incredible job with taking care of the passengers. Considering the long, long layover and the mechanical problems the plane was having. The free entertainment, pillow and blanket and a few complementary drinks went a long ways too."
Cons: "Almost missing my flight because of being detained. Not having my luggage at destination."
Pros: "Nothing. Regretted purchasing my flight with Sun Country would have much rather flown Delta. Worse than Spirit airlines."
Cons: "No COVID precautions. Definitely not 6 feet apart procedures. No cleaning nor sanitation done for seats. Delta at least provides hand sanitizer wipes. & has middle seats closed off due to COVID. Hate that they charge for even a carry on. Ridiculous. Should have flown Delta."
Cons: "My ears have never hurt so badly on a flight before."
Pros: "Very comfy, roomy seats. Helpful, welcoming staff. Great take-off and landing—very smooth."
Cons: "It would be nice to have TV’s in the seats for longer flights."
Pros: "On-line entertainment was ok. It would have been better if they could notify you more clearly in advance about how to download the information you need and to let you know that earphones are not provided."
Cons: "Seats were uncomfortable. Flight attendants were not particularly service oriented. For example, when I asked for a glass of water the flight attendant sighed and then got it. So, the result was fine but the manner was not friendly."
Pros: "Crew friendly, enough leg space"
Cons: "Internet access"
Pros: "Left on time arrived a bit early."
Cons: "Very disgusted to learn of the new carry on cost imposed by Sun Country!! Instead of punishing everyone just enforce one reasonable carry on at the gate for those who abuse it by having oversized luggage disguised as a carry on."
Pros: "Crew was excellent"
Cons: "Seats are uncomfortable and small."
Pros: "Price and it was nice that it was a direct flight from DFW to LAS"
Cons: "Seat size, paying for everything including online check-in and picking your own seat, not the friendliest flight attendants, VERY small seating areas."
Cons: "The crew wasn’t as friendly and acted annoyed because some people’s were taking too long to be seated. Instead of reminding them friendly, they were rude and just told everyone to hurry up and sit down."
Pros: "Staff was friendly in a normal and expected way so no complaints there."
Cons: "Sun Country used to be our favorite airline, hands down. Now it is like the rest, nickel and dming for seats, luggage and online check in. When we arrived in MSP, we also had to wait a half hour for the bags to start coming to the carousel. There just isn’t the all around good service we are used to with Sun Country."
Pros: "The flight crew was fine and got us there on schedule."
Cons: "Terrible leg room and seats are like sitting on a bench. Not happy with the person checking us in as claimed we did not sign up for the correct bags but couldn't argue so stiffed us with another fee. Amazed they don't have pay toilets but that may be coming. Except for the return flight already scheduled home I will seek a different company the next time we fly. Looks like the sun is setting on Sun Country compared to what it used to be!"
Pros: "Nothing about this flight went well. We landed in Orlando at 4am. And we’re stuck on the plane for 6 hours."
Cons: "No USB ports to charge devices. No tv. No compliementary food while we waited."
Pros: "Fast and smooth"
Pros: "The crew was really nice"
Cons: "The flight was very bumpy and the landing was horrible."
Pros: "Captain informed us about what was going on with the flight"
Cons: "Had to wait 3:45 hrs for flight as attendant got sick"
Pros: "The price of the tickets were great. They definitely "nickel and dime" but it was expected given they seem to be a budget airline. The crew at the terminal were nice and professional."
Cons: "Every flight was slow in taking off (delays aside). The crew on the plane never smiled and seemed annoyed to be serving us. It was unbearably hot on the flight for some reason and the air wasn't working very well."
Pros: "my neighbor had on a movie that was so violent. the images are still in my head. it was silent but the gloom of black and white and the killing was very disturbing. Please no violence, there is enough in the world."
Pros: "Clean plane. Plenty of leg room."
Pros: "The level of speed and efficiency. Good customer service."
Cons: "No TVs."
Pros: "Nice stewardesses - very polite and helpful"
Cons: "When I checked in online the day before, I was only given seats that I had to pay an additional charge! I had already paid for my tickets when I booked the flight. This is ridiculous to check in and be expected to pay an additional charge just to get a seat! No snacks unless you pay for them - also ridiculous."
Pros: "Efficient boarding"
Pros: "friendly staff"
Cons: "bottom seat cushion super hard and uncomfortable"
Pros: "Lots of leg room, friendly staff, trouble-free flight."
Cons: "Nothing that I can think of."
Pros: "Service was good."
Cons: "No drop down tv's or free small snacks."
Cons: "Cabin was about 85 degrees the entire flight"
Pros: "The crew"
Cons: "Just say I'm never getting on that plane again. ill pay more next time .just switch crew to Any plane I ride"
Cons: "Lots of turbulence on the way up and the way down -- would have appreciated the pilot giving some notice about this... helps to calm the nerves a little."
Pros: "Flew down Tuesday and back Wednesday - all flights were on time and everything went smooth."
Cons: "absolutely zero complaints!"
Cons: "2 hour wait to get luggage checked because of really bad employees and no water till an hour into the flight. You should really make water available to customers that ask"
Pros: "The flight was late and the staff were not polite."
Pros: "I made it to my destination on time. Also we took off relatively on time as well."
Cons: "Everything else. Remove "first class" this is an inexpensive airline. The removal would make the seating arrangement better for the rest of the plane. Also update your planes."
Pros: "It was a smooth check in and the flight times were accurate.This flight had less passengers so we had more room in between passengers."
Pros: "Boarding, seat room, personnel were all great. Our first flight with Sun Country but would definitely recommend and use again!"
Cons: "See above"
Pros: "Price of tickets"
Cons: "Smells on the plant"
Cons: "Seat was uncomfortable and too close to restrooms."
Pros: "Staff was great"
Cons: "Luggage did appear for 20 minutest"
Cons: "No food - not even snacks."
Pros: "Friendly and attentive flight attendants and a very clean and well functioning aircraft! Thank you!"
Cons: "Wish that the seats would recline more than they do."
Pros: "clean plane and legroom good, esp. for tall person."
Cons: "On return flight, gates changed without any announcement. About 1/2 hour before return flight boarded they announced there would be no bathrooms on flight available. This would have been prohibitive for me flying that flight. Situation was rectified and they got two bathrooms working but it caused a great deal of undue stress. Is flying without facilities even legal?"
Pros: "Friendly staff"
Cons: "Food options were poor"
Pros: "Liked that it was non stop and crew was very nice &friendly"
Cons: "Was cramped"
Pros: "It was all excellent"
Pros: "Staff was good and accommodating and kept us informed."
Cons: "We had a four hour delay in JFK. Delay caused by equipment issue. There was no effort to do any service recovery. No meal ticket, not a complimentary sandwich on the plane, nothing. Landing was unnerving as plane had to do go around for what pilot suggested as an aircraft on runway (pilot terminology for poor approach)."
Pros: "Pleasant attendants"
Cons: "We paid for upgrade on seats and priority boarding, but we boarded as usual and had regular seats with no leg room. Our flight to Vegas was worse than the trip home. The attendants on the flight to Vegas were very poor, no smiles or pleasantries at all."
Pros: "This flight was very uncomfortable. The seat was extremely lumpy and I was unable to sit still. I kept trying different positions, but to no avail. The crew did not come around with as much water as my previous flight. This plane was older and did not have any entertainment, for a 5+ hour flight. Disappointing."
Pros: "Not over crowded. Nice crew."
Cons: "Cold on the plane. No blankets available."
Left 40 mins late; we were fine on our connection but many on our flight were not.
Pros: "The crew member who is close to my seat did not even offer to help with my luggage which was very unprofessional."
Cons: "The crew members needs to be helpful, and customer service to their passengers!"
Cons: "Everything. Major delay, lost my vacation time"
Cons: "Flight was delayed, so missed connection."
Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Cons: "Check in was terrible. Took an hour waiting in line"
Cons: "Crew could have been nicer and everything could have been on time"
Cons: "If American Airlines didn’t delay 10 minutes so you miss your connecting flight twice within 1 trip"
Pros: "Very friendly crew, my flights were on time, good selection of movies. That's about it."
Cons: "Their Basic fare should be renamed "Bare-sic" – you have to pay for almost anything. Food choices can be better. I guess they can pay the Munich airport to get better treatment and not having to bus their passengers around."
Pros: "Comfortable seating. Friendly staff."
Cons: "The communication on the actual flight could have been better. The flight from Houston to Charlotte was not very informative as in weather conditions, traffic, or the time in which we landed was not gone over."
Cons: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Pros: "Much better the typical American cattle class. Qantas actually served real food. Cabin was spacious."
Cons: "Multiple delayed flights leading to short connection time. Despite meeting stated time, denied entry and surprises that my ticket was changed with no effort to correct said error at the gate despite adequate time prior to take off."
Cons: "Crew was very rude and the inflight food and entertainment was horrible. Food wasn’t edible and my tv didn’t work"
Pros: "Everything worked out great."
Pros: "Easy boarding, smooth takeoff"
Cons: "The loud child behind me kicking my seat and yelling"
Cons: "This was a connecting flight, and I arrived at the gate from American Airlines flight 2656 in plenty of time to make the connection. However 15 minutes after arriving at my designated gate it was announced that American Airline flight 4874 would be delayed for 15 minutes for maintenance, which was fine, I want the plane I am flying in to be in perfect working order. So the departure time went from 2:32 to 3:00, then it went from 3:00 to 4:01. Next, it was announced that there had been a gate change. Once we all arrived and the passengers had deplaned and it was announced we could board it was closing in on 4:30. Now once we were on the plane we sat for one and a half hours with no food or water. Finally, they announced that the flight attendant would be coming around with water which was poured from bottles into cups and cookies or pretzels, what, did the plane crash on a deserted island and I not know it? After more sitting, we finally took off, I arrived at my destination 4 hours later than planned. I think this could have been handled more efficiently, and with more aplomb than the standard "we apologize", that does nothing for me and my trip went from 1 hour to 4 with me finally arriving at the Roanoke airport at 6:45."
Pros: "Late takoff"
Cons: "Late takeoff"
Pros: "Was able to sleep"
Pros: "Very little"
Cons: "Gotta fly from HOU to DFW to get anywhere ... Delays, running from gate to gate .. meanwhile AA staff and gate agents are always scowling and never helpful. In general, flying is expensive and sucks."
Pros: "I decided to travel First Class from Houston TX and that was the greatest choice I ever made. IAH requires travelers to arrive 2-3 hrs early due to traffic or weather conditions. I checked in at 2 pm and waited for my 5 pm boarding call. First class was amazing! I stored my belongings without any issues. I sipped wine and dined on pasta and watched the movie Father Figures with Owen Wilson and Ed Helms. The stewardess was polite and friendly. The food was enjoyable and the passengers were friendly. The bathroom as also immaculate, I was impressed."
Cons: "No complaints!"
Pros: "Everything was fine except..."
Cons: "The directions don’t work to connect to in flight entertainment."
Cons: "Airplane very uncomfortable!spacevery reduce to obtain more seating capacity they forgot customer comfort"
Cons: "Comfort of plane!"
Pros: "the fly was on time"
Cons: "I don't like central seats"
Pros: "Flight attendants were nice trip was uneventful."
Cons: "There were 2 flights going to Roanoke at almost the same time. The other one was delayed by a lot; ours by a little. But personnel DIDN'T TELL US WHAT WAS GOING ON. We were all standing around wondering what was happening.It's the NOT KNOWING that is so horrible. We could tell from the screen that it was delayed, but it was clear the flight would leave much later than the screen said, but they wouldn't tell us anything!"
Cons: "Delayed. We were unable to change the flight to sit together. Staff not very helpful"
Cons: "Personnel; lack of customer service"
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "My flight was cancelled and caused me to miss another connecting flight to get to my destination, and now need to purchase new tickets."
Pros: "Good pilot...smooth landing."
Cons: "snacks and lack of in-flight entertainment."
Cons: "Late and delayed arrival. No seed assign until I was at the gate"
Cons: "Delay No direction help for the gate Bad seats"
Cons: "They lost our baggage and communication was terrible"
Cons: "1.5 hours late leaving"
Pros: "Easy to book. Reasonable price. 10/10 would book again."
Pros: "Very nice flight attedent on board and flight was very smooth."
Pros: "Free beverage"
Cons: "Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again.Was told I couldn't get on earlier flight because I hate checked a bag. That bag ended up on earlier flight and sat in Rochester for 5 hours. Was delayed due to "maintenance" and the inability to find flight attendant. Ended up changing gates and then forgotten for 45 minutes before manager asked someone if we were headed to Rochester. Once aboard second plane waited for another 45 minutes for fuel. Never flying American again."
Pros: "I sat next to my wife"
Cons: "Paying extra for seating"
Cons: "I feel as though I should receive some kind of courtesy credit for the poor condition of the plane, friendliness of the staff, efficiency of the staff, and finally for being 3 hours late because failure to adequately fuel the plane. I was skipped for receiving refreshments, the plane had interior panels falling off. The second flight didn't have enough fuel for a 40 minute flight. The pilot told us that we were delayed for rain for 10 minutes but we did not have enough fuel to circle around. As a result we came back to Philadelphia. I missed a graduation party as a result. I had a poor experience. The flight attendants did not greet me on entrance or exit."
Pros: "A two hour ride on an airplane without having to drive."
Cons: "The seats are extremely uncomfortable on this pane."
Pros: "The flight was excellent and the price was right"
Cons: "No complaints"
Cons: "Airplane temperature was freezing"
Pros: "Never made it."
Cons: "I eventually got to San Francisco. I missed my flight to Lihue and had to stay in the airport all night."
Pros: "The crew were super! Extremely attentive and always gracious."
Pros: "Everyone was nice, boarding was smooth, and we even landed early. Great flight."
Cons: "Nothing was bad about the trip really. Crew did a fine job."
Cons: "They skipped me for drinks"
Cons: "Got to Edmonton way late after a lot of flight changes and rederecting due to missed connection in Huston"
Pros: "Everything was fine and normal except the crew."
Cons: "My flight was a later one in the evening but all the crew showed was that they were ready to go home."
Cons: "Zero entertainment. Too cramped"
Cons: "My email is not linked to my phone, so I got no warning notices of two gate changes waiting for my connecting flight home. I waited at the original gate (C39) from arrival time (2:30 pm) til boarding time (5:40 pm). When I saw no change to my destination, I checked the United App to find that the gate had been changed C33). Rushing to C33 I found another flight boarding at that location with one United Representative who could not stop to answer questions. Seeing two unoccupied Representatives at the next gate (C32), I asked if they could help me with the confusion, they said I should check with gate C33 - which I told them that she was too busy with other passengers. I searched for a Departure Board and discovered that gate C33 was still the gate, but "aircraft maintenance" had delayed the flight until after 8:20. After having to check my carry-on because of lack of space in the overheads, my departure from the airport was further delayed another 30 minutes. Upon returning home and checking my email, I found notifications of two different gate changes (C33 & C44). Announcements should have been made at both gate C39 about the changing of the gate and at C33 explaining the problem. The captain's lame excuse about air conditioning and Phoenix's hot weather was lame to say the least."
Cons: "Another passenger was extremely rude to me. Causing me to have to move seats mid flight. Crew did not try to resolve the issue with the man behind me and put me in a worse seat. Horrible."
Pros: "Flight was smooth, attendants were great."
Cons: "I was so uncomfortable in my tiny seat. They are small and awful."
Cons: "Short flight, so no food or entertainment."
Pros: "It was a short flight, less than an hour, but the crew was great."
Pros: "Plane size"
Cons: "Pilot driving way to fast"
Cons: "Plane was delayed.. Rude customers"
Cons: "Seats are not very comfortable. Food selection is not very good.."
Pros: "Friendly staff"
Cons: "Too cold"
Pros: "The view of the sun set"
Pros: "Flight left on time, landed early and the staff were excellent."
Cons: "The entertainment options were limited with no TVs provided and wifi only for portion of flight, and the seats did recline very much."
Cons: "Not enough or any choice of food but that is ok asyou really do not need it unless you have not planned well, so it is partly my fault that I felt the shortage of food!"
Cons: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight."
Pros: "Attendants were great"
Cons: "Needle point lady sitting next to me used more room than I'd would've liked. The upgrade wasn't much of an upgrade, guess I'll have to see what aircraft I'm on before I pay the extra for little comfort."
Cons: "I didn't like the 2 hour delay"
Pros: "Ordered the Protein Box, it was ok.. crew members nice."
Cons: "The Smell on the flight was unacceptable, I was sitting about a couple rows across the middle bathroom, and it smelled horrible, I had never had an experience like this on any other flight, I fly United many times a year, and this had me really uncomfortable for almost 5 hours, since the flight was delayed almost 1.5 hours while we sat onboard the aircraft at the gate, that had me miss dinner plans too in San Francisco as well. I really hope they can fix that, For the good of the passengers, felt like I was going to be nauseous all the time, and I'm really not someone that complains or takes time to review badly."
Pros: "Best united flight I've been on in a very long time!"
Cons: "That the flight was delayed."
Cons: "Having to pay for entertainment."
Pros: "The flight was on time and our luggage arrived on time."
Cons: "There's not much attention to friendliness any longer. The stewardess isn't any longer interested in making you feel welcomed. Seats are now so cramed together that you can barely lower your tray unless of course you want to pay an extra $100."
Pros: "The crew we're very friendly and professional. They took the time to fix the plane instead of flying a plane that needed maintenance"
Cons: "My flight out of Houston was five hours late because of maintenance. This caused me to miss my connection. The rebooked connection was 5 hours after we landed and still my luggage did not make it. The rescheduled flight was supposed to arrive just after midnight, but because of lost luggage, I didn't get out of the airport until 2 am and missed my ride."
Cons: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Pros: "priority boarding; screen size of monitor"
Cons: "seat width (too narrow)"
Cons: "Flight attendant was really not very nice at all. I felt like I was in trouble for even taking the flight. 'Move your feet. Bags have to be moved under seat. I need to see your seat belts.' She was curt, unfriendly & really made me upset with her bad attitude. Maybe she was having a bad day but I paid good hard earned money for my trip. I at least deserved courteousy & mutual respect."
Pros: "The flight attendant was one of the best ever - super sweet, funny, and accomodating. Also, the pilot nailed a super sweet landing at the end."
Cons: "Everything else. The only redeeming feature of the flight experience was the great flight attendant onboard and the fact that we actually landed at my destination. The coffee maker onboard had been broken for a long time and the airline couldn't be bothered to fix it. If I were the flight crew, I would have gone on strike. No leg (or arm) room on the express jet really punctuated a 34 hour itinerary with a sour note. I could barely walk off the plane in the end. Less comfortable than a cheap rental truck for the same amount of time. I likely won't fly again with United. I'd almost rather walk next time to be completely honest. At least it would be healthier!"
Pros: "Zero leg room! That actually was surprising as most other airlines have a lot more legroom. In flight entertainment was also lacking. Doesn't make sense to pay $7.99 for a 2.5hr flight. A lot of other airlines offer some sort of complimentary in flight entertainment. Also the luggage didn't start coming out for at least 30 mins of waiting at baggage claim. Not the worst experience I've had flying but far from being a good experience. It probably isn't worth flying united unless it's 1st class. But even they had to wait 30+mins for luggage!"
Pros: "Nice new comfortable seats"
Pros: "Price and being on time."
Pros: "I loved how helpful and kind the staff was. There was an issue with seating and they sorted it out in a quick and professional manner."
Cons: "The seats were uncomfortable when sitting for long periods and the seatbelts could have been a little bigger."
Cons: "I cannot boo up to wifi so was unable to enjoy any entertainment."
Pros: "The crew was friendly"
Pros: "guess that the only thing I liked is that there was no problem during the flight."
Cons: "When we landed un Houston it took forever to get off the plane. It was unclear where to get my luggage. I had to leave it to pass through TSA to run and try to catch my flight from Houston to Chicago. When I arrived at my gate I got there just in time because they were starting to board the plane. I was uconfortable sitting between two men. I traveled alone. When we landed in Chicago, took forever to get to the gate so we can get off the plane. There was no entertainment, at least for me. My phone was way low in battery and ai couldn't watch anything."
Cons: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Pros: "The only thing I have to say that is positive is that it was relatively easy to change my flight date and time in the United app once my original flight had been cancelled. The app was the only thing that helped me understand what was going on during the constant time and gait changes throughout the day."
Cons: "This airline is terrible. First we were told that the flight would be delayed 1 hour and 40 minutes. We were supposed to leave at 2139 from IAH to PHX. They changed the departure to 2309 due to "mechanical failure" of one of the aircrafts. We were told a plane was coming and that we were just waiting for another flight to Albuquerque that was delayed before us to leave the gait. Long after that first delayed flight left passengers for PHX were delayed 3 more times which ended in the final tenative departure time being 0145. We were told at 0115 to sit tight and wait because the plane was now here but the crew was still in route. Shortly after this promise, the crew showed up and everything seemed to be ready for us to board. Another 30 minutes went by and they announced that the flight was cancelled. United airlines had used up over 4 hours of changing gaits and times only to end up cancelling the entire flight. They did not offer any explanation for this nor were they the least sympathetic to the travelers who have all paid to be on that flight. The customer service was disgraceful and did not offer any type of help on reimbursement, hotel, cabs, or compensation for this."
Pros: "Had an entire row for myself. Flight was quick and comfortable. Staff was helpful and friendly."
Cons: "The crew did not seem to enjoy their jobs and can the seats get any more uncomfortable? It really is okay to put some padding in the seat cushions. Is it really necessary to charge for the movies?"
Pros: "It was good to be in Houston for a brief moment!!"
Cons: "We waited an extra hour waiting for another passengers I got to Monterrey Mexico all late"
Pros: "Great service very professional."
Cons: "The snacks were a little strange."
Pros: "Plane was an Airbus, not a 737-8max"
Cons: "Boarding was a zoo and not on time (there or back)"
Pros: "The flight was cheap!"
Cons: "The flight was cheap... Meaning you even have to pay for a drink. They didn't even offer water and in the winter it is incredibly dry. I also almost paid 50 dollars for a carry-on that I was entitled to. Luckily I called to confirm that I've personal item is included."
Pros: "Clean and comfortable seats"
Cons: "help but i had to pay to change my flight during Harvey. I paid double because of it. second time they did it free of charge, it should have been free of charge my ticket was 157, it bacame 300+. seats dont recline. tough for your back."
Pros: "Everyone was so nice, from the sweet girl who checked our bags in Houston to all the flight attendants on the plane."
Cons: "The girl in Houston could've used some help"
Cons: "Extra charge for carry on bag"
Pros: "On time friendly crew great price"
Cons: "No recline on seats poor room for legs"
Pros: "The crew was nice."
Cons: "The airline charges for carry-on bag!"
Pros: "That we didn't crash"
Cons: "Everything else: 1+ hr delay for boarding with Frontier employees at Houston gate insensitive to our worries;they didn't bother to let people know what is going on,time frame,etc; they were just killing the time and joking with each other When arriving on SFO, there were 2 or 3 plains ahead of us at the gate,plane full with infants crying at that late hour trapped on the plane,crew not kind or thoughtful to go around give some hot tea or water or,or..nothing. BTW, only something like 2oz of water is complimentary,a lousy cup of coffee or tea is $2.99 ! Luggage was another stroke causing situation when in top of the history of this flight,the belt bringing the luggage to the baggage claim area...broke and luggage had to be loaded manually..We all learned about the cause of the delay after about 45-50 min of just waiting ,abandoned,with nobody to tell us what is going on.!"
Pros: "Inexpensive, nothing i didnt need."
Cons: "Bag policing could probably happen ahead of time?"
Cons: "the aircraft had maintenance issue and we were 21/2 hours late on arrival and did not know about price of carry on which was 45 dollars each way"
Cons: "The seats are barely glorified lawn chairs, and the crew was extremely insensitive to the fact that the flight took off over 5 hours late and while most people were trying to sleep, they were loud, kept the lights on and were uapologetic that the flight was so ridiculously late. There were children and infants on that flight with exhausted parents who had to take off at 2am instead of 8:50pm. It was awful. Plus you have to pay for a carry on? Ridiculous. I never want to fly Frontier again."
Pros: "Nice staff, just oblivious to everyone sleeping at 2am while they carried on and on with their chatty gossip."
Cons: "Baggage took almost an hour to arrive on both legs of my trip. We were delayed in SFO but due to a long planned maintenance there. Airline could have prepared better. No early boarding with my two year old, but only after all the elite and a whole zone 1 of people. Seats have big gaps that allow things to fall and people sneezing on you from behind. Loud crew with obnoxious lights on during a very delayed flight that became a red eye. Why pay more for seats near the loud crew who doesn't take in the fact that we're all tired. You want to sell food? Choose better items. My $3.99 coffee could at least have more than a powder non-dairy creamer. Flight price is so deceiving when you charge for everything on top of it, including where I sit. Lame, awful, corporate money grubbing mentality. I'll stick with southwest (I later learned they had had fewer options for once because they actually considered that a runway was closed)."
Pros: "Flight was on time"
Cons: "Seats don't recline and are very uncomfortable."
Pros: "Staff was very friendly and efficient."
Cons: "Food options were awful, especially for what they charge for food."
Pros: "Not trying to be hurtful, but not much. The people sitting next to me were nice. The temperature was fine. Nice takeoff, flight, and landing. The seating in the terminal was comfortable."
Cons: "The boarding was completely disorganized. The crew unprofessional. I overheard one crew member say to another "What is it with these Denver weirdos?". Then they complained about work and passengers the rest of the trip. I was in the front row and they must've assumed I couldn't hear them. I could. I know you're trying to reduce fares and making it an more a la cart experience, but $2.99 for a can of soda? Having to avoid the pile of ice that was dumped by the flight crew into the bathroom sink when i washed my hands wasn't very pleasant. The chairs are still incredibly uncomfortable, even in my "stretch" seating assignment ($35 poorly spent on my part). This trip made me rethink the cost benefit of taking Frontier. Flying United or American may be worth the extra money. And that's coming from someone on a tight budget. I used to enjoy flying Frontier and love taking a plane in general. I surely didn't this time."
Pros: "Absolutely nothing the flight never took off and I never mad it to my destination."
Cons: "Everything this is the worst flying experience I've ever had in my entire life I will never fly frontier again"
Cons: "We were charged for a seat on top of the ticket price, our carry on luggage, as well as drinks and snacks on the plane. If I'd known of all of the extra fees I wouldn't have chosen fronteir. Now I know, and won't choose it again."
Pros: "Flight attendants were nice."
Cons: "Flight was late, Boarding procedure was not efficient it would help if they seated by seat letter when I boarded I was in seat f by the window but the other two seats were already occupied and they had to get up to let me in this happened numerous times for everyone on the plan causing a long boarding time. Plane had some off issues I think with the fuel pumps or the hydraulics there was a really annoying sound for the entire flight. No wifi Not enough leg room"
Pros: "Plane was clean. Baggage came out on carousel promptly."
Cons: "Flight attendants were rude and condescending, not typically what I've found when flying frontier. I'm not sure if they were having a bad day or what, but all three needed a serious attitude adjustment. The flight was delayed but no details as to why it was delayed were given which would be helpful. There is no entertainment on frontiers flights and there is no option to purchase wifi to make the journey more comfortable."
Pros: "The crew and neatness"
Pros: "Liked that it was cheap and that it got me to my destination."
Cons: "The flight was significantly late (both of my Frontier flights were), the seats had no padding, the tray-tables were half-sized so that you couldn't put a laptop on them. I would not recommend Frontier to anyone unless they absolutely cannot afford another airline. There are affordable airlines that do cheap flights well. This is not one of them."
Pros: "That I arrived home safely."
Cons: "You have to pay for a carry on, no complimentary snacks, flight was delayed an hour"
Pros: "The crew was nice and did a great job."
Cons: "We were delayed on both flights by over an hour. The flight from Denver to Houston was delayed 2 and a half hours and I didn't feel we were adequately informed about when we would finally be taking off. Once we boarded the plane, we were delayed an extra half hour waiting on paperwork. All around it was a frustrating experience."
Cons: "My flight was cancelled."
Pros: "Comfortable seats, newer plane, airy feel to cabin."
Cons: "Baggage policy is by far the most cryptic & restrictive of any national carrier... And ever heard of paying to reserve a seat?"
Cons: "Additional fee for many things and I had to pay multiple time for each fee"
Pros: "Crew were friendly"
Cons: "Airport gave wrong information, display showed gate A30 instead of the correct A11, mistake cannot just be attributed to airport but also to the airline for miscommunicating with the airport. Chairs were uncomfortable. But it was a cheap flight so understandable."
Pros: "Getting off the plane"
Cons: "- Seats are uncomfortable - My seat was dirty even after we waited for the plane to be cleaned - Seats can't recline - Tray table is a joke. Barely big enough to hold an iPhone - They charge you to pick a seat. If you want aisle or middle be prepared to pay. - They charge to bring bags on board - They charge for food - They charge for drinks, even soda or juice - They pretty much charge for everything - I will do everything I can to avoid this airline in the future"
Cons: "I was surprised to be charged for a small carry on bag for $40.00. I found the passenger next to me was not charged for the same exact bag."
Cons: "The carry-on fee was a surprise. Although I can understand the need to restrict what is carried on because people try to avoid check baggage fee, but a carry on fee is ridiculous."
Cons: "airlines have become so cheap! it is sad to see, uncomfortable seats that do not recline and charging even for carry-on bags. frontier used to be my favorite airline because the seats were comfy and the staff was nice and there were free cookies! it felt like i was not being nickeled-and-dimed for everything. now is a different story. would not take frontier again :("
Pros: "Not much to like about being late, choppy air and a terrible flight crew"
Cons: "It was a surprise to me that now even carry on luggage is charged. Please make that clear up front -- before purchase"
Pros: "N/A Jose Sanchez 305-763-6132"
Pros: "We arrived safely."
Cons: "Seats uncomfortable. check in terminals went down."
Cons: "Flight was delayed due to SF weather. But it's the price gouging and lack of entertainment or wifi that really grinded my gears."
Pros: "The crew was exceptionally helpful on both segments."
Cons: "The seats were not comfy at all- no reclining whatsoever and had to prepay for every bag."
Pros: "It was cheap. Overhead compartments were quite roomy."
Cons: "It was probably the most uncomfortable flight I have ever had the misfortune of experiencing. The seats were like wooden benches and didn't recline. The tray is only half the size of the standard. I'm pretty sure it's going to take a few sessions with a chiropractor to fix the abuse to my spine."
Cons: "We were at the Houston airport almost 3 hours before flight time, but no one was at the ticket counter. 45 minutes later the ticket agent arrived then told (not asked) us to move aside so they could check in passengers on an earlier flight. I completely understand the earlier flight thing, but common courtesy goes a long way! The gate agent was quite curt in his attempts to board people by boarding groups. The flight crew was tired, bored and just doing a job. Frontier will not be at the top of the list for future flights."
Pros: "The seating is extremely restrictive. The seats no longer recline. Seating arrangement is a charge item. Carry on bags are a charge item. In flight beverages and food items are charge items. The air in the planes is low quality."
Cons: "The stewards(ess) are bitchy because they are trying to manage very unhappy passengers. They constantly spout warnings to shut up, sit down and do exactly as they say or you will be taken off the airplane in irons by an air marshal. There is no comfort or piece of mind on a Frontier plane."
Cons: "The price of beverages/food."
Pros: "The crew on the way back from Denver were funny and kind and extremely helpful. The flight itself was fine."
Cons: "The prices for the trip. I wish I were explained that I would have so many different prices added on to the trip price. Carry-On price, seat price, Checked bag price (why are they different prices?). Only complimentary drink is water. The trip is more ideal for a weekend trip where all you need is a backpack that can fit under the seat. Then the pricing wouldn't be so bad."
Pros: "Tickets where excellent price since We did not check bags or carry ons. Airline was on time both ways and service was good."
Cons: "You have to pay for beverages but you can fix that buying those before boarding."
Cons: "The flight attendant complaining about it being a 9 hour day . Slouching Over seats seemed to be dreading the day."
Pros: "The crew was fine."
Cons: "First, I was not made aware that checking a bag, selecting a seat, and carrying on a bag would each be extra charges on top of the ticket price. If I had known that, I would have used a different airline, because the prices were relatively similar after all of the added costs. Secondly, the actual plane ride was incredibly uncomfortable. The seats on these airplanes do not recline (which is frustrating for a 3.5 - 4 hour flight), drinks or snacks are not free, and most of the other passengers were rude and difficult. I would not recommend this airline for any flights longer than 1.5 hours."
Cons: "I'm homeless and they made me throw away my belongings instead of checking my baggage"
Pros: "The cabin crew was very nice and engaging. The airplane was brand new, only three weeks old. This is a no frills airline that nickel and dimes you on everything though, from seating to carry-on bags. A minimum of $16 to as much as $50 just to select a seat that you have already paid for?!? And $40 for a carry-on bag. Several people were pulled out of the boarding line because they had not paid for backpacks that Frontier considers a carry-on bag."
Pros: "The crew and ticket price are the only positive things I can think of."
Cons: "You have to pay ridiculous prices for just about everything. If water wasn't necessary for basic survival they probably would've charged at least 1 dollar per ounce. You can't recline and leg room is scarce."