Cons: "My mom booked the flight so I could not use the in Flight entertainment"
Pros: "Crew and flight itself was great"
Cons: "Temperature was too warm"
Pros: "The crew was great and the flight was OK...there were some bumps along the way."
Cons: "The seat could have been a bit more comfortable."
Pros: "Great prices, great schedules (tons of flights)."
Cons: "Free WiFi."
Cons: "Nothing boarded right onto the plane without any problems"
Pros: "Great on everything. Very friendly."
Pros: "Great job accomodating my disability."
Cons: "The pre-boarding was very chaotic."
Cons: "Very friendly and attentive flight attendants."
Pros: "We arrived 20 minutes ahead of schedule!"
Cons: "Everything was great!"
Pros: "Crew was excellent, seat was just a seat"
Pros: "The seating was a lot more spacious than on the Delta flight we took to Portugal three weeks ago."
Cons: "The gate agent got the boarding group messages mixed up on the display screens, which allowed some people with C boarding numbers to board with the first group of As, but aside from that minor issue everything went fine (it was a full flight, and too many people carried on luggage, as usual)."
Pros: "The crew.....always the most valuable asset a company has!"
Cons: "We have a known traveler number, TSA precheck, and yet SW did not include this info on our boarding passes.....we had to use the normal tsa security lines. The info is in our SW rewards accounts."
Pros: "Seats new plane."
Cons: "Delayed loading really badly managed little info on problem."
Cons: "Love Southwest, never had delays and the staff are very friendly"
Pros: "Everything went well. It was nice to have a flight that was smooth."
Cons: "No WiFi and no one notified us we were delayed."
Pros: "Nice crews, good seating option"
Cons: "More direct travel instead of 3 flights to connect"
Cons: "This plane was one of the older versions so it took longer to board because of the lack of overhead bin space and I felt that the seats were more cramped than normal."
Pros: "The crew was attentive."
Cons: "No phone chargers on the plane. WiFi was not available for that particular flight. We sat on the plane at the gate for almost an hour before the plane started moving and the crew said the delays were due to “paperwork”"
Pros: "I forgot the guy's name buy one of the crew members was especially funny! Good snacks, comfy seats, solid entertainment."
Cons: "Had a 1.5 hour delay due to a mechanical issue."
Cons: "Even with the air vent open, it was a bit warm. Traveling with my dog, had to pick the case up so she could get some fresh air."
Pros: "Ample seat room. Not full flight. Attentive flight attendants."
Cons: "Cup of hot tea was very small."
Pros: "Service was great! On-time departure."
Pros: "Flight was amazing!"
Cons: "Love to see them flying from Ohare!"
Pros: "From car rental to the gate in 20 minutes Every detail went well"
Pros: "The flights were in time, boarding was well coordinated."
Cons: "No announcements were made after SW028 landed to inform passengers regarding the long wait on the tarmac."
Pros: "I appreciate that the crew did their best to make everyone happy and comfortable. I also appreciated that since the flight was delayed the crew did their best to make sure the boarding process was quick and as painless as possible."
Cons: "The connection in St. Louis was tight and unfortunately the departure gate was on the other side of the terminal so the Austin passengers had to hustle to make sure to make the flight. I’m not sure why my KTN did not connect to the tickets and so I was not able to utilize the pre-check security, which is a bummer. I have my number on my SW account so I’m not sure why this time it did not connect automatically as it as done in the past."
Pros: "Once again, a Southwest flight crew made the discomfort of flying a little less onerous by being friendly and funny. People were actually laughing out loud. The seats are so small you’re packed in like sardines, the food offering is a lousy bag of pretzels. But the flight crew? They were truly pros."
Cons: "See above — it’s just misery to fly in tiny seats."
Cons: "Se need better food on planes"
Pros: "Didn't crash."
Cons: "In wheelchair and needed assistance boarding. In fact there were 3 of us and no assistance. They started boarding others and then that made it difficult to board. I felt neglected and in everyone's way. No food available on flight to purchase. Because of time difference, after landing and customs check, I was hungry but didn't think I had enough time to get anything. If I had known the plane was delayed, I would have gotten something to take on board. I arrived at Ontario Airport at 10 45pm which was 12:45pm by my stomachs time and I hadn't eaten anything since lunch."
Pros: "I like the boarding method a lot, everyone should do it that way. The staff is kind and polite overall. Their baggage policy is what brings me back every time."
Cons: "I wish they weren't so stingy with the soda drinks. I was feeling very thirsty and they give you a tiny cup. I tried to get up to get another drink only to get chastised back into my seat to anxiously wait for them to come around again."
Cons: "Almost never used to have a delayed SWA flight. Now it is commonplace. Gate attendants rarely say anything of explanation or apology, as if you will always just be there. Not necessarily so."
Cons: "This flight was missed due to the delay, not leaving until 8:35."
Cons: "There was nothing to dislike!"
Pros: "the boarding agent was hilarious"
Pros: "Southwest is now my favorite airline. They have the best crew ever and they got the process of boarding downpack."
Pros: "Boarding and exiting went fine. Other than a rude passenger, the flight attendants were very courteous, even to her."
Cons: "Cramped seating flight was just about sold out"
Pros: "Well organized. Pleasant crew."
Cons: "No issues"
Pros: "The crew is very engaging and always smiling"
Cons: "The ac wasn't working on the flight from Chicago to St. Louis. Fortunately it was barely an hour's flight."
Pros: "Delayed by 2.5 hours - every 30 minutes or so we got an update saying it'd be another 30 minutes"
Pros: "I got home"
Cons: "Zero entertainment; zero meals (snacks only); cup of soda; couldn't sit with family because boarding pass was at the end of the "Bs." Very uncomfortable."
Pros: "Professional crew, even when the obviously drunk woman and her husband in front of us made a stink about 'water service only' on the 23-minute flight."
Cons: "Very crowded flight. The plan sat with no circulating air on the tarmac for 40 minutes waiting to take off. Apologetic pilot kept us in the loop, though."
Pros: "free snacks, comfortable seat, friendly crew."
Cons: "limited channels on free tv there used to be more when they had a different partner. I did watch ESPN for the first time on a flight. The stream was a little choppy on my device"
Cons: "Overall not bad. Food service can be better but it is due to the pandemic currently. Overall excellent flight!"
Pros: "I love that the plane has extra space available between seats (with no one in the middle) & that everyone was encouraged to keep their mask on at all times."
Pros: "I like having the adjustable head rests."
Cons: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Pros: "Crew and service were outstanding"
Cons: "Good taste perhaps...?"
Cons: "More leg room and seat width. I don’t like having other passengers pressed against me."
Pros: "Crew was good"
Cons: "No idea why there was over a two hour delay."
Pros: "Pilot and his ability to maneuver the turbulence. Also variety of snacks."
Cons: "Felt hot in the plane."
Pros: "On time departure and arrival"
Cons: "Paying for seats"
Cons: "At least one hour late"
Pros: "I did get home eventually"
Cons: "Flight was delayed. Seats are cramped."
Pros: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Pros: "Flight crew was excellent. We had the emergency exit row so leg room was awesome! Kind bar and soda we good."
Cons: "Flight delay due to the older aircraft and lack of a pilot that knew how to fly it. Bathroom needed some tending to"
Pros: "Equipment felt a bit dated. No entertainment system, which was fine with me. Skipped the offered snack. Just had water. Flight was onntime."
Pros: "In-flight entertainment, speed of flight"
Cons: "I was delayed over 2 hours"
Pros: "The crew at the airport was very courteous and helpful."
Cons: "No food; not even offered water; I asked a Delta employee about our seats and she was very unprofessional (mind you I'm traveling with kids and my boarding pass said that seats were to be assigned at the gate)."
Pros: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos, please reimburse on the credit card"
Cons: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Pros: "I love the in-flight movies!"
Cons: "This wasn't pertaining to the flight or airline; but the TSA line was ridiculously slow."
Pros: "Good choice of video programs."
Cons: "The flight attendant took 25 minutes to appear, and had enough time for one round of service. First class, at least you should get two drinks. Fly basic economy, there just isn’t any reason to fly first class."
Cons: "Direct flight, on time arrival"
Pros: "In a pinch they were able t"
Cons: "The vegan meal was not good"
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Pros: "i fell asleep until we arrive to STL."
Pros: "Anna from South Africa was funny, and super accomidatinf"
Pros: "The flight itself was fine."
Cons: "The flight was delayed and it set off a slew of connection problems."
Pros: "Very professional cabin crew"
Pros: "I got to destination. Baggage claim was quick."
Cons: "Flight was delayed due to waiting for a tardy flight attendant. Landing felt a little hard. No announcement about baggage carousel prior to disembarking."
Pros: "Friendly and informative flight attendants kept the passengers in reasonable spirit."
Cons: "Left nearly an hour late after confusion related to oversold seats and upgrades. The gate agent entered the plane multiple times. The landing was rough, the brakes were loud."
Pros: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
Pros: "Good service and food"
Cons: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Pros: "Great (seemed like unusually friendly and helpful) crew. Plenty of carry on baggage room."
Cons: "Seats didn't recline. Plane hot initially and couldn't be cooled down until airborne."
Pros: "Left reasonably on time, arrived a bit early, able to find overhead storage for my roll-on, even boarding in Zone 3"
Cons: "Very tightly packed; minimal comfort for the flight."
Pros: "Did not eat or use entertainment."
Pros: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Pros: "Had exit row so more leg room"
Cons: "Did not announce zones well, no entertainment."
Pros: "Excellent flight. Nice new aircraft."
Cons: "Delta Flight #1661 I paid for 1st class. My first flight was late so I arrived at the gate after boarding began. When the gate attendant scanned my ticket another printed. When he handed me the ticket my seat had changed to seat 25E. I told the attendant that I had paid for first class. He asked me to step aside while he contacted his supervisor, Joe. Then I had to wait until ENTIRE flight had boarded which defeated part of the reason I paid for the upgrade. This was on top of the fact I was so thirsty because 1st flight didn't have drink service and because it was late I had to book it to the connection arriving sweaty, hot and needing to use the bathroom. I was told they had given my seat away to someone as a free upgrade. Joe offered me a $100 voucher to take other seat which was less than I paid for 1st class, plus the seat was a middle seat in the rear of the plane. When I told him as much, he tried to manipulate me by telling me that they would have to kick someone out of my seat. When I declined the downgrade, they made me stand by while they kicked someone out of my seat which was embarrassing and humiliating. Then, when they handed me a new boarding pass, it was not the seat I had paid for and selected, instead it was in the first row, which I’ve always hated because there is no under seat storage and I cannot keep my backpack with me. When I pay for first class, it is primarily so that I can board first and so that I have extra room to work (which I need access to my bag to do). While I was trying to take out the minimum of the things I needed from my bag and figure out how to manage without it, 3 times a flight attendant told me they had to take my bag (since I was the last person to board they tried to prevent me from using the bathroom and they were anxious to leave early). I tried to explain that Delta had prevented me from boarding earlier and that they gave away the seat I paid for which was NOT the first row."
Pros: "The crew was nice"
Cons: "I didn't like the fact that I didn't get my luggage with me when I arrived to casablanca as I lived 4 hours away from the casablanca. I have to come back the next day to get my luggage. I was very mad about it.plus I noticed one of my luggage has been damaged so now I have to buy another one because I can t use it. It was disgusting."
Pros: "The flight crew was nice and polite. They served drinks and snacks in a timely manner while on the flight."
Cons: "Flight was scheduled to leave early, the plane arrived, but they couldn't turn the plane around fast enough. We left the gat late, then pilot said we would still be arriving half an hour early. We arrived about 45 minutes late, and that was a problem because our connecting flight was due to depart now in 15 minutes. Lightning forced the airport to shutdown, which was great, we had a chance to catch our flight, but we were stuck in the airplane, and we couldn't get to our gate until the all-clear. I know this is not Delta's fault, but they did arrive quite late on a flight that, according to them, would be early. They also never communicated to the other flight that there were several passengers catching that connection. So by the time we had ran to catch our connection they had closed the ramp. Lightning hit again, and they shutdown the airport once again, so the airplane was still at the gate for about an hour, and they did not allow the 20+ passengers to board that plane, which was right there. So frustrating. The only thing that saved it was that our new flight was the new airbus, and although it left an hour and a half later, the comfort level was phenomenal."
Cons: "No in flight entertainment"
Pros: "Really surprised to see that Deltas new 737's had free in seat entertainment."
Cons: "Boarding was a little awkward."
Pros: "Crew service was excellent"
Cons: "Poor leg space"
Pros: "On time, nice crew."
Cons: "Delayed flight for 6 hrs. and acts like it is just business as usual, perhaps it is for Delta"
Cons: "The flight was very bumpy and didn't have the option to watch a movie."
Pros: "The cookies!!!"
Cons: "To cold on plane"
Pros: "My overall experience from booking to checking in was great! Delta provided seat accommodations for me to make flying with an injured knee much more comfortable. Thank you!"
Cons: "As always, I find the seats to be too close together and cramped, especially for middle seat passengers."
Pros: "Although not the crew or airline's fault at all, we had to sit and wait for the Vice President to leave the airport, which delayed the whole airport, really messed up my plans in St. Louis. Very friendly staff, and the captain kept us very well informed of the whole situation. Besides running out of choices to drink (they were down to water with no ice by the time they got to us) it was an ok flight."
Pros: "Gate attendant was a superstar."
Cons: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Cons: "Late and then mechanical issues."
Pros: "Crew was great"
Cons: "Seat was uncomfortable. Flight was much too crowded"
Pros: "Crew was friendly and nice."
Pros: "Flight was cancelled after multiple delays & I changed to United."
Cons: "Stop delaying & canceling flights, especially last minute"
Pros: "Really easy boarding and flight. Great in flight entertainment options."
Pros: "All was good"
Cons: "Nothing to complain about."
Cons: "Person in front of me had seat reclined from take off to landing. Nobody checked. Nobody told him it had to be upright during takeoff and landing. I believe that is a safety issue. Isn’t that why the flight attendants are there?"
Pros: "Seat assignment process was great and considerate of my preferences."
Cons: "If AA could fix its luggage handling process that would be great. BOTH (!) of my bags have been lost on this flight. Both have been eventually located, recovered and delivered to me, but experience was not pleasant this time."
Pros: "Flight attendants were friendly and thoughtful."
Cons: "Seating is too tight. Hard to believe that in 2019, major airlines still have seats without any electrical or UBS outlets for charging devices."
Pros: "Crew friendly and accommodating, even on short flight"
Cons: "Good - no complaints."
Pros: "Crew was great."
Cons: "Plane was about 1000 years old and I don’t think I’ve sat in a more uncomfortable seat."
Pros: "Comfortable seats and snack / drinks service"
Cons: "Delayed flight departure and bumpy landing"
Cons: "I was apparently "flagged" by British Airways for extra security checks. As I understood it in London, I was randomly selected for this security check. This then apparently meant that I was to be flagged for all subsequent flights. This meant that in Chicago, after going through two other security checks that day (Zurich and London) and completing customs, I had to engage in a full Homeland security check. This involved removing protective covers from my laptop and phone that were hard to get off (not meant to be taken off regularly) and a full body search that I did not have to do in London. After many hours of traveling, this was very a frustrating experience."
Cons: "I will never, ever book with Kayak again"
Pros: "Flight crew was great. The plane was half full, so the attendants allowed us to move."
Cons: "Terrible landing in Charlotte. The plane was rattling and had an annoying whistle."
Cons: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Pros: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Cons: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Cons: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
Pros: "The fact that they re-booked without me having to contact customer service."
Cons: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Cons: "Flight was delayed by untold circumstances causing us to miss our connecting flight to Venice."
Cons: "I’m not sure how this flight was as I missed it due to a delay from YYZ to ORD"
Pros: "crew was pleasant"
Pros: "On time departure and early arrival"
Pros: "Nice crew Spacious plane"
Pros: "The crew was amazing, flight was very smooth, arrived early, plane clean, service was great."
Cons: "For being in first class, my seat did not recline so I couldn't sleep and audio for my entertainment center was not working"
Pros: "Good time for flight"
Cons: "Tight, hot inside plane, no refreshments"
Pros: "Was on time."
Cons: "Not eventful."
Cons: "Luggage did not make the transfer on time (Chicago-Charlotte after Tokyo), although they had about 45 minutes to load it. Do not buy an international ticket with less than 1.5 hours transfer time. (It took 45 minutes to get through customs/immigration and retrieve luggage for transfer."
Cons: "An S80? Really? This plane was older than me! Horrible plane! The crew looked like they had been up since 4 am. Looked exhausted and unfriendly. I do want to clarify that this was an American Airlines operated plane, not etihad."
Cons: "There was just an announcement that the refreshments will be served shortly but there were no refreshments. Take off and landing was horrible. Flight was shaking way more than usual."
Cons: "All was excellent! Only the internet was not working good , payed for all flight access but most of the time the internet was not working. Anyway I contacted support team and they refunded me"
Cons: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
Pros: "on time"
Cons: "very cold"
Cons: "This made the check in process extremely frustrating and confusing. Traveling with my elderly dad who had to squeeze between two large men for 7 hours because people who actually booked the airline got priority seating. We had to pay an extra $500 to upgrade to comfortable seats. Not pleased w Kayak."
Cons: "Forced to check my carry on. Took 30min for the bags to come out on the carousel. Which is why i never check my bag."
Pros: "I enjoyed the entertainment because I don't watch movies in the theater often. The movies I saw in-flight were recent films I've been wanting to see and made time pass fairly quickly."
Cons: "I'm not a giant, but there definitely was not enough leg room in the main cabin. I could not sit comfortably, especially in the middle seat."
Pros: "Speedy boarding"
Cons: "Unmotivated crew, uncomfortable seats."
Pros: "Good flight. Arrived on time"
Cons: "Jet bridge was broken and needed repair. Delayed departure."
Pros: "very friendly staff"
Pros: "Nothing to expect from Domestic fight."
Pros: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
Cons: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
Pros: "Plane was ancient"
Pros: "The ginger ale."
Cons: "This was my return trip with more delays due to maintenance issues of the aircraft. 10/17/16 flight 1585 was the outgoing flight delayed five hours on my departing trip. I waited at the baggage carousel 15 minutes for my bag after over an hour delay due to switching aircrafts. With a flight arriving this late in the evening with the low volume of bags checked (due to checked luggage charges), this should not be the case. Five minutes to gulp down ginger ale."
Pros: "All flights were on time Greatly enjoyed the trip"
Pros: "Flight was on time. Plane was clean. Staff very professional."
Pros: "It took off on time and life was good."
Pros: "On time/early."
Cons: "Menu items in Polaris."
Cons: "We arrived at the airport over an hour before the scheduled departure time, per TSA suggestions, and it was way too early. Perhaps a half hour before boarding from smaller cities would be more suitable."
Pros: "The flight departed early and arrived early, good flight attendant service"
Cons: "Long wait on the cold jetbridge for our carryon baggage, tight quarters on the plane"
Pros: "I had absolutely no complaints about this trip"
Cons: "Custom agents were rude."
Cons: "Luggage took >1hr. Flew w Copa - always got bad seats when on United flights"
Pros: "Flight attendant was friendly and plane ride was smooth."
Cons: "Flight got delayed twice (3+hours total) then we had to wait another 40 minutes for the plane to get there, deplane, and get cleaned up and restocked."
Pros: "The flight was listed as a 50 minute flight. The boarding was great, and very fast and efficient, but there was news that Air Force One was scheduled to land at our destination, so the flight left a bit early. Upon reaching altitude, the plane made record time. 50 minutes was cut down to under 30 from take-off to landing. The attendant was barely on the last row (a charter plane) from serving drinks, before the cart had to be put away for landing."
Cons: "The seats were tiny and my neighbor and I were both a bit taller and stockier than perhaps an average passenger (220lbs)."
Cons: "This plane was awful. I don't know how anyone who is not miniature sized could be comfortable on this plane. I am 6' 1" and ~ 200 lbs, not huge by any means, but not tiny. I legitimately could not stand up (so I had to sort of slouch walk down the aisle to find my seat at the back of the plane), then the seats themselves were so narrow that I ached terribly when seated in any position for more than acouple of minutes."
Pros: "From check in at IAH to a 15 min early arrival everything ran smoothly and on time. Pleasant trip."
Cons: "Plane was delayed for over 2 hours and nobody from United told us it is delayed and for how long etc. Customer service not very helpful"
Pros: "The trip experience was very nice. Although we left later than before we made up time in the air and was able to arrive ahead of schedule. The crew was one person but was very courteous and professional."
Pros: "That the flight was earlier then Expected"
Cons: "Bag fee"
Pros: "Nothing to like when an agent tells you that 8 seats open on plane .but already full!"
Cons: "See above!"
Cons: "No food no entertainment"
Pros: "We got my wife on a plane home in under four hours."
Cons: "United decided to bump some of their glorified bus drivers ahead of me on standby so I had to wait a full four hours in O'Hare listening to some doichebag from LA try to entertain folks at the Goose Island bar with his stories about selling franchises."
Pros: "It was fast & we didn't die we're the only good things"
Cons: "The Flight attendant was rude and mean , the plane was small and old .. But most of all he flight attendant ruined the flight for everyone. I even heard people saying she was mean as they were getting off the flight. I think her career as a flight attendant has ran its course (she was pretty old also)"
Pros: "Flight was delayed..boarding for St Louis was one of the worse flights I have ever seen..crew was rude..asked for a juice and she was mad because I didn't finish it..very uncomfortable flight..small plane."
Cons: "Got home"
Pros: "Great crew"
Cons: "No room on board for carry on luggage and when gate checking luggage it resulted in further delaying me to make my connecting flight"
Pros: "I really liked that the flight attendants came through to offer drinks and pick up trash several times and not just once, even after the turbulence that we had. I really liked the alternative wafers instead of the traditional trail mix or peanuts."
Cons: "I have no complaints with my flight, but I would sincerely appreciate if United offered some kind of neck pillow or a thin rolled up blanket for extra comfort on longer flights (5+ hours). These minor comforts are forgotten when packing my own bags when worrying about everything else."
Cons: "It's 2.5 hours past our scheduled departure time and we're still sitting at the gate"
Pros: "We made it. The pilot trod very hard to start the engines in extremely cold weather."
Cons: "Departing at 5:30 am"
Pros: "Still not in stl"
Cons: "Still not in stl"
Pros: "United really could have done better informing us of delay, then cancellation. I knew it was likely to be delayed due to weather, and kept checking the status. It wasn't listed as delayed until nearly boarding time, although it seems pretty clear they knew well before that. But SFO was a star. The new decor is sophisticated and comfortable. Bathrooms were like at a swanky night club! Comfy chairs and charging outlets every where. The biggest hit was the Exploratorium installation, which kept my and plenty of other kids entertained!"
Cons: "Wayfinding signage from BART is confusing. BART connection is a pain. The machines in the station only take $1 and $5 bills-- no 20s or credit cards! And no one at BART cares if you are running late for a flight."
Pros: "The plane was unboarded due to mechanical problem but a new plane was found and within an hour we were back on board. Appreciate the quick turnaround."
Pros: "Nothing. It's just ok."
Cons: "Nothing, just ok."
Cons: "Girl at gate was rude!!! After missing connecting because of Uniteds negligence, my brand new luggage first time used, zipper to main compartment was ripped half way out!! My clothes and stuff hanging out as its coming out baggage claim!!!!!! This was a nightmare"
Cons: "The snacks are too small."
Cons: "STINGY DRINK SERVINGS TINY SNACK BAGS"
Pros: "2 hours delay. Seems a trend with United domestic flights (technical problems, not the weather issues). United should review flight schedule to consider the delay so the passengers don't have to be a victim of those delays."
Cons: "Delay!! After traveling 20+ hours internationally, 2 hours delay on the last leg really is a big burden."
Pros: "I liked the fact that they were able to find another aircraft for us to travel to Dulles"
Cons: "I didnt like the fact my flight was delayed all that time and i wasnt compensated for it. Airlines charge customers to change their flight all the time. And if you miss boarding you have to wait and be accomadated accordingly. I would like to be compensated for the time that i had to wait because i booked an earlier flight so i could make it back to my destination for other plans"
Pros: "I'm home safe"
Cons: "The delay"
Cons: "Flight got camcelled made me late to duty station"
Pros: "newer plane. more personal space per seat"
Cons: "Our flight got canceled due to airport issues at our destination. United canceled the flight but had no alternative flights to get us home. Flights the next day were full. Took over an hour with the service desk to reroute tickets to cancel them and to get bags back then took two hours at baggage claim to get the bags back. Customer service was basically useless. After all that, we didn't get any of our money back! I will be avoiding United airlines. Flight cancelation was not their fault but the way they handled the rest of it was embarrassing."
Pros: "The amenities are fabulous. The flight was very comfortable."
Cons: "considerate steward checked for wheelchair at ORD"
Pros: "Same as above. Did notice the woman staffing the counter at boarding having extreme patience with people's problems and non problems. She was great and deserves a raise. Denver gate B 85 between 1:00 and 3:00 6/15/16."
Pros: "I liked that they waited for me because my flight was late getting in to San Francisco."
Cons: "The service. The flight attendants were rude"
Pros: "No much"
Cons: "Take forever to load. No entertainment. Hard, uncomfortable seats, no food. Kept talking about "premiere plus" benefits. Why does it cost $80 to have not bad service?"
Cons: "lost our bag, crying babies, uncomfortable plane"
Pros: "The flight was very pleasurable. Smooth takeoff."
Pros: "I was comfortable and I didn't die."
Pros: "Had to wait standby but got on the flight. Was very happy about that!!"
Cons: "It was not on united because it kept getting delayed."
Pros: "Nothing. I am stranded in an airport. Delayed nearly 14 hours. American airlines fixed the issue since united could not. Never again."
Cons: "Everything. I am stranded in an airport. My original flight was at 10:05pm. My new flight is at 11:45am. American airlines stepped up and helped me get a flight out earlier. I am now on a one stop flight instead of non stop, even though I paid for direct. Not very happy and will not use untied again."
Pros: "The check in clerk took care to reprint my boarding pass so it reflects my TSA precheck status."
Cons: "The seat was stiff and uncomfortable"
Cons: "You need bigger tray tables!"
Pros: "We were on time"
Cons: "It was just fine"
Pros: "Arrived early. Flight attendants were pleasant."
Cons: "Wanting to charge $40 for bag!"
Pros: "Arrived 30 min early"
Cons: "The flight was super delayed because Frontier was sharing a gate with another airline..."
Pros: "Fast boarding and that's the only good quality. No refreshments or snacks offered without a price tag included. Seats don't recline. Uncomfortable hard seats without any head rests for Support. Small tray tables that won't hold a laptop or drink."
Cons: "It's been 45+ minutes after landing that we have been stuck on the runway unable to dock the plane due to some delays. How Terrible is it that the pilot gets on the radio to say he has no updates or much information to give! People are antsy, children crying and this delays all passengers with other accommodations. Seems like there's no communication or organization from Frontier at all!!'"
Cons: "Shared my row with 500lb people and though two rows ahead of me had two empty seats I couldn't move to be comfortable. This beast of a woman couldn't put her arm rest down and therefore her body was smashing mine the whole time. It was disgusting."
Pros: "The crew had a great attitude and was able to make us laugh despite the fact that we were leaving late."
Cons: "The plane was dirty- there was balled up gum wrappers, food wrappers, and bites of food on the airplane floor. To make maters worse the carpet was already stained in multiple spots. My tray table also was dirty with sticky soda that had spilled on a prior flight. I was quite disgusted by the condition of the plane."
Cons: "On flight from Tampa to Chicago nobody charged me for carry on,and on a way back they charged me 60 dollars,so,this is the last time to travel with Frontier"
Pros: "The cost of the flight was very cheap, which is nice when you are flying somewhere far like Chicago to California (usually one way can be over $200). The boarding process and crew were all very nice."
Cons: "You get what you pay for. The seats aren't the most comfortable and you don't have the best legroom. Also, pack light so you can fit everything under the seat and avoid extra costs. Good for some travelers, but not for everyone."
Pros: "They only had one plane, it was weather delayed at its previous airport, then it ariver with mechanical problems. Customer service promised me the flight would be leaving that day, it ended up being cancelled. We were at the airport for 9 hours before they cancelled which meant that rebook in a flight on a different airline cost twice as much and was difficult and could only be done for the next day. Customer service was useless. The gate crews are third party contractors and can't do anything because of frontier's policies. I reported them to Dept of transportation and they keep sending the response that they have too many complaints to respond to and they wI'll get to it eventually."
Cons: "Terrible service from Denver. Missed flight due to Frontier check in desks being overwhelmed. Was there two hours early, told to go to outside curbside check in. Terrible delays when returning to Denver on the plane. Was held on the aircraft for 40 minutes before they could get us off. Bad experience. Won't be flying frontier again."
Pros: "Crew was very friendly ! The ticket agent working the checkin before security was very unfriendly didn't really even speak, everyone else made up for tha"
Pros: "The price of the flight"
Cons: "The fact that frontier will not transfer checked bags to a different airline. If at all possible, I will never fly this airline again"
Pros: "Flight crew was very nice and courteous. The flight itself was smooth."
Cons: "Seats do not recline and not enough leg room. When boarding they should let people in the rear of the plane board first."
Cons: "Not sure why there even is a flight staff. Airline doesn't even offer snacks. Airline did one round of "beverages" on a 4+ hour flight. The in cabin crew hangs out in the front just chatting with each other (because they presumably have nothing else to do). $40 to put a bag overhead. Seats don't recline at all."
Cons: "By far the worst flying experience I've ever had in my 60 years of flying constant crew understating the severity of the problems and delays. Flight was over 8 hours delayed and we reboarded at least twice."
Cons: "Worst flight of my entire life."
Cons: "The added fees are ridiculous. First we are charged for our seats upon check in. Ugh. Then, we were able to bring our small roller luggage at no extra charge from Seattle to Chicago. However, in Chicago, we were told to pay $60 (PER BAG!!!) to bring them with us, which I think is exploitation because looking back, i wonder if they could have gone underneath in storage at no charge. Also, the inconsistency of fees was VERY frustrating. Plus, $60 for a bag is absurd, what a completely ridiculous number. The seats were incredibly uncomfortable. This is the most economy airline I've ever flown, and it was horrendous. I'm surprised these even passed code, the tops felt like metal bars and barely any padding. I felt unsafe in the case there were to be an emergency. I will never fly Frontier again, and I will always warn people about flying this carrier. Nothing good to say."
Cons: "The flight had a 7 hour delay before it was officially cancelled. Throughout the entire ordeal no one from the Frontier staff could give us a straight answer on when and if we would be taking off. Most horrible service and flying experience EVER!"
Pros: "Did have good leg room in exit row."
Cons: "Thought we got such a good deal on flight, but had to pay extra for carry-on and even to choose a seat. The seats did not recline, but maybe that was because we were in exit row. Boarded an hour late to clean up from last fight because of (per their announcement) vomit."
Pros: "The seats were mildly comfortable enough and the price was exactly what we were looking for."
Cons: "The boarding process seemed unorganized and hectic. People not in the proper zone were able to board. Some of the crew did not take their profession seriously and I seemed to have annoyed them by asking for some sort of service. I did not like how they try to shove the frontier airlines credit card down your throat. The food was boring, expensive, and, oh yeah, I had to buy it. There was absolutely no entertainment which made flying the worst."
Pros: "Nothing!!!! Never will fly with Frontier again!"
Cons: "Poor communication poor customer service extreme long what on land both deporting and landing. Wth No apologies!"
Pros: "No delays, soft landing, flight attendants were very courteous, landed early each flight. I heard all these horror stories & I actually had a good experience."
Cons: "Seats were not that comfortable."
Pros: "It was a direct flight"
Cons: "That they charge for luggage and while boarding it looked to me as if anyone could have brought a carry on and they wouldn't even noticed or checked to see if it was paid for... so why bother charging!!"
Pros: "Crew were courteous"
Cons: "Seattle to Chicago: Had to wait "two hours' before flight to check our baggage in. Made getting to the air port "3 hours early" as recommended by their email alert to avoid long TSA lines - which weren't - made us waiting in the airport way too long Chicago to Seattle: Same "3 hours prior" alert (the lines again were not long) made getting to and waiting in the airport way too long. Plane was delayed getting to gate and/or they brought a "new" plane in - and had to wait to get it "cleaned up" since the agent at the desk was the only one on duty, she said. Plane left late, sat on taxiway and returned with a "sensor warning" that needed looked at. Left way late in the end."
Cons: "The seats are amazingly uncomfortable. Your ticket price is good , until you realize you pay extra for absolutely everything."
Pros: "The flight itself was decent if you don't mind non reclining seats and no beverage service."
Cons: "The 3 hour delay on top of the fuel spill outside the plane that added another hour of sitting inside the plane. Flashing lights and everything with no updates whatsoever. Horrible. Never again."
Pros: "wait times kept changing and got totally ridiculous. my uber cost me twice as much and i was delayed 4 hours. never flying with you ever again."
Cons: "Arriving at O'Hare to take this Frontier Flight.. there was a line a mile long for Frontier Airlines. They created a mess and did not try to assist those of us in line. The line was to check in bags. There were 3 different flights, and it was so unorganized. I realized after an hour that I didn't need to be in this line. I had paid for a carry on, thank goodness otherwise I would have missed this flight, like many did behind me. The flight attendants were rude! I needed to purchase a drink to take some medication, and they made me wait. It was ridiculous."
Pros: "Not much, the time it takes to get to the places is short which is nice."
Cons: "Delayed flight, only $15 dollars of food too late and not acceptable at restaurants, too long of a delayed flight."
Cons: "Website didn't work for hours when I wanted to check in. When I arrived the plane was delayed three hours before they said that the back rows 30-38 all had to rebook because they had an issue with the plane. That next flight required me two take 2 connecting flights (7 hours of flight time) and arrive 19 hours after my scheduled departure."
Pros: "Boarding was pretty easy and the crew was nice."
Cons: "The seats weren't comfortable at all and did not lean back unless you were in the first three rows. Not a lot of leg room made it hard to get some much-needed rest. Took forever to get off the plane when we landed."
Pros: "Your flight's delay was unchanged; I likes its consistency."
Cons: "I did not like paying $5 more for my checked bag. Although I did log in to see if I could check in more than 24 hours before the flight nothing suggested that I should pay for my bag though I could not do seat assignment at that time. I did not like that I paid $5 for set assignments inferior to what my friends got by taking their chances. Although I understand your motives, not showing what the free alternative is seems a bit smarmy. The one hour delay on the tarmac before we could get to a departure gate was not directly your fault, but it was annoying."
Cons: "It was the scariest flight I've ever been on. In all my flying - easily over 150 flights - I've never been a flight that was that shakey. The landing was top 3 hardest landings ever too. When we landed I said "that was the worst flight I've ever been on" and every person in ear-shot (about 12 people) all looked back in uniformity and agreed."
Pros: "We got there safe and sound."
Cons: "The gates were changed almost at the last minute and we didn't hear any announcements. A few passengers we're almost late for boarding. I found out because some lady came by and asked if this was the flight to some where else. That's how I found out the gates were changed. I told the rep to make sure that they make the announcement so everyone knows of the changes. I could of got on the wrong plane and missed my flight."
Cons: "I did not like the carry on fee, nor did I like the fact that beverages in flight cost additional money. This seems like a really cheap flight option but all of the other fees add up."
Cons: "Flight home was 30 minutes late and not one rep apologized or updated passengers. Horrible communication."
Cons: "The website was poor it was difficult to access in order to check in the seat were fixed and uncomfortable the advertise low fares appear to be more deceptive when you start adding in additional fees for baggage and seat assignments"
Pros: "Flight was on time and arrived on time."
Cons: "Another member of our party was flying to O'hare on Frontier and had a two hour delay leaving Denver. They also had a five and a half hour delay coming to Denver. Moral of the story is if your flying to Denver from St. Louis fly Frontier. If your flying to Denver from O' hare don't ever fly Frontier."
Pros: "A very smooth landing."
Cons: "I waited in line to check in for 45 minutes or so. No-one was at the desk. A customer ended up finding a security guard and asking them to find a Frontier employee. They paged for one over the loud speaker. How embarrassing. A woman started checking customers in, with the attitude of the century. She was angry, rude, and just plain nasty. This should not be the face of Frontier. When friends and family ask, "How was your flight?" All I can picture is that woman and her pinched tight frown of a mouth, angry grimace of a face and condescending hateful tone. Good day."
Pros: "The flight departed early and arrived 30 mins earlier! Nice!"
Cons: "Flight attendant stated the water was free but then when asked for more said you needed to buy it for $1.99/bottle! Ridiculous!"
Pros: "Comfortable flight."
Cons: "Very delayed and kept us waiting longer than they promised and we're very clear as to why."
Cons: "4 HOUR delay at gate. Felt sorry for gate attendant who came out ever 15-20 mins., telling us the work was done but paperwork was the reason for the holdup. This went on for the entire 4 hours."
Cons: "Having to pay for a carry on. Having to pay for water on the plane!! That's insane! The fact that it's 2016 and there's no entertainment or free wifi. Ridiculous. I fly frontier out of desperation but never as a choice."
Pros: "Loved the flight attendant. She went out of her way to make everyone relaxed and feel at ease. She even sang to us, it put a big smile on my face especially after the terrible experience I had with the ticket agent."
Cons: "Your staff did not give me the right info about baggage check. I checked one bag in and paid for it, that was cool. But when I got to board the plane they told me I had to pay an extra $40.00 for the carry on. Should the ticket agent not of given me this info when I checked and paid for my other baggage? Because of this experience, I will never fly with you again! Teach your staff to give people the correct info, instead of pulling a fast one on them to make more money."
Pros: "Initial cost of flight. Later disappointed that it was as expensive to check three bags."
Cons: "Seats were uncomfortable, mere plastic shells compared to other airlines and seats in our area did not recline. Very little legroom as rows seemed to be compressed. Being told we had to pay for checked or carry on luggage on-line so we checked three bags since we had to check one anyway. Then noting other passengers getting on the flight with bags they were putting in upper compartment without seeing how it had been verified that they had paid to bring on luggage to put in the overhead. I feel like a schmuck for paying for bags when it did not appear anyone was checking to see who paid and who didn't. Not even soft drinks were free."
Cons: "The staff was informative and had great energy, unfortunately though, I had a very hard time getting comfortable. I'm 5'5" and I had absolutely no leg room, I felt claustrophobic and uncomfortable the entire flight."
Pros: "Even though there was a ton of cancellations and delays from the day before due to Chicago weather, we had no problems with leaving on time and even arrived at our destination early. Flight crew was pleasant. Too bad TSA security took forever. They must have been short of help. Only one person checking tickets & ID's and only 1 lane for the scanners. Wtf? Good thing we got to airport early or we'd miss our flight."