Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Ross, the flight attendant. Won't fly another w his working it.
Pros: "The crew was amazing."
Pros: "Efficient and sanitary"
Cons: "The most courteous staff - on ground, in air, and at destination!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "Delta crews are very friendly and helpful. Seats are 'good' on the E175 plane - better than the cramped CRJ200 on some other short flights. We boarded early, left a little early and arrived early. Nothing to complain about, except maybe a crying baby behind me, but that's not Delta's fault. :)"
Pros: "Delta treats people like friends. That’s all it takes to be successful. Delays are easy, mechanicals are easy. Great friendly team."
Pros: "Amazing Crew and had a real airplane to ilm for a change!"
Pros: "Despite boarding late, and sitting on the tarmac for half an hour since we missed our take off time, and having to move passengers around to balance the weight on the plane, we made it home alive."
Cons: "We landed over half an hour late. Flight attendants needed to move passengers to balance the weight on the small plane, and asked for "volunteers." When there were none, the FA stood in the aisle and said we just weren't going to take off if nobody volunteered. They should have just MOVED people."
Pros: "Crew was so friendly and helpful!"
Cons: "My suitcase arrived damaged."
Pros: "Fast and efficient"
Pros: "The check in counter personnel was VERY UNHELPFUL. I was running late to previous Delta flight baggage delay. The counter person would not let me check in even though I still had good 45 mins before take off. AND THE PLANE WAS DELAYED BY 40 MINUTES ANYWAY! I never made the flight, had to take train."
Cons: "The entire Delta customer service was a nightmare. Delayed flights, literally lying supervisor who escalated a dispute, absurdly poor service. ASSISTING A PASSENGER WITH A TRANSFER TO ANOTHER DELTA FLIGHT AFTER THE FIRST ONE WAS DELAYED IS "NOT A GUARANTEED SERVICE". Seriously, it is basic courtesy!"
Pros: "Better than spirit"
Pros: "Attendant was friendly and efficient."
Cons: "No beverages or snacks."
Pros: "Crew was very pleasant"
Cons: "Old airplane. Everything was worn out and stained. Entertainment system is ancient. Economy seats are so small you can barely get in and out."
Pros: "Crew was friendly"
Cons: "Allow one free bag check in on transatlantic flights"
Pros: "The boarding was very quick"
Pros: "On time"
Cons: "Cramped not much leg room"
Pros: "Nice ride, entertainment available and arriving a little early was a plus."
Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."
Cons: "Rude stewardesses; I was traveling with 3 children onanovernight flight. I just wanted the simplest things- blankets and headphones for them. I cannot believe that an overnight flight wouldn’t be stocked with pillows and blankets. We froze al the way across the Pacific."
Pros: "Snacks, cleanliness and crew"
Pros: "I liked that the plane wasn’t full which was a surprise."
Cons: "Last leg of the flight as usual we had some plane on it’s last legs with entertainment equipment from the 90’s and that’s being generous. My iPhone 7Plus is only a little smaller than the screen they would have you watch for five hours. Also the plane was old and noisy and seats were not really comfortable. But this is par for the course flying to Hawaii for some reason, no matter the carrier. Hawaiian Airlines is usually better but that’s to be expected."
Pros: "Seats were spacious"
Cons: "No entertainment, snacks were bad and plane was old."
Pros: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Pros: "The flight was good, Boarding was smooth and fast"
Cons: "I asked one of the crew members to help me to get a better seat as I was very tired and wanted to sleep better during the flight and he didnt pay attention to me. I realized there were emthy seats available during the flight"
Pros: "The crew was very warm and friendly."
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
Cons: "They were very dishonest about everything. We need to be there in Australia on Monday morning for very important event but reached Australia Monday night 8PM. Virgin Australia contatcted out their flight from SJC to LAX through Delta and Delta cancelled flights becaue no-show of Pilot to operate the plan. What a Joke???? We asked them to put us through another carrier to LAX for connecting flight they refused.Very very BAD. It was a big miss for us.. never again Delta/Virgin Australia.............."
Pros: "The temp"
Cons: "It was too hot."
Pros: "Fast and very friendly staff."
Cons: "Although I understand the needed delay, it would have been nice to have been served ice water in the hot cabin, instead of a small cup of tepid water."
Pros: "My aisle seat on the first flight"
Cons: "No entertainment"
Pros: "It wasn’t bad or good."
Cons: "Flight was delayed over 2 hrs, as a result, I missed my connection, had to stay overnight at a hotel"
Pros: "everything on schedule; courteous staff and great pilots"
Cons: "everything was very ordinary so cannot complain"
Pros: "Everything went very smoothly, I didn't eat anything but the snacks are fine. I don't think there is any "entertainment" unless you pay for it but that's okay."
Pros: "Overall this was a great flight. The entertainment system wasn't always working, but I was reading and its a short flight, so I didn't really care."
Pros: "Boarding, food, drinks"
Cons: "Seats (not much reclining, I felt them uncomfortable)"
Pros: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
Pros: "Flight was the best we sat right behind first class so it wasn't a long wait to deplane. In flight entertainment was great to with a wide selection of movies to watch"
Cons: "Nothing was bad about the flight sorry"
Pros: "Plane was on time, flight attendants were very pleasant. The plane was very nice and clean. Kudos to Delta"
Cons: "Everything was great."
Pros: "Movies- pro staff"
Pros: "at least, i got to Haiti"
Cons: "delays + long flight."
Pros: "Nothing as we could not take the flight."
Cons: "Allowing the option to change your ticket date, but failing all debit and credit cards payments offered, actually means that they are not allowing flight changes due to COVID related issues like they say they do. We had to book new tickets with another airline to get home."
Cons: "I needed to change my ticket and Kayak had another agency issue the ticket. Kayak does not change tickets and the third party and the airline said only Kayak could make the change. Having to purchase a whole new ticket from the airline, save the money and frustration and avoid Kayak and just book directly with the airline. The ticket would have and should have been changed with no fees. $325 lesson learned."
Pros: "the crew was really nice! there is not enough space for legs!"
Cons: "if they could not charge extra for the checking bags!"
Pros: "Crew was nice"
Cons: "I could have been allowed to take an earlier flight and you could offer complimentary beverages"
Pros: "Crew was great. Seat was great."
Cons: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
Pros: "The pilots were polite and arrived early at destination."
Cons: "Could provide a menu card, like every other airline. Instead of listing every single option to everyone on the plane. And maybe use bigger cups that hold more than 3-4 ounces?? Especially when the airport takes away peoples liquids (see below). Ridiculous. Not necessarily with flight, more with Lima airport “security” - they took away ALL bottled liquids more than 3 oz. AT THE GATE. Even bottled water purchased 20 feet from the gate. And they couldn’t explain why. Just got a bunch of shrugs. Why take sealed water purchased at their own airport away before an international 8+ hour flight???"
Pros: "nothing, it was awful"
Cons: "4 hour delay for no reason, no vouchers for food or anything."
Cons: "The flight was delayed and caused all sorts of problems and headaches. Had to book a new final destination and didn't even make it to my original final destination."
Cons: "Not to overbook the flight"
Pros: "Crew was friendly"
Cons: "No leg room even for the seats we paid extra"
Pros: "the crew was realy great and everything was very good."
Cons: "Better food"
Pros: "On time."
Cons: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
Pros: "Food great"
Cons: "Everything exelente"
Pros: "Crew was polite and efficient. Ground staff helpful in rescheduling flights"
Cons: "One of the flights out of three should have been on time. None were. One was cancelled. Two were delayed."
Pros: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Cons: "the process of boarding no annoucement of gate change"
Pros: "The flight attendants were nice"
Cons: "The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again."
Pros: "The people that work there were so kind! Very pleasant, I love the service! Everyone has a smile and make sure the customers were comfortable and save!"
Cons: "I like everything. No complain!"
Cons: "They made a mistake at the check in counter and gave my wife someone else’s boarding pass which was for a different flight. As we tried to board the flight, the woman at the gate told us it was the wrong flight and wouldn’t let her on. I showed her our reservation and she refused to help. She kept pushing back and told me the other flight arrives at the same time which wasn’t true. It was an hour later. She had no interest in helping us resolve this issue until I had To get assertive and threaten to file a complaint. I boarded the flight and the flight attendants questioned us why Y wasn’t on the flight. I told them she was stopped. After lots of back and forth the woman at the gate realized the mistake. Y boarded the flight. We didn’t receive an apology for the horrendous treatment of a customer. At this point we had nowhere to store carryon."
Cons: "Apparently you need to be at the airport 2hrs before your flight leaves otherwise you cant print your ticket and have to wait in a 1-2hr line to have them tell you you have now missed your flight and charge you $30USD to change to another flight. When it only takes literally 3min to get through security and to the gates. not sure why they couldn't give us our tickets when we were then an hr early. Then they said we were at gate 5. We went and waited there. About 20min before departure we noticed the flight info had changed and wasnt ours. No announcement. Nothing. We had to run upstairs to our new gate and barely made that flight. Extremely dissatisfied with customer service and lack of communication. Basically a company looking to get money wherever they can at the expense of foreign travelers."
Pros: "Flight was on time crew was friendly and professional"
Cons: "Seat pitch was very tight, more like a budget airline, but the flight was short so OK"
Pros: "The food improved a lot"
Cons: "They used to have great airplanes when it was LAN now the airplane was very old uncortable and the touchscreen barely worked. I used to like a lot LAN but now their quality is very bad. Also I traveled with my 3 year old son and they gave us separated seats. And I asked if we can have better seats for the next fly and they refuse because they supposed to be full but I notice close to me was a empty row and someone noticed that and move to it. They could made the things a little more easy with a mom with a toddler. They used to be more considered"
Cons: "The fact that Kayak never wrote down my email. So when they cancels my flights I never got notice until I was about to leave for the airport."
Cons: "Plane was 6.5 hours late taking off. I missed a meeting in Cusco because overall I arrived 8 hours past my scheduled arrival time."
Pros: "I would fly Latam again, good service and I saved a lot of money"
Cons: "Would like a lil bit more legroom"
Cons: "Poor service. Not too friendly crew. I normally fly American but being myself Chilean, I thought I'd give Latam a chance but was disappointed. I was travelling with my daughter and 2 yr old grandaughter and felt that they didn't give us any special attention in regards to baby.I used to be a flight attendant and In my day the standards of service were SO MUCH HIGHER!! I Will not fly Latam next time."
Pros: "Comfortable seats. Good entertainment. Way better than any US airline."
Cons: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Pros: "Solid crew, clean planes, safe pilots. Exceptional staff support at LATAM check-in at LAX."
Cons: "I arrived 3 hours early to my flight, which I had been notified that morning of a 2hr delay. Fortunately the woman who checked me in realized there was 1 seat available on the last flight that would get me to Lima in time for my connection flight (departing same time as my flight pre-delay). She personally got me to the front of the line, and ran with me just about to the gate, where I caught a shuttle to the plane. If she hadn't done so, and if I hadn't checked in so early, I would have been forced to stay in Lima 24hrs, despite buying a rightful seat and having reservations in Buenos Aires. It is appalling and unacceptable that y'all continue to overbook flights, causing incredible trouble, inconvenience and potential harm to your customers. For a service that costs so much, the only acceptable delays are weather and mechanically related. if it hadn't been for amazing staff immediately, I would've been furiously waiting in a city I didn't need or want to be in. Customer service will continue to grow your business or impede it negatively-- how y'all act is up to you. I appreciate how well I was taken care of by several kind individuals."
Pros: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Cons: "Standing too long before boarding at 2am!"
Pros: "The entertainment was good. The crew was very friendly and helpful throughout the flight."
Cons: "The coach seats were unreasonably small. I have never been on an airline with such small coach seats. There was virtually no leg room. For this reason alone, I don't think I would fly LATAM again for a long distance flight. It was too uncomfortable."
Pros: "I enjoyed the customer appreciation the crew showed, at all times. Catered my vegetarian diet and their food was exceptional!"
Cons: "Had minor technical problems with my headphones. However, my flight was not crowded and was able to use the empty seat next to mine to watch a movie."
Cons: "Flight was cancelled. Main leg of flight which was to take me to Lima from the United States in the first place, was cancelled. Refund should have occurred, yet still charged. Please issue refund."
Cons: "I was charged 200 dollars to transport a 400 dollars surfboard. This makes it prohibitive for anyone to travel with our entertainment equipment. It should only qualify as sport equipment for remunerated athletes, not amateurs like me."
Pros: "Despite having a high "Sapphire" status with this One World Partner and being promised "preferente" seats by the airline when I reserved seats months ago, I was unable to view the seats or check in online. Both their App and their online system were down and unavailable. We were never able to view our actual seats online. The "preferred seats" my group on 5 could not have been worse!! We were seated consistently in row 11 or the very last row of the aircraft immediately in front of the lavatory, where the seats do not recline at all and where you hear and smell the bathroom for the entire flight.. There was NO space to breathe in our seats. I have traveled on dozens of airlines and this experience and these seats were the WORST! After this happened once, I specifically asked to insure that it would not happen again and was told that seats on my next flights were good but they were the same horrible seats. Part of our itinerary was on LAN and part was on TAM, who have now combined into 1 airline, but still operate on separate systems. So LAN customer service could not see the seats for TAM flights and vice versa. Their online system reflected a changed time for our return flight from 145pm to 250pm from Rio. We verified it 3 times (even though we could not check in or view our seats because of "technical difficulties" we could see the new departure tie, and the change was confirmed by our Sheraton concierge, but when we arrived to the airport they informed us that we had arrived to late for our 145pm flight! We showed them the app that showed our flight was changed to 250pm and they could not explain the problem. We were delayed 4 hours and arrived too late for dinner in Santiago. The final 4 hour flight at 4am flight from Santiago to Lima was torture. The seat in front was literally 6 inches in front of my face when they reclined and I could not recline. It was absolute TORTURE! Avoid this airline! To add the agony, they have lost my bag and do not know where it is!"
Cons: "HORRIBLE seats with NO space and no Recline as a "preferred" clients. Impossible and inaccurate online App and check in process that was always unavailable. Unfriendly and poor customer service at check in, and inaccurate information (being told that we had good preferred seats, for example) Lost luggage still pending."
Pros: "They took every measure to make sure me and my family had the most comfortable flight possible. I will be sure to fly LatAm again. Thank you so much!"
Pros: "No podría decir que me gustó nada"
Cons: "Mi primera experiencia en Latam no fue nada buena, mi vuelo latam2005 de lima-cusco el día 3/10/16 se retrasó por 2 horas debido a un supuesto mantenimiento de ultima imprevisto, creo que son cosas que deben detectarse antes para hacer un cambio de avión y no hacer al pasajero perder su tiempo...el 2do vuelo de cusco-lima Latam 2020 día 6-10-16 también se retrasó con 1 hora debido a que viajaban demasiadas personas y necesitaban voluntarios para viajar en el próximo vuelo. La verdad no creo volver a viajar con Latam."
Pros: "Flying on a Boing 787 is wonderful. The overall service from Latam is top quality; the crew was welcoming and very attentive. Food could be improved, specially offering vegetarian alternative for all of the food services. The movie selection could be improved (in variety and vintage). Music selection was very good for my taste."
Cons: "I was unable to choose my seats on line in advance, which created a stressful situation when at check-in we found that my wife and I were not seated together. Fortunately for the first leg of the trip (Santiago-Lima) there was an empty seat by her and I took it; and for the second leg (Lima-Los Angeles) the passenger next to her was upgraded on the last minute and left his seat for me. Latam has great service, but must let customers choose their seats or guarantee assigning adjacent seats to passengers traveling together, The process for servicing of the plane during the stop-over in Lima could be improved. I know it is hard to do minor cleaning, tidy-up, and replacement of pillows & blankets while many passengers remain on board, but at least there should be an announcement describing what the passengers are to expect during the stop-over."
Pros: "The staff was friendly and very attentitive. The entertainment is available in a huge selection and works great. It was great that I was able to create my own playlist with as many songs as I liked from their music library, for the duration of my flight. Staff woke me up and asked me if I wanted food in the morning which I thought was nice. On other airlines, Sometimes they just let you sleep and you miss out. Lighting is great for sleeping. Food is OKAY (im a picky eater) with vegetarian options. Provided pillow, blankets,AND HEADPHONES! Headphones are a must have for a long flight so it's great that they provide it. It was my firat flight with Latam and I look forward to flying with them again."
Cons: "I didn't like that latam doesn't offer wifi like some other airlines such as jetblue. Also I would like more interaction from the pilot over the intercom, its more personal and comfortable for passangers. Other than that great airline."
Pros: "The meal offerings given my "special" menu request (vegetarian) was better than expected, portions were of a nice quantity, the food wasn't bland, and in terms of variety they offered a good food selection. The available entertainment catalog (movies, TV shows, etc) was vast, and included recently released films. I also love that LAN offers pillows, blankets (of good, warm material) and headsets. The crew was attentive and helpful. The plane plane was clean, which is expected to be but not always ends up being that way."
Cons: "The plane looked like an older model, which is not a problem itself, the problems were: my seat was missing the cup holder ring (looked like it broke) meaning no place to keep a cup to drink water throughout the flight. The remote for the "t.v."/entertainment system, that is nestled on the side of the seat, wasn't working and the touch screen glitched (it would freeze, or kick me back to the root menu while I was browsing through options) Small technical problems that given the $$ flights cost, one expects them to work properly."
Pros: "The airline was nice and updated, entertainment was great with lots of new movies to watch for free"
Cons: "The boarding process felt like a heads of cattle. We had to walk two miles through 5 wings of the terminal. Once we got there, thought we'd be just on time but ended up waiting in the terminal for 30 extra minutes, then boarded a bus which sat for another 20, then on the plane we sat for at least 30 more minutes. It was not a good experience. The food was also just average with little options to choose from"
Pros: "The crew on this particular flight was friendly and attentive. The food was very good."
Cons: "The plane was not clean at all. Mine and my friend's seatbelts both had chewed gum stuck on them which we had to cover with some plastic wrap to keep it from getting on our clothing. Our tray tables were disgusting. It looked like someone had spilled food all over them and no one ever cleaned it, so we had to clean the tables ourselves."
Cons: "My wife and I had a 3 hour, 15 minute delay because of a hydraulic issue. I understand that this needed to be repaired or checked out. However, it would have been helpful to have received periodic updates from the crew about what was happening. We went for over an hour without knowing what was going to happen while we sat on the plane."
Pros: "I appreciated the fact that the cabin crew worked to seat my husband and I together. There was a bit of shuffling done but they managed to do it without inconveniencing anyone. Thank you!"
Cons: "And it would have been good if more water was on offer. Service was somewhat rushed."
Pros: "I booked my flight in November for a March flight. I booked 2 seats together --window and aisle. I checked my reservation the day before we went to the airport, we foound out that these seats had been given to someone else. How could they give away reserved seats??"
Pros: "Crew did well to make the flight as easy and nice as possible. Blankets and pillow were ready when I arrived."
Cons: "Loud. Lots of kids."
Cons: "I have a very bad experience. The first flight was delayed, so many people including me missed the connecting flight. They kept us till 2AM at the airport and made us take out all our luggage before taking us to a hotel. Then, there was a Flight leaving the same day at noon, but instead of acommodating us there, they made us wait till 11:59 PM for the next flight. They told us that it was a direct flight as it was initially scheduled from Lima to La Paz, but that was not true as we had to stop in Santa Cruz first. To sum up, there was a 28-hour delay in total. I was supposed to get to La Paz on Jan. 28 and ended up arriving on the 29. No explanations were given, but it is clear that they oversold as all flights were full. Avoid this airline if you can."
Pros: "They did not control computer and electronic devices, so I was able to watch a movie ON MY PHONE without having to turn off at all, neither take off or landing."
Cons: "No food - just a Bon-o-Bon. No coffee. Where do you see an airline with no coffee?"
Pros: "Good service"
Cons: "My bag got lost in Lima, and there was plenty of time for the connection."
Cons: "the LAN TAM proudly offers its new inflight entertainment system. However the system is not available yet on most of the flights. In my case it was only available on 2 out of 6 flights. the food continue to be terrible with pasta or chicken as the only options."
Cons: "Leg room was too small, food was awful, no taste. Bathroom smelled even from take off."
Cons: "Mejorar el espacio"
Cons: "The flight attendant didn’t allow me to put my only one personal item I had (with no carry on) to the locker! He allows people from other seats to put their laguagges into my compartment!"
Pros: "The only good thing on that plane was the crew. We where grounded in board for three hours because of a water leak in the kitchen... My seat had a hole were the ashtray used to be filled with garbage, the tray was filthy when I pulled it open, the overhead light didn't work"
Cons: "They lost my luggage and barely made it to connection flight with nobody to help find gate"
Cons: "Neither flight with this airline was remotely on time. We boarded both on time and proceeded to just sit there for an hour without any explanation for the delay"
Cons: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
Cons: "Our flight was overbooked and we were moved to a later flight causing a 7 hour layover and arrived at 2am the following morning."
Pros: "Entire flight crew was friendly and helpful!"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Cons: "The Avianca flight was canceled a month ago, and kayak failed to notify me."
Pros: "The nicest flight crew we experienced"
Cons: "The chairs were tight together"
Cons: "The airport Jorge Chavez in Lima sucks. Don't spend anymore time than you have to there unless you are prepared to spend a ton on food and water. $9 for a large bottle of water!!"
Pros: "the flight was good"
Cons: "the delay, we stay from 12 to 6:30 that the flight finally depart"
Pros: "The attention and services"
Cons: "No snack, and The airline used styrofoam cups which is not environmentally sustainable"
Cons: "Flight was scary as hell. Lights flickering, bells constantly dinging, compartments continually popping open, and exit light flashing."
Pros: "The food was fabulous!"
Pros: "Clean comfortable and on time"
Pros: "I loved the crew on my trip"
Cons: "Nothing everything was grate"
Cons: "We could not get on the plane because you oversold the plane and there were no seats left. We missed our planned tour in Lima and now we have to wait 13 hours to take the next flight. I demand my money back."
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Pros: "Customer service good. Offered food/service quickly."
Cons: "Film selection was subpar, and had no subtitles available. Flight safety information video so unbelievably boring. Flight crew repeated all instructions at least 3 times including video interruptions. What is the point of having in flight entertainment if crew will interrupt said entertainment at least once every 10 min to remind you you are still in turbulent air? Do they honestly think the passengers forgot? We are in the plane too! I understand they have to be careful due to liability but this airline is ridiculous. Believe it or not customers do not like being treated like children. Would not recommend to others or fly this airline again. Also, the lunch was awful even by airline standards. Btw the airline was avianca not AA. kayak must have messed up or they are owned by AA. AA is great and I recommend them wholeheartedly but Avianca is awful. Stay away if you can afford to do so."
Pros: "Everything, the plane was big and comforting, the fly attendants were very courteous and professional. Awesome fly."
Pros: "Seats were very roomy, both in with and legroom. The whole flight experience was good."
Cons: "Headphones on a short-haul flight were used and we're clearly dirty with dust. Drinks on the flight are quite particular. There were people who asked for beer and got a can, others who asked for the same got just half of the can."
Pros: "All was good ..."
Cons: "The dinner alternatives were not available for everyone ... probably because we were sitting close to the last row of seats. That is not acceptable because everyone is paying the same regardless were you are seated."
Pros: "Very nice and easy flight, the crew knew English very well"
Cons: "Everything was delayed, the boarding, the flight, the entrance to the airport when we landed in Liam."
Pros: "Flight was on time. Easy boarding. Smooth flight."
Cons: "In flight entertainment was below expectations"
Pros: "There was a crew member Dario, from Lima to Buenos Aires that was super nice."
Cons: "The ticket was printed as Avianca trans to American Airlines. That was wrong. The ticket was for Avianca and I went to American and I lost a lot of time. Then the line was long and took me for ever to check in"
Cons: "The entertainment system failed, pilot tried to fix it, but he can't."
Cons: "I strongly believe they cancelled our flight due to lack of passengers. The plane was sitting on the runway. I boarded for almost two hours for a flight of only one hour away. They were holding plane to fill with those already scheduled for the next flight?"
Pros: "Immediately after I finished with the check in agent, two men flashed police badges, grabbed my bags, and took me to a sketchy back room upstairs and absolutely tore apart my bags. While my bags were being searched they peppered me with questions. It lasted about 20 minutes and it was extraordinaryly stressful because they didn't seem to care if I was going to miss my flight. Normally, i wouldn't blame the airline for this, but another lady who was similarly harassed said that when she asked someone they said that if you're traveling alone and booked online, you got flagged for this extra screening. (A young German man was also dragged to the back room... we were all very non-Andean looking). That is ridiculous criteria to prevent anything- terrorism or drug smuggling! I would think the airline/police could come up with better criteria. Also, there was no drug sniffing dog and they didn't even have me turn on my gigantic camera... which I have had to do in the past to demonstrate that it was functional. Horrible."
Pros: "Nothing at all"
Cons: "Couldn't flight. I was on time, got an inspection through the police,. Missed my flight for the long inspection. Now, the airline wants me to pay penality for something that I didn't commit. Francisco Vishnu Carpio checa"
Pros: "The flight was about one hour late. We were advised of the late departure while checking in. The plane was very comfortable and the ride was smooth. Staff were professional and courteous."
Cons: "Only served sandwich with meat. No choice. However, unlike other airlines that don't serve anything on such a short flight, it was refreshing that they provided a FREE light snack."
Pros: "Flight was oversold so they upgraded us to first class at no charge"
Pros: "It was quick and we had a smooth landing...."
Cons: "Upon arriving in Lima, Avianca 808 passengers became aware that none (zero, nada) of the bags were loaded onto the plane in Cusco. The customer service response to this airline error was sub-par. Passengers were told that the baggage issue was "weather-related", which is ludicrous even if the weather both in origin and destination had not been clear and sunny with no wind (it was). Info was taken on if passengers needed bags sent on to another destination or to a hotel but were told it would not get to Lima until the next morning (this was flight 808 landing just before 4 pm). Unclear why it couldn't be put on the next flight same day. And unclear what is happening to our bags now until the morning. No apology wasn't issued to passengers. Additionally we were delayed 15 mins due to "weather". I don't mind short delays but it was absolutely not weather-related. Weather is the default excuse to transfer fault away from themselves."
Pros: "The space"
Cons: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Cons: "Our flight from Washington DC to Lima had a connection flight in Colombia. Since the flight from DC was delayed for more than an hour we ended up missing our connection flight from Colombia to Lima, Peru. And from there everything went downhill. In Colombia they crew didn't know what was going to happen to us. After waiting over 3 hours they finally told us the found an early morning flight for us and that they were going to accommodate us in an hotel in Colombia for to spend the night. we waited until midnight for the transportation to the hotel and there were another 100 persons waiting to get transportation to the hotel as well and to check inn in the hotel. disaster."
Cons: "The emergency exit row window seats are extremely uncomfortable. Seats don't recline and there is no arm rest along the wall. Also, there were no vegetarian options aboard and the flight attendants didn't make any effort to put together something I could eat."
Cons: "To be business class it's really unconfortable. Just old airplanes that should be changed and It was Avianca (No AA)"
Cons: "El vuelo partió casi 1 hora de retraso lo que significó que debí correr para alcanzar mi siguiente vuelo."
Pros: "Good options of entertainment."
Cons: "Bad service of few members of the crew. Always seem to disturb them. In the long flight, they never pass to offer water (flight Bogota-Barcelona)"
Cons: "Their check in was ridiculously slow-15-20 min per person at times. How is that possible? The flight was said to be 90 min delayed. I asked about getting on another airline. They said no. Finally this 1 hour flight was 3 hours late to Lima & I missed my international flight. Never again Avianca."
Pros: "Right in time and crew very responsable."
Cons: "The audio for film's didn't function in many places of the plain."
Pros: "The plane was almost empty and so I was able to rest comfortably."
Pros: "Tuve 2 paradas antes de llegar a destino y realmente estaba asustada de que la maleta no llegará junto conmigo a destino pero lo hizo! Además todos los vuelos salieron a tiempo, todo funcionó muy sincronizado"
Cons: "La comida no me gusto tanto, aunque no estaba tan mal tampoco, quizás un menú para niños estaría bien que tuvieran."
Pros: "Very comfy seats, a lot of leg space."
Cons: "One hour delay"
Pros: "The flight crew were great! Very attentive and polite."
Cons: "The check in desk staff are rude and left my luggage behind. Fingers crossed they find it."
Cons: "Nobody gave an explanation for three delays that amounted to 6 hours delay."
Cons: "Seats need more leg room or better cushion"
Cons: "Entertainment on board Reclining seats"
Cons: "Better gate position at Denver airport. At midnight it was a long walk and the people movers were broken which made the walk even longer."
Pros: "I didn’t board this flight...and I need a refund"
Cons: "I didn’t board this flight...and I need a refund"
Cons: "I had to change my departure date. I fee was opportunistic. Charging $50 for a checked bat is exploitive. I will never fly with this airline again."
Pros: "On time and straight flights."
Cons: "Just the extra fees w carry on but I guess that's what I get for getting a cheap fare. It's ok still."
Cons: "I didn't like the fact that my first flight was cancelled due to our hurricane harvey but understood. My BIGGEST complaint was the fact that the airline said they would be working with flood victims with rescheduling are flights. But when you called in to reschedule your flight you had to take it within a certain amount of time and come back before a certain time even though you did not have a home to come home to. I do not find that working with flood victims. I offered to take any flight anytime of the day any day of the week sometime in October so I could get a home because I didn't have a place to live and still don't and was told that I needed to take my flight within 7 days of my original flight and I had to be home by the 20th of this month or it would be an additional cost to me. I explained to them I don't have the money to pay an additional cost and I thought you guys were working with us and I was told we are I don't see how I didn't like the fact I had to pay for a carry on and a seat on the plane. I didn't like the prices for other luggage. Cost way more than other airline. I didn't like the fact u had to pay for ice water or a can of soda which is free on other airlines. Seats where extremely uncomfortable. Very hot on the plane. No tv or any other type of entertainment. And fight was delayed."
Cons: "Prices very afordable"
Pros: "Safe flight, clean planes, relatively on time"
Cons: "I'm still not over the fact that they don't have blankets available (not even for a charge, which you would pay when you are freezing and uncomfortable) or that you have to pay over $65 round trip just to take one piece of medium-sized luggage with you on an INTERNATIONAL trip. That's just inhumane."
Pros: "Nothing at all there was horrible every time you ask somebody to help you they pull it you to someone else then they wait all day for someone that didn't even show up the service sucked the people were nice but the service sucked"
Cons: "The fact that I had to pay for my room when I save money to go to Peru and I had to pay for my room because they told me it was a g import then they told me to go to the 8 then they told me to go to f then I had to go right back around and go back to H which took me hours to get through the checkpoint then when I get there they tell me that my planes gone when they said they call me I looked on my caller ID I had no phone this phone call from no Airline needed in my wife now she's in Peru by herself and I'm stuck in Fort Lauderdale Florida and she's all the way in Peru then I have no way of getting to her now y'all told me I got to wait till Wednesday to come it's ridiculous"
Cons: "Got stranded in Ft Lauderdale because of "crew" problems, which ate up 2 days of a holiday weekend . The money I thought I was saving was not worth the agravation."
Pros: "I liked getting off the plane."
Cons: "After many hours of delays, our flight was cancelled. Even though the pilot said that there was mechanical trouble, the girl at the ticket counter insisted that it was weather. When they cancel for weather, they owe you nothing. Their next flight home was going to be 36 hours later. That was not an option for us. We had to rent a car at 3:30am and drive 11 hours home."
Pros: "Plane was brand new, spotless. Staff were great. Love the quick boarding."
Cons: "Computer assigned me seat 31D from O'Hare to LaGuardia morning of 5/30), which was so far back I felt like I was riding on the tail. There was no window, and no one ahead of me had their shades open, so I felt like I was in a flying MRI. I know it's not your fault, but I have to dish about something."
Cons: "Spirit airlines is the worst airlines by showing cheap ticket prices, but then charges you for getting a seat and carry-on bags. Their customer service is just as bad. Had a medical emergency and a family member had to be taken to the emergency room on the departure day and although the ticket was unrefundable they gave me a stinken $60 credit that has to be booked in the next month. Unlike the other airlines I was flying back on that gave me a FULL credit of the unrefundable ticket price to be used within the next year! Kudos to American Airlines!!"
Pros: "I liked that I was given a refund for the flights I purchased."
Cons: "My experience with Spirit airlines was one for the books (in a very bad way). First off, my flight to the airport where my flight with Spirit was, arrived an hour and twenty minutes before my next flight left. When I got in line to check in, I realized that I was supposed to check in at the kiosk first, before getting in line. Once I got to the kiosk, however, it wouldn't let me check in because it was 12 minutes after the "45 minutes prior to flight" deadline. After this, I went to the front desk where the woman told me I would not be able to board the flight because I was too late for check-in (which is rediculous; I was 12 minutes late for being 45 minutes early, and I was only late because I didn't know I was supposed to check in at the kiosk first. poor communication!). At this point, she sent me over to another counter to get it sorted out. At this counter, the gentlemen told me the next flight to Lima would leave the next day at the same time. He booked me a flight, but then let me know that I would have to purchase another flight out of Peru to show that I wasn't staying. This is preposterous. I've never had to do that before with any other airline. On top of this, he also let me know that my wife and I would only be able to take one bag each instead of the three we had. This was just the cherry on top of an already awful situation. So we would either have to leave a bag there (out of the question) or buy another $600 ticket just to set our bag in a chair next to us (yeah right!). I was very disappointed. You'd think that that's something the airline would tell us ahead of time since it's only on flights to Lima that they do this. Terrible communication. In the end, we were forced to book another flight with a different airline. Luckily, they did refund us for the $500 we spent on that flight. However, we spent another $500 each to book new flights. That's $500 we had to spend because of Spirit being a lousy airline that communicates very poorly and causes it's guests to suffer for it. My wife and I just got married a couple weeks ago. Spending an unnecessary $500 wasn't exactly in our budget as newlyweds. Not only did we have to spend this extra chunk of cash, but we also had to spend an extra night sleeping on the floor at the airport. Overall, it was a downright nasty experience. Aside from just being an awful experience, this is just a horrible way to treat people. We suffered as a direct result of Spirit's poor communication with it's customers. This didn't need to happen. It shouldn't have happened. It could have easily been avoided. We suffered a lot at the hands of Spirit airlines. I have every right to sue them for the damage they caused us (both financially and emotionally). Spirit caused us a great deal of harm and stress, and we deserve to be compensated for it. If we don't see some kind of gesture of goodwill from this Airline, they will not only lose one customer for life, but my friends."
Cons: "Had to pay for water."
Pros: "The flight was delayed but I received an alert on my phone in plenty enough time to adjust my schedule. The plane was newish and there seemed to be a little more leg room and it was very clean. I was also chosen randomly for the TSA pre check... nice little perk to speed through security and not have to remove my shoes. All in all a great experience with Spirit."
Pros: "I liked the ease during boarding. During the flight the captain gave many weather and arrival time updates, which I appreciated."
Cons: "I didnt know my carry on luggage wasn't included in my ticket price. I didn't find out about the $50 luggage charge each way untill I checked in online. Seat selection is also another $7 to $18 each way when I wanted to choose where I sat. No complimentary drink was included. No headrest tv or movies. To be honest I would have gladly paid the extra $150 towards my ticket to go through less hassle during check in, not pay for seat selection, have a meal and a tv during the 5 hr flight. I will not fly with this airline again. I wish I would've been notified of the fees before I purchased my ticket."
Pros: "Flight crew was very professional despite several difficult passengers."
Cons: "There was a lot of turbulence, but that was hard to avoid. Several passengers displayed rudeness toward the flight crew."
Cons: "They canceled all my flights and I flew on another airline"
Pros: "The color of the plane."
Cons: "I did not enjoy this flight at all because I did not make it to it, Instead I was charged $140 because of that. While on the phone with customer service they tried to make me cancel my whole entire connecting flight instead of telling me that I have a chance to make it to the second one."
Pros: "The seats on this flight had just slightly more leg room than the previous plane and that inch made a huge difference. The crew was just lovely."
Cons: "Boarding the group 1 passengers was weird because they didn't give us enough time to line up and all the other passengers lined up way in advance, making boarding kind of slow, but it's not a big deal."
Pros: "THE PRICE"
Cons: "$55 CARRY ON CHARGE"
Cons: "Both flights delayed. Will not fly Spirit again. It's the worst"
Pros: "I was lucky enough to get one of the wider seats up front just for booking last minute i think on my flight from BOS to FLL"
Cons: "The baggage fee is $55 for carry on and $50 for checking in- that's a heck of a lot! Seat coming back did feel tight, thankfully i was near the aisle."
Pros: "But the crew pitched in and helped and we mansged"
Cons: "Lack of leg room"
Cons: "Lay over was long."
Cons: "Cramped seats, no amenities, charges for literally everything. Paying for the privilege of picking our seats wiped out any savings we had gained by picking this "budget" airline. Don't make our mistake."
Pros: "The price of ticket."
Cons: "What where these people thinking about the seats & tray tables? They need to go back to the drawing board!"
Cons: "We did not like the fact that Spirit charges so much to check-in bags and also that our HAND BAG was considered to be a carry on. We couldn't even get a FREE cup of water unless you had take medication. I will never fly SPIRIT AIRLINES again."
Cons: "Terrible extra fees!"
Cons: "Pay for food and drinks"
Pros: "Helpful CSA"
Cons: "Subpar everything and big fees"
Pros: "Crew are well trained and courteous."
Cons: "No in flight wifi/movies."
Pros: "Absolutely nothing. I reached my destination at 2am thanks to the delay."
Cons: "Our plane Our flight was 3 hours late because they changed the plane due to "tech problems" when we really know it was because the plane it's self was too large for only 51 people so they swapped them out making us all wait. Spirit flight attendants would give you a glass of water even if you were chocking. That's gotta change, at least offer your guests water and a blanket because your plans are freezing cold!"
Cons: "Las sillas súper incomodas"
Pros: "The seats are awful! They shouldn't use these planes for cross country flights as the service and comfort is not good. You can't even get a glass of water without a charge"
Cons: "Seats and service"
Cons: "Again, same as first flight. I haven't flown with Spirit in a long time. I forgot the reason I don't is because ticket prices may be low but you pay for literally everything which makes the prices pretty much equal to Delta or any other better airline. It was only comfortable because I paid so much extra for seats. If I buy a ticket, seat number should be included. Kinda common sense on that one. What food? I had to pay for it if I wanted a meal. A flight this long should have included a meal. I had the extra task of making sure I already had a meal with me upon boarding. Ummm......there was no entertainment either."
Cons: "Long delays. Poor explanation. No ground crew to ask questions to for hours. Ground crew that arrived was surly. No offer of even a soft drink to make up for one hour sitting on Tarmac after more than one hour delay or more at terminal."
Pros: "Nothing. You will pay for Everything. From being able to eat to get your luggage. Horrible"
Cons: "All was bad. Do not use this company. They need to change their way they do business. Horrible"
Cons: "Flight attendant were rude and baggage cost is overcharged"
Pros: "I got what I payed for. No complaints."
Cons: "The Flight was delayed for 7 hours but through out the process there was no clear information when we would be able to fly. So it was hard for us to make a decision on what to do. The airplane we were supposed to ride arrived 6 hours late at 12:00am and they told us first that if we dont board by 12:30am the flight will be canceled and rushed us to the changed gate. Then told us because of inspection that the flight will leave maybe in an hour. We ended up boarding at 1:30 and the flight attendant had no regard of our situation. She made loud and unnecessary PA annoucements such as "now we will dim the lights for your comfort so you can rest well" after the plane has been in the air for 40 minutes. Just overall a terrible experience. I understand now why the price is so cheap."
Pros: "I booked my flight just days before departure and managed to keep it around $250 with one checked in luggage. Not very impressive but very cheap and effective"
Pros: "The crew was kind and helpful"
Cons: "charging money for luggage"