DTW

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— DTW
Jan 20 — Jan 271
Round-trip
1 adult
Economy
0 bags
From?
To?
Thu 1/20
Thu 1/27

Good to know

Low season

April

High season

December

Cheapest flight

$49

Average price round-trip

$193

Good deal round-trip

$60

Good deal one-way

$48
Best time to beat the crowds with an average 4% drop in price.
Most popular time to fly with an average 21% increase in price.
Flight from Chicago O'Hare Intl to Detroit Metropolitan Wayne County
(avg. price over the last 2 weeks)
or less
or less

FAQs for booking Illinois to Detroit flights

Top 5 airlines serving Illinois to Detroit Metropolitan Wayne County

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 30290 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Broken tvs, unhelpful staff, confusing communication preventing smooth travel experience.

Read more about Delta

Broken tvs, unhelpful staff, confusing communication preventing smooth travel experience.

There was an enormous line at LAX trying to check in and check bags. Fortunately the staff were accommodating and allowed us to check our bags even after the deadline had passed -- but it was definitely an extremely stressful experience!

Soooooo packed

Me and my son are first time travelers! And we had a AWESOME flight!

Pros: "The crew was nice."
Cons: "N/A"
Pros: "Good"
Cons: "Good for now"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Delta flight are always comfortable."
Cons: "Not having a 3 hour delay."
Pros: "The crew and entertainment options are great. Relatively comfortable seats by today's standards."
Cons: "Literally any of our flights could have been on time. None were."
Pros: "Crew was gracious, kind, and accommodating; plenty of leg room and comfortable seat on the A321; liked the “My Flight” option on the screen"
Cons: "Real time video feed from cameras in the nose and underbelly of the plane in flight"
Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Pros: "Crew were great, on time, helpful, friendly."
Pros: "Quick flight"
Cons: "Coffee or beverage service would have been a nice touch."
Pros: "I like that I arrived at my destination safely."
Cons: "My allergies were bothering me due to the airlines allowing animals to travel as passengers, in this case a rabbit. I am very allergic to animals. My breathing was compromised."
Pros: "Flight from Detroit to Phoenix had larger plane and more entertainment"
Cons: "Seats are so narrow. I barely made connecting flight in Detroit and there was no transportation to the next terminal. You’re on your own getting there and I almost didn’t make it. Both Detroit and Phoenix have nothing but wheelchairs and people pushing? Maybe we Should get some rickshaws?!"
Pros: "Smooth flights and in time. Everyone is so nice. True professionals"
Pros: "We landed 45 minutes ahead of schedule."
Cons: "Boarding was rushed and we left the gate late."
Pros: "Nice suites though they feel a little cramped. Good for privacy"
Cons: "lounge in PEK was under renovation, temp lounge was not very nice"
Pros: "Emergency exit window seat"
Cons: "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
Pros: "No major delays and able to make my connection. It was a standard flight without too much to report on"
Cons: "wish there could be less trash generated on airplanes. I notices that Flight Attendants on this flight separated the plastic cups from the trash, and I hope this got recycled."
Pros: "The entertainment was good."
Cons: "The check in and boarding process in Incheon was terrible! My flight ticket was printed and had the wrong name, which the agent at the check in desk did not catch. It was not until I went to the security line when they found a mismatched name. I was asked to go through security THREE TIMES. And then at the gate, I was supposedly "randomly selected" for ANOTHER swab/swipe security check. The flight itself was uncomfortable. There are not enough bathrooms for the number of people seated on the flight. The entertainment was the only excellent and recommendable thing about this delta flight."
Cons: "About 7 of 8 crew staff was ladies in their 60’s. Grumpy old women. In case of emergency I would help to help them instead of crew members helping me off the plane."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Pros: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Cons: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Pros: "Nothing"
Cons: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Cons: "They changed my flight to a different one departing 2 hours earlier and did not notify me! The original flight was still available & they would not let me take it despite my reservation paper work. CRAZY! I have a two hour drive to the airport this gave me the option to leave home at 2:30am or go the night before and pay for a hotel. Flight was managed by DELTA who also did not care! All involved blamed each other. Beware"
Cons: "Dutch sub titels on fims would be good"
Cons: "Seeing as I’m still waiting for my flight, more than five hours later I am not inclined to rank it highly. This airport is an embarrassment and I will try my best to never fly Delta again. Weather is no excuse for this."
Pros: "1. Smooth flight itself and informed by captain well on expected time of arrival with frequent updates"
Cons: "1. I already had a tight connection and let the flight attendant know that I was concerned due to the delay. She seemed very laissez faire and there was no information about the connections gate overhead or when I got off the plane. I think that if the flight is delayed, the airline should let passengers know where the close connection gate assignments are to save them time (my flight landed ten minutes after my connection was boarding). 2. The carry on luggage section was impossibly small so I had to gatecheck my bag and it took five minutes to get my bag back. Given the tight connection, this created additional anxiety."
Pros: "Lisa, the flight attendant, went above and beyond to help solve a situation that occurred during the flight."
Cons: "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."
Pros: "flight was canceled"
Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"
Cons: "Layover"
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Cons: "We were arbitrarily re-seated due to equipment changes, back and forth and lost our original seat selection even though we wound up on a plane with the original configuration. An international call wait of 1.5 hours was required to just get us back into the economy plus section that we had originally paid for, Amsterdam check-in was chaotic. In-plane staff was not at all helpful with our desire to get seats on the outside rows of our section."
Cons: "Had a death in the family and no one would help me get back home"
Cons: "Plane was sat broken at gate and needed part to be flown in. 150 minutes delayed. Not acceptable."
Pros: "I paid only $100 more round trip to DTW from SLC then I would have with other carriers, minus the hassle of connecting flights and paying fees that they don't tell you about up front (like $25 for a carry-on bag, oh and a another $12 per leg for a window seat). My experience, like my previous Delta experiences was absolutely enjoyable. From the quick boarding, super friendly gate agents, and flight crew, to the free on board entertainment, Delta has won me over once again. Oh and did I mention how great it is to board a flight, relax and watch a good movie, take a small nap, and deplane at your destination! Awesome!!"
Pros: "Small cubicles are pretty comfortable but a little cramped . No they are upgrading their business class to larger "suites" and that will be good . The food is good but nothing to write home about . Your payment system works well but as usual there is a somewhat limited library."
Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."
Pros: "There wasn't much to like. Just about everything was wrong. The plane was a newish 787, so it didn't feel old. Boarding went well because we complained about how tired we, at 70+, were because the flight was late and we'd been standing up; this resulted in us being boarded with some of the latish priority passengers."
Cons: "Everything, really. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather. No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up (the lights are only controlled through software-actuated virtual buttons on the screen). The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses. But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. On our outbound voyage in January, VA, for reasons nobody knows, booked an ADDITIONAL leg from JHB to CPT on BA at 12:30 pm, even though we were already ON the earlier 9:30 BA flight we'd booked and paid for. Then, when we didn't show up for this spurious flight (because we were already in the air) we didn't book (BA swears they have evidence that VA made this booking), our return flight CPT to JBG three months later was cancelled WITHOUT OUR KNOWLEDGE. If I hadn't been interested in knowing, the day before the flight, if the return BA flight had a meal, I would have showed up at the CPT airport in April and discovered that I had no way to get to the VA flight in JHB! As it was I spent an entire day trying to get back on the flight I'd already paid for. I advise EVERYONE who uses VA to reconfirm flights over and over. There is still no explanation for this. I will never NEVER fly VA again. They are not to be trusted."
Pros: "The Airbus A330 business class seating was more spacious and comfortable than the Boeing 767 I flew to Paris from ATL."
Pros: "Flight attendant was very nice."
Cons: "My 6 pm flight left at 8:19. Debris wasn't cleaned from plane between flights. Want some French fries? Lady had two barking dogs in first class. I was in first class. It wasn't worth the extra money we paid to be in first class."
Cons: "turbulance"
Cons: "Told to drop down a class on arrival at gate."
Pros: "Very nice Flight Crew from Detroit to Las Vegas!!"
Cons: "The ground crew (in Detroit) were unfriendly and rude. I asked two simply which line I should be in, the First lady just ignored me, the second gentleman rudely told me where to stand. They were not terribly busy at the time and I politely asked as I was unsure which line to be in. The flight attendants (only from ORF to Detroit) also were unfriendly with an attitude. Just simple stuff. I asked for extra ice, she thought I said no ice. Simple mistake, no big deal but when I explained that I actually wanted extra ice she was perturbed!"
Pros: "Crew was very nice and tried to be accommodating."
Cons: "entertainments had many choices, but, almost all not to my liking. Sound quality was poor. I should know from previous experiences to NOT expect good food. The whole flight was noisy from the equipment not from passengers."
Pros: "Even though we had to tax over to the de-Icing pad before we could take off from Philadelphia, we were still in the air by our original departure time. Our flight was accompanied by tail winds that got us to Detroit early giving me plenty of time to make my connecting flight."

I need to go back to waterloo this week

From the moment I walked into the airport in Chicago to the moment I was walking off the plane in Florida I had an unforgettable experience! I was traveling with my 3 month old by myself and everyone just made sure I was taken care of. I couldn’t thank them enough!

There was no entertainment and again, the seats were very cramped and uncomfortable.

I left my phone in seat 6C or B where I sat with my husband. The lady with the oxygen tank needed help coming back from the bathroom as we were ready to land. We stopped the movie we were watching on my phone to help her and I guess I forgot it. Please, please return my phone. Samsung note galaxy 20 ultra. It is on airplane mode. Thanks so much

Too busy trying to sell AA credit cards

Cons: "Everything"
Pros: "Na"
Cons: "Did not make this flight"
Pros: "The crew was fine, friendly enough, although I was incredibly disappointed that they didn't force people to wear their masks as they boarded. They also didn't enforce masks over noses--rendering masks useless."
Cons: "The flight was completely full. And people weren't wearing masks as they boarded, and the flight attendants did nothing about that. Also, there was no distancing IN the airport during boarding. It's NOT DIFFICULT to put tape marks on the ground to ensure physical distancing. It is THEIR responsibility to make sure the process is safe, since half of the people seem to not care about distancing (or mask wearing). I'm incredibly disappointed and I will be flying Southwest for the time being: I hear they're better at enforcing distancing."
Pros: "The crew were wonderful and understanding and good sports."
Cons: "There were problems as soon as the plane got to the gate. After the passengers got off the plane, the man at the counter came on the P.A and said it’ll be a few minutes, they’re catering the plane now from the back to the front. The flight crew still needed to get on a preform safety checks. He apologized again. Then it was 8:40, time to take off and we’re still waiting to even board. The man at the counter said again, thank you for your patience and relayed the same message, only this time the flight attendants were walking away from the gate. Around 9 some lady higher up told the man to announce that the flight crew had timed out and stand by crew was on the way to the gate, said sorry again. A little later the man says sorry, there’s a gate change. You’re going to K6 now. When we get to the new gate it’s almost 9:30pm and while we were all gathered at the gate, the flight crew that supposedly “timed out” showed up and proceeded to get on the plane. Passengers started getting mad and saying we were lied to and to just tell us the truth. Chicago PD started showing up. We finally got on the plane but it would be another 30 minutes before we moved because of issues getting our bags off the original plane. We ended up being almost 2 hours delayed."
Pros: "The crew serving the plane didn't look like they wanted to be there. Somewhat abrasive. The entertainment was poor and not very easy to access through your mobile, Iphone and Ipad. If you want to provide a better customer experience, equip all your planes with seats video screens. Passengers on a 4 to 5 hours flight don't want to have to figure out what do to watch a movie or TV. I don't fly American that often, but wanted to give it a try to see the difference between you and the other airlines. I have to say that on the return segment (ORD to SFO), I was not that impressed."
Cons: "See above"
Cons: "Flight was 45 mins late. No drinks or snacks. Small plane. Forced to valet checkin carryon luggage :/"
Pros: "Nothing"
Cons: "The cliff notes of this debacle are, inbound flight arrived late to Montreal, I contacted AA social media team to make sure they could notify the gate of my connecting flight, they didn’t after they said they did. Flight arrived in Chicago a little early, I have to wait 15 min for my bags from the valet, I run to the next gate and arrive with 13 min to spare, the gate agent (not nice) goes I’m sorry we already closed the door. I’m like, huh? Then he has the gall to tell me, “well had someone called us we could of held your seat”. That’s when I lost it. Needless to say I’m now flying to Dayton and back to Dallas. That’s in lieu of a 3:50 PM flight TOMORROW!"
Pros: "On-time, 20 minutes early!"
Pros: "Everything."
Cons: "Waiting for 30 minutes a Dublin to dock."
Pros: "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
Cons: "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
Cons: "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
Pros: "Eventually, the actual flight was fine."
Cons: "Initially delayed by 3hours (mechanical) which was American Eagle couldn’t get their “bucket of bolts” to Springfield, MO on time so we missed our flight out of Charlotte to Barcelona. Then we were rerouted through Chicago, but lost our first class seats and were bumped back to coach. This was after I had bought first class tickets for the entire trip only to be told 3 months before leaving that AA decided to switch planes on our domestic flight so there’s were no first class seats. THEN, in Chicago we tried to get first class seats on British Airways which would have been fine but After being sent to another terminal (after the bus to that terminal had stopped running) we were turned back because British Airways wouldn’t accept the boarding pass that AA had issued us. Now, having to go back to the first terminal to DISCUSS all this, we miss that flight and wind up stuck in Chicago for another 24 hours. Then, that flight was delayed by 3 hours, so we lost a day and a half of our vacation."
Pros: "The lady at the counter before we boarded switched our seats for us so our tickets could be together."
Cons: "The seats we had were exit seats right next to the bathroom and it was a night time flight. So 8 hours overnight of constant commotion and people walking by. The flight attendants were blatantly rude and would sit right in front of us and openly talk badly about the passengers. One of the flight attendants walked by and literally just grabbed my drink out of my hand and took it. There was only one flight attendant who was actually pleasant and polite to everyone and her name was Kate. The other flight attendants were just rude and abrasive to everyone and basically would mock people who did not speak English as their primary language. We were both treated okay but I was truly appalled with the way they spoke to some of the other passengers."
Pros: "I got here."
Cons: "Everything else. American cancelled my first flight from MSP to ORD. And when I got to Chicago, it cancelled my next flight to Nashville. The flight I managed to get on departed two hours late. There was no explanation for each of these cancellations/delays. There was virtually zero inclement weather anywhere, save for most of the country’s temperature being nearly equivalent to the surface of Neptune. And, the surly, clueless Chicago-based gate agent was the coupe de grace in my search for a reasonable explanation after which I waited impatiently for this episode to conclude. American get your act together."
Pros: "Nothing!"
Cons: "I was traveling today with my daughter, who is 6 months pregnant, my 3 1/2 & 18 month old grandsons, my husband & son-in law on an international flight from Chicago to Manchester. I was very disappointed a 757 was used for an international flight! No attempt was made by staff to accomodate our family with a extra seat for the infant, even though there were a large number of rows with empty middle seats (4 of which were directly behind them!) The 1st indication of the beginning of the NIGHTMARE was when the plane arrived in Chicago and overshot the gate, this caused almost an hour delay! (We heard our crew saying "oops" while looking out the window at the plane arriving & then again when they were discussing it would have been faster if the plane had used a different method to get to the gate again.) This was then followed by a mechanical problem with a frozen water valve, requiring us to be de-iced x2! Then we started to taxi out and again had to return because of a hydraulic problem that required repair. I think we were delayed almost 3.5 hours. The crew did bring a round of water during the onground delays, and offered free drinks later in the flight. The icing on the cake was not getting the stroller back at the gate because there were no baggage handlers. I can't tell you how much FUN that was trying to corral a toddler & 3yr old with all our carry-on bags while getting thru customs! Did I mention in our haste to get off that plane we overlooked my daughter's winter maternity coat in the overhead! May be time to switch to the Friendlier Skies of United for our UK travel!"
Cons: "American completely missed the mark. AA did not successfully change our reservation when the initial leg of our trip was delayed by an hour due to a fuel issue, which caused us to miss your connection in Chicago. Since American partners with Alaskan Airlines, American should have changed my reservations with regards to Alaska Airlines, but they failed to do that. I stood at the Alaskan Airlines counter as the plane left the gate with our empty seats because there was not a ticket. American Airlines did not change a reservation successfully and so although we had boarding passes with our names and seats and the flight number, the plane left without us. I was stranded and Seattle airport at midnight with a child and an infant with one diaper and one bottle left and it was a terrible experience with American Airlines. I do not recommend flying American they cannot get it together when problems happen with delays."
Pros: "The flight itself was fine"
Cons: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Pros: "Nothing"
Cons: "I chose a package on the cheap flights that has a left hand side for choosing number of baggage which invariably inreases fare depending on the number of baggage and i choose 2 and paid for 2 baggage but the ticket came with 1 baggage and i contacted both by phone call, email and your website but did not get any fsvourable response. Had to pay again at the airport for the extra bag. This is highly unfair."
Pros: "The entertainment was good. Lots of choices. Food was about what I would expect for airline food."
Cons: "The seats were terrible. I don't know what it was about them, but I've never had a more uncomfortable flight. My husband had leg cramps for much of the flight and couldn't get comfortable. The rest of the flight was fine, but the uncomfortable seats were a huge minus. We'll probably try to avoid 787s from now on. The window-darkening system was annoying. They darkened the windows when it was dark outside and they darkened the cabin, so we couldn't look out the window. It was dark outside--why the need to darken the windows?? My husband requests window seats so he can look out the window."
Pros: "Flight was on time."
Cons: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
Pros: "*finally* getting rebooked"
Cons: "The aircraft was downgraded, so there were 12 "overbooked" seats. The flight was delayed several times, with each new delay only being acknowledged after the previous departure time had already passed. Eventually, the flight was "delayed" to 3:15, but then it was bumped BACK to 2:45, so one woman ended up missing the flight because she had gone to the lounge based on the 3:15 departure. I accepted a voucher, but as the original flight kept getting delayed and I couldn't receive the voucher until the doors closed, I almost missed the flight I was rebooked on. If airlines would just communicate better (e.g., tell us there's a delay *before the departure time has passed*), people would be much more willing to deal with the hassle."
Pros: "It was on time. Crew were very good."
Cons: "Plane seemed very dated. No individual entertainment No USB chargers Not much space"
Pros: "Unfavourable crew. Pilot was very good and detailed though."
Cons: "The smell on airplane, was not offered any water to drink."
Cons: "The airline "randomly" selected me for extra security. Even though I have TSA pre-check I was jostled around, sent to multiple security lines without any reasoning and the local Chicago TSA and airport staff didn't seem to know what to do. Once it was figured out I was subjected to what was essentially a cavity search. Again I HAVE TSA-pre-check but apparently that means nothing if an airline flags you. It was an extremely upsetting experience but you were in a situation of either agree to the invasive search or get stranded over 1000 miles from home. I will NEVER fly Iberia again after a cancelled flight and being stranded in the wrong country on the way to my vacation and the horrible security experience on the way back. I seriously may never go to Chicago either after seeing the complete lack of organization and traumatizing personal invasion. I fly a lot for work and have never had such a horrible experience. I would really like to know how many terrorists are caught with these invasive searches and would love to know the justification for sticking your hands inside someone's pants and grabbing their privates after they have already gone through a metal detector AND the body scanner. Especially for someone who has already passed a federal background check to obtain pre-check status. Absolutely ridiculous."
Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."
Pros: "Seats quite comfortable. Crew ok."
Cons: "Pitiful food offering and no entertainment at all when on previous 1.5 hour AA flight choice of movies."
Pros: "Friendly staff. In-flight entertainment included."
Pros: "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
Cons: "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."
Pros: "Nothing"
Cons: "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
Pros: "we landed. flight was on time"
Cons: "Female flight attendants were rude. I think that if they would have smiled, their faces would have cracked. Even a complete stranger said to me, while waiting for the restroom, "I think that they hate us". One young male attendant was friendly and I believe that he was training. I fear for his training experience with this group of women. One of the lavatories was out of order {....on an international flight! Are you kidding!?!}. I think that they searched for the most antiquated plane that could limp across the ocean for this flight. Nine hours of pure discomfort. My poor 71 year old mother! Zero leg room. Tiny little screen for movies on the ceiling of the middle row. trays were not clean. We paid extra for our seats and wondered how bad the seats were for those that didn't. My mother and I determined that this was ranked as one of the worst flight experiences we have ever had. We are grateful for an amazing experience for our return flight or we would have reconsidered ever flying AA again."
Pros: "Flight attendants were nice"
Cons: "The seats were incredibly uncomfortable. There was no leg room and 122 of the space below the seat in front of me was taken up by a metal box attached to the seat. I couldn't put both feet under the seat in front of me. The food was bad tasting and overly processed. We were fed a lean cuisine. The entertainment was from mounted tv's in the aisle. At this point, all planes crossing the ocean should have individual tvs for a customer to watch. They had this 15 years ago, how do they not have it now."
Pros: "The water was clean"
Cons: "Everything else! We were first sold a British airlines flight, and then we got switched to American Airlines. I don't know if that is actually an okay thing for them to do. When we got onto to plane we were stuck on the runway for over 2 1/2 hours, where the outside temperature was 95 degrees and the AC in the plane didn't work. The delay was all due to a mechanical difficulty with the engine, this did not give us peace of mind when flying over the atlantic. while up in the air my newly wedded wife and I were hoping maybe we could watch a movie to help keep our minds off the creaking of the wings, the pool of sweat from the delay, and the grumpy flight attendants. Seeing as it was a 9 hour international flight, you would have expected some sort of entertainment. Maybe a personal TV.... nope. Maybe a community TV... nope. At least they have to have a radio....... nope. All we got were our two thumbs to twiddle. After a much needed nap. We woke up hoping maybe for a hot breakfast, but to put the cherry on top of some terrible ice cream, we got a mediocre cold breakfast. All in all I will not fly American Airlines again. I would happily and quickly pay double for any other airlines but them. It's such a poor reprisentation of our country."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "We arrived on time."
Cons: "I booked with British Airways and later noticed the plane was operated for American Airlines. The seats were cramped and the online entertainment was terrible. On an overseas flight, I expect in 2017 that there will be on-screen entertainment on the back of the seat in front of me. Instead, the movie was projected on a screen in the middle seats on an overhead that was about 10 rows away. Plus, you didn't get to pick your movie. You were stuck with the selections provided by the airline. I would have brought along my DVD player or laptop had I know this was going to happen. American flight crews are not as friendly and accommodating as European flight crews, which is why I try not to select an American carrier. Seats are less comfortable on American carriers also."
Cons: "My outbound flight to Manila had an overnight layover in Japan. I asked at the luggage check-in at O'Hare International Airport if they can check it all the way through as I had planned to go outside of the Narita airport for the layover. They told me I couldn't check the luggage all the way through and that I had to pick it up from baggage claim once I land in Narita. From there I had to check-in the luggage again on the same day. When I took my luggage out from baggage claim, I tried to check-in and the counter crew told me I was given wrong information. I had to keep my luggage with me until my flight the following day. On my return flight from Manila and another overnight layover in Narita, the check-in crew at NAIA told me I could check-in my luggage all the way through, and that they also allowed this at my outbound flight to Manila. The check-in crew at O'Hare International Airport gave me wrong information."
Pros: "Free checked bag"
Cons: "2 hour delay No food to buy or drinks"
Pros: "Eventually we made it"
Cons: "Plane was delayed because a door wasn't working (old). Business class entertainment was a tablet that was collected an hour before we landed. Food was very bland."
Pros: "The crew is good"
Pros: "Good Entertainment. One flight attendant was great."
Cons: "American Airlines Seats were too close together. The plane was way way too hot. Asked the flight attendants and spoke to the captain after the flight as the front coach section of the aircraft was at least 10 degrees hotter than the rear. We were all taking layer of off cloths as it was so hot. Seems the first class attendants were not monitoring the temps which regulars the temps just behind first class. Told the flight attendant who also acknowledged it but the first class attendants did not make the change Many were angry. We were on the Tarmac for almost 1.5 hours waiting for the plane to be de-iced. No AC during the process."
Pros: "Entertainment system has a good selection"
Cons: "No earphones to listen to the soundtrack on the entertainment system"
Pros: "Clean environment of the terminals and the speed of the shuttle."
Cons: "no comment."
Pros: "I had my first experience in the Admiral's Lounge at O'Hare and enjoyed it very much."
Cons: "My traveling companion's tray table was disgusting when she folded it down for beverage service. She asked for a wet towel and the flight attendant was snarky but went to get one without even looking or asking to see what the problem was. Her entertainment console wasn't working so they reset it but instead it reset mine (two seats over) they did this again and I let them know it was resetting mine. I was told that I was not in the seat they were resetting for ...I inquired if perhaps they should try to reset mine and see if it would, in fact, fix hers..it did. When she slipped off her shoes the carpet was soaking wet. This was a really crummy, crummy flight."
Cons: "Delayed three separate times, American Airlines employees were rude when asked why the flight kept getting delayed. Arrived 3 hours later than expected."
Pros: "Left early and arrived early!"
Cons: "WiFi didn’t work"
Cons: "Delays due to to weather is not a new thing to worry, but flight delay should be informed early to the passengers so that I should have planned the arrival to the airport accordingly, but I was told just before the gate prior to boarding time and the delay was around 3 hrs."
Pros: "Nothing, to be honest."
Cons: "Terrible boarding process (boarding groups one and two together for the first time, so even though we were group two priority, we did not get on until the middle of three and no overhead bin space left). There was no snack/beverage service. We did get a tiny bag of pretzels and were supposed to get either water or juice, but we never saw a beverage. Also, my seat's entertainment did not work. The worst was the HORRIBLE TINY ECON SEATS!!! Unless you are a child or a small woman/man, I would avoid this flight if at all possible. I have never been so uncomfortable on a flight, and I fly a dozen times a year for the last 25 years."
Pros: "I liked everything was excellent"
Cons: "There was a 10 minutes delay"
Cons: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Pros: "TV and movie choices should be according to 2018 instead of1980. Also TV should be from running Era"
Pros: "My trip started off with airplane problems from the beginning. From my flight being delayed multiple times by air china to the overly packed united to the confusion of the non updated confirmation numbers or the e-ticket number. Even on the day I left upon arriving to the airport my confirmation number they had just given me after all the prior problems still didn't work. Air china had mediocre food with okay entertainment except my headset jack on the TV was broke and I couldn't watch anything. On the last air china flight from Bejing to Bangkok. I couldn't even charge my phone, watch any entertainment and basically was just stuck with no WiFi. Justfly wouldn't compensate for the changes on their end and said I myself would have to ask the airlines for compensation which the.the airlines directed me no where for compensation or even to upgrade my seat. Now I'm finally in Thailand but I'm scared of my return."
Cons: "Everything was really not great. Air china had mediocre food that some of it wasn't bad but other was so so."
Pros: "Nothing"
Cons: "Pilot admitted error. They did not even know what was going on. 3 hours late due to last min maintenance after the plane had been on the ground since last night. No supervisor came even though we asked the captain to contact one. We were ignored. Total clusterfuck. Pilot was courteous and professional but front desk was Frazzled and incompetent. We were hugely inconvenienced and missed our obligations with no offer of compensation. Then when we finally get on the plane they kick us off!!!!!!!!!! Now they are saying a 630 departure for a 2 pm flight. This is beyond acceptable and I am about to call the local news and am sending them video of your gross incompetence. I want to be contacted at 815-527-1935 immediately. My time is valuable and no part of this delay is acceptable. I want full flight vouchers for this debacle"
Pros: "Overall service at was very satisfactory on all the sectors. In-flight service was excellent. Lounges were good at Mumbai and Frankfurt. Pl. see my comments about United lounge at Chicago."
Cons: "I was denied an entry to the UNITED LOUNGE at Chicago Air port. The lady stated that this lounge is only for the departing passengers! She scanned my boarding card.and I said to her that I am departing to Detroit. She said I can enter if I am a GOLD card member or purchase a day pass for $59.00. I declined. I am under the impression that United is a partner of Lufthansa.and that they should honor the same Business class privileges as Lufthansa. I found it rather discriminatory act on the part of this particular employee of the United lounge at Chicago airport. Pl. bring it to the attention of the Lufthansa and United . I will appreciate follow up on this matter."
Pros: "Captain and crew were brilliant, kept passengers informed throughout as to the delays, as a result all passengers were patient and understanding. Not much more could have been done to improve the experience as the snow and conditions at Dublin airport were out of their hands."
Pros: "My husband and i we want to seat next to each other"
Cons: "1) Chicago O'Hare Airport Airline staff very rude. 2) from Los Angeles to Chicago my husband and i are not sitting to each other. My husband is upset. 3) from Chicago to Los Angeles my husband and i are not sitting to each other. It happened again. Very disappointing. We think the airline doing this intentionally."
Pros: "Boarding was quick and the crew was attentive"
Cons: "The flight left an hour late. When arrived in Detroit the ground crew left our bags on the plane. It took over another hour to figure out what happened. The attendant was not on duty."
Pros: "The price was unreal so I had to jump on this, I was able to get on and off with my backpack no problem. The flights were good, captains were very communicative about times, expectations and when turbulence was present."
Cons: "The check in had to be done in person because of the need to check my bag size, I felt a little insulted that I would have to be checked on my honesty. When I got to the check in it was like watching a special forces team measuring and prodding peoples bags to get them in to the little box even when the shapes were the reason they couldn't fit, not the size of the bags. I literally watched someone fit their bag and the attendant take it out and make it misshaped for the box and show how it didn't slide in. I had no issues with my luggage, but that sucked to watch happen to others. The food and drinks came about 10 minutes before the plane landed."
Pros: "Nothing really everyhing was mediocre."
Cons: "Delayed baggage, smelly flight, food"
Pros: "The crew The entertainment options The power options The drinks"
Cons: "10 minutes earlier and the food would have been better. Then again, 10 minutes earlier and wouldn’t have made flight."
Pros: "Crew help and service"
Cons: "Lending was bumpy. , Internet was not Working and no entertainment chenal as well"
Pros: "They got my vegetarian food order right"
Cons: "Old airplanes both there and back, we had a choice of a few movies on a TV that we couldn't access on demand so you had to start half way through, and the quality was appalling. We were supposedly promised we could stream onto our devices via wifi but this didn't happen"
Pros: "The flight crew was attentive and polite."
Cons: "Though not the fault of the crew or airlines, we were delayed almost 90 minutes because a parent took their toddler into the lavatory while at the gate and they messed it up and plugged the toilet with paper towels and/or pampers. This was after I had a 8-1/2 hour flight from Copenhagen, Denmark. Also, the seat space and amenities are so inferior to international flights. The narrowness of the seat and closeness of the rows makes it hard to be comfortable. After being treated to two meals on the international flight, one small two-inch bag of snack mix is almost pointless."
Pros: "It got us from a to b but not much more to be said!"
Cons: "The idea of the entertainment system broadcast to your hand held device is fine - it didn't work for me though."
Cons: "Such a downgrade from other airlines! Awful! They board backwards. Usually the back seats board on the plane after the special needs people. Makes more sense, people are out of the way. My water was poured into a cup from a big water battle. I like how Jetblue gives me a personal water bottle and a variety of snack option. I was given a "snack mix" on this flight which was not good. I hated this flight and there were NO televisions, or usb ports to charge phones. Never again. They didn't even have enough room for carry on bags for everyone. Thank god I packed light and didn't need to use that option. Good to know United Airlines has crappy everything."
Pros: "I liked that we arrived on time and that the entertainment actually worked properly."
Cons: "I didn't like the fact that my husband and i had one option only and that was Indian vegan vegetarian dish. We were told that's all there was left. We gave back our tray. I don't mind going without food for a flight but my husband had surgery die to diverticulitis and can only eat certain food. The flight attendant said that she was going to check if there is anything left in first class but it took for ever and I become impatient as the light were turned off and people were getting ready to sleep. So I switch on the light and another flight attendant came by. I explained the situation but she came back with the same Indian vegetarian dish we turned away. After more frustration and explanation the Stewart came with the. Hi Ken version. I gave my husband my share and he was able to finally take his medication and eat the chicken with the bread. I only ate the ice cream and had a glass of wine. Later on the first flight attendant who served us the meal came with a couple of oranges and a bag of chips. Saying she got this from first class. I kept the oranges and gave her back the chips. Floghing with United is very disappointing to put it mildly."
Pros: "There was a good entertainment system with a lot of new options."
Cons: "My itinerary said I fly on Brussels Airlines on a specific flight number. I went to the international terminal to discover it is not there. I then asked multiple aiport staff members if they heard of Brussels Airlines and they said they did not. One person said it may be terminal 1, so I went there based on very little information and with hopes it would be there. I got to terminal 1 to discover there is no Brussels Airlines. I walked to Lufthansa because my return flight is through them, but it was not there either. At this point I have 45 min to make it through security and board, and no one can tell me where Brussels Airlines is. The good news is the flight was delayed, and I got an email from United Airlines with the flight status. This is the first time I was contacted by United and there was a completly different flight number than the itinerary. United should be more clear on the airline and terminal information for international flights!"
Pros: "seats are comfortable"
Cons: "1)Very cold cabin atmosphere. 2)Very noisy passengers wish the attendants can announce saying "since its a late night flight we request our passengers to keep their voices low" Some people just don't have common sense"
Pros: "Nothing!!! It was handled in a terrible way"
Cons: "The way they didn't care"
Pros: "Flight was timely"
Cons: "Staff was extremely rude"
Cons: "Waited until boarding to give me a seat"
Pros: "From what I encountered at the crack of dawn this morning... The staff handled somnolent, irratable passengers in a full capacity 757, with nothing but unwaivering efforts and kindness. (shrieking baby temper-tantrums, service dogs, and people allergic to service dogs included) Even while dealing with the most self-entitled, disappointingly inconsiderate individuals, the flight attendants kept their composure and remained understanding, professional and accomadating. As for that rude, pompous pig of a woman up in front.. try and remember we're all human here and you should attempt to treat others like so. I can't imagine the staff being particularly fond of the idea of spending an hour delay with your continuous, huffy bitching in their ear. (as if they have any control over the situation"
Cons: "Me and my boyfriend's seats were separated on both flights.. apparently it was in the fine print.. I don't know :/ kind of sleasey, kind of lame. Be transparent. Luckily, met a great guy who had no issues switching! :)"
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Crew. Aircraft selection."
Pros: "Short"
Cons: "The flight attendants and airport staff in Chicago and Detroit suck. San Fran is so much better."
Cons: "several people assigned to the same seats, mine included. lots of last minute moving around."
Pros: "Some of the people I dealt with were nice. All of the flight attendants and pilots were nice."
Cons: "United only had one person working to check people in, and due to a lady with 8+ bags that the only agent had to take 20+ minutes with (while the line stacked up behind us), we ended up missing the first leg of our flight. Told us our bags would be checked all the way through, and they weren't. Checked bag got lost on the way back (again, due to misinformation from United on whether our bag would be checked all the way through), and when we got them back they had obviously been rooted through, with no note left by TSA. I fly often, and this was one of the worst flying experiences of my life."
Pros: "Efficient and on time"
Pros: "I didn't like much. The employees were great and that's about it!"
Cons: "I've only flown with United for four flights. And of those four flights they have been delayed for three of them. To be specific about this flight, straight off the bat the flight was late due to a late arriving plane.. Understandable. Then to top it off they had no pilot. So then the 1.5 hour delay has now turned into a four hour wait. But I'm still waiting for the flight so the wait could be even longer yet. The airline should consider refunding everyone's money on this flight. An hour delay is one thing, but four hours is uncalled for. Never flying with United again."
Pros: "Na"
Cons: "Na"
Pros: "Crew staff went out of his way to find something for my aisle to snack on when the person next to me asked if there was any snacks on the plane. The plane had to be changed for another plane due to a mechanical issue on the first plane, and the new plane had not been stocked with food after it's previous flight, yet the crew member was able to scrounge up some snacks for us! Also got complimentary directtv - nice, but doesn't make up for not getting home in time yet again."
Cons: "United sucks. I have flown it maybe 10-12 times in the past 2.5 years, mostly back and forth between Chicago and Boston. I have had only 3 round trip flights go without a hitch. Every other trip was delayed. This time 4 hours on my return flight to Boston due to a plane switch, boarding of a new plane to discover a mechanical issue, deboarding, waiting for a new plane, then boarding and sitting on the ground for another 40 min before we were able to take off. I was delayed 1.5 hours on the way to Chicago due to another plane swap (no joke). Still doesn't top but my worst 5 hour delay in Chicago on the way back to Boston because the captain didn't show up. United is atrocious and is my last choice or any airline. Only fly when I'm absolutely forced to now due to no other reasonable choices. They are below delta, JetBlue, American, southwest, and embarrassingly, spirit as well. Terrible."
Cons: "While happy to have pilots concerned about my safety, it was frustrating to suffer thru 2 different mechanical delays. The first one was a missing rivet - which turned out to be so bad they had to put Us in a different plane. Then, that plane developed some mechanical/software issues as we were taxing. My 3-hour flight turned into a +5.5 HR endeavor. When you are on 2 broken planes in a row with the same airline you start to to wonder about how well they are maintaining their equipment. I feel like I deserve more than a "sorry" for the use of my extra time, but no credit or flight certificate was forthcoming."
Pros: "It left on time and arrived earlt"
Cons: "I was seated in a window seat and another woman my size about 110 pounds was seated in the aisle however there was a 400+ pound man sitting in a middle seat which made it very difficult for me especially to even sit back because it was touching me the whole time when you have somebody of that size You should make sure they are on and I'll because then the find attendance would have some difficulty getting through instead of your passengers being inconvenienced either that or force people of that size to take two seats"
Cons: "Very long delay"
Pros: "The fact that you serve a small complimentary drink and snack on such a short flight was extremely appreciated. It seems most airlines either won't serve on a short flight or charge you extra. Also, I absolutely love the new seats on the planes you guys have been using for quite a while now. They're much more sleek/minimalist so they don't take up as much room. As a disabled person, the bulky seats still employed by many planes on other airlines are incredibly hard on me getting in and out of the seat isles. The crew was very efficient and kind. I also appreciate the thank you to military personnel that they announced at the end of the flight."
Cons: "My gate was moved a few minutes prior to scheduled boarding. It was a minor inconvenience. Flight was a bit late getting out, but still arrived at designated time. Complimentary Wifi would be pretty nice, but not expected."
Cons: "Didn't make it"
Cons: "Lack of communication. Kept us belted down for s very long time. Lacked food service, lacked water service till the very end of the lock down. Then we were given the option to leave the plane as the doors were to be disarmed. But if we did the plane could get clearence and leave with no warning. I missed my connecting transportation, had to scrape my weekend plans, currently searching for a place to stay tonight while they locate my bag. I am cold and left my jacket in my bag. The United counter people are blaming it on the weather. I am sure everything was delayed by the laxadaysical baggage loader. The one person ( or lack of help loading the bags on the plane completely altered my travel plans. I requested assistance for hotel only to be told they are full when in fact several are vacant on the Internet. I should of videotaped the baggage loading in Canada, it would of went viral."
Pros: "The crew on United was very helpful on my July 2 flight"
Cons: "You sold me a ticket on Lufthansa. When I got to Charles De Gaulle airport in Paris I waited 45 minutes in line to check in with Lufthansa. When I got to the counter they said they had no record of my reservation. When I showed them the Lufthansa reservation they told me it actually was for a United flight, even though it clearly said Lufthansa . I had to wait another 45 minutes in the United line to retrieve my boarding pass, then about another hour to go through passport control and security. I barely made my flight. I will never make a reservation through Kayak again. I am deleting your app."
Pros: "Punctuality"
Cons: "Food. It is a very long time and there no food enough"
Pros: "-Pounctuality"
Cons: "- Horrible food; - Very old airplane. The oldest I ever flew; - The entertainment system was horrible and not worked. We came the whole flight without having access to anything, neither the map of the flight."
Pros: "The crew were excellent. They made up for the hassle of changing terminals at the last minute."
Cons: "When all of the passengers and crew are at the listed gate well before boarding and the gate is changed to a different terminal it adds a lot of stress to the situation. To the crews credit they did not let it effect their professional attitude. I was highly impressed by the employees of the airline to keep things on time and positive. Overall that made the difference between being a bad experience and becoming one of the best flight experiences I have had in years. This flight crew should be considered an example of how to treat customers well."
Pros: "Kind staff and crew."
Cons: "As usual, there were extensive delays. This time it was due to a plane change initially because there was a maintenance issue. Then, we had to walk across the airport to board our other plane at a gate on the other side. Then we had to wait for the crew to arrive before we could board. It wasn't until we finally were able to board that they discovered a maintenance issue on the second plane, so we sat on the tarmac in stifling heat due to the engine not being on for an hour and a half while they worked on the plane. We didn't take off until about 11:40 central time and arrive home until 1:30 AM eastern time instead of the scheduled 11:38 PM arrival time."
Cons: "Delays both ways"
Pros: "Only an hour flight"
Cons: "Same as earlier flight but didn't try wifi."
Pros: "The personal were mostly very freindly"
Cons: "My carry-on had to go through the scanner a few times and finally had to be checked. The check person was calling out "who's bag" and I did not hear her. She scolded me for not listening."

The plane was extremely cold, which made it even more difficult to sleep on the red eye.

My trip Chicago to Phoenix was good. I slept most of the way. They charge for everything now. Carry-on was ~$50. I brought my own snacks. Seats close together ( well, it is an airplane), but luckily I’ve been vaccinated. It was a round trip and on both, the flight was delayed an hour. The delays were from lightening storms. It was ok.

Not a lot of leg space but the flight attendants were very nice and comforting to ensure we had a good flight to our destination

Friendly staff at all levels. Efficient boarding, new clean plane, arrived 20 minutes early, lowest price available. No entertainment and food for purchase only. Great deal though for a short flight!

Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "It was a safe flight"
Cons: "The flight was initially delayed 1 hour early in the day and notification was sent out. The flight was delayed again later in the day and the notification was sent out but not so promptly. An announcement was made at the gate that the flight was further delayed because the flight attendants had to clear customs. The flight attendants showed up about 30 minutes later, carrying bags of food from the resurants in the airport. I understand the flight attendants need to eat, but our flight was delayed prior to their landing and this added an additional delay. In total my flight was delayed about 2.5 hours."
Cons: "Frontier seats are minimally padded and do not recline. It's difficult to sit in them for more than a couple of hours. Our 3.5 hour flight turned into a 7 hour flight after being unable to land because of storm conditions, circling for over an hour, and being rerouted to land at another airport for refueling before finally heading to our destination. It has been a week and our backs are still bothering us. We flew Frontier because it looked cheaper but after paying for luggage, seats, and food we would have been way better off to have flown on Southwest. We will never fly Frontier again."
Pros: "Nothing was positive while using Frontier Airlines"
Cons: "Everything was pretty unpleasant: 1.) hidden baggage fees ($45 round trip would be one thing for a CHECKED BAG, but $90 collectively for the round trip is FRAUDULENT) Especially when most airlines don't charge for carry on bags or it's at least calculated in the final cost. At first when I booked this trip with FRONTIER $180 for my tickets looked like a decent deal, UNTIL I WAS TOLD AT THE COUNTER THAT I HAVE TO PAY $45 each way for a FRIGGIN CARRY ON BAG!! turning my reasonable and anticipated $180 trip turned into almost a $300 (NEARLY doubled my cost!) had I known I could have at least packed more into a checked bag for that price. 2.) my flight was delayed 4 hours on my outgoing flight, cutting into my personal time off and no compensation or even a kind gesture like a free McDonald's sandwich when you land...you guys really have poor quality and seem like you don't really care about the paying customer 3.) staff seemed clueless and didn't know how to answer customers questions as to why our flight was delayed!! 4.) mechanical issues with plane were the cause, or at least that's what the copilot or captain Just HAD TO MENTION TO US RIGHT BEFORE TAKEOFF, causing everyone to stir and raise eyebrows. 5.) to top off him mentioning the mechanical issues they were having with the plane the flight was rough..I've never been more tense or anxious on any of the other 30+ flights I've taken in my life. Pilot didn't seem to know how to handle turbulence."
Pros: "The price and schedule choice"
Cons: "They try to trick you into buying other things and speak in a condescending way on the website. There's no entertainment not even a magazine. The seats which are super ridiculously tight don't recline and there's no cushion for your head. You have to pay $3 for a soda and the batteries are so small you can barely fit which is great when there's pee all over the floor. The outbound flight was delayed over an hour with no explanation and perfect weather. When I asked for more water in the tiny cup, she poured it half way. I guess they are really trying to save money. Makes me wonder they took shortcuts on safety to save a few dimes."
Pros: "Nothing"
Cons: "All the the hidden fees from the baggage to seat selection. No snacks or drinks were provided unless bought individually and the cost for the flight wasn't any cheaper than our flight up on United, which included everything at no additional charge. The customer service was awful and though we arrived at the airport over an hour and a half early, we almost missed our flight because checking in a bag was chaos (despite having checked in online the day before). There were no forms of entertainment on the flight, not even airline magazines, which made for a very tedious 2.5 hour flight in less than relaxing seats."
Pros: "The seats were spacious"
Cons: "When I went to check-in for my flight and get my boarding pass, the Frontier employee at the counter asked if we had paid for carry-on bags online. We said no and she looked at our bags and said we were fine. When we got to the gate however, I was stopped and told that I needed to pay for my bag. I asked to speak to a supervisor. I explained that their employee at check-in told us we did not need to pay for a carry-on. They still forced me to pay AND tried to charge me the gate price of $60 which I refused to pay. If they were going to charge me for a carry-on, they should have made that clear at the ticket counter where I would have paid $45. They were incredibly rude about it and it seemed like a scam they had planned out to try and get $15 more out of passengers."
Cons: "It's a sham to offer an "inexpensive" ticket price, when that payment only ALLOWS you to pay additionally for your seat! checked luggage! carry-on luggage! any and all food and drink on the plane! The trip ended up costing us twice the ticket price. When we landed in Phoenix it took 45 minutes to get our luggage because they were short on workers, so the same people took our luggage off the plane, then loaded the next flight's luggage on the plane while letting ours sit in the rain, before bringing us the off-loaded now wet luggage. Flight attendants barely do anything! Mostly they stand - or sit - around in the back talking and laughing amongst themselves. Never again!"
Pros: "None"
Cons: "The flight was delayed 5 hours, and we were offered a $100 voucher that would be emailed to us immediately after the flight takes off. I approached the desk to verify with an employee pre-boarding to ensure I will receive this voucher. She was annoyed with me from the start repeatedly saying it will be emailed after takeoff, which was NOT my question. My question was to verify that the email on file was correct. She had a very hard time getting this to her head. However, it has been over a week and I have yet to receive this voucher. Unless, I receive this voucher I will never recommend this airline."
Pros: "Both flights felt like there wasn't a sense of urgency. Although my flights went smoothly personally, others fell victim to the extra fees for not checking in a bag ahead of time. The customer service when checking into the flight to Detroit was appalling, however. The reps made us check in at a certain time and then disappeared when that time came, leaving a brand new employee to himself and I'm assuming a manager with his arms crossed. Not engaging his line, letting them know he'd be right with them. Customers frustrated began cutting the line and it's understandable, getting charged up to three times as one put it for the same bag. All that aside, I liked that I could pick my seat and naturally chose the front of the plane. The crew on way home was amazing! Very friendly and kind hearted."
Pros: "Not much."
Cons: "Frontier Airlines Lost My snowboard bag. No electronic system to track bags means you must rely on their human communication, and this is terrible. I can't believe they haven't invested in this type of tracking system....its 2017!!! Very bad customer service. No communication or mis communication on status of lost bag. Really they have no idea where it is. Promises to deliver lost bag at certain times and never do. Took time out of my day to stay home and wait for bag between 12pm - 6pm as they asked. Never showed up. Never called to say they wouldn't be showing up. They did this to me 3 times! It's 1 week later and I still don't have my bag. My ski trip was completely ruined. I've flown domestically, internationally, and I have never felt so uncared for as a customer. Tales of this terrible airline were told to me before I chose it. I can't stress this to any future potential customer. Choose another airline. Not worth it no matter how low the price is. Hidden baggage fees and terrible customer service will get you in the end!"
Pros: "The crew."
Cons: "My first flight was canceled without notice, it was a 1:30AM flight. Had to sleep in the check in area of the airport until we could get our next overpriced tickets that will not be taken care of by their 3 options they give you. This shouldn't have been placed as the cheapest tickets available with out big red warnings that it is only cheap if you have no bags. $40 more would have given me free check in bags and a far better in flight experience on another airline. Spread the word to never fly Frontier."
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "What did I like? A safe and smooth flight from San Fran to Chicago and back."
Cons: "The seats are cramped and don't recline. I'm an average weight and height and normally don't have such a hard time resting despite long flights, but both flights were uncomfortable. In addition, the flight from Chicago to San Francisco was HOT and no drinks are offered without payment - everything on Frontier is extra $$$ - a bit of a turn off. I'm an avid Southwest customer and I think I will be going back to them even if the flight 'seems' cheaper when searching Kayak. I appeciate you asking about my experience. I love Kayak, but won't be flying Frontier again. I'd rather spend up to $200 more for Southwest to get: comfy seats, free bags, cabin temperature comfort, on time flights, drinks and snacks. It's worth it."
Pros: "Once we actually got in the air the flight was fine. Didn't take too long and the crew were lovely in getting us what we needed."
Cons: "We were delayed because of weather first at the gate and then for almost 2 hours after we boarded but were left on the tarmac unable to take off. This is the part that bothered me the most. Perhaps the airline didn't know we would be held that long but on the plane once they told us the crew also got a bit annoyed after 2 hours when everyone needed to get up to use the bathroom which should have been expected since they literally had us waiting and going no where for that entire time. This situation could have been handled better and communicated more clearly upfront to the passengers. It probably didn't make a lot of sense to board us to only have us wait another 2+ hour stretch."
Cons: "The price was good, before you realized the price was a lie and they scam you by charging $45 to carry on or $40 to check a bag! That meant the overhead space was unused and they were just charging more just to be inconvenient. The plane was stripped barebones. The crew were rude, did not smile, and gave me attitude for hitting my elbow with the drink cart. They charge for even getting a soft drink. Nothing about the experience said "we're serving you." It's worse flying a more expensive airline because the rediculous bag fees make it just as expensive and even things that should be free like pleasant staff were lacking."
Cons: "In AZ visiting flare up heath issue cause concern for me to want to wait a few days to travel, I called in advance to change flight 1.) Couldn't get an American worker on the phone, workers are in the Phillipines! 2.) The rep stated a doctors note was necessary and I would pay $99 but if I couldn't provide a doctor's note then it then was $99 plus any amount over the cost of ticket. 3.) Loss over $350 on the trip departure flight from DTW to PHX. 4.) Charged baggage fee and never went on a flight"
Pros: "O'hare airport."
Cons: "I was unable to print a boarding pass at one of the many kiosks - it informed me I needed to speak with a Frontier agent. The line for the agents was about 2 hours long, too long to wait to make the flight. After being told by a frontier employee that I'd just want to get in to the line to rebook on a later flight (9 hours later) I proceeded to speak with a momentarily vacant agent who, helpfully, printed and handed me my boarding pass. I arrived at the gate to a closed door and ended up needing to rebook anyway. I decided to just not go on the trip.... wasn't worth having to deal with Frontier 2 times in one day."
Pros: "It was SUPPOSED to be a round trip. I arrived at LAS an hour before departure, and tried a kiosk. It advised me that I needed to see an agent. I get in line. 19 minutes later, I am informed that even though the plane is still at the gate, I missed the 45 minute deadline,and cannot board. The agent will not help me to book another flight, but gives me a paper with an 800 # on it. I am told that all of the next days flights are sold out. I managed to get a $287 flight t 6 am the next day, on a different carrier. When I arrived at Ohare for the return leg, I was charged $40 , for my carryon. When I expressed my displeasure at the charge, I was told that Frontier was a low cost operation and should not be surprised that I would pay more for extras. My response to that is "When did customer service become an extra, for which I should be charged?" I have found your corporation to be an overpriced low service airline, a soulless company intent on squeezing every cent out of each transaction, while providing even less than the bare minimum to the sucker who buys a ticket."
Pros: "I really liked the brand new and updated Airplane. The fit and finish was quite nice and the electronics and lighting were nice."
Cons: "The crew was poorly trained in virtually all aspects of their duties. They had no coordination among themselves and ran around like a bunch of chickens with their heads cut off. One attendant yelled at a passenger at one point. They kept turning the lights on and off abruptly and made a HUGE deal about throwing away the trash because otherwise they will get stuck doing it all. The intercom system was also abused as the attendants made, at times foolish announcements, with a different attendant speaking almost each time. One would almost yell while another would speak very softly. The intercom system and speakers on this plane, particularly from the cockpit, when the captain spoke, sounded like it was from the Vietnam War era. For a brand new airplane, this was a disappointing shortcoming in the technology. We experienced excessive turbulance for the majority of the flight as well. I do not know if this is something the pilot is able to overcome but on this flight, it certainly was an issue as i almost had to vomit from all the very abrupt and excessive motion. I would not rate this as one of the better flights i have been on."
Pros: "I actually like that you cannot lean your seat back. It's too imposing on the passenger behind you."
Cons: "They charge extra for everything. Every seat has an extra charge except for the middle seats in the very back row. Once you've paid for your seat and for your carry-on bag(!), you've paid as much as you would have flying with Alaska, American, United, etc. There was no entertainment whatsoever on a 5 hour flight (not even for purchase) and no snack provide either. I believe there was food for purchase but I didn't even look at it. Also, they do not support TSA pre-check. This would have been something the representative I called should have informed me of but instead she told me she had updated my records. So in addition to the fee gouging, their staff are either uninformed or outright dishonest."
Pros: "Crew on the plane was super nice and cared for us."
Cons: "Check in process was HORRIBLE. I initially showed my military I.D in order to check into my flight. All U.S Navy service members that are attached to a ship have a sticker on their I.D that states their ship and department. The lady that was assisting me accused me for having a fraud military I.D as the sticker ONLY hides what branch I serve in. She accused me for hiding information on my I.D as she tried taking the sticker off as I need that sticker to get on and off my ship. I was also accused for not looking like my military I.D picture. That picture was taken during boot camp as my head was completly shaved and I had no facial hair. I obviously grew out my hair and had facial hair as I was in a leave status. I was not required to shave for the duration of my leave. She also asked why I was not in uniform. The lady assisting me failed to realized that active duty members do NOT have to be in uniform every second of their waking lives. She did not believe I was in the U.S Navy and was super disrespectful. I just gave her my Illinois I.D to avoid any other trouble. I'm not a confrontational person so I just tried to avoid creating a scene in front of everyone. She was not wearing a name tag so I called frontier to make a formal complaint. I will not be flying with frontier anymore. Thank you."
Cons: "After pushing the flight back twice, they then bumped the flight back up and changed the gate without making an announcement throughout the terminal. I also received a text notification indicating the flight was delayed, but not that it was moved up again and the gate had changed. They only called our names after it was too late and they would not allow us to board. They left seven people standing at the gate as they pulled away. The earliest they could rebook us was 2 days later. Book a budget airline, get budget service. Will happily pay more next time for a different airline."
Cons: "We landed in Denver and landed a little behind schedule. The flight was below average as the pilot was navigating in "bad" weather. It was not even raining. Once we landed the pilot continues to get on the radio to tell us we would be sitting for 10 minutes. After over an hour we finally moved to a gate. Now that we are over 1.5 hrs after our schedule time frontier took over another hour to get the bags to baggage claim. This is embarrassing for a company that is inflexible in changing flights, charges you to pick a seat, charges you to check a bag, and charges you to carry a bag on. They should return all their customers money from this flight I will not be flying frontier again."
Pros: "Boarding was quick."
Cons: "Flight delayed due to "changing of aircraft "- we taxied off the runway over an hour late. Nothing like getting to the airport early and then waiting even longer due to the airlines mistake. The plane was disgusting- food and crumbs all over the floor (not exaggerating). Add to that Frontiers extra charges ($40 for a carry-on and anywhere from $5-25 for choosing your seat) and no drink service (not even a water) offered to us- it was terrible. Thankful it was a short flight and we were safe but for what we paid and the delay factor l wish we would have just drove. While l now know to do my homework ahead of time, Kayak should list airlines that do not include at least a checked bag with the price."
Cons: "We arrived to check our bags in at the airport about 2.5 hours before our flight. We noticed a rather larger line, so we were comfortable that because we had arrived so early that we would be just fine. Oh to the contrary, the line grew and with it everyone's mood changed. Half an hour passed and we could not find one clerk to explain why the line was not moving. This was the flight back from Nashville heading towards Chicago. In a huge rage, a woman traveling with what seemed to be her mother and two children finally hit a tipping point. She demanded to speak to a clerk and basically had to stalk their office until one came out. Apparently, in Nashville, the check in crew does not begin to check bags in until about an hour to forty-five minutes before your flight. I just couldn't get that through my head. If TSA, got forbid stops you, you're screwed. I will never fly with this airline again. You have to pay to even have a carry on with you, any kind of normal seat selection, seats are paper thin, and service was the worse. I get the cheap prices, but they're not that cheap in order to deal with all this mess"
Cons: "I've always been dedicated to Frontier but am quickly losing hope. They gave our gate away to another flight that was 3 hrs late. While boarding that flight, the gate attendant announced the Captain was on the wrong plane so passengers deplaned and started over. Our gate changed eventually. When arriving, our gate wasn't ready, and the crew had difficulty pulling in. We had a 2 hour delay with 40 minutes waiting for our baggage. Very poor communication. We found out more info on line than at gate. This was coming home. My story getting to Chicago on Frontier was as bad if not worse. Many other stories were being shared as well. Sad to see an airline that fought so hard to survive treat their loyal customers like this."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Pros: "Not much."
Cons: "The flight was delayed for over three hours. At destination (Seattle) the Link Rail system was closed and I had to pay $50 for taxi service. This was an unplanned expense. I can forgive issues with planes and reasonable delays but there was little or no concern about leaving passengers stranded at the airport. The $50 discount on a next flight with Frontier (which won't happen) is of little use. I would have appreciated some help with getting to my destination and room accommodations. Do you know how hard it is to make arrangements at 2:30am at the Seattle Airport. No food, no ride, and had to get someone to let me into my room early in the morning."
Pros: "We arrived in Las Vegas 20 minutes early."
Cons: "1.) We sat on the runway in Vegas for 15 minutes waiting for a gate to open. 2.) They charged me to select a seat. 3.) They charged me to CARRY ON a bag ($45!) 4.) They don't participate in TSA Pre-check 5.) There was no organized line-up for each separate boarding group. 6.) I was seated next to a baby that screamed for 3 of the first 4 hours flight time w/o flight attendants doing anything to help the dumb-ass dad who neglected to bring a freaking binky w/him! I guess maybe I'm just spoiled by the FAR SUPERIOR service of Southwest Airlines. Last time I let someone else book my flight on another airline!"
Pros: "The room between seats in the cabin."
Cons: "Our flight was delayed 2 1/2 hrs. We were told we would be updated every 15 min. Not! Finally a plane was coming from 2 terminals away. It took over 45 min to get to our gate, with no updates every 15 min. Emails updating our flight status reached us as we were on board the airplane. Not helpful. We reached home at midnight when we had planned to be there by 9pm, in order to shop before Sunday. Even though we weren't in a time crunch to arrive, my time is obviously not valued by this airline. I will make every effort to NOT fly this airline in the future."
Pros: "The pricing of the flight was great in comparison to other airlines, the flight was also on time and a bit early arriving to my destination. I did do my research prior to flying with frontier and noticed that many other travelers have complained about the added costs; the airlines website states that you have to pay ahead for baggage and carry-on's prior to arriving at the airport otherwise it'll be a lot more expensive there. I paid for luggage each way, no carry-on during this flight but did choose my seat ahead of time as well as I was traveling with my husband."
Cons: "The bathroom was not clean and smelled terrible - this should definitely be looked into as airplane restrooms are pretty gross already (also being pregnant, the smell was even worse). You don't get a complimentary snack/drink on the plane light other airlines but the ticket was about $100 cheaper than competitors so it wasn't anything to really complain about."
Cons: "Baggage drop lines were unbelievable. Foreign travelers were in the same line as domestic. There were only four agents to handle 100s of passengers. When I checked in online, to select a seat I had to pay an additional fee and then was also charged for my carry on bag which increased my fare by $68. In addition they do not participate in TSA precheck which further delayed my security process. Although I had allowed plenty of time (1 1/2 hours) to drop my bag and get through security by the time I got to my gate my flight was already boarding. Additionally you are charged for everything on the flight even water which for a 3 1/2 flight is ridiculous."
Pros: "Flight was very cheap."
Cons: "Flight was delayed by three hours, we weren't given notice of this until AFTER the time we were supposed to start boarding. We were promised breakfast/lunch vouchers and a voucher from Frontier, however we never received the breakfast/lunch voucher...so people sat around waiting for this voucher instead of going to get something to eat on their own. I did receive a flight voucher for another flight with frontier for $25 off, but I must book in 90 days. I understand flights will be delayed time and again, but it was how they handled the situation, how we were promised vouchers we did not receive and how we were NOT notified earlier of our delayed flight that I was upset. Airlines should be upfront with their customers who may be traveling for time sensitive events."
Pros: "On board crew was very nice and were very entertaining."
Cons: "I've flown frontier before and I have never had a problem. Tried to check in for our flight 30min before it took off as we were running late. The rep who was working the desk (young female, approx. 20yrs old) gave us the worst guest service I have ever received. I did not understand why we could not check in, nor attempt to board our flight, although I understood it is our fault for running late. We did not need to check any bags as we were carrying them on. The woman behind the desk only kept saying you missed your flight and was very disrespectful when our friend tried to talk to her saying "I don't know why your even trying to talk to me, I told you I am done with you." I work in the guest service industry and have never been treated or talked to with such disrespect. I would have understood if she was apologetic and explained to us WHY we could not board or make our flight, compared to being rude and rolling her eyes constantly. I will not be flying frontier again I can avoid it."
Pros: "Nothing really."
Cons: "Frontier advertised cheaper fares but when all the nickel and diming is done (like the baggage fees, seating fees, in flight drink fees) your better off spending a little more up front with another airline than falling for their cheaper fares. They try to sell you 'a roomier seat' but delivery seats which reminds me of public transit. They don't recline and they also don't have a tray large enough to accommodate a laptop!! Hard plastic covered in vinyl with fancy stitching. Try sitting for 4 hours on that! Southwest is a much better choice."
Pros: "On time on the way out."
Cons: "Bought the ticket in Chicago because it was cheaper than flying out of Madison or Milwaukee. Even if I paid for a bus ticket from Madison to Chicago. When I went to check in it took 5 phone calls and 1 1/2 hours later. The reason for the call was the carry-on baggage charge which was astronomical and my question was is the $40 for round trip. Which it wasn't. Also, I was unaware of all the additional charges, seat, bottle water, soda etc. The biggest problem was no WI FI on board. I need to work while I was in the air for 4 hours. It took 5 phone calls because I couldn't understand the person trying to answrer my questions. I also couldn't check in because Frontier was not compatible with my IPad. Talk about getting frustrated. I had enough stress traveling for business. On the way back we were backing out to the runway heading to take off and the captain announced that he was turning around because a passage was vomiting due to overindulgence of alcohol. 45 minutes later finally backed out to take off. I barely made it to my bus. Thank god I can run fast. What a nightmare that didn't need to happen. It would have been way cheaper to fly out of Madison or Milwaukee. What really PMO was socking us traveler additional charge for so called peak time. WHO DO YOU THINK BAILED YOU OUT IN 2001? Your should be ashamed of yourselves."
Pros: "The crew was courteous and professional."
Cons: "After adding up all of the hidden fees with the "low cost" of the flight, it all came out to MORE than I would have paid if I had booked a flight with another carrier!. As ad DEPENDENT of an active duty military member, I NEVER have to pay for checked luggage, much less a carry on! Once I got over having to pay and additional $150 for luggage, I board the plane to find extremely uncomfortable seats with half of a tray table, all I could do was laugh. The joke was totally on me!!!! For a flight that was over 3 hours long, it was NOT WORTH ANY OF IT!!! I didn't do the research that I should have, and that is totally on me. Fool me once, but NEVER AGAIN."
Pros: "The crew."
Cons: "The crew was fine. At no time was I made aware during my booking that I would be charged for a carry on and or checked bag. The total cost added $205 each way for 4 passengers to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous. The cost of baggage went up ten dollars from what I was quoted when called customer service to inquire about the prices on preselected seat assignments the day before departure. The seats do not recline and are very uncomfortable. The flight was delayed by five hours and no food vouchers offered. I would not fly frontier again nor recommend to anyone."
Cons: "Baggage did not arrive due to weight limitations which in my opinion is due to too many seats crammed onto the plane. My 89/91 year old parents first class seats were possibly a few inches wider and still 3 seats across...that's a rip off. No TSA - pre check. Limited staff for check in with long lines. Also, only 2 check-in kiosks with only one working and no assistant to help speed along the process. I witnessed one man who spent approximately ten minutes trying to print his boarding pass. Cheap tickets which result in getting what you pay for."
Pros: "Frontier staff in SFO (San Francisco) friendlier to passengers than ORD (Chicago). Kept luggage at SFO for pickup when I arrived"
Cons: "Missed flight by 10 mins. Was able to check-in 1-hr before a domestic flight and get my boarding pass printed. However, the attendants were not interested in expediting me, and 4 other passengers going on the same flight, through security. Ultimately, 5 passengers with boarding passed missed their flight even though we had arrived to the airport and checked-in at an appropriate time! After the plane left, an attendant assisted a passenger to rebook their flight, but then left to go on break and left 3 of us stranded. Very few Frontier attendants available to help us. Had to pay $225 for another same day flight to SFO using American Airlines. Learning points: - hard deadline, need to be at gate 10 mins before departure time - lofty and esoteric reimbursement process - Frontier does not participate in TSA Pre-Check, so arrive 2 hours ahead of departure time for domestic flights - Frontier does not participate in other airline organizations, so unless you rebook with Frontier you are paying full price for the new ticket"
Pros: "Nothing"
Cons: "Everything. Frontier is awful and I will never fly with them again. They cancelled the flight for "weather" more than 12 hours in advance. By the time the flight was supposed to leave, flights were taking off from O'Hare without any problem. Next, they could not have been less cooperative in helping my find an alternative route to San Fran. After more than 2 hours of arguing with Frontier personnel, they magically found a way for me to get there via Denver. Finally, once I boarded the flight to Denver, the crew could not have been any less competent. I saw at least two instances where they had given away the seat of someone who had checked into the flight, then had to scramble to find them a new seat. Frontier is the worst."
Pros: "The boarding process was easy enough."
Cons: "The crew was absolutely clueless. Half way through the flight no less than 6 sleeping passengers were woken and shuffled about because they discovered two other passengers had seated themselves in the priority area. I understand the desire to ensure passengers are seated properly. However, it was ludicrous to wake 6 people who were not at fault for this error on their part. They should have been more vigilant at the start, or left the rest of us alone after the fact. Terrible understanding of customer service. Also, our flight arrived early, however, they didn't have the appropriate gate available. Poor planning as we knew we'd be early about half way through the flight. Would not fly again, not because of the disorganized gate business, however, there's a real lack of customer focus on this airline."
Pros: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "I will never fly Frontier again. Poor customer service. Poor baggage handling. Poor timeliness of flight and baggage delivery. Poor communication of flight delays and baggage mix-ups. Understaffed. Undertrained. Poor seats, particularly considering I paid for the best. Inadequate compensation for 8+ hour delay and missing baggage for 3 days. After all the nickel and diming for seats, baggage (checked AND carry on) it would have cost me less to fly my preferred carrier and avoided every hassle, not to mention the inadequate compensation (again). Horrible, horrible experience."
Cons: "1) Although flights are fairly low fare, they get you with baggage. Had to pay to check OR to carry-on. 2) Flew out of Chicago O'Hare - a major hub - and Frontier, Spirit, Virgin America, & Alaskan all shared a SINGLE security check. Yes ladies and gentleman, one security scanner. I have never in my life (usually fly American, United, or Southwest) waited more than 30 minutes to get through security. This time was well over an hour, I almost missed my flight. 3) On-board staff was friendly (all but one woman), but there were no complimentary beverages or snacks. I did pay for some & they were not too pricey, but having to whip out my credit card yet again made my whole travel experience feel far from effortless."
Pros: "Flights were cheap."
Cons: "You end up paying an additional $30-35 to check a bag or carry on-board, you also end up paying $15-20 to reserve a seat. In addition, they won't accept your checked-in baggage if you're not at the airport 45 min before boarding to drop it off. They made me re-book my flight out of Chicago for the next day and charged me $99. I was only 5 min late to drop my bag off, and because of bad traffic. The airline has no empathy, they seem to be only concerned with charging you at every opportunity they get. I will never fly frontier again."
Pros: "Yes"
Cons: "Overall great experience. Thank you."
Pros: "Cheap overall price, no frill airline"
Cons: "Crew seems jaded, no food or drinks at all, seats are very uncomfortable, very little area at kiosk when you check in."
Pros: "Ticket cost was low and the crew from Ohare to LAX was great"
Cons: "Our fault for not researching more but baggage fees were extremely high! My husband planned on saving $$$ and packed in a carryon but they wanted to charge him more to carry on than to check? I thought my weight allowance was 50 lbs (like most other airlines). It’s 40lbs otherwise they charge an extra $30!!!!! Not impressed. No complimentary food, snacks or meal on a 4 hr flight. Seats were cheap-didn’t even recline and not Much leg room. Bottom line: if you want a cheap uncomfortable airline go for it. Otherwise pay the little bit extra and go with a mainstream airline for more comfort and perks"
Cons: "I understand that delays are part and parcel of the flying industry, but, who would update passengers? Had I not checked the flight status on google I would have never known. When we purchase tickets we do submit an email id, don't we? Then why is it so difficult to just send updates to that email. It was not until I subscribed to Spirit Airlines flight updates that I was issued updates that were late and outdated. For example: I got an email at 10:50PM that the flight take off was at 11:11PM instead of 11:56PM. I know it is imperative that passengers reach the airport atleast 2 hours before take off. But who would imagine/expect Spirit not to accommodate help when the TSA check to their terminal is closed."
Pros: "Staff were actually nice on this flight. I boarded last so can’t complain."
Cons: "No entertainment. No power outlets. No reclining seats. No legroom. No frills. Base fare. Pretty crappy as usual."
Pros: "The snack selection on the flight and food package options were reasonably priced, and there were quite a few good options."
Cons: "We arrived at the airport and were through security over an hour prior to our flight's takeoff. We decided to grab breakfast at a restaurant approximately 2-3 gates down from our gate. We arrived back at our gate 17 minutes prior to the departure time and the door to the entryway was already closed. No spirit attendants remained at the gate to assist or inform us about who we should speak to regarding this matter. We sat at the gate and watched our flight take over 15 minutes to pull away from entryway with no one available to direct us. After the plane pulled away, a few Spirit staff members came back out the door to the gate, and when we inquired as to why our names were not called throughout the airport (as we heard many other names called while sitting at the airport) they informed us we would have to talk to the customer service desk if we had an issue. We went to the customer service desk and they put us on another flight, which did not depart until late that day. We went to the customer service desks of 3 other airlines attempting to find a sooner flight, and when we explained Spirit closed the gates 17 minutes early, each airline stated that the industry standard is 10 minutes. Not only does Spirit not follow the industry standard, but they also shut the gates 2minutes prior to Spirit's standard which is 15 minutes before the flight. Additionally, no effort was made to call our names prior to the flight, as is customary with all airlines. Two days later, we went to board our return flight, which a week prior to our trip we paid $585 to change to that day, and when we went to check in we were not scheduled to be on that return flight. We showed proof of switching our flight and luckily the attendant was able to get us on that flight, however, we were extremely rushed getting through security and due to Spirit's mistake almost missed this flight as well. If no seats would have been available we would not have been able to get home despite paying to switch the flight a week in advanced. Overall, we were very disappointed with our experience traveling with Spirit and would not recommend the airline to anyone. We are frequent travelers for both business and recreation and have never experienced such poor customer service."
Pros: "The crew was very pleasant!"
Cons: "Initially the price was much lower than other airlines but you end up having to pay extra to reserve your seats (i was traveling with a group so we wanted to make sure that we sat together) plus you have to pay to check a bag (40 lbs or less) OR to carry on. By the time we paid all the fees we realized that we could have gone with a better airline because the price ended up being about the same when it was all said and done. On top of all that, there are no complimentary snacks or beverages (not even water) so bring snacks before boarding the plane. With all that said, the flight crew was awesome and really nice/helpful."
Pros: "Nothing."
Cons: "The boarding procedure was absolute chaos. On two of my four flights this weekend, they had the wrong flight information posted on the screens at the gate. Nobody knew what gate was for what city. It seemed like the crew at O'hare didn't even know there was a Spirit flight scheduled because they didn't have a jetway for us. We had to wait for a ramp to be set up, walk across the tarmac, and up two flights of stairs into the terminal. Then on the way out, we had to do the same thing in reverse, even though our flight (heading for LGA) was listed as being four gates away. It turned out the flight at that gate was really going to Houston. The people who were going to Houston were waiting at a different gate until someone told the New York passengers to go to the gate with no jetway... Confused? Just imagine how confused the hundreds of people were who were trying to find their flights with all wrong information on the screens."
Cons: "I had my flight from Detroit to Houston scheduled for Sunday around 7 am arriving to Houston at 9 am. They sent me a message on Saturday at 9 pm stating that my itinerary had change and now I was going to leave from Detroit at 3 pm arriving to Minneapolis at 5 PM and needed to wait in Minneapolis 5 hours to leave to Houston around 10 PM and arriving almost at 1 am on Monday! Total waste of time. Also on the way back I had a carry on bag that supposedly was too big and I needed to pay 57 USD extra. They advertise it as a low fare airline but then with all the added charges they have it is almost as if you were flying with a better quality airline"
Pros: "The crew was professional and positive."
Cons: "The pilot was helpful in communicating most of the issues but didn't follow up with explanations for all of the issues. I did hear him provide further info in the terminal. That info would have been better if it was heard by all of the passengers. The issues were out of Spirit Air's control. The gate/desk staff could have avoided many problems if they gave an announcement. Instead they had to repeat the same message to most of the passengers trying to find out next steps or a resolution. The line would have been cut by 90%. My biggest issue was all of the extra costs that weren't communicated by Kayak. After incurring multiple extra costs I am NOW aware of the rules."
Pros: "Landing safely."
Cons: "I booked a flight for Friday night red-eye just for it to be delayed by 2 hours & eventually canceled. Due to this cancellation I missed my brothers graduation ceremony that was scheduled for the next day. When I first called they told me the next available flight was in three days. I spoke to someone else who then told me 24 hours was the earliest flight. I took that with no type of credit offered for my major inconvenience. The re-scheduled flight was also delayed by 2.5 hours the following day. Needless to say, I will NEVER be flying spirit again."
Pros: "Nothing"
Cons: "Everything that Spirit has done has been mediocre. I bought a ticket for my employee to fly to New Orleans and he showed up at the kiosk 40 minutes before the flight and was not able to get on so I had to pay $15 to reschedule for today and he showed up at the same time and still they said that their computers were down and they couldn't check anybody in and there's multiple people angry that they're boarding passes want working and so now we have to figure out how he can get to New Orleans and actually make it there. It'll be three days of not being able to get there because of spirits unethical and subpar customer service. I will never choose to fly Spirit again after this"
Cons: "I had to pay more to check my luggage than I did for my ticket. I've never been in a flight where I had to pay for my Cary on. $59...not even like a standard $25 for 1 check luggage. The. I had to pay another $59 for my checked luggage. Also standard weight is 50 lbs. my suitcase was 54. I could've move things around however spirits weight was 40 lbs. so I got to pay $55 for over weight. I am so distraught because I was excited to check out Spirit but knowing what is standard for other airlines at no point did I receive any information on any of these charges previous. I also had to weight in line for 40 mins. Have never been to a gate that stopped accepting luggage 45 mins. Prior. And I would've checked 45 mins. Prior had they only had 2 people checking in and on em dealing with a patron for 15 mins. Before finally get another person to start checking people in. The flight was so cold that my face was freezing and I think I'll stop there. My disappointment is at an all time low. Only bonus was being switch to a new flight that left 30 minutes later. Also your app doesn't work properly. When it asks me to pick how I rate... there are no words that show up when the pop up with five choices pops up."
Pros: "That the flight was over and I was done flying with spirit."
Cons: "Literally everything is extra on a spirit flight. I have just started flying more recently and this is the first time I think I have taken a spirit flight because I would have remembered to avoid this company because of their service. If you wanted to bring a carry on bag that is bigger than a small back pack, you pay for it. Some water on your flight, pay for it. Leg room and comfort of the seats, horrible. Any in flight entertainment, no. Any USB charging, no. I would not choose spirit again if I have the chance. And there were plenty of delays with both my flight to and from my destination. I don't know if spirit has any control over that, but it makes for a horrible flying experience. My 1 hour 10 min flight turned in to 3 and a half hours thanks to waiting in the airport, on the terminal, and circling in the sky."
Pros: "The price"
Cons: "The experience felt a bit chaotic and impersonal. It's a bit stressful to manage all the extra costs as well. I tend to enjoy flying but I mostly just wanted to get this experience over with. Spirit gets you from point A to point B, safely but there's nothing enjoyable about it. Also, on the flight back we waited on the runway almost 45 minutes for an open terminal. We were about 30 minutes early but that wouldn't explain the terminal opening up 15 mins after our expected arrival time. However, I don't know if this was Spirit's fault or the airport's."
Cons: "CANCELLED. NO Assistance with rebook. Refund and you are on your own. Found out later they were have a pilot strike. They didn't disclose that and should have, in my opinion. I had the same exact thing happen on my return flight. Cancelled. No assistance with rebook. Had they been honest and straight forward I could have made proper accomdations for my return flight home. Instead a got the screw job TWICE. I understand that it is not in their control of the pilot strike. But good service would disclose that information as to not cause additional problems. Spirit sucks. Everyone knows that. But they don't have to screw people over and more then already do"
Pros: "Punctuality."
Cons: "Hostesses were loud and had the most horrible screeching voices I've ever heard."
Pros: "The staff was very polite knowledgeable and always smiled and some joked with made the flight a pleasure."
Cons: "I didn't know that the bag check was 40 pounds most are 50. I booked though a 2nd party and was not informed about having to pick a seat and the you had to pay for a carry on. They do not tell you about this be for you check out and also if you booking for 2 you may not be together on the flight unless you. pay before hand and then pick your seat. Also when looking for a phone umber on the web site and you hit contact us it sends you to the help and doesn't not show a phone number to talk to a person. The flight was good. I don't think that you should have to pay extra to make sure you are next to your family when traveling"
Pros: "I booked this flight late but paid through the nose. A long lay over When i asked where the sound tunnel was at the Detroit airport, Spirit employees said I couldn't go there WRONG! I went and it was fine. This is one airline you do not want to book last minute because they charge you top dollar and then it's a middle row seat, ($20 to chhose your own seat) NOTHING is complimentary, snacks, drinks or even water. Employees ill informed and not helpful but they smile right at you while their saying it."
Cons: "Everything"
Cons: "I didn't like anything. Will never book with Kayak or spirit. My flight from Chicago to Minneapolis was cancelled and I have still not got my refund. Pathetic!"
Cons: "We were delayed for about three hours but there were no announcements or screens displaying that information. There was no indication that we were even at the correct gate. People had to walk up one at a time and ask to confirm what was happening and that we were all at the correct gate. Two hours after our flight was supposed to take off, there was finally an announcement letting us know that there was a delay and our gate would be changed so we needed to move out of the way so another flight could use the gate, but not to too far because they didn't know when or where our flight would be leaving from. It was chaotic and disorganized for no reason. I understand that delays happen but the lack of communication was unacceptable."
Cons: "I traveled with my daughter her husband and my grandson. We loaded a recently purchased holdup stroller at the entry door with a cup holder and when we got it in Detroit (which was better than their arrival in Tampa as the stroller did NOT arrive until later that night as it was lost somehow) it was missing. My daughter went to the lost luggage service counter and asked if they could find it, and was told that WE should have known to remove it and if they wanted to purchase it and send the receipt they would reimburse. No one informed us of removing it at the door, we were told to board and leave it. Replacing only the cupholder will be extremely difficult. So this made me very disappointed as a customer."
Pros: "Airline Canceled the first leg and so never got to this flight"
Cons: "Airline cancelled the flight with zero understandable cause. And now out thousands to get home a day later than planned"
Pros: "Since minute one my husband and I felt the Racism. He aproched to the bording counter little after Carla (Afro-American lady) announced the cost of extra bags per customer. Just to confirm we understand clearly. Long story short, we paid $65.00 for an extra tiny hand bag, wait for our zone got called, watching people waliking into the bording check counter with more than one personal bag and HER sawing it and NOT saying absolutely NOTHING about it and letting them walked in without any inconvenience. Noticing that, our zone got called, walked into the line, my husband mentioned her about what he saw on others, SHE did NOTHING else beside ignored him."
Pros: "After getting through the gate, the boarding was simple."
Cons: "No mobile ticketing at O'hare. Security noted that Spirit requires you go through their ticket kiosks/desk, despite sending a mobile QR code to go through it when going through mobile check-in (itself a serious pain due to a terrible website). Further, they don't advertise that the cost of the seat and carry-on negates any savings on the ticket price itself. I couldn't even get a simple cup of water from flight attendants ("bottled water only, $3 per"). I will never willingly purchase a flight from Spirit again."
Pros: "Made it home in one piece"
Cons: "Only one suitcase, otherwise had to pay $52 for anything extra. Some passengers had more than one case/bag without charge. The staff acted like they did not enjoy their professions. Charging for snacks seemed outrageous & asinine. The flight was very rough and at some points very frightening. Dropped down more than once with my stomach having a pit. The passengers clapped their hands when we landed as if it wasn't safe. Not happy, extremely disappointed. The fight to Florida from Detroit was awesome & pleasantly surprised. I probably wouldn't recommend Spirit to friends or family."
Cons: "The first time I flew on Sprit I had a bad experience but I thought it was a one time thing so I gave them another chance. Even with the charges for EVERYTHING! WATER, SODA, CARRY ON... but my experiences this trip were even WORSE! My connecting flight to Vegas (through Minneapolis) was delayed 2 hours then another hour once we boarded. They offered us free WATER. My trip back to Atlanta (through Detroit) was delayed at least 3 hours (still sitting at the airport). They do not update you in the terminal. They do not offer any apologies, comps, or alternatives even though the website says you can choose another flight if your travel plans cannot be changed. DO YOURSELF A FAVOR AND PAY EXTRA MONEY TO FLY ON A REAL AIRLINE!!!"
Cons: "Due to Fox car rental triple charging my VISA I was instructed to speak to a manager when I returned my rental car. Knowing this would take more time, I arrived 30 minutes earlier to discuss the matter. It wasn't an easy fix. As a result, I arrived at McCarren Airport to check my bag at 10:55 p.m. for an 11:30 p.m. flight. I was told I was to late and would have to take the next flight to Detroit, which wasn't until 8:15 a.m. I pleaded and offered to take my luggage to the plane and carry it to the baggage workers, but it was to no avail. I was booked for the 8:15 a.m. flight to Detroit. I was very disappointed to be informed that it would cost me $99.00 to make the change."
Pros: "The crew was always attentive and responsive."
Cons: "It was very difficult to check in on line. it took me over one hour. Wanted to get my sits and when I took the option there was no sits to select even when paying for it. I checked my carry on and I kept having the offer to be part of the club to pay less for my carry on. I did not want to use the option but I keep being sent to that side. The same experience I had when tried to check in in my flight from Oakland to Chicago on Friday. since the web site did not let me check in I had to check in at the airport. There was an accident in the freeway and I ended up losing the flight from Oakland to Chicago because the website did not let me check in the night before. We arrived 45 minutes before the flight and they have the policy to check in 45 instead of 30 minutes before the fight like other airlines. We did not even get options or credit. We just had to buy another flight. It was a nightmare."
Cons: "I did a check in to my luggage it was just one an hour before boarding and i paid 50$ for my bag and they lost it and when i went to thier representative she told me she cant find and when i asked her when will they get back to me she was like as soon as they find it without any specification about the time or any thing and she gave me a permission for a voucher with 25$ to use it in my next trip with them!! Again!!! Really !! If i will travel with again!!! It is a horrible airline i will never travel with them again ever."
Cons: "I gave Spirit a second chance after a bad first experience last year. I shouldn't have. I was charged $200 to change my flight after realizing that I booked the wrong day and was trying to get home to Kansas City for a funeral the next day. I received zero assistance. I had no choice since it was a death in the family, but I wish I would have had a different option and not flown Spirit. The flight itself was awful too - smelled bad and there was a fly flying around the entire time. Just bad."
Pros: "Nothing"
Cons: "Flight from Detroit to Philadelphia was cancelled the morning of the trip. Wait time to talk to a Kayak rep was 1 hr 20 min, then the Kayak rep that tried to help us was informed by Spirit that we had to talk with them directly. Then the wait time for Spirit rep was over an hour and their website function was down. When we finally reached the Spirit rep they informed us that they would not help us reschedule another flight to get to our destination, and our choices were to get a refund or fly out with them 2 days later. Neither of these choices were an option for us, so we had to purchase last minute tickets on our own for an outrageous price with another airline. Spirit said the hurricane/weather was the reason they cancelled the flight, but the weather was fine on our route and no other airline had trouble getting from Detroit to Philly. I have NEVER experienced an airline being completely unwilling to work with me during scheduling problems. This situation cost us a ton of money, and worse we missed a very important event. We were extremely disappointed to say the least and will most likely not consider flying with Spirit again."
Pros: "on time"
Cons: "The airline is overcharging! Before I left, I googled "spirit airlines baggage". I made sure that my personal bag and carry-on are within the required size. The website does not say that carry-on will be charged. At the counter, I was charged $55 for the carry-on. It is a light carry-on (I basically just had a sleeping bag). On the return flight, I protested for being charged for the carry-on because the website did not clearly say carry-on would be charged. The ladies at the desk then asked me to pay $100+ for my carry-on. $100+ is the price one would have to pay upon boarding without having paid for luggage. I ended up paying $65.00 for the carry-on because I did not pay for it at the check-in counter. I was flying to O'Hare earlier that day so there was no need for me to go outside to get the boarding pass and pay for the carry-on. Still I was asked to pay $65. With my air fare being just about $125, it is unbelievable that I had to pay $120 for a carry-on. I had heard of an NPR interview about the frugality of this airline and I am in favor of it. But it is deceiving to charge low airfiar only to get it back with charging excessively on the carry-on. If the carry-on has to be charged, they should clearly highlight it on the website so customers are alerted. In addition, it is also an unfair practice to other airlines. Had I known that I’d pay $200+ for the airfare to go on Spirit, I would have chosen a different airline. I plan to write to the Spirit and other agencies."
Cons: "I booked my return flight the same day i booked my departure. I didn't recieve an email with my itinerary nor was i charged for the flight so i called the airline. After 30 minutes of my time wasted i was still on call waiting. The day before my return flight i panicked and bought a whole new ticket and then like 8 hours before muy flight i get an email asking if I'm ready for muy upcoming flight. I am completely disappointed with both kayak and spirit airlines. I WILL NEVER AGAIN BE BOOKING SPIRIT AIRLINES AGAIN!!"
Pros: "There wasn't anything I really liked about my trip on Spirit."
Cons: "From the curbside to the gate you are on your own. No skycaps to take your bags at the curb even though you've already paid for bags. And even though you've already paid for bags you still have to stand in a long line at the counter to check in. This is my 3rd time flying with Spirit since 2011. I thought the first 2 trips having issues was a fluke but no, it seems fairly consistent that you will not leave on time, the staff will not be friendly and nothing is complimentary...even water! The seats are extremely small and there is no way to recline them. Some of their planes have advertisement pasted through the entire length of the cabin, the crew really pushed applying for their credit card, all snacks must be paid for I mean, the message is clear, profits first, customers are to be used to meet their goals. At the end of the day, customers are lured in by seemingly lower prices but it's all smoke and mirrors. When you're done with all of the a la cart items, the price is the same as all of the other airlines, with inferior service, in my opinion. I will not be flying with Spirit Airlines again. I will spend my money with airlines that value me as a customer first."
Pros: "They play good 'on hold' songs."
Cons: "Spirit cancelled my flight to New Orleans without informing me until I got to the self check in. My two options according to the baggage claim workers and customer service on the phone were to get my money back or take their Thursday flight. I was supposed to fly home from New Orleans on Wednesday. From there, they narrowed my two choices down to just one, get my money back. As a result, I had to spend an extra $300 to get to New Orleans that day through another airline. According to Spirit, there was bad weather which is why the flight must be cancelled, funny, I made it to New Orleans that day with American Airlines. They never offered to compensate me, help me find tickets through another airline, or even an apology. I will never fly Spirit again in my life."
Pros: "Overall this was a bad experience. Spirit forces you to pay $55 for a carry-on bag. I suppose I should have known this already, and I'm sure it was in the fine print of my ticket. So partly my own fault. But when you add in all the fees Spirit nickel and dimes you for, you could have purchased a ticket with a better airline for same price. In addition, the boarding process was slow and the staff was unprofessional. The flight attendants were rude, the seats do not recline at all, and I could feel a hard metal piece inside my headrest. I asked for a pillow but the flight attendant said none were available. I will not be flying Spirit again unless there are absolutely no other options."
Cons: "The flight was delayed 2 hours and they did not communicate this information very well. I was told to go to gate L7 and waited and waited without any information. Then they told us to go to gate L1 and then to go to gate L11 - it was very disorganized . The employees were not helpful and they seemed annoyed at all the questions. It was very crowded in the terminal and they kept telling us to move back to let other passengers off the plane but there was no where to go. All in all it was not a good experience to fly with Spirit."
Pros: "Only the initial "sucker price" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!!"
Cons: "They use an initial "SUCKER PRICE" which does NOT include ANY LUGGAGE or the ability to SIT WITH YOUR FAMILY without paying extra!! $50 extra for each piece of luggage ... EACH WAY1 If you don't pay at the check in counter they charge $100 for each piece of luggage - each way and that includes ANY BACKPACK WITH WHEELS! $25 FOR EACH FAMILY MEMBER TO SIT TOGETHER!!!! NO COMPLIMENTARY FOOD OR DRINK. 2 sodas are $5! (can't buy just one) NO none zero entertainment, not even a radio channel."
Pros: "When I got off the flight to my destination."
Cons: "The customer service was terrible! When hiring a person customer service should be a priority! I understand you can't please everybody but to treat a person as if they don't matter is terrible. And to make a person miss a domestic flight because of being five minutes and making them go print a boarding pass and make me go back in line and then charging me an additional 200 dollars to rebook me was beyond me! I needed to make it to LAX to connect to meet volunteers for a mission trip I was going with and I did not make that flight just because the person decided to send me back to the line."
Cons: "The $30 up charge and no cash policy was obnoxious and exceptionally inconvenient. It cost me $47 to check 1 bag. I had to put money on a pay card. The pay card itself cost $5 which caused me to have to out $60 on the card to cover the cost of 1 bag. On top of that, the machine took my money only to tell me that it was out of cards. It turned into a bit of a wild goose chase. The people at the spirit counter took care of it but ended up giving me a blank card after it was all said and done and lost out of my $8 in change."
Pros: "In flight experience was good."
Cons: "Didn't like that I have to print my boarding pass and that an eboarding pass doesnt work on the scanners. That was not communicated well to me. The gate changed 30 mins prior to the take off time of my flight and not a single passenger was informed of this. There were no announcements made. They did not even care to change the flight information display at the gate behind the counter. While passengers were waiting to board, a jet blue crew member starts to announce boarding for their flight to JFK while its displaying spirit airlines flight to dallas. The jet blue crew has no information to provide to us. A spirit airline crew memeber SHOULDVE MADE AN ANNOUNCEMENT reg the gate change at the original gate or they should remove the spirit airline flight display from the screen. And all this 20 mins prior to take off. And I was told to stand in line that was a mile long to have this simple question answered 'whats the current gate'. The crew could've been a bit more informative, less rude and more approachable."
Pros: "Nothing"
Cons: "Flight cancelled an hour and a half before departure. Lying crew members said it was weather related to avoid having to place travellers on other carriers. Nasty, no help, said they could get us to our destination 2 days later. We rented a car a drove 12 hours instead, arriving home at 3:30am. My sons friend, who was flying with us to attend camp for 4 days, is now not here. They ruined the experience for both of them. Agent said there was a full ground stoppage at LaGuardia. Bulls--t. The Delta flight scheduled for the exact same time on the exact same route, took off and landed no problem. NEVER fly Spirit!!!"
Pros: "Your flight staff (flight attendants) are always great."
Cons: "I attempted to purchase luggage before each of my flights (departure and return) and the website would not allow it. I called the customer service number multiple times and it said they were experiencing technical difficulties. I was forced to purchase luggage allowance at the airport on both flights and was forced to pay a much larger amount that what I normally would have had to pay if the website was working. This excessive fee really makes the option of flying spirit less economical, frustrating, and really obliterates any reason to fly with your airline. Additionally, I was able to purchase seating before my flight- but on my return flight they put me in a seat that I did not pay for. The flight attendant did make a correction. Your staff at the main terminals is consistently extremely slow, unfortunately. I really like the flight attendants, they are always great. However, due to the above mentioned issues I have had recurrently, I will certainly be reluctant to purchase Spirit flights in the future"
Pros: "It got me from the point A to the point B safely. Shouldn't/wouldn't take that for granted."
Cons: "1. Technical difficulties: We attempted to check in the night before, in order to "save" on what's already a ridiculous fee for checked baggage. However, after inputting our credit card number, the system stated that it was experiencing malfunction. Therefore, we had to check in again at the airport, and although we informed them that we attempted to check in ahead of time, they were not concerned and charged us $52 each per bag. At this point, any savings we had by booking a "no frill, economic" airline, were negated. 2. Ridiculous Fees, cont: My husband and I were traveling together, and booked the flight at the same time, on the same credit card. Yet, the only way we were guaranteed seats together, was if we purchased seat assignments. 3. Delays: Our flight was initially delayed 3 hours. We were not given any explanation or apologies. Then, as our new boarding time was approaching, they informed us that further delay will ensue due to a flight attendant running late. They could not give us a time frame in which we would actually board, nor did they seem particularly concerned or apologetic. 4. (Dis)Comfort: We finally boarded. Seats do not recline, nor are they comfortable. Of course, even water carried a charge. 5. More delays, poor Customer Service: After we landed, we proceeded to wait another half an hour or so, because the plane for some reason had no access to the gate. People were restless and needed to use restrooms. But they were sharply redirected and ordered to stay seated and buckled, without much regard for the inconvenience and discomfort. Overall, a poor experience. There are so many airlines out there whose costs are comparable (or even cheaper after you factor in all of the additional, ridiculous fees) and who have a better record in being on time, great customer service, and no extra fees. I would suggest going with them."
Cons: "The flight attendant "joked" with us that we were heading to New York instead of LA... Supposed to be funny but seriously rude and frightening; I almost had a panic attack. I am also severely disgusted by the airlines that include a dozen hidden fees but don't inform you of them when you are booking your ticket. It was due to a fluke that I discovered carry ons were not free, which led me to search further and find that printing boarding passes is not free, nor are beverages, nor.. anything else. While I understand Spirit's desire to make flights cheaper, you should just TELL PEOPLE THAT when they buy the ticket, I shouldn't have to discover it after the fact. I probably still would have bought your ticket and been much happier about it."
Pros: "There was a Hispanic gentlemen who told jokes over the intercom and was very nice to passengers"
Cons: "In general, the flight crew seemed jittery, restless, chattery. They seemed unaware that it was an early morning flight, and passengers might be trying to sleep. The lights were turned on halfway through the flight, which seemed inappropriate for those who wanted a quiet morning to sleep. I was in the last seat in the back, and the flight crew would keep shifting around their own luggage in a disruptive way, chatting at a higher volume than appropriate for sleeping passengers. And collecting trash every five minutes seems a bit much. Overall, the experience was the worst flight experience I ever had."
Pros: "Really??? I guess I liked the fact that we arrived safely but that is it."
Cons: "EVERYTHING!! This airline has done everything wrong in an attempt to cut costs. The flights were very cramped. The seats were extremely uncomfortable. There were flight attendants but really no reason as there were no services they provided. There were extra hidden fees for everything from selecting your seat to printing your boarding pass (apparently this costs the airline $10 per boarding pass). The flights didn't arrive on time, we were waiting nearly an hour for our checked baggage which we were coerced into purchasing due to the limited size available for carryon (i.e.a small purse or brief case). I will NEVER spend another dime with this company and highly suggest you consider all other options before selecting this airline."
Pros: "I like getting out of the airport and vowing to never fly Spirit again."
Cons: "Spirit's computer system had an "error" which marked me as a security risk. I had to go through intensive security screening TWICE. I was given a hand written ticket that was not honored at the gate stating their computer error has blocked me from flying. With this status I was unable to take my flight or rebook one. Luckily I got a full refund. Definately not worth the hassle and airport drama I will NEVER fly this airline again. I feel sorry for their employees who have to deal with such a shitty system."
Pros: "The crew was very nice. The flight was on-time"
Cons: "Arrived at airport over 2 hours early. Did pre-check in for flight and luggage. Had to wait in line almost an hour to tag luggage. (Many people were frantic in line re: not getting to flight on time) TSA line was all the way down airport. Knew I would not make flight. NO agent to help me while I waited. Tried calling Spirit no-one could help. Got to counter with less than 15 minutes to boarding time. Supervisor was extremely rude and said there was nothing she could do re: TSA line. Said that if I didn't make flight I could get a later flight or pay extra for something different. Went to TSA line and no-one could help. Saw another Spirit rep, while in TSA line. she rudely said "no-way!" and walked away.. Finally, I "seriously" begged and cut in TSA line. Ran. Made it to gate for final boarding call!!!"
COVID-19 information

Safety measures for airlines flying from Illinois to Detroit

Airlines flying from Illinois to Detroit have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Detroit

Mandatory masks

Masks required on board, masks provided on flights from Illinois to Detroit

Social distancing seating

Middle seats unavailable to book on flights from Illinois to Detroit

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Illinois to Detroit

Flexible cancellations

Waiving of change fees. Search flexible flights from Illinois to Detroit

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$138
2/3Thu
nonstopDelta
1h 15mMDW-DTW
2/7Mon
nonstopDelta
1h 28mDTW-MDW
$138
2/3Thu
nonstopAmerican Airlines
1h 31mORD-DTW
2/7Mon
1 stopAmerican Airlines
5h 26mDTW-ORD
$145
2/3Thu
nonstopMultiple Airlines
1h 33mSTL-DTW
2/5Sat
1 stopMultiple Airlines
3h 52mDTW-STL
$147
4/17Sun
nonstopAmerican Airlines
1h 15mORD-DTW
4/30Sat
nonstopAmerican Airlines
1h 26mDTW-ORD
$147
2/17Thu
nonstopUnited Airlines
1h 21mORD-DTW
2/20Sun
nonstopUnited Airlines
1h 33mDTW-ORD
$148
2/6Sun
nonstopDelta
1h 41mSTL-DTW
2/8Tue
nonstopDelta
1h 52mDTW-STL
$148
2/1Tue
1 stopAmerican Airlines
7h 10mSTL-DTW
2/3Thu
1 stopAmerican Airlines
5h 01mDTW-STL
$153
4/20Wed
1 stopAmerican Airlines
4h 12mORD-DTW
4/26Tue
1 stopAmerican Airlines
4h 19mDTW-ORD
$153
1/29Sat
1 stopMultiple Airlines
8h 42mSTL-DTW
1/31Mon
1 stopMultiple Airlines
13h 22mDTW-STL
$154
2/17Thu
1 stopUnited Airlines
5h 34mSTL-DTW
2/23Wed
1 stopUnited Airlines
4h 04mDTW-STL
$156

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Recent one-way flight deals

1/26Wed
1 stopSpirit Airlines
14h 50mORD-DTW
$49
2/2Wed
1 stopSpirit Airlines
27h 34mORD-DTW
$52
1/25Tue
1 stopSpirit Airlines
27h 34mORD-DTW
$53
2/4Fri
1 stopSpirit Airlines
19h 40mORD-DTW
$57
2/22Tue
1 stopSpirit Airlines
25h 58mORD-DTW
$60
1/26Wed
2 stopsSpirit Airlines
25h 04mORD-DTW
$61
1/24Mon
1 stopSpirit Airlines
14h 50mORD-DTW
$62
2/13Sun
1 stopSpirit Airlines
19h 40mORD-DTW
$65
2/16Wed
nonstopDelta
1h 21mORD-DTW
$69
2/14Mon
nonstopDelta
1h 39mSTL-DTW
$69
2/22Tue
nonstopDelta
1h 15mMDW-DTW
$69
1/28Fri
1 stopFrontier
11h 03mORD-DTW
$70
2/17Thu
1 stopUnited Airlines
6h 17mSTL-DTW
$78
2/4Fri
nonstopDelta
1h 25mORD-DTW
$79
1/30Sun
nonstopDelta
1h 42mSTL-DTW
$79
4/22Fri
1 stopUnited Airlines
4h 11mMLI-DTW
$88
3/6Sun
nonstopUnited Airlines
1h 27mORD-DTW
$99
5/5Thu
1 stopMultiple Airlines
25h 26mORD-DTW
$107
6/22Wed
1 stopAmerican Airlines
4h 12mORD-DTW
$112
6/8Wed
1 stopAmerican Airlines
4h 22mORD-DTW
$113

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Flights to Detroit

Destination:

Detroit (DTW)United States

Return flight deals:

Detroit - Illinois

Cabin classes:

$81

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