Pros: "That i was able to watch movies, snacks were provided and water"
Cons: "Nothing really!"
Pros: "Very nice people and helpful. Good attitude"
Cons: "Board was a bit disorganized and took much longer than I am used to even on full planes"
Cons: "Just hate the super smaller seats and the reduced spaces everywhere"
Pros: "The crew was amazing, the seats were super comfortable, entertainment was great, lots of movies to choose from. Also they handed out a lot of great snacks"
Cons: "The delay was totally unexpected and frustrating particularly when no bad weather around!"
Pros: "The crew was great."
Cons: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Pros: "The crew was so nice especially the man who came to thank me for keeping my body out of the way of those who were serving and those using the bathroom. My husband an I were in the last row. He offered me a free drink, which I didn’t accept but I felt so good."
Pros: "The crew was amazing. My seat was comfortable."
Cons: "The plane was delayed. It arrived over 25 minutes after it was originally scheduled to."
Pros: "While biased since I was in First class, everything was enjoyable and as expected of a first class experience. The free Wi-Fi on this flight made it extra special- can’t wait until its standard on all flights!!"
Cons: "Only real complaint is that Delta doesn’t seem to restrict size of bags taken as carry on and the time wasted but some trying to squeeze their obviously oversized bags into overhead compartments is painful."
Cons: "Passengers should have the option to ask for additional snacks."
Cons: "The flight itself was adequate. Very barebones but not meets basic expectations. Not too much turbulence, smooth sailing once we got into the air. The flight was 3hours delayed due to inclement weather but I was extremely happy that Kayak emailed me to tell me that it was in fact delayed."
Cons: "There is no TV and no music options. Also, they said they provided free Wi-Fi but it was unavailable during my flight."
Pros: "Overall the experience was ok. The planes were clean. and the crew was nice and helpful."
Cons: "Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin."
Pros: "I arrived alive."
Cons: "No tvs at all, narrow aisles, and my bag was lost somewhere between the east and west coasts. Pretty unapologetic, and very little information about recourse. Not a great way to end the trip."
Cons: "The lady checking me in said I could pay $40.00 for carry on or $25.00 to check my carry on luggage. This did not happen in SFO. The upper bins were somewhat empty and the plane wasn’t full. I don’t understand why it was different on my way home. Since I had to check my carry on, I missed the airporter by five minutes and had to wait over an hour."
Pros: "Quick entry. One flight attendant was very friendly."
Cons: "First class upgrade was suspect. Seats were all visibly torn. Very busy ailes to bathrooms for first class. One flight attendant was a bit rude. Other attendant was very nice. But didn’t feel upgrade was at all worth the money. Also had to try three times online and twice in person for upgrade."
Pros: "I liked that SY fly new Boing 737-700. Good and safe airplanes. Speedy check-in and bording. Pilots and flight crew were very nice. Good Service."
Cons: "I booked through a 3rd party and needed to change departure time - not good. I thought SY could help but I needed to go back the party I initially booked with - not very customer friendly. Will book directly with SY from now on."
Pros: "Getting home"
Cons: "Limited flights and the charge for carry-on bay (Big Rip)"
Pros: "The overall flight was fine. No frills in flight at a no frills price."
Cons: "The seats are terribly uncomfortable."
Pros: "We didn't crash, and we weren't delayed too much"
Cons: "The flight attendants seemed to skip us regularly on there service runs, they weren't overly friendly. Food selection wasntgood, but that's probably my fault for not bring my own."
Web site and app most difficult to access. Tel number not accessible. No answer at any time of day.
Cons: "The seats were the most uncomfortable seats I've ever dealt with on a flight."
Pros: "Boarding was fast. We arrived early."
Cons: "It was too cold & they kept turning on the lights (it was a late night flight)."
Pros: "There was nothing outstanding really"
Cons: "It’s a low cost airline, so expectations are very low. Plane was very dirty because it just keeps on hopping back and forth without any cleaning service it seems"
Pros: "When you land at Concord you are right near the parking lot!!!"
Pros: "The crew was courteous and helpful; plane was clean; flight was on time; no problems"
Cons: "on time flight. Accurate info on app. Correct seat assignments"
Pros: "Our trip to Knoxville was great- no complaints. A/c cool— flight on time."
Cons: "Trip back to FLL air was not working well. Plane dirty as well."
Cons: "This was the first flight if the day and the plane floors were fithly. It look as though they have not been vacuumed in a few days!!!"
Cons: "The seats were a bit cramped but I suppose most are these days"
From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!
Pros: "super uncortable. everytime AA is shrinking their seats. wifi wasnt working and u have to pay"
Pros: "Amazing"
Cons: "More room I pay for main cabin It feels it was just the regular"
Cons: "The flight attendants were very polite. Both of us are blind, and they told us the information we needed – how far away is the nearest exit row. Otherwise they treated us like everyone else!"
Pros: "I was able to finish a movie I started on a different flight and found an additional enjoyable movie to watch."
Cons: "The airplane was uncomfortably hot. The flight attendant apologized and said it would cool off at cruising altitude. It never cooled off. The flight was full and very crowded. I was in the last boarding group even though my seat was in row 17. They required me to check my carryon due to space."
Pros: "The crew was great! The ride was smooth and the plane looked brand new!"
Pros: "Crew was nice"
Cons: "No tvs that was a major let down as i was traveling with 2 kids i was really not happy about that my 6 year old just wantex to watch something and kept asking every 2 minutes if we were there yet... so please some tvs on those plains would greatly appreciated."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"