Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Hilo
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Scores according to KAYAK customer reviews
Cons: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Pros: "Professional crew, Good service , comfortable seating, fine entertainment."
Cons: "First time traveling abroad, it was a unique experience and a learning one."
Pros: "I have used Delta long time. Used to be really bad. Today. Good good."
Cons: "Free beer"
Pros: "Nice crew"
Cons: "Not so crapped seats"
Pros: "After there was a problem with the plane once we had boarded, they were able to switch us to another plane at another gate. There was a short wait, and we only had a delay of 35 minutes."
Pros: "The crew was great."
Cons: "More food."
Cons: "They left without us. They could have waited a few minutes knowing we were on a delayed flight but didn't. They actually left early."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "The flight crew was great. Very friendly and efficient and there were free snacks with the comfort + seating with Delta. It’s airplane seating so it is what it is but I was not uncomfortable."
Cons: "I’m not sure everything was really great."
Pros: "This is a super aircraft with many amenities. The flight was smooth for the most part. Loved the movie and the classical music. The crew seemed to work well with each other and was very friendly."
Cons: "It would be nice to have an enforced carry on rule as people bring multiple large bags on and tie up the storage space."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "The Crew on this flight was great and the flight was quick."
Cons: "The flight was delayed 3+ hours and Delta kept pushing the delay out further without giving any updates as to why it was so delayed, and when I inquired at the Delta desk at the gate the woman was very rude to me as she snipped that it was a mechanical issue."
Pros: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Cons: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Cons: "At least one hour late"
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Friendly staff. Very comfortable seats"
Pros: "great service, easy to get on and off, snack options and drinks were all great"
Pros: "Great crew and plane arrived on time."
Cons: "No entertainment and no place to charge devices."
Cons: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Pros: "Flight turned out great... but I got lucky!!! Got a seat I wanted... now praying the same occurs on return trip"
Cons: "Not being able to assign my seat until I got to the gate!! Terrifying not to be able to choose seat fir such a long flight!!! Do not ever want to be in this situation again!!!"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "Crew was fantastic and very helpful."
Cons: "Not sure who was in charge of loading the plane with food for purchase, but they forgot it all entirely. The crew was kind enough to give extra snacks. Kinda curious how you forgot to load a plane with food for purchase and how did the crew not notice in advance? I would think that is one of their checks of the cabin. Not mention who ever signed off saying they filled the plane with food for purchase lied. Very frustrating not only for the crew but for the passengers."
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Pros: "We loved Jaimie and Dana with Delta, two super nice ladies working at check-in and bag drop counter. We were running late and a bit confused, both of the ladies helped us with the whole process, re-assured is that all will be well. They did so with a great genuine attitude. Thank you again Jamie and Dana :)))"
Cons: "More leg room wouldn’t hurt!"
Cons: "insufficient overhead luggage space"
Pros: "The flight was operated by Delta."
Cons: "I waited too late to upgrade my seats, but there were no negatives."
Pros: "The flight is short"
Cons: "Delayed from 930pm to 6am. Didn't tell us till almost midnight. Because of scheduling issues not weather or anything. The check in people had no idea what I was talking about when I tried to check in for my 6am rescheduled flight."
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Cons: "Enhanced security procedures are onerous and caused the flight to be delayed 20+ minutes. Too many TSA staff at PLN doing too many things horribly inefficiently. Extra precautions (testing a Ziploc bag of cookies and several chocolate bars for explosive materials) did not make me feel safer or less inconvenienced by the theatrics of security."
Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."
Pros: "Flight was nice"
Cons: "Boarding was slow because boarding is done poorly"
Pros: "The flight was good. It crashed zero times. I was pleased not to check my carry-on bags. They were attentive in calling for wheelchair assistance for me."
Cons: "Seats are consistently too small."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "Made friends on the way to Maine!"
Pros: "the meal was OK and they served ice cream midway between SFO and JFK."
Cons: "Late departure. Long delay getting to the get because of congestion at Terminal 4."
Pros: "Excellent service"
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Very on-time and fast, respectful crew."
Cons: "The airplane was old and with no entertainment."
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."
Cons: "Airplanes are filthy; asked for Coke without ice & the flight attendant filled my cup halfway. Unbelievably cheap! I was afraid to ask for more, for fear that I'd get an up charge!"
Pros: "I love the new entertainment sysem"
Cons: "Only one service on such a long flight? Should have done a second beverage service."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "The tv in the back of every seat makes any seat a good seat."
Pros: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
Cons: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
Pros: "I rated entertainment as 1* as there is no N/A option. Flight was very pleasant."
Pros: "Flight crew was very personable; cheerful and courteous."
Pros: "Enough leg and seat space for coach. Timely, easy boarding, clean airplane."
Cons: "Entertainment screens (though good selection for iPhone entertainment) , ability to charge phone."
Cons: "In flight entertainment was broken"
Cons: "Flight was so delayed that we missed our connection"
Cons: "Flight is always packed to capacity and seats are small. Uncomfortable. On the good side, we had a new plane with leather-like seats."
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Cons: "We had to wait for a flight attendant in Louisville going to Chicago, which made us a little late to OHare. Then we had to wait at OHare for another plane to leave. I ran from the one set of gates to the other, but I missed the boarding, even though the plane was still there. I was extremely disappo"
Pros: "Everything was good!"
Pros: "The plane was super comfortable"
Cons: "Long check-in lines in Denver - there were two sky caps outside who had no line which allowed me to reach my gate in time. Otherwise I may have missed my flight"
Cons: "We stayed one hour in the plane without any reason"
Pros: "The crew was actually amazing, and all were very nice and helpful."
Cons: "The entertainment on the 8 hour flight was horrible, and there was no way to recharge my phone battery. There was no TV that I could watch, and the "free entertainment" did not work for me."
Pros: "All the crew were pleasant"
Cons: "There was a delay but we weren’t well informed"
Pros: "Amazing Crew"
Pros: "pleasant crew"
Pros: "Our neighbor was fun to talk to."
Cons: "We didnt make it to Aruba because our flight was delayed for 4 hours so we missed our connecting flight."
Pros: "Flight attendants were very attentive"
Cons: "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
Pros: "Took an hour extra to get in the air but we arrived safe, and that is always 5 stars"
Cons: "The flight from Charlotte to Jacksonville denied 4 passengers boarding due to a weight restriction being met during the boarding process. There were no more same day flights available and staff was confused about how to resolve the issue."
Pros: "Nice to see the airline boarded and took off on-time. Kudos to the airline for actually having a meal option for breakfast without dairy for folks like me that are lactose intolerant. Oats were delicious"
Cons: "Boarding group 6 was awkward. Crazy American Airlines lady kept yelling at the first two passangers to use blue lane to board, which we were already walking in, pointing to us and repeating herself in a rude manner that made us pause and question ourselves that we were in the right lane! So we got out of the lane only to have 5 passengers cut in front of us. Idiot lady misdirecting passengers. Poorly handled."
Pros: "Movies are comparatively new"
Cons: "My flights between Chicago and Japan delayed both ways. My wife's flight from Chicago to Japan which is one day before mine got cancelled. Her name wasn't in the system for her rebooked flight with Cathy Pacific. HORRIBLE!!!"
Pros: "Fast all to boarding and everything"
Cons: "No comment"
Pros: "I had nice leg room as I was in the exit row"
Cons: "There weren’t any USB chargers which was confusing because the flight was 5+ hours long. There were no media options either, or blankets and the plane got cold."
Pros: "When the plane finally arrived everything went smoothly"
Cons: "Our flight was delayed at least 5x. We started getting delays around 1pm but our flight wasn’t scheduled to leave until 7pm. We were on a connecting flight so it was no chance of making the second leg of our flight. I used an AA discount to get a room in Charlotte but we didn’t get to the airport until almost 2am so I had called to cancel that hour before making it to Charlotte but was told I may still be charged for the room even tho at this point it was outta my control. It would be great if the airline took care of giving you shelter when you are stuck in limbo with no reason behind while you are stuck. American is a good airline but they seriously dropped the ball this trip."
Cons: "Sfo-phl flight was delayed just long enough to miss connection. Standbys were full. Instead of arriving at 10a it’s 7p"
Pros: "seat space (paid +$180)"
Cons: "There is no USB port or power plugs"
Pros: "Son flew alone and everyone was very helpful."
Pros: "Great crew. Great entertainment but. Ot so comfort."
Cons: "I was in a window but have a big person in my side and can't move in 3 hours."
Pros: "Overall a good flight"
Cons: "The boarding at phl continues to be the stuff of nightmares. Get organized PHL!!"
Pros: "The crew was lovely. Really nice, and did a wonderful job with the cart service."
Cons: "We ended up being deleyed about 30 minutes, in damp weather. It's not like it was snowing. Not sure why it took so long. B/c of baggage charges now everyone brings a carry on. This seems to slow the process of boarding as know passengers are asked multiple times to check baggage (for free, which is the one nice thing) before boarding b/c the overheads will be too full. Group 6 which I was in seemed like it was just the rest of the plane. Super busy, took me forever to get to my seat all the way in the back. Why don't airlines reverse board? People sitting in the back should board first. I feel like this would save so much time."
Cons: "Terrible seats and no option to change cause I had to contact the third party vs company where I bought my tickets"
Pros: "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
Pros: "The fact that the plane landed."
Cons: "American Airlines is running neck and neck with United, competing for the world’s worst airline. They have crammed so many seats onto their planes that I’m surprised it isn’t a health hazard. I was in an aisle seat and every time I started to fall asleep, someone going down the aisle slammed into me, making any sort of rest impossible. And the flight attendants had the typical U.S. flight attendant perma-rage, of course. I feel sorry for them, underpaid and overworked, but always p***ed off. Anerican Airlines needs to look at Emirates and other non-U.S. carriers to learn how to treat their passengers."
Pros: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Cons: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Pros: "On time departure and arrival - friendly crew"
Cons: "No own movie screen."
Cons: "First flight got cancelled without explanation. Then I couldn't get a follow up direct flight so I had to wait 2 days. Then when I finally flew there you lost my suitcase and I had to wait for that for 2 days!!! I'll never fly Iberia again!! You didn't even try to make up for it. And the guy at the counter was straight up rude."
Cons: "Rude American Airlines staff. Flight delay of more than 7 hours. No accommodation given. One of the dirtiest airplane and traveling vehicle ever flown."
Pros: "Today's trip.was ontime with a great crew. A big turnaround from our last trip."
Pros: "enjoyed the movie selection, liked the old and new movie selections and as the flight was long watched 4 different movies."
Cons: "Paying for alcohol other than wine and beer, seemed petty to pay $8 for a tiny serving of vodka"
Cons: "Slight delay taking off due to lack of personnel at Jackson airport. They did not arrive until 600 AM. Flight was to leave at 550 AM"
Pros: "Liked all the little amenities - actual meals, USB plugs for charging, free movies and games to entertain my kids, enough leg room that I can bend down and get stuff from my bag under the seat and that I could lean back a little without causing the person behind me to need knee surgery, tilt feature on screens to make video viewing easier when the person ahead of you tips their seat back. Seats were wide enough that I didn't fear jabbing my neighbor in the ribs every time I moved. Ice Cream!"
Cons: "My audio outlet was defenct. So, no films. And my connecting flight didnt have any information."
Pros: "Quick and smooth flight."
Cons: "90 minutes sitting on the cramped plane after boarding because of a maintenance issue."
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pros: "No flight to charlotte"
Cons: "Read above"
Pros: "The snacks are good and the seats are fairly comfortable. The entertainment options were nice too."
Cons: "But paying $8 for 30 mins of Wi-Fi is just outrageous. I did not, and will not ever pay that much for internet service. Additionally, my bag was asked to be checked at the gate. Mind you, my bag was a Airline Compliant design, that fit into the overhead bin sideways on the same sized plane going out to Chicago. If the flight were full, I would understand them being cautious about space, but the plane was barely over half full. It was just an annoying inconvenience."
Cons: "Allowed me to take earlier flight"
Cons: "Two of the 4 flights were late due to setting on tarmac to long,going& coming,almost missed flights because of it!!! Stewardess were very rude & not helpful!!!!! Especially when it came to helping with carry on luggage, luggage that I did check was destroyed !!! This is the second set of luggage that they have done this to !!!!!!"
Cons: "Flights that long should have on board entertainments and food"
Pros: "Flight left about 30 min late but still landed in philly pretty much only time."
Cons: "I wish there was a way to request to not sit next to someone carrying on a pet."
Pros: "I don't normally travel long distances, but when I do I fly with American Airlines. I found a round trip from Chicago to Los Angeles for only 170 dollars. I had an overall excellent experience. Thanks for the great hospitality."
Cons: "Lack of information about getting Visa Schengen to pass a transit hours cost me $300 and loosing my trip"
Pros: "Good movies"
Cons: "They delayed the flight like 5 different times and then the luggage took over a half hour"
Pros: "The effort of the crew to do as much as they could. Even at basic econ fare. Profits dictate. People are crammed as much as possible. We felt like folding chairs. But what can be done?"
Cons: "See above"
Pros: "The air line didn’t let me aboard my fly cause my baby Of 6 months!! Was needed a ticket to fly!!!! So I was on time to aboard, but the airline say was too late Really sad."
Pros: "Getting a meal and drink"
Pros: "Everything was fine"
Cons: "Baggage check-in fees should be lower than $30"
Pros: "The crew was friendly and patient"
Cons: "The seats aren't very comfortable, but it was a short flight"
Pros: "Fast & efficient"
Cons: "Not much"
Cons: "The $25 each way for piece of luggage"
Cons: "crying babies & no food"
Pros: "Same as above"
Cons: "Same as above"
Pros: "It was on time"
Cons: "Nothing was bad, completely average. Nothing impressive either."
Pros: "The personal tv"
Cons: "Having to pay an extra fee just to watch whatever I wanted"
Pros: "Late boarding, other then that ok."
Pros: "That I arrived to Memphis on time!"
Cons: "That the air isn't on until its time to board, instead of being a lil before its time to board."
Pros: "Same as above"
Cons: "Long waiting to take off other than that good"
Cons: "Arrived at 1:30 AM"
Cons: "Very long delay"
Cons: "The boarding gate changed but the gate information did not. I thought I would save money and time flying United at Ohare. That's a mistake I will never make again."
Cons: "In an effort to maximize profit you give up comfort. I bet you could charge more if it were comfortable."
Pros: "i liked the fact that it was a short trip so i could make my way home from there."
Cons: "Same as above."
Pros: "On time!!!!"
Cons: "Only water served"
Cons: "The delays"
Cons: "Same as first leg of the trip"
Pros: "coffee was good"
Cons: "Only got to serve it once due to turbulence"
Pros: "I made it to my destination and was offered a beverage"
Cons: "Everything else. No one greeted me. No TVs. Luggage was ruined. Ppl were rude"
Pros: "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."
Cons: "no outlets, no tv, no wifi"
Pros: "Early boarding for passengers with children under age of 2 was super helpful for me as I was traveling by myself with baby for the first time!"
Cons: "Wifi did not work. Limited food & beverage choices."
Cons: "Cat meowing loudly in seat in front of us"
Pros: "I made it alive"
Cons: "Crowded seating."
Pros: "Delayed a lot"
Pros: "Early arrival"
Cons: "No free snacks"
Pros: "Fast and easy yo use"
Cons: "Poor seat selection options."
Pros: "On-time flights"
Pros: "On time"
Cons: "Same as the first one"
Cons: "Weather delay but then sat at the gate for nearly an hour waiting for "fuel". Give me a break! No update as to why we were waiting, just said we would leave in 15 min an hour before we left."
Cons: "Didn't make it"
Cons: "Paid for first class, didn't get offered dinner"
Airlines flying from Illinois to Hilo have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Illinois to Hilo
Masks required on board, masks provided on flights from Illinois to Hilo
Social distancing seating
Middle seats unavailable to book on flights from Illinois to Hilo
Testing for antibodies, testing for symptoms for flights from Illinois to Hilo
Waiving of change fees. Search flexible flights from Illinois to Hilo