Very Friendly and attentive
I reserved an aisle seat. My print out showed seat 32D. Then when I got my ticket they had put me in a middle seat.
Last minute tickets bought at an affordable price. Crew was extra friendly and worked well together. They allowed us to switch seats and rewarded the gentleman who switched seats. Because they went above and beyond to provide great customer service, I will definitely book with Alaska Airlines again. Thank you!
Annoying older couple could not sit still. Was not able to sleep
They did not get my food order & the snacks were lame. But flight was fine
The obvious, the seats are too small. Great flight and nice staff. It was nice to be informed what was happening during the whole experience.
Outstanding and cheerful crew service in 1st, Was addressed by name, not by seat number or "hey you". Impressive.
The whole cabin smelled like a bathroom, like a vague smell of vomit and poop. Having back issues so seat was uncomfortable. Crew were very pleasant however. Lot of turbulence too that made me fear for my life, don’t normally get so anxious on planes
The complete lack of a refund when I had to cancel.
Alaska Airlines has the worst entertainment options! Their Wi-Fi doesn't work and their planes never have in-seat screens for viewing convenience.
For a cross country flight, airline should at least offer 1 meal.
Flight and Alaska Airlines in general were great! Such kind staff. Kayak on the otherhand was BAD. Awful even! An error on their site forced me to have to find extra lodging for my trip and their representative was dismissive and rude when I tried to let them know about it.
Agent at check in was exceptionally friendly, professional, and helpful. Flight, overall, was comfortable and very fast. It’s hard to do cross-country flights, but if all flights were like this one, it would be much more enjoyable!
Not much to recommend on this flight from Seattle to Boston. No inseat entertainment like other airlines. If you don't buy food, you get a package of cookies and then an inedible "savory snack." Not a lot of info provided from flight attendants or cockpit. will be avoiding Alaska Airlines in the future when possible.
NA - Flight was excellent. No improvements needed. Couldn't have asked for a better experience. Thank you!
Helpful with the situation we had with payment for my dog allowed me to travel waving the fee because of complications with the system
They canceled my flight and keep me waiting in line many days. Now they haven’t called back
Korean short ribs were served! Delicious! Excellent alternate choices as well. Ribs were initially sold out and then i checked back and they were available again. Free, included with my ticket.
Alaska is always my favorite airline to fly with but the WiFi did not work which was disappointing.
Pros: "I slept. It was amazing. They fed me cheese."
Cons: "The plane was amazingly cramped."
Pros: "We left on time and arrived early with a smooth landing"
Pros: "Crew very professional. Flight went smooth from start to finish. Traveling East the winds got us in almost an hour early."
Pros: "Flight time just over 4 hours! Great service."
Pros: "Friendly crew"
Cons: "Seat hard to move"
Pros: "Great movie and entertainment selection!"
Cons: "The plane was really cold at night. I wish they could offer economy blankets and pillows"
Cons: "We sat on the runway for 45 minutes"
Pros: "Great attitude of crew. Very pleasant and attentive. Made the best of their way to take care of everything"
Cons: "Might want to look into refurbishment of the aircraft at some point soon. Lots of thing S worn out or not working"
Pros: "Had my bags in an incredible 10 minutes"
Pros: "Lots of room for bags and legs. The outlet is easy to reach. And there are 3 bathrooms."
Pros: "Nice big aircraft for a comfortable flight."
Cons: "No complaints!"
Pros: "The staff was courteous. They had free drinks. They gate checked out luggage for free."
Cons: "They only had cookies and drinks on a 6 hour flight."
Cons: "Late departure (and arrival) Apparent equipment issue."
Pros: "3 seats each side of isle. Too cramped for comfort"
Pros: "Good food"
Cons: "Row 32 - way too cramped for a 6 hour flight. I'm a small person too!"
Pros: "The flight departure was prompt, and it was a very smooth flight overall! We got in earlier than expected as well."
Pros: "ALWAYS ON TIME"
Cons: "I couldn't sleep ... too cramped."
Pros: "Left on time arrived early. No drama!"
Cons: "Sitting waiting to unload"
Cons: "Mix up when we landed - had to sit on the tarmac for about half hour before a a slot opened up to park the plane."
Pros: "Gate bag check for free, load from the back, on time, good hot food choice, plenty of beverages, polite crew, electric outlets"
Cons: "Couldn't read or send email without $$"
Pros: "Fairly pleasant other than things listed below."
Cons: "Seats couldn't recline and had little leg room, no complimentary entertainment, no complimentary food."
Pros: "All flights were on time"
Cons: "Seat assignments differed from what i had requested. Boarding process was very slow. Seats in planes were very cramped. No entertainment. No snacks other than basic beverage offering. Felt like a cattle car."
Pros: "On time boarding, on time departure, frequent updates by captain during flight."
Cons: "No "back of seat" TV's. You were given the option to rent a tablrt for the flight but even when doing that, they reclaim it 30-45 minutes before the end of the flight. On a cross-country, non-stop long flight it would be nice to have the TV's at all seats. Also, with the rented tablet, I was unable to track where we were or follow our progress (as we can with the in-seat TV's). Lastly, on a long-flight, they should have been better stocked. During their second trip to offer food for purchase they were sold out of many items - very limited options at that point."
This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
We were delayed an hour because of fueling and catering. On a late flight with 4 children that was a nuisance.
The flight attendants were happy!
Flight attendants are so overworked so when I see the their frowning faces barking orders at us I just try to be sympathetic but really, the days of happy flying seem gone.
Brian the flight attendant was rude and completely unprofessional
The terminal on my ticket was different than the gate number. We went through security and had to take a 15 min shuttle to a different terminal. Why not just go through security there? There were also no attendants at the gate to discuss seat assignments. My husband and I didn’t have seats together. Try on board crew was great, but the airport experience was lacking.
Pros: "Good organization, good hygiene, polite crew."
Cons: "Proper communication"
Pros: "Nice plane, good service and pilots, great landing - no issues at all."
Pros: "Flight crew was very friendly and helpful. The drink package for comfort trip was fantastic and worth it."
Cons: "There was zero entertainment inflight and logging onto Wi-Fi was very difficult. I would rather have had free Wi-Fi and a screen to watch movies/games on rather than or in addition to the drinks."
Pros: "Delta One product is among the best in domestic US."
Cons: "Let passengers know that Delta One has a special check in area."
Cons: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Pros: "Everythg was perfect"
Cons: "Have some headset so people can watch movies in the plane"
Pros: "Good seating, great food, good service."
Pros: "Really nice flight crew who braved the storm to get us home when everyone else was getting cancelled."
Pros: "Everyone was great!"
Pros: "Nicer plane"
Cons: "One stewardess almonds mowed me down with cart"
Cons: "Wheelchair shortage on arrival, although I had one reserved. Waited for a while then walked. Not ideal. Very long wait for bus to rental car center."
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "Everything was really great"
Cons: "I can’t no say anything bad"
Cons: "Really rough landing"
Cons: "Double booking and payment of flight. Dropped flight bookings. Not a good trip"
Pros: "No delay and friendly crew!"
Cons: "Not much leg room and the coffee was horrific."
Pros: "Quick boarding"
Cons: "Flight was delayed with no explanation."
Pros: "Awesome customer service"
Cons: "No complaints"
Pros: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
Cons: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
Cons: "Seat did not recline."
Pros: "Crew was friendly enough, but not overly."
Cons: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Pros: "Me atendieron muy bien , tuve un excelente viaje"
Pros: "great flight , on time, great service"
Pros: "It left and arrived on time"
Cons: "They didn’t have wine in such a long flight"
Pros: "Even though we were in the very back row, we did not experience a foul smell from the restrooms. This was a very nice relief. It is bad enough that the seats don't recline and there is no window in the very back row but prior experience with the added nausea of foul restroom order has been a serious insult to injury. In this case there was really minimal odor. Also since we are traveling as a family we are very happy that we were seated together. We have experienced the past that sometimes our seats will be fragmented and that creates major challenges when you are traveling with young children. However on this particular flight the ride was rough during both takeoff and landing, a lot of side to side shimmy. Also the cabin pressure varied quite a bit during landing causing all the kids to complain about some discomfort in their ears."
Pros: "Happy to get an earlier flight - and was put in ComfortPlus"
Cons: "Small plane, no entertainment (movies, music)"
Pros: "Flight attendant Gillian Awesome. Crew was fun and made my kids first flight great."
Pros: "Courteous crew and smooth flight"
Cons: "Haven't made it yet... still on standby in later flight"
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "Crew was top notch as usual."
Cons: "Entertainment screens were tiny. Smaller than a galaxy note screen. Need major upgrades"
Pros: "Efficient hop to Boston"
Pros: "Modern plane from ATL to BOS. On board games were a fun distraction."
Pros: "Plenty of entertainment options Frequent meals and snacks Attentive service from flight crew"
Cons: "Boarding process was slower than anticipated One of our bags did not make it"
Pros: "The crew were nice"
Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight"
Pros: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Pros: "Lots of seat space even in economy, I felt very comfortable and not cramped on my flight. Food was decent and flight attendants were very attentive. My flight was kind of an outlier experience as someone on my flight fell very ill and needed immediate medical attention. The KLM employees on board did a very good job of taking care of the situation and making sure everyone else on board still had a calm flight experience."
Cons: "My connecting flight was scheduled too close to my landing time."
Pros: "Everything about my trip was exceptional!"
Pros: "The steward was super friendly."
Pros: "That I took off and landed safely."
Cons: "The attitude of the employees."
Pros: "Great short flight"
Cons: "Since we were in one of the last groups to board, there was no room for our carry on and had to be checked. Yet there are people in the previous classes who have two carry on bags and both are checked. There needs to be a penalty for this."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "Did not experience food or entertainment"
Pros: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Cons: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Cons: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Pros: "Great crew again, basic aircraft but comfortable economy seats."
Pros: "Boarded well but held for late connecting passengers, which is fine with me."
Cons: "Crew less than pleasant it seemed."
Pros: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Cons: "Everything was great."
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "No problems. Everything was smooth"
Cons: "Took 35 min to move from the gate with everyone buckled in."
Pros: "One was great and one was not helpful and was condescending"
Cons: "Have to pay for WiFi"
Cons: "No entertainment, nor food"
Cons: "They misplaced my luggage and it did not arrive in Boston"
Cons: "Lack of food and drink. Crew lackadaisical."
Pros: "Overall easy navigation."
Cons: "More signs for terminal to terminal navigation."
Pros: "I actually got to sit by my sweetie. Perfection."
Pros: "We had plenty of space. Wine, beer and food was tasty and complimentary. Mark, our flight attendant, was very friendly and learned our kids names."
Cons: "Great flight!"
Pros: "Gate flight updates"
Cons: "No information on luggage even though they knew luggage was not received in London They could have sent me an update instead of having me wait at carousel for 1:30 hours waiting for my bag to show up"
Pros: "Staff was polite and friendly. It was a great experience!"
Pros: "Im very upset with the flight"
Cons: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Pros: "Crew was great, boarding was efficient"
Cons: "The planes are very old, for a transatlantic flight to have monitors showing one movie in the middle of the plane is ridiculous. Even my 2 hours Delta flight had personalized screens and entertainment on demand. Really disappointing especially on return as we flew 8 hours during daytime"
Pros: "It was a good flight back to DC."
Pros: "The entertainment was updated and refreshing."
Cons: "Snacks was only pretzel"
Pros: "Everyone operated fast and professional"
Pros: "Ok flight"
Cons: "Not iberia"
Cons: "We were downgraded from Main Cabin Extra rows 7 and 8 to row 30. We were told that we will get refund automatically. However, we received nothing. Getting a refund back is now becomes a very complicated process with zero transparency. Main Cabin Extra is kind of a scam. We bought it specifically for an extra leg room. However, on the flight from PHX to BOS, all seats in the economy class have the same leg room. The agent explicitly told us that on this plane all seats are the same. So, they offer product they do not have and collect money. Sounds like a scam to me."
Pros: "It did not crash"
Cons: "Delays, baggage loss, how the Airline dealt with both."
Cons: "The seat was extremely comfortable."
Pros: "- It was on time"
Cons: "- No food although I was entitled to free snack with my status - Service was inexistant - Premium seat (front row) thanks to my One World status but no space for my legs at all - it would have been better in a normal seat"
Cons: "Allowed me to take earlier flight"
Pros: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Pros: "Even though flight was full, everything just flowed - no issues."
Cons: "Video was for cabin and not by seat"
Cons: "Served drink as they prepped for landing"
Pros: "Quick, easy, great crew"
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Cons: "Delayed for 30 mins due to traffic going in to Boston."
Pros: "The actual attendants on board were perfunctory but had zero urgency or understanding that we had been delayed or notified we'd be so delayed. Appeared there was zero communcation between the gate staff and actual crew. So much was so 'typical Miami' which is just a sad way any travel experience should be described. I expect more from the largest global airline especially when I just listened to several interviews from the CEO who appeared to pride himself to be accurate in being the best to serve his patrons."
Pros: "I loved the new planes. Absolutely amazing"
Cons: "The boarding crew was extremely rude. But the flight crew was very nice. And the food was subpar."
Pros: "Very comfortable flight. All I did was sleep and watch movies, it was great."
Was three hours late and they charge for a glass of water.
The plane was less than half full. It was nice to have my row and the row in front of me to myself. Glad I didn’t pay for a seat.
Nonstop flight you can’t beat it for the price!
No frills airline. Aircraft are clean and staff friendly.
With everyone flying out of Mesa nearly all at the same time, it’s shocking that you all can get everyone on board on time. Your staff there does a great deal with very little. To a person, the rest of your staff, as we were boarding and on board were excellent, friendly, helpful.
Worst plane ride ever. So uncomfortable and it ran late was just not a great company for us
Cons: "Wish we had arrived on time we are an hour and a half late"
Pros: "The direct flight is amazing. The status updates were great. The crew was super friendly."
Cons: "Not much, it was great. No more masks for vaccinated people would be awesome."
Pros: "Direct flight"
Cons: "Online check in, we’re charged for everything, EVERYTHING. For that I’ll take a connection next time"
Pros: "Frustrated with one of the crew members because I was told my bag was too big. This is ridiculous because it was the same one I got on with and the plane was about half full."
Cons: "Him not worrying about my bag."
Pros: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Cons: "All around terrible Airline. Canceled our flight at the last minute, all the while telling us they had it under control and were going to fly. Made us sleep in the airport all night, re check in, bags and all at 4 AM, without any compensation at all. Don't fly this Airline."
Pros: "Flight was on time"
Pros: "The plane was super clean, no fear of COVID-19."
Cons: "Bag fees are a little high"
Pros: "Plenty of legroom"
Cons: "Flight delayed due to plane problems."
Pros: "Crew was very friendly."
Cons: "No complaints."
Cons: "Pathetic rationale for delay"
Cons: "They charge $50 for a carry on bag!!!"
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "Allegiant is a Budget airline. Good fares and great service. Nonstop service to less traveled destinations"
Cons: "Nothing for the price."
Pros: "Arrived safely"
Cons: "Almost two hours late."
Pros: "Quick direct flight that wasn't packed"
Cons: "The woman that checked my bag kept calling me "sir" and after I corrected her a second time she rolled her eyes and said "oh, I don't even look up" I am not a man. For Pete's sake pay attention."
Cons: "They would not refund the charge for a carry on I made in error. I did not have a carry on. Would not give me info as to where I could take my complaint so I guess I took it here. The guy at the desk was HORRIBLE"
Pros: "The crew was great. We left on time and arrived on time."
Cons: "I wish water was free. That is the only thing I don't like. I understand it's a cheap airline so everything cost extra, which is fine. But come on, water should be free."
Pros: "The price of the ticket"
Cons: "Maybe to add WiFi"
Cons: "flight delayed 3 times didn’t leave until 11pm 3 hours late last delay because pilot was late. didn’t get home until 3am."
Pros: "That we made it once we were in the air"
Cons: "The 3 hour delay that should have been announced but we had to get alerts on line not from the airline but Kayak"
Pros: "The pilot landed smooth."
Cons: "We were boarded and waiting on the stuffy hot plane with no air. The seats were so small and tight and then we had to get off the plane and take all of our belongings and waited another 3 hours to get back on the plane after they had told us something was wrong with the plane. It was a horrible experience. And we received nothing for the inconvenience when I had to cancel my work day so I had no compensation and lost clients because of cancelling last minute on them."
Pros: "Passengers were fun"
Cons: "Need entertainment"
Pros: "direct flight"
Cons: "EVERYTHING is extra payment, even a small carry-on; water $2!!!; seating is extremely cramped"
Pros: "Overall very helpful and friendly crew, good flying e perience"
Cons: "Boarding is unorganized and takes extra time for everyone.....not exactly sure why it took so long. Don’t know if other airlines have better systems?"
Pros: "Nonstop on time and as expected"
Pros: "Snacks were good but we had to pay for them."
Pros: "Great price. Direct route. Friendly gate staff and flight crew. On time (actually early) departure and arrival."
Cons: "Flip side of departing early is they closed boarding over 30 minutes before scheduled departure (nearly missed flight)."
Pros: "Last week I flew to Florida on this airline. I quickly wrote a stellar review because the flight crew was sincere, nice and kind. Apparently, that is against policy and on this flight there was no hint of that nice attitude. No frills, no courtesy, just transportation."
Cons: "Did not purchase any food and there was no entertainment offered"
Pros: "More room in seats. Low prices Nice staff."
Cons: "NO DRINKS!! not even water is complementary!! NO SNACKS!! Not even pretzels!! WOW! You have to pay for your carry ons. You have to pay for your checked bag ($50!) You are only allowed 40# in your checked in without an additional fee."
Pros: "On time"
Cons: "Boarding outside in the pouring rain!!!"
Pros: "The crew and pilot"
Pros: "I am handicapped and was given the best possible service"
Pros: "The stewardess was great on trip up there and back!"
Cons: "Little bit bumpy ride in some spots"
Cons: "Arrival in Ft Lauderdale... Bags took an hour to get to carrousel. Never were posted on the information. Flight were, as expected, uncomfortable."
Pros: "Everything was super easy with Allegiant. This was our second time flying with this airline, and even though you feel like you get nickeled and dimed to death, the overall price is still much lower than any other airline. The plane was clean and the crew, both ways were awesome and in-tune with their passengers. Don't be fooled by the pricing, this is really an outstanding airline, we will fly again with Allegiant!"
Pros: "The price"
Pros: "I didn't like anything about them"
Cons: "They made me pay 100 dollars for two bags that would of fit under the seat"
Pros: "Excellent direct flight at good price"
Cons: "Flight 339 not listed on TV monitors at Boise airport"
CSR WAS VERY RUDE AND UNPROFESSIONAL, I WILL NEVER FLY FRONTIER EVER AGAIN
I think that everything could have been better. The woman who checked me in at the airport was awful. She did everything to make us miss the flight. She answered with unwillingness, already mentioning that l couldn’t board because of 2 minutes, and we were in the check-in line for more than 5 minutes. She only solved the problem after we started asking several questions about about her reason for not releasing the boarding pass to us. We had a very stressful boarding.
The trip late more than 1 hour and gate change. The trip with reasonable price but everything is so poor. And they try to make extra money for anything
I liked that the flight was non stop, but there was a lack of amenities to enjoy during the 3 hours of flight. The food and beverages were not complimentary which is fine, but some of the snack revenue/ profit could go towards expanding the seats by 2-3 inches or an option for in flight movies.
The flight attendant was late and we boarded an hour later than we were scheduled.
Pros: "Execution of the boarding/ exiting process"
Cons: "A little more space"
Pros: "Hair plane was very clean"
Cons: "Most uncomfortable seats I’ve experienced. Booo Frontier. Additionally no one from Frontier present an hour before boarding 2/3 of flight were waiting in line. Unless flight an hour or less - No frontier for me - seats were torture."
Pros: "The crew was extremely great. They were super friendly and attentive. The pilot let me step inside the cockpit and discuss everything. I’m a future pilot and this made my day. I plan to fly Frontier once again!!"
Cons: "More food options and WiFi !"
Cons: "More options for Food (snaks and drinks)"
Pros: "Captain was informative but not too talkative. Left on time and arrived 20 min early"
Cons: "It was a 6 pm take off and the only food available for purchase was a “snack pack”. A tiny piece of beef jerky with crackers, cheese, and 10 Chocolate covered blueberries for $6.00. Made the mistake of not eating before and was silly to be expecting more from a discount airline I guess."
Pros: "Literally nothing"
Cons: "Being on time, not charging for seat assignments, not charging for carryons, not charging for food, having power source at the seat."
Cons: "All went well, I think thAt on flight 3 hours or more beverages and a snack should be free."
Cons: "Stuck on tarmac for 40 min after landing Then waited another hour for luggage to be delivered. If you’re going to force us to check bags the. Please ensure the system is working at the airport!!"
Cons: "The doors closed before the time it said on my tickets and the frontier app. Therefore I missed it."
Pros: "I liked that our flight was a little ahead of schedule."
Cons: "More comfortable, wider seats that recline. In-flight entertainment. Free drink/snack"
Pros: "I like that the plane was on time departure from Ontario in arrival and also on departure from Orlando to Ontario"
Cons: "Some type of entertainment on the plane"
Pros: "Initially the price seemed great"
Cons: "There was no free checked bag option so myself and 2 kids each had to pay $50 eaxh way costing me $300 extra. I could have got better flights from United for the extra $300"
Pros: "Speedy flight arrived ahead of schedule"
Cons: "How can I rate food and entertainment when there wasnt any. This was a frontier flight......"
Cons: "No power outlets, seats didn't recline and were very hard and close together. Arm rests were hard and hurt my arms. Floor was filthy and so were the bathrooms."
Cons: "A lot of turbulence...snacks were over priced but that's to be expected"
Cons: "Was uninformed that a carry on would cost me an additional $60. Will have to keep that in mind while booking from now on- if I get a fare for $60 more not with frontier I will be more likely to buy it."
Pros: "Pilot made of almost an hour of the delayed flight."
Cons: "Seats not very comfortable and did not recline. Plane was hot and stuffy on boarding."
Cons: "Staff was very rude and not willing to help me when I had questions about printing my boarding pass on the kiosks. They were not welcoming or friendly and were going back and forth i front of me to see who would help me. Very unhappy"
Cons: "Staff was unpleasant. Uncomfortable seats."
Pros: "getting off the plane"
Cons: "one crew member (aft steward) was a little tyrant. I was waiting for a seating error/confusion to be resolved and he kept harping to get out of the aisle and take my seat (which was occupied). He then closed all the overheads when we were half boarded - making new arrivals scrambling for storage. Also, all the hidden fees!! I paid 1 1/2 times my airfare in more fees. I'll fly another airline before choosing you again. I have flown over 500,000 miles in the past 20 years and this was the worst."
Cons: "Flight randomly getting cancel after hours of delaying"
Cons: "Smooshed banana at my feet."
Cons: "Charged for carry on OR checked baggage. Was not stated when ticket purchased."
Pros: "On time"
Cons: "Very bad seats"
Pros: "The overall service in Tampa and on the aircraft was great."
Cons: "When we arrived, arrived early (which was great news since this was a late flight) but then we had to wait for over an hour for our bags to arrive at baggage claim! Totally ridiculous."
Cons: "Very uncomfortable"
Cons: "chaos, boarded flight late, had to get off again, no communication, signage had wrong cities, 8 baggage handlers walked off the day before & nothing had been done to make up for shortages so we paid for it. flight was hours late, didnt arrive to destination til after 2 in the morn. unacceptible, no customer service. wont fly frontier again"
Pros: "You have issues with your arrival, over hour delay just to get into the gate while staring at it."
Cons: "Waste of time. You need to fix your staffing levels."
Cons: "Our flight was late, but the board and the frontier employee working at the time kept insisting it was on time (even when it was past our departure time and we hadn't even loaded yet). Very frustrating, as this meant I couldn't update my family about what time to expect me. Seats we EXTRA close together. I'm only 5'4" and I was cramped. My normal sized backpack didn't fit under the seat in front of me even..."
Pros: "The crew was polite and time. Conscious"
Cons: "Well there was nothing I really dislike."
Cons: "One of the stewardesses did not stop talking the whole flight. So loud I that I could not hear what the pilot was saying EVERYTIME he or another steward spoke... Horrible"
Pros: "Nothing. If I could say that I liked something, it would be that I liked that my flight wasn't any longer than it was."
Cons: "Both planes (departure and returning) were old, dirty, and I have sat in more comfortable metal folding chairs than the chairs on these planes. Frontier charges for everything. They charge for seats that recline, charge outrageously for reclining seats with a ting bit more leg room, their beverage service is not free, only water is not charged. No snacks either. Luggage that is considered carry on at any other airline is charged at $60 at the gate and the flight attendants pander and really push passengers to apply for their credit card. Horrible all the way around and we will NEVER fly Frontier again. Ever."
Cons: "First of I got double charged for my bags second flight delayed for no reason n seats are extremely uncomfortable we arrived n we stuck in the airport for 30 mins no reason bags took an entire hr so I just left my bag"
Pros: "I liked the price although you may as well add $50-$60 to each purchase."
Cons: "Seats did not recline in the slightest for a 5+ hour trip. They charged for anything and everything except a cub of luke warm water."
Pros: "Great fare! Cheapest ticket out there. It was cramped but for the price I can del with it."
Pros: "The crew was nice."
Cons: "The flight was over and hour delayed. And frontier has gone out of their way to make the shears more uncomfortable For a tall person. Not much room for my legs, and no head rest when you are taller. I will do what I need in the future to avoid frontier all together."
Cons: "Too small"
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "My wife required assistance as she had a broken hip a few months back. The crew were great in helping me with our carry-on bags and getting my wife seated."
Cons: "There wasn't anything to not like."
Pros: "cheap fair and direct to Philly"
Cons: "The flight was delayed over an hour b/c they didn't have enough baggage handlers working."
Cons: "I haven't flown with frontier for several years and didn't realize they had changed their airline. They now charge for everything. Any seat selection is extra, a carry on bag is extra. I thought when I bought the flight I was getting a deal but after everything is added in it was $80 more. They have totally dropped their plans so they can fit more people as well. None of their seats recline and they are all rock hard. I have flown in more comfortable military aircraft."